Hello,
When a reminder is set on a ticket, I would like to receive an email
30 minutes before it's due. I went over every page listed under
http://requesttracker.wikia.com/wiki/Reminders without success. What
am I missing?
Haïm.
RT Training Sessions (http://bestpractical.com/services/tra
Hello everyone,
Is there any guide available on how to configure RT to relay e-mail message
sending and receiving tasks to external Exchange Server 2010?
Wiki page is a little low on information regarding to this question.
Best regards,
Bruno Martins
Assistente Técnico / Technical Assistant
GA
The OPENNMS/RT module works very well, but I would like to direct events from
different provisioning groups to different queues. Like my SQL servers events
need to go into my SQLServer Queue that my DBA watches. Do you know if that is
possible?
Van Howell
System Administrator
Lubbock Christian
Hello all,
I am a university faculty member currently teaching 7 courses, dealing with
issues for about 1000 students per year, and managing a squad of about 30 TAs.
I would _desperately_ love to use a ticketing system to manage the various
requests that students (and TAs) make over the course
Hello everybody
Ubuntu 10.04 Server LTS
RT 3.8.9
We would like to use RSS feeds notifications over ths ms outlook client ...
but sth. doesn't work
Here is the RSS link:
https://xxx.xxx.xxx/NoAuth/rss/user/74b8b94a96c1cb23/?Order=DESC&OrderBy=Created&Query=%20Owner%20%3D%20%27Nobody%27%20AN
On Tue, Feb 14, 2012 at 11:38:03AM +0100, Haim Dimer wrote:
> When a reminder is set on a ticket, I would like to receive an email
> 30 minutes before it's due. I went over every page listed under
> http://requesttracker.wikia.com/wiki/Reminders without success. What
> am I missing?
This is not a
On Tue, Feb 14, 2012 at 03:15:11PM +, Howell, Van wrote:
> The OPENNMS/RT module works very well, but I would like to direct
> events from different provisioning groups to different queues. Like my
> SQL servers events need to go into my SQLServer Queue that my DBA
> watches. Do you know if tha
Even if it's configured with no IMAP or POP services? We're connecting through
RPC over HTTPS.
-Original Message-
From: Boli [mailto:b...@itss.co.tz]
Sent: terça-feira, 14 de Fevereiro de 2012 12:36
To: Bruno Martins
Subject: Re: [rt-users] Setup RT with Exchange Server 2010
just use fe
On Mon, Feb 13, 2012 at 02:30:17PM -0500, Steve Sisak wrote:
> At 1:18 PM -0500 2/13/12, Kevin Falcone wrote:
> > > RT 3.x won't compile on Perl 5.12 and wants Perl built
> >> single-threaded and with other special options -- giving RT a
> >> private Perl install to chew on works fine, however. The
On Mon, Feb 13, 2012 at 05:00:30PM -0500, David Hollinger wrote:
>I'm trying to write a scrip that will parse the content of a ticket
> transaction after the
>ticket has been resolved and prevent any ticket with the reply "thanks",
> Thank you!, no
>problem, etc and variations of thos
If I enable RT-Extension-ExternalAuth, does it take complete
control of RT authentication, and therefore I must also
specify an ExternalSetting service that maps to our existing
'rt4' database to make use of that?
I assume My_Pg is a valid type because "Pg" is a valid DBI:DBD
driver for Perl? I
On Tue, Feb 14, 2012 at 07:44:08AM +0100, Bart wrote:
>Now to make a seperate plugin out of it :) Not sure if I'm able to make
> something for the CPAN
>repository, but I'll see how far I can get. (first I'd like to see how
> this works as a
>seperate plugin along with to the CustomFi
On Tue, Feb 14, 2012 at 10:21:03AM -0500, Jason Foster wrote:
>
> I am a university faculty member currently teaching 7 courses,
> dealing with issues for about 1000 students per year, and managing a
> squad of about 30 TAs. I would _desperately_ love to use a ticketing
> system to manage the vari
It's RT Community time!
