Re: [AFMUG] How do you explain a DDOS?

2020-09-18 Thread Josh Luthman
He blamed bandwidth for an email not getting delivered for days...

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Fri, Sep 18, 2020, 8:37 AM Mark Radabaugh  wrote:

> For all the shit he caught for that statement, he wasn’t wrong :-)
>
> Mark
>
> On Sep 18, 2020, at 8:32 AM, Ken Hohhof  wrote:
>
> Well, as Senator Ted Stevens famously said, "the Internet is not something
> that you just dump something on, it's not a big truck. It's *a series of
> tubes*. And if you don't understand, those tubes can be filled, and if
> they're filled, when you put your message in, it gets in line it's going to
> be delayed by anyone that puts into that tube enormous amounts of material."
>
>
> -Original Message-
> From: AF  On Behalf Of Andy Trimmell
> Sent: Friday, September 18, 2020 7:17 AM
> To: AnimalFarm Microwave Users Group 
> Subject: Re: [AFMUG] How do you explain a DDOS?
>
> The best explanation is just like the water system as well. If theres a
> water main break everyone suffers, boil water, low water pressure, etc.
> I usually explain the internet is a giant road system when people talk
> about lag and such. "well it takes longer to drive to California than to
> Chicago so yes its going to take longer" kind of thing.  The "bowling ball
> down a garden hose" analogy has been used a few times as well.
>
> Interneting is as hard as adulting.
>
> Andy Trimmell
> Business Manager
> PDS Connect
> 317-831-3000
>
>
>
> -Original Message-
> From: AF [mailto:af-boun...@af.afmug.com ] On
> Behalf Of Nate Burke
> Sent: Thursday, September 17, 2020 7:03 PM
> To: Animal Farm
> Subject: [AFMUG] How do you explain a DDOS?
>
> Just tried to explain to a working mother, while she was at work, with
> multiple kids at home, how a DDOS works, and why I had to shut her Internet
> off.  My examples of how a DDOS affects the upstream circuits, apparently
> were really bad, and now she think that she's 'sharing' her internet with
> all her neighbors, and 'Never would have signed up if I was just sharing
> with my neighbors', and 'why am I able to affect any of
>
> my neighbors, that means they can affect me' She also said that her
> internet CAN'T be shut off, if just 1 kid in the house caused the problem,
> because all the other kids still need to do school.  I told her
>
> to talk to her kids about online gaming, but I'm sure in her eyes, they
> are all little angels, probably just playing the Sesame Street game all day
> long.
>
> I get it, she's probably stressed, and so comprehending what I was saying
> was hard.  I'm running into the problem of 'this makes perfect sense to
> me'  So I can't come up with a better way to explain it.  Does anyone have
> a good analogy, or call center script to explain what is happening?
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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Re: [AFMUG] How do you explain a DDOS?

2020-09-18 Thread Mark Radabaugh
For all the shit he caught for that statement, he wasn’t wrong :-)

