SQL and IF Statements in AIE
I made a few postings about having issues using the IF and SQL statements in field mappings within AIE. Although I appeared to be using valid syntax in my class mappings, AIE would not process those statements. No errors were shown in the logs. After a bunch of emails back and forth with BMC I was able to figure out the issue and felt it was worth posting to the list. These type of statements must contain spaces between all fields\variables. A statement such as: STMT|IF $Index0$=0 THEN VALUE=1000 ELSE VALUE=5000 ENDIF will not work but the following will: STMT|IF $Index0$ = 0 THEN VALUE = 1000 ELSE VALUE = 5000 ENDIF The same with an SQL statement: sql|select column from table where column=$column$ will not work but: sql|select column from table where column = $column$ does work. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Have I misunderstood something? [Vendor forms and DataType.Attachment]
HI listers, I have this nagging problem. I just read through this plugin one of my colleagues has writtenm since it keeps inserting thousand seperators in integer values, which makes it impossible to use the value for a further lookup. eg 861002000 becomes 861.002.000 - now to the fun stuff: The field in the database is an integer. The field is regarded as a decimal in remedy. The API only formats fields of type Datatype.ATTACHMENT as %s.%s.%s and finally, my questions: 1. I thought Remedy disallowed attachemnt fields in vendor forms? 2. why is the integer interpreted as an attachment? 3. how can remedy justify allowing multiple decimal points in a decimal field? (ARS 7.5 patch 2, W2k3, MSSQL, vendor form connects to DB2 DB) I hope someone can help me spread some light on this subject. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLA's firing at same time --Please Help
Hi All, I have configured two resolution SLA's for 75% and 100% milestones for a support group.I have checked the workflow of notification engine which sends these notifications to Case Assignees/Assignee Groups.The workflow is correct as the time difference between 75% milestones notifications and 100% notifications to case assginees is showing the configured time in NTE:Notifier Log form. But,the problem is that email for these notfications for 75% and 100% are sent at the same time to support person. Please help on this. Regards, Sachin -- View this message in context: http://www.nabble.com/SLA%27s-firing-at-same-time---Please-Help-tp24951106p24951106.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SV: Have I misunderstood something? [Vendor forms and DataType.Attachment]
Hi again It turns out that it was a regional setting in windows, which was in turn formatting the number in the field with the set digit separator... with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Jonas Stumph Stevnsvig Sendt: 13. august 2009 10:00 Til: arslist@ARSLIST.ORG Emne: Have I misunderstood something? [Vendor forms and DataType.Attachment] ** HI listers, I have this nagging problem. I just read through this plugin one of my colleagues has writtenm since it keeps inserting thousand seperators in integer values, which makes it impossible to use the value for a further lookup. eg 861002000 becomes 861.002.000 - now to the fun stuff: The field in the database is an integer. The field is regarded as a decimal in remedy. The API only formats fields of type Datatype.ATTACHMENT as %s.%s.%s and finally, my questions: 1. I thought Remedy disallowed attachemnt fields in vendor forms? 2. why is the integer interpreted as an attachment? 3. how can remedy justify allowing multiple decimal points in a decimal field? (ARS 7.5 patch 2, W2k3, MSSQL, vendor form connects to DB2 DB) I hope someone can help me spread some light on this subject. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SQL and IF Statements in AIE
Thanks for the post Frank. I do quick a bit of this and have had some head scratch moments!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 13 August 2009 07:11 To: arslist@ARSLIST.ORG Subject: SQL and IF Statements in AIE I made a few postings about having issues using the IF and SQL statements in field mappings within AIE. Although I appeared to be using valid syntax in my class mappings, AIE would not process those statements. No errors were shown in the logs. After a bunch of emails back and forth with BMC I was able to figure out the issue and felt it was worth posting to the list. These type of statements must contain spaces between all fields\variables. A statement such as: STMT|IF $Index0$=0 THEN VALUE=1000 ELSE VALUE=5000 ENDIF will not work but the following will: STMT|IF $Index0$ = 0 THEN VALUE = 1000 ELSE VALUE = 5000 ENDIF The same with an SQL statement: sql|select column from table where column=$column$ will not work but: sql|select column from table where column = $column$ does work. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SOLVED: Re: Reconciliation - Identification Stage
