Re: Problems creating LDAP Vendor forms
Joe, I am using ARServer 7.5 patch 4, the latest BMC AR Server version. If I activate plugin log, I can see the value 001 is recognized as Form entry. If I indicate it manually in the Request Id field, the LDAP : Bad search filter (LDAPERR 87) (ARERR 3377) message appears. Sergio Tomillero -- View this message in context: http://n2.nabble.com/Problems-creating-LDAP-Vendor-forms-tp4900817p4905891.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
User Tool and Status History
ARS 7.1 p5 SQL Server 2005 / Windows 2003 In the Remedy user tool if you display the status history for an incident and then close the dialog you must refresh the incident in order to redisplay the status history. I have been seeing this for long time and was wondering if there is a work around. I expected a patch would've taken care of it but I think this has been going on since 7.0 and 7.1p9 still has the issue. Thoughts? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problems creating LDAP Vendor forms
Hi The problem has been resolved. It was the Key field when creating a Vendor form, that was without being mapped for any field. I have selected one that has a unique value for each record and mapped it to the 'Key field'. Now I can access from Remedy user to vendor forms and doing searches through their records without any problem. Thanks regards Sergio Tomillero -- View this message in context: http://n2.nabble.com/Problems-creating-LDAP-Vendor-forms-tp4900817p4906209.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus Speed up ...
I sped mine up with a very simple act: I use the 7.1 admin tool against the 7.5, ITSM 7.6 server with no ill effects. I do not use the 7.1 too for export / import, publishing or consuming web services, but for almost everything else. I find developer plus buggy, slow, and generally irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: April 14, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** That sounds right! On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Are you referring to the minimum startup and max memory that java heap would be using? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Tuesday, April 13, 2010 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy ITSM 7.6 with Siteminder 6.0
Hi list, Have you done this integration before? I heard a web agent will works on midtier server. I'm not suer how the user login in to system in this case. Do you know the authentication follow? User -- Siteminder agent -- get a token -- go to ARS server -- ARS request to Siteminder ldap -- ? Is this correct? Do you have any idea how to do this? any document? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ADV Re: Remedy ITSM 7.6 with Siteminder 6.0
Hi, There is a description and diagtam here about siteminder etc. You dont have to buy our product, you could create your own as the design will be the same and thus the diagram should help you understand http://www.javasystemsolutions.com/jss/ssoplugin Kind regards Danny Hi list, Have you done this integration before? I heard a web agent will works on midtier server. I'm not suer how the user login in to system in this case. Do you know the authentication follow? User -- Siteminder agent -- get a token -- go to ARS server -- ARS request to Siteminder ldap -- ? Is this correct? Do you have any idea how to do this? any document? Thanks, -- Regards, åå¾ Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ADV Re: Remedy ITSM 7.6 with Siteminder 6.0
Thanks Danny! Do I have to develop a plugin or something? siteminder and remedy are all product for many years. Is there anyone have experience on this? Thanks! Martin 2010/4/15 Danny Kellett danny.kell...@strategicworkflow.com Hi, There is a description and diagtam here about siteminder etc. You dont have to buy our product, you could create your own as the design will be the same and thus the diagram should help you understand http://www.javasystemsolutions.com/jss/ssoplugin Kind regards Danny Hi list, Have you done this integration before? I heard a web agent will works on midtier server. I'm not suer how the user login in to system in this case. Do you know the authentication follow? User -- Siteminder agent -- get a token -- go to ARS server -- ARS request to Siteminder ldap -- ? Is this correct? Do you have any idea how to do this? any document? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Incoming mail message error
Hi all, We are getting an error when receiving incoming mail messages: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: et/ctt?kn= java.io.IOException: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: et/ctt?kn= at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:246) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135) at java.io.FilterInputStream.read(FilterInputStream.java:90) at com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1395) at com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1479) at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:859) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:312) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:595) Only a few messages are presenting this problem. Does anyone knows what is going on? Enviroment: 7.1.00 Patch 004 Thanks and Regards Rogerio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ADV Re: Remedy ITSM 7.6 with Siteminder 6.0
