Current Host ID of ARS Server always changing
Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
Yes - search the knowledge base for 20015161 and you'll find Licenses generated from the Current Host ID value in ARS 7.5 become invalid after reboot of the Windows 2008 machinehttp://rkm.bmc.com/rkm/search.jsp?user=Self%20Helplocale=enID_EQueryTerms=AND%20'20015161'ID_Sources=SolutionsID_Published=onremedy=1SP=0 The solution is to get a license against the physical mac address of your network card rather than the one reported in the Server Administration console. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 11 December 2009 09:34 To: arslist@ARSLIST.ORG Subject: Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
Hi At wwrug09 in las vegas we presented our cti for remedy called via. It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too. We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and works with 100 or more agents. If you want to know more just ask. Cheers mark mark.gemm...@devoteam.com +34 630 955 455 On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote: We have an Avaya system and our customers are very happy with the integration. I wasn't involved in the implementation, but I think it wasn't too big of a project. I do know we brought in a Avaya contractor to do it. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
I've used this for a dev server on VM. http://www.mydigitallife.info/2008/06/30/how-to-change-or-spoof-mac-address- in-windows-xp-vista-server-20032008-mac-os-x-unix-and-linux/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Friday, December 11, 2009 3:19 AM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID of ARS Server always changing ** Yes - search the knowledge base for 20015161 and you'll find http://rkm.bmc.com/rkm/search.jsp?user=Self%20Helplocale=enID_EQueryTerm s=AND%20'20015161'ID_Sources=SolutionsID_Published=onremedy=1SP=0 Licenses generated from the Current Host ID value in ARS 7.5 become invalid after reboot of the Windows 2008 machine The solution is to get a license against the physical mac address of your network card rather than the one reported in the Server Administration console. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 11 December 2009 09:34 To: arslist@ARSLIST.ORG Subject: Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Add-Attachment fail on Filter
Hugo (or should I say Hyunkel v2.0 or maybe lord_dynasty ? It is Friday, and I chucked about your email address. :) ), Make sure that the field ID being used is for a Attachment Field and not an Attachment Pool field. (The difference is like a Table Column's field ID vs the Table Field's field ID.) In the Admin Tool, looking at the field Properties dialog the title of that window (at least in 6.3) should say Field Properties - Attachment and NOT Field Properties - Attachment Pool. You can also tell by the content of the Display tab. The Pool has a large, grayed out Text widget on the right and the Attachment field shows 'Data Type' = Attachment. HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Add-Attachment fail on Filter
Hi, I had a similar problem whilst trying to load attachments in ARS version 6.3. It would load the first attachment but not any more in the same filter processing run. BMC told me it was a known fault and was fixed in 7.x It wasn't! I solved it by using active links to call the filter processing for each attachment load. The other reason why the attachment may not save is the way the run process line is passed to the server. Try to run filter and sql log and look at the processing statements to make sure they conform to the syntax of the command. Regards John On Thu, 10 Dec 2009 13:04:35 -0600, Hyunkel v2.0 lord_dyna...@hotmail.com wrote: ARS 7.1 patch 007 Unix Server -- Solaris 10 The file is storage on the unix server. Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 10 Dec 2009 12:42:25 -0600 From: tony.worthing...@kohls.com Subject: Re: Add-Attachment fail on Filter To: arslist@ARSLIST.ORG ** What version and patch? Bugs around this process... Tony Worthington | Sr. Technical Analyst | Kohls Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Hyunkel v2.0 lord_dyna...@hotmail.com To: arslist@ARSLIST.ORG Date: 12/10/2009 12:38 PM Subject: Add-Attachment fail on Filter Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I'm trying now to add the attachment to the field, but guess i'm doing something wrong. For add the attachment i'm using a filter with a Run Process that calls for: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 /home/remedy/fit_ftp/other.txt The filter is getting executed but, the attachment is not being attached to the field. Do i need to do anything, or am i missing something? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Cuida tu aguinaldo y tus cuentas bancarias, OTTO te enseña cómo. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any
SCOM-to-Remedy Alternatives?
Hey, everybody. Happy Friday! Does anybody out there now of an alternative to Microsoft's SCOM-to-Remedy connector? I'm especially interested in the ability to push SCOM alarms to Incident Management in ITSM 7.5. Thanks. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SCOM-to-Remedy Alternatives?
