[android-developers] Re: Google Cancelled this Order. Reason: Other
Looks to me that most of these I've had are due to using a credit card that had expired, incorrectly entered or maybe even stolen. - Brian On Friday, July 5, 2013 9:48:24 AM UTC-7, Nathan wrote: I've always gotten a few of these orders. I have never known what the heck that means or what kind of confusing message the end user gets in that situation However, yesterday, July 4th, I have over a hundred in one day. Many of them are the same unlucky people trying up to ten times. They outnumbered the successful orders. Maybe other means our guy who usually approves such orders is out buying fireworks I wanted to check here to see if anyone is seeing the same pattern. I believe there was a rash of them last fall and a number of us saw them in big numbers. Nathan -- -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en --- You received this message because you are subscribed to the Google Groups Android Developers group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
[android-developers] Re: Google cancelled this order. Reason: Other
On Thursday, November 8, 2012 11:40:14 PM UTC-8, Pent wrote: Isn't 'Other' a terrific choice of word ? So much better than 'Unknown', which sounds like things might be out of control. 'No, we definitely know what the reason is, it's Other' Curiously, I once saw a 'Other, describe below' with empty description, which an hour later or so, suddenly had a description added: Message sent to customer: Order canceled due to internal error in Market. 'internal error' is also rather vague, but: At least you then know it is not an error on the customer's side, unlikely to be at developer's side, and probably is something at google's side. Today, the cancelation rate is way down for me. Not sure if it is related to the fact that I sent a report to google, or just coincidence. In any case, I urge all developers who suffer from high cancelation rates to sent google a message: http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing Is google active on this forum, btw? Bram Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
On Fri, Nov 9, 2012 at 1:34 PM, Bram Stolk b.st...@gmail.com wrote: Is google active on this forum, btw? Google is a company and thus not capable of being active anywhere. If you mean Google employees that could actually resolve the Google Play Store issues, then no, they don't appear to be. - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
I have a guess at an explanation for these Cancelled orders: Credit Card security check. It happens to me almost every time a try to buy for the first time from new merchant over the internet (card holder not present). The order gets rejected by the credit card company with no reason given to the merchant. On phoning my card provider I am told that the transaction was rejected for security reasons and if I would like to try again in 10 mins it will now go through. On Friday, November 9, 2012 7:34:01 PM UTC, Bram Stolk wrote: On Thursday, November 8, 2012 11:40:14 PM UTC-8, Pent wrote: Isn't 'Other' a terrific choice of word ? So much better than 'Unknown', which sounds like things might be out of control. 'No, we definitely know what the reason is, it's Other' Curiously, I once saw a 'Other, describe below' with empty description, which an hour later or so, suddenly had a description added: Message sent to customer: Order canceled due to internal error in Market. 'internal error' is also rather vague, but: At least you then know it is not an error on the customer's side, unlikely to be at developer's side, and probably is something at google's side. Today, the cancelation rate is way down for me. Not sure if it is related to the fact that I sent a report to google, or just coincidence. In any case, I urge all developers who suffer from high cancelation rates to sent google a message: http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing Is google active on this forum, btw? Bram Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
Mine just went to 25% cancelled In App Bills. This would all be a lot more bearable if google could at least acknowledge the high cancelation rates. And why don't credit cards get checked when the user creates the account? Anyone here who can share experiences with in app billing on Amazon App Store? Oh, and does anyone know how to disable the cancel email spam? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
You can eliminate the email spam by (using Gmail) using a filter: from:(nore...@checkout.google.com) has been cancelled by Google Just send it to the trash. Pretty simple. -John Coryat On Thursday, November 8, 2012 10:12:43 PM UTC-6, Bram Stolk wrote: Mine just went to 25% cancelled In App Bills. This would all be a lot more bearable if google could at least acknowledge the high cancelation rates. And why don't credit cards get checked when the user creates the account? Anyone here who can share experiences with in app billing on Amazon App Store? Oh, and does anyone know how to disable the cancel email spam? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
Isn't 'Other' a terrific choice of word ? So much better than 'Unknown', which sounds like things might be out of control. 'No, we definitely know what the reason is, it's Other' Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
Still getting a lot of other canceled orders (also got mails from users complaining they can't buy my app). Any news from Google or workaround ? On Wednesday, October 3, 2012 2:16:50 PM UTC+2, spocky12 wrote: Who knows ? Anyway, that's not possible for in-app billing apps :( On Wednesday, October 3, 2012 12:49:15 PM UTC+2, Pent wrote: One of my users thought to try ordering via the Google Play website, and it succeeded after 2 previous fails via the app. Might be coincidence. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
One of my users thought to try ordering via the Google Play website, and it succeeded after 2 previous fails via the app. Might be coincidence. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
Who knows ? Anyway, that's not possible for in-app billing apps :( On Wednesday, October 3, 2012 12:49:15 PM UTC+2, Pent wrote: One of my users thought to try ordering via the Google Play website, and it succeeded after 2 previous fails via the app. Might be coincidence. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
