R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please
Hi, We try to do this integration but we fail because the mapping file with the CMDB 2.0 are not available. Using the Remedy link for SQL Server product and the SMS2CMDB v1.6 integration Sw we made a easy integration. The real problem is related to the Sw License, because we need to buy a new License for the Remedy Link for SQL product !. Regards Giancarlo Corgnati _ Da: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Per conto di Rami S Ayoub Inviato: giovedì 30 agosto 2007 12.12 A: arslist@ARSLIST.ORG Oggetto: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please ** Hi List, Does anyone do the integration between SMS Microsoft and CMDB using BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? We need to open this subject I have facing issues with this product? Regards, Rami __20060125___This posting was submitted with HTML in it___ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.13.0/980 - Release Date: 30/08/2007 18.05 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.13.0/980 - Release Date: 30/08/2007 18.05 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR server 6.3 installation problem with windows XP
Hi, Do you have some network adaptor in your PC?, Have you created any connecting string for oracle. Try configuring them if not there. Thanks, Viswa Chaitanya Bellamkonda, Project Lead, Remedy COE, HCL Comnet Ltd. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of mohamed_kavi Sent: Thursday, August 30, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: AR server 6.3 installation problem with windows XP while installing Remedy server 6.3 i am facing problem .i am using oracle as the data base server and while selecting oracle as DB in the installation my windows getting not responding. Here i am using local system as DB server .In DB settings i am not able to select any option if i click the mouse it is not responding.please help me out to solve this problem. -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-X P-tf4352076.html#a12401000 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
UK Remedy user group 10th of October 2007
The next UK Remedy User group is on the 10th of October 2007 LOCATION: Institute of Civil Engineers, One George Street, London http://www.onegreatgeorgestreet.com/ Attendance is free to delegates as the cost of the event is covered by our sponsors. We are trying a new way to introduce the sponsors - Speed Dating - Each sponsor will be allowed a one-minute elevator pitch during the Welcome Opening speech. The purpose of this one-minute pitch is to invite you to listen to their 10 minute Breakout Track. Registration will open hopefully very soon at http://www.ukrug.org -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR server 6.3 installation problem with windows XP
hi wiswa i have network adaptor in my PC..while installing oracle i created connecting string also.how to configure that.please help me out. Bellamkonda Viswa Chaitanya wrote: Hi, Do you have some network adaptor in your PC?, Have you created any connecting string for oracle. Try configuring them if not there. Thanks, Viswa Chaitanya Bellamkonda, Project Lead, Remedy COE, HCL Comnet Ltd. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of mohamed_kavi Sent: Thursday, August 30, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: AR server 6.3 installation problem with windows XP while installing Remedy server 6.3 i am facing problem .i am using oracle as the data base server and while selecting oracle as DB in the installation my windows getting not responding. Here i am using local system as DB server .In DB settings i am not able to select any option if i click the mouse it is not responding.please help me out to solve this problem. -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-X P-tf4352076.html#a12401000 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-XP-tf4352076.html#a12423689 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR server 6.3 installation problem with windows XP
Check the compatability matrix. I don't believe that 6.3 Server is supported on XP. You would probably be better off using Win 2K3 Server or one the other MS OS server versions that are supported. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Aug 31 06:04:05 2007 Subject: Re: AR server 6.3 installation problem with windows XP hi wiswa i have network adaptor in my PC..while installing oracle i created connecting string also.how to configure that.please help me out. Bellamkonda Viswa Chaitanya wrote: Hi, Do you have some network adaptor in your PC?, Have you created any connecting string for oracle. Try configuring them if not there. Thanks, Viswa Chaitanya Bellamkonda, Project Lead, Remedy COE, HCL Comnet Ltd. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of mohamed_kavi Sent: Thursday, August 30, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: AR server 6.3 installation problem with windows XP while installing Remedy server 6.3 i am facing problem .i am using oracle as the data base server and while selecting oracle as DB in the installation my windows getting not responding. Here i am using local system as DB server .In DB settings i am not able to select any option if i click the mouse it is not responding.please help me out to solve this problem. -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-X P-tf4352076.html#a12401000 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-XP-tf4352076.html#a12423689 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
srms in the licensing file ?
I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: srms in the licensing file ?
This is not a patch issue. Just type the name into the field rather than selecting it from the list. You have type the name in just as it appears in the license information sent to you by BMC. On the other hand, I've had the same problem with the patch download. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, August 31, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: srms in the licensing file ? I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.1 available today?
