Re: ITSM Implementation Workshop
The objects i listed was related to admin class 2, prerequisites to attend the ITSM class. But an email to the education coordinator fixed the problem. -- Jarl On 8/21/06, Chris Rom [EMAIL PROTECTED] wrote: Are you talking about 'BMC Remedy ITSM 7.x: Implementation Workshop' http://www.bmc.com/education/servicemgmt/courses/rsmg-itiw-0700.htm I don't see the objectives you listed. (see below) I had the same problem since the EMEA group won't let me take this course without the 'CMDB 2.0 Best Practices' which is listed as a pre-requisite but ironically always scheduled AFTER the ITSM course and in another city. Maybe someone should tell them that most of us don't have unlimited training budgets and that it would be nice if they could schedule these two courses back-to-back and in the correct order in the same city. These courses are filling up rapidly and BMC even closed one to the public, in an effort to get their own staff (and partners) trained up since they are are trying to expand their professional services offerings. Seems like the Remedy 7 upgrades are gaining momentum. Interesting note about EMEA only being for partners. I believe this was just recently added. Has anyone who has taken this class share some information on what exactly is covered and how useful it is ? Rgds, Chris --- Target Audience The primary audience for this course is BMC and Partner Implementers and Project Managers. Customers planning to implement and deploy one or more ITSM applications can also benefit from this course. Note: In the EMEA region this course is only available to Alliance Partner consultants. Course Description In this workshop, you will learn how to configure the applications that make up the BMC Remedy IT Service Management suite of applications. Through a combination of lecture and lab exercises, participants will identify the configuration tasks and interdependencies as well as configure the applications in a real-world scenario. Additionally, this workshop includes a basic overview of the methodology for implementing ITSM. Course Objectives Upon completion of the course, you will be able to: Identify the architecture, explain the new features and processes, configure and use the out of the box features for each application in the ITSM suite: Incident and Problem Management Change and Configuration Management Asset Management CMDB Service Level Management Prerequisites BMC Remedy AR System 7.x: Administering – Part 1 (WBT) BMC Remedy AR System 7.x: Administering – Part 2 ITIL Foundation Certification BMC Atrium CMDB 2.0: Implementation Best Practices ITSM 7.x: Application Administering Essentials (WBT) Experience with an earlier version of ITSM or ITSP is preferred, but not necessary ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Picture in Attachment in View Field? Need a good idea...
** Hello, Is it possible to show the picture from attachment field in theview field? I haveone idea, but I don`t like it. I mean to save an attachment to disk and putfullpicture path to view field. Thanks in advance, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___
Re: Picture in Attachment in View Field? Need a good idea...
** Just use set field action from the attachmentslotto the view field (Active Link)/ L ars -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Alexander G. ZinovievSent: Tuesday, August 22, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: Picture in Attachment in View Field? Need a good idea...** Hello, Is it possible to show the picture from attachment field in theview field? I haveone idea, but I don`t like it. I mean to save an attachment to disk and putfullpicture path to view field. Thanks in advance, Alexander Zinoviev__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Macros/ASB and field 1005
Interesting. I haven't used FID 1005, and we're still running ARS 6.0.1, and try to avoid macros when possible. I see FID 1005 documented in DAB on page 696 (again, v6.0). It's used for web applications and contains the contents of ASB. Odd that it's presence on a form would disturb a search executed by a macro, but not unbelievable. Assuming that you need FID 1005, have you tried displaying it's contents to verify it's only the criteria you provided? Anything interesting in Active Link logging? And of course it could be a bug. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] [EMAIL PROTECTED] TENFALL.COM To: arslist@ARSLIST.ORG Sent by: Action cc: Request System Subject: Macros/ASB and field 1005 discussion list(ARSList) arslist@ARSLIST.ORG 08/21/2006 15:44 Please respond to arslist Hello, anyone seen this: In regular form A is field 1005. You record a macro and use ASB in the macro, for example enter data in some fields and on ASB you enter 'Status' != 6. While recording the macro seach returns entries. But, when you try to run the macro 'No matching requests'. Delete field 1005 and everything works fine. Databaselogging when You run the macro shows this: AND (dbms_lob.instr(T886.C1005, '''7'' != 6'). What's that? Macros with forms without 1005 and using ASB, no problems. This problem is seen on out site for patches 6.3 /003, I have tries with both p15.16 and 18, and also with ver 7. But in patch 003 it works as expected. I have also created a brand new forms with only core fields and added 1005 - problem with this macro - delete of 1005, works. This test was done in 6.3 p18. I have also tried to delete field 1005, save the form and recreate it. I have reported this to out local ars support. Anyone else seen this? L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: installing multiple AR Servers on one box
I am in the process of installing 7.0 on a server that has 6.3, and I want to keep both active and separate. Environment: Windows Server 2003 SQL Server 2000 (for 6.3) SQL Server 2005 (for 7.0) Mid Tier 6.3 IIS 6 ServletExec 5.0 I was able to install ARS 7.0 into SQL Server 2005 and the program files into a separate directory (C:\Program Files\AR System 7), and specified TCP ports for AR System Server and Plug-In Server. The 6.3 instance is using PortMapper. After the installation only one instance was running - the new one. I restored from backup and the existing 6.3 system is running as it was previously. When I initially attempted to install 7.0, at the AR System Server Name screen I entered REMEDYDEV7 (instead of REMEDYDEV) to make it unique. The text on screen includes To install a new AR System Server, enter a new server name.. Yet when I do enter a different name I get the The installer is unable to resolve the name REMEDYDEV7 into an IP address... message. I can rectify this message by adding an entry into the Windows Hosts file, but that doesn't seem to be the right answer. I searched through the Installation guide and ARS List but did not find the specific steps to get both 7.0 and 6.3 installed on the same computer. What am I overlooking? Thanks. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Thursday, July 20, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: installing multiple AR Servers on one box Dave Installing x copies of ARS on a server is no problem. I have a laptop with 5.x, 6.x and 7.x on it. They all run great. No not use port mapper. Specify a different port for each install. example my 5.x server name arsystem5 port rpc 5556 6.x server name arsystem6 port rpc 6667 7.x server name arsystem7 port rpc 7778 midtier is another animal. Everytime I installed midtier it would always update the previous version. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock Sent: Thursday, July 20, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: installing multiple AR Servers on one box Hello List, I am in the process of making a clean install of 6.3 on a box that already has an existing AR 6.3 System on it. I was wondering if anyone had ever done this and run into any problems with the servers fighting over configuration files. I am running on HPUX and am setting things up for each AR System to have a different user etc.. Here are a couple of the specific questions that I had. 1) Can you specify the filepath for the midtier configuration directory (on HPUX it is by default /etc/arinstall) and also /etc/arsystem (where the license and armonitor.conf information lives) during an install? On a regular install, I do not remember seeing an option for this file path. 2) Can I just make a new configuration file and when I start the arserver, can I point it towards that configuration file? Thanks for your responses. -Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: installing multiple AR Servers on one box
