Re: About java.lang.UnsatisfiedLinkError:CMDBInitialization
Hi, This is a typical Remedy Error Message (90), you can not connect to the remedy server. I think, this has nothing to do with the jar files, all jar files are OK now. But check the login parameters, user, password, port number and so on. Be also aware, that there ist no firewall behind your application Tristan honorm...@gmail.com schrieb: Thanks for replying,My CMDB version is 7.5,and I checked the list in my enviroment ,there is one jar-file was missing :commons-configuration-1.3.jar I downloaded a commons-configuration-1.6.jar .There is another error:RPC Fault FaultString=ERROR(90): Can't establish the connection with the AR Server vm-uopiii-t(0):RPC：SuccessfaultCode=Server.ProcessingfaultDetail=null Tomcat error message: [Flex] 09/09/2009 17:03:14.640 [ERROR] [Message.General] Error handling message: flex.messaging.MessageException: ERROR (90): Can't establish the connection with the AR Server vm-uopiii-t (0) : RPC: Success incomingMessage: Flex Message (flex.messaging.messages.RemotingMessage) operation = getRootClasses clientId = F4D86F60-BB09-17ED-3BE9-72A31C684B12 destination = cmdbclassservice messageId = D0EC7DC6-F627-4480-B54D-2047F7B5D0FA timestamp = 1252486992875 timeToLive = 1252486992875 body = null hdr(DSEndpoint) = my-amf hdr(DSId) = F4D8468A-A10D-43AA-1638-E1364A606070 errorReply: Flex Message (flex.messaging.messages.ErrorMessage) clientId = F4D86F60-BB09-17ED-3BE9-72A31C684B12 correlationId = D0EC7DC6-F627-4480-B54D-2047F7B5D0FA destination = cmdbclassservice messageId = F4D88035-D00B-8A2C-F41D-86397E73389E timestamp = 1252486994640 timeToLive = 0 body = null code = Server.Processing message = ERROR (90): Can't establish the connection with the AR Server ; vm-uopiii-t (0) : RPC: Success details = null rootCause = com.bmc.bsm.atrium.rpc.service.cache.AtriumClassCacheException: ERROR (90): Can't establish the connection with the AR Server ; vm-uopiii-t (0) : RPC: Success body = null extendedData = null tristan.rop...@t-online.de wrote: Hi, I'm not 100% sure, but be aware, that the CLASSPATH variable contains these jar-Files ! I do not know, the version of your CMDB, bt i have written an own CMDB utility in version 7.1 and it works ! arapi71.jar cmdbapi21.jar commons-configurations-1.3.jar commons-logging-1.0.4.jar log4j-1.2.8-jar spring.jar Tristan honormine schrieb: I opened the BMC Atrium Core Console ,clicked on the Applications-Explorer, There is the error:java.lang.UnsatisfiedLinkError: CMDBInitialization; RPC Fault faultString=java.lang.UnsatisfiedLinkError: CMDBInitialization faultCode=Server.Processing faultDetail=null I checked the Tomcat,there is the error message: [Flex] 11/23/2009 15:00:32.984 [ERROR] [Message.General] Error handling message: flex.messaging.MessageException: java.lang.UnsatisfiedLinkError : CMDBInitialization incomingMessage: Flex Message (flex.messaging.messages.RemotingMessage) operation = getQueries clientId = A2BD100C-EC1D-F8C9-2ADE-72CA2C5446EB destination = queryTool messageId = A0FA52C3-342F-9CBB-7E26-1FD4E9BAB716 timestamp = 1258959632812 timeToLive = 1258959632812 body = null hdr(DSEndpoint) = my-amf hdr(DSId) = A2BAA108-BC1F-C87B-460D-D4096370997F errorReply: Flex Message (flex.messaging.messages.ErrorMessage) clientId = A2BD100C-EC1D-F8C9-2ADE-72CA2C5446EB correlationId = A0FA52C3-342F-9CBB-7E26-1FD4E9BAB716 destination = queryTool messageId = A2BD11B0-D80A-3BDD-6EE2-FE7370810AE1 timestamp = 1258959632984 timeToLive = 0 body = null code = Server.Processing message = java.lang.UnsatisfiedLinkError : CMDBInitialization details = null rootCause = java.lang.UnsatisfiedLinkError: CMDBInitialization body = null extendedData = null [Flex] 11/23/2009 15:00:33.046 [ERROR] [Message.General] Exception when invoking service: remoting-service with message: Flex Message (flex.messaging.messages.RemotingMessage) operation = getRootClasses clientId = A2BABAA8-CB09-1E07-4189-F5E019BE2D51 destination = cmdbclassservice messageId = DABA9F62-EFF5-2C2B-5244-1FD4E9BA4706 timestamp = 1258959633000 timeToLive = 1258959633000 body = null hdr(DSEndpoint) = my-amf hdr(DSId) = A2BAA108-BC1F-C87B-460D-D4096370997F exception: flex.messaging.MessageException: java.lang.UnsatisfiedLinkError : CMDBInitialization How can I deal with it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Quoted from: http://old.nabble.com/About-java.lang.UnsatisfiedLinkError%3ACMDBInitialization-tp26473641p26473786.html
Analytics Trainer