Has anyone heard if 7.1 will be out today for sure? Right now I'm still seeing 7.0.1 on the product download page. Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please
If you own CMDB 2.0 you are entitled to both a RLS and RLO license. Contact support/licensing. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 gcorgnati [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/31/2007 01:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject R: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please ** Hi, We try to do this integration but we fail because the mapping file with the CMDB 2.0 are not available. Using the Remedy link for SQL Server product and the SMS2CMDB v1.6 integration Sw we made a easy integration. The real problem is related to the Sw License, because we need to buy a new License for the Remedy Link for SQL product !. Regards Giancarlo Corgnati Da: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Per conto di Rami S Ayoub Inviato: giovedì 30 agosto 2007 12.12 A: arslist@ARSLIST.ORG Oggetto: Integration with SMS Microsoft and CMDB - BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? - Urgent Feedback Please ** Hi List, Does anyone do the integration between SMS Microsoft and CMDB using BMC: Remedy Discovery Service 7.0 for Microsoft SMS 2003? We need to open this subject I have facing issues with this product? Regards, Rami __20060125___This posting was submitted with HTML in it___ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.13.0/980 - Release Date: 30/08/2007 18.05 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.13.0/980 - Release Date: 30/08/2007 18.05 __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.1 available today?
So am I, last I heard it was 31 August. I guess it's still early in California. 2007/8/31, Moore, Chris [EMAIL PROTECTED]: ** Has anyone heard if 7.1 will be out today for sure? Right now I'm still seeing 7.0.1 on the product download page. Chris Moore __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: srms in the licensing file ?
Thank you, Scott, I managed to get the license applied without problems! By the way, I did try later in the day to get a download of the Admin.exe from the 7.0.1. patch FTP, and was successful. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Parrish [EMAIL PROTECTED]: This is not a patch issue. Just type the name into the field rather than selecting it from the list. You have type the name in just as it appears in the license information sent to you by BMC. On the other hand, I've had the same problem with the patch download. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, August 31, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: srms in the licensing file ? I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Open the regular form in new mode after login
Hi All, I am facing an issue please help me in this. I have a regular form of which I have created 5 views, out of which one form view is for the requester. The requester has the read license. Now, I want that when the requester will login ,instead of the home page, the requester console(form view of the main regular form) should open directly, that too in new mode. i.e the requester should be able to view the requester console and submit the request. Thanks Regards Anil - Unlimited freedom, unlimited storage. Get it now ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
Yeah, see, that's the problem. People at BMC keep SAYING there will be a solution offerred, but when I compare what I hear with what I see, there's a disconnect. And one can't use software that one only hears about. Rick On 8/31/07, Bob Rowe [EMAIL PROTECTED] wrote: According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT-Friday Humor - Abbott and Costello
You may have seen this You have to be old enough to remember Abbott and Costello, and too old to REALLY understand computers, to fully appreciate this. For those of us who sometimes get flustered by our computers, please read on... If Bud Abbott and Lou Costello were alive today, their infamous sketch, Who's on First? might have turned out something like this: ABBOTT: Super Duper computer store. Can I help you? COSTELLO: Thanks I'm setting up an office in my den and I'm thinking about buying a computer. ABBOTT: Mac? COSTELLO: No, the name's Lou. ABBOTT: Your computer? COSTELLO: I don't own a computer. I want to buy one. ABBOTT: Mac? COSTELLO: I told you, my name's Lou. ABBOTT: What about Windows? COSTELLO: Why? Will it get stuffy in here? ABBOTT: Do you want a computer with Windows? COSTELLO: I don't know. What will I see when I look at the windows? ABBOTT: Wallpaper. COSTELLO: Never mind the windows. I need a computer and software. ABBOTT: Software for Windows? COSTELLO: No. On the computer! I need something I can use to write proposals, track expenses and run my business . What do you have? ABBOTT: Office. COSTELLO: Yeah, for my office. Can you recommend anything? ABBOTT: I just did. COSTELLO: You just did what? ABBOTT: Recommend something. COSTELLO: You recommended something? ABBOTT: Yes. COSTELLO: For my office? ABBOTT: Yes. COSTELLO: OK, what did you recommend for my office? ABBOTT: Office. COSTELLO: Yes, for my