You have to be able to resolve each remedy server name using whatever names resolution method you use (hosts, dns, etc). Axton Grams On 8/22/06, Heider, Stephen [EMAIL PROTECTED] wrote: I am in the process of installing 7.0 on a server that has 6.3, and I want to keep both active and separate. Environment: Windows Server 2003 SQL Server 2000 (for 6.3) SQL Server 2005 (for 7.0) Mid Tier 6.3 IIS 6 ServletExec 5.0 I was able to install ARS 7.0 into SQL Server 2005 and the program files into a separate directory (C:\Program Files\AR System 7), and specified TCP ports for AR System Server and Plug-In Server. The 6.3 instance is using PortMapper. After the installation only one instance was running - the new one. I restored from backup and the existing 6.3 system is running as it was previously. When I initially attempted to install 7.0, at the AR System Server Name screen I entered REMEDYDEV7 (instead of REMEDYDEV) to make it unique. The text on screen includes To install a new AR System Server, enter a new server name.. Yet when I do enter a different name I get the The installer is unable to resolve the name REMEDYDEV7 into an IP address... message. I can rectify this message by adding an entry into the Windows Hosts file, but that doesn't seem to be the right answer. I searched through the Installation guide and ARS List but did not find the specific steps to get both 7.0 and 6.3 installed on the same computer. What am I overlooking? Thanks. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Thursday, July 20, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: installing multiple AR Servers on one box Dave Installing x copies of ARS on a server is no problem. I have a laptop with 5.x, 6.x and 7.x on it. They all run great. No not use port mapper. Specify a different port for each install. example my 5.x server name arsystem5 port rpc 5556 6.x server name arsystem6 port rpc 6667 7.x server name arsystem7 port rpc 7778 midtier is another animal. Everytime I installed midtier it would always update the previous version. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock Sent: Thursday, July 20, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: installing multiple AR Servers on one box Hello List, I am in the process of making a clean install of 6.3 on a box that already has an existing AR 6.3 System on it. I was wondering if anyone had ever done this and run into any problems with the servers fighting over configuration files. I am running on HPUX and am setting things up for each AR System to have a different user etc.. Here are a couple of the specific questions that I had. 1) Can you specify the filepath for the midtier configuration directory (on HPUX it is by default /etc/arinstall) and also /etc/arsystem (where the license and armonitor.conf information lives) during an install? On a regular install, I do not remember seeing an option for this file path. 2) Can I just make a new configuration file and when I start the arserver, can I point it towards that configuration file? Thanks for your responses. -Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Freelance vs Consulting Firm
** Is anyone here doing Freelance Remedy consulting rather than working for a Consulting Firm? What I mean by that is: You take on Remedy jobs in your own name as a one person shop either on site or remotely.Upsides? Downsides? Realistic? __20060125___This posting was submitted with HTML in it___
Close New Issue view after saving
** When we create a new issue, we click a button, Open New Issue. This brings up a new issue, we complete the form and click Save. We have workflow to show the saved Issue form, in order to change it if necessary. What happens is there is a new issue view behind the search view. We would like the new issue form to close after saving and presenting the saved form. How do I get rid of the new form at this point? ARS 6.0 CSS 5.0 Win 2000 SQL 2000 Randy Simon Remedy Admin Online Resources Corporation 4795 Meadow Wood Lane Suite 300 Chantilly, VA 20251 www.orcc.com Nasdaq: ORCC STATEMENTOFCONFIDENTIALITY: Theinformationcontainedinthismessageoranyattachmentstothismessageareintendedonlyfortheperson(s)orentitytowhichitisaddressedandmaycontainconfidentialand/orprivilegedmaterialaswellasbeingprotectedfromdisclosure. Anyreview,retransmission,disseminationorotheruseof,ortakingofanyactioninrelianceupon,thisinformationbypersonsorentitiesotherthantheintendedrecipientisstrictlyprohibited.Ifyoureceivedthisinerror,pleasecontactusimmediatelyanddeletethematerialfromanycomputer. ThankYou. __20060125___This posting was submitted with HTML in it___
Re: Close New Issue view after saving
** Upon opening of the modify window fire an event to the parent window. Have an AL on the parent window that fires on the same window that does a close window action. I think it's in the basic guide the specifics of how events between windows work L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Randy SimonSent: Tuesday, August 22, 2006 8:02 AMTo: arslist@ARSLIST.ORGSubject: Close New Issue view after saving ** When we create a new issue, we click a button, Open New Issue. This brings up a new issue, we complete the form and click Save. We have workflow to show the saved Issue form, in order to change it if necessary. What happens is there is a new issue view behind the search view. We would like the new issue form to close after saving and presenting the saved form. How do I get rid of the new form at this point? ARS 6.0 CSS 5.0 Win 2000 SQL 2000 Randy Simon Remedy Admin Online Resources Corporation 4795 Meadow Wood Lane Suite 300 Chantilly, VA 20251 www.orcc.com Nasdaq: ORCC STATEMENTOFCONFIDENTIALITY:Theinformationcontainedinthismessageoranyattachmentstothismessageareintendedonlyfortheperson(s)orentitytowhichitisaddressedandmaycontainconfidentialand/orprivilegedmaterialaswellasbeingprotectedfromdisclosure.Anyreview,retransmission,disseminationorotheruseof,ortakingofanyactioninrelianceupon,thisinformationbypersonsorentitiesotherthantheintendedrecipientisstrictlyprohibited.Ifyoureceivedthisinerror,pleasecontactusimmediatelyanddeletethematerialfromanycomputer.ThankYou.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Frequent Travelers - Place Shifting
Title: RE: Frequent Travelers - Place Shifting ** A manager here has a SlingBox and he watches TV using his pocket PC phone. Very cool, Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, August 22, 2006 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Frequent Travelers - Place Shifting Stephen: That device is very nice and you need at least a broadband type connection to use it. I have my service from SprintPCS which looks to be the one with the most service of this type (for now). Of course, Cingular provides a like service as well as the Nextel branch of Sprint. For those who are overseas (outside of the United States) a data GSM or G3 service is required and must provide at least 200Kb/s QOS service. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Tuesday, August 22, 2006 7:32 AM To: arslist@ARSLIST.ORG Subject: OT: Frequent Travelers - Place Shifting Off Topic - For those of us that travel on business regularly, one thing that I miss is being able to watch all my satellite channels. The hotels that I stay at usually only have one movie channel, and local channels that I never watch. On my last trip I finally decided to get a SlingBox. I wanted to pass this along to the List because this thing is cool and easy to setup. At the hotel I was able to watch all 200+ channels over the internet and the video and audio quality was good. It also works with cable, Tivo or basically anything that can be accessed with a remote control. Anyway, another cool gadget I recently got that I can recommend is broadband wireless. My service is through Verizon but there are other providers. I get DSL download speeds from anywhere I can get a cell phone signal. On my last trip my plane was delayed two hours. So... I sat at the airport watching DirecTV on my notebook using the wireless broadband card. Technology is good. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Why oh why oh why won't this work.....
