Re: Error - Reached maximum number of database entries...
I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrading ARS 6.3 to 7.5 failed
7.5 install guide states this: You can upgrade from version 6.3.00 and later versions only. --- Jarl 2009/9/8 Roger Justice rjust2...@aol.com: The last time I reviewed the documentation it is 6.3 to 7 to 7.1 to 7.5. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Mon, Sep 7, 2009 4:01 pm Subject: Re: Upgrading ARS 6.3 to 7.5 failed Are you sure that going straight from 6.3 to 7.5 is allowed? Rick From: Miguel Suarez Gomez Date: Mon, 7 Sep 2009 22:57:34 +0200 To: arslist@ARSLIST.ORG Subject: Re: Upgrading ARS 6.3 to 7.5 failed ** I've got more info about the issue: Finally, starting the ar server manually by the command line, I could connect to it using some of the clients (Developer, User, Data Import) with my Admin user. I could get an API log of the server inicialization and the result is this: API TID: 000640 RPC ID: 00 Queue: Main Client-RPC: 00 USER: /* lun sep 07 2009 12:49:32.6090 */Registro de seguimiento de API -- ACTIVADO (AR Server 7.5.00 Build 200812291922) API TID: 004064 RPC ID: 00 Queue: Fast Client-RPC: 390620 USER: 10.8.7.141 0 /* lun sep 07 2009 12:51:01.7810 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address API TID: 004064 RPC ID: 00 Queue: Fast Client-RPC: 390620 USER: 10.8.7.141 /* lun sep 07 2009 12:51:01.7810 */-GEI OK API TID: 001924 RPC ID: 01 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.7960 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 API TID: 001924 RPC ID: 01 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.7960 */-GSI OK API TID: 004064 RPC ID: 02 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.8120 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 API TID: 004064 RPC ID: 02 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.8120 */-VER FAIL API TID: 001924 RPC ID: 03 Queue: Fast Client-RPC: 390620 USER: 10.8.7.141 /* lun sep 07 2009 12:51:01.9530 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address API TID: 001924 RPC ID: 03 Queue: Fast Client-RPC: 390620 USER: 10.8.7.141 /* lun sep 07 2009 12:51:01.9530 */-GEI OK API TID: 004064 RPC ID: 04 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.9680 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 API TID: 004064 RPC ID: 04 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.9680 */-GSI OK API TID: 001924 RPC ID: 05 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.9840 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 API TID: 001924 RPC ID: 05 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:01.9840 */-VER FAIL API TID: 004064 RPC ID: 000 006 Queue: Fast Client-RPC: 390620 USER: 10.8.7.141 /* lun sep 07 2009 12:51:02.1400 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address API TID: 004064 RPC ID: 06 Queue: Fast Client-RPC: 390620 USER: 10.8.7.141 /* lun sep 07 2009 12:51:02.1400 */-GEI OK API TID: 001924 RPC ID: 07 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:02.1560 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 API TID: 001924 RPC ID: 07 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:02.1560 */-GSIC2 OK API TID: 004064 RPC ID: 08 Queue: Fast Client-RPC: 390620 USER: Remedy Application Service /* lun sep 07 2009 12:51:02.1710 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 API TID: 004064 RPC ID: 08
Re: Error - Reached maximum number of database entries...
The license is tied to the MAC address of the host. Make sure that the hostid (MAC address) you see in the license tool is the one the license was created under - hopefully you can find the original license request. You could also try reapplying the license. I suppose a corruption is possible. On Tue, Sep 8, 2009 at 9:09 AM, Kali Obsumkali.ob...@macquarie.com wrote: I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java ARDBC plugin failing with multiple instances No suitable driver found for
And the solution was?
Regards,
Jarl
2009/9/6 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk:
Hi again
Just wanted to close this subject off.
I tried it off on another server and it worked beautifully.
Thanks for the help!
Best regards.
Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone (+45) 46 38 20 08
Mobile (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk
-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Jonas Stumph Stevnsvig
Sendt: 2. september 2009 19:46
Til: arslist@ARSLIST.ORG
Emne: SV: Java ARDBC plugin failing with multiple instances No suitable
driver found for
Hi guys
I have experimented with multiple plugin servers, starting with two to start
off with.
I have copied the contents of the %ARSYSTEMHOME%\pluginsvr directory to
%ARSYSTEMHOME%\pluginsvr2 and set up the second server to listen on port
9998, then I modified the armonitor.cfg so it contained the following two
lines:
C:\Program Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath
C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC
Software\ARSystem\pluginsvr\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x b00011101496 -i C:\Program
Files\BMC Software\ARSystem -m
C:\Program Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath
C:\Program Files\BMC Software\ARSystem\pluginsvr2;C:\Program Files\BMC
Software\ARSystem\pluginsvr2\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x b00011101496 -i C:\Program
Files\BMC Software\ARSystem -m
Also making sure that the jar file containing our ARDBC plugin is in a
subdirectory to the pluginsvr/pluginsvr2 dir.
The peculiar thing is, that the armonitor never starts either of the servers.
I went further with my experiments, and not even the original pluginsvr will
start via armonitor now.
I checked armonitor.log and found several lines like:
Wed Sep 02 19:08:44 2009 No such file or directory : C:\Program
Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath C:\Program
Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC
Software\ARSystem\pluginsvr\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMa
I can run both plugins manually at the same time, but when i try to run
either of them through armonitor they fail. In an attempt to get a clean log
under 100.000 kb i backed up and deleted armonitor.log and now it simply
doesn't log any more
Any suggestions are very welcome!
best regards
Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone (+45) 46 38 20 08
Mobile (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk
-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Jarl Grøneng
Sendt: 19. august 2009 11:22
Til: arslist@ARSLIST.ORG
Emne: Re: Java ARDBC plugin failing with multiple instances No suitable
driver found for
Static init method is something like this:
/**
* Implementation of the static init method, to do any static initialization
for this class.