office! ABBOTT: I recommend Office with Windows. COSTELLO: I already have an office with windows! OK, let's just say I'm sitting at my computer and I want to type a proposal. What do I need? ABBOTT: Word. COSTELLO: What word? ABBOTT: Word in Office. COSTELLO: The only word in office is office. ABBOTT: The Word in Office for Windows. COSTELLO: Which word in office for windows? ABBOTT: The Word you get when you click the blue W. COSTELLO: I'm going to click your blue w if you don't start with some straight answers. What about financial bookkeeping? You have anything I can track my money with? ABBOT T: Money. COSTELLO: That's right. What do you have? ABBOTT: Money. COSTELLO: I need money to track my money? ABBOTT: It comes bundled with your computer. COSTELLO: What's bundled with my computer? ABBOTT: Money. COSTELLO: Money comes with my computer? ABBOTT: Yes. No extra charge. COSTELLO: I get a bundle of money with my computer? How much? ABBOTT: One copy. COSTELLO: Isn't it illegal to copy money? ABBOTT: Microsoft gave us a license to copy Money. COSTELLO: They can give you a license to copy money? ABBOTT: Why not? THEY OWN IT! A few days later. ABBOTT: Super Duper computer store. Can I help you? COSTELLO: How do I turn my computer off? ABBOTT: Click on START. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Friday Humor...Maybe More Cool than Funny
Forgive me...this isn't exactly funny, but I think it's cool, and I know there are a lot of ex-military types on the list who might appreciate it: www.ladylibertyvictory.com/imagejpg.html Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Friday Humor...Maybe More Cool than Funny
HOOAH! Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## Viginti Tres From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 10:06 To: arslist@ARSLIST.ORG Subject: OT: Friday Humor...Maybe More Cool than Funny ** Forgive me...this isn't exactly funny, but I think it's cool, and I know there are a lot of ex-military types on the list who might appreciate it: www.ladylibertyvictory.com/imagejpg.html Norm __20060125___This posting was submitted with HTML in it___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Friday Humor...Maybe More Cool than Funny
Guess wether it's cool or not depends on your politics ... For sure, that's the way 90% of the world views the US right now, for better or worse. -A On Aug 31, 2007, at 10:06 AM, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: ** Forgive me…this isn’t exactly funny, but I think it’s cool, and I know there are a lot of ex-military types on the list who might appreciate it: www.ladylibertyvictory.com/imagejpg.html Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Return/Table or Level Dbl-Clk not firing if field has two or more rows SOLVED
I just now thot of something. You don't want active links firing on Enter if your field has more than one row, because you might be putting a carriage return into the text. Very clever designing! Is it in the documentation? I don't see it in the manual, but I might not be looking in the right place. Dwayne Martin Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ---BeginMessage--- Greetings, We have lots of active links that fire on a Return when the cursor is in a field. But now we suddenly have one that doesn't work. It doesn't even appear in the log. In the Display tab it is set to 4 rows. If I change that to 1 it works. But for anything more than 1 row it doesn't. Is this a bug, or is it as designed, or is it just me? (ARS 7.03 p2, Linux server, Oracle 10.2 db) Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ---End Message---
Re: Can CMDB 2.0 work ITSM 6.0
I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. Without getting into too many details, it is not off the radar and is still being worked on with the goal of making it publicly available to all BMC customers. For customers in immediate need, you can contact your BMC sales representative, partner or contact BMC support - they can make the the white paper and utility available on a case-by-case basis. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, August 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Can CMDB 2.0 work ITSM 6.0 ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITIL Training Classes in Denver (Foundation, Practitioner, Service Managers)
From: Bill Mell Sent: Thursday, August 30, 2007 3:34 PM To: Bill Mell Subject: ITIL Training Classes in Denver (Foundation, Practitioner, Service Managers) All, We have scheduled the following ITIL training classes in Denver this Fall. Please let me know if you (or anyone within your organization) have an interest in attending. ITIL Classes: ITIL(r) Foundation (includes Airport Simulation) * Description: o ITIL(r) Foundation Training introduces the concept of IT Service Management (ITSM) and a framework for identifying and interrelating the various processes involved to deliver, measure and improve IT services to the user communities. * Pricing: oPrice per Student : Call for pricing oDuration: 3 days * Dates: oOctober 10, 2007 - October 12, 2007 ITIL(r) Practitioner - Support and Restore * Description: o This ITIL(r) practitioner training focuses on the ITIL(r) processes-Incident