** Stephen, I did something very similar.. in fact mine might be even more complicated since I had to build a External filter qualification to check for database values of fields against transactional... My requirement instead of making the field required was to audit fields thatwere contained on form 2.. Whenever there was a change on form 1, onany of the fields contained on form 2, to audit those fields by pushing the changes into form 3... I even did this without the use of a table field :-) to run the loop over by running afilter loop since I HATE server side Table fields because of possibile performance concerns... So where is it failing for you?? What I have done here works perfect for me.. maybe I might be able to throw in a clue as to where you might be going wrong... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Stephen Earl [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 22, 2006 10:25:08 AMSubject: Why oh why oh why won't this work. I have 2 forms data form and form containing a list of requiredfields for the data form, lets call the form 1 (data) and form 2(required fields)Form 2 contains 2 fields 'form name' and 'field name' on form 1 wehave a table field containing 2 columns from form 2 showing recordswhere form name equals the form name of form 1What I want to achieve is an AL guide that runs across the table andchecks the field name listed in the table and tests for it being NULLhowever it appears there isn't a way with remedy workflow to achievethis 'simple' operation.so basically what I have is a field name in another field and I wantto test if that field's content is null or not, should be simpleappears it isn't unless I'm missing something REALLY obviousAll help and suggestions welcomed :-)Stephen __20060125___This posting was submitted with HTML in it___
help, help, help
** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current valueentered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED]. I will appreciate it. Thanks! Sara Do you Yahoo!? Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___
Re: help, help, help
** 1. You could also do this with work flow to that you can provide a cleaner error message to your end users. Create a filter that does a set fields against the current form looking for the value entered. Set a temp field from the current form if the record is found, NULL if its not. A second filter can check the temp field and if it is not NULL then the value exists and pop up a message to your user. 2. Depends on the type of database. I know with Oracle you can create a SEQUENCE which will give you a new unique value.On 8/22/06, Scott Ames [EMAIL PROTECTED] wrote:** Wow you are quick on the draw. I was composing a similar message when yours came in. lol.Nall, Roger [EMAIL PROTECTED] wrote: ** Sara, To enforce unique values in a field I would suggest a unique index. As to a 'Request ID' type field you may need some sort of a stored procedure for that. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sara abateSent: Tuesday, August 22, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: help, help, help ** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current valueentered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED]. I will appreciate it. Thanks! Sara Do you Yahoo!?Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: help, help, help
** Sara, If you don't need to use the auto-generated field in the middle of the Submit transaction: - Add an Integer field to the form. -Add a Filter that fires on On Submit -Set Fields to the Integer field with the value of RIGHT($1$,10). Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Tuesday, August 22, 2006 10:59 AMTo: arslist@ARSLIST.ORGSubject: Re: help, help, help ** Sara, To enforce unique values in a field I would suggest a unique index. As to a Request ID type field you may need some sort of a stored procedure for that. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sara abateSent: Tuesday, August 22, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: help, help, help ** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current valueentered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED]. I will appreciate it. Thanks! Sara Do you Yahoo!?Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: License migration
Title: License migration ** James: Thanks for your assistance. When you said "you can purge off the old license" I dont capture the idea. You mean I can do it by myself without contacting my support? - I have a contract support. I contact with them and they told me to send a copy of the file remedy.lic and they will purge the license but if I prefer to do this by myown if I have the capacity. thank u very much From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Friday, August 18, 2006 1:57 PMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** Ignacio: You did not state if you have support or not. If you do, you can purge off the old license and reuse it for the new server AFTER you install ARS 6.1/6.3/7.0and use the license portion of the Admin Tool to get the Host ID. This is something that I am quite familar with. I don't know if Remedy will help you with the migration of an ARS 5.1.2 server or not. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Friday, August 18, 2006 9:35 AMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** Iam not upgrading the application. Iam only migrating the application to another server. So the problem may be that the license is associated with the old mac addrress... thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Friday, August 18, 2006 12:47 PMTo: arslist@ARSLIST.ORGSubject: Re: License migration ** If you are simply upgrading your server to v6 (or above) simply go to SupportWeb and choose License File Upgrade. Attach your existing license file and send it.You will receive an email with a file that has both your existing v5 keys and the new v6 keys in it. Put that file in place of your existing license file and you are done with the licenses. The new file will work with your existing v5 server and when you run the v6 upgrade install the server will recognize the v6 keys. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)Sent: Friday, August 18, 2006 8:50 AMTo: arslist@ARSLIST.ORGSubject: License migration ** Im going on a migration of a production server. Question refer specifically to license migration. Does anybody got a manual, tutorial for the migration of the license Thanks - Sql server 2000 - Remedy 5.01__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Why oh why oh why won't this work.....
Stephen, Here is something from a previous implementation You will require a temporary character field on the form 1, 3 active links and an active link guide. The first active link (exec order 0) will be used to set the temporary character field with the qualification 'field' = $\NULL$. The set fields action will look like '+$Column_from_table$+' + = $\NULL$. You could expand your form 2 to hold the qualification/conditions if needed. This way it will always be a data change if you are turning the field to optional at a later time. The second active link (Exec order 5) will have a Run If qualification of EXTERNAL(temporary character field). The Run If Action can throw the error message. You can use the Column in the message to indicate which individual field needs to be populated. Create an active link guide which calls these 2 active links. The third active link is to call the guide on submit or modify. Make sure you select the table loop and the table field that holds all the field names. If you are using an older version o fARS, then you need to write the workflow for walking the table field. If you are on ARS 6.x or higher, you can of course use filters with server side table fields if you prefer. Let me know if you need any clarifications. Regards, Saby --- Stephen Earl [EMAIL PROTECTED] wrote: I have 2 forms data form and form containing a list of required fields for the data form, lets call the form 1 (data) and form 2 (required fields) Form 2 contains 2 fields 'form name' and 'field name' on form 1 we have a table field containing 2 columns from form 2 showing records where form name equals the form name of form 1 What I want to achieve is an AL guide that runs across the table and checks the field name listed in the table and tests for it being NULL however it appears there isn't a way with remedy workflow to achieve this 'simple' operation. so basically what I have is a field name in another field and I want to test if that field's content is null or not, should be simple appears it isn't unless I'm missing something REALLY obvious All help and suggestions welcomed :-) Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Why oh why oh why won't this work.....
