Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Kurt Fankhauser]

Yes, most markets I have the 450i equipment in there is a lot of
competition from DSL and TW Cable. some people I have heard getting DSL in
the range of $30-50/monthly (at least for first 12 months) and cable is
around $50 for new signups, they are giving away 60mbps cable here as their
entry level package now for new signups.

On Sat, Feb 4, 2017 at 9:10 AM, Lewis Bergman <lewis.berg...@gmail.com>
wrote:

> Sounds like a missed opportunity.  Are you leaving the price the same due
> to competitive pressure?
>
> On Feb 4, 2017 8:02 AM, "Kurt Fankhauser" <lists.wavel...@gmail.com>
> wrote:
>
>> I am about to roll out some faster packages in select areas. Calling them
>> 5G speeds... They are same price as the legacy packages just has more
>> speed. Other stipulation to be eleigble for "5G" speeds you need to have
>> LOS to tower and requires a 1 time activation fee (cost of PMP450 license
>> key upgrade on SM)
>>
>> On Fri, Feb 3, 2017 at 11:42 AM, That One Guy /sarcasm <
>> thatoneguyst...@gmail.com> wrote:
>>
>>> i would venture a guess wendys back end system isnt nearly as simplified
>>> as its front end system
>>> "up to" is not conducive to network preservation at all
>>> having a 25mb plan on epmp with mcs 11 isnt going to give you much
>>> aggregate capacity at the AP when that user is on, so you go from 1 pissed
>>> off customer to 15 and an investment in another access point
>>> Id rather the headache of maintenance occur from the comfort of my couch
>>> than on top of a grain elevator in the winter
>>>
>>> On Fri, Feb 3, 2017 at 10:25 AM, Ken Hohhof <af...@kwisp.com> wrote:
>>>
>>>> Sounds way too complicated.
>>>>
>>>>
>>>>
>>>> This should be like going to Wendy’s.  Single, double, triple.  Small
>>>> fries, large fries.  Pull forward to the first window.
>>>>
>>>>
>>>>
>>>> If that’s still too complicated, do like Frontier, everything’s “up to
>>>> 6 Mbps”.  In other words, best effort, it is what it is.  If you as the
>>>> customer choose to ignore the “up to”, too bad for you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *That One Guy
>>>> /sarcasm
>>>> *Sent:* Friday, February 3, 2017 10:16 AM
>>>> *To:* af@afmug.com
>>>> *Subject:* Re: [AFMUG] Providing Service at Different Rates / in
>>>> Different Markets
>>>>
>>>>
>>>>
>>>> once we edit out the multiples of 1024 to be multiples of 1000 to
>>>> appease fcc they accept them without issue, whether the data is copacetic
>>>> isnt a big concern to me as we way underreport what we actually deliver and
>>>> advertise
>>>>
>>>> I guess alot of it depends on your company mission with FCC. If its
>>>> funding based, or competitor lockout based, then better looking numbers is
>>>> probably more important. Our pprimary purpose is just to get it accepted so
>>>> theyll quit bothering us, so we do accuracy and under reporting. Compared
>>>> to the numbers alot of folks present to the fcc, if there were somebody
>>>> looking at it, they would be like "how the hell are these guys even
>>>> competing"
>>>>
>>>>
>>>>
>>>> these arent our rates, but this is an example:
>>>>
>>>> Tier 1 tier 2 tier 3
>>>>
>>>> Tiers are the speeds, the customers arent sold a tier
>>>>
>>>> rate 1 (10gb) rate 2 (20gb) rate 3 (30gb/overage)
>>>>
>>>> rates are what the customers are sold (our actual capacities are much
>>>> much higher) the top rate has the overage, and there is an un advertised
>>>> rate we put heavy users on if theyre continually generating high overages
>>>> to bring their costs down if they pay promptly on a historical basis
>>>>
>>>>
>>>>
>>>> so we create
>>>>
>>>> t01-r01
>>>>
>>>> t02-r01
>>>>
>>>> t03-r01
>>>>
>>>>
>>>>
>>>> t01-r02
>>>>
>>>> t02-r02
>>>>
>>>> t03-r02
>>>>
>>>>
>>>>
>>>> t01-r03
>>>>
>>>> t02-r03
>>>>
>>>> t03-r03
>>>&

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Lewis Bergman]

Sounds like a missed opportunity.  Are you leaving the price the same due
to competitive pressure?

On Feb 4, 2017 8:02 AM, "Kurt Fankhauser" <lists.wavel...@gmail.com> wrote:

> I am about to roll out some faster packages in select areas. Calling them
> 5G speeds... They are same price as the legacy packages just has more
> speed. Other stipulation to be eleigble for "5G" speeds you need to have
> LOS to tower and requires a 1 time activation fee (cost of PMP450 license
> key upgrade on SM)
>
> On Fri, Feb 3, 2017 at 11:42 AM, That One Guy /sarcasm <
> thatoneguyst...@gmail.com> wrote:
>
>> i would venture a guess wendys back end system isnt nearly as simplified
>> as its front end system
>> "up to" is not conducive to network preservation at all
>> having a 25mb plan on epmp with mcs 11 isnt going to give you much
>> aggregate capacity at the AP when that user is on, so you go from 1 pissed
>> off customer to 15 and an investment in another access point
>> Id rather the headache of maintenance occur from the comfort of my couch
>> than on top of a grain elevator in the winter
>>
>> On Fri, Feb 3, 2017 at 10:25 AM, Ken Hohhof <af...@kwisp.com> wrote:
>>
>>> Sounds way too complicated.
>>>
>>>
>>>
>>> This should be like going to Wendy’s.  Single, double, triple.  Small
>>> fries, large fries.  Pull forward to the first window.
>>>
>>>
>>>
>>> If that’s still too complicated, do like Frontier, everything’s “up to 6
>>> Mbps”.  In other words, best effort, it is what it is.  If you as the
>>> customer choose to ignore the “up to”, too bad for you.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *That One Guy
>>> /sarcasm
>>> *Sent:* Friday, February 3, 2017 10:16 AM
>>> *To:* af@afmug.com
>>> *Subject:* Re: [AFMUG] Providing Service at Different Rates / in
>>> Different Markets
>>>
>>>
>>>
>>> once we edit out the multiples of 1024 to be multiples of 1000 to
>>> appease fcc they accept them without issue, whether the data is copacetic
>>> isnt a big concern to me as we way underreport what we actually deliver and
>>> advertise
>>>
>>> I guess alot of it depends on your company mission with FCC. If its
>>> funding based, or competitor lockout based, then better looking numbers is
>>> probably more important. Our pprimary purpose is just to get it accepted so
>>> theyll quit bothering us, so we do accuracy and under reporting. Compared
>>> to the numbers alot of folks present to the fcc, if there were somebody
>>> looking at it, they would be like "how the hell are these guys even
>>> competing"
>>>
>>>
>>>
>>> these arent our rates, but this is an example:
>>>
>>> Tier 1 tier 2 tier 3
>>>
>>> Tiers are the speeds, the customers arent sold a tier
>>>
>>> rate 1 (10gb) rate 2 (20gb) rate 3 (30gb/overage)
>>>
>>> rates are what the customers are sold (our actual capacities are much
>>> much higher) the top rate has the overage, and there is an un advertised
>>> rate we put heavy users on if theyre continually generating high overages
>>> to bring their costs down if they pay promptly on a historical basis
>>>
>>>
>>>
>>> so we create
>>>
>>> t01-r01
>>>
>>> t02-r01
>>>
>>> t03-r01
>>>
>>>
>>>
>>> t01-r02
>>>
>>> t02-r02
>>>
>>> t03-r02
>>>
>>>
>>>
>>> t01-r03
>>>
>>> t02-r03
>>>
>>> t03-r03
>>>
>>>
>>>
>>> 9 plans on the back end
>>>
>>>
>>>
>>> the customers are place into groups in powercode based on their tier, so
>>> customer service can only select the rate correlated to the tier, in this
>>> example there are only three options
>>>
>>>
>>>
>>> we have more than 3 tiers, more than 3 rates, and because powercode is
>>> awful, we have to duplicate everything for our annual discount. Our back
>>> end, needless to say has a huge number of plans, very few of which are
>>> selectable on any given account
>>>
>>>
>>>
>>> the tier (speed) is easy and has a set of criteria based on the site
>>> installed to and its capabilities, the access p