Everything is working fine now that I have auto identified the GOLD copy. Thank you for you help. On Wed, Aug 12, 2009 at 8:15 PM, Lyle Taylortayl...@ldschurch.org wrote: I see. In that case, you'll need to pick one dataset that you will auto-identify instances in. You don't have to auto-identify all of them, if you don't want to, but then you will need to find a way to filter the ones you do want to identify that doesn't depend on the contents of another dataset, or simply auto-identify them all, if you think they all will eventually go into Gold. Once you have auto-identified items in that dataset (which will give them a recon ID other than zero), you can then identify the items in that dataset with other datasets, applying that same recon ID to the instances in the other datasets. Then you can merge them all into Gold. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Wednesday, August 12, 2009 12:52 AM To: arslist@ARSLIST.ORG Subject: Re: Reconciliation - Identification Stage I guess my issue is that I do not have a GOLD set yet. I have many different sources for data that will become the GOLD set but need to first identify and then merge them. On Tue, Aug 11, 2009 at 8:02 PM, Lyle Taylortayl...@ldschurch.org wrote: Items can only be matched between datasets where the item in the master dataset already has a reconciliation ID. So, if the ID is zero in both datasets, the items will never match. The usual process is that you will auto-identify the records (or some portion of them based on criteria that you set in a qualification group) in the master dataset, and then you will run an identification activity with the other dataset to see which items in the second dataset match the items that you have already identified in the first dataset. If neither of the datasets that you are talking about is the gold dataset (BMC.ASSET), it would be good to first run an identification activity between gold and one or both of the secondary datasets. That way, you match up any discovery items that already match gold. Then you can auto-identify items in one of the secondary datasets to identify new items that will eventually get merged into gold. Then, lastly, you can run an identification activity between the two secondary datasets to find all items that match between them, and merge the final results into gold if you want. Does that make sense? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, August 11, 2009 3:35 AM To: arslist@ARSLIST.ORG Subject: Reconciliation - Identification Stage ARS 7.1p5 SQL Server 2005 CMDB 2.1 p4 Have two datasets that were created from two different discovery sources. Each has several BMC Computer records. The reconciliation ID in both is set to 0 as neither has never been reconciled with another source. I created an identification activity to compare the two datasets matching on the Name. I set one of the datasets as the master in the activity. When I run the activity the second data set (non master) records gets assigned reconciliation IDs but the master dataset records do not. It is my understanding that the identification activity would match records in the two datasets and give them the same reconciliation id. If I then take the identification job and reverse the roles of each dataset and rerun the job the records on both sides will get reconciliation ids that match. So it looks like you can do this sort of comparison but only when one dataset already has been reconciled? Does this make sense or am I missing something. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Alternate Approval notification
Has any setup a notification to the alternate approver if the approval hasn't been attended to in 24 hours. How and where can I configure that. Thanks JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
ARIMPORTCMD Problem with accentuation
I have a problem when I try to import some data with accentuation using
arimporcmd command at the MS-DOS
Here, in Brazil, we use accentuation (^,~,´, etc) in some words, when i try
to import a csv file, in the arimport.log displays the correct data, but in
the arsql.log displays the wrong data.
Example:
Log of Import
Marcão;5/7 - 11/7/2009;SextaAusência;;;
Log of SQL:
SELECT T95.C1 FROM T95 WHERE ('MarcÃo' = T95.C536870913) ORDER BY 1 ASC
I did the test on my machine, development server and approval server.
Operation System: Windows
DB: Microsoft SQL Server 2003
ARS Server Version: 7.1.00 Patch 002
Hellyson
helly...@gmail.com
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WWRug09
I am in the process of signing up for the Rug conference this year, but am unable to get to the Hard Rock Hotel web site to book a room. Does anyone know what the room rate is? Thanks, Linda Fermi National Accelerator Laboratory blomb...@fnal.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRug09
http://www.hardrockhotel.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Linda J Blomberg Sent: Thursday, August 13, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: WWRug09 I am in the process of signing up for the Rug conference this year, but am unable to get to the Hard Rock Hotel web site to book a room. Does anyone know what the room rate is? Thanks, Linda Fermi National Accelerator Laboratory blomb...@fnal.gov _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 1651 Incorrect Format In The Definition File
I get that sometimes. I find a restart of arserver usually fixes the issue. I have not had the time to troubleshoot or work with support. ARS 7.1p2 Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: manoj jain manoj.jain4...@gmail.com To: arslist@ARSLIST.ORG Date: 08/12/2009 12:40 AM Subject: ARERR 1651 Incorrect Format In The Definition File Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Remedians, I got one error message Incorrect Format In The Definition File. What could be the reason solution of this. Please guide me. Thanks Regards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Keeping track of Open forms.