Hi, Yes you will. You need to build two components. One for the midtier the other for the AR Server. When a midtier is protected by siteminder, it handles the authentication process and if successful, it will produce certain header information that you can interpret as a correct login. The Siteminder API docs are quite easy to understand and BMC produce a whitepaper that explains the SSO interface quite well. Kind regards Danny Thanks Danny! Do I have to develop a plugin or something? siteminder and remedy are all product for many years. Is there anyone have experience on this? Thanks! Martin 2010/4/15 Danny Kellett danny.kell...@strategicworkflow.com Hi, There is a description and diagtam here about siteminder etc. You dont have to buy our product, you could create your own as the design will be the same and thus the diagram should help you understand http://www.javasystemsolutions.com/jss/ssoplugin Kind regards Danny Hi list, Have you done this integration before? I heard a web agent will works on midtier server. I'm not suer how the user login in to system in this case. Do you know the authentication follow? User -- Siteminder agent -- get a token -- go to ARS server -- ARS request to Siteminder ldap -- ? Is this correct? Do you have any idea how to do this? any document? Thanks, -- Regards, åå¾ Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Regards, åå¾ Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Tool suggestion
Hi, There are some moving components here. You will, as Roger Justice mention, need to upgrade to 7.1/7.5 to get a supported version of the CMDB. You might also consider looking at upgrading from CSS 5.6 to Column's CCRM 7.5. As you know, BMC has stopped development on CSS so no new features as you've described will be incorporated into the application Please let me know if you'd like some more information (contact information below). Andrew Paolino Column Technologies 130 William Street, 8th Floor New York, New York 10038 Cell: 551-486-2549 Office: 201-676-0277 Fax: 212-227-3040 Email: apaol...@columnit.com LinkedIn: http://www.linkedin.com/in/apaolino http://www.linkedin.com/in/apaolino Skype ID: apaolino Web: http://www.columnit.com http://www.columnit.com P Please consider the environment before printing this email From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Wednesday, April 14, 2010 7:34 PM To: arslist@ARSLIST.ORG Subject: Tool suggestion ** Hi Listners, I needed some Tool recommendations to slove the problem that we are having We use Remedy 6.3 ARS and Customer support module 5.6. We have asset which we track with issues and we can relate asset to issue. Now our eng usually log on to customer site via SHS and try to solve problem with asset that we own. This asset can be a small piece of puzzle which customer has. Usually the customer will provide us the layout of all the assets and interdependencies. I was wondering is there any tool which can integrated with remedy system which will give the topology diagram of the customer site also which can be saved in remedy system let me know. thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
Straight KB + search capabilities? Do you have a document repository that contains solution information you'd want to search through as well? Andrew Paolino Column Technologies 130 William Street, 8th Floor New York, New York 10038 Cell: 551-486-2549 Office: 201-676-0277 Fax: 212-227-3040 Email: apaol...@columnit.com LinkedIn: http://www.linkedin.com/in/apaolino http://www.linkedin.com/in/apaolino Skype ID: apaolino Web: http://www.columnit.com http://www.columnit.com P Please consider the environment before printing this email From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Wednesday, April 14, 2010 7:35 PM To: arslist@ARSLIST.ORG Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
RKM is a good tool and integrates nicely. I recommend you look to Knowledge Centered Support (KCS) in creating a solid KM process and then select a tool that facilitates your process. Alan BlakeKnowlysis --- On Wed, 4/14/10, David Drake david.dr...@wipro.com wrote: From: David Drake david.dr...@wipro.com Subject: Re: KB tool To: arslist@ARSLIST.ORG Date: Wednesday, April 14, 2010, 5:44 PM Remedy's RKM is the best From: Action Request System discussion list(ARSList) on behalf of lakhes Sent: Wed 4/14/2010 4:35 PM To: arslist@ARSLIST.ORG Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
What are choices for integrating with 6.3? On Wed, Apr 14, 2010 at 7:44 PM, Roger Justice rjust2...@aol.com wrote: ** There were a couple that could be integrated with 6.3. Since you already asked about Assets being viewed with dependencies if you go to a later version of ARS you could review if Remedy Knowledge Management could be itegrated with a customization. -Original Message- From: lakhes lak...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Apr 14, 2010 7:35 pm Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Approval Mappings when category is different than something
Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Approval Mappings when category is different than something
You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.com wrote: ** Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User Tool and Status History
Frank, I also started noticing the behaviour some time around 7.xI'm expecting it's not gonna get fixed, but then again I never logged a bug for it... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, April 15, 2010 2:13 AM To: arslist@ARSLIST.ORG Subject: User Tool and Status History ** ARS 7.1 p5 SQL Server 2005 / Windows 2003 In the Remedy user tool if you display the status history for an incident and then close the dialog you must refresh the incident in order to redisplay the status history. I have been seeing this for long time and was wondering if there is a work around. I expected a patch would've taken care of it but I think this has been going on since 7.0 and 7.1p9 still has the issue. Thoughts? Frank _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Approval Mappings when category is different than something