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Kurt Fankhauser]

I am about to roll out some faster packages in select areas. Calling them
5G speeds... They are same price as the legacy packages just has more
speed. Other stipulation to be eleigble for "5G" speeds you need to have
LOS to tower and requires a 1 time activation fee (cost of PMP450 license
key upgrade on SM)

On Fri, Feb 3, 2017 at 11:42 AM, That One Guy /sarcasm <
thatoneguyst...@gmail.com> wrote:

> i would venture a guess wendys back end system isnt nearly as simplified
> as its front end system
> "up to" is not conducive to network preservation at all
> having a 25mb plan on epmp with mcs 11 isnt going to give you much
> aggregate capacity at the AP when that user is on, so you go from 1 pissed
> off customer to 15 and an investment in another access point
> Id rather the headache of maintenance occur from the comfort of my couch
> than on top of a grain elevator in the winter
>
> On Fri, Feb 3, 2017 at 10:25 AM, Ken Hohhof <af...@kwisp.com> wrote:
>
>> Sounds way too complicated.
>>
>>
>>
>> This should be like going to Wendy’s.  Single, double, triple.  Small
>> fries, large fries.  Pull forward to the first window.
>>
>>
>>
>> If that’s still too complicated, do like Frontier, everything’s “up to 6
>> Mbps”.  In other words, best effort, it is what it is.  If you as the
>> customer choose to ignore the “up to”, too bad for you.
>>
>>
>>
>>
>>
>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *That One Guy
>> /sarcasm
>> *Sent:* Friday, February 3, 2017 10:16 AM
>> *To:* af@afmug.com
>> *Subject:* Re: [AFMUG] Providing Service at Different Rates / in
>> Different Markets
>>
>>
>>
>> once we edit out the multiples of 1024 to be multiples of 1000 to appease
>> fcc they accept them without issue, whether the data is copacetic isnt a
>> big concern to me as we way underreport what we actually deliver and
>> advertise
>>
>> I guess alot of it depends on your company mission with FCC. If its
>> funding based, or competitor lockout based, then better looking numbers is
>> probably more important. Our pprimary purpose is just to get it accepted so
>> theyll quit bothering us, so we do accuracy and under reporting. Compared
>> to the numbers alot of folks present to the fcc, if there were somebody
>> looking at it, they would be like "how the hell are these guys even
>> competing"
>>
>>
>>
>> these arent our rates, but this is an example:
>>
>> Tier 1 tier 2 tier 3
>>
>> Tiers are the speeds, the customers arent sold a tier
>>
>> rate 1 (10gb) rate 2 (20gb) rate 3 (30gb/overage)
>>
>> rates are what the customers are sold (our actual capacities are much
>> much higher) the top rate has the overage, and there is an un advertised
>> rate we put heavy users on if theyre continually generating high overages
>> to bring their costs down if they pay promptly on a historical basis
>>
>>
>>
>> so we create
>>
>> t01-r01
>>
>> t02-r01
>>
>> t03-r01
>>
>>
>>
>> t01-r02
>>
>> t02-r02
>>
>> t03-r02
>>
>>
>>
>> t01-r03
>>
>> t02-r03
>>
>> t03-r03
>>
>>
>>
>> 9 plans on the back end
>>
>>
>>
>> the customers are place into groups in powercode based on their tier, so
>> customer service can only select the rate correlated to the tier, in this
>> example there are only three options
>>
>>
>>
>> we have more than 3 tiers, more than 3 rates, and because powercode is
>> awful, we have to duplicate everything for our annual discount. Our back
>> end, needless to say has a huge number of plans, very few of which are
>> selectable on any given account
>>
>>
>>
>> the tier (speed) is easy and has a set of criteria based on the site
>> installed to and its capabilities, the access point installed to and its
>> capabilities, and the final factor being actual performance.
>>
>> so if we have a 12mb tier and a 6mb tier, if the customer can only
>> achieve 10mb, they go on the 6 mb tier. aside from the fsk 900, nobody goes
>> on a tier they cant fully achieve consistently, and we can drop tiers if
>> there is degradation. Network preservation takes priority over end user
>> preference.so much less headaches. and all our reporting is accurate,
>> if we had an fcc audit, we wouldnt get nailed for overreporting like many
>> others would
>>
>>
>>
>>
>>
>>
>>
&

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[That One Guy /sarcasm]

i would venture a guess wendys back end system isnt nearly as simplified as
its front end system
"up to" is not conducive to network preservation at all
having a 25mb plan on epmp with mcs 11 isnt going to give you much
aggregate capacity at the AP when that user is on, so you go from 1 pissed
off customer to 15 and an investment in another access point
Id rather the headache of maintenance occur from the comfort of my couch
than on top of a grain elevator in the winter

On Fri, Feb 3, 2017 at 10:25 AM, Ken Hohhof <af...@kwisp.com> wrote:

> Sounds way too complicated.
>
>
>
> This should be like going to Wendy’s.  Single, double, triple.  Small
> fries, large fries.  Pull forward to the first window.
>
>
>
> If that’s still too complicated, do like Frontier, everything’s “up to 6
> Mbps”.  In other words, best effort, it is what it is.  If you as the
> customer choose to ignore the “up to”, too bad for you.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *That One Guy
> /sarcasm
> *Sent:* Friday, February 3, 2017 10:16 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Providing Service at Different Rates / in
> Different Markets
>
>
>
> once we edit out the multiples of 1024 to be multiples of 1000 to appease
> fcc they accept them without issue, whether the data is copacetic isnt a
> big concern to me as we way underreport what we actually deliver and
> advertise
>
> I guess alot of it depends on your company mission with FCC. If its
> funding based, or competitor lockout based, then better looking numbers is
> probably more important. Our pprimary purpose is just to get it accepted so
> theyll quit bothering us, so we do accuracy and under reporting. Compared
> to the numbers alot of folks present to the fcc, if there were somebody
> looking at it, they would be like "how the hell are these guys even
> competing"
>
>
>
> these arent our rates, but this is an example:
>
> Tier 1 tier 2 tier 3
>
> Tiers are the speeds, the customers arent sold a tier
>
> rate 1 (10gb) rate 2 (20gb) rate 3 (30gb/overage)
>
> rates are what the customers are sold (our actual capacities are much much
> higher) the top rate has the overage, and there is an un advertised rate we
> put heavy users on if theyre continually generating high overages to bring
> their costs down if they pay promptly on a historical basis
>
>
>
> so we create
>
> t01-r01
>
> t02-r01
>
> t03-r01
>
>
>
> t01-r02
>
> t02-r02
>
> t03-r02
>
>
>
> t01-r03
>
> t02-r03
>
> t03-r03
>
>
>
> 9 plans on the back end
>
>
>
> the customers are place into groups in powercode based on their tier, so
> customer service can only select the rate correlated to the tier, in this
> example there are only three options
>
>
>
> we have more than 3 tiers, more than 3 rates, and because powercode is
> awful, we have to duplicate everything for our annual discount. Our back
> end, needless to say has a huge number of plans, very few of which are
> selectable on any given account
>
>
>
> the tier (speed) is easy and has a set of criteria based on the site
> installed to and its capabilities, the access point installed to and its
> capabilities, and the final factor being actual performance.
>
> so if we have a 12mb tier and a 6mb tier, if the customer can only achieve
> 10mb, they go on the 6 mb tier. aside from the fsk 900, nobody goes on a
> tier they cant fully achieve consistently, and we can drop tiers if there
> is degradation. Network preservation takes priority over end user
> preference.so much less headaches. and all our reporting is accurate,
> if we had an fcc audit, we wouldnt get nailed for overreporting like many
> others would
>
>
>
>
>
>
>
> On Fri, Feb 3, 2017 at 9:12 AM, Kurt Fankhauser <lists.wavel...@gmail.com>
> wrote:
>
> I thought Powercode FCC 477 export was broken and full of erros as another
> recent thread indicated? Also Powercode needs to have two sets of speeds in
> each plan, one being FCC export reported speed, and the other being the
> actual rate limited speed. Then I wouldn't have to tweak the export since I
> like to rate limit at 110% of their plan speed.
>
>
>
> On Thu, Feb 2, 2017 at 9:49 AM, Cameron Crum <cc...@wispmon.com> wrote:
>
> Christopher,
>
>
>
> FCC basically wants advertised plan rates which makes the whole thing BS,
> but what else are you going to do? I guess they assume you aren't
> advertising more than you can actually deliver. Taking the speed at each
> customer location is somewhat impractical for such purposes unless you just
> do a one time te

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Ken Hohhof]

Sounds way too complicated.