hmmmYou could try using a global field...every time that form is opened, incrementevery time one is closed, decrement, and send some sort of warning when the window count gets above a threshold? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Thursday, August 13, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Keeping track of Open forms. ** Hello Listers, ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don't open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on After Submit but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRug09
you should be able to get to it via www.wwrug.com and the accomodations link. However if you have pop ups block perhaps it blocked the new window from opening? Here is the URL https://resweb.passkey.com/Resweb.do?mode=welcome_ei_new https://resweb.passkey.com/Resweb.do?mode=welcome_ei_neweventID=1406279 eventID=1406279 If you go straight to the hotel you won't get the $79.00/night (plus taxes etc) I negotiated. Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: August 13, 2009 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: WWRug09 ** http://www.hardrockhotel.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Linda J Blomberg Sent: Thursday, August 13, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: WWRug09 I am in the process of signing up for the Rug conference this year, but am unable to get to the Hard Rock Hotel web site to book a room. Does anyone know what the room rate is? Thanks, Linda Fermi National Accelerator Laboratory blomb...@fnal.gov _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Keeping track of Open forms.
Would it be at all possible to create a single front end form and/or console that would push/pull from the correct Help Desk form based on some field selections? Do you have Mid-Tier? Another idea would be to create a DO form with a large view field and then you could load the URL to the correct Help Desk form in the view field based on some field(s) on the DO form. Jason On Thu, Aug 13, 2009 at 9:24 AM, Reiser, John J john.j.rei...@lmco.comwrote: ** Hello Listers, ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don’t open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on “After Submit” but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Keeping track of Open forms.
Could that be an Event active link type of workflow? Maybe sent an Event value After Submit and then Close the window with Event Done when I open a new Window? I'll have to look into this. Thanks for the spark. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, August 13, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping track of Open forms. hmmmYou could try using a global field...every time that form is opened, incrementevery time one is closed, decrement, and send some sort of warning when the window count gets above a threshold? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Thursday, August 13, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Keeping track of Open forms. ** Hello Listers, ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don't open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on After Submit but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: ARIMPORTCMD Problem with accentuation
it looks like your csv file is UTF-8 encoded. But arimportcmd is expecting a
file encoded in your native codepage. (CP1252)
Try to open the file in notepad and in the Save As Dialog choose ANSI
encoding and save the file.
HTH
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Hellyson
Gesendet: Donnerstag, 13. August 2009 17:06
An: arslist@ARSLIST.ORG
Betreff: ARIMPORTCMD Problem with accentuation
** I have a problem when I try to import some data with accentuation using
arimporcmd command at the MS-DOS
Here, in Brazil, we use accentuation (^,~,´, etc) in some words, when i try to
import a csv file, in the arimport.log displays the correct data, but in the
arsql.log displays the wrong data.
Example:
Log of Import
Marcão;5/7 - 11/7/2009;SextaAusência;;;
Log of SQL:
SELECT T95.C1 FROM T95 WHERE ('MarcÃo' = T95.C536870913) ORDER BY 1 ASC
I did the test on my machine, development server and approval server.
Operation System: Windows
DB: Microsoft SQL Server 2003
ARS Server Version: 7.1.00 Patch 002
Hellyson
helly...@gmail.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Keeping track of Open forms.
I thought about that but the customized forms are so different that a unified input process is not applicable, though we would like to work towards that type of solution. I'm not crazy about working a Midtier app through a view field in the WUT. Seems like the long way around to accomplish what should be simple. Hey BMC, Why can't the Target Location in an open window action work for the WUT as it does for Midtier? Current only opens the form in the same window if you use a browser. New works for Wut and the browser. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 13, 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping track of Open forms. ** Would it be at all possible to create a single front end form and/or console that would push/pull from the correct Help Desk form based on some field selections? Do you have Mid-Tier? Another idea would be to create a DO form with a large view field and then you could load the URL to the correct Help Desk form in the view field based on some field(s) on the DO form. Jason On Thu, Aug 13, 2009 at 9:24 AM, Reiser, John J john.j.rei...@lmco.com wrote: ** Hello Listers, ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don't open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on After Submit but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Keeping track of Open forms.