We are looking for someone in the DC area who can perform Analytics training. The effort is about 70 hours. Limited travel costs may be available. Additional opportunities exist, so more work is available for the right person. The customer is ready to start. There are no special security requirements. If you are interested and available, please contact me off post for more details. Thanks, Mark Mark Lev Director of Remedy Operations ITIL Foundation 3 Certified 703-672-4390 703-399-6155 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA ---
Re: Remedy for facilities management
This isn't exactly what you're looking for, but we have a Remedy application that is used to control access to our data center. - Employees and vendor personnel that are pre-authorized are stored in the system. A periodic review of their status is triggered by workflow. - Each request to enter the data center is submitted into the application. It includes the area(s) they need to visit, which provides the information that our Security dept. needs to enable their access key for only those areas. - Each access request must be accompanied by a work order (Remedy) that describes the work that will be done. - Is integrated with our Remedy based change management application. - Requests are entered by our data center operations team. The security dept. becomes aware of new requests and keeps tabs on who is in the D.C. by monitoring a Remedy dashboard form. No manual hand-offs between Operations and Security are required. Bruce From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Randeep Atwal Sent: Tuesday, November 17, 2009 11:07 AM To: arslist@ARSLIST.ORG Subject: Remedy for facilities management ** Hi listers, Just wanted to reach out and get a quick poll from the list as to whether you have used Remedy to cater to your organizations Facilities Management needs. Here are the areas of particular interest: Preventative and Reactive Maintenance on Facilities assets such as HVAC, UPS, going down to fire extinguishers, building systems such as Heat, AC, Doors, Roofs... (ideally with all of these things integrated with ITSM 7.x and the CMDB/Asset Management) Self Service for end users requesting facilities requests via SRM Mobile Access via Aeroprise for facilities technicians who always work away from their desks, needing to close down a ticket. If you can confirm that you do use remedy for some or all of these purpose, it would be much appreciated; the driver is that we need to give our Facilities group some assurance that if they were to go down this path, they would not be alone, and that this has successfully been done by other organizations. We are particularly interested in knowing of organizations with a large multi-building campus as well as sites in various countries that use the system to manage Facilities work. If you have any type of integration to a dedicated Facilities Management system such as ARchibus, details on that would be very useful also. Thanks Randeep Get a great deal on Windows 7 and see how it works the way you want. See the Windows 7 offers now. http://go.microsoft.com/?linkid=9691813 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Ecception Error
We also used to have this problem quite frequently and it always affected different users each time. The only workaround we had was to flush the MT cache, stop Tomcat on all of our web servers, restart Tomcat, and flush the cache again. Our eventual fix was a patch which has completely resolved the issue. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nikolay Fedoseyenko Sent: Thursday, November 12, 2009 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Ecception Error ** Try cleaning preference record for specific user that having a problem on AR System User Preference form. From: Ramagiri ravi.ramag...@gssamerica.com To: arslist@ARSLIST.ORG Sent: Thu, November 12, 2009 12:55:57 PM Subject: Re: Caught Ecception Error ** In think only in one machine . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, November 13, 2009 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Ecception Error ** Does this happen on all machines that try or just one? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Thursday, November 12, 2009 11:33 AM To: arslist@ARSLIST.ORG Subject: Caught Ecception Error ** Hi All , Please can anybody explain why this error will get while we try to login with IE or Fire Fox browser. I have did what LJ and Begosh, Kevin told me to do but still this error occurs. I flush the cache of mid tier and disable the “ persistence cache mode “. Is this the problem with the browser or any thing else. Error! Filename not specified. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block ‘B’, Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.comhttp://www.gssamerica.com/ __ Information from ESET NOD32 Antivirus, version of virus signature database 4601 (20091112) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Advanced Search/field ID?