** Stephen, Create a display only field on your form: ztmpQualification. Depending on your workflow, you may want to add another: ztmpErrors Create the following: Active Link 0 Run If: None If Action: Set Field Form Name: Current Transaction Set Field: ztmpErrors Value: $NULL$ If Action 2: Call Guide Guide Name: Guide #1 Table Loop through your table If Action 3: Call Guide Guide Name: Guide #2 (No table loop) Active Link Guide Name: Guide #1 (In the guide, place the following active links) Active Link 1: Run If: None If Action: Set Field Form Name: Current Transacation Set Field: ztmpQualification Value: Column1 = $NULL$ (Something along those lines. Basically, were creating an external qualification. So that if the value in Column1 were say Case ID+ your ztmpQualification field would be set to Case ID+ = $NULL$. Also, you are, of course, going to need to watch out for placing the quotes around the set field string.) Active Link 2 Run If: EXTERNAL(ztmpQualification) IF Action: (Im not sure what you are attempting to accomplish at this point, but you could copy the value in column1, which should be your field name, to the ztmpErrors field so that you could collect a list of fields with NULL values and present an error at the end of your active link guide such as this: If Action: Set Field Form Name: Current Transaction Set Field: ztmpErrors Value: $Column1$ + return Active Link Guide Name: Guide #2 (In the guide, place the following active link) Active Link 3 Run If: ztmpErrors != $NULL$ If Action: Message Error Message: The following fields must be populated before saving your ticket:return$ztmpErrors$ Hope this helps. Of course, this assumes I know what you were trying to accomplish. There may be some minor missteps in here, but I think you get the idea of how it works. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 22, 2006 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Why oh why oh why won't this work. Stephen, I did something very similar.. in fact mine might be even more complicated since I had to build a External filter qualification to check for database values of fields against transactional... My requirement instead of making the field required was to audit fields thatwere contained on form 2.. Whenever there was a change on form 1, onany of the fields contained on form 2, to audit those fields by pushing the changes into form 3... I even did this without the use of a table field :-) to run the loop over by running afilter loop since I HATE server side Table fields because of possibile performance concerns... So where is it failing for you?? What I have done here works perfect for me.. maybe I might be able to throw in a clue as to where you might be going wrong... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Stephen Earl [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 22, 2006 10:25:08 AM Subject: Why oh why oh why won't this work. I have 2 forms data form and form containing a list of required fields for the data form, lets call the form 1 (data) and form 2 (required fields) Form 2 contains 2 fields 'form name' and 'field name' on form 1 we have a table field containing 2 columns from form 2 showing records where form name equals the form name of form 1 What I want to achieve is an AL guide that runs across the table and checks the field name listed in the table and tests for it being NULL however it appears there isn't a way with remedy workflow to achieve this 'simple' operation. so basically what I have is a field name in another field and I want to test if that field's content is null or not, should be simple appears it isn't unless I'm missing something REALLY obvious All help and suggestions welcomed :-) Stephen __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: OT: Frequent Travelers - Place Shifting
** Warren, Ithink James was correct, at least 200kbps. The SlingPlayer displays the current speed. Anything above 300 is very good. Over 500 and it is excellent. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren BaltimoreSent: Tuesday, August 22, 2006 11:31 AMTo: arslist@ARSLIST.ORGSubject: Re: OT: Frequent Travelers - Place Shifting ** Stephen, You do like your toys don't you! I find that as I have gotten older, I have more toys, not less ...and they are more expensive too! SlingBox looks really cool. I checked it out online a while back. How fast of a connection do you need for reliably good "reception"? Warren On 8/22/06, Heider, Stephen [EMAIL PROTECTED] wrote: Off Topic -For those of us that travel on business regularly, one thing that I missis being able to watch all my satellite channels.The hotels that I stay at usually only have one movie channel, and local channels that Inever watch.On my last trip I finally decided to get a SlingBox.I wanted to pass this along to the List because this thing is cool and easy to setup.At the hotel I was able to watch all 200+ channels overthe internet and the video and audio quality was good.It also workswith cable, Tivo or basically anything that can be accessed with aremote control.Anyway, another cool gadget I recently got that I can recommend isbroadband wireless.My service is through Verizon but there are otherproviders.I get DSL download speeds from anywhere I can get a cell phone signal.On my last trip my plane was delayed two hours.So... I sat at theairport watching DirecTV on my notebook using the wireless broadbandcard.Technology is good.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: help, help, help
** It is SQLdatabase, Windows and Remedy 5.1.2I like the idea but I am confused(little high levelto me) about the filter with set field action. I created a filter that excutes on submit with the following qualification: Run if ( 'TR.store ID' = 'DB.store ID') then created a messege action that displays "the value exists" but that is not blocking it at all. Canyou give me more detailsplease?Frank Caruso [EMAIL PROTECTED] wrote: ** 1. You could also do this with work flow to that you can provide a cleaner error message to your end users. Create a filter that does a set fields against the current form looking for the value entered. Set a temp field from the current form if the record is found, NULL if its not. A second filter can check the temp field and if it is not NULL then the value exists and pop up a message to your user. 2. Depends on the type of database. I know with Oracle you can create a SEQUENCE which will give you a new unique value. On 8/22/06, Scott Ames [EMAIL PROTECTED] wrote:** Wow you are quick on the draw. I was composing a similar message when yours came in. lol. "Nall, Roger" [EMAIL PROTECTED] wrote: ** Sara,To enforce unique values in a field I would suggest a unique index. As to a 'Request ID' type field you may need some sort of a stored procedure for that.HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IMFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sara abateSent: Tuesday, August 22, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: help, help, help** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current valueentered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED]. I will appreciate it. Thanks! Sara Do you Yahoo!?Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___
Re: OT: BMC Userworld Questions
** Any truth to the rumor that there will be singing at the ARSList Awards? On 8/21/06, Ed White [EMAIL PROTECTED] wrote: Thanks for the helpful information seeing as this will be my first User groupmeeting.I appreciate it. -Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew BlackSent: Sunday, August 20, 2006 7:28 PM To: arslist@ARSLIST.ORGSubject: Re: OT: BMC Userworld QuestionsShawn,I will also add a few comments to Kelly's...If you have not yet selected your sessions then you really need to talk to whoever signed you up for the conference. At least review thesessions that are going to be there so that you have some idea of whatyou want to do. ( Changes are always possible, but most of what you see will be there.)Birds of a Feather (Feature?) are not really run by anyone. They aretopic based discussions that are picked by RUG attendees via sign upsheets that are posted at some point during the conference. The conversation is driven by the group of people who show up. Yes thereis a theme for the conversation but often the conversation drifts intonear to the theme topics too. ( Example, Reporting and ARS driftedinto specific about Crystal XI and Business Objects feature comparison and how well those things could map to ARS. With details about how theauthentication, web centric approaches, etc.. played into them lastyear. Another example was a Higher Educational Institutions use of ARS. That covered a lot of ground with several Universities doingmany divers tasks with OOB apps and completely custom apps too. ) TheBMC employees that are in the rooms are there to listen as much as to talk. So bring your ideas and maybe you can be the start of a greatFeather (Feature ?) conversation. :)I will 100% echo the following:Other hints -*wear comfortable shoes, you will walk and stand a LOT. The sessions normally have seating, but if they are full there mightbe standing room too. So if there is one must see session (and youdecide that the one you signed up for is really not the must see session then you might end up standing around the edges of the roomlistening when you would have been seated in an almost empty session.:) So be prepared to be flexible and nimble. :)I will also add that you need to get some sleep when you can. It is far to easy to be up until 11,12,1,2 AM and then have a 8:30am sessionthe next day. Do not miss out on the social aspects of the Conference,but keep the next day in mind too. :)I figure I will sleep when I am dead and spend as much time as I can every day, but that leads to avery exhausting week. (And a very rewarding week too.)Evening with R D:If it is anything like Evening with Engineering was, then you need to go. You need to go and bring a note pad with your top 10questions for the people who actually make the software that youdepend on. Bring your enhancement ideas, your off the wall questions and your hearing aid that can hear in loud rooms. :) [ Last yearswas in WAY to small of an area and there was so much going on that Ileft with a headache from the noise.But a definite MUST see of the conference.]By Friday things are winding down. Some people leave early to gethome that night. Others stay until the last moment and stay overnight, or do the red eye (overnight flight) home too. They normally keep one or two nice details for Friday. So I suggest not missing asingle moment. :)See you there. :)--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy) Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence._ __UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: OT: Frequent Travelers - Place Shifting
** I'm pretty sure that if I came home with this one, my wife WOULD find a nice heavy Cast Iron Skillet with which to bash me upon the noggin several times still, it does sound tempting! ;-) Warren On 8/22/06, Heider, Stephen [EMAIL PROTECTED] wrote: ** Warren, Ithink James was correct, at least 200kbps. The SlingPlayer displays the current speed. Anything above 300 is very good. Over 500 and it is excellent. Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Warren BaltimoreSent: Tuesday, August 22, 2006 11:31 AMTo: arslist@ARSLIST.ORG Subject: Re: OT: Frequent Travelers - Place Shifting ** Stephen, You do like your toys don't you! I find that as I have gotten older, I have more toys, not less ...and they are more expensive too! SlingBox looks really cool. I checked it out online a while back. How fast of a connection do you need for reliably good reception? Warren On 8/22/06, Heider, Stephen [EMAIL PROTECTED] wrote: Off Topic -For those of us that travel on business regularly, one thing that I missis being able to watch all my satellite channels.The hotels that I stay at usually only have one movie channel, and local channels that Inever watch.On my last trip I finally decided to get a SlingBox.I wanted to pass this along to the List because this thing is cool and easy to setup.At the hotel I was able to watch all 200+ channels overthe internet and the video and audio quality was good.It also workswith cable, Tivo or basically anything that can be accessed with a remote control.Anyway, another cool gadget I recently got that I can recommend isbroadband wireless.My service is through Verizon but there are otherproviders.I get DSL download speeds from anywhere I can get a cell phone signal.On my last trip my plane was delayed two hours.So... I sat at theairport watching DirecTV on my notebook using the wireless broadbandcard.Technology is good.Stephen ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of Medicine University of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___
Re: help, help, help
** First filter needs to take the store_id value and perform a Set Fields action to see if it exists on the form. Use a temp field during the set fields action to store any value from the form. If the store id is not found then set the temp value to NULL. Second filter looks at the temp field and if is not NULL, meaning the store id was found, then pop the error message.On 8/22/06, sara abate [EMAIL PROTECTED] wrote:** It is SQLdatabase, Windows and Remedy 5.1.2I like the idea but I am confused(little high levelto me) about the filter with set field action. I created a filter that excutes on submit with the following qualification: Run if ( 'TR.store ID' = 'DB.store ID') then created a messege action that displays the value exists but that is not blocking it at all. Canyou give me more detailsplease?Frank Caruso [EMAIL PROTECTED] wrote: ** 1. You could also do this with work flow to that you can provide a cleaner error message to your end users. Create a filter that does a set fields against the current form looking for the value entered. Set a temp field from the current form if the record is found, NULL if its not. A second filter can check the temp field and if it is not NULL then the value exists and pop up a message to your user. 2. Depends on the type of database. I know with Oracle you can create a SEQUENCE which will give you a new unique value. On 8/22/06, Scott Ames [EMAIL PROTECTED] wrote: ** Wow you are quick on the draw. I was composing a similar message when yours came in. lol. Nall, Roger [EMAIL PROTECTED] wrote: ** Sara, To enforce unique values in a field I would suggest a unique index. As to a 'Request ID' type field you may need some sort of a stored procedure for that. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sara abateSent: Tuesday, August 22, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: help, help, help ** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current valueentered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED]. I will appreciate it. Thanks! Sara Do you Yahoo!?Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger's low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: OT: BMC Userworld Questions
** now wait ... the singing was great ... creative wording ... a nice duet even in harmony ... well sort of ... it was entertaining and well ... what can we say ... people are still talking about it ... so apparently it was memorable ! What song won song of the year 2005? point! On 8/22/06, Warren Baltimore [EMAIL PROTECTED] wrote: ** Please god, not again. Warren The Critic Baltimore On 8/22/06, Steve McDonald [EMAIL PROTECTED] wrote: ** Any truth to the rumor that there will be singing at the ARSList Awards? On 8/21/06, Ed White [EMAIL PROTECTED] wrote: Thanks for the helpful information seeing as this will be my first User groupmeeting.I appreciate it. -Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey Matthew BlackSent: Sunday, August 20, 2006 7:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT: BMC Userworld QuestionsShawn,I will also add a few comments to Kelly's...If you have not yet selected your sessions then you really need to talk to whoever signed you up for the conference. At least review the sessions that are going to be there so that you have some idea of whatyou want to do. ( Changes are always possible, but most of what yousee will be there.)Birds of a Feather (Feature?) are not really run by anyone. They are topic based discussions that are picked by RUG attendees via sign upsheets that are posted at some point during the conference. The conversation is driven by the group of people who show up. Yes thereis a theme for the conversation but often the conversation drifts into near to the theme topics too. ( Example, Reporting and ARS driftedinto specific about Crystal XI and Business Objects feature comparison and how well those things could map to ARS. With details about how the authentication, web centric approaches, etc.. played into them lastyear. Another example was a Higher Educational Institutions use of ARS. That covered a lot of ground with several Universities doing many divers tasks with OOB apps and completely custom apps too. ) TheBMC employees that are in the rooms are there to listen as much as to talk. So bring your ideas and maybe you can be the start of a greatFeather (Feature ?) conversation. :) I will 100% echo the following:Other hints -*wear comfortable shoes, you will walk and stand a LOT. The sessions normally have seating, but if they are full there might be standing room too. So if there is one must see session (and youdecide that the one you signed up for is really not the must see session then you might end up standing around the edges of the room listening when you would have been seated in an almost empty session.:) So be prepared to be flexible and nimble. :)I will also add that you need to get some sleep when you can. It is far to easy to be up until 11,12,1,2 AM and then have a 8:30am session the next day. Do not miss out on the social aspects of the Conference,but keep the next day in mind too. :)I figure I will sleep when I am dead and spend as much time as I can every day, but that leads to a very exhausting week. (And a very rewarding week too.)Evening with R D:If it is anything like Evening with Engineering was, then you need to go. You need to go and bring a note pad with your top 10 questions for the people who actually make the software that youdepend on. Bring your enhancement ideas, your off the wall questionsand your hearing aid that can hear in loud rooms. :) [ Last yearswas in WAY to small of an area and there was so much going on that I left with a headache from the noise.But a definite MUST see of the conference.]By Friday things are winding down. Some people leave early to gethome that night. Others stay until the last moment and stay over night, or do the red eye (overnight flight) home too. They normally keep one or two nice details for Friday. So I suggest not missing asingle moment. :)See you there. :)--Carey Matthew Black Remedy Skilled Professional (RSP)ARS = Action Request System(Remedy) Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence. _ __UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore IIRemedy Developer UW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in
Re: Freelance vs Consulting Firm
WellI do, and have been doing for around 11 years. I have worked both ways and I have found that working freelance with companies provides 2 obstacles: 1. You have to find your own work. This is not a big deal. The more work you do for different customers, the more referrals and reputation you will gain. 2. Pay. Do yourself a favor and sign a W2 Contract through a firm. Customers pay the Firm, and the Firm pays you regularly, with your taxes taken care of. A lot of companies have really long pay schedule, so unless you want to get paid Net 90, let a firm take a percentage to arrange and manage the contract and your pay. I have worked projects where 25% of my time was spent attempting to collect payment. Work a little longer hours to make up for what you loose in peace of mind from a firm. One thing you need to be very mindful of is that as a freelance consultant, you are responsible for Marketing and Promoting yourself. You are only as good as your list of references. Another downside is that things follow you when you do this type of work. If you work on a high-profile project that goes poorly for whatever reason, the outcome of the project will follow you for a long time. If you already have a shaky reputation, you might find it difficult in this line of work to recover it. Everyone in this forum can reference a few people whose continued participation in this field of work baffle us, but we do nothing to disparage that person publicly; so, it might be a good idea to obtain some self-assessment or peer assessment before diving into this head-first. The final step in this process is a serious introspection on weather you have the personal or professional skills to be deemed an Expert by customers. When I look back to when I started doing this, I was 23 years old. I did know my stuff, but I am astonished anyone listened to me much less hire me in a Consultant role; just because of my lack of overall work experience at the time. By the way..You have to build up a lot of trust with a lot of customers before Remote Work is an option. Examples: One guy I met has 5 different people signed to Remote projects where they show up on the conference calls while he does the work. ALWAYS GETS CAUGHT. Another example is a guy who works on a remote project as he travels around the US on his own version of a beer drinking tour. People like this RUINED remote work a few years ago. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames Sent: Tuesday, August 22, 2006 9:05 AM To: arslist@ARSLIST.ORG Subject: Freelance vs Consulting Firm ** Is anyone here doing Freelance Remedy consulting rather than working for a Consulting Firm? What I mean by that is: You take on Remedy jobs in your own name as a one person shop either on site or remotely. Upsides? Downsides? Realistic? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Freelance vs Consulting Firm