I think that would only work if you had another window open to send the event to...which you may have...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Thursday, August 13, 2009 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Keeping track of Open forms. ** Could that be an Event active link type of workflow? Maybe sent an Event value After Submit and then Close the window with Event Done when I open a new Window? I'll have to look into this. Thanks for the spark. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, August 13, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping track of Open forms. hmmmYou could try using a global field...every time that form is opened, incrementevery time one is closed, decrement, and send some sort of warning when the window count gets above a threshold? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Thursday, August 13, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Keeping track of Open forms. ** Hello Listers, ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don't open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on After Submit but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Authentication Error ARERR 9388
Hello All, I tried all the steps , changed the application service password and mid tier password to same one. Didn't work out. I mentioned Authentication Server as AR System Server password. Also the other servers namely Ar system Server , Preference Server, Data Visualization Server and Homepage Server , I mentioned AR System Server for all these. Don't know why I am unable to make the Mid tier work ? Must be doing something wrong. Will dig in more and update in here. Any other sugestions are welcome. Thank you , Raj On Aug 12, 11:10 pm, Rosemary rjing...@gmail.com wrote: I've noticed after installing mid-tier 7.1 that it doesn't automatically specify the Authentication Server on the General Settings tab in the Mid Tier Configuration webpage. You haven't mentioned that in your original post, so you might want to double-check. Regards, Rosemary On Thu, Aug 13, 2009 at 1:03 PM, Raj ravi6...@gmail.com wrote: Thank you Joe for your reply. I am using IIS(6.0) with TOMCAT(5.5). I used the user name Demo but now DEMO, Sorry for typing mistake earlier during posting. Also without using port number 8080 , i am getting the login page. Previously I used to usehttp://midtierserver name : 8080/arsys but with that i am getting page cannot be displayed page. so I removed the 8080 and i was able to get mid tier login page. Also i changed password to a common one. But I will cross check what you mentioned: If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid- Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. but I am pretty sure i changed the ar midtier appln password , and it is same in the ar.conf file. I will check tomorrow and update in here. Thank you for your reply. Really appreciate it. On Aug 12, 7:41 pm, Joe DeSouza joe_rem...@yahoo.com wrote: Raj, First of all it would be nice to know what web server you are using. If you are using IIS, then http://mid-tier-server-name/arsys would be enough.. If you are using any other server other than IIS, the default port is not 80 which is assumed by the http protocol. For eg, it is 8080 for Tomcat, 8090 for Websphere so in those two cases your URL would turn out to be http://mid-tier-server-name:8080/arsys or http://mid-tier-server-name:8090/arsys respectively if the default ports were used for these web servers. If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid-Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. Lastly, if you are using that default admin user to login, then I thought you should know that the user names and passwords in Remedy are case sensitive irrespective to whether the database is case sensitive or not.. So it will not be DEMO but Demo unless you have modified the login name in the User form to be DEMO instead of Demo.. Cheers Joe From: Raj ravi6...@gmail.com To: arsl...@arslist.org Sent: Wednesday, August 12, 2009 7:44:16 PM Subject: Mid Tier Authentication Error ARERR 9388 Hello All, After the fresh installation of mid tier, I addedhttp://midtierserver name/arsys in default webpath under advanced tab in server information form through user tool and also added ar system server name under all the options available in mid tier configuration tool ie. Ar system Server , Preference Server, Data Visualization Server and Homepage Server. Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to login through DEMO. Please advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Authentication Error ARERR 9388
Sorry typing error Typo : I mentioned Authentication Server as AR System Server password. I mentioned Authentication Server name as AR System Server name. On Aug 13, 11:55 am, Raj ravi6...@gmail.com wrote: Hello All, I tried all the steps , changed the application service password and mid tier password to same one. Didn't work out. I mentioned Authentication Server as AR System Server password. Also the other servers namely Ar system Server , Preference Server, Data Visualization Server and Homepage Server , I mentioned AR System Server for all these. Don't know why I am unable to make the Mid tier work ? Must be doing something wrong. Will dig in more and update in here. Any other sugestions are welcome. Thank you , Raj On Aug 12, 11:10 pm, Rosemary rjing...@gmail.com wrote: I've noticed after installing mid-tier 7.1 that it doesn't automatically specify the Authentication Server on the General Settings tab in the Mid Tier Configuration webpage. You haven't mentioned that in your original post, so you might want to double-check. Regards, Rosemary On Thu, Aug 13, 2009 at 1:03 PM, Raj ravi6...