* This method is called once for each class that implements one of the
ARPluggable interface
* on plugin server startup
* @param context
*/
public static void init(ARPluginContext context){
System.out.println(Static initialize method invoked);
System.out.println(UserDefined value for sample +
context.getConfigItem(sample)); }
--
Jarl
2009/8/19 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk:
Slightly OT :
No static init routine found, skipping init call
which function is the static init routine ?? I have initialize() - is
there another?
And on another note - noticed this in the logs:
Loading Java PluginSet DB2
Number of shared URLs for group DB2 is 0 Loading all Java Plugins for
the group DB2 Attempting to load Java Plugin TD99 Number of URLs for
plugin TD99 is 2
URL1:
file:/C:/Program%20Files/BMC%20Software/ARSystem/Arserver/api/javaplug
ins/BECplugins/arapi.jar
URL2: file:/C:/Programmer/IBM/SQLLIB/java/db2java.zip
No static init routine found, skipping init call - TD99 Done to call
init plugin TD99 Successfully loaded Java Plugin TD99
It appears that the dual plugin server solution is the only answer. I'll
look into that tonight.
Med venlig hilsen
Jonas Stumph Stevnsvig
Remedy Udvikler
BEC Kompetence Centret
Telefon (+45) 46 38 20 08
Mobil (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
Til remedy spørgsmål: becrem...@bec.dk
BEC - det fælles it-hus, der gør forskellen for finansielle
virksomheder
-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Jonas Stumph Stevnsvig
Sendt: 19. august 2009 10:14
Til: arslist@ARSLIST.ORG
Emne: SV: Java ARDBC plugin failing with multiple
Re: Error - Reached maximum number of database entries...
Kali Sounds like maybe your MAC address changed, therefore the licence is not valid. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 08 September 2009 07:10 To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Mid-tier Dialog boxes..
I just tested a new button/AL created in Dev Studio p2 on a ARS 7.5 p2 server. The dialog worked as expected. I tested it with both IE 8 and Firefox 3.5.2 against both MT 7.1 and MT 7.5. One MT server (7.1) is Tomcat 5.5.26 with an Apache 2.2 front end and the other MT (7.5) is just Tomcat 5.5.27. Let me know what you find out. Jason On Mon, Sep 7, 2009 at 7:26 PM, Jason Miller jason.mil...@gmail.com wrote: It was all developed in 7.1 with the Admin Tool. The def was exported using the Admin Tool and imported into 7.5 using the Dev Studio. I'll create a quick Open Window as a dialog action in ARS 7.5/Dev Studio and see if it behaves correctly. Jason On Mon, Sep 7, 2009 at 4:48 PM, Joe D'Souza jdso...@shyle.net wrote: ** Hi Jsaon, Thanks for your quick response. Was the workflow that called your dialog box, created using the Dev Studio 7.5? Or was it a piece of workflow that was developed pre 7.5 upgrade using older versions of the Admin Tool? I have to test my stuff a bit more - I didn't quite have too much time left on my side when leaving work on Thursday but I'm pretty certain I had the right options selected on my Open Window option. I'll know a little more when I have a little more time to test my code. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Jason Miller *Sent:* Monday, September 07, 2009 5:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.5 Mid-tier Dialog boxes.. ** Hi Joe, I did a quick test with IE 8 and Firefox 3.5 against a 7.5 ARS/MT. The dialog popped up and I was not able to click on the main form in the background. With IE the main form darkened, with Firefox the main form was black and I could no longer see the fields (I have seen reports of this on the list before). Interestingly enough the main form layout is all messed up in the 7.5 MT, all of the fields are listed in one column down the left of the form. Our production MT is still 7.1 and using the 7.1 MT server the form layout is perfect (multiple rows, vert Nav bar on left, etc). I flushed the cached on the 7.5 MT without any change. This form was designed on a 7.1 ARS/Admin Tool and then imported into 7.5 ARS using Dev Studio. I am not sure that should make much difference since it works fine in the 7.1 MT. Jason On Mon, Sep 7, 2009 at 12:48 PM, Joe D'Souza jdso...@shyle.net wrote: ** I am on ARS 7.5 Patch 2 (ARS. Mid-Tier and the Development Studio client) and I use IIS 6 as the Web Server on Windows 2003 and Tomcat 5.5.25 as the Web Servelet engine. I am yet to investigate this in greater details but this is what I noticed before breaking off for this long-ish weekend. If I open a Dialog Box on the Mid-Tier client, (all workflow to do this was defined using the 7.5 P2 client), the parent window from where the Dialog Box was called from, does not get 'grayed out' as a background window, and I can click into it.. I am yet to investigate this in details to check if this functionality works correctly if developed in 7.1 and then upgraded to 7.5. Here is what I plan to do as soon as I get to work this coming week. I intend taking a XML definition file of the Active Link to see what I see in the open window action options in the definition.. I have a gut feeling that somehow, I will see the wrong option there. From the development studio interface I have already verified that I have the 'Dialog' window type selected, and not Search or whatever.. Just for kicks I also intend to set a temp field to $OPERATION$ and see what operation the Mid-Tier thinks it has to perform... I was just wondering if any of you have experienced this behavior as well?? I was planning to export that active link and import it into a test 7.1 system and check on what I see there and if the definition looks bad there, then correct it there and then import it into the later version and see if it fixes anything.. Joe PS: I found this strange behavior towards the later part of my last day at work last week, so didn't have the time to check if it worked on the User Tool. Anyways this application that I am building will specifically be used from the web interface, so even if it does work on the User tool I cannot really use that as a workaround until a fix is found. However I will verify if it does work from the User interface just for kicks.. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI Viewer: How to open AST form rather than Class form