Mark

> On Sep 18, 2020, at 8:32 AM, Ken Hohhof  wrote:
> 
> Well, as Senator Ted Stevens famously said, "the Internet is not something 
> that you just dump something on, it's not a big truck. It's a series of 
> tubes. And if you don't understand, those tubes can be filled, and if they're 
> filled, when you put your message in, it gets in line it's going to be 
> delayed by anyone that puts into that tube enormous amounts of material."
>  
>  
> -Original Message-
> From: AF  On Behalf Of Andy Trimmell
> Sent: Friday, September 18, 2020 7:17 AM
> To: AnimalFarm Microwave Users Group 
> Subject: Re: [AFMUG] How do you explain a DDOS?
>  
> The best explanation is just like the water system as well. If theres a water 
> main break everyone suffers, boil water, low water pressure, etc.
> I usually explain the internet is a giant road system when people talk about 
> lag and such. "well it takes longer to drive to California than to Chicago so 
> yes its going to take longer" kind of thing.  The "bowling ball down a garden 
> hose" analogy has been used a few times as well.
>  
> Interneting is as hard as adulting.
>  
> Andy Trimmell
> Business Manager
> PDS Connect
> 317-831-3000
>  
>  
>  
> -Original Message-
> From: AF [mailto:af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com>] On 
> Behalf Of Nate Burke
> Sent: Thursday, September 17, 2020 7:03 PM
> To: Animal Farm
> Subject: [AFMUG] How do you explain a DDOS?
>  
> Just tried to explain to a working mother, while she was at work, with 
> multiple kids at home, how a DDOS works, and why I had to shut her Internet 
> off.  My examples of how a DDOS affects the upstream circuits, apparently 
> were really bad, and now she think that she's 'sharing' her internet with all 
> her neighbors, and 'Never would have signed up if I was just sharing with my 
> neighbors', and 'why am I able to affect any of
>  
> my neighbors, that means they can affect me' She also said that her internet 
> CAN'T be shut off, if just 1 kid in the house caused the problem, because all 
> the other kids still need to do school.  I told her
>  
> to talk to her kids about online gaming, but I'm sure in her eyes, they are 
> all little angels, probably just playing the Sesame Street game all day long.
>  
> I get it, she's probably stressed, and so comprehending what I was saying was 
> hard.  I'm running into the problem of 'this makes perfect sense to me'  So I 
> can't come up with a better way to explain it.  Does anyone have a good 
> analogy, or call center script to explain what is happening?
>  
> --
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Re: [AFMUG] How do you explain a DDOS?

2020-09-18 Thread Ken Hohhof
Well, as Senator Ted Stevens famously said, "the Internet is not something
that you just dump something on, it's not a big truck. It's a series of
tubes. And if you don't understand, those tubes can be filled, and if
they're filled, when you put your message in, it gets in line it's going to
be delayed by anyone that puts into that tube enormous amounts of material."

 

 

-Original Message-
From: AF  On Behalf Of Andy Trimmell
Sent: Friday, September 18, 2020 7:17 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] How do you explain a DDOS?

 

The best explanation is just like the water system as well. If theres a
water main break everyone suffers, boil water, low water pressure, etc.

I usually explain the internet is a giant road system when people talk about
lag and such. "well it takes longer to drive to California than to Chicago
so yes its going to take longer" kind of thing.  The "bowling ball down a
garden hose" analogy has been used a few times as well.

 

Interneting is as hard as adulting.

 

Andy Trimmell

Business Manager

PDS Connect

317-831-3000

 

 

 

-Original Message-

From: AF [ <mailto:af-boun...@af.afmug.com> mailto:af-boun...@af.afmug.com]
On Behalf Of Nate Burke

Sent: Thursday, September 17, 2020 7:03 PM

To: Animal Farm

Subject: [AFMUG] How do you explain a DDOS?

 

Just tried to explain to a working mother, while she was at work, with
multiple kids at home, how a DDOS works, and why I had to shut her Internet
off.  My examples of how a DDOS affects the upstream circuits, apparently
were really bad, and now she think that she's 'sharing' her internet with
all her neighbors, and 'Never would have signed up if I was just sharing
with my neighbors', and 'why am I able to affect any of

 

my neighbors, that means they can affect me' She also said that her internet
CAN'T be shut off, if just 1 kid in the house caused the problem, because
all the other kids still need to do school.  I told her

 

to talk to her kids about online gaming, but I'm sure in her eyes, they are
all little angels, probably just playing the Sesame Street game all day
long.

 

I get it, she's probably stressed, and so comprehending what I was saying
was hard.  I'm running into the problem of 'this makes perfect sense to me'
So I can't come up with a better way to explain it.  Does anyone have a good
analogy, or call center script to explain what is happening?

 

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Re: [AFMUG] How do you explain a DDOS?

2020-09-18 Thread Andy Trimmell
The best explanation is just like the water system as well. If theres a
water main break everyone suffers, boil water, low water pressure, etc.
I usually explain the internet is a giant road system when people talk
about lag and such. "well it takes longer to drive to California than to
Chicago so yes its going to take longer" kind of thing.  The "bowling
ball down a garden hose" analogy has been used a few times as well.

Interneting is as hard as adulting.