Management, Problem Management and Service Desk functions. The aim of this training is to show you how to optimize the quality of service by applying the ITIL(r) best practices. You will be able to more effectively respond to incidents and problems as well as proactively prevent their occurrence. This includes being able to organize an effective Service Desk along with related Incident and Problem Management processes. * Pricing: oPrice per Student: Call for pricing oDuration: 5 days * Dates: oNovember 12, 2007 - November 16, 2007 ITIL(r) Practitioner - Release and Control Management * Description: o This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. * Pricing: oPrice per Student: Call for pricing oDuration: 5 days * Dates: oNovember 12, 2007 - November 16, 2007 ITIL(r) Service Managers Course * Description: o This course leads to ITIL(r) Service Managers certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting. * Pricing: oPrice per Student: Call for pricing oDuration: 14 days * Dates: oThe session beginning October 1, 2007 will run as follows: Service Manager Week 1 - October 1-5, 2007 Service Manager Week 2 - November 5-9, 2007 Exam Prep - December 3-4, 2007 Exam - December 6-7, 2007 Training Location: Rapid Technologies/AmeriTeach 7800 East Dorado Place, Suite 150 Greenwood Village, CO 80111 Regards, Bill Bill Mell Director of Sales Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT-Friday Humor - Abbott and Costello
I'm defiantly not old enough to remedy Abbott and Costello, but I've heard of the famous sketch and after reading this I went over to youtube to watch the actual sketch. Truly some funny stuff. Thanks Claire. On 8/31/07, Sanford, Claire [EMAIL PROTECTED] wrote: ** You may have seen this You have to be old enough to remember Abbott and Costello, and too old to REALLY understand computers, to fully appreciate this. For those of us who sometimes get flustered by our computers, please read on... If Bud Abbott and Lou Costello were alive today, their infamous sketch, Who's on First? might have turned out something like this: ABBOTT: Super Duper computer store. Can I help you? COSTELLO: Thanks I'm setting up an office in my den and I'm thinking about buying a computer. ABBOTT: Mac? COSTELLO: No, the name's Lou. ABBOTT: Your computer? COSTELLO: I don't own a computer. I want to buy one. ABBOTT: Mac? COSTELLO: I told you, my name's Lou. ABBOTT: What about Windows? COSTELLO: Why? Will it get stuffy in here? ABBOTT: Do you want a computer with Windows? COSTELLO: I don't know. What will I see when I look at the windows? ABBOTT: Wallpaper. COSTELLO: Never mind the windows. I need a computer and software. ABBOTT: Software for Windows? COSTELLO: No. On the computer! I need something I can use to write proposals, track expenses and run my business . What do you have? ABBOTT: Office. COSTELLO: Yeah, for my office. Can you recommend anything? ABBOTT: I just did. COSTELLO: You just did what? ABBOTT: Recommend something. COSTELLO: You recommended something? ABBOTT: Yes. COSTELLO: For my office? ABBOTT: Yes. COSTELLO: OK, what did you recommend for my office? ABBOTT: Office. COSTELLO: Yes, for my office! ABBOTT: I recommend Office with Windows. COSTELLO: I already have an office with windows! OK, let's just say I'm sitting at my computer and I want to type a proposal. What do I need? ABBOTT: Word. COSTELLO: What word? ABBOTT: Word in Office. COSTELLO: The only word in office is office. ABBOTT: The Word in Office for Windows. COSTELLO: Which word in office for windows? ABBOTT: The Word you get when you click the blue W. COSTELLO: I'm going to click your blue w if you don't start with some straight answers. What about financial bookkeeping? You have anything I can track my money with? ABBOT T: Money. COSTELLO: That's right. What do you have? ABBOTT: Money. COSTELLO: I need money to track my money? ABBOTT: It comes bundled with your computer. COSTELLO: What's bundled with my computer? ABBOTT: Money. COSTELLO: Money comes with my computer? ABBOTT: Yes. No extra charge. COSTELLO: I get a bundle of money with my computer? How much? ABBOTT: One copy. COSTELLO: Isn't it illegal to copy money? ABBOTT: Microsoft gave us a license to copy Money. COSTELLO: They can give you a license to copy money? ABBOTT: Why not? THEY OWN IT! A few days later. ABBOTT: Super Duper computer store. Can I help you? COSTELLO: How do I turn my computer off? ABBOTT: Click on START. __20060125___This posting was submitted with HTML in it___ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Friday Humor...Maybe More Cool than Funny
It isn't necessarily politics. General Smedley Butler indicated it's more a matter of paying attention to what's really going on... http://en.wikipedia.org/wiki/Smedly_butler --Tim --- Andrew Hicox [EMAIL PROTECTED] wrote: Guess wether it's cool or not depends on your politics ... For sure, that's the way 90% of the world views the US right now, for better or worse. -A On Aug 31, 2007, at 10:06 AM, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: ** Forgive me this isnt exactly funny, but I think its cool, and I know there are a lot of ex-military types on the list who might appreciate it: www.ladylibertyvictory.com/imagejpg.html Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT-Friday Humor - Abbott and Costello