 

This should be like going to Wendy’s.  Single, double, triple.  Small fries, 
large fries.  Pull forward to the first window.

 

If that’s still too complicated, do like Frontier, everything’s “up to 6 Mbps”. 
 In other words, best effort, it is what it is.  If you as the customer choose 
to ignore the “up to”, too bad for you.

 

 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of That One Guy /sarcasm
Sent: Friday, February 3, 2017 10:16 AM
To: af@afmug.com
Subject: Re: [AFMUG] Providing Service at Different Rates / in Different Markets

 

once we edit out the multiples of 1024 to be multiples of 1000 to appease fcc 
they accept them without issue, whether the data is copacetic isnt a big 
concern to me as we way underreport what we actually deliver and advertise

I guess alot of it depends on your company mission with FCC. If its funding 
based, or competitor lockout based, then better looking numbers is probably 
more important. Our pprimary purpose is just to get it accepted so theyll quit 
bothering us, so we do accuracy and under reporting. Compared to the numbers 
alot of folks present to the fcc, if there were somebody looking at it, they 
would be like "how the hell are these guys even competing"

 

these arent our rates, but this is an example:

Tier 1 tier 2 tier 3

Tiers are the speeds, the customers arent sold a tier

rate 1 (10gb) rate 2 (20gb) rate 3 (30gb/overage)

rates are what the customers are sold (our actual capacities are much much 
higher) the top rate has the overage, and there is an un advertised rate we put 
heavy users on if theyre continually generating high overages to bring their 
costs down if they pay promptly on a historical basis

 

so we create

t01-r01

t02-r01

t03-r01

 

t01-r02

t02-r02

t03-r02

 

t01-r03

t02-r03

t03-r03

 

9 plans on the back end

 

the customers are place into groups in powercode based on their tier, so 
customer service can only select the rate correlated to the tier, in this 
example there are only three options

 

we have more than 3 tiers, more than 3 rates, and because powercode is awful, 
we have to duplicate everything for our annual discount. Our back end, needless 
to say has a huge number of plans, very few of which are selectable on any 
given account

 

the tier (speed) is easy and has a set of criteria based on the site installed 
to and its capabilities, the access point installed to and its capabilities, 
and the final factor being actual performance.

so if we have a 12mb tier and a 6mb tier, if the customer can only achieve 
10mb, they go on the 6 mb tier. aside from the fsk 900, nobody goes on a tier 
they cant fully achieve consistently, and we can drop tiers if there is 
degradation. Network preservation takes priority over end user 
preference.so much less headaches. and all our reporting is accurate, if we 
had an fcc audit, we wouldnt get nailed for overreporting like many others would

 

 

 

On Fri, Feb 3, 2017 at 9:12 AM, Kurt Fankhauser <lists.wavel...@gmail.com 
<mailto:lists.wavel...@gmail.com> > wrote:

I thought Powercode FCC 477 export was broken and full of erros as another 
recent thread indicated? Also Powercode needs to have two sets of speeds in 
each plan, one being FCC export reported speed, and the other being the actual 
rate limited speed. Then I wouldn't have to tweak the export since I like to 
rate limit at 110% of their plan speed.

 

On Thu, Feb 2, 2017 at 9:49 AM, Cameron Crum <cc...@wispmon.com 
<mailto:cc...@wispmon.com> > wrote:

Christopher,

 

FCC basically wants advertised plan rates which makes the whole thing BS, but 
what else are you going to do? I guess they assume you aren't advertising more 
than you can actually deliver. Taking the speed at each customer location is 
somewhat impractical for such purposes unless you just do a one time test and 
call it that forever. The FCC doesn't really have a way to report a "variable" 
rate plan. I have a customer who goes through this every year. He runs 
everything wide open and has data caps. So he lets you get as much "speed" as 
your radio can handle but bills for overages every month. He ends up doing a 
speed test on install and putting that into the "baseline" info for the 
customer and we use those numbers for the 477 grouping them together into as 
few "buckets" as possible. So it can be done, but it takes more effort and is 
certainly not "traditional". 

 

Cameron

 

On Wed, Feb 1, 2017 at 7:01 PM, Christopher Gray <cg...@graytechsoftware.com 
<mailto:cg...@graytechsoftware.com> > wrote:

An exported form is only as good as the data entered. I export from Sonar with 
no problem, but I go through a decent amount of effort to define a long list of 
services to match each speed available, and it is getting a little out of hand.

 

When selling capacity, not speed, how do you rate your s

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[That One Guy /sarcasm]

 fixing one of the variables, and possibly
>>> have a zip code entry to view the available products. Half of my network is
>>> 50% more expensive to operate than the other half, so there are significant
>>> price differences between some areas.
>>>
>>>
>>> --
>>>
>>> On Wed, Feb 1, 2017 at 7:36 PM, That One Guy /sarcasm <
>>> thatoneguyst...@gmail.com> wrote:
>>>
>>>> EXPORT-FORM 477
>>>> LITERALLY THAT SIMPLE
>>>>
>>>> On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <
>>>> cg...@graytechsoftware.com> wrote:
>>>>
>>>>> How do you keep track of speeds for your 477?
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
>>>>> wrote:
>>>>>
>>>>>> We just have the same set of plans (with names, rather than speeds)
>>>>>> with the same prices everywhere, and the speeds set differently depending
>>>>>> on the area - so if you're in an area where we can cover you with ePMP 
>>>>>> 5ghz
>>>>>> half a mile from our office, you'll get a vastly different speed than if
>>>>>> you're out in the middle of nowhere where we can only cover you with 
>>>>>> 900mhz
>>>>>> FSK from a tower with a grand total of 5 customers on it, but for billing
>>>>>> purposes the plan is the same. The only way to find out what the actual
>>>>>> speed is going to be in any given area is to ask us.
>>>>>>
>>>>>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> The other way is to define different service options and say that
>>>>>>> not all options are available in all areas.
>>>>>>>
>>>>>>> If there's an option that's more money for less speed nobody will
>>>>>>> intentionally choose it, but you can tell them that's the option 
>>>>>>> available
>>>>>>> in their area.  This way happens to also work seamlessly with billing
>>>>>>> systems since you have to differentiate the rate options in the system 
>>>>>>> that
>>>>>>> way anyhow.
>>>>>>>
>>>>>>> One problem you will not avoid no matter how you spell it out is
>>>>>>> that some people will draw their own conclusions about why you're 
>>>>>>> charging
>>>>>>> them more than people in another area.  I.E.: They'll say you're a 
>>>>>>> greedy,
>>>>>>> evil person with selfish and petty reasons for discriminating against
>>>>>>> them.  I don't have any faith in my fellow humans, so take that with a
>>>>>>> grain of salt.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> -- Original Message --
>>>>>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>>>>>> To: "af@afmug.com" <af@afmug.com>
>>>>>>> Sent: 2/1/2017 1:37:38 PM
>>>>>>> Subject: Re: [AFMUG] Providing Service at Different Rates / in
>>>>>>> Different Markets
>>>>>>>
>>>>>>> Ugh, that is difficult.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> If it were me, at the very least I would just make a pricing page
>>>>>>> online and spell it all out for each ‘area’.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> If you want to be more discreet you could just advertise the lowest
>>>>>>> priced rate/plan and say there are higher speed options to contact you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The fancy way would be for them to fill out a form and get an
>>>>>>> immediate response via email or online as to their rate plans per the 
>>>>>>> area.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher
>>>>>>> Gray
>>>>>>> *Sent:* Wednesday, February 1, 2017 11:28 AM
>>>>>>> *To:* af@afmug.com
>>>>>>> *Subject:* [AFMUG] Providing Service at Different Rates / in
>>>>>>> Different Markets
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> How do others handle providing service in different markets at
>>>>>>> different rates?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As I've expanded into different areas, I've found I need to charge
>>>>>>> significantly different rates and have to provide different speeds. I
>>>>>>> adjusted my website to say things like: "...up to" and "...starting at
>>>>>>> $...".  It feels a bit misleading. I want to be clear without publishing
>>>>>>> every single service option.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I'd like some suggestions for more appropriately treating the
>>>>>>> different areas. Perhaps entering a zipcode or town to see price 
>>>>>>> options?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you - Chris
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> If you only see yourself as part of the team but you don't see your
>>>> team as part of yourself you have already failed as part of the team.
>>>>
>>>
>>>
>>
>


-- 
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Kurt Fankhauser]

I thought Powercode FCC 477 export was broken and full of erros as another
recent thread indicated? Also Powercode needs to have two sets of speeds in
each plan, one being FCC export reported speed, and the other being the
actual rate limited speed. Then I wouldn't have to tweak the export since I
like to rate limit at 110% of their plan speed.