Andy Trimmell
Business Manager
PDS Connect
317-831-3000



-Original Message-
From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Nate Burke
Sent: Thursday, September 17, 2020 7:03 PM
To: Animal Farm
Subject: [AFMUG] How do you explain a DDOS?

Just tried to explain to a working mother, while she was at work, with 
multiple kids at home, how a DDOS works, and why I had to shut her 
Internet off.  My examples of how a DDOS affects the upstream circuits, 
apparently were really bad, and now she think that she's 'sharing' her 
internet with all her neighbors, and 'Never would have signed up if I 
was just sharing with my neighbors', and 'why am I able to affect any of

my neighbors, that means they can affect me' She also said that her 
internet CAN'T be shut off, if just 1 kid in the house caused the 
problem, because all the other kids still need to do school.  I told her

to talk to her kids about online gaming, but I'm sure in her eyes, they 
are all little angels, probably just playing the Sesame Street game all 
day long.

I get it, she's probably stressed, and so comprehending what I was 
saying was hard.  I'm running into the problem of 'this makes perfect 
sense to me'  So I can't come up with a better way to explain it.  Does 
anyone have a good analogy, or call center script to explain what is 
happening?

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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread chuck
I wonder if you dialed down her speed to the point she was calling and 
complaining then you tell her that there is an infected computer in her 
house.  Of course this is all academic now.  Cat's out of the bag.


-Original Message- 
From: Ken Hohhof

Sent: Thursday, September 17, 2020 6:52 PM
To: 'AnimalFarm Microwave Users Group'
Subject: Re: [AFMUG] How do you explain a DDOS?

I've never had someone react that way if I added that the attack on them 
also affected other customers, because attacks these days are so huge they 
don't just "boot" the targeted gamer off the Internet, they affect other 
customers fed by the same fiber or microwave feed.  People already used the 
example of roads.  What about power, water and gas lines, would she be 
offended to find out those are also "shared" with the neighbors?  But I 
don't think you even need to explain that much.  Too much information.


Her Internet connection was targeted with a flood of traffic intended to 
"boot" her off the Internet.  She's not a government or a huge corporation, 
so the only reason someone would do this is a gamer in her house was talking 
smack to another gamer who paid for the attack to teach the smack talking 
gamer a lesson.


There is no way to find or sanction the other gamer or the booter site, so 
the only solution is to either play against people you know, or tone down 
your trash talking on the audio or video chat.


Did you actually suspend her account, or was that just the result of the 
DDoS mitigation?  For a first strike, I'd do education.  Second strike, tell 
them this is the last warning, if there's a third incident, their account is 
disconnected and won't be turned back on, per your acceptable use policy. 
If it's really important that not happen, well, maybe she needs to make sure 
that doesn't happen.


If her Internet was off for an hour or a few hours due to mitigating the 
DDoS attack, why should you take the blame.  Somebody paid a botnet to 
"boot" one of her gamer kids off the Internet.  Booter bad.  Kid who pissed 
off booter bad.  Nate good.  Don't blame Nate.  Listen to Nate when he tells 
you how to avoid pissing off people and getting booted.


-Original Message-
From: AF  On Behalf Of ch...@wbmfg.com
Sent: Thursday, September 17, 2020 7:00 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] How do you explain a DDOS?

The traffic is so huge it has spilled out into all of the internet in this
area.   If it gets worse you could see a regional internet blackout.

-Original Message-
From: Mark Radabaugh
Sent: Thursday, September 17, 2020 5:55 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] How do you explain a DDOS?

The analogy that I used recently was:

The attack has all the sophistication of someone putting up road closed &
detour signs to direct a major expressway down your driveway.Nothing was
compromised, but your driveway isn’t big enough for all the traffic.

Mark


On Sep 17, 2020, at 7:03 PM, Nate Burke  wrote:

Just tried to explain to a working mother, while she was at work, with
multiple kids at home, how a DDOS works, and why I had to shut her
Internet off.  My examples of how a DDOS affects the upstream
circuits, apparently were really bad, and now she think that she's
'sharing' her internet with all her neighbors, and 'Never would have
signed up if I was just sharing with my neighbors', and 'why am I able
to affect any of my neighbors, that means they can affect me' She also
said that her internet CAN'T be shut off, if just 1 kid in the house
caused the problem, because all the other kids still need to do
school.  I told her to talk to her kids about online gaming, but I'm
sure in her eyes, they are all little angels, probably just playing the 
Sesame Street game all day long.