All, I'm sure I've done something like this before, but can't find the details ... The advanced search criteria has a field ID, doesn't it - so that you can query over what is, er, being queried? I can't for the life of me find the details of the field ID in question. Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Advanced Search/field ID?
Hi, Just add file id 1005, the Search Bar in Form-FormActionFields. I have seen strange bugs concerning this field... A problem is that you can not access the QBE-fields, but only the data specified in the Advanced Search bar. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. All, I'm sure I've done something like this before, but can't find the details ... The advanced search criteria has a field ID, doesn't it - so that you can query over what is, er, being queried? I can't for the life of me find the details of the field ID in question. Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Advanced Search/field ID?
1005 IMHO you have to add this field to your form to be able to reference it in workflow. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Barber, David Gesendet: Montag, 23. November 2009 16:41 An: arslist@ARSLIST.ORG Betreff: Advanced Search/field ID? ** All, I'm sure I've done something like this before, but can't find the details ... The advanced search criteria has a field ID, doesn't it - so that you can query over what is, er, being queried? I can't for the life of me find the details of the field ID in question. Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Advanced Search/field ID?
Hi Misi, Many thanks - I've seen some mention of bugs relating to this, also that its not supported in v7? Seems to be working happily on our v7.0.1 system at the moment though . I'm only wanting to pick up the results of macro searches, and this (should) do the job. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: 23 November 2009 15:47 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search/field ID? Hi, Just add file id 1005, the Search Bar in Form-FormActionFields. I have seen strange bugs concerning this field... A problem is that you can not access the QBE-fields, but only the data specified in the Advanced Search bar. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. All, I'm sure I've done something like this before, but can't find the details ... The advanced search criteria has a field ID, doesn't it - so that you can query over what is, er, being queried? I can't for the life of me find the details of the field ID in question. Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Interactive Intelligence Call Center Software Solution: any opinion?