@gmail.com wrote: Thank you Joe for your reply. I am using IIS(6.0) with TOMCAT(5.5). I used the user name Demo but now DEMO, Sorry for typing mistake earlier during posting. Also without using port number 8080 , i am getting the login page. Previously I used to usehttp://midtierservername : 8080/arsys but with that i am getting page cannot be displayed page. so I removed the 8080 and i was able to get mid tier login page. Also i changed password to a common one. But I will cross check what you mentioned: If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid- Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. but I am pretty sure i changed the ar midtier appln password , and it is same in the ar.conf file. I will check tomorrow and update in here. Thank you for your reply. Really appreciate it. On Aug 12, 7:41 pm, Joe DeSouza joe_rem...@yahoo.com wrote: Raj, First of all it would be nice to know what web server you are using. If you are using IIS, then http://mid-tier-server-name/arsys would be enough.. If you are using any other server other than IIS, the default port is not 80 which is assumed by the http protocol. For eg, it is 8080 for Tomcat, 8090 for Websphere so in those two cases your URL would turn out to be http://mid-tier-server-name:8080/arsys or http://mid-tier-server-name:8090/arsys respectively if the default ports were used for these web servers. If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid-Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. Lastly, if you are using that default admin user to login, then I thought you should know that the user names and passwords in Remedy are case sensitive irrespective to whether the database is case sensitive or not.. So it will not be DEMO but Demo unless you have modified the login name in the User form to be DEMO instead of Demo.. Cheers Joe From: Raj ravi6...@gmail.com To: arsl...@arslist.org Sent: Wednesday, August 12, 2009 7:44:16 PM Subject: Mid Tier Authentication Error ARERR 9388 Hello All, After the fresh installation of mid tier, I addedhttp://midtierserver name/arsys in default webpath under advanced tab in server information form through user tool and also added ar system server name under all the options available in mid tier configuration tool ie. Ar system Server , Preference Server, Data Visualization Server and Homepage Server. Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to login through DEMO. Please advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Re: Keeping track of Open forms.
John, From your message, I am guessing that what you are trying to accomplish is the following (note that I have simplified the situation to 2 forms just to get the concept across and then you can expand it to 3 or 5 or 50 as you need). You have 2 different forms. One for logging groceries and one for handling automotive maintenance scheduling. You have customers that call in and they may ask about either groceries or about auto maintenance. What you want is for your staff to have 0, 1, or 2 windows open (there may be others but of the windows related to this topic). They may have no window for either open. Or, they may have a grocery window open but no auto maintenance (or vice versa) or they may have both open. When, a new call comes in, what you want to happen is for the system to determine whether it is a grocery or auto maintenance issue and if it is grocery, if there is no grocery window open, open one and open the ticket in that window. If however there is already a grocery window open, then open the new ticket within the existing grocery window and don't open a new window. (we will ignore the case of whether you are working a grocery ticket in the grocery window when the new call comes in so that the new call will overlay the existing window.) (we will also ignore the issue of the fact that you are not opening a NEW window in that window but are really resetting a window to the new value -- UNLESS what you do is to close the existing window of that type and open a new one in the correct mode or what you are doing is having a submit window of each type and you just fill it in and hit submit and the new one just prepares for a new submit and initializes the data to be ready for the next submit) Anyway, a technique to accomplish what this is talking about is the following: 1) For each type of window that you want to have one uniquely opened, create a global variable. 2) Whenever a window of that type is opened, assign $WINDOWID$ (or whatever the keyword that is the window identifier) to this global variable. This field will be cleared (set to $NULL$) On Close of this window. Now, you have a global variable that is available to anyone who wants that holds the handle of the widow so you can refer to that window. 3) Create a form that has EVERY global from EVERY window type on it that you will use as your landing pad from the outside. It will also have fields that are the ones that are to be passed from the outside. Define a format for serializing the data passed in to every type of window or define gobals to hold data or some way to get data passed between windows. 4) When a new call comes in and you determine the type of either groceries or auto maintenance, gather the data that is appropriate (if any) for that type and then call AR to open the form you created in #3 passing data and the type of the call. 5) The form will have workflow the runs on Loaded (because the data you are passing in needs to arrive) that will then take the type of window, check the appropriate global field. If it is NULL, there is no window of that type open and you can use an Open Window action to open it and pass the data. If it is NOT NULL, you have the window ID of the window that is open and you can send a signal to that window either passing the data you want passed or having it put into globals so that the window can pick it up from them (using them as registers). Each of the types of forms -- groceries and auto maintenance in this case -- would have active links firing on event that would prepare the screen, parse data from the data passed or get from the global registers into the appropriate fields and you are good to go. You have just accomplished either opening a window if not available or sending data to the existing window if it is available. 