I get it, she's probably stressed, and so comprehending what I was
saying was hard.  I'm running into the problem of 'this makes perfect
sense to me'  So I can't come up with a better way to explain it.
Does anyone have a good analogy, or call center script to explain what is 
happening?


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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread Ken Hohhof
I've never had someone react that way if I added that the attack on them also 
affected other customers, because attacks these days are so huge they don't 
just "boot" the targeted gamer off the Internet, they affect other customers 
fed by the same fiber or microwave feed.  People already used the example of 
roads.  What about power, water and gas lines, would she be offended to find 
out those are also "shared" with the neighbors?  But I don't think you even 
need to explain that much.  Too much information.

Her Internet connection was targeted with a flood of traffic intended to "boot" 
her off the Internet.  She's not a government or a huge corporation, so the 
only reason someone would do this is a gamer in her house was talking smack to 
another gamer who paid for the attack to teach the smack talking gamer a lesson.

There is no way to find or sanction the other gamer or the booter site, so the 
only solution is to either play against people you know, or tone down your 
trash talking on the audio or video chat.

Did you actually suspend her account, or was that just the result of the DDoS 
mitigation?  For a first strike, I'd do education.  Second strike, tell them 
this is the last warning, if there's a third incident, their account is 
disconnected and won't be turned back on, per your acceptable use policy.  If 
it's really important that not happen, well, maybe she needs to make sure that 
doesn't happen.

If her Internet was off for an hour or a few hours due to mitigating the DDoS 
attack, why should you take the blame.  Somebody paid a botnet to "boot" one of 
her gamer kids off the Internet.  Booter bad.  Kid who pissed off booter bad.  
Nate good.  Don't blame Nate.  Listen to Nate when he tells you how to avoid 
pissing off people and getting booted.

-Original Message-
From: AF  On Behalf Of ch...@wbmfg.com
Sent: Thursday, September 17, 2020 7:00 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] How do you explain a DDOS?

The traffic is so huge it has spilled out into all of the internet in this 
area.   If it gets worse you could see a regional internet blackout.

-Original Message-
From: Mark Radabaugh
Sent: Thursday, September 17, 2020 5:55 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] How do you explain a DDOS?

The analogy that I used recently was:

The attack has all the sophistication of someone putting up road closed & 
detour signs to direct a major expressway down your driveway.Nothing was 
compromised, but your driveway isn’t big enough for all the traffic.

Mark

> On Sep 17, 2020, at 7:03 PM, Nate Burke  wrote:
>
> Just tried to explain to a working mother, while she was at work, with 
> multiple kids at home, how a DDOS works, and why I had to shut her 
> Internet off.  My examples of how a DDOS affects the upstream 
> circuits, apparently were really bad, and now she think that she's 
> 'sharing' her internet with all her neighbors, and 'Never would have 
> signed up if I was just sharing with my neighbors', and 'why am I able 
> to affect any of my neighbors, that means they can affect me' She also 
> said that her internet CAN'T be shut off, if just 1 kid in the house 
> caused the problem, because all the other kids still need to do 
> school.  I told her to talk to her kids about online gaming, but I'm 
> sure in her eyes, they are all little angels, probably just playing the 
> Sesame Street game all day long.
>
> I get it, she's probably stressed, and so comprehending what I was 
> saying was hard.  I'm running into the problem of 'this makes perfect 
> sense to me'  So I can't come up with a better way to explain it.  
> Does anyone have a good analogy, or call center script to explain what is 
> happening?
>
> --
> AF mailing list
> AF@af.afmug.com
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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread Brian Webster
This video is a decent explanation. It's important to explain to the customer 
that her kids computer has been infected and is part of the attacker network. 
Explain that one or more of her homes computers or devices has been hit with 
the virus that causes her home internet connection to be the villain through 
one of the devices.

https://www.youtube.com/watch?v=ilhGh9CEIwM


Thank you,
Brian Webster
www.wirelessmapping.com


-Original Message-
From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Thursday, September 17, 2020 8:00 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] How do you explain a DDOS?