Bah, I've been working on Remedy too much... that should be remember. lol On 8/31/07, Robert Halstead [EMAIL PROTECTED] wrote: I'm defiantly not old enough to remedy Abbott and Costello, but I've heard of the famous sketch and after reading this I went over to youtube to watch the actual sketch. Truly some funny stuff. Thanks Claire. On 8/31/07, Sanford, Claire [EMAIL PROTECTED] wrote: ** You may have seen this You have to be old enough to remember Abbott and Costello, and too old to REALLY understand computers, to fully appreciate this. For those of us who sometimes get flustered by our computers, please read on... If Bud Abbott and Lou Costello were alive today, their infamous sketch, Who's on First? might have turned out something like this: ABBOTT: Super Duper computer store. Can I help you? COSTELLO: Thanks I'm setting up an office in my den and I'm thinking about buying a computer. ABBOTT: Mac? COSTELLO: No, the name's Lou. ABBOTT: Your computer? COSTELLO: I don't own a computer. I want to buy one. ABBOTT: Mac? COSTELLO: I told you, my name's Lou. ABBOTT: What about Windows? COSTELLO: Why? Will it get stuffy in here? ABBOTT: Do you want a computer with Windows? COSTELLO: I don't know. What will I see when I look at the windows? ABBOTT: Wallpaper. COSTELLO: Never mind the windows. I need a computer and software. ABBOTT: Software for Windows? COSTELLO: No. On the computer! I need something I can use to write proposals, track expenses and run my business . What do you have? ABBOTT: Office. COSTELLO: Yeah, for my office. Can you recommend anything? ABBOTT: I just did. COSTELLO: You just did what? ABBOTT: Recommend something. COSTELLO: You recommended something? ABBOTT: Yes. COSTELLO: For my office? ABBOTT: Yes. COSTELLO: OK, what did you recommend for my office? ABBOTT: Office. COSTELLO: Yes, for my office! ABBOTT: I recommend Office with Windows. COSTELLO: I already have an office with windows! OK, let's just say I'm sitting at my computer and I want to type a proposal. What do I need? ABBOTT: Word. COSTELLO: What word? ABBOTT: Word in Office. COSTELLO: The only word in office is office. ABBOTT: The Word in Office for Windows. COSTELLO: Which word in office for windows? ABBOTT: The Word you get when you click the blue W. COSTELLO: I'm going to click your blue w if you don't start with some straight answers. What about financial bookkeeping? You have anything I can track my money with? ABBOT T: Money. COSTELLO: That's right. What do you have? ABBOTT: Money. COSTELLO: I need money to track my money? ABBOTT: It comes bundled with your computer. COSTELLO: What's bundled with my computer? ABBOTT: Money. COSTELLO: Money comes with my computer? ABBOTT: Yes. No extra charge. COSTELLO: I get a bundle of money with my computer? How much? ABBOTT: One copy. COSTELLO: Isn't it illegal to copy money? ABBOTT: Microsoft gave us a license to copy Money. COSTELLO: They can give you a license to copy money? ABBOTT: Why not? THEY OWN IT! A few days later. ABBOTT: Super Duper computer store. Can I help you? COSTELLO: How do I turn my computer off? ABBOTT: Click on START. __20060125___This posting was submitted with HTML in it___ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Friday Humor...Maybe More Cool than Funny
Tim, I take that to mean that we should be aware of what political family's patriarch was a particpant in the coup that Butler exposed, per the wikipedia article. Everyone else, if you don't know who that person was then you only get one guess as to what his last name was. Wealthy Pro-Nazis during that time continued their activities during and after congresional investigation, which should give everyone all the hint they would need. To me, the graphic is particularly offensive as it replaces the Statue of Liberty's torch (a symbol of enlightenment) with a blazing machine gun (pretty much the opposite of enlightenment). How anyone in this day and age could fail to see the irony of a gun-totin' tablet-of-justice carryin' Statue of Liberty and how that image plays to the view of America held by today's world boggles my mind. Norm, I'm 100% for a strong military, and I respect you as a person and as someone who knows pretty much everything there is to know about Remedy. But off-topic or not, that graphic should not have been posted to this forum. Drew Tulsa, OK On Fri, 31 Aug 2007, Tim Widowfield wrote: It isn't necessarily politics. General Smedley Butler indicated it's more a matter of paying attention to what's really going on... http://en.wikipedia.org/wiki/Smedly_butler --Tim --- Andrew Hicox [EMAIL PROTECTED] wrote: Guess wether it's cool or not depends on your politics ... For sure, that's the way 90% of the world views the US right now, for better or worse. -A On Aug 31, 2007, at 10:06 AM, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: ** Forgive me this isnt exactly funny, but I think its cool, and I know there are a lot of ex-military types on the list who might appreciate it: www.ladylibertyvictory.com/imagejpg.html Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Missing Modify Key, unable to execute Instructions.