Hey Tim, I'm will be implementing this integration next year. I would like to know how you do it; issues you come across; why use an alternative; etc. I've spoken very little with our server team, and from what they tell me, SCOM comes with its own plug-in that works with Remedy. They also mentioned that I will have to load some forms (and possibly workflow) onto the remedy server. As an alternative, you could have SCOM send emails to the HPD:IncidentInterface_Create form. if the email is formatted correctly, your incidents will work. Good Luck. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Friday, December 11, 2009 9:09 AM To: arslist@ARSLIST.ORG Subject: SCOM-to-Remedy Alternatives? ** Hey, everybody. Happy Friday! Does anybody out there now of an alternative to Microsoft's SCOM-to-Remedy connector? I'm especially interested in the ability to push SCOM alarms to Incident Management in ITSM 7.5. Thanks. --Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Get result from stored procedure
In a Set Fields action, where you wish to read the value for a field from SQL, and you want that value to be obtained from a SQL Server stored procedure, the following code works: EXEC pr_Remedy_GetExcelPath '$OS$' The stored procedure is called pr_Remedy_GetExcelPath, and appears as follows: CREATE PROCEDURE pr_Remedy_GetExcelPath @OS varchar(255) AS IF @OS='Windows 2000' SELECT 'C:\Program Files\Microsoft Office\Office\Excel.exe' FROM Control IF @OS='Windows XP' SELECT 'C:\Program Files\Microsoft Office\Office11\Excel.exe' FROM Control Its purpose is to determine the correct path from which to execute Excel depending on the operating system, so the one parameter is a varchar value for OS. Environment: ARS 6.3 SQL Server 2000 Hope this helps, Jim Ashton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB mapping question: dependency vs. component
Lyle, I appreciate your time and input. After analyzing the table, as you said, it further confuses the whole idea of what is dependent of what. I think I'm just going to map it out as it shows on the table and hope for the best... :). I thought I was going crazy for a moment there.. Here is another questions I'm throwing out there... after I create a relationship, am I supposed to do anything else? Under reconciliation manager or anywhere else The reason I ask is because I am getting an error message after I try to create a second dependency. For example: Dependency01: source BMC_Database. destination BMC_ApplicationSystem. reconciliationidentity RE001E0B1D2454_TEgSueRT2GwhQ45u (gets created successfully). Dependency02: source BMC_Database. destination BMC_ApplicationSystem. reconciliationidentity RE001E0B1D2454_TEgSueRT2GwhQ45u (I get an error). But if I change a digit in recon..ident it gets created successfully. Am I missing anything? Thank you, Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, December 10, 2009 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** OK. I see what you're saying. It does seem to list things the way you had them in your table implying that the destination depends on the source. Perhaps we were doing things completely backwards... And that just further confuses the whole idea of what's the parent and what's the child, because which direction would you expect the arrow to go for a dependency, to the thing being depended on, or to the item that depends on it? Concerning Components, I suppose it depends a bit on how you think of component. While a system is architected of many components, I'm not sure that they're components in the same sense as the types of things they're listing in their examples. The components they list here seem to either be logical (conceptual) components of a logical system (an Application System is a component of an Application Infrastructure) or physical components of a more complete physical whole (e.g., a Computer System - perhaps a VM - being a component of a Mainframe). The other separate types of components that make up a system (databases, computer systems, etc.) seem to be separate items that merely depend on each other. That makes more sense to me in my mind. For example, if you wanted to have something akin to an generic Remedy Application System (think, Remedy from a customer's perspective), I think that might actually have two components from the perspective of the system, the User tool (or maybe the Mid Tier) and the AR Server. Those are the two components of the system from the perspective of the overall Application System. However, behind each of those are sub-components that are separate but that depend on each other. E.g., the AR server depends on the Computer System it runs on and on the Database, the Database depends on the Computer System the DB server is running on, etc. Does that make sense at all. I don't know if I'm conveying what I'm thinking very well. It seems like you're headed in the right direction, though. Lyle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
Hi Kali, I read about this a few days ago. When the ARS is installed on virtual server, the license should be taken with any of the MAC addresses as the host id. Please check and let me know if this helps. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Fri, Dec 11, 2009 at 3:03 PM, Kali Obsum kali.ob...@macquarie.comwrote: ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
$Run Process$ Application-Business-Time-Add
Hi List, I've got the problem with $Run Process$ Application-Business-Time-Add in ARS 7.5. It calculates the business time in a strange manner. I've tried to set the unit to minutes(3) or days(4) but this process adds business hours instead independently of my settings. What is wrong? The format I've used is $Run Process$ Application-Business-Time-Add in ARS 7.5. $start time$ $offset$ $offset unit$ $Business time TAG$ $Holidays TAG$ Best regards, Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
Kali, Here is a KM from BMC on this issue. This is an extract from an article discussion the Host ID issue on a Windows 2008 Server: When attempting to license the ARServer 7.5 on Windows 2008, the Current Host ID value reported by the ARServer and displayed in the Add or Remove Licenses form via the User Tool does not match the physical address of any network card in the machine and changes each time the server is rebooted. Therefore, when licensing the machine this may work initially, but upon reboot the Current Host ID value changes and the license will become invalid. The Current Host ID will always take the format of: 20524153 Note: This problem occurs on both physical machines and virtual machines where ARS 7.5 is installed on Windows 2008. The server uses SNMP calls to get the MAC addresses of network adapters in the system and uses the first of these as the hostid. For some reason the SNMP calls used return many more entries than there are physical adapters in the server and the MAC address of most of these are dynamic and change on reboot. Product BMC Remedy AR System Server (version 7.5.00) Environment Windows 2008 Solution The workaround is to ensure that the AR Server is licensed against the MAC address of a physical network card and NOT the Current Host ID shown in the User Tool. The Windows AR Server will consider itself licensed if it has a valid AR Server license for ANY MAC address on the system, even if this is not displayed as the primary one. Therefore, use ipconfig /all from a command line to get the MAC address - eg; Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter Physical Address. . . . . . . . . : 00-50-56-96-38-BD and use this value (removing the - symbols) as the Host ID for licensing the AR Server, in this example it would be 0050569638BD (all letters should be in capitals). Please use this information to request the proper license for your server. After you installed the AR server 7.5 again, license it, apply the user and application licenses, and then install Atrium CMDB and the ITSM suite. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Friday, December 11, 2009 3:34 AM To: arslist@ARSLIST.ORG Subject: Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SCOM-to-Remedy Alternatives?