Hi Leonard, Another alternative would be to add a federated link to access the AST form in the federation manager. The downside would be that the users would need to select the federated link via the launch in context sub menu which is not as intuitive as selecting the View option directly. Cheers Peter Hi Peter, I actually tried that (sort of). I modified the existing [View] menu item in config.xml, by adding the action=CIRV_NOTIFY_AR attribute. I couldn't get that to work either. Then I realized that on my test system, Mid-Tier was at v7.01, so I thought that might have something to do with it so I upgraded to 7.1, Of course now, my mid-tier didn't come back up after the upgrade, so I'll have to troubleshoot that first. Thanks, Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Monday, September 07, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: CI Viewer: How to open AST form rather than Class form ** BTW, I only tried this on CMDB 2.1 Patch 1. Maybe it was a bug that prevented my tests working. Let me know if you try this and get it to work on your Patch 5 system. Cheers Peter _ From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] Sent: 07 September 2009 23:48 To: 'arslist@ARSLIST.ORG' Subject: RE: CI Viewer: How to open AST form rather than Class form Hi Leonard, I've played around a little in this area but didn't manage to get the result I wanted before needing to move to other things but maybe you can crack it. Try editing the default config.xml file for the CI Viewer entry in the Data Visualization Definition form. Add a new line under the MNU_VIEW line to create a new menu item and get it to signal the calling form using action=CIRV_NOTIFY_AR I could get the menu item added and, using an active link on the CMDB Console form firing on event with no Runif to display a message showing the $EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI selected in the CI Viewer. I couldn't, however, get the active link to trigger when my new menu item was selected. If you can get this to work then you should be able to add the workflow to the CMDB Console form to open the AST forms. Look in the CMDB Developers Guide to get more info about this. Don't forget to re-start Tomcat or whatever other servelet engine you are using when you modify the attachment in the Data Visualization Definition form. Best of luck! Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: 07 September 2009 19:23 To: arslist@ARSLIST.ORG Subject: CI Viewer: How to open AST form rather than Class form Hello list. Environment: OS: Sun OS 5.9 DB: Oracle 10.2.0.2.0 - 64bi AR Server v7.1 (patch 007) AR Mid Tier v7.1.0.007 Atrium CMDB v2.1.0.005 ITSM v7.03 (patch 007) I have a requirement to open the related AST. form rather than the BMC. class form when a user right clicks on a object within the CI Viewer and selects [View] from the menu to open the CI. The AST. form should only be displayed if launched from within the CI Viewer. The normal BMC. class form should be opened when interacting directly with the CMDB. Here's what I have so far: 1. I added a new (Display Only) attribute to BaseElement named z1D_CI_Action 2. On Window Open, I need to set this field with a value of CI_VIEWER ONLY if the form was opened from within the CI Viewer. a. This is where the problem exist. I cannot figure out how to identify that the form was opened via the CI Viewer. b. With Active Link logging on, the first thing that shows up in the log, is the On Window Open condition, which is the same regardless to if the form was open from the CI Viewer or direct interaction with the CMDB. 3. If I set the flag field with CI_VIEWER, I can then have AL workflow perform a lookup in SHR:SchemaNames to get the AST form name, then open that form. Otherwise, the normal BMC class form is opened. Currently, the flag field is always set, so the AST form is always opened (which is not what we want). Has anyone successfully implemented such a customization? Or, does anyone know how I can capture the menu selection event from the CI Viewer? Any insight would be greatly appreciated. Regards, Leonard Neely _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___
SV: Java ARDBC plugin failing with multiple instances No suitable driver found for
Hi Jarl,
The solution was to create an additional pluginsvr folder with duplicates xml
configuration files, add an extra line in armonitor.cfg to start the additional
plugin server, and restart the ar server process.
Here are my two lines in armonitor.cfg:
C:\Program Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath
C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC
Software\ARSystem\pluginsvr\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x b00011101496 -i C:\Program
Files\BMC Software\ARSystem -m
C:\Program Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath
C:\Program Files\BMC Software\ARSystem\pluginsvr2;C:\Program Files\BMC
Software\ARSystem\pluginsvr2\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x b00011101496 -i C:\Program
Files\BMC Software\ARSystem -m
with regards,
Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone (+45) 46 38 20 08
Mobile (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk
-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Jarl Grøneng
Sendt: 8. september 2009 08:51
Til: arslist@ARSLIST.ORG
Emne: Re: Java ARDBC plugin failing with multiple instances No suitable driver
found for
And the solution was?
Regards,
Jarl
2009/9/6 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk:
Hi again
Just wanted to close this subject off.
I tried it off on another server and it worked beautifully.
Thanks for the help!
Best regards.
Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone (+45) 46 38 20 08
Mobile (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk
-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Jonas Stumph Stevnsvig
Sendt: 2. september 2009 19:46
Til: arslist@ARSLIST.ORG
Emne: SV: Java ARDBC plugin failing with multiple instances No suitable
driver found for
Hi guys
I have experimented with multiple plugin servers, starting with two to start
off with.
I have copied the contents of the %ARSYSTEMHOME%\pluginsvr directory to
%ARSYSTEMHOME%\pluginsvr2 and set up the second server to listen on port
9998, then I modified the armonitor.cfg so it contained the following two
lines:
C:\Program Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath
C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC
Software\ARSystem\pluginsvr\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x b00011101496 -i
C:\Program Files\BMC Software\ARSystem -m
C:\Program Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath
C:\Program Files\BMC Software\ARSystem\pluginsvr2;C:\Program
Files\BMC Software\ARSystem\pluginsvr2\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x b00011101496 -i
C:\Program Files\BMC Software\ARSystem -m
Also making sure that the jar file containing our ARDBC plugin is in a
subdirectory to the pluginsvr/pluginsvr2 dir.