Hello List, I am trying to modify a record with an e-mail template and am getting the error: Missing Modify Key, unable to execute Instructions. I have included the key in the template. Please advise. Schema: Form Modify Key: Ax3Ruk Action: Modify Format: Short Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Reports
Good afternoon list! It has been some time since I did reporting out of Remedy using the User tool. I could use a little help. I messed with it a bit today and have been unable to get the report I want. I'm wondering if it is possible to do straight out of the Remedy User tool. I want to generate a report that lists the number of calls we have received from each department (every case has a populated department field). I have also created a drop down menu that has a default of .25 but can go as high as 40. I want the report to sum the value of this field by department. For example: College of Allied Health 432 cases Sum of field = 46 College of Engineering 521 cases Sum of field = 121 And so forth and so on. So far, I can only get the report to list one case after the other with department listed over and over, the drop down value listed over and over . . . I cannot get it to group the department field and work on the relevant associated data for cases with that department designation. I'm sorry if this makes no sense. Thanks in advance for any help you could provide. Brad Terhune ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Reports
Have you tried playing with this: Click on the SORT tab and group on your Department field. Then go to the Statistics field, do a total a COUNT, and set the COMPUTE ON to your Department field. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Friday, August 31, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Remedy Reports Good afternoon list! It has been some time since I did reporting out of Remedy using the User tool. I could use a little help. I messed with it a bit today and have been unable to get the report I want. I'm wondering if it is possible to do straight out of the Remedy User tool. I want to generate a report that lists the number of calls we have received from each department (every case has a populated department field). I have also created a drop down menu that has a default of .25 but can go as high as 40. I want the report to sum the value of this field by department. For example: College of Allied Health 432 cases Sum of field = 46 College of Engineering 521 cases Sum of field = 121 And so forth and so on. So far, I can only get the report to list one case after the other with department listed over and over, the drop down value listed over and over . . . I cannot get it to group the department field and work on the relevant associated data for cases with that department designation. I'm sorry if this makes no sense. Thanks in advance for any help you could provide. Brad Terhune ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Server crashed now Invalid Object Name errors
Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Application Dispatch errors - ARERR 4454
Hi Everyone, ITSM 7.0.2 Patch 4 AR server Patch 3 SLM 7.0.3 Solaris 10 Oracle 10g I migrated a DB from Test to Prod and the I am getting the following errors in the arerror.log which are preventing SLM 7.0.3 from running. I deleted the enteries in the application Pending form in case there were references to the test server. Here is an excerpt of the arerror.log: Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CHK-CONFIG -oaraps_ae .lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigUsr1Event Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-ASSIGN -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CACHE -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server crashed now Invalid Object Name errors
If the SQL server was brought up on another server, does that new server have the same network name as the old server? Or is it named differently? If it has a different name, you should use the stored procedure to rename the SQL database...if you haven't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Server crashed now Invalid Object Name errors ** Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server crashed now Invalid Object Name errors
It has the same network name. I just had to change the db password because I never had the db password for the original dev box heh. Something else I've tried. I opened the join form that corresponds to T378 in the admin tool. Moved a field and saved it. Opened the support console in the user tool and no more error. This only works for join forms I guess though, I try and do it on a regular data form and get the error. Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. (ARERR 69). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors If the SQL server was brought up on another server, does that new server have the same network name as the old server? Or is it named differently? If it has a different name, you should use the stored procedure to rename the SQL database...if you haven't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Server crashed now Invalid Object Name errors ** Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server crashed now Invalid Object Name errors
Ensure that the DB is owned by ARAdmin...sounds like it might not be owned properly -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors It has the same network name. I just had to change the db password because I never had the db password for the original dev box heh. Something else I've tried. I opened the join form that corresponds to T378 in the admin tool. Moved a field and saved it. Opened the support console in the user tool and no more error. This only works for join forms I guess though, I try and do it on a regular data form and get the error. Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. (ARERR 69). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors If the SQL server was brought up on another server, does that new server have the same network name as the old server? Or is it named differently? If it has a different name, you should use the stored procedure to rename the SQL database...if you haven't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Server crashed now Invalid Object Name errors ** Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Friday Humor...Maybe More Cool than Funny
I am not in the mood to argue whether or not the original posting should have been posted. However, I am happy to say that this forum should NOT spend any time on US politics or political history as a result of the post. As much as those of us in the other 59 countries that receive the list might enjoy picking US foreign policy into little bits, it is the wrong forum for it. Enjoy a wonderful long weekend (in countries where that applies) and Labour/Labor Day :-) Daniel p.s. to be accurate, it was a URL that could optionally be followed not the graphic itself --- a bit snipped ... Norm, I'm 100% for a strong military, and I respect you as a person and as someone who knows pretty much everything there is to know about Remedy. But off-topic or not, that graphic should not have been posted to this forum. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Reports