This tool promises a lot: http://www.inin.com/ProductSolutions/Pages/default.aspx Does anybody have any opinion? Anybody integrated any of its capabilities with Remedy? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARPlugin.exe growing uncontrollably
Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Development Cache Mode revisited
Yep. If anyone is interested, p171 7.5 Config. When object definition changes are made to the administrative server in a server group, other members of the group can be notified either by a signal or by a database posting. With signaling, other servers are notified of changes immediately, and there is no delay in resynchronization or updating definitions. The database method reduces server activity when object definition changes are communicated between servers and is an effective way to reduce the number of cache reloads when a series of changes are made, but there is a delay before other members of the server group pick up the changes. By default, AR System uses a combination of these methods for different types of updates in a server group. Server definition changes such as changes to forms, active links, filters, and escalations, as well as user group changes, are handled by database posting. All other changes, such as Alert registration, DSO activity, and so on, are handled by signaling. However, you can configure the server to use signaling for all changes including server object changes by following the procedure in this section. The configuration file setting Server-Group-Signal-Option tells the server whether to use arsignald for all signals, rather than using a combination of signaling and database posting. If set to true (T), server object changes are communicated by arsignald instead of database posting. Use this option if you don?t want any delay in communicating server object changes to other servers in the server group. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Date: 11/20/2009 03:13 PM Subject: Re: Development Cache Mode revisited Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Concerning the other servers in the server group, the behavior is discussed in one of the AR server guides, but I?m not sure which one (it?s been a while since I read it). It probably wouldn?t be too hard to find if needed. In a nutshell, though, each of the servers in the server group periodically checks to see if the schema has been updated (or if new groups have been added, etc.), and builds a new copy of the cache from the database when they see that it has changed. If I recall correctly, the polling frequency may be able to be configured in ar.conf, and it doesn?t immediately update once it notices a change. Rather, it will wait until something like two successive polling cycles have passed without additional changes occurring before rebuilding its local cache. That way, it?s less likely to do an update in the middle of a set of changes. If Dev Cache Mode is turned off on the other servers in the group, and users are logged into those servers, users will continue to use the old copy of the cache until they log out and back in again. Note that this means that, depending on the frequency of changes (including adding new Remedy group or ITSM Support Groups), this can be a significant source of memory usage on the server. We have run out of memory and had the server crash in the past due to creating several new Support Groups throughout the day, and each one causing yet another copy of the cache to be held in memory for the people that logged in since the last time it was updated. This is even more of an issue if people don?t log out correctly (e.g., if they?re using the mid-tier and simply close their browser window without logging out), as the system will NOT log them out automatically, even though it will eventually release their write licenses. This causes old copies of the cache to be retained for longer periods than necessary. The old copies of the cache will be held in memory until everyone that was using that particular copy log out of Remedy; it will then release it, and you memory usage will drop. Like I said, that?s from memory and recent experience. I do recall reading it in one of the guides in the standard documentation, so you should be able to find the specifics if you want them. Lyle From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, November 20, 2009 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Development Cache Mode revisited ** Be aware that (mysterious) things in ITSM7 trigger recaches -- not just definition imports or changes. I haven't quite figured out what -- but we have one or two a day -- no admin involved. They show as Remedy Application Service user. Some can be traced to group changes, which we now perform after-hours. Others are a mystery. I don't think there are db read differences when updating the cache - just the server handling of the in-memory copy. If you watch the size of the