The peculiar thing is, that the armonitor never starts either of the servers.
I went further with my experiments, and not even the original pluginsvr will
start via armonitor now.
I checked armonitor.log and found several lines like:
Wed Sep 02 19:08:44 2009 No such file or directory : C:\Program
Files\Java\jdk1.6.0_12\jre\bin\java -Xmx512m -classpath C:\Program
Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC
Software\ARSystem\pluginsvr\arpluginsvr75.jar
com.bmc.arsys.pluginsvr.ARPluginServerMa
I can run both plugins manually at the same time, but when i try to
run either of them through armonitor they fail. In an attempt to get a
clean log under 100.000 kb i backed up and deleted armonitor.log and
now it simply doesn't log any more
Any suggestions are very welcome!
best regards
Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone (+45) 46 38 20 08
Mobile (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk
-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Jarl Grøneng
Sendt: 19. august 2009 11:22
Til: arslist@ARSLIST.ORG
Emne: Re: Java ARDBC plugin failing with multiple instances No suitable
driver found for
Static init method is something like this:
/**
* Implementation of the static init method, to do any static initialization
for this class.
* This method is called once for each class that implements one of the
ARPluggable interface
* on plugin server startup
* @param context
*/
public static void init(ARPluginContext context){
System.out.println(Static initialize method invoked);
System.out.println(UserDefined value for sample +
context.getConfigItem(sample)); }
--
Jarl
2009/8/19 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk:
Slightly OT :
No static init routine
7.5 Install Date Format Problem
We are having an issue with our 7.5 upgrade. An example is as Hi, We are having an issue with our 7.5 upgrade. An example is as follows: In a Filter: DATE($Date Param$) returns '09/21/09' (where $Date Param$ = '21/09/2009 15:00:00') In an Active Link: DATE($Date Param$) returns -- '21/09/2009' (where $Date Param$ = '21/09/2009 15:00:00') i.e. same command returns different date formats. Anybody know why the Filter version of the command could possibly return the date in m/d/y format instead of the expected d/m/y as per the Active Link. Cheers, Paul Clements Senior Analyst/Programmer Applications Business Solutions 112 Ingram Street Glasgow G1 1ET Phone: 0141 276 0938 Email: paul.cleme...@access.uk.com ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office:112 Ingram Street, Glasgow, G1 1ET ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Install Date Format Problem
The server date format used in filters will be set by the lang/locale of the environment the server is running under. Are you using a Unix server - if so check the arsystem script for the LANG setting as it sounds like it may be set to C. To get a UK date format this will need to be changed to en_GB or similar. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Clements, Paul (Access LLP) Sent: 08 September 2009 11:52 To: arslist@ARSLIST.ORG Subject: 7.5 Install Date Format Problem We are having an issue with our 7.5 upgrade. An example is as Hi, We are having an issue with our 7.5 upgrade. An example is as follows: In a Filter: DATE($Date Param$) returns '09/21/09' (where $Date Param$ = '21/09/2009 15:00:00') In an Active Link: DATE($Date Param$) returns -- '21/09/2009' (where $Date Param$ = '21/09/2009 15:00:00') i.e. same command returns different date formats. Anybody know why the Filter version of the command could possibly return the date in m/d/y format instead of the expected d/m/y as per the Active Link. Cheers, Paul Clements Senior Analyst/Programmer Applications Business Solutions 112 Ingram Street Glasgow G1 1ET Phone: 0141 276 0938 Email: paul.cleme...@access.uk.com ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office:112 Ingram Street, Glasgow, G1 1ET ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
There are also tools out there that will allow you to emulate a mac address if you have changed servers/network card. These tools work and are an option if this just happens to be part of the problem. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Frank Caruso caruso.fr...@gmail.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, September 08, 2009 2:23 AM Subject: Re: Error - Reached maximum number of database entries... The license is tied to the MAC address of the host. Make sure that the hostid (MAC address) you see in the license tool is the one the license was created under - hopefully you can find the original license request. You could also try reapplying the license. I suppose a corruption is possible. On Tue, Sep 8, 2009 at 9:09 AM, Kali Obsumkali.ob...@macquarie.com wrote: I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090907-0, 09/07/2009 Tested on: 9/8/2009 2:25:12 AM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Modifying Service Types
We toyed with the idea for a short time until we realized there would have to be a lot of customziations. OOTB you can already tie Op Cats to Service Types. This was one of the things we would have to customize to add the new service types. From: Foy, Nathan nathan@servicemaster.com To: arslist@ARSLIST.ORG Date: 09/04/2009 03:42 PM Subject: Modifying Service Types Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Can anyone give me some quick insight on the potential impact to ITSM if the Service Types on Incident are modified? Out-of-box they are User Service Restoration, User Service Request, Infrastructure Restoration, or Infrastructure Event. The possibility of changing these are being floated around now as an attempt to make the service types make more sense to the end user. They've also requested that we tie these Service Types into the available Operational Categorization choices. By selecting a particular Service Type the menu for Operational Categorization Tier 1 would change accordingly. I am trying to put together an impact analysis and hopefully persuade them from modifying this data. Any thoughts and/or insight? Thanks, Nathan Foy Remedy Systems Support IBM Global Technology Services E-Mail: n...@us.ibm.com CONFIDENTIALITY NOTICE: The information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or if you received this message in error, then any direct or indirect disclosure, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the ServiceMaster Help Desk immediately by calling (866) 597-4321 and by sending a return e-mail; delete this message; and destroy all copies, including attachments. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SQL Date Comparison Using ODBC Connector
You may need to try some dynamic SQL. In Books Online (assuming SQL Server), look up EXECUTE, paying special attention to the section on Using EXECUTE with a Character String. This will allow you to dynamically add the date value you require to a SQL statement and execute it. Something like below: DECLARE @CurrentDate datetime SET @CurrentDate = getdate() EXEC 'SELECT Assigned_Group, Assignee, Categorization_Tier_1, Categorization_Tier_2, Categorization_Tier_3, Comment_1, Comment_2, Comment_3, Comment_4, Company, Create_date2, Department, Description, Detailed_Decription, First_Name, Group_Transfers, Incident_Number, Individual_Transfers, Last_Name, Modified_date, Original_Incident_Number, Priority, Product_Categorization_Tier_1, Product_Categorization_Tier_2, Product_Categorization_Tier_3, Question_1_Rating, Question_2_Rating, Question_3_Rating, Question_4_Rating, Re_Opened_Date, Request_ID, Resolution, Service_Type, Site, Status_, Submit_Date, Submitted_By2, Survey_ID, Total_Transfers FROM SAGE_RQC_SurveyReporting WHERE Create_date2 = ''' + @CurrentDate + Best Regards, Jim. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Help on the Status Reason field on the HPD:Help Desk form.