On Thu, Feb 2, 2017 at 9:49 AM, Cameron Crum <cc...@wispmon.com> wrote:

> Christopher,
>
> FCC basically wants advertised plan rates which makes the whole thing BS,
> but what else are you going to do? I guess they assume you aren't
> advertising more than you can actually deliver. Taking the speed at each
> customer location is somewhat impractical for such purposes unless you just
> do a one time test and call it that forever. The FCC doesn't really have a
> way to report a "variable" rate plan. I have a customer who goes through
> this every year. He runs everything wide open and has data caps. So he lets
> you get as much "speed" as your radio can handle but bills for overages
> every month. He ends up doing a speed test on install and putting that into
> the "baseline" info for the customer and we use those numbers for the 477
> grouping them together into as few "buckets" as possible. So it can be
> done, but it takes more effort and is certainly not "traditional".
>
> Cameron
>
> On Wed, Feb 1, 2017 at 7:01 PM, Christopher Gray <
> cg...@graytechsoftware.com> wrote:
>
>> An exported form is only as good as the data entered. I export from Sonar
>> with no problem, but I go through a decent amount of effort to define a
>> long list of services to match each speed available, and it is getting a
>> little out of hand.
>>
>> When selling capacity, not speed, how do you rate your speed for your
>> 477? The max it could be? The lowest you'd ever expect? How do you define a
>> speed in your billing system for the 477 if the speed is variable?
>>
>> I see now that my biggest problem seems to be having 2 variables with
>> each product (price and speed... my "standard" product has speeds ranging
>> from 1.5 to 10 and prices ranging from $50 to $73). I think I just need to
>> simplify the product offering by fixing one of the variables, and possibly
>> have a zip code entry to view the available products. Half of my network is
>> 50% more expensive to operate than the other half, so there are significant
>> price differences between some areas.
>>
>>
>> --
>>
>> On Wed, Feb 1, 2017 at 7:36 PM, That One Guy /sarcasm <
>> thatoneguyst...@gmail.com> wrote:
>>
>>> EXPORT-FORM 477
>>> LITERALLY THAT SIMPLE
>>>
>>> On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <
>>> cg...@graytechsoftware.com> wrote:
>>>
>>>> How do you keep track of speeds for your 477?
>>>>
>>>>
>>>>
>>>> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
>>>> wrote:
>>>>
>>>>> We just have the same set of plans (with names, rather than speeds)
>>>>> with the same prices everywhere, and the speeds set differently depending
>>>>> on the area - so if you're in an area where we can cover you with ePMP 
>>>>> 5ghz
>>>>> half a mile from our office, you'll get a vastly different speed than if
>>>>> you're out in the middle of nowhere where we can only cover you with 
>>>>> 900mhz
>>>>> FSK from a tower with a grand total of 5 customers on it, but for billing
>>>>> purposes the plan is the same. The only way to find out what the actual
>>>>> speed is going to be in any given area is to ask us.
>>>>>
>>>>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>>>>> wrote:
>>>>>
>>>>>> The other way is to define different service options and say that not
>>>>>> all options are available in all areas.
>>>>>>
>>>>>> If there's an option that's more money for less speed nobody will
>>>>>> intentionally choose it, but you can tell them that's the option 
>>>>>> available
>>>>>> in their area.  This way happens to also work seamlessly with billing
>>>>>> systems since you have to differentiate the rate options in the system 
>>>>>> that
>>>>>> way anyhow.
>>>>>>
>>>>>> One problem you will not avoid

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Dave]

We under sale it. So, the expectation is what it is.
The up to and starting at puts you in the marketing land of Cable-Co and 
Telco.

We dont go there..
Yes, some areas cannot afford said package for said rate so we have a 
package that fits those areas but the package is cut back.



On 02/01/2017 12:28 PM, Christopher Gray wrote:
How do others handle providing service in different markets at 
different rates?


As I've expanded into different areas, I've found I need to charge 
significantly different rates and have to provide different speeds. I 
adjusted my website to say things like: "...up to" and "...starting at 
$...".  It feels a bit misleading. I want to be clear without 
publishing every single service option.


I'd like some suggestions for more appropriately treating the 
different areas. Perhaps entering a zipcode or town to see price options?


Thank you - Chris


--

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Cameron Crum]

Christopher,

FCC basically wants advertised plan rates which makes the whole thing BS,
but what else are you going to do? I guess they assume you aren't
advertising more than you can actually deliver. Taking the speed at each
customer location is somewhat impractical for such purposes unless you just
do a one time test and call it that forever. The FCC doesn't really have a
way to report a "variable" rate plan. I have a customer who goes through
this every year. He runs everything wide open and has data caps. So he lets
you get as much "speed" as your radio can handle but bills for overages
every month. He ends up doing a speed test on install and putting that into
the "baseline" info for the customer and we use those numbers for the 477
grouping them together into as few "buckets" as possible. So it can be
done, but it takes more effort and is certainly not "traditional".

Cameron

On Wed, Feb 1, 2017 at 7:01 PM, Christopher Gray <cg...@graytechsoftware.com
> wrote:

> An exported form is only as good as the data entered. I export from Sonar
> with no problem, but I go through a decent amount of effort to define a
> long list of services to match each speed available, and it is getting a
> little out of hand.
>
> When selling capacity, not speed, how do you rate your speed for your 477?
> The max it could be? The lowest you'd ever expect? How do you define a
> speed in your billing system for the 477 if the speed is variable?
>
> I see now that my biggest problem seems to be having 2 variables with each
> product (price and speed... my "standard" product has speeds ranging from
> 1.5 to 10 and prices ranging from $50 to $73). I think I just need to
> simplify the product offering by fixing one of the variables, and possibly
> have a zip code entry to view the available products. Half of my network is
> 50% more expensive to operate than the other half, so there are significant
> price differences between some areas.
>
>
> --
>
> On Wed, Feb 1, 2017 at 7:36 PM, That One Guy /sarcasm <
> thatoneguyst...@gmail.com> wrote:
>
>> EXPORT-FORM 477
>> LITERALLY THAT SIMPLE
>>
>> On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <
>> cg...@graytechsoftware.com> wrote:
>>
>>> How do you keep track of speeds for your 477?
>>>
>>>
>>>
>>> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
>>> wrote:
>>>
>>>> We just have the same set of plans (with names, rather than speeds)
>>>> with the same prices everywhere, and the speeds set differently depending
>>>> on the area - so if you're in an area where we can cover you with ePMP 5ghz
>>>> half a mile from our office, you'll get a vastly different speed than if
>>>> you're out in the middle of nowhere where we can only cover you with 900mhz
>>>> FSK from a tower with a grand total of 5 customers on it, but for billing
>>>> purposes the plan is the same. The only way to find out what the actual
>>>> speed is going to be in any given area is to ask us.
>>>>
>>>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>>>> wrote:
>>>>
>>>>> The other way is to define different service options and say that not
>>>>> all options are available in all areas.
>>>>>
>>>>> If there's an option that's more money for less speed nobody will
>>>>> intentionally choose it, but you can tell them that's the option available
>>>>> in their area.  This way happens to also work seamlessly with billing
>>>>> systems since you have to differentiate the rate options in the system 
>>>>> that
>>>>> way anyhow.
>>>>>
>>>>> One problem you will not avoid no matter how you spell it out is that
>>>>> some people will draw their own conclusions about why you're charging them
>>>>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>>>>> person with selfish and petty reasons for discriminating against them.  I
>>>>> don't have any faith in my fellow humans, so take that with a grain of 
>>>>> salt.
>>>>>
>>>>>
>>>>>
>>>>> -- Original Message --
>>>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>>>> To: "af@afmug.com" <af@afmug.com>
>>>>> Sent: 2/1/2017 1:37:38 PM
>>>>> Subject: Re: [AFMUG] Providing Service at Different 