Tim, I worked with MS to get the current connector working last year. It is a small ARS import - just a few forms and some Filters. They are gearing up to port SCOM to 7.5 in early 2010, and are very aware of the need for this ASAP. Rick -Original Message- From: Tim Widowfield tim_widowfi...@yahoo.com Date: Fri, 11 Dec 2009 07:09:07 To: arslist@ARSLIST.ORG Subject: SCOM-to-Remedy Alternatives? Hey, everybody. Happy Friday! Does anybody out there now of an alternative to Microsoft's SCOM-to-Remedy connector? I'm especially interested in the ability to push SCOM alarms to Incident Management in ITSM 7.5. Thanks. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Problem during ARS 7.5 installation
Hi Listers, I am doing a fresh installation of ARS 7.5 on Solaris 10. The DB is Oracle 11 g and is this is hosted by another Solaris 10 server. While performing the installation, it goes on fine till the end, but fails in the final step. I checked the installation logs, ARERR 552 was recorded in it. When I tried to start the server manually, the following error is shown up. Any ideas on overcoming this problem will be appreciated. ./arsystem start Action Request System initializing. Starting AR System Server (ARNOTE 0) Starting AR Monitor version 7.5.00 Build 200812291922. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:18212) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18212) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18213) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18213) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18214) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) ^cr...@cdcmoms # (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18214) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18215) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Fri Dec 11 15:35:44 2009 (ARNOTE 0) AR Monitor stopped. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 1904 Invalid TLV Record
Hi Folks... Got the following error when trying to run a Crystal Report using the Open Window active link action: An error occurred while generating the Crystal report: 0x80043ae3 - Invalid TLV record. (ARERR 1904) We discovered that all our Crystal Reports that were embedded in the Form Report had a File Size of OKB. To solve this you can do one of the following: 1) Re-attach the reports. 2) Delete the records and re-import from a backup *ARX. Just thought I would share this - searched everywhere and could not find any information on this specific Crystal Report error message. Cheers! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: $Run Process$ Application-Business-Time-Add
Hi Irina Problem could be the dollar signs or you have your Holiday/Business tables referenced in the wrong order. Shown below is a process that I use on ARS 6.3 to add 8 business hours. $PROCESS$ Application-Bus-Time-Add $SERVERTIMESTAMP$ 8 3 Holidays TAG Business_Time TAG Good Luck Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of irina solarcuka Sent: Friday, December 11, 2009 10:50 AM To: arslist@ARSLIST.ORG Subject: $Run Process$ Application-Business-Time-Add ** Hi List, I've got the problem with $Run Process$ Application-Business-Time-Add in ARS 7.5. It calculates the business time in a strange manner. I've tried to set the unit to minutes(3) or days(4) but this process adds business hours instead independently of my settings. What is wrong? The format I've used is $Run Process$ Application-Business-Time-Add in ARS 7.5. $start time$ $offset$ $offset unit$ $Business time TAG$ $Holidays TAG$ Best regards, Irina _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Citrix GTA and Remedy
HI All, Has anyone integrated Citrix GoToAssist version 9 with Remedy? If so can you tell me how to do it? Currently I am using GTA version 7. When the chat session is started a record is created in Remedy 6.3 patch 20. Citrix is pushing for us to update to their version 9. The catch is they no longer support the integration with Remedy and the information they have provided has not been very helpful. Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: $Run Process$ Application-Business-Time-Add
Thank you , Mark. A little bit more about this problem. On ARS 6.3 I use the same format. The dollar singns means that all values that I use for calculation are stored in form's fields. The problem is on ARS 7.5 only. Best regards, Irina 2009/12/11 Brittain, Mark mbritt...@navisite.com ** Hi Irina Problem could be the dollar signs or you have your Holiday/Business tables referenced in the wrong order. Shown below is a process that I use on ARS 6.3 to add 8 business hours. $PROCESS$ Application-Bus-Time-Add $SERVERTIMESTAMP$ 8 3 Holidays TAG Business_Time TAG Good Luck Mark -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *irina solarcuka *Sent:* Friday, December 11, 2009 10:50 AM *To:* arslist@ARSLIST.ORG *Subject:* $Run Process$ Application-Business-Time-Add ** Hi List, I've got the problem with $Run Process$ Application-Business-Time-Add in ARS 7.5. It calculates the business time in a strange manner. I've tried to set the unit to minutes(3) or days(4) but this process adds business hours instead independently of my settings. What is wrong? The format I've used is $Run Process$ Application-Business-Time-Add in ARS 7.5. $start time$ $offset$ $offset unit$ $Business time TAG$ $Holidays TAG$ Best regards, Irina _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB mapping question: dependency vs. component
Silly question, but are you manually setting the recon ID? Or do you have the Sandbox turned on? Or are you manually creating these relationships in the CMDB forms as opposed to relating them in the AST forms? Basically, how are you going about creating these relationships? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Lyle, I appreciate your time and input. After analyzing the table, as you said, it further confuses the whole idea of what is dependent of what. I think I'm just going to map it out as it shows on the table and hope for the best... :). I thought I was going crazy for a moment there.. Here is another questions I'm throwing out there... after I create a relationship, am I supposed to do anything else? Under reconciliation manager or anywhere else The reason I ask is because I am getting an error message after I try to create a second dependency. For example: Dependency01: source BMC_Database. destination BMC_ApplicationSystem. reconciliationidentity RE001E0B1D2454_TEgSueRT2GwhQ45u (gets created successfully). Dependency02: source BMC_Database. destination BMC_ApplicationSystem. reconciliationidentity RE001E0B1D2454_TEgSueRT2GwhQ45u (I get an error). But if I change a digit in recon..ident it gets created successfully. Am I missing anything? Thank you, Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, December 10, 2009 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** OK. I see what you're saying. It does seem to list things the way you had them in your table implying that the destination depends on the source. Perhaps we were doing things completely backwards... And that just further confuses the whole idea of what's the parent and what's the child, because which direction would you expect the arrow to go for a dependency, to the thing being depended on, or to the item that depends on it? Concerning Components, I suppose it depends a bit on how you think of component. While a system is architected of many components, I'm not sure that they're components in the same sense as the types of things they're listing in their examples. The components they list here seem to either be logical (conceptual) components of a logical system (an Application System is a component of an Application Infrastructure) or physical components of a more complete physical whole (e.g., a Computer System - perhaps a VM - being a component of a Mainframe). The other separate types of components that make up a system (databases, computer systems, etc.) seem to be separate items that merely depend on each other. That makes more sense to me in my mind. For example, if you wanted to have something akin to an generic Remedy Application System (think, Remedy from a customer's perspective), I think that might actually have two components from the perspective of the system, the User tool (or maybe the Mid Tier) and the AR Server. Those are the two components of the system from the perspective of the overall Application System. However, behind each of those are sub-components that are separate but that depend on each other. E.g., the AR server depends on the Computer System it runs on and on the Database, the Database depends on the Computer System the DB server is running on, etc. Does that make sense at all. I don't know if I'm conveying what I'm thinking very well. It seems like you're headed in the right direction, though. Lyle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem during ARS 7.5 installation