Hi Can anyone give me some ideas please? I want to push the Status Reason value to a new table once the Status = Pending and the 'TR.Status Reason' != 'DB.Status Reason' I want to push the previous database value and not the new transaction value. Is there a way I can catch both values and then push them to this new form? I don't like to add fields to the HPD:Help Desk form. Any help will be appreciated. Thanks Enslin Connect with South Africas leading Internet Service Provider and discover the magic of the Internet and all its possibilities. Call 08600 32000 or click here(http://www.mweb.co.za/productsservices/) for more. MWEB :-) CONNECT AND YOU CAN. This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmial using MAPI protocol
Whenever I've received this error, it's generally due to a change of password on the service account used for the Email Engine. The easiest way to verify everything is working is to simply log into the server using the Outlook domain/username service account and then start up Outlook. If you have defined the profile correctly under that login and you can open Outlook and send/receive mail in Outlook using that profile, the Email Engine shouldn’t have any problem connecting to MAPI while the Email Engine service is running under that account. Considering you are using Server 2008 and Jordan mentioned MAPI over HTTPS, this may or may not help you. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Sunday, September 06, 2009 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol I may be misunderstanding things here but I have a question... What version of Outlook do you have installed on the server where you installed the AREmail Engine? Also I found this in Microsoft's info: Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 Starting with Exchange 2007, neither the Messaging API (MAPI) client libraries nor CDO 1.2.1 are provided as a part of the base product installation. As a result, there is functionality missing that many applications depend on. Microsoft Exchange MAPI and CDO 1.2.1 provide access to these APIs http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611Edisplaylang=en Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, September 04, 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol Ken, Here is a list of configuration changes; 1. Modified service account to admin privs 2. Added outlook domain\username and password to AREmail engine services 3. Modified service account to local admin group 4. Added Entrust Cer w/ JAVA keytool to local service account 5. Reinstalled AREmail Email engine -Original Message- From: klapie...@sc.rr.com [mailto:klapie...@sc.rr.com] Sent: Friday, August 28, 2009 9:37 AM To: Jordan, Franklin Subject: Re: AREmial using MAPI protocol Hello Franklin, We got the same exact error yesterday configuring MAPI on Windows 2008 server. We have a BMC ticket open for it. If you hear anything on the issue let us know and vice versus. Thanks, Ken LaPierre SR. BMC Remedy Consultant DOJ/JMD Jordan wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
Re: Error while consuming a remedy web service in remedy
Hi Kiran, What web service are you consuming? The error suggests that you are attempting to modify an entry that doesn't exist. Cheers, Trevor. On 7 Sep, 19:31, kiran kiranjl1...@gmail.com wrote: Hi Listers, I am getting the below error while consuming the web service. Sep 7, 2009 1:27:43 PM - SEVERE (com.remedy.midtier.WEBSERVICES) : (Thread 10) AxisFault : MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database AppendedText: at com.remedy.arsys.api.Proxy.ARXMLGetEntry(Native Method) at com.remedy.arsys.api.Util.ARXMLGetEntry(Util.java:2766) at com.remedy.arsys.ws.services.ARService.performOperation(Unknown Source) at com.remedy.arsys.ws.services.ARService.processRequest(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at org.apache.axis.providers.java.MsgProvider.processMessage(MsgProvider.java:162) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:333) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:481) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:323) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:854) at javax.servlet.http.HttpServlet.service(HttpServlet.java:763) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:339) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1827) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:919) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1002) can you please help me in this Regards, Kiran ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
Reminder you all have one week left to vote, Please send your votes to daniel.bl...@danielbloom.ca Show your appreciation for their contributions. Thanks . Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: August 31, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees (in alphabetical order by first name) are: Christopher Strauss Frederick Grooms Gary Opela Jr. Joe Desouza Misi Mladonickzy BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). The Nominees are: Doug Mueller Kelly Deaver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Upgrade AR System from 7.0 to 7.5
Hello all - I am about to upgrade our system AR System from 7.0 to 7.5, and I was wondering what challenges, gotchas, tips, things to look out for, what have other developers experienced. Is this going to be painful uuugh We will be keeping our existing data, and workflows. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
US Remedy Developer