Norm is on the right track... Add to that.. You do not need to list the Department field or the drop down menu field in the field list. You can instead include the $Department$ (or whatever the field Label/DB Name/Field ID is for the field in question) in the Statistics tab 'Label' value for that calculation to see the value that is being grouped on. Example: Status: $Status$ HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/31/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Have you tried playing with this: Click on the SORT tab and group on your Department field. Then go to the Statistics field, do a total a COUNT, and set the COMPUTE ON to your Department field. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Friday, August 31, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Remedy Reports Good afternoon list! It has been some time since I did reporting out of Remedy using the User tool. I could use a little help. I messed with it a bit today and have been unable to get the report I want. I'm wondering if it is possible to do straight out of the Remedy User tool. I want to generate a report that lists the number of calls we have received from each department (every case has a populated department field). I have also created a drop down menu that has a default of .25 but can go as high as 40. I want the report to sum the value of this field by department. For example: College of Allied Health 432 cases Sum of field = 46 College of Engineering 521 cases Sum of field = 121 And so forth and so on. So far, I can only get the report to list one case after the other with department listed over and over, the drop down value listed over and over . . . I cannot get it to group the department field and work on the relevant associated data for cases with that department designation. I'm sorry if this makes no sense. Thanks in advance for any help you could provide. Brad Terhune ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Friday Humor...Maybe More Cool than Funny
OK Daniel, the URL should never have been posted. Drew On Fri, 31 Aug 2007, arslist wrote: I am not in the mood to argue whether or not the original posting should have been posted. However, I am happy to say that this forum should NOT spend any time on US politics or political history as a result of the post. As much as those of us in the other 59 countries that receive the list might enjoy picking US foreign policy into little bits, it is the wrong forum for it. Enjoy a wonderful long weekend (in countries where that applies) and Labour/Labor Day :-) Daniel p.s. to be accurate, it was a URL that could optionally be followed not the graphic itself --- a bit snipped ... Norm, I'm 100% for a strong military, and I respect you as a person and as someone who knows pretty much everything there is to know about Remedy. But off-topic or not, that graphic should not have been posted to this forum. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS v7.0.1 Patch 4: New server drop is available
Hello, I wanted to inform everyone that BMC released a new drop for the server component of v7.0.1 patch 4. Don't kill the messenger. J Have a great holiday weekend! Thanks, Bryan Waters This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.1 available today?
Should be up on EPD sometime after 5pm Pacific Time today. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sebastiaan De Man Sent: Friday, August 31, 2007 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? ** So am I, last I heard it was 31 August. I guess it's still early in California. 2007/8/31, Moore, Chris [EMAIL PROTECTED]: ** Has anyone heard if 7.1 will be out today for sure? Right now I'm still seeing 7.0.1 on the product download page. Chris Moore __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.1 available today?
David, Thank you for keeping us informed. I hope that EPD can keep up with the demand. :) I guess this will be a good stress test for it. ( And I hope that is not Friday humor too. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/31/07, Easter, David [EMAIL PROTECTED] wrote: ** Should be up on EPD sometime after 5pm Pacific Time today. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sebastiaan De Man Sent: Friday, August 31, 2007 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? ** So am I, last I heard it was 31 August. I guess it's still early in California. 2007/8/31, Moore, Chris [EMAIL PROTECTED]: ** Has anyone heard if 7.1 will be out today for sure? Right now I'm still seeing 7.0.1 on the product download page. Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
!Resent! Application Dispatch errors - ARERR 4454
-- Forwarded message -- From: Emad Zaky [EMAIL PROTECTED] Date: Aug 31, 2007 12:57 PM Subject: Application Dispatch errors - ARERR 4454 To: arslist arslist@arslist.org Hi Everyone, ITSM 7.0.2 Patch 4 AR server Patch 3 SLM 7.0.3 Solaris 10 Oracle 10g I migrated a DB from Test to Prod and the I am getting the following errors in the arerror.log which are preventing SLM 7.0.3 from running. I deleted the enteries in the application Pending form in case there were references to the test server. Here is an excerpt of the arerror.log: Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CHK-CONFIG -oaraps_ae .lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigUsr1Event Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-ASSIGN -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CACHE -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server crashed now Invalid Object Name errors
I had our DBA check the ownership of the DB and he said it is owned by ARAdmin. I don't have access to it so I can't verify it's right heh. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, August 31, 2007 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors Ensure that the DB is owned by ARAdmin...sounds like it might not be owned properly -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors It has the same network name. I just had to change the db password because I never had the db password for the original dev box heh. Something else I've tried. I opened the join form that corresponds to T378 in the admin tool. Moved a field and saved it. Opened the support console in the user tool and no more error. This only works for join forms I guess though, I try and do it on a regular data form and get the error. Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. (ARERR 69). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors If the SQL server was brought up on another server, does that new server have the same network name as the old server? Or is it named differently? If it has a different name, you should use the stored procedure to rename the SQL database...if you haven't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Server crashed now Invalid Object Name errors ** Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS v7.0.1 Patch 4: New server drop is available