6) You have workflow at execution order 999 on the form in #3 that does a Close Window action so that the window for #3 never really actually opens. 7) Obviously, you just add more globals and more directions to pass the data if you later add on pool reservations and lunch ordering and 10 other divergent forms. Hopefully, this gives you a picture of a possibility if you wanted to pursue it for the type of situation you are encountering (assuming I interpreted your situation and what you want to accomplish correctly). Anyway, this is an example of how to achieve the type of interaction like this. I hope this is an interesting discussion of ways to use the features of the system at least and maybe gives some ideas. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Thursday, August 13, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Keeping track of Open forms. ** I thought about that but the customized forms
Re: Alternate Approval notification
Thanks Bryan The alternate gets the email now after a certain amount of time. But is there a way to change the approval to show in the Alternates Approval Central queue. Or does the alternate still have to go in and Act as alternate. Is that how it is designed. Thanks Again JK Bryan Waters bryancwat...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/13/2009 11:40 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Alternate Approval notification ** Hello John, Open the approval process definition screen, use the Signature Escalations tab to setup a ?friendly? reminder. Also, make sure to create the following 2 notifications for your approval process. Thanks, Bryan Waters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Thursday, August 13, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Alternate Approval notification Has any setup a notification to the alternate approver if the approval hasn't been attended to in 24 hours. How and where can I configure that. Thanks JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Alternate Approval notification
Hi John, Depending on the version of Approval Server you are using. In Approval Server 7.5.00, the alternate approver will see the approval request in the Pending Approvals list from the Approval Central, prior to version 7.5.00, the alternate needs to do Act as alternate. Thanks, David Chou From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Thursday, August 13, 2009 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Alternate Approval notification ** Thanks Bryan The alternate gets the email now after a certain amount of time. But is there a way to change the approval to show in the Alternates Approval Central queue. Or does the alternate still have to go in and Act as alternate. Is that how it is designed. Thanks Again JK Bryan Waters bryancwat...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/13/2009 11:40 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Alternate Approval notification ** Hello John, Open the approval process definition screen, use the Signature Escalations tab to setup a friendly reminder. Also, make sure to create the following 2 notifications for your approval process. Thanks, Bryan Waters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Thursday, August 13, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Alternate Approval notification Has any setup a notification to the alternate approver if the approval hasn't been attended to in 24 hours. How and where can I configure that. Thanks JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
[no subject]
Hello Everyone, We have been getting two error in the AREmail stderr.log. (see sample below of errors) This has been happening for some time now. The errors occur every 30 min. We have not any trouble with the email engine functioning, mail is going out fine. I had checked with our support several months back but they could not determine the cause. Since it is still occurring, I thought I'd check with the list to see if anyone else has experienced this or has suggestions on how to fix. SQL 2005 ARS 7.1 patch 4 Email engine 7.1 patch 4 JRE 1.6.0_04 Sample Log Aug 13, 2009 2:13:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Data types are not appropriate for relational operation Aug 13, 2009 2:13:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Field ID is not related to this form 6 Aug 13, 2009 2:43:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Data types are not appropriate for relational operation Aug 13, 2009 2:43:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Field ID is not related to this form 6 Thanks, Todd Arner ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Recurring AREmail Errors
Hello Everyone, We have been getting two error in the AREmail stderr.log. (see sample below of errors) This has been happening for some time now. The errors occur every 30 min. We have not any trouble with the email engine functioning, mail is going out fine. I had checked with our support several months back but they could not determine the cause. Since it is still occurring, I thought I'd check with the list to see if anyone else has experienced this or has suggestions on how to fix. SQL 2005 ARS 7.1 patch 4 Email engine 7.1 patch 4 JRE 1.6.0_04 Sample Log Aug 13, 2009 2:13:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Data types are not appropriate for relational operation Aug 13, 2009 2:13:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Field ID is not related to this form 6 Aug 13, 2009 2:43:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Data types are not appropriate for relational operation Aug 13, 2009 2:43:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Field ID is not related to this form 6 Thanks, Todd Arner ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Wolfram Alpha (Caution: nerd alert!)