Hi List It's been a while since I posted on this list, I hope everyone that I know on here is doing well. For those of you who don't know Fusion we are a leading BSM solutions provider and the UKs largest BMC partner. On behalf of our global customer we're looking to identify a Remedy Consultant who's currently based in the US (East Coast). We need someone with a strong AR development background up to 7.x with good OS and DB skills (full details will be provided) who will be available in the next 4 weeks. If anyone's interested and wants to learn more please do get in touch. Kind regards Matt Matthew Sibley Resource Manager Fusion Business Solutions (UK) Ltd Office: +44 (0) 20 8814 4888 Direct: +44 (0) 20 8814 4843 Mobile: +44 (0) 7814 410 123 Connect on LinkedIn? Go to: http://www.linkedin.com/pub/0/170/a52 blocked::blocked::http://www.linkedin.com/pub/0/170/a52 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade AR System from 7.0 to 7.5
We are planning to do the same also, platform only. I'll be interested in the feedback also! Thanks, Susan Currently ARS 7.0.1P2 Oracle 10g Unix Solaris On Tue, Sep 8, 2009 at 9:47 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hello all - I am about to upgrade our system AR System from 7.0 to 7.5, and I was wondering what challenges, gotchas, tips, things to look out for, what have other developers experienced. Is this going to be painful uuugh We will be keeping our existing data, and workflows. -- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ORUG Meeting - September 22, 2009
Hello, For anyone that is interested in attending the next ORUG meeting in Portland (Oregon), let me know and I will send you the address and other contact info. Oregon Remedy User Group Meeting September 22, 2009 AGENDA 8:00am - 8:30am: Check-in Continental Breakfast. 8:30am – 10:00 am: What’s New in AR System ITSM v7.5”- Tips and Tricks; 7.5 AR Server and Dev Studio (Vicky Schmidt, Rapid Technologies) 10:00am-10:10am: Break 10:15am – 11:00am: Enhancing Remedy with Kinetic Data: Request, Survey, Calendar and Response solutions built on Remedy (John Sundberg, Kinetic Data) 11:00am - 12:00pm: License Migration/Blue Pricing” (TBD) Thanks go to Rapid Technologies for sponsoring this meeting and helping to put it together. Thad Esser Remedy Developer Now... Just where did I put that cheese...? *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. *
Re: Error - Reached maximum number of database entries...
Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com *Kali Obsum kali.ob...@macquarie.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help on the Status Reason field on the HPD:Help Desk form.
Enslin, You'll have to do a set fields to a temp field where 'Entry ID' = $Entry ID $ to get the old status reason, before you do your push. In ITSM 7.0.3, there are 31 temporary char fields already defined, named z1D Char1 through z1D Char31 that you can use. They aren't in any view, but they are there. Watch out for existing workflow that use those fields, so you don't overwrite a value that is needed somewhere else (filter phasing can come into play here) And, at the risk of making the entire list groan :-) , don't ever use the 'TR.Field' notation as it doesn't work the way that is commonly thought. The only way to 100% accurately detect a field value change is to use 'Status Reason' != 'DB.Status Reason'. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |Enslin Van Blerk - MWEB evanbl...@mweb.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/08/2009 07:04 AM | --| | | Subject: | | --| |Help on the Status Reason field on the HPD:Help Desk form. | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** Hi Can anyone give me some ideas please? I want to push the “Status Reason” value to a new table once the Status = Pending and the ‘TR.Status Reason’ != ‘DB.Status Reason’ I want to push the previous database value and not the new transaction value. Is there a way I can catch both values and then push them to this new form? I don’t like to add fields to the “HPD:Help Desk” form. Any help will be appreciated. Thanks Enslin This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. *
Re: Help on the Status Reason field on the HPD:Help Desk form.
Just seeing if you were paying attention. :-) Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |LJ Longwing lj.longw...@gmail.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/08/2009 10:36 AM | --| | | Subject: | | --| |Re: Help on the Status Reason field on the HPD:Help Desk form. | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| Thad, Why did you hafta bring it up...you know we can't come to an agreement on that one :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, September 08, 2009 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Help on the Status Reason field on the HPD:Help Desk form. Enslin, You'll have to do a set fields to a temp field where 'Entry ID' = $Entry ID $ to get the old status reason, before you do your push. In ITSM 7.0.3, there are 31 temporary char fields already defined, named z1D Char1 through z1D Char31 that you can use. They aren't in any view, but they are there. Watch out for existing workflow that use those fields, so you don't overwrite a value that is needed somewhere else (filter phasing can come into play here) And, at the risk of making the entire list groan :-) , don't ever use the 'TR.Field' notation as it doesn't work the way that is commonly thought. The only way to 100% accurately detect a field value change is to use 'Status Reason' != 'DB.Status Reason'. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --- ---| |Enslin Van Blerk - MWEB evanbl...@mweb.com | --- ---| | | To:| | --- ---| |arslist@ARSLIST.ORG | --- ---| | | Date: | | --- ---| |09/08/2009 07:04 AM | --- ---| | | Subject: | |
Re: Help on the Status Reason field on the HPD:Help Desk form.