Do you know how to generate a AR System startup log by adding the -s switch in the armonitor.conf file? If so please do that, and send the startup logs that get written to the server directory.. Something tells me this is a similar problem I faced on Linux a few months ago and it turned out I needed to reset certain kernel parameters.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of SriSamSri Appecherla Sent: Friday, December 11, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: Problem during ARS 7.5 installation ** Hi Listers, I am doing a fresh installation of ARS 7.5 on Solaris 10. The DB is Oracle 11 g and is this is hosted by another Solaris 10 server. While performing the installation, it goes on fine till the end, but fails in the final step. I checked the installation logs, ARERR 552 was recorded in it. When I tried to start the server manually, the following error is shown up. Any ideas on overcoming this problem will be appreciated. ./arsystem start Action Request System initializing. Starting AR System Server (ARNOTE 0) Starting AR Monitor version 7.5.00 Build 200812291922. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:18212) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18212) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18213) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18213) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18214) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) ^cr...@cdcmoms # (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) ARMonitor child process (pid:18214) died with 65280. ./arserverd (ARNOTE 0) ARMonitor child process (pid:18215) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.5.00 Build 200812291922 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00942: table or view does not exist 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Fri Dec 11 15:35:44 2009 (ARNOTE 0) AR Monitor stopped. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Add-Attachment fail on Filter
LOL! That happens when your mail was created by a friend... Nevermind, I've already review that but the field type is te propper one. My guess is that there's something missing or broken in the communication between ARS and the OS. Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 11 Dec 2009 08:22:34 -0500 From: black@gmail.com Subject: Re: Add-Attachment fail on Filter To: arslist@ARSLIST.ORG Hugo (or should I say Hyunkel v2.0 or maybe lord_dynasty ? It is Friday, and I chucked about your email address. :) ), Make sure that the field ID being used is for a Attachment Field and not an Attachment Pool field. (The difference is like a Table Column's field ID vs the Table Field's field ID.) In the Admin Tool, looking at the field Properties dialog the title of that window (at least in 6.3) should say Field Properties - Attachment and NOT Field Properties - Attachment Pool. You can also tell by the content of the Display tab. The Pool has a large, grayed out Text widget on the right and the Attachment field shows 'Data Type' = Attachment. HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _ Juega y gana con Samsung y Windows Live http://www.equipatucasa.com.mx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB mapping question: dependency vs. component
answer :) .. maybe you can shed some (more) light here... I am manually relating them via the CMDB console. The ReconciliationIdentity is automagically being generated, but it always generates the same one (based on the CIs I select, I think). I am not using the SANDBOX, I'm doing them straight into BMC.ASSET. Am I doing something wrong? Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Silly question, but are you manually setting the recon ID? Or do you have the Sandbox turned on? Or are you manually creating these relationships in the CMDB forms as opposed to relating them in the AST forms? Basically, how are you going about creating these relationships? Lyle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
Hmmm...I just tried that with both my Ethernet and Wireless card MAC addresses, and BOTH times I put in the ensuing license key, I got an ARWARN 469 saying that the key wasn't valid for this server. After bouncing the service, it still shows that I am running unlicensed. Rick On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood kgatew...@itprophets.comwrote: ** Kali, Here is a KM from BMC on this issue. This is an extract from an article discussion the Host ID issue on a Windows 2008 Server: When attempting to license the ARServer 7.5 on Windows 2008, the Current Host ID value reported by the ARServer and displayed in the Add or Remove Licenses form via the User Tool does not match the physical address of any network card in the machine and changes each time the server is rebooted. Therefore, when licensing the machine this may work initially, but upon reboot the Current Host ID value changes and the license will become invalid. The Current Host ID will always take the format of: 20524153 Note: This problem occurs on both physical machines and virtual machines where ARS 7.5 is installed on Windows 2008. The server uses SNMP calls to get the MAC addresses of network adapters in the system and uses the first of these as the hostid. For some reason the SNMP calls used return many more entries than there are physical adapters in the server and the MAC address of most of these are dynamic and change on reboot. Product BMC Remedy AR System Server (version 7.5.00) Environment Windows 2008 Solution The workaround is to ensure that the AR Server is licensed against the MAC address of a physical network card and NOT the Current Host ID shown in the User Tool. The Windows AR Server will consider itself licensed if it has a valid AR Server license for ANY MAC address on the system, even if this is not displayed as the primary one. Therefore, use ipconfig /all from a command line to get the MAC address - eg; Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter Physical Address. . . . . . . . . : 00-50-56-96-38-BD and use this value (removing the - symbols) as the Host ID for licensing the AR Server, in this example it would be 0050569638BD (all letters should be in capitals). Please use this information to request the proper license for your server. After you installed the AR server 7.5 again, license it, apply the user and application licenses, and then install Atrium CMDB and the ITSM suite. *Kelly Gatewood* Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kali Obsum *Sent:* Friday, December 11, 2009 3:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB mapping question: dependency vs. component
Did you already say which version of the CMDB you're working with? I've been guessing 2.1, but wanted to make sure... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** answer :) .. maybe you can shed some (more) light here... I am manually relating them via the CMDB console. The ReconciliationIdentity is automagically being generated, but it always generates the same one (based on the CIs I select, I think). I am not using the SANDBOX, I'm doing them straight into BMC.ASSET. Am I doing something wrong? Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Silly question, but are you manually setting the recon ID? Or do you have the Sandbox turned on? Or are you manually creating these relationships in the CMDB forms as opposed to relating them in the AST forms? Basically, how are you going about creating these relationships? Lyle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB mapping question: dependency vs. component