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[That One Guy /sarcasm]

we actually provide the most granularity in our reports of mot vast
majority of the "up to" bandits
the above referenced example has three speeds
the only drawback is we are also honest in our speeds, powercode does 1000
we do 1024 so we have to edit the csv to take out the tailing numbers
because fcc wont accept patial mbs

On Wed, Feb 1, 2017 at 7:18 PM, That One Guy /sarcasm <
thatoneguyst...@gmail.com> wrote:

> the 477 data contains the speed
>
> On Wed, Feb 1, 2017 at 7:01 PM, Christopher Gray <
> cg...@graytechsoftware.com> wrote:
>
>> An exported form is only as good as the data entered. I export from Sonar
>> with no problem, but I go through a decent amount of effort to define a
>> long list of services to match each speed available, and it is getting a
>> little out of hand.
>>
>> When selling capacity, not speed, how do you rate your speed for your
>> 477? The max it could be? The lowest you'd ever expect? How do you define a
>> speed in your billing system for the 477 if the speed is variable?
>>
>> I see now that my biggest problem seems to be having 2 variables with
>> each product (price and speed... my "standard" product has speeds ranging
>> from 1.5 to 10 and prices ranging from $50 to $73). I think I just need to
>> simplify the product offering by fixing one of the variables, and possibly
>> have a zip code entry to view the available products. Half of my network is
>> 50% more expensive to operate than the other half, so there are significant
>> price differences between some areas.
>>
>>
>> --
>>
>> On Wed, Feb 1, 2017 at 7:36 PM, That One Guy /sarcasm <
>> thatoneguyst...@gmail.com> wrote:
>>
>>> EXPORT-FORM 477
>>> LITERALLY THAT SIMPLE
>>>
>>> On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <
>>> cg...@graytechsoftware.com> wrote:
>>>
>>>> How do you keep track of speeds for your 477?
>>>>
>>>>
>>>>
>>>> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
>>>> wrote:
>>>>
>>>>> We just have the same set of plans (with names, rather than speeds)
>>>>> with the same prices everywhere, and the speeds set differently depending
>>>>> on the area - so if you're in an area where we can cover you with ePMP 
>>>>> 5ghz
>>>>> half a mile from our office, you'll get a vastly different speed than if
>>>>> you're out in the middle of nowhere where we can only cover you with 
>>>>> 900mhz
>>>>> FSK from a tower with a grand total of 5 customers on it, but for billing
>>>>> purposes the plan is the same. The only way to find out what the actual
>>>>> speed is going to be in any given area is to ask us.
>>>>>
>>>>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>>>>> wrote:
>>>>>
>>>>>> The other way is to define different service options and say that not
>>>>>> all options are available in all areas.
>>>>>>
>>>>>> If there's an option that's more money for less speed nobody will
>>>>>> intentionally choose it, but you can tell them that's the option 
>>>>>> available
>>>>>> in their area.  This way happens to also work seamlessly with billing
>>>>>> systems since you have to differentiate the rate options in the system 
>>>>>> that
>>>>>> way anyhow.
>>>>>>
>>>>>> One problem you will not avoid no matter how you spell it out is that
>>>>>> some people will draw their own conclusions about why you're charging 
>>>>>> them
>>>>>> more than people in another area.  I.E.: They'll say you're a greedy, 
>>>>>> evil
>>>>>> person with selfish and petty reasons for discriminating against them.  I
>>>>>> don't have any faith in my fellow humans, so take that with a grain of 
>>>>>> salt.
>>>>>>
>>>>>>
>>>>>>
>>>>>> -- Original Message --
>>>>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>>>>> To: "af@afmug.com" <af@afmug.com>
>>>>>> Sent: 2/1/2017 1:37:38 PM
>>>>>> Subject: Re: [AFMUG] Providing Service at Different Rates / in
>>>>>> Different Ma

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[That One Guy /sarcasm]

the 477 data contains the speed

On Wed, Feb 1, 2017 at 7:01 PM, Christopher Gray <cg...@graytechsoftware.com
> wrote:

> An exported form is only as good as the data entered. I export from Sonar
> with no problem, but I go through a decent amount of effort to define a
> long list of services to match each speed available, and it is getting a
> little out of hand.
>
> When selling capacity, not speed, how do you rate your speed for your 477?
> The max it could be? The lowest you'd ever expect? How do you define a
> speed in your billing system for the 477 if the speed is variable?
>
> I see now that my biggest problem seems to be having 2 variables with each
> product (price and speed... my "standard" product has speeds ranging from
> 1.5 to 10 and prices ranging from $50 to $73). I think I just need to
> simplify the product offering by fixing one of the variables, and possibly
> have a zip code entry to view the available products. Half of my network is
> 50% more expensive to operate than the other half, so there are significant
> price differences between some areas.
>
>
> --
>
> On Wed, Feb 1, 2017 at 7:36 PM, That One Guy /sarcasm <
> thatoneguyst...@gmail.com> wrote:
>
>> EXPORT-FORM 477
>> LITERALLY THAT SIMPLE
>>
>> On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <
>> cg...@graytechsoftware.com> wrote:
>>
>>> How do you keep track of speeds for your 477?
>>>
>>>
>>>
>>> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
>>> wrote:
>>>
>>>> We just have the same set of plans (with names, rather than speeds)
>>>> with the same prices everywhere, and the speeds set differently depending
>>>> on the area - so if you're in an area where we can cover you with ePMP 5ghz
>>>> half a mile from our office, you'll get a vastly different speed than if
>>>> you're out in the middle of nowhere where we can only cover you with 900mhz
>>>> FSK from a tower with a grand total of 5 customers on it, but for billing
>>>> purposes the plan is the same. The only way to find out what the actual
>>>> speed is going to be in any given area is to ask us.
>>>>
>>>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>>>> wrote:
>>>>
>>>>> The other way is to define different service options and say that not
>>>>> all options are available in all areas.
>>>>>
>>>>> If there's an option that's more money for less speed nobody will
>>>>> intentionally choose it, but you can tell them that's the option available
>>>>> in their area.  This way happens to also work seamlessly with billing
>>>>> systems since you have to differentiate the rate options in the system 
>>>>> that
>>>>> way anyhow.
>>>>>
>>>>> One problem you will not avoid no matter how you spell it out is that
>>>>> some people will draw their own conclusions about why you're charging them
>>>>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>>>>> person with selfish and petty reasons for discriminating against them.  I
>>>>> don't have any faith in my fellow humans, so take that with a grain of 
>>>>> salt.
>>>>>
>>>>>
>>>>>
>>>>> -- Original Message --
>>>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>>>> To: "af@afmug.com" <af@afmug.com>
>>>>> Sent: 2/1/2017 1:37:38 PM
>>>>> Subject: Re: [AFMUG] Providing Service at Different Rates / in
>>>>> Different Markets
>>>>>
>>>>> Ugh, that is difficult.
>>>>>
>>>>>
>>>>>
>>>>> If it were me, at the very least I would just make a pricing page
>>>>> online and spell it all out for each ‘area’.
>>>>>
>>>>>
>>>>>
>>>>> If you want to be more discreet you could just advertise the lowest
>>>>> priced rate/plan and say there are higher speed options to contact you.
>>>>>
>>>>>
>>>>>
>>>>> The fancy way would be for them to fill out a form and get an
>>>>> immediate response via email or online as to their rate plans per the 
>>>>> area.
>>>>>
>>>>>
>>>>>
>>>&

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Christopher Gray]

An exported form is only as good as the data entered. I export from Sonar
with no problem, but I go through a decent amount of effort to define a
long list of services to match each speed available, and it is getting a
little out of hand.

When selling capacity, not speed, how do you rate your speed for your 477?
The max it could be? The lowest you'd ever expect? How do you define a
speed in your billing system for the 477 if the speed is variable?

I see now that my biggest problem seems to be having 2 variables with each
product (price and speed... my "standard" product has speeds ranging from
1.5 to 10 and prices ranging from $50 to $73). I think I just need to
simplify the product offering by fixing one of the variables, and possibly
have a zip code entry to view the available products. Half of my network is
50% more expensive to operate than the other half, so there are significant
price differences between some areas.