Thad, Why did you hafta bring it up...you know we can't come to an agreement on that one :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, September 08, 2009 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Help on the Status Reason field on the HPD:Help Desk form. Enslin, You'll have to do a set fields to a temp field where 'Entry ID' = $Entry ID $ to get the old status reason, before you do your push. In ITSM 7.0.3, there are 31 temporary char fields already defined, named z1D Char1 through z1D Char31 that you can use. They aren't in any view, but they are there. Watch out for existing workflow that use those fields, so you don't overwrite a value that is needed somewhere else (filter phasing can come into play here) And, at the risk of making the entire list groan :-) , don't ever use the 'TR.Field' notation as it doesn't work the way that is commonly thought. The only way to 100% accurately detect a field value change is to use 'Status Reason' != 'DB.Status Reason'. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --- ---| |Enslin Van Blerk - MWEB evanbl...@mweb.com | --- ---| | | To:| | --- ---| |arslist@ARSLIST.ORG | --- ---| | | Date: | | --- ---| |09/08/2009 07:04 AM | --- ---| | | Subject: | | --- ---| |Help on the Status Reason field on the HPD:Help Desk form. | --- ---| | | Sent by: | | --- ---| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --- ---| ** Hi Can anyone give me some ideas please? I want to push the Status Reason value to a new table once the Status = Pending and the 'TR.Status Reason' != 'DB.Status Reason' I want to push the previous database value and not the new transaction value. Is there a way I can catch both values and then push them to this new form? I don't like to add fields to the HPD:Help Desk form. Any help will be appreciated. Thanks Enslin This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade AR System from 7.0 to 7.5
Make darn sure that you have planned for recovery (back up db before each step, and make copies of all file directories before beginning), and have tested recovery procedures (restore db from backup, and deleting or renaming file folders for applications left behind by any failed install) for each step of the upgrade, ESPECIALLY for the AtriumCore installer which I have only seen succeed once in our environment with the minimum number of features. Some of the app installers had to be run a second time to clear all errors; not all of them will run more than once against the same file structure. I am waiting for the 7.5.00.003 patches to come out before I try any of this again. Known problems with AIE, if you have it installed, are that it must be patched to at least 7.1.00.004 before the upgrade, and if it fails it will delete not only the instance that you are upgrading but any other instances that are installed on the same server in the default directory. I don't know what the prerequisites are if you are coming in from 7.0 instead of 7.1, but I would expect there to be some. If you have customized ANY forms or workflow, rehearse and script the restoration of those customizations as it is a good bet that the various 7.5 upgrade installers will overwrite them. Some, like searching for customers in ITSM 7.0, have been _extensively_ rewritten and that will break any customizations that you have made to the module. If you are just using ARS, not ITSM, the password management code changed a lot from 7.0 to 7.1 and again to 7.5. Suggestion: if you have any flashboards that are actively storing History, edit them to have a current start date and an expiration period, and still watch out for an explosion of data in the FB:History table. After upgrading from 7.1 to 7.5, and at the end of one month, our FB:History form suddenly gained 41 million records in two days. My last testing was in July with all patch 002 distributions on Windows x64 platforms, so your experience will be different but some of the pitfalls will be the same. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ITSM 7.0.02.009 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.2.00.002; Service Level Mgmt 7.1.00.01+, AIE 7.1.00.003+; Kinetic Request 4.0.3.3, Survey Lite 4.0.3.3, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.002 (AREmail Patch 004 debug) on: Win2K3 Ent x64 Sp2 / SQL Server 2005 x64 Sp2 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Tuesday, September 08, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Upgrade AR System from 7.0 to 7.5 ** Hello all - I am about to upgrade our system AR System from 7.0 to 7.5, and I was wondering what challenges, gotchas, tips, things to look out for, what have other developers experienced. Is this going to be painful uuugh We will be keeping our existing data, and workflows. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Mid-tier Dialog boxes..
Hi Jason and those interested in testing this for me, Quick update. I did take the XML def file of the active link that opens the dialog box.. It looks normal. The windowMode is dialog. I also created a temp character field like I said I would in my original post, and things get even more weirder here.. On creating that temp field and setting it to $OPERATION$, and opening the dialog box on the web, it gets set to the value QUERY. The odd thing is on the User tool, the client DOES open a dialog box and doesn't let me click into the parent window. HOWEVER although it does seem to open a dialog box, the temp field gets set with the value CREATE.. How weird is that! Anyone with a bit of time on hand willing to try this out? My configuration is DB: Oracle 10 Release 2 OS: Windows 2003 ARS: 7.5 Patch 2 Mid-Tier: 7.5 Patch 2 Web Server: IIS 6.0 Servelet: Tomcat 5.5.25 Joe PS: Jason, I hope you do not mind my CC. I have been experiencing problems posting to the list from my yahoo account where some of my posts for some reason do not show up until much much later. In one case one of my posts showed up after exactly a month. An August 8th post showed up on Sept 8th.. From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, September 7, 2009 5:47:22 PM Subject: Re: ARS 7.5 Mid-tier Dialog boxes.. ** Hi Joe, I did a quick test with IE 8 and Firefox 3.5 against a 7.5 ARS/MT. The dialog popped up and I was not able to click on the main form in the background. With IE the main form darkened, with Firefox the main form was black and I could no longer see the fields (I have seen reports of this on the list before). Interestingly enough the main form layout is all messed up in the 7.5 MT, all of the fields are listed in one column down the left of the form. Our production MT is still 7.1 and using the 7.1 MT server the form layout is perfect (multiple rows, vert Nav bar on left, etc). I flushed the cached on the 7.5 MT without any change. This form was designed on a 7.1 ARS/Admin Tool and then imported into 7.5 ARS using Dev Studio. I am not sure that should make much difference since it works fine in the 7.1 MT. Jason On Mon, Sep 7, 2009 at 12:48 PM, Joe D'Souza jdso...@shyle.net wrote: ** I am on ARS 7.5 Patch 2 (ARS. Mid-Tier and the Development Studio client) and I use IIS 6 as the Web Server on Windows 2003 and Tomcat 5.5.25 as the Web Servelet engine. I am yet to investigate this in greater details but this is what I noticed before breaking off for this long-ish weekend.If I open a Dialog Box on the Mid-Tier client, (all workflow to do this was defined using the 7.5 P2 client), the parent window from where the Dialog Box was called from, does not get 'grayed out' as a background window, and I can click into it.. I am yet to investigate this in details to check if this functionality works correctly if developed in 7.1 and then upgraded to 7.5. Here is what I plan to do as soon as I get to work this coming week. I intend taking a XML definition file of the Active Link to see what I see in the open window action options in the definition.. I have a gut feeling that somehow, I will see the wrong option there. From the development studio interface I have already verified that I have the 'Dialog' window type selected, and not Search or whatever.. Just for kicks I also intend to set a temp field to $OPERATION$ and see what operation the Mid-Tier thinks it has to perform... I was just wondering if any of you have experienced this behavior as well?? I was planning to export that active link and import it into a test 7.1 system and check on what I see there and if the definition looks bad there, then correct it there and then import it into the later version and see if it fixes anything.. Joe PS: I found this strange behavior towards the later part of my last day at work last week, so didn't have the time to check if it worked on the User Tool. Anyways this application that I am building will specifically be used from the web interface, so even if it does work on the User tool I cannot really use that as a workaround until a fix is found. However I will verify if it does work from the User interface just for kicks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Hours to Resolve field in Remedy 7 HPD:HelpDesk form?