The traffic is so huge it has spilled out into all of the internet in this 
area.   If it gets worse you could see a regional internet blackout.

-Original Message- 
From: Mark Radabaugh
Sent: Thursday, September 17, 2020 5:55 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] How do you explain a DDOS?

The analogy that I used recently was:

The attack has all the sophistication of someone putting up road closed & 
detour signs to direct a major expressway down your driveway.Nothing was 
compromised, but your driveway isn’t big enough for all the traffic.

Mark

> On Sep 17, 2020, at 7:03 PM, Nate Burke  wrote:
>
> Just tried to explain to a working mother, while she was at work, with 
> multiple kids at home, how a DDOS works, and why I had to shut her 
> Internet off.  My examples of how a DDOS affects the upstream circuits, 
> apparently were really bad, and now she think that she's 'sharing' her 
> internet with all her neighbors, and 'Never would have signed up if I was 
> just sharing with my neighbors', and 'why am I able to affect any of my 
> neighbors, that means they can affect me' She also said that her internet 
> CAN'T be shut off, if just 1 kid in the house caused the problem, because 
> all the other kids still need to do school.  I told her to talk to her 
> kids about online gaming, but I'm sure in her eyes, they are all little 
> angels, probably just playing the Sesame Street game all day long.
>
> I get it, she's probably stressed, and so comprehending what I was saying 
> was hard.  I'm running into the problem of 'this makes perfect sense to 
> me'  So I can't come up with a better way to explain it.  Does anyone have 
> a good analogy, or call center script to explain what is happening?
>
> -- 
> AF mailing list
> AF@af.afmug.com
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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread chuck
The traffic is so huge it has spilled out into all of the internet in this 
area.   If it gets worse you could see a regional internet blackout.


-Original Message- 
From: Mark Radabaugh

Sent: Thursday, September 17, 2020 5:55 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] How do you explain a DDOS?

The analogy that I used recently was:

The attack has all the sophistication of someone putting up road closed & 
detour signs to direct a major expressway down your driveway.Nothing was 
compromised, but your driveway isn’t big enough for all the traffic.


Mark


On Sep 17, 2020, at 7:03 PM, Nate Burke  wrote:

Just tried to explain to a working mother, while she was at work, with 
multiple kids at home, how a DDOS works, and why I had to shut her 
Internet off.  My examples of how a DDOS affects the upstream circuits, 
apparently were really bad, and now she think that she's 'sharing' her 
internet with all her neighbors, and 'Never would have signed up if I was 
just sharing with my neighbors', and 'why am I able to affect any of my 
neighbors, that means they can affect me' She also said that her internet 
CAN'T be shut off, if just 1 kid in the house caused the problem, because 
all the other kids still need to do school.  I told her to talk to her 
kids about online gaming, but I'm sure in her eyes, they are all little 
angels, probably just playing the Sesame Street game all day long.


I get it, she's probably stressed, and so comprehending what I was saying 
was hard.  I'm running into the problem of 'this makes perfect sense to 
me'  So I can't come up with a better way to explain it.  Does anyone have 
a good analogy, or call center script to explain what is happening?


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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread Mark Radabaugh
The analogy that I used recently was:

The attack has all the sophistication of someone putting up road closed & 
detour signs to direct a major expressway down your driveway.Nothing was 
compromised, but your driveway isn’t big enough for all the traffic.

Mark

> On Sep 17, 2020, at 7:03 PM, Nate Burke  wrote:
> 
> Just tried to explain to a working mother, while she was at work, with 
> multiple kids at home, how a DDOS works, and why I had to shut her Internet 
> off.  My examples of how a DDOS affects the upstream circuits, apparently 
> were really bad, and now she think that she's 'sharing' her internet with all 
> her neighbors, and 'Never would have signed up if I was just sharing with my 
> neighbors', and 'why am I able to affect any of my neighbors, that means they 
> can affect me' She also said that her internet CAN'T be shut off, if just 1 
> kid in the house caused the problem, because all the other kids still need to 
> do school.  I told her to talk to her kids about online gaming, but I'm sure 
> in her eyes, they are all little angels, probably just playing the Sesame 
> Street game all day long.
> 
> I get it, she's probably stressed, and so comprehending what I was saying was 
> hard.  I'm running into the problem of 'this makes perfect sense to me'  So I 
> can't come up with a better way to explain it.  Does anyone have a good 
> analogy, or call center script to explain what is happening?
> 
> -- 
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com


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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread Bill Prince
I don't know if there is a simple way to explain DDOS to a lay person. So
many of the terms would be foreign, or misunderstood.