--

On Wed, Feb 1, 2017 at 7:36 PM, That One Guy /sarcasm <
thatoneguyst...@gmail.com> wrote:

> EXPORT-FORM 477
> LITERALLY THAT SIMPLE
>
> On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <
> cg...@graytechsoftware.com> wrote:
>
>> How do you keep track of speeds for your 477?
>>
>>
>>
>> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
>> wrote:
>>
>>> We just have the same set of plans (with names, rather than speeds) with
>>> the same prices everywhere, and the speeds set differently depending on the
>>> area - so if you're in an area where we can cover you with ePMP 5ghz half a
>>> mile from our office, you'll get a vastly different speed than if you're
>>> out in the middle of nowhere where we can only cover you with 900mhz FSK
>>> from a tower with a grand total of 5 customers on it, but for billing
>>> purposes the plan is the same. The only way to find out what the actual
>>> speed is going to be in any given area is to ask us.
>>>
>>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>>> wrote:
>>>
>>>> The other way is to define different service options and say that not
>>>> all options are available in all areas.
>>>>
>>>> If there's an option that's more money for less speed nobody will
>>>> intentionally choose it, but you can tell them that's the option available
>>>> in their area.  This way happens to also work seamlessly with billing
>>>> systems since you have to differentiate the rate options in the system that
>>>> way anyhow.
>>>>
>>>> One problem you will not avoid no matter how you spell it out is that
>>>> some people will draw their own conclusions about why you're charging them
>>>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>>>> person with selfish and petty reasons for discriminating against them.  I
>>>> don't have any faith in my fellow humans, so take that with a grain of 
>>>> salt.
>>>>
>>>>
>>>>
>>>> -- Original Message --
>>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>>> To: "af@afmug.com" <af@afmug.com>
>>>> Sent: 2/1/2017 1:37:38 PM
>>>> Subject: Re: [AFMUG] Providing Service at Different Rates / in
>>>> Different Markets
>>>>
>>>> Ugh, that is difficult.
>>>>
>>>>
>>>>
>>>> If it were me, at the very least I would just make a pricing page
>>>> online and spell it all out for each ‘area’.
>>>>
>>>>
>>>>
>>>> If you want to be more discreet you could just advertise the lowest
>>>> priced rate/plan and say there are higher speed options to contact you.
>>>>
>>>>
>>>>
>>>> The fancy way would be for them to fill out a form and get an immediate
>>>> response via email or online as to their rate plans per the area.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher
>>>> Gray
>>>> *Sent:* Wednesday, February 1, 2017 11:28 AM
>>>> *To:* af@afmug.com
>>>> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
>>>> Markets
>>>>
>>>>
>>>>
>>>> How do others handle providing service in different markets at
>>>> different rates?
>>>>
>>>>
>>>>
>>>> As I've expanded into different areas, I've found I need to charge
>>>> significantly different rates and have to provide different speeds. I
>>>> adjusted my website to say things like: "...up to" and "...starting at
>>>> $...".  It feels a bit misleading. I want to be clear without publishing
>>>> every single service option.
>>>>
>>>>
>>>>
>>>> I'd like some suggestions for more appropriately treating the different
>>>> areas. Perhaps entering a zipcode or town to see price options?
>>>>
>>>>
>>>>
>>>> Thank you - Chris
>>>>
>>>>
>>>
>>
>
>
> --
> If you only see yourself as part of the team but you don't see your team
> as part of yourself you have already failed as part of the team.
>

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[That One Guy /sarcasm]

EXPORT-FORM 477
LITERALLY THAT SIMPLE

On Wed, Feb 1, 2017 at 5:33 PM, Christopher Gray <cg...@graytechsoftware.com
> wrote:

> How do you keep track of speeds for your 477?
>
>
>
> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
> wrote:
>
>> We just have the same set of plans (with names, rather than speeds) with
>> the same prices everywhere, and the speeds set differently depending on the
>> area - so if you're in an area where we can cover you with ePMP 5ghz half a
>> mile from our office, you'll get a vastly different speed than if you're
>> out in the middle of nowhere where we can only cover you with 900mhz FSK
>> from a tower with a grand total of 5 customers on it, but for billing
>> purposes the plan is the same. The only way to find out what the actual
>> speed is going to be in any given area is to ask us.
>>
>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>> wrote:
>>
>>> The other way is to define different service options and say that not
>>> all options are available in all areas.
>>>
>>> If there's an option that's more money for less speed nobody will
>>> intentionally choose it, but you can tell them that's the option available
>>> in their area.  This way happens to also work seamlessly with billing
>>> systems since you have to differentiate the rate options in the system that
>>> way anyhow.
>>>
>>> One problem you will not avoid no matter how you spell it out is that
>>> some people will draw their own conclusions about why you're charging them
>>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>>> person with selfish and petty reasons for discriminating against them.  I
>>> don't have any faith in my fellow humans, so take that with a grain of salt.
>>>
>>>
>>>
>>> -- Original Message --
>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>> To: "af@afmug.com" <af@afmug.com>
>>> Sent: 2/1/2017 1:37:38 PM
>>> Subject: Re: [AFMUG] Providing Service at Different Rates / in Different
>>> Markets
>>>
>>> Ugh, that is difficult.
>>>
>>>
>>>
>>> If it were me, at the very least I would just make a pricing page online
>>> and spell it all out for each ‘area’.
>>>
>>>
>>>
>>> If you want to be more discreet you could just advertise the lowest
>>> priced rate/plan and say there are higher speed options to contact you.
>>>
>>>
>>>
>>> The fancy way would be for them to fill out a form and get an immediate
>>> response via email or online as to their rate plans per the area.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Gray
>>> *Sent:* Wednesday, February 1, 2017 11:28 AM
>>> *To:* af@afmug.com
>>> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
>>> Markets
>>>
>>>
>>>
>>> How do others handle providing service in different markets at different
>>> rates?
>>>
>>>
>>>
>>> As I've expanded into different areas, I've found I need to charge
>>> significantly different rates and have to provide different speeds. I
>>> adjusted my website to say things like: "...up to" and "...starting at
>>> $...".  It feels a bit misleading. I want to be clear without publishing
>>> every single service option.
>>>
>>>
>>>
>>> I'd like some suggestions for more appropriately treating the different
>>> areas. Perhaps entering a zipcode or town to see price options?
>>>
>>>
>>>
>>> Thank you - Chris
>>>
>>>
>>
>


-- 
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Christopher Gray]

I meant, Mathew mentioned only a handful of plans for billing purposes, and
each individual plan could vary significantly in speed, how does one keep
track of the speeds, or is it just reported at the slowed speed?




On Wed, Feb 1, 2017 at 6:59 PM, Mike Hammett <af...@ics-il.net> wrote:

> WISPMon
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
>
>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> --
> *From: *"Christopher Gray" <cg...@graytechsoftware.com>
> *To: *af@afmug.com
> *Sent: *Wednesday, February 1, 2017 5:33:24 PM
> *Subject: *Re: [AFMUG] Providing Service at Different Rates / in
> DifferentMarkets
>
> How do you keep track of speeds for your 477?
>
>
>
> On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com>
> wrote:
>
>> We just have the same set of plans (with names, rather than speeds) with
>> the same prices everywhere, and the speeds set differently depending on the
>> area - so if you're in an area where we can cover you with ePMP 5ghz half a
>> mile from our office, you'll get a vastly different speed than if you're
>> out in the middle of nowhere where we can only cover you with 900mhz FSK
>> from a tower with a grand total of 5 customers on it, but for billing
>> purposes the plan is the same. The only way to find out what the actual
>> speed is going to be in any given area is to ask us.
>>
>> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com>
>> wrote:
>>
>>> The other way is to define different service options and say that not
>>> all options are available in all areas.
>>>
>>> If there's an option that's more money for less speed nobody will
>>> intentionally choose it, but you can tell them that's the option available
>>> in their area.  This way happens to also work seamlessly with billing
>>> systems since you have to differentiate the rate options in the system that
>>> way anyhow.
>>>
>>> One problem you will not avoid no matter how you spell it out is that
>>> some people will draw their own conclusions about why you're charging them
>>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>>> person with selfish and petty reasons for discriminating against them.  I
>>> don't have any faith in my fellow humans, so take that with a grain of salt.
>>>
>>>
>>>
>>> -- Original Message --
>>> From: "Sterling Jacobson" <sterl...@avative.net>
>>> To: "af@afmug.com" <af@afmug.com>
>>> Sent: 2/1/2017 1:37:38 PM
>>> Subject: Re: [AFMUG] Providing Service at Different Rates / in Different
>>> Markets
>>>
>>> Ugh, that is difficult.
>>>
>>>
>>>
>>> If it were me, at the very least I would just make a pricing page online
>>> and spell it all out for each ‘area’.
>>>
>>>
>>>
>>> If you want to be more discreet you could just advertise the lowest
>>> priced rate/plan and say there are higher speed options to contact you.
>>>
>>>
>>>
>>> The fancy way would be for them to fill out a form and get an immediate
>>> response via email or online as to their rate plans per the area.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Gray
>>> *Sent:* Wednesday, February 1, 2017 11:28 AM
>>> *To:* af@afmug.com
>>> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
>>> Markets
>>>
>>>
>>>
>>> How do others handle providing service in different markets at different
>>> rates?
>>>
>>>
>>>
>>> As I've expanded into different areas, I've found I need to charge
>>> significantly different rates and have to provide different speeds. I
>>> adjusted my website to say things like: "...up to" and "...starting at
>>> $...".  It feels a bit misleading. I want to be clear without publishing
>>> every single service option.
>>>
>>>
>>>
>>> I'd like some suggestions for more appropriately treating the different
>>> areas. Perhaps entering a zipcode or town to see price options?
>>>
>>>
>>>
>>> Thank you - Chris
>>>
>>>
>>
>
>