I don't see it on the patch page - it still shows the one from 8/21, which is the same date as the other executables in that patch. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Friday, August 31, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: ARS v7.0.1 Patch 4: New server drop is available ** Hello, I wanted to inform everyone that BMC released a new drop for the server component of v7.0.1 patch 4. Don't kill the messenger. J Have a great holiday weekend! Thanks, Bryan Waters http://www.turingsmi.com/local/images/userworld2007.jpg Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS v7.0.1 Patch 4: New server drop is available
Look at the timestamps on the files. Not the timestamps on the directories. Thanks, Bryan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, August 31, 2007 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: ARS v7.0.1 Patch 4: New server drop is available ** I don't see it on the patch page - it still shows the one from 8/21, which is the same date as the other executables in that patch. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Friday, August 31, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: ARS v7.0.1 Patch 4: New server drop is available ** Hello, I wanted to inform everyone that BMC released a new drop for the server component of v7.0.1 patch 4. Don't kill the messenger. J Have a great holiday weekend! Thanks, Bryan Waters http://www.turingsmi.com/local/images/userworld2007.jpg Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.png
Re: Server crashed now Invalid Object Name errors
Just a thought - have you checked to see if all of the metatables are as they should be? Start with arschema. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors I had our DBA check the ownership of the DB and he said it is owned by ARAdmin. I don't have access to it so I can't verify it's right heh. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, August 31, 2007 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors Ensure that the DB is owned by ARAdmin...sounds like it might not be owned properly -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors It has the same network name. I just had to change the db password because I never had the db password for the original dev box heh. Something else I've tried. I opened the join form that corresponds to T378 in the admin tool. Moved a field and saved it. Opened the support console in the user tool and no more error. This only works for join forms I guess though, I try and do it on a regular data form and get the error. Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. (ARERR 69). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors If the SQL server was brought up on another server, does that new server have the same network name as the old server? Or is it named differently? If it has a different name, you should use the stored procedure to rename the SQL database...if you haven't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Server crashed now Invalid Object Name errors ** Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS v7.0.1 Patch 4: New server drop is available
There was a correction in the server package to address an issue that negatively affected SLM. In a nutshell, it used to be that AR System returned 0 when an invalid Field ID was requested. The 8/21 patch 004 removed that behavior so that nothing was returned when an invalid Field ID was requested. However, SLM had been taking advantage of this behavior and so when it was removed, SLM failed to operate properly. The 8/31 patch 004 re-introduced the historical behavior. So it's now back to the way it was prior to patch 004. No other code changes were introduced in the refresh, to the best of my knowledge. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Friday, August 31, 2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS v7.0.1 Patch 4: New server drop is available ** Look at the timestamps on the files. Not the timestamps on the directories. Thanks, Bryan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, August 31, 2007 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: ARS v7.0.1 Patch 4: New server drop is available ** I don't see it on the patch page - it still shows the one from 8/21, which is the same date as the other executables in that patch. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Friday, August 31, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: ARS v7.0.1 Patch 4: New server drop is available ** Hello, I wanted to inform everyone that BMC released a new drop for the server component of v7.0.1 patch 4. Don't kill the messenger. J Have a great holiday weekend! Thanks, Bryan Waters http://www.turingsmi.com/local/images/userworld2007.jpg Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.png
Re: AR server 6.3 installation problem with windows XP
The version 6.3 Server supported is Windows XP Pro. Is tnsping to oracle is successful ? Issotyo P.B.S On 8/31/07, Shellman, David [EMAIL PROTECTED] wrote: Check the compatability matrix. I don't believe that 6.3 Server is supported on XP. You would probably be better off using Win 2K3 Server or one the other MS OS server versions that are supported. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Aug 31 06:04:05 2007 Subject: Re: AR server 6.3 installation problem with windows XP hi wiswa i have network adaptor in my PC..while installing oracle i created connecting string also.how to configure that.please help me out. Bellamkonda Viswa Chaitanya wrote: Hi, Do you have some network adaptor in your PC?, Have you created any connecting string for oracle. Try configuring them if not there. Thanks, Viswa Chaitanya Bellamkonda, Project Lead, Remedy COE, HCL Comnet Ltd. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of mohamed_kavi Sent: Thursday, August 30, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: AR server 6.3 installation problem with windows XP while installing Remedy server 6.3 i am facing problem .i am using oracle as the data base server and while selecting oracle as DB in the installation my windows getting not responding. Here i am using local system as DB server .In DB settings i am not able to select any option if i click the mouse it is not responding.please help me out to solve this problem. -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-X P-tf4352076.html#a12401000 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-XP-tf4352076.html#a12423689 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Respuesta automatica de Ruben Arellano
Estare de vacaciones hasta el 01/10 cualquier requerimiento urgente puede contactar a Raidy Ferres, [EMAIL PROTECTED], en Venezuela, Saludos Este mensaje no esta siendo reenviado. I will be on vacations until October, 1 ,if you need assistance contact Raidy Ferres, [EMAIL PROTECTED], in Venezuela, Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