Yes sir.. 2.1.00 Patch001 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Did you already say which version of the CMDB you're working with? I've been guessing 2.1, but wanted to make sure... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** answer :) .. maybe you can shed some (more) light here... I am manually relating them via the CMDB console. The ReconciliationIdentity is automagically being generated, but it always generates the same one (based on the CIs I select, I think). I am not using the SANDBOX, I'm doing them straight into BMC.ASSET. Am I doing something wrong? Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Silly question, but are you manually setting the recon ID? Or do you have the Sandbox turned on? Or are you manually creating these relationships in the CMDB forms as opposed to relating them in the AST forms? Basically, how are you going about creating these relationships? Lyle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB mapping question: dependency vs. component
OK. So is this what you're doing? 1. Search for CI from CMDB Console via Browse Instances 2. Click the View button to view the CI you want to add a relationship to 3. Click View Relationships on the CI record 4. Choose a Namespace and Relationship Class and then click Create 5. On the Relationship record, click the Select Destination button 6. Find another CI and then click OK If I do that, it seems to copy the destination's Recon ID into the Recon ID field for the relationship. That would account for the error that you're getting, since reconciliation IDs need to all be unique (unless they're zero). I'm not sure why it wants to be copying the destination's recon ID into the relationship's recon ID. If it really wants to have one, it should simply be generating a new one. It's possible this is a bug in the workflow; you might consider taking it up with BMC. Otherwise, if you're doing everything in BMC.ASSET like this, there probably isn't really a need to have Reconciliation IDs on everything, since you're not trying to reconcile anything in, and even if you were, you usually auto-identify BMC.ASSET anyway which will add a recon ID wherever one is missing. So, I'm thinking that you probably can simply replace the recon ID that it's copying into the Recon ID field of the relationship with a zero (0). I tried that and didn't get an error. Perhaps others have other thoughts on this? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Yes sir.. 2.1.00 Patch001 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Did you already say which version of the CMDB you're working with? I've been guessing 2.1, but wanted to make sure... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** answer :) .. maybe you can shed some (more) light here... I am manually relating them via the CMDB console. The ReconciliationIdentity is automagically being generated, but it always generates the same one (based on the CIs I select, I think). I am not using the SANDBOX, I'm doing them straight into BMC.ASSET. Am I doing something wrong? Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Silly question, but are you manually setting the recon ID? Or do you have the Sandbox turned on? Or are you manually creating these relationships in the CMDB forms as opposed to relating them in the AST forms? Basically, how are you going about creating these relationships? Lyle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
This must be a new Windows 2008 bug or design.. It works well with Windows 2003 or Linux or other environments I have had the opportunity to license AR System 7.5 on. Have you guys tried contacting MS and check with them as to why the value of the hostid windows variable changes and how to prevent that? If it is by design for whatever reasons to change it, there must be a way they have designed to prevent the change? Else it would mess up other things too for e.g. the security features on wireless routers to allow known MAC addresses and disallow unknown MAC Addresses. If MS didn't think of things like that before designing that feature I would be surprised - but then again its MS.. :-) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rick Cook Sent: Friday, December 11, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID of ARS Server always changing ** Hmmm...I just tried that with both my Ethernet and Wireless card MAC addresses, and BOTH times I put in the ensuing license key, I got an ARWARN 469 saying that the key wasn't valid for this server. After bouncing the service, it still shows that I am running unlicensed. Rick On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood kgatew...@itprophets.com wrote: ** Kali, Here is a KM from BMC on this issue. This is an extract from an article discussion the Host ID issue on a Windows 2008 Server: When attempting to license the ARServer 7.5 on Windows 2008, the Current Host ID value reported by the ARServer and displayed in the Add or Remove Licenses form via the User Tool does not match the physical address of any network card in the machine and changes each time the server is rebooted. Therefore, when licensing the machine this may work initially, but upon reboot the Current Host ID value changes and the license will become invalid. The Current Host ID will always take the format of: 20524153 Note: This problem occurs on both physical machines and virtual machines where ARS 7.5 is installed on Windows 2008. The server uses SNMP calls to get the MAC addresses of network adapters in the system and uses the first of these as the hostid. For some reason the SNMP calls used return many more entries than there are physical adapters in the server and the MAC address of most of these are dynamic and change on reboot. Product BMC Remedy AR System Server (version 7.5.00) Environment Windows 2008 Solution The workaround is to ensure that the AR Server is licensed against the MAC address of a physical network card and NOT the Current Host ID shown in the User Tool. The Windows AR Server will consider itself licensed if it has a valid AR Server license for ANY MAC address on the system, even if this is not displayed as the primary one. Therefore, use ipconfig /all from a command line to get the MAC address - eg; Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter Physical Address. . . . . . . . . : 00-50-56-96-38-BD and use this value (removing the - symbols) as the Host ID for licensing the AR Server, in this example it would be 0050569638BD (all letters should be in capitals). Please use this information to request the proper license for your server. After you installed the AR server 7.5 again, license it, apply the user and application licenses, and then install Atrium CMDB and the ITSM suite. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Friday, December 11, 2009 3:34 AM To: arslist@ARSLIST.ORG Subject: Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not
Re: CMDB mapping question: dependency vs. component