I'm getting literally pages and pages of canceled orders with no explanation, just like this - any status from Google? On Thursday, September 27, 2012 4:42:44 PM UTC-4, Nathan wrote: Am I the only one seeing this quite a bit in Google Checkout? Google cancels the order. No reason given. At least one person is getting this repeatedly for an inapp purchase, after recently buying the app succcessfully. I have no idea what to tell them to do other than contact Google. Sep 27 8:17 PM Order cancelled Google cancelled this order. Reason: Other (describe below) Sep 27 8:17 PM Order received You received a new order. Google has sent the customer an order confirmation email. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
On Tue, Oct 2, 2012 at 4:22 PM, coolbho3k mike.g.hu...@gmail.com wrote: any status from Google? Is there ever? - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
I was about to post about the exact same problem when I saw this. Good news is I'm not alone. Bad news is we don't have any kind of information regarding this. My app uses in-app billing too. I used to have approximately 15% of canceled orders due to authorization refused and about 0 to 1% of others each day. Since last saturday, authorization refused didn't change but others is now about 12% of my commands :( Authorization refused was not so problematic because it's often related to bad account information. Most users usually corrected their account information and managed to finalize the command. This is unfortunately not true with reason: other as it seems that almost every user in that case can't manage to buy the app, no matter how many tries they make. This means I'm losing 12% of commands each day (hopefully users will try again in a few hours/days and won't abandon). @Nathan : I can't confirm about the 0 account age and didn't find any specific pattern. Can anybody confirm that removing/adding back the credit card is a successful workaround ? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
2012/10/3 spocky12 spock...@gmail.com I was about to post about the exact same problem when I saw this. Good news is I'm not alone. Bad news is we don't have any kind of information regarding this. This is the best we have at this time, I believe: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs Purchasing Issues Problems with in-app billing and licensing server We are aware the reports regarding in-app billing and Google licensing server (LVL) issues, and are working on resolving these problems. Please stay tuned and thank you for your patience. Report this issue My app uses in-app billing too. I used to have approximately 15% of canceled orders due to authorization refused and about 0 to 1% of others each day. Since last saturday, authorization refused didn't change but others is now about 12% of my commands :( Authorization refused was not so problematic because it's often related to bad account information. Most users usually corrected their account information and managed to finalize the command. This is unfortunately not true with reason: other as it seems that almost every user in that case can't manage to buy the app, no matter how many tries they make. This means I'm losing 12% of commands each day (hopefully users will try again in a few hours/days and won't abandon). @Nathan : I can't confirm about the 0 account age and didn't find any specific pattern. Can anybody confirm that removing/adding back the credit card is a successful workaround ? Since I was the one who mentioned that, I can confirm that sometimes it works and sometimes it doesn't, based on my limited interaction with users regarding failed orders (not everyone writes, and I usually set up a license in my own, back-up system, when Google's fails). Large scale, cloud-based computing sure is fun. Now imagine this in a different setting -- Sorry Captain, the life support systems have shut down due to an unexpected thread deadlock. HAL 9000 wasn't malicious, just buggy. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
Thanks Kostya Vasilyev for your reply. I'm aware of the developer known issues. What is weird is that it's been written there for some time now and seems to affect people on a large scale only recently. This is just getting worse... I don't have enough experience on the maket for remembering a 25% canceled orders, but I find 12% cancelation rate is far too much already ;) On Wednesday, October 3, 2012 1:09:16 AM UTC+2, Kostya Vasilyev wrote: 2012/10/3 spocky12 spoc...@gmail.com javascript: I was about to post about the exact same problem when I saw this. Good news is I'm not alone. Bad news is we don't have any kind of information regarding this. This is the best we have at this time, I believe: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs Purchasing Issues Problems with in-app billing and licensing server We are aware the reports regarding in-app billing and Google licensing server (LVL) issues, and are working on resolving these problems. Please stay tuned and thank you for your patience. Report this issue My app uses in-app billing too. I used to have approximately 15% of canceled orders due to authorization refused and about 0 to 1% of others each day. Since last saturday, authorization refused didn't change but others is now about 12% of my commands :( Authorization refused was not so problematic because it's often related to bad account information. Most users usually corrected their account information and managed to finalize the command. This is unfortunately not true with reason: other as it seems that almost every user in that case can't manage to buy the app, no matter how many tries they make. This means I'm losing 12% of commands each day (hopefully users will try again in a few hours/days and won't abandon). @Nathan : I can't confirm about the 0 account age and didn't find any specific pattern. Can anybody confirm that removing/adding back the credit card is a successful workaround ? Since I was the one who mentioned that, I can confirm that sometimes it works and sometimes it doesn't, based on my limited interaction with users regarding failed orders (not everyone writes, and I usually set up a license in my own, back-up system, when Google's fails). Large scale, cloud-based computing sure is fun. Now imagine this in a different setting -- Sorry Captain, the life support systems have shut down due to an unexpected thread deadlock. HAL 9000 wasn't malicious, just buggy. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