Re: Interactive Intelligence Call Center Software Solution: any opinion?
We use i3 here. We have a plan to eventually integrate but haven't gotten there yet. I would also be interested to know if anyone has done a CIC-Remedy integration. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Rabi Tripathi ars_l...@yahoo.com To: arslist@ARSLIST.ORG Date: 11/23/2009 10:48 AM Subject: Interactive Intelligence Call Center Software Solution: any opinion? Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG This tool promises a lot: http://www.inin.com/ProductSolutions/Pages/default.aspx Does anybody have any opinion? Anybody integrated any of its capabilities with Remedy? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARPlugin.exe growing uncontrollably
I have seen this sort of thing happen when you make code changes in production with Development Cache Mode off. Note that there are some apps which cause this to happen, the worst offender seems to be Service Level Management but I don't know if RKM does this. This problem was quite severe under Linux but is observable under Windows. Regards, Chuck Baldi On Mon, Nov 23, 2009 at 11:48 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 -- *Christie Pargeter * *Legacy Health IS - Programming SR Technical Analyst *cparge...@lhs.org * **1120 Building* tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
LDAP out of memory
Hello all, Hopefully someone can point me in the right direction... Every 2 weeks or so, I get a call from my help desk stating that they cannot log into Remedy. Once I restart the application service (AR System Server), users are able to log in again. We currently have LDAP configured to cross reference blank passwords with Active Directory. The error I see in the ARERR.log file is: Mon Nov 23 03:35:33 2009 390603 : The LDAP operation has failed : Out of memory (LDAPERR 90) (ARERR 3377) Mon Nov 23 03:35:33 2009 390603 : The LDAP operation has failed : Out of memory (LDAPERR 90) (ARERR 3377) Mon Nov 23 03:35:33 2009 390603 : The LDAP operation has failed : Out of memory (LDAPERR 90) (ARERR 3377) Mon Nov 23 03:35:33 2009 390603 : The LDAP operation has failed : Out of memory (LDAPERR 90) (ARERR 3377) Mon Nov 23 03:35:33 2009 390603 : The LDAP operation has failed : Out of memory (LDAPERR 90) (ARERR 3377) System info: ARS 7.1 P7 ITSM 7.0.03 P6 Windows 2003 SQL 2005 database AREA LDAP Config set up check one domain controller to authenticate users. Any help greatly appreciated! Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Interactive Intelligence Call Center Software Solution
On Mon, Nov 23, 2009 at 11:54 AM, Tony Tony, What features do you use? On Mon, Nov 23, 2009 at 11:54 AM, Tony Worthington tony.worthing...@kohls.com wrote: ** We use i3 here. We have a plan to eventually integrate but haven't gotten there yet. I would also be interested to know if anyone has done a CIC-Remedy integration. Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Rabi Tripathi ars_l...@yahoo.com To: arsl...@arslist.or ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Interactive Intelligence Call Center Software Solution
Different team so I'm not sure on specific products. We use various i3 products in different areas. My part (Remedy) would interface with CIC -- inbound Help Desk calls. http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Rabi Tripathi ars_l...@yahoo.com To: arslist@ARSLIST.ORG Date: 11/23/2009 11:39 AM Subject: Re: Interactive Intelligence Call Center Software Solution Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG On Mon, Nov 23, 2009 at 11:54 AM, Tony Tony, What features do you use? On Mon, Nov 23, 2009 at 11:54 AM, Tony Worthington tony.worthing...@kohls.com wrote: ** We use i3 here. We have a plan to eventually integrate but haven't gotten there yet. I would also be interested to know if anyone has done a CIC-Remedy integration. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From:Rabi Tripathi ars_l...@yahoo.com To: arsl...@arslist.or ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARPlugin.exe growing uncontrollably
I did a server reboot on Sunday at 1:15 pm the file was at 20,848 K. Today at 8:39 am it was at 66,484 K. No one has done any code changes since the reboot. We do have RKM but we don't have SLM installed. The only other correlation we have seen is that when our system locks up someone has been doing quite a bit of work in the ReportCreator screen. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, November 23, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARPlugin.exe growing uncontrollably ** I have seen this sort of thing happen when you make code changes in production with Development Cache Mode off. Note that there are some apps which cause this to happen, the worst offender seems to be Service Level Management but I don't know if RKM does this. This problem was quite severe under Linux but is observable under Windows. Regards, Chuck Baldi On Mon, Nov 23, 2009 at 11:48 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Assignment Engine Dying
Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Assignment Engine Dying
Found this error, looks like it happens once a day: [08:19:20,11/22/09] AssignEng Category: AE-CHK-CONFIG - Could not register with the application command dispatcher. Terminating AE Service. [08:19:20,11/22/09] AssignEng ** [08:19:21,11/22/09] AssignEng Initialized system. [08:19:21,11/22/09] AssignEng AR System Assignment Engine 7.1.00 Patch 007 200904080530 [08:19:21,11/22/09] AssignEng Initialized RPC and Winsock. [08:19:21,11/22/09] AssignEng Initialized access to AR system. [08:19:21,11/22/09] AssignEng Service status updated to RUNNING. [08:19:21,11/22/09] AssignEng Found pending command form. [08:19:21,11/22/09] AssignEng Initialized. Entering message processing loop. Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Assignment Engine Dying
We had issues with that a while back, and what was odder was that we weren't even using it; we had Remedy configured not to use the assignment engine. If I recall correctly, our issue had to do with old, bad data stuck in the Application Pending form combined with assignment engine rules that had been disabled in the Assignment Engine Administration Console. It seems that someone had disabled some rules in an attempt to stop getting tickets auto-assigned without understanding how to simply turn off the assignment engine. Then, when the assignment engine tried to process certain requests in Application Pending, it wasn't finding a matching rule and was crashing because of that. In fact, now that I think about it, I think it was still trying to autoassign tickets for some reason, even though we had configured it not to, so we ultimately just commented that process out of armonitor.cfg so that it simply didn't run in the first place. I don't know if that could be related to what you're seeing, but if you think it might, I can try to dig up the details again for you if you'd like. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, November 23, 2009 1:26 PM To: arslist@ARSLIST.ORG Subject: Assignment Engine Dying ** Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Assignment Engine Dying
Aside from the error at the top, this looks similar to what we saw - it entered the processing loop and then simply died without any indication of what the error was. It took us a while to figure out what it was on our side, but it boiled down to disabled rules in the AE administration console in our case. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, November 23, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Assignment Engine Dying ** Found this error, looks like it happens once a day: [08:19:20,11/22/09] AssignEng Category: AE-CHK-CONFIG - Could not register with the application command dispatcher. Terminating AE Service. [08:19:20,11/22/09] AssignEng ** [08:19:21,11/22/09] AssignEng Initialized system. [08:19:21,11/22/09] AssignEng AR System Assignment Engine 7.1.00 Patch 007 200904080530 [08:19:21,11/22/09] AssignEng Initialized RPC and Winsock. [08:19:21,11/22/09] AssignEng Initialized access to AR system. [08:19:21,11/22/09] AssignEng Service status updated to RUNNING. [08:19:21,11/22/09] AssignEng Found pending command form. [08:19:21,11/22/09] AssignEng Initialized. Entering message processing loop. Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
$GROUPS$ does not include Assignee, Assignee Group, or other dynamic groups
If I am a member of a dynamic group based on field 112 (or AssignedTo for that matter)-- why doesn't $GROUPS$ reflect this group? I tried making a AL and a Filter to display $GROUPS$ in a field on display and/or GET, but it does not include these groups. How else can one query a form for $GROUPS$ LIKE %4;% OR $GROUPS$ LIKE %7;% (Assignee and Assignee Group, respectively) In other words, how can I query a form for records where I am in these specific dynamic groups? There might be several other custom dynamic groups that let me see a record, so using permissions alone as an alternative to querying is not useful beyond basic use cases. Simple example: You have read-only access to certain records because you are a Vice President and you like to know what is going on-- however you want to filter out those records and only see records where you are assigned to do something, such as approve a specific request. So you query by Assigned To Group field to only show records where a group you are in is Assigned to do the task. Does that use case make sense? Does using groups make sense for this? Sorry if this seems whiny, I am at a loss as to why this is so difficult, I thought groups would make things like this easier! Do I really need to break up $GROUPIDS$ into pieces using an AL Guide and build a really long query string? end result being something like... (for 4 groups 501-504).. 'Assigned To Group' LIKE %501;% OR 'Assigned To Group' LIKE %502;% OR Assigned To Group' LIKE %503;% OR Assigned To Group' LIKE %504;% Obviously the above seems to be the wrong way to do things... but I'll do it if it is the only way. Thanks in advance, and sorry for the repost, my last question seemed too vague so I've reworded it basically. Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: $GROUPS$ does not include Assignee, Assignee Group, or other dynamic groups