Hello, Can anyone tell me if there is an equivalent field in Remedy 7 Incident Management/HPD:HelpDesk form to the Remedy 6 Hours to Resolve field (which took into account Business Hours, etc)? Maybe I'm just overlooking it? (hopefully?) Thanks, Julie Kanakanui ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Fwd: Importing file using Run Process using escalation
Hi Rick, Did you ever get this resolved? I want to do something similar and haven't done this in the past. I want to be able to schedule it via an escalation. I have an automatically generated .csv file go to a specific location nightly. Is your .bat file actually a script that defines the mapping etc? If it's working for you I'd appreciate a sample of the script. Appreciate any help you can provide. Thanks, Susan *Susan Palmer* Enterprise Remedy Developer and Administrator *ShopperTrak RCT Corporation* 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 -- Forwarded message -- From: Trevino, Rick rick.trev...@unisys.com Date: Mon, Aug 25, 2008 at 2:38 PM Subject: Re: Importing file using Run Process using escalation To: arslist@arslist.org ** Igor and Joe, thanks for the help on this This is the command I used to get it to run, I looked at Igor example and pretty much copied it to work on our environment, Thanks again all who gave suggestions. *cmd.exe /C F:\ImportCompFile.bat* -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *igor ivanov *Sent:* Monday, August 25, 2008 2:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Importing file using Run Process using escalation ** try this (it's working in my Windows): 1. Escalation: Change Status Field = Import 2. Run Filter on Modify Status = Import: Run Process cmd /c F:cd \x\x\x\ImportCompFile.bat Regards, : Igor Ivanov, RSP : Data Base Connection, Inc. : Desk: 703.605.1837 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade AR System from 7.0 to 7.5
I'm trying to upgrade from 6.3 to 7.5, getting unsuccessful results on every time I do it. The fact is that this kind of migration is supported by the installer (confirmed in the install guide). Do you know any known issues or any tips about it? Regards, Miguel 2009/9/8 strauss stra...@unt.edu ** Make darn sure that you have planned for recovery (back up db before each step, and make copies of all file directories before beginning), and have tested recovery procedures (restore db from backup, and deleting or renaming file folders for applications left behind by any failed install) for each step of the upgrade, ESPECIALLY for the AtriumCore installer which I have only seen succeed once in our environment with the minimum number of features. Some of the app installers had to be run a second time to clear all errors; not all of them will run more than once against the same file structure. I am waiting for the 7.5.00.003 patches to come out before I try any of this again. Known problems with AIE, if you have it installed, are that it must be patched to at least 7.1.00.004 before the upgrade, and if it fails it will delete not only the instance that you are upgrading but any other instances that are installed on the same server in the default directory. I don’t know what the prerequisites are if you are coming in from 7.0 instead of 7.1, but I would expect there to be some. If you have customized ANY forms or workflow, rehearse and script the restoration of those customizations as it is a good bet that the various 7.5 upgrade installers will overwrite them. Some, like searching for customers in ITSM 7.0, have been _*extensively*_ rewritten and that will break any customizations that you have made to the module. If you are just using ARS, not ITSM, the password management code changed a lot from 7.0 to 7.1 and again to 7.5. Suggestion: if you have any flashboards that are actively storing History, edit them to have a current start date and an expiration period, and still watch out for an explosion of data in the FB:History table. After upgrading from 7.1 to 7.5, and at the end of one month, our FB:History form suddenly gained 41 million records in two days. My last testing was in July with all patch 002 distributions on Windows x64 platforms, so your experience will be different but some of the pitfalls will be the same. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ITSM 7.0.02.009 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.2.00.002; Service Level Mgmt 7.1.00.01+, AIE 7.1.00.003+; Kinetic Request 4.0.3.3, Survey Lite 4.0.3.3, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.002 (AREmail Patch 004 debug) on: Win2K3 Ent x64 Sp2 / SQL Server 2005 x64 Sp2 *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kathy Morris *Sent:* Tuesday, September 08, 2009 9:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Upgrade AR System from 7.0 to 7.5 ** Hello all - I am about to upgrade our system AR System from 7.0 to 7.5, and I was wondering what challenges, gotchas, tips, things to look out for, what have other developers experienced. Is this going to be painful uuugh We will be keeping our existing data, and workflows. -- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ar system duplicate forms and workflow
** Folks, I have a problem with the AR System forms and workflow. I have noticed errors in the arerror.log file that says there is duplicate forms and workflow. This was a new in install as of 3 months ago. I do not remembers these errors after the install, but it was 3 months ago. The log file says there is duplicate forms and workflow of the ar system forms. I have looked in the database and our DBA has looked and we do not see anything duplicated. This came to light we we were told that email was no longer being received. I have used the ar system email messages form and and created a new record and the email was sent. This is on a ars 6.3 patch20 system with SQL 2000/MS 2003 server. I know it is no longer being supported, but I have no choice right now. Anybody remember anything that can be of help. I know I can reinstall the email engine, but management have concerns about a reinstall. Thanks in advance -- Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