You're correct, that is exactly how I'm doing it. Except for one thing which doesn't have to do with the error message: for step 5, I click on Select Source and find the CI I want to relate, then for Destination I use the CI that I was previously looking at (which at the beginning of this step was in the Source). Thank you for clarifying the reconciliation error message issue. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** OK. So is this what you're doing? 1. Search for CI from CMDB Console via Browse Instances 2. Click the View button to view the CI you want to add a relationship to 3. Click View Relationships on the CI record 4. Choose a Namespace and Relationship Class and then click Create 5. On the Relationship record, click the Select Destination button 6. Find another CI and then click OK If I do that, it seems to copy the destination's Recon ID into the Recon ID field for the relationship. That would account for the error that you're getting, since reconciliation IDs need to all be unique (unless they're zero). I'm not sure why it wants to be copying the destination's recon ID into the relationship's recon ID. If it really wants to have one, it should simply be generating a new one. It's possible this is a bug in the workflow; you might consider taking it up with BMC. Otherwise, if you're doing everything in BMC.ASSET like this, there probably isn't really a need to have Reconciliation IDs on everything, since you're not trying to reconcile anything in, and even if you were, you usually auto-identify BMC.ASSET anyway which will add a recon ID wherever one is missing. So, I'm thinking that you probably can simply replace the recon ID that it's copying into the Recon ID field of the relationship with a zero (0). I tried that and didn't get an error. Perhaps others have other thoughts on this? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Yes sir.. 2.1.00 Patch001 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Did you already say which version of the CMDB you're working with? I've been guessing 2.1, but wanted to make sure... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** answer :) .. maybe you can shed some (more) light here... I am manually relating them via the CMDB console. The ReconciliationIdentity is automagically being generated, but it always generates the same one (based on the CIs I select, I think). I am not using the SANDBOX, I'm doing them straight into BMC.ASSET. Am I doing something wrong? Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, December 11, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB mapping question: dependency vs. component ** Silly question, but are you manually setting the recon ID? Or do you have the Sandbox turned on? Or are you manually creating these relationships in the CMDB forms as opposed to relating them in the AST forms? Basically, how are you going about creating these relationships? Lyle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Group Notifcations using DL's or something else
ARYSTEM 7.1 Patch 7 Looking into ways of cutting down group emails, maybe going out as a DL instead of one person at a time in that group. We are sending over 4 emails a day and a lot of this is group notification. This all goes through the notification tool. This is not ideal to send 100 emails out to all group members. Instead I want to send one. Anyone done this? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Add-Attachment fail on Filter
Hugo, Have you tried taking filter logging? What does your filter log show? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Hyunkel v2.0 Sent: Friday, December 11, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Add-Attachment fail on Filter ** LOL! That happens when your mail was created by a friend... Nevermind, I've already review that but the field type is te propper one. My guess is that there's something missing or broken in the communication between ARS and the OS. Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 11 Dec 2009 08:22:34 -0500 From: black@gmail.com Subject: Re: Add-Attachment fail on Filter To: arslist@ARSLIST.ORG Hugo (or should I say Hyunkel v2.0 or maybe lord_dynasty ? It is Friday, and I chucked about your email address. :) ), Make sure that the field ID being used is for a Attachment Field and not an Attachment Pool field. (The difference is like a Table Column's field ID vs the Table Field's field ID.) In the Admin Tool, looking at the field Properties dialog the title of that window (at least in 6.3) should say Field Properties - Attachment and NOT Field Properties - Attachment Pool. You can also tell by the content of the Display tab. The Pool has a large, grayed out Text widget on the right and the Attachment field shows 'Data Type' = Attachment. HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Remedy contract opportunities..
Listers, I am available for contract opportunities that may be out there. I am located at New Jersey but open to commute.. Please do write to me offline if you or anyone you know is looking for an experienced Remedy consultant. I have close to 12 years of Remedy experience and have been working with the AR System and its applications since version 3.x of the AR System.. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Add-Attachment fail on Filter
Hyunkel v2.0 wrote: ** I'm trying now to add the attachment to the field, but guess i'm doing something wrong. For add the attachment i'm using a filter with a Run Process that calls for: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 /home/remedy/fit_ftp/other.txt The filter is getting executed but, the attachment is not being attached to the field. Do i need to do anything, or am i missing something? Best Regards *Hugo Ruesga* *perotsystems*^*®* US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email /The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. //Thank you./ I'm curious to see if the problem is both ways. Save the file into the attachment field, and remove from the server. Add a filter the runs PERFORM-ACTION-SAVE-ATTACHMENT 536880912 /home/remedy/fit_ftp/other.txt Also, have you tried running from the Run Process instead of $PROCESS$ ? Do you have a Db-Max-Attach-Size set in the ar.conf? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Group Notifications using DL's or something else
Try creating email groups (like distribution lists) on your email server and send a single email to that group email and let the email server distribute that single email.. That way you cut down traffic from the notification engine, but still notify everyone you want.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Friday, December 11, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Group Notifcations using DL's or something else ** ARYSTEM 7.1 Patch 7 Looking into ways of cutting down group emails, maybe going out as a DL instead of one person at a time in that group. We are sending over 4 emails a day and a lot of this is group notification. This all goes through the notification tool. This is not ideal to send 100 emails out to all group members. Instead I want to send one. Anyone done this? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Group Notifcations using DL's or something else
I was asked a few months ago about something similar. Some of our support groups have on-call blackberry phones which are configured to access a group email mailbox. This smart phone gets passed around to whomever is on call that weekend. The question was if it was possible to send a Remedy notification email to the group mailbox in order for the on-call person to not have to be logged in checking their email.. The best that I came up with was: configure a dummy user and add it to the particular support group. This user's email address would be the group mailbox address (used by the blackberry). Set this user 'assignment availability' to No but leave notifications Availability to Yes (on the People form). Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Friday, December 11, 2009 1:58 PM To: arslist@ARSLIST.ORG Subject: Group Notifcations using DL's or something else ** ARYSTEM 7.1 Patch 7 Looking into ways of cutting down group emails, maybe going out as a DL instead of one person at a time in that group. We are sending over 4 emails a day and a lot of this is group notification. This all goes through the notification tool. This is not ideal to send 100 emails out to all group members. Instead I want to send one. Anyone done this? Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Group Notifcations using DL's or something else