The other day I was reading about Wolfram Alpha (http://www.wolframalpha.com) and one of the things you can use it for is to compute truth tables. Naturally, I immediately thought about how that could be used for ARS development and evaluating Run-If qualifications. It seems you can actually only get a truth table if you only have 3 or fewer clauses: (A B) || C -- http://www.wolframalpha.com/input/?i=%28A+%26%26+B%29 +%7C%7C+C The Venn diagram is a neat way to visualize your qualification. (A || (B C)) !D -- http://www.wolframalpha.com/input/?i=%28A +%7C%7C+%28B+%26%26+C%29%29+%26%26+%21D And some other cool stuff. Anyway, it was something I was playing with so I thought I'd share. Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Form looks stretched or not displaying properly
I ended up rebuilding the PC. Thanks for those who replied. Thanks, Jason --- On Wed, 8/12/09, Rosemary rjing...@gmail.com wrote: From: Rosemary rjing...@gmail.com Subject: Re: Form looks stretched or not displaying properly To: arslist@ARSLIST.ORG Date: Wednesday, August 12, 2009, 4:43 PM ** You might also want to try deleting the form cache on the users PC. Usually located under ARSystem/Home folder - you'll find a bunch of subfolders with names corresponding to the forms the user has viewed. Regards, Rosemary On Thu, Aug 13, 2009 at 9:10 AM, Shyam Attavar atta...@sbcglobal.net wrote: Jason, Check the users' display properties -- settings -- advanced button and on the general tab, the fonts are set to Normal size (96 DPI). Many times this has been the cause of the forms being stretched out. HTH, -- Shyam Jason Tricky trickyma...@yahoo.com wrote in message news:818379.83098...@web45011.mail.sp1.yahoo.com... I have a user that when he logs in to Remedy using User tool(7.1 patch 007) he would need to use the scroll on the bottom to see the whole form. But if the user login to another PC with the same version of the user tool, the display looks normal and can see the whole form without scrolling. It seems like the user tool on his machine is messed up... I have uninstalled the user tool and reinstalled it but the display is still messed up. Is there a setting somewhere where I can fix this? Please help thanks. Jason -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Authentication Error ARERR 9388
Resolved. Windows Firewall was on. Turned it off and it worked. Thank you everybody for the help. Raj On Aug 13, 11:58 am, Raj ravi6...@gmail.com wrote: Sorry typing error Typo : I mentioned Authentication Server as AR System Server password. I mentioned Authentication Server name as AR System Server name. On Aug 13, 11:55 am, Raj ravi6...@gmail.com wrote: Hello All, I tried all the steps , changed the application service password and mid tier password to same one. Didn't work out. I mentioned Authentication Server as AR System Server password. Also the other servers namely Ar system Server , Preference Server, Data Visualization Server and Homepage Server , I mentioned AR System Server for all these. Don't know why I am unable to make the Mid tier work ? Must be doing something wrong. Will dig in more and update in here. Any other sugestions are welcome. Thank you , Raj On Aug 12, 11:10 pm, Rosemary rjing...@gmail.com wrote: I've noticed after installing mid-tier 7.1 that it doesn't automatically specify the Authentication Server on the General Settings tab in the Mid Tier Configuration webpage. You haven't mentioned that in your original post, so you might want to double-check. Regards, Rosemary On Thu, Aug 13, 2009 at 1:03 PM, Raj ravi6...@gmail.com wrote: Thank you Joe for your reply. I am using IIS(6.0) with TOMCAT(5.5). I used the user name Demo but now DEMO, Sorry for typing mistake earlier during posting. Also without using port number 8080 , i am getting the login page. Previously I used to usehttp://midtierservername: 8080/arsys but with that i am getting page cannot be displayed page. so I removed the 8080 and i was able to get mid tier login page. Also i changed password to a common one. But I will cross check what you mentioned: If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid- Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. but I am pretty sure i changed the ar midtier appln password , and it is same in the ar.conf file. I will check tomorrow and update in here. Thank you for your reply. Really appreciate it. On Aug 12, 7:41 pm, Joe DeSouza joe_rem...