Hi Chanel, > On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote: > > Further experimentation has revealed that if the user sends an attachment by > email it works (doesn’t via the web interface). Also, if I promote the user > to the privileged level then she can add attachments via the web interface. I > tried giving the unprivileged group all possible permissions but it had no > effect.
Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally? I will take a look at this again with the Self-Service interface in mind. > chanel Thank you, Dustin
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