This is exactly what I did, but also turned off individual notifications for people who are in that group since only the on-call pager needs to be notified. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Group Notifcations using DL's or something else ** I was asked a few months ago about something similar. Some of our support groups have on-call blackberry phones which are configured to access a group email mailbox. This smart phone gets passed around to whomever is on call that weekend. The question was if it was possible to send a Remedy notification email to the group mailbox in order for the on-call person to not have to be logged in checking their email.. The best that I came up with was: configure a dummy user and add it to the particular support group. This user's email address would be the group mailbox address (used by the blackberry). Set this user 'assignment availability' to No but leave notifications Availability to Yes (on the People form). Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Friday, December 11, 2009 1:58 PM To: arslist@ARSLIST.ORG Subject: Group Notifcations using DL's or something else ** ARYSTEM 7.1 Patch 7 Looking into ways of cutting down group emails, maybe going out as a DL instead of one person at a time in that group. We are sending over 4 emails a day and a lot of this is group notification. This all goes through the notification tool. This is not ideal to send 100 emails out to all group members. Instead I want to send one. Anyone done this? Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Group Notifcations using DL's or something else
The way I heard it done was to set up the DLs in your Mail System (I.e. Outlook). Then you send one email from Remedy, and the Outlook server does the work of sending 100 emails rather than your Remedy mail server. Rick -Original Message- From: Pierson, Shawn shawn.pier...@sug.com Date: Fri, 11 Dec 2009 15:27:48 To: arslist@ARSLIST.ORG Subject: Re: Group Notifcations using DL's or something else This is exactly what I did, but also turned off individual notifications for people who are in that group since only the on-call pager needs to be notified. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Friday, December 11, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Group Notifcations using DL's or something else ** I was asked a few months ago about something similar. Some of our support groups have on-call blackberry phones which are configured to access a group email mailbox. This smart phone gets passed around to whomever is on call that weekend. The question was if it was possible to send a Remedy notification email to the group mailbox in order for the on-call person to not have to be logged in checking their email.. The best that I came up with was: configure a dummy user and add it to the particular support group. This user's email address would be the group mailbox address (used by the blackberry). Set this user 'assignment availability' to No but leave notifications Availability to Yes (on the People form). Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Friday, December 11, 2009 1:58 PM To: arslist@ARSLIST.ORG Subject: Group Notifcations using DL's or something else ** ARYSTEM 7.1 Patch 7 Looking into ways of cutting down group emails, maybe going out as a DL instead of one person at a time in that group. We are sending over 4 emails a day and a lot of this is group notification. This all goes through the notification tool. This is not ideal to send 100 emails out to all group members. Instead I want to send one. Anyone done this? Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
License Usage Question
Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number than we had purchased so users could log in, etc. We soon bought RRR License and our problem was solved. I had plenty of licenses, just not distributed correctly based on usage. However - when I Generate this license usage report- I notice that in the 'Count' column, it appears to be reporting the high water mark of usage for the date range. So I had 125 purchased AR User fixed licenses, but I bumped that up to 200 and we made a lot of people fixed until we straightened out the mix. Then we moved the number back to 125. Here is my dilemma - the 'Count' column mentioned above shows 158 licenses used during the period in question. So the $100K question (pun intended) is Is BMC going to charge me for the 33 AR System User Fixed licenses I used temporarily? Somebody please tell me NO.. :-) Thanks, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: License Usage Question
They won't charge you if you have a good Sales Rep that will work it out. The fact that you trued-up will most likely convince them that you should not be charged. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, December 11, 2009 3:37 PM To: arslist@ARSLIST.ORG Subject: License Usage Question ** Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number than we had purchased so users could log in, etc. We soon bought RRR License and our problem was solved. I had plenty of licenses, just not distributed correctly based on usage. However - when I Generate this license usage report- I notice that in the 'Count' column, it appears to be reporting the high water mark of usage for the date range. So I had 125 purchased AR User fixed licenses, but I bumped that up to 200 and we made a lot of people fixed until we straightened out the mix. Then we moved the number back to 125. Here is my dilemma - the 'Count' column mentioned above shows 158 licenses used during the period in question. So the $100K question (pun intended) is Is BMC going to charge me for the 33 AR System User Fixed licenses I used temporarily? Somebody please tell me NO.. :-) Thanks, Jase _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: License Usage Question
You pose a very good question. I don't have an answer. Just a comment. If I read correctly by redistributing the fixed/floating licenses among your users, you were able to go back to the original fixed/floating number. This has always been my fear with the new licensing model. It's too easy to add fixed/floating licenses to get past a peak that may only require reallocation of the licenses that you have. A logical reaction. Hopefully your sales rep will accept the explanation. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Dec 11 16:37:05 2009 Subject: License Usage Question ** Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number than we had purchased so users could log in, etc. We soon bought RRR License and our problem was solved. I had plenty of licenses, just not distributed correctly based on usage. However - when I Generate this license usage report- I notice that in the 'Count' column, it appears to be reporting the high water mark of usage for the date range. So I had 125 purchased AR User fixed licenses, but I bumped that up to 200 and we made a lot of people fixed until we straightened out the mix. Then we moved the number back to 125. Here is my dilemma - the 'Count' column mentioned above shows 158 licenses used during the period in question. So the $100K question (pun intended) is Is BMC going to charge me for the 33 AR System User Fixed licenses I used temporarily? Somebody please tell me NO.. :-) Thanks, Jase _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: License Usage Question
Jase, The best you can do is 'be honest'...explain it the way that you just did to us and hope for the bestas mentioned by Tommy, likely not, but that is entirely up to BMC as to whether they charge you for those licenses. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, December 11, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: License Usage Question ** Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number than we had purchased so users could log in, etc. We soon bought RRR License and our problem was solved. I had plenty of licenses, just not distributed correctly based on usage. However - when I Generate this license usage report- I notice that in the 'Count' column, it appears to be reporting the high water mark of usage for the date range. So I had 125 purchased AR User fixed licenses, but I bumped that up to 200 and we made a lot of people fixed until we straightened out the mix. Then we moved the number back to 125. Here is my dilemma - the 'Count' column mentioned above shows 158 licenses used during the period in question. So the $100K question (pun intended) is Is BMC going to charge me for the 33 AR System User Fixed licenses I used temporarily? Somebody please tell me NO.. :-) Thanks, Jase _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Current Host ID of ARS Server always changing