I like the High-Brid aproach, go 1099 through a Remedy Partner. This gives you some freedom and the ability to build solid relationships. It can be very hard to find a firm to go through that isnt trying to gte a huge margin on the deal or try to make you wait 30 days. I had 1 company think there was nothing wrong with a $100.00/hr margin to the firm. I had another want $50.00/hr and didnt want to pay till the company paid. All the firm does is payroll and they get $2000.00 a week. Think for that kind of margin they can fron the cash. Just my 2 cents. On Tue, 22 Aug 2006 12:01:50 -0500, Timothy Button wrote WellI do, and have been doing for around 11 years. I have worked both ways and I have found that working freelance with companies provides 2 obstacles: 1. You have to find your own work. This is not a big deal. The more work you do for different customers, the more referrals and reputation you will gain. 2. Pay. Do yourself a favor and sign a W2 Contract through a firm. Customers pay the Firm, and the Firm pays you regularly, with your taxes taken care of. A lot of companies have really long pay schedule, so unless you want to get paid Net 90, let a firm take a percentage to arrange and manage the contract and your pay. I have worked projects where 25% of my time was spent attempting to collect payment. Work a little longer hours to make up for what you loose in peace of mind from a firm. One thing you need to be very mindful of is that as a freelance consultant, you are responsible for Marketing and Promoting yourself. You are only as good as your list of references. Another downside is that things follow you when you do this type of work. If you work on a high-profile project that goes poorly for whatever reason, the outcome of the project will follow you for a long time. If you already have a shaky reputation, you might find it difficult in this line of work to recover it. Everyone in this forum can reference a few people whose continued participation in this field of work baffle us, but we do nothing to disparage that person publicly; so, it might be a good idea to obtain some self-assessment or peer assessment before diving into this head-first. The final step in this process is a serious introspection on weather you have the personal or professional skills to be deemed an Expert by customers. When I look back to when I started doing this, I was 23 years old. I did know my stuff, but I am astonished anyone listened to me much less hire me in a Consultant role; just because of my lack of overall work experience at the time. By the way..You have to build up a lot of trust with a lot of customers before Remote Work is an option. Examples: One guy I met has 5 different people signed to Remote projects where they show up on the conference calls while he does the work. ALWAYS GETS CAUGHT. Another example is a guy who works on a remote project as he travels around the US on his own version of a beer drinking tour. People like this RUINED remote work a few years ago. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames Sent: Tuesday, August 22, 2006 9:05 AM To: arslist@ARSLIST.ORG Subject: Freelance vs Consulting Firm ** Is anyone here doing Freelance Remedy consulting rather than working for a Consulting Firm? What I mean by that is: You take on Remedy jobs in your own name as a one person shop either on site or remotely. Upsides? Downsides? Realistic? __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Why oh why oh why won't this work.....
** A bit off topic regarding server-side tables...I had the same performance concerns that Joe mentioned before I created my first server-side filter loop. Since then I have used them in a number of places (where appropriate, not the right tool for every job). I have found them to be surprisingly fast. I remember reading some place that they are a good choice for performance because of the way they work at the DB level. Now granted we are not a very large implementation compared to number of you out there. Has anybody noticed any performance issues with server-side filter loops? If so how many records are involved in your process? JasonOn 8/22/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Stephen, I did something very similar.. in fact mine might be even more complicated since I had to build a External filter qualification to check for database values of fields against transactional... My requirement instead of making the field required was to audit fields thatwere contained on form 2.. Whenever there was a change on form 1, onany of the fields contained on form 2, to audit those fields by pushing the changes into form 3... I even did this without the use of a table field :-) to run the loop over by running afilter loop since I HATE server side Table fields because of possibile performance concerns... So where is it failing for you?? What I have done here works perfect for me.. maybe I might be able to throw in a clue as to where you might be going wrong... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Stephen Earl [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 22, 2006 10:25:08 AMSubject: Why oh why oh why won't this work. I have 2 forms data form and form containing a list of requiredfields for the data form, lets call the form 1 (data) and form 2(required fields)Form 2 contains 2 fields 'form name' and 'field name' on form 1 we have a table field containing 2 columns from form 2 showing recordswhere form name equals the form name of form 1What I want to achieve is an AL guide that runs across the table andchecks the field name listed in the table and tests for it being NULL however it appears there isn't a way with remedy workflow to achievethis 'simple' operation.so basically what I have is a field name in another field and I wantto test if that field's content is null or not, should be simple appears it isn't unless I'm missing something REALLY obviousAll help and suggestions welcomed :-)Stephen __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Business Time 2.0
Business Time can be used in Change Mgmt to reserve time segments for Changes and to help in scheduling Changes. Also, if you create blackout periods for assets, they are added to the Business Time Segment form (and the join forms). I think scheduled maintenance times on Asset outages also use Business Time, but I'm not sure. I created a scheduled outage on an Asset it showed up in the Business Time Segment form. I agree, the documentation leaves something to be desired. Mary On Mon, 21 Aug 2006 17:22:43 +0100, Chris Williams [EMAIL PROTECTED] wrote: Hi Jake, From what I've seen so far, these forms are used for Service Level Management 7.0 You can configure a Service Target in SLM to use a Business Entity. You then relate each Business Time Segment to the Entity it belongs to in a Parent-Child, One to Many type heirarchy. The Entity is the Parent and the Segment is the Child. The purpose of these forms may extend beyond this, but I haven't seen any other specific use for it yet. Yes - Documentation is quite vague for this. HTH Chris Hello listers, Has anyone here used the Business Time 2.0 forms that comes packaged with ARS 7.0? In particular, I'm interested to know how you're using the Business Time Shared Entity and the Business Segment-Entity Association forms. The documentation from Remedy is so poor, I'm having difficulty understanding the purpose of these 2 forms. Thanks in advance! -Jake Taylor (608)335-1514 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org = ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: BMC Userworld Questions
** Well okay. There will be singing again. The good news is it won't be led by me. Last year was the first time I have sung in public in 30 years and you found out why. My2.5 octave range has turned into one off key :-) The words and other BUW related things will be posted to wwrug.org after the conference, same as you can find last years stuff there now. Daniel -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Susan PalmerSent: August 22, 2006 11:58To: arslist@ARSLIST.ORGSubject: Re: OT: BMC Userworld Questions** now wait ... the singing was great ... creative wording ... a nice duet even in harmony ... well sort of ... it was entertaining and well ... what can we say ... people are still talking about it ... so apparently it was memorable ! What song won song of the year 2005? point! On 8/22/06, Warren Baltimore [EMAIL PROTECTED] wrote: ** Please god, not again. Warren "The Critic" Baltimore On 8/22/06, Steve McDonald [EMAIL PROTECTED] wrote: ** Any truth to the rumor that there will be singing at the ARSList Awards? __20060125___This posting was submitted with HTML in it___
Re: OT: Why oh why oh why won't this work.....