I am going to gather ExternalAuth configuration examples
(from you!) and add them to the official module's source
tree so that people have real-world information to work
with when dealing with this beast.
Please email me your DATA SANITIZED[1] ExternalAuth configuration
a
Hi, I have found the solution for the undermentioned issue, it was merely
permission issu
hope some one can be helped with my exp (not that is much to what you guys are
capable of)
Reagrds
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bes
On 02/14/2012 11:42 AM, Jeff Blaine wrote:
> If I enable RT-Extension-ExternalAuth, does it take complete
> control of RT authentication, and therefore I must also
> specify an ExternalSetting service that maps to our existing
> 'rt4' database to make use of that?
It is an all too common misconcep
On Tue, Feb 14, 2012 at 11:42:14AM -0500, Jeff Blaine wrote:
> If I enable RT-Extension-ExternalAuth, does it take complete
> control of RT authentication, and therefore I must also
> specify an ExternalSetting service that maps to our existing
> 'rt4' database to make use of that?
No, it falls ba
Kevin,
Comments inline:
On 2/13/2012 12:06 PM, Kevin Falcone wrote:
On Fri, Feb 10, 2012 at 03:45:25PM -0500, Scott Pestana wrote:
For example: one user can send in emails to the RT queue and
proceed normally. However if he tries to log in to the web version,
the RT system treats him
I hope this is not going to the wrong list but from reading the list
descriptions this was my best choice. I am looking for a RT developer to help
in deploying a new RT install and integrating it via custom Zimlet. Developer
must have experience with Zimbra and working examples of Zimlet creat
On Tue, Feb 14, 2012 at 03:22:49PM -0500, Scott Pestana wrote:
>When logged in he got the RT at a glance page, with an empty queue in
> the upper right hand
>corner next to "new ticket", and all the sections (10 highest priority
> tickets I own, 10
>newest unowned tickets, bookmar
Kevin,
Thanks so much for your help, I've got much more out of this than
trying to go through the eBook. Comments inline:
On 2/14/2012 3:51 PM, Kevin Falcone wrote:
On Tue, Feb 14, 2012 at 03:22:49PM -0500, Scott Pestana wrote:
When logged in he got the RT at a glance page, with
On Tue, Feb 14, 2012 at 04:36:19PM -0500, Scott Pestana wrote:
> That's correct, we don't want him to have special privileges;
> other than the ability to see status of tickets that he
> opened/requested. Oddly enough we have another employee who started
> at roughly the same time as Ian, and
Has anyone ever created a method to restrict access for users by IP? It
has never made me comfortable that superuser access is possible from
anywhere. I can mitigate the risk with tools like Fail2Ban, but I'd
just as soon lock the interface down so they can't login at all except
from trusted sour
On 02/14/2012 06:22 PM, Mark D. Nagel wrote:
> Has anyone ever created a method to restrict access for users by IP? It
> has never made me comfortable that superuser access is possible from
> anywhere. I can mitigate the risk with tools like Fail2Ban, but I'd
> just as soon lock the interface dow
On 2/14/2012 3:36 PM, Thomas Sibley wrote:
> There are better places to do that using callbacks rather than
> overriding anything. Look at the callbacks available in
> RT::Interface::Web::HandleRequest and the way they're used in the
> various RT-Authen-* extensions.
>
> If you don't need it to be
On 02/14/2012 06:54 PM, Christopher Lasater wrote:
> Hey Guys,
>
>I just upgraded to 4.0.5 in our testing environment and
> was trying to test the new config option
> HideResolveActionsWithDependencies and ForceApprovalsView, which I like
> the idea of. Unfortunately, I can not ge
At home now, could the lifecycles impact this? I can email this tomorrow.
--Original Message--
From: Thomas Sibley
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hide Resolve in 4.0.5
Sent: Feb 14, 2012 7:57 PM
On 02/14/2012 06:54 PM, Christopher Lasater wrote:
> Hey Guys,
>
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