Here is what I got as an explanation from Support when I had this problem the week before WWRUG: ARServer sends an SNMP call to get the host id from the operating system. It will be looking for all the host ids available and as soon as it will be finding any of the valid host id on which the licenses are issued, it will recognize that license. Hence, the license keys needs to be generated with any of the host ids displaying with the ipconfig /all command. But with Windows 2008 Enterprise, it generates some additional host ids which may not have any resemblance to the actual host ids/MAC Address of the NICs available on the system. Even when you restart the AR Services, the system might show a different host id on the Add Remove Licenses form other than 968A20524153. This is a known behavior with Windows 2008. I got the license regenerated for the host id displayed in the [ command : ipconfig /all ] results for the specific NIC port that I was using (Dell 710's have four), and it has remained a valid license ever since through multiple restarts of the Windows server and/or AR Server service. It is definitely a new feature on Windows 2008 R2 - probably 2008 as well, but we never put an AR Server on 2008 to see it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, December 11, 2009 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID of ARS Server always changing ** This must be a new Windows 2008 bug or design.. It works well with Windows 2003 or Linux or other environments I have had the opportunity to license AR System 7.5 on. Have you guys tried contacting MS and check with them as to why the value of the hostid windows variable changes and how to prevent that? If it is by design for whatever reasons to change it, there must be a way they have designed to prevent the change? Else it would mess up other things too for e.g. the security features on wireless routers to allow known MAC addresses and disallow unknown MAC Addresses. If MS didn't think of things like that before designing that feature I would be surprised - but then again its MS.. :-) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rick Cook Sent: Friday, December 11, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID of ARS Server always changing ** Hmmm...I just tried that with both my Ethernet and Wireless card MAC addresses, and BOTH times I put in the ensuing license key, I got an ARWARN 469 saying that the key wasn't valid for this server. After bouncing the service, it still shows that I am running unlicensed. Rick On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood kgatew...@itprophets.commailto:kgatew...@itprophets.com wrote: ** Kali, Here is a KM from BMC on this issue. This is an extract from an article discussion the Host ID issue on a Windows 2008 Server: When attempting to license the ARServer 7.5 on Windows 2008, the Current Host ID value reported by the ARServer and displayed in the Add or Remove Licenses form via the User Tool does not match the physical address of any network card in the machine and changes each time the server is rebooted. Therefore, when licensing the machine this may work initially, but upon reboot the Current Host ID value changes and the license will become invalid. The Current Host ID will always take the format of: 20524153 Note: This problem occurs on both physical machines and virtual machines where ARS 7.5 is installed on Windows 2008. The server uses SNMP calls to get the MAC addresses of network adapters in the system and uses the first of these as the hostid. For some reason the SNMP calls used return many more entries than there are physical adapters in the server and the MAC address of most of these are dynamic and change on reboot. Product BMC Remedy AR System Server (version 7.5.00) Environment Windows 2008 Solution The workaround is to ensure that the AR Server is licensed against the MAC address of a physical network card and NOT the Current Host ID shown in the User Tool. The Windows AR Server will consider itself licensed if it has a valid AR Server license for ANY MAC address on the system, even if this is not displayed as the primary one. Therefore, use ipconfig /all from a command line to get the MAC address - eg; Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter Physical Address. . . . . . . . . : 00-50-56-96-38-BD and use this value (removing the - symbols) as the Host ID for licensing the AR Server, in this
Re: Add-Attachment fail on Filter
If it works it should work from either Run Process or the set field $PROCESS$.. Set field actions are better though as they return a success or failure code to the field and you can do what you want with that result in terms of error handling.. I think what might be interesting to check besides the filter log, is what gets returned as that value.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of dhut...@tds.net Sent: Friday, December 11, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Add-Attachment fail on Filter Hyunkel v2.0 wrote: ** I'm trying now to add the attachment to the field, but guess i'm doing something wrong. For add the attachment i'm using a filter with a Run Process that calls for: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 /home/remedy/fit_ftp/other.txt The filter is getting executed but, the attachment is not being attached to the field. Do i need to do anything, or am i missing something? Best Regards *Hugo Ruesga* *perotsystems*^*®* US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email /The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. //Thank you./ I'm curious to see if the problem is both ways. Save the file into the attachment field, and remove from the server. Add a filter the runs PERFORM-ACTION-SAVE-ATTACHMENT 536880912 /home/remedy/fit_ftp/other.txt Also, have you tried running from the Run Process instead of $PROCESS$ ? Do you have a Db-Max-Attach-Size set in the ar.conf? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: License Usage Question
I'd go along with Tommy and LJ on this one too. Have been in situations where I had worked through similar situations and got the benefit of doubt. Its obvious you are not using those 33 extra licenses anymore after purchasing that tool. So talk to your reps, and judging by the fact that you needed 33 licenses to offset the temporary problem, I can safely assume you are already giving BMC a good chunk of $'s as business, so there is a good chance they will stand by you. You seem to be a good mid size customer which makes for a huge chunk of their revenue and they would not want to loose goodwill.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ Longwing Sent: Friday, December 11, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: License Usage Question ** Jase, The best you can do is 'be honest'...explain it the way that you just did to us and hope for the bestas mentioned by Tommy, likely not, but that is entirely up to BMC as to whether they charge you for those licenses. -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, December 11, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: License Usage Question ** Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number than we had purchased so users could log in, etc. We soon bought RRR License and our problem was solved. I had plenty of licenses, just not distributed correctly based on usage. However - when I Generate this license usage report- I notice that in the 'Count' column, it appears to be reporting the high water mark of usage for the date range. So I had 125 purchased AR User fixed licenses, but I bumped that up to 200 and we made a lot of people fixed until we straightened out the mix. Then we moved the number back to 125. Here is my dilemma - the 'Count' column mentioned above shows 158 licenses used during the period in question. So the $100K question (pun intended) is Is BMC going to charge me for the 33 AR System User Fixed licenses I used temporarily? Somebody please tell me NO.. :-) Thanks, Jase _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