There is a half-way decent explanation in Wikopedia (
https://en.wikipedia.org/wiki/Denial-of-service_attack), but your mother
won't understand how her "network resource" was discovered.


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On Thu, Sep 17, 2020 at 4:05 PM Nate Burke  wrote:

> Just tried to explain to a working mother, while she was at work, with
> multiple kids at home, how a DDOS works, and why I had to shut her
> Internet off.  My examples of how a DDOS affects the upstream circuits,
> apparently were really bad, and now she think that she's 'sharing' her
> internet with all her neighbors, and 'Never would have signed up if I
> was just sharing with my neighbors', and 'why am I able to affect any of
> my neighbors, that means they can affect me' She also said that her
> internet CAN'T be shut off, if just 1 kid in the house caused the
> problem, because all the other kids still need to do school.  I told her
> to talk to her kids about online gaming, but I'm sure in her eyes, they
> are all little angels, probably just playing the Sesame Street game all
> day long.
>
> I get it, she's probably stressed, and so comprehending what I was
> saying was hard.  I'm running into the problem of 'this makes perfect
> sense to me'  So I can't come up with a better way to explain it.  Does
> anyone have a good analogy, or call center script to explain what is
> happening?
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
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Re: [AFMUG] How do you explain a DDOS?

2020-09-17 Thread Matt Hoppes
Your kids encouraged a party of 18 semis and 37 RVs to come down the one lane 
backroad because they did something. 


This prevents anyone else from using the road. 

> On Sep 17, 2020, at 7:05 PM, Nate Burke  wrote:
> 
> Just tried to explain to a working mother, while she was at work, with 
> multiple kids at home, how a DDOS works, and why I had to shut her Internet 
> off.  My examples of how a DDOS affects the upstream circuits, apparently 
> were really bad, and now she think that she's 'sharing' her internet with all 
> her neighbors, and 'Never would have signed up if I was just sharing with my 
> neighbors', and 'why am I able to affect any of my neighbors, that means they 
> can affect me' She also said that her internet CAN'T be shut off, if just 1 
> kid in the house caused the problem, because all the other kids still need to 
> do school.  I told her to talk to her kids about online gaming, but I'm sure 
> in her eyes, they are all little angels, probably just playing the Sesame 
> Street game all day long.
> 
> I get it, she's probably stressed, and so comprehending what I was saying was 
> hard.  I'm running into the problem of 'this makes perfect sense to me'  So I 
> can't come up with a better way to explain it.  Does anyone have a good 
> analogy, or call center script to explain what is happening?
> 
> -- 
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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[AFMUG] How do you explain a DDOS?

2020-09-17 Thread Nate Burke
Just tried to explain to a working mother, while she was at work, with 
multiple kids at home, how a DDOS works, and why I had to shut her 
Internet off.  My examples of how a DDOS affects the upstream circuits, 
apparently were really bad, and now she think that she's 'sharing' her 
internet with all her neighbors, and 'Never would have signed up if I 
was just sharing with my neighbors', and 'why am I able to affect any of 
my neighbors, that means they can affect me' She also said that her 
internet CAN'T be shut off, if just 1 kid in the house caused the 
problem, because all the other kids still need to do school.  I told her 
to talk to her kids about online gaming, but I'm sure in her eyes, they 
are all little angels, probably just playing the Sesame Street game all 
day long.


I get it, she's probably stressed, and so comprehending what I was 
saying was hard.  I'm running into the problem of 'this makes perfect 
sense to me'  So I can't come up with a better way to explain it.  Does 
anyone have a good analogy, or call center script to explain what is 
happening?


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