@yahoo.com wrote: Raj, First of all it would be nice to know what web server you are using. If you are using IIS, then http://mid-tier-server-name/arsys would be enough.. If you are using any other server other than IIS, the default port is not 80 which is assumed by the http protocol. For eg, it is 8080 for Tomcat, 8090 for Websphere so in those two cases your URL would turn out to be http://mid-tier-server-name:8080/arsys or http://mid-tier-server-name:8090/arsys respectively if the default ports were used for these web servers. If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid-Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. Lastly, if you are using that default admin user to login, then I thought you should know that the user names and passwords in Remedy are case sensitive irrespective to whether the database is case sensitive or not.. So it will not be DEMO but Demo unless you have modified the login name in the User form to be DEMO instead of Demo.. Cheers Joe From: Raj ravi6...@gmail.com To: arsl...@arslist.org Sent: Wednesday, August 12, 2009 7:44:16 PM Subject: Mid Tier Authentication Error ARERR 9388 Hello All, After the fresh installation of mid tier, I addedhttp://midtierserver name/arsys in default webpath under advanced tab in server information form through user tool and also added ar system server name under all the options available in mid tier configuration tool ie. Ar system Server , Preference Server, Data Visualization Server and Homepage Server. Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to login through DEMO. Please advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum
*** WARUG-Fri 21 August 2009-8AM to 1PM-BAH Auditorium, Mclean VA *** RSVP By Tues 18 August
Dear ARSListers - This is a reminder of our upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on Friday 21 Aug 2009 again at the Booz Allen Hamilton auditorium in Mclean VA (8283 Greensboro Drive, Mclean, VA 22102). The agenda is as follows: 9:00 - 9:15Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Abbas Haider Ali, Alarm Point, Using AlarmPoint Alert Management w/Remedy ARS 10:00 - 10:15Break 10:15 - 11:00Quentin Mackey, Column Technologies,ITSM 7.5 - Implementation Lessons Learned 11:00 - 11:45Lenny Warren, RMI Solutions, ARS 7.x Best Practice Troubleshooting Techniques for Serivce Desk Staff 11:45 - 12:00 Betina Lose, Meeting Close There is no formal membership sign up, but you will need to RSVP to me in order to get on BAH's security access list. Please send me email (bet...@bleeding-edge.com) by Tues 18 August if you think you will attend and you will be provided a conference badge at the meeting with proper photo ID. WARUG meetings are for anyone interested in the BMC Remedy products and related tools. Please also visit www.warug.org for detailed information about WARUG and a list of past meeting topics. We look forward to seeing you on 21 August! (Also, please note that our subsequent meeting will be on Friday 23 October 2009 again at the BAH auditorium.) --BL Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Flashboards issue in client, not web
Markwhat exactly is the problem you are having, but will not work on client what is the error message if any? thanks shafqat --- On Wed, 8/12/09, Mark Lev mark@rightstarsystems.com wrote: From: Mark Lev mark@rightstarsystems.com Subject: Flashboards issue in client, not web To: arslist@ARSLIST.ORG Date: Wednesday, August 12, 2009, 9:46 PM ** Hi, Flashboards is working fine in Mid-Tier but will not work on client. I thought I saw something on this a while back, but cannot find. If anyone has any ideas, it would be appreciated. ARS 7.1 ITSM 7.0.3 Windows Server SQL Server Windows Vista on Desktop Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Flashboards issue in client, not web
Is your web path set in the user tool? Regards, David Charters 317-331-8985 -Original Message- From: Shafqat Ayaz shafq...@yahoo.com Date: Thu, 13 Aug 2009 18:24:51 To: arslist@ARSLIST.ORG Subject: Re: Flashboards issue in client, not web Markwhat exactly is the problem you are having, but will not work on client what is the error message if any? thanks shafqat --- On Wed, 8/12/09, Mark Lev mark@rightstarsystems.com wrote: From: Mark Lev mark@rightstarsystems.com Subject: Flashboards issue in client, not web To: arslist@ARSLIST.ORG Date: Wednesday, August 12, 2009, 9:46 PM ** Hi, Flashboards is working fine in Mid-Tier but will not work on client. I thought I saw something on this a while back, but cannot find. If anyone has any ideas, it would be appreciated. ARS 7.1 ITSM 7.0.3 Windows Server SQL Server Windows Vista on Desktop Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