Brien, $GROUPS$ and $GROUPIDS$ are keywords. First, keywords are context sensitive to the environment not to a specific ticket. Second, these keywords are the list of groups to which you have been assigned membership. You cannot be assigned membership to implicit groups. These are groups where there is transient participation on a per-ticket basis. These keywords will be the same for your login (unless your group assignment changes while you are logged in). They do not vary on a per-entry basis. Just think about the performance ramifications if the system had to dynamically recaculate the value of a keyword on every entry during the middle of a search operation! You are using the wrong technique to try and perform the operation you are suggesting. Permissions grant you access to things. They do not perform assignment. Now, sometimes you may have an assignment field that is also defined as a field that grants access. But they are two different concepts. So, permissions will only let you see entries you should be seeing. Now, you want to subset those entries to get only ones that match a criteria. If you want to search for entries where the user is the Assignee, you have to look for the LOGIN NAME of the user not any group data. The Assignee field is a USER NAME field. So, 'Assignee' = $USER$ is the type of qualification to find records that the user is assigned. Next, comes the Assigned to Group field. In general, when an application is set up, a field like this contains A SINGLE group name (or group number). You generally don't assign something to three groups. If it happens to be a name, $GROUPS$ LIKE % + 'Assigned Group' + % is a candidate search criteria. You do need to be careful about this type of comparison if you have groups with overlapping names (like Admin and Full Admin where you may get an incorrect match for Admin). If it happens to be an ID, $GROUPIDS$ LIKE %; + 'Assigned Group' + ;% is a candidate search criteria. Note the preceeding and trailing semicolon to gaurantee proper matching as the syntax of the GROUPIDS field is ;#;#;#; so that every group number has a preceeding and trailing semicolon so you don't have issues or risks with partial matches. ;77; matches ONLY group 77 and not 177 or 4077 or 777. Now if you really do assign things to a list of groups and each user can be in a list of groups, you will have to produce more involved qualifications where you parse the GROUPS or GROUPIDS keyword values apart and perform searching like you mention -- but that is really not a common scenario. I hope this note provides a few ideas and gives you a different way of looking at your problem where you separate the concepts of PERMISSIONS from other concepts like ASSIGNMENT. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Monday, November 23, 2009 2:05 PM To: arslist@ARSLIST.ORG Subject: $GROUPS$ does not include Assignee, Assignee Group, or other dynamic groups If I am a member of a dynamic group based on field 112 (or AssignedTo for that matter)-- why doesn't $GROUPS$ reflect this group? I tried making a AL and a Filter to display $GROUPS$ in a field on display and/or GET, but it does not include these groups. How else can one query a form for $GROUPS$ LIKE %4;% OR $GROUPS$ LIKE %7;% (Assignee and Assignee Group, respectively) In other words, how can I query a form for records where I am in these specific dynamic groups? There might be several other custom dynamic groups that let me see a record, so using permissions alone as an alternative to querying is not useful beyond basic use cases. Simple example: You have read-only access to certain records because you are a Vice President and you like to know what is going on-- however you want to filter out those records and only see records where you are assigned to do something, such as approve a specific request. So you query by Assigned To Group field to only show records where a group you are in is Assigned to do the task. Does that use case make sense? Does using groups make sense for this? Sorry if this seems whiny, I am at a loss as to why this is so difficult, I thought groups would make things like this easier! Do I really need to break up $GROUPIDS$ into pieces using an AL Guide and build a really long query string? end result being something like... (for 4 groups 501-504).. 'Assigned To Group' LIKE %501;% OR 'Assigned To Group' LIKE %502;% OR Assigned To Group' LIKE %503;% OR Assigned To Group' LIKE %504;% Obviously the above seems to be the wrong way to do things... but I'll do it if it is the only way. Thanks in advance, and sorry for the repost, my last question seemed too vague so I've reworded it basically. Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