My app uses neither LVL nor in-app billing, by the way. Still getting a ton of these canceled orders. On Thursday, September 27, 2012 4:42:44 PM UTC-4, Nathan wrote: Am I the only one seeing this quite a bit in Google Checkout? Google cancels the order. No reason given. At least one person is getting this repeatedly for an inapp purchase, after recently buying the app succcessfully. I have no idea what to tell them to do other than contact Google. Sep 27 8:17 PM Order cancelled Google cancelled this order. Reason: Other (describe below) Sep 27 8:17 PM Order received You received a new order. Google has sent the customer an order confirmation email. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
My biggest cluster so far was last week during the week. There were slightly less during the weekend, but still plenty. It's not as high a percentage of people as it is a percentage of orders. Some people just have no luck at all' to quote Pirates of the Caribbean. They seem to be on some sort of secret no-buy list, and they keep trying to buy over and over, even changing credit cards, and still can't buy. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
Since a few days there seem to be a lot more cancelled orders with Reason: Other (describe below) than usual. Do anyone notice this ? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
On Sunday, 30 September 2012 21:57:30 UTC+2, Kostya Vasilyev wrote: Yes, seeing more than usual too. Tonight it is a cancel fest with 1 purchase out of 3 or 4 cancelled this way...with generally 2 or 3 cancel lines for the same user in the console. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
2012/10/1 b0b pujos.mich...@gmail.com On Sunday, 30 September 2012 21:57:30 UTC+2, Kostya Vasilyev wrote: Yes, seeing more than usual too. Tonight it is a cancel fest with 1 purchase out of 3 or 4 cancelled this way...with generally 2 or 3 cancel lines for the same user in the console. Right. Some celebration, for sure. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
I think this is a glitch on Googles side, they should be aware of it by now. Perhaps one of Googles competitors is trying to cause problems with a purchase/cancel campaign (i've seen it before). Regards, Fred On 28 September 2012 18:22, Nathan nathan.d.mel...@gmail.com wrote: On Friday, September 28, 2012 9:18:21 AM UTC-7, Kostya Vasilyev wrote: This, I believe, can be useful sometimes: https://wallet.google.com/**manage/ https://wallet.google.com/manage/ I had one user report that removing the credit card from his profile there, then adding it back, made his next attempt at ordering succeed. -- K I'll start with that and hope they fix what appears to be a systematic problem. Orders are up but successful orders are down. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ubuntu Speech inputhttps://play.google.com/store/apps/details?id=com.nds.ubuntuspeechinputis now available on Google Play, along with Magnetic Door Alarm apphttps://play.google.com/store/apps/details?id=com.nds.magneticdooralarm . -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
We see about 15% of all orders canceled for one reason or another. The odd thing is if the user tries again in 24 hours, the order usually goes through. The problem comes when the user just gives up in frustration. I've seen four or five canceled orders from the same user in a row. I can just imagine what expletives are being uttered during this period. On the positive side, a year ago we were seeing 25% cancelations so things have improved quite a bit. -John Coryat On Thursday, September 27, 2012 3:42:44 PM UTC-5, Nathan wrote: Am I the only one seeing this quite a bit in Google Checkout? Google cancels the order. No reason given. At least one person is getting this repeatedly for an inapp purchase, after recently buying the app succcessfully. I have no idea what to tell them to do other than contact Google. Sep 27 8:17 PM Order cancelled Google cancelled this order. Reason: Other (describe below) Sep 27 8:17 PM Order received You received a new order. Google has sent the customer an order confirmation email. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: Google cancelled this order. Reason: Other
I'm getting about 20% in the last few days. Many of them are the same people over and over - some trying ten times. I can only imagine their frustration. Both app and inapp purchases. Some are 0 days, but others are not. In one case, a user was able to buy the app, then failed at an inapp purchase ten times since then. That user has contacted me. He says he gets some sort of message that he will receive an email to verify his account. He receives no such email even though he does appear to be using his gmail account. I'm not sure what to tell people to do. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
2012/9/28 Nathan nathan.d.mel...@gmail.com I'm getting about 20% in the last few days. Many of them are the same people over and over - some trying ten times. I can only imagine their frustration. Both app and inapp purchases. Some are 0 days, but others are not. In one case, a user was able to buy the app, then failed at an inapp purchase ten times since then. That user has contacted me. He says he gets some sort of message that he will receive an email to verify his account. He receives no such email even though he does appear to be using his gmail account. I'm not sure what to tell people to do. This, I believe, can be useful sometimes: https://wallet.google.com/manage/ I had one user report that removing the credit card from his profile there, then adding it back, made his next attempt at ordering succeed. -- K Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: Google cancelled this order. Reason: Other
On Friday, September 28, 2012 9:18:21 AM UTC-7, Kostya Vasilyev wrote: This, I believe, can be useful sometimes: https://wallet.google.com/manage/ I had one user report that removing the credit card from his profile there, then adding it back, made his next attempt at ordering succeed. -- K I'll start with that and hope they fix what appears to be a systematic problem. Orders are up but successful orders are down. Nathan -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