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Mike Hammett]

WISPMon 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Christopher Gray" <cg...@graytechsoftware.com> 
To: af@afmug.com 
Sent: Wednesday, February 1, 2017 5:33:24 PM 
Subject: Re: [AFMUG] Providing Service at Different Rates / in Different 
Markets 


How do you keep track of speeds for your 477? 






On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard < mhoward...@gmail.com > wrote: 



We just have the same set of plans (with names, rather than speeds) with the 
same prices everywhere, and the speeds set differently depending on the area - 
so if you're in an area where we can cover you with ePMP 5ghz half a mile from 
our office, you'll get a vastly different speed than if you're out in the 
middle of nowhere where we can only cover you with 900mhz FSK from a tower with 
a grand total of 5 customers on it, but for billing purposes the plan is the 
same. The only way to find out what the actual speed is going to be in any 
given area is to ask us. 





On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett < dmmoff...@gmail.com > wrote: 




The other way is to define different service options and say that not all 
options are available in all areas. 


If there's an option that's more money for less speed nobody will intentionally 
choose it, but you can tell them that's the option available in their area. 
This way happens to also work seamlessly with billing systems since you have to 
differentiate the rate options in the system that way anyhow. 


One problem you will not avoid no matter how you spell it out is that some 
people will draw their own conclusions about why you're charging them more than 
people in another area. I.E.: They'll say you're a greedy, evil person with 
selfish and petty reasons for discriminating against them. I don't have any 
faith in my fellow humans, so take that with a grain of salt. 






-- Original Message -- 
From: "Sterling Jacobson" < sterl...@avative.net > 
To: " af@afmug.com " < af@afmug.com > 
Sent: 2/1/2017 1:37:38 PM 
Subject: Re: [AFMUG] Providing Service at Different Rates / in Different 
Markets 






Ugh, that is difficult. 

If it were me, at the very least I would just make a pricing page online and 
spell it all out for each ‘area’. 

If you want to be more discreet you could just advertise the lowest priced 
rate/plan and say there are higher speed options to contact you. 

The fancy way would be for them to fill out a form and get an immediate 
response via email or online as to their rate plans per the area. 



From: Af [mailto: af-boun...@afmug.com ] On Behalf Of Christopher Gray 
Sent: Wednesday, February 1, 2017 11:28 AM 
To: af@afmug.com 
Subject: [AFMUG] Providing Service at Different Rates / in Different Markets 


How do others handle providing service in different markets at different rates? 



As I've expanded into different areas, I've found I need to charge 
significantly different rates and have to provide different speeds. I adjusted 
my website to say things like: "...up to" and "...starting at $...". It feels a 
bit misleading. I want to be clear without publishing every single service 
option. 



I'd like some suggestions for more appropriately treating the different areas. 
Perhaps entering a zipcode or town to see price options? 





Thank you - Chris 

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Christopher Gray]

How do you keep track of speeds for your 477?



On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard <mhoward...@gmail.com> wrote:

> We just have the same set of plans (with names, rather than speeds) with
> the same prices everywhere, and the speeds set differently depending on the
> area - so if you're in an area where we can cover you with ePMP 5ghz half a
> mile from our office, you'll get a vastly different speed than if you're
> out in the middle of nowhere where we can only cover you with 900mhz FSK
> from a tower with a grand total of 5 customers on it, but for billing
> purposes the plan is the same. The only way to find out what the actual
> speed is going to be in any given area is to ask us.
>
> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com> wrote:
>
>> The other way is to define different service options and say that not all
>> options are available in all areas.
>>
>> If there's an option that's more money for less speed nobody will
>> intentionally choose it, but you can tell them that's the option available
>> in their area.  This way happens to also work seamlessly with billing
>> systems since you have to differentiate the rate options in the system that
>> way anyhow.
>>
>> One problem you will not avoid no matter how you spell it out is that
>> some people will draw their own conclusions about why you're charging them
>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>> person with selfish and petty reasons for discriminating against them.  I
>> don't have any faith in my fellow humans, so take that with a grain of salt.
>>
>>
>>
>> -- Original Message --
>> From: "Sterling Jacobson" <sterl...@avative.net>
>> To: "af@afmug.com" <af@afmug.com>
>> Sent: 2/1/2017 1:37:38 PM
>> Subject: Re: [AFMUG] Providing Service at Different Rates / in Different
>> Markets
>>
>> Ugh, that is difficult.
>>
>>
>>
>> If it were me, at the very least I would just make a pricing page online
>> and spell it all out for each ‘area’.
>>
>>
>>
>> If you want to be more discreet you could just advertise the lowest
>> priced rate/plan and say there are higher speed options to contact you.
>>
>>
>>
>> The fancy way would be for them to fill out a form and get an immediate
>> response via email or online as to their rate plans per the area.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Gray
>> *Sent:* Wednesday, February 1, 2017 11:28 AM
>> *To:* af@afmug.com
>> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
>> Markets
>>
>>
>>
>> How do others handle providing service in different markets at different
>> rates?
>>
>>
>>
>> As I've expanded into different areas, I've found I need to charge
>> significantly different rates and have to provide different speeds. I
>> adjusted my website to say things like: "...up to" and "...starting at
>> $...".  It feels a bit misleading. I want to be clear without publishing
>> every single service option.
>>
>>
>>
>> I'd like some suggestions for more appropriately treating the different
>> areas. Perhaps entering a zipcode or town to see price options?
>>
>>
>>
>> Thank you - Chris
>>
>>
>

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[That One Guy /sarcasm]

thats wwhat we do, customers are put in tiers in powercode groups, the tier
is where the speed is defined, based solely on the performance indicators
the rates are divided out by capacity per month
the rates all have the same name with the exception of the tier identifier
each group can only see the rates for that group
the rates are like t01 100gb, t02 100gb, t03 100gb but a customer in tier 2
only has access to t02 100gb
sell capacity, not speed, life is alot better
the best part is if a customer deteriorates, per the tos, we can just move
them down a tier until the issue is addressed, preserving the performance
of the access point so its not fighting to give speeds it never could

On Wed, Feb 1, 2017 at 4:50 PM, Mathew Howard <mhoward...@gmail.com> wrote:

> We just have the same set of plans (with names, rather than speeds) with
> the same prices everywhere, and the speeds set differently depending on the
> area - so if you're in an area where we can cover you with ePMP 5ghz half a
> mile from our office, you'll get a vastly different speed than if you're
> out in the middle of nowhere where we can only cover you with 900mhz FSK
> from a tower with a grand total of 5 customers on it, but for billing
> purposes the plan is the same. The only way to find out what the actual
> speed is going to be in any given area is to ask us.
>
> On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com> wrote:
>
>> The other way is to define different service options and say that not all
>> options are available in all areas.
>>
>> If there's an option that's more money for less speed nobody will
>> intentionally choose it, but you can tell them that's the option available
>> in their area.  This way happens to also work seamlessly with billing
>> systems since you have to differentiate the rate options in the system that
>> way anyhow.
>>
>> One problem you will not avoid no matter how you spell it out is that
>> some people will draw their own conclusions about why you're charging them
>> more than people in another area.  I.E.: They'll say you're a greedy, evil
>> person with selfish and petty reasons for discriminating against them.  I
>> don't have any faith in my fellow humans, so take that with a grain of salt.
>>
>>
>>
>> -- Original Message --
>> From: "Sterling Jacobson" <sterl...@avative.net>
>> To: "af@afmug.com" <af@afmug.com>
>> Sent: 2/1/2017 1:37:38 PM
>> Subject: Re: [AFMUG] Providing Service at Different Rates / in Different
>> Markets
>>
>> Ugh, that is difficult.
>>
>>
>>
>> If it were me, at the very least I would just make a pricing page online
>> and spell it all out for each ‘area’.
>>
>>
>>
>> If you want to be more discreet you could just advertise the lowest
>> priced rate/plan and say there are higher speed options to contact you.
>>
>>
>>
>> The fancy way would be for them to fill out a form and get an immediate
>> response via email or online as to their rate plans per the area.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Gray
>> *Sent:* Wednesday, February 1, 2017 11:28 AM
>> *To:* af@afmug.com
>> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
>> Markets
>>
>>
>>
>> How do others handle providing service in different markets at different
>> rates?
>>
>>
>>
>> As I've expanded into different areas, I've found I need to charge
>> significantly different rates and have to provide different speeds. I
>> adjusted my website to say things like: "...up to" and "...starting at
>> $...".  It feels a bit misleading. I want to be clear without publishing
>> every single service option.
>>
>>
>>
>> I'd like some suggestions for more appropriately treating the different
>> areas. Perhaps entering a zipcode or town to see price options?
>>
>>
>>
>> Thank you - Chris
>>
>>
>


-- 
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Mathew Howard]

We just have the same set of plans (with names, rather than speeds) with
the same prices everywhere, and the speeds set differently depending on the
area - so if you're in an area where we can cover you with ePMP 5ghz half a
mile from our office, you'll get a vastly different speed than if you're
out in the middle of nowhere where we can only cover you with 900mhz FSK
from a tower with a grand total of 5 customers on it, but for billing
purposes the plan is the same. The only way to find out what the actual
speed is going to be in any given area is to ask us.

On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett <dmmoff...@gmail.com> wrote:

> The other way is to define different service options and say that not all
> options are available in all areas.
>
> If there's an option that's more money for less speed nobody will
> intentionally choose it, but you can tell them that's the option available
> in their area.  This way happens to also work seamlessly with billing
> systems since you have to differentiate the rate options in the system that
> way anyhow.
>
> One problem you will not avoid no matter how you spell it out is that some
> people will draw their own conclusions about why you're charging them more
> than people in another area.  I.E.: They'll say you're a greedy, evil
> person with selfish and petty reasons for discriminating against them.  I
> don't have any faith in my fellow humans, so take that with a grain of salt.
>
>
>
> -- Original Message --
> From: "Sterling Jacobson" <sterl...@avative.net>
> To: "af@afmug.com" <af@afmug.com>
> Sent: 2/1/2017 1:37:38 PM
> Subject: Re: [AFMUG] Providing Service at Different Rates / in Different
> Markets
>
> Ugh, that is difficult.
>
>
>
> If it were me, at the very least I would just make a pricing page online
> and spell it all out for each ‘area’.
>
>
>
> If you want to be more discreet you could just advertise the lowest priced
> rate/plan and say there are higher speed options to contact you.
>
>
>
> The fancy way would be for them to fill out a form and get an immediate
> response via email or online as to their rate plans per the area.
>
>
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Gray
> *Sent:* Wednesday, February 1, 2017 11:28 AM
> *To:* af@afmug.com
> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
> Markets
>
>
>
> How do others handle providing service in different markets at different
> rates?
>
>
>
> As I've expanded into different areas, I've found I need to charge
> significantly different rates and have to provide different speeds. I
> adjusted my website to say things like: "...up to" and "...starting at
> $...".  It feels a bit misleading. I want to be clear without publishing
> every single service option.
>
>
>
> I'd like some suggestions for more appropriately treating the different
> areas. Perhaps entering a zipcode or town to see price options?
>
>
>
> Thank you - Chris
>
>

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Adam Moffett]

The other way is to define different service options and say that not 
all options are available in all areas.


If there's an option that's more money for less speed nobody will 
intentionally choose it, but you can tell them that's the option 
available in their area.  This way happens to also work seamlessly with 
billing systems since you have to differentiate the rate options in the 
system that way anyhow.


One problem you will not avoid no matter how you spell it out is that 
some people will draw their own conclusions about why you're charging 
them more than people in another area.  I.E.: They'll say you're a 
greedy, evil person with selfish and petty reasons for discriminating 
against them.  I don't have any faith in my fellow humans, so take that 
with a grain of salt.




-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net>
To: "af@afmug.com" <af@afmug.com>
Sent: 2/1/2017 1:37:38 PM
Subject: Re: [AFMUG] Providing Service at Different Rates / in Different 
Markets



Ugh, that is difficult.



If it were me, at the very least I would just make a pricing page 
online and spell it all out for each ‘area’.




If you want to be more discreet you could just advertise the lowest 
priced rate/plan and say there are higher speed options to contact you.




The fancy way would be for them to fill out a form and get an immediate 
response via email or online as to their rate plans per the area.








From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Gray
Sent: Wednesday, February 1, 2017 11:28 AM
To:af@afmug.com
Subject: [AFMUG] Providing Service at Different Rates / in Different 
Markets




How do others handle providing service in different markets at 
different rates?




As I've expanded into different areas, I've found I need to charge 
significantly different rates and have to provide different speeds. I 
adjusted my website to say things like: "...up to" and "...starting at 
$...".  It feels a bit misleading. I want to be clear without 
publishing every single service option.




I'd like some suggestions for more appropriately treating the different 
areas. Perhaps entering a zipcode or town to see price options?




Thank you - Chris

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Timothy Steele]

Enter zip code or town is already a widely accepted way of doing this, I
would really just do that.

On Wed, Feb 1, 2017, 1:37 PM Sterling Jacobson  wrote:

> Ugh, that is difficult.
>
>
>
> If it were me, at the very least I would just make a pricing page online
> and spell it all out for each ‘area’.
>
>
>
> If you want to be more discreet you could just advertise the lowest priced
> rate/plan and say there are higher speed options to contact you.
>
>
>
> The fancy way would be for them to fill out a form and get an immediate
> response via email or online as to their rate plans per the area.
>
>
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Gray
> *Sent:* Wednesday, February 1, 2017 11:28 AM
> *To:* af@afmug.com
> *Subject:* [AFMUG] Providing Service at Different Rates / in Different
> Markets
>
>
>
> How do others handle providing service in different markets at different
> rates?
>
>
>
> As I've expanded into different areas, I've found I need to charge
> significantly different rates and have to provide different speeds. I
> adjusted my website to say things like: "...up to" and "...starting at
> $...".  It feels a bit misleading. I want to be clear without publishing
> every single service option.
>
>
>
> I'd like some suggestions for more appropriately treating the different
> areas. Perhaps entering a zipcode or town to see price options?
>
>
>
> Thank you - Chris
>

Re: [AFMUG] Providing Service at Different Rates / in Different Markets

[Sterling Jacobson]

Ugh, that is difficult.

If it were me, at the very least I would just make a pricing page online and 
spell it all out for each ‘area’.

If you want to be more discreet you could just advertise the lowest priced 
rate/plan and say there are higher speed options to contact you.

The fancy way would be for them to fill out a form and get an immediate 
response via email or online as to their rate plans per the area.



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Gray
Sent: Wednesday, February 1, 2017 11:28 AM
To: af@afmug.com
Subject: [AFMUG] Providing Service at Different Rates / in Different Markets

How do others handle providing service in different markets at different rates?

As I've expanded into different areas, I've found I need to charge 
significantly different rates and have to provide different speeds. I adjusted 
my website to say things like: "...up to" and "...starting at $...".  It feels 
a bit misleading. I want to be clear without publishing every single service 
option.

I'd like some suggestions for more appropriately treating the different areas. 
Perhaps entering a zipcode or town to see price options?

Thank you - Chris