arforkd won't start
Solaris 10, Sybase 12.5.3 I'm trying to upgrade a 5.1.2 arserver to 7.1. On my stage 5 restart, ar_install started arserver but couldn't start arforkd. I then tried a manual start (arsystem), and noticed this in the console output: ars02-new% /opt/ar/ars02/bin/arsystem start [1] 4930 ars02-new% Action Request System initializing. Starting AR System Server /opt/ar/ars02/bin/arsystem: JAVA_HP_PRELOAD: not found /opt/ar/ars02/bin/arsystem: JAVA_HP_UNSET: not found (ARNOTE 0) AR Monitor version 7.1.00 Patch 007 200904160530 started. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:4965) started. ./arserverd server: locale=[[ C ]], LANG=[[ C ]] Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) 390600 : Safeguard mismatch - potentially corrupted filter (ARERR 8844) CCMCL-Flag%·%OnSubmit 390600 : Safeguard mismatch - potentially corrupted filter (ARERR 8844) CCMCL-Flag%±%OnSubmit 390600 : Safeguard mismatch - potentially corrupted filter (ARERR 8844) CCMCL-Flag%ñ%OnSubmit 390600 : The file specified for a form does not hold a form definition (ARERR 400) Action Request System initialization is complete. Here is the console output from the ar_install (earlier): ars02-new% more ar_install.log Platform: solaris Version: 5.10 Platform Subtype: solaris OS Locale: C Monday, November 23, 2009 2:28:34 PM PST Installing as arsystem Installation will re-start at stage 5 Because you are installing the AR System software as a user other than root, note the following: - Some of the files that are normally created or updated in the /etc directory during a root installation will be placed in the AR System home directory - In order to complete the installation process, the files must be copied to the /etc directory at the specified time To facilitate this installation, please create and give full read/write/execute permissions to the /etc/arsystem directory ** * * Action Request System(R) Installation * ** A record of this installation will be kept in /usr/tmp/ar_install.log Stage 1: Monday, November 23, 2009 2:28:34 PM PST Stage 2: Monday, November 23, 2009 2:28:34 PM PST Stage 3: Monday, November 23, 2009 2:28:34 PM PST Stage 4: Monday, November 23, 2009 2:28:34 PM PST Stage 5: Monday, November 23, 2009 2:28:34 PM PST Starting the AR System Server: Monday, November 23, 2009 2:28:34 PM PST AR System Server did not start in the allocated time. Do you want to continue waiting for the AR System Server to start [y] n Could not start AR System arforkd AR System installation terminated at Stage 0: Initialization. The new AR System directories are installed. The previous AR System directories have been saved with .bak suffix. Check /usr/tmp/ar_install.log and /usr/tmp/arErrorLog to identify the problem. If necessary, call Technical Support to resolve the problem. Once the problem has been resolved, continue the installation from the point at which it terminated by issuing the following command ./ar_install_SW00276692 -s where is the number of stage at which the previous installation terminated. I hope that those corrupt filters aren't stopping arforkd. I kind of doubt it. Anyway, I can't connect with the Admin tool to fix. Does arforkd care about Java to start up? In the 5.1.2 arsystem file, the JAVADIR env variable needed to start with :. Is that still true in 7.1? #JAVADIR=JREPATH #installer will add the : in front of this value since it might be blank JAVADIR=:/usr/java:/usr/java/jre/lib/sparc/server/:/usr/java/bin Thanks, Jim O'Hara ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Unable to create CI in CMDB 2.1 P3
Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a CI through (as an example) AST:Computer Sytem or BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it doesn't. I've looked at the armonitor.cfg which has the proper entries for the cmdb executables. D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arcmdbd.exe -i d:\Program Files\AR System\Server -m D:\Program Files\AR System Applications\Server\BMC Atrium CMDB\server\bin\arrecond.exe -i d:\Program Files\AR System\Server -m I've restarted the services on both servers in the group, as well as go rebooting both boxes completely. No change. Also, when I try to make an attribute change in the CMDB Console, it just sits on Change Pending and doesn't move. There is nothing showing in the log. So I'm led to believe that a) The processes aren't starting up correctly. Or b) There is a broken link somewhere that I just can't find. I'd greatly appreciate any help. Thanks Edward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