** Filter loops are in my experience ok when usedto pull a table off a form that isn't too thick and would not return a large number of results within the table.. Else in my experience,you could have a problem with them.. On the other hand if you can do the same thing without using a filterloop within a filter guide,I would opt for the option without aserver side table. It's definitely way faster. But thats through my experience, I'm not quite sure what Remedy's reccomendationon this would be... I've also noticed that you can do without a server side table in most cases. I would generally use a table field only for client side viewing purposes where you have no choice but use a table field to dislay information to the user. But if you need a table specifically for the purpose of workflow, to process the contents of the table and do not need it to be visible to the user, I would generally try to find a possibility to avoid building that table field in the first place and try to achieve everything through workflow, and if I see no other way, then go for the table field approach.. My 2 cents.. Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Jason Miller [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 22, 2006 1:38:07 PMSubject: OT: Why oh why oh why won't this work.** A bit off topic regarding server-side tables...I had the same performance concerns that Joe mentioned before I created my first server-side filter loop. Since then I have used them in a number of places (where appropriate, not the right tool for every job). I have found them to be surprisingly fast. I remember reading some place that they are a good choice for performance because of the way they work at the DB level. Now granted we are not a very large implementation compared to number of you out there. Has anybody noticed any performance issues with server-side filter loops? If so how many records are involved in your process? Jason On 8/22/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Stephen, I did something very similar.. in fact mine might be even more complicated since I had to build a External filter qualification to check for database values of fields against transactional... My requirement instead of making the field required was to audit fields thatwere contained on form 2.. Whenever there was a change on form 1, onany of the fields contained on form 2, to audit those fields by pushing the changes into form 3... I even did this without the use of a table field :-) to run the loop over by running afilter loop since I HATE server side Table fields because of possibile performance concerns... So where is it failing for you?? What I have done here works perfect for me.. maybe I might be able to throw in a clue as to where you might be going wrong... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Stephen Earl [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 22, 2006 10:25:08 AMSubject: Why oh why oh why won't this work. I have 2 forms data form and form containing a list of required fields for the data form, lets call the form 1 (data) and form 2 (required fields)Form 2 contains 2 fields 'form name' and 'field name' on form 1 we have a table field containing 2 columns from form 2 showing records where form name equals the form name of form 1What I want to achieve is an AL guide that runs across the table and checks the field name listed in the table and tests for it being NULL however it appears there isn't a way with remedy workflow to achieve this 'simple' operation.so basically what I have is a field name in another field and I want to test if that field's content is null or not, should be simple appears it isn't unless I'm missing something REALLY obviousAll help and suggestions welcomed :-)Stephen __20060125___This posting was submitted with HTML in it___
Re: OT: BMC Userworld Questions
** Oh, it was memorable alright! Warren On 8/22/06, Susan Palmer [EMAIL PROTECTED] wrote: ** now wait ... the singing was great ... creative wording ... a nice duet even in harmony ... well sort of ... it was entertaining and well ... what can we say ... people are still talking about it ... so apparently it was memorable ! What song won song of the year 2005? point! On 8/22/06, Warren Baltimore [EMAIL PROTECTED] wrote: ** Please god, not again. Warren The Critic Baltimore On 8/22/06, Steve McDonald [EMAIL PROTECTED] wrote: ** Any truth to the rumor that there will be singing at the ARSList Awards? On 8/21/06, Ed White [EMAIL PROTECTED] wrote: Thanks for the helpful information seeing as this will be my first User groupmeeting.I appreciate it. -Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG ] On Behalf Of Carey Matthew BlackSent: Sunday, August 20, 2006 7:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT: BMC Userworld QuestionsShawn,I will also add a few comments to Kelly's...If you have not yet selected your sessions then you really need to talk to whoever signed you up for the conference. At least review the sessions that are going to be there so that you have some idea of whatyou want to do. ( Changes are always possible, but most of what yousee will be there.)Birds of a Feather (Feature?) are not really run by anyone. They are topic based discussions that are picked by RUG attendees via sign upsheets that are posted at some point during the conference. The conversation is driven by the group of people who show up. Yes thereis a theme for the conversation but often the conversation drifts into near to the theme topics too. ( Example, Reporting and ARS driftedinto specific about Crystal XI and Business Objects feature comparison and how well those things could map to ARS. With details about how the authentication, web centric approaches, etc.. played into them lastyear. Another example was a Higher Educational Institutions use of ARS. That covered a lot of ground with several Universities doing many divers tasks with OOB apps and completely custom apps too. ) TheBMC employees that are in the rooms are there to listen as much as to talk. So bring your ideas and maybe you can be the start of a greatFeather (Feature ?) conversation. :) I will 100% echo the following:Other hints -*wear comfortable shoes, you will walk and stand a LOT. The sessions normally have seating, but if they are full there might be standing room too. So if there is one must see session (and youdecide that the one you signed up for is really not the must see session then you might end up standing around the edges of the room listening when you would have been seated in an almost empty session.:) So be prepared to be flexible and nimble. :)I will also add that you need to get some sleep when you can. It is far to easy to be up until 11,12,1,2 AM and then have a 8:30am session the next day. Do not miss out on the social aspects of the Conference,but keep the next day in mind too. :)I figure I will sleep when I am dead and spend as much time as I can every day, but that leads to a very exhausting week. (And a very rewarding week too.)Evening with R D:If it is anything like Evening with Engineering was, then you need to go. You need to go and bring a note pad with your top 10 questions for the people who actually make the software that youdepend on. Bring your enhancement ideas, your off the wall questionsand your hearing aid that can hear in loud rooms. :) [ Last yearswas in WAY to small of an area and there was so much going on that I left with a headache from the noise.But a definite MUST see of the conference.]By Friday things are winding down. Some people leave early to gethome that night. Others stay until the last moment and stay over night, or do the red eye (overnight flight) home too. They normally keep one or two nice details for Friday. So I suggest not missing asingle moment. :)See you there. :)--Carey Matthew Black Remedy Skilled Professional (RSP)ARS = Action Request System(Remedy) Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence. _ __UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore IIRemedy Developer UW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was
Re: Why oh why oh why won't this work.....
All, Thanks for the suggestions, great as always, however for completeness I managed to resolve our issue using one of the new run process actions Application-Copy-Field-Value which lives in a guide as follows: AL 1: Set Fields: set temp display-only field with value of fieldid from form2 AL 2: Set Fields: set value field using the run process AL 3: Set Fields: evaluate if field is null or not Set Fields: if null set field name to display-only char field Set Fields: if null set field label red AL 4: Set Fields: set display-only fieldid to null, set value field to null set this guide to loop across the table rows, adding field names and label colours for each 'null' field Once complete open a dialog stating the error and giving a list of fields that have been left as 'null' which now also have the labels in red to prompt the user :-) Again thanks for the suggestions Also I couldn't do this with filters as we are evaluating on client before passing values back to the db. Thanks again Stephen On 22/08/06, Scott Parrish [EMAIL PROTECTED] wrote: ** Stephen, Create a display only field on your form: ztmpQualification. Depending on your workflow, you may want to add another: ztmpErrors Create the following: Active Link 0 Run If: None If Action: Set Field Form Name: Current Transaction Set Field: ztmpErrors Value: $NULL$ If Action 2: Call Guide Guide Name: Guide #1 Table Loop through your table If Action 3: Call Guide Guide Name: Guide #2 (No table loop) Active Link Guide Name: Guide #1 (In the guide, place the following active links) Active Link 1: Run If: None If Action: Set Field Form Name: Current Transacation Set Field: ztmpQualification Value: 'Column1' = $NULL$ (Something along those lines. Basically, we're creating an external qualification. So that if the value in Column1 were say Case ID+ your ztmpQualification field would be set to 'Case ID+' = $NULL$. Also, you are, of course, going to need to watch out for placing the quotes around the set field string.) Active Link 2 Run If: EXTERNAL(ztmpQualification) IF Action: (I'm not sure what you are attempting to accomplish at this point, but you could copy the value in column1, which should be your field name, to the ztmpErrors field so that you could collect a list of fields with NULL values and present an error at the end of your active link guide such as this: If Action: Set Field Form Name: Current Transaction Set Field: ztmpErrors Value: $Column1$ + return Active Link Guide Name: Guide #2 (In the guide, place the following active link) Active Link 3 Run If: ztmpErrors != $NULL$ If Action: Message Error Message: The following fields must be populated before saving your ticket:return$ztmpErrors$ Hope this helps. Of course, this assumes I know what you were trying to accomplish. There may be some minor missteps in here, but I think you get the idea of how it works. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 22, 2006 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Why oh why oh why won't this work. Stephen, I did something very similar.. in fact mine might be even more complicated since I had to build a External filter qualification to check for database values of fields against transactional... My requirement instead of making the field required was to audit fields that were contained on form 2.. Whenever there was a change on form 1, on any of the fields contained on form 2, to audit those fields by pushing the changes into form 3... I even did this without the use of a table field :-) to run the loop over by running a filter loop since I HATE server side Table fields because of possibile performance concerns... So where is it failing for you?? What I have done here works perfect for me.. maybe I might be able to throw in a clue as to where you might be going wrong... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Stephen Earl [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 22, 2006 10:25:08 AM Subject: Why oh why oh why won't this work. I have 2 forms data form and form containing a list of required fields for the data form, lets call the form 1 (data) and form 2 (required fields) Form 2 contains 2 fields 'form name' and 'field name' on form 1 we have a table field containing 2 columns from form 2 showing records where form name equals the form name of form 1 What I want to achieve is an AL guide that runs across the table and checks the field name listed in the table and tests for it being NULL however it appears there isn't a way with remedy workflow to achieve this 'simple' operation. so basically what I have is a field name in another field and I want
HelpDesk 6.x - CMDB
Are any of you out there using the Help Desk package and struggling with the way they have changed the Asset Tracking part of the package to the CMDB? What did you do to work around it or to use your old data in the new format??? We track 4 major things. PC Scanner Monitor Printer We don't need all of the other fluff and stuff. ARS 6.3 HD 6.0 Oracle Win2003 Thank you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: HelpDesk 6.x - CMDB
I upgraded to Asset 6.0 from a really old version (I believe 4-something) and use the CMDB, but it was a major adjustment. The users were not happy with the new complexity in the system because they can't just open a form and get all assets in it if they want. It took some time to adjust. Also, because my data was so old, it was not possible to simply upgrade asset. I ended up exporting everything to CSVs, and on my development system I created some test assets of each of the types I was going to import to and made sure that I had the same fields filled out the same way in relation to the classid and other system generated fields. Also I did end up customizing Asset 6.0 and CMDB 1.0 because there are fields that someone added in the old system that did not exist and were fairly important. I'm hoping to do it a little more cleanly in the future and be able to store things like rack locations in the proper table instead of adding a field to BMC_ComputerSystem. Additionally, because the Asset system is harder to navigate and much harder to enter data into, you will really want a discovery suite like BMC provides. Cheers, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, August 22, 2006 1:39 PM To: arslist@ARSLIST.ORG Subject: HelpDesk 6.x - CMDB Are any of you out there using the Help Desk package and struggling with the way they have changed the Asset Tracking part of the package to the CMDB? What did you do to work around it or to use your old data in the new format??? We track 4 major things. PC Scanner Monitor Printer We don't need all of the other fluff and stuff. ARS 6.3 HD 6.0 Oracle Win2003 Thank you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: HelpDesk 6.x - CMDB
Claire, We faced a similar problem here - we only needed to track about 8 types of CI, and the amount of classes offered in the OotB solution was way over the top (not to mention incredibly confusing in the way SHR:SchemaNames presents those classes to the end user menus). Given the BMC themselves have considerably trimmed the common data model in CMDB 2.0, if you are using version 1.1 you're probably better off hiding the out-of-the-box classes and creating your own classes extended from Asset Base. With a few tweaks to the data in SHR:SchemaNames, you can get these classes displaying to end users in a friendly manner. We had good customer response when we did that here - we exported our data our from AST:Asset and partitioned it into the 8 classes we wanted and them imported the data from there. Cheers, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Wednesday, 23 August 2006 4:39 AM To: arslist@ARSLIST.ORG Subject: HelpDesk 6.x - CMDB Are any of you out there using the Help Desk package and struggling with the way they have changed the Asset Tracking part of the package to the CMDB? What did you do to work around it or to use your old data in the new format??? We track 4 major things. PC Scanner Monitor Printer We don't need all of the other fluff and stuff. ARS 6.3 HD 6.0 Oracle Win2003 Thank you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading Received in error or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative that serves as a coordinating entity for a network of independent firms operating under the KPMG name. KPMG International provides no services to clients. Each member firm of KPMG International is a legally distinct and separate entity and each describes itself as such. Liability limited by a scheme approved under Professional Standards Legislation. This footnote also confirms that this e-mail message has been swept by MIMEsweeper for the presence of computer viruses. See www.mimesweeper.com for more information. ** ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy Positions Available - Winston Salem, NC area
Hello ARSListers, RUG is less than a week away! Full time and contract Remedy Consultant employment opportunities are available in the Winston Salem NC area. This position would be working with a large retail organization to perform an upgrade to ARS 7 along with various ITSM components. The position requires mid-level to senior level skills. QMX is a Consulting and Public Sector Partner of BMC and our growing consulting staff has many years of experience with all the Remedy products. QMX is looking for people with experience in the full software development lifecycle of Remedy solutions. Proficiency with the ITSM suite of products is desired, and we also welcome those of you who excel at custom-built applications. Questions or if interested, please send resume to: Mike Gauche [EMAIL PROTECTED] 703-549-3690 For questions regarding this posting, you can contact me directly. Hope to see many of you in San Francisco. Thank you, Joe Bucci [EMAIL PROTECTED] 703-608-4467 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Freelance vs Consulting Firm
Scott, I've been doing Remedy work as a semi-freelance for about 3 years now, prior to that I worked as a consultant for a former Remedy partner where I received my RAC status. When I say semi-freelance, I provide services to customers of various Remedy partners through the partner companies, however I am not an employee of the partner company. I have worked either via a 1099 contract, or as a W- 2 temporary employee. I always repersent myself as a member of the partner firm, but I never refer to myself as an employee. Ok ... that being said, the upside is that the pay is rather good, considering you know your stuff, and you can deliver, the downside is if business gets slow, you can quickly find yourself out in the cold, and you have to start calling partners you have relationships with looking for work. Be prepared to keep a bank account balance equal to at least 3 months worth of living expenses, cause especially in Q4, work can be hard to find. One significant benefit can also be tax deductions, especially if you're working on a 1099 basis for a partner, but I know BMC really frowns on them doing that now. If you don't have another means of obtaining health benefits, this can also be a challenge. I have one or two customers that I do work for directly, and I have negotiated contracts with them that I work as a staff augmentation person, and they pay me twice a month on an hourly rate, but most of the time I work through a partner company and again I'm either paid twice a month, every two weeks or sometimes net 30 calendar days (I got burned one time where a company claimed net 30 meant 30 business days ... get it declared in writting). I do work for some customers remotely via VPN, others I work onsite ... it depends on the customers culture, and your history with them ... I personally love the remote work, since I get to spend more time with my kids, but I also tend to give customers a break on my hourly rate if I get to work remotely. If you haven't worked as a consultant before, then I'd strongly advise you to work through a firm for a while, consulting isn't for everyone. If you've worked as a consultant before, and you understand the role, you have to really evaluate where you are financially ... the first time I tried this after my position was eliminated, it failed horribly, and I couldn't find work for nine months, and I ended up going back to work for someone else ... but that was also in the dark days of Peregrine. Mike On Tue, 22 Aug 2006 07:05:06 -0700, Scott Ames [EMAIL PROTECTED] wrote: Is anyone here doing Freelance Remedy consulting rather than working for a Consulting Firm? What I mean by that is: You take on Remedy jobs in your own name as a one person shop either on site or remotely. Upsides? Downsides? Realistic? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