Ok, so there is no way to say: This mapping should be triggered when category different from ABC, right? I need to create one mapping for each of the other categories? I understand that having 2 mappings, one for every category and one for that specific one, with different levels, both will be triggered when I use the single category (because it falls on the every category mapping). I would still have the two approval requests in sequence, or am I missing something? Thanks much, Rick. Regards, Rudolf On Thu, Apr 15, 2010 at 11:29 AM, Rick Cook remedyr...@gmail.com wrote: ** You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.com wrote: ** Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Approval Mappings when category is different than something
No, you create two. One for the rule (no categories selected), and one for the exception (the single category). It's possible that both approval entities will get the approval notification for the exception one, but if that happens, I can't think of a software process to get around that - a business process will have to suffice. Rick On Thu, Apr 15, 2010 at 7:39 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.com wrote: ** Ok, so there is no way to say: This mapping should be triggered when category different from ABC, right? I need to create one mapping for each of the other categories? I understand that having 2 mappings, one for every category and one for that specific one, with different levels, both will be triggered when I use the single category (because it falls on the every category mapping). I would still have the two approval requests in sequence, or am I missing something? Thanks much, Rick. Regards, Rudolf On Thu, Apr 15, 2010 at 11:29 AM, Rick Cook remedyr...@gmail.com wrote: ** You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.com wrote: ** Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User Tool and Status History
The other issue is when you view the status history, notice the CRQ number... chances are it will not match the Change ID+ field of the change ticket. I know this happens because the Change ID+ is not the actual ID of the change request. Besides the Status History disappearing, this is also annoying. ..my 2 cents. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, April 15, 2010 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: User Tool and Status History ** Frank, I also started noticing the behaviour some time around 7.xI'm expecting it's not gonna get fixed, but then again I never logged a bug for it... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, April 15, 2010 2:13 AM To: arslist@ARSLIST.ORG Subject: User Tool and Status History ** ARS 7.1 p5 SQL Server 2005 / Windows 2003 In the Remedy user tool if you display the status history for an incident and then close the dialog you must refresh the incident in order to redisplay the status history. I have been seeing this for long time and was wondering if there is a work around. I expected a patch would've taken care of it but I think this has been going on since 7.0 and 7.1p9 still has the issue. Thoughts? Frank _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Approval Mappings when category is different than something
In my experience, if you have a change with criteria that meets both approval mappings, both mappings will fire and thus attach both entities to approve. Although having one approval mapping for each category (criteria) may seem like a lot of work, you can use Remedy Import to upload your mappings from an XLS and save time. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, April 15, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Mappings when category is different than something ** No, you create two. One for the rule (no categories selected), and one for the exception (the single category). It's possible that both approval entities will get the approval notification for the exception one, but if that happens, I can't think of a software process to get around that - a business process will have to suffice. Rick On Thu, Apr 15, 2010 at 7:39 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.commailto:rudolf.schwarzk...@googlemail.com wrote: ** Ok, so there is no way to say: This mapping should be triggered when category different from ABC, right? I need to create one mapping for each of the other categories? I understand that having 2 mappings, one for every category and one for that specific one, with different levels, both will be triggered when I use the single category (because it falls on the every category mapping). I would still have the two approval requests in sequence, or am I missing something? Thanks much, Rick. Regards, Rudolf On Thu, Apr 15, 2010 at 11:29 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.commailto:rudolf.schwarzk...@googlemail.com wrote: ** Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
I need a German speaking ars/itsm consultant for a 12 month project in Europe please contact me urgently to discuss this
Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Tel: +44 (0) 208 814 6194 Mob: +44 (0) 7815 576 613 www.fusion.co.uk http://www.fusion.co.uk/ Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TR vs DB sanity check please
I typed the email wrong. I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first instance. I'm running a Notify action. I do get inconsistent results. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TR vs DB sanity check please
Maybe add an AND 'TR.AssignedToTech' != $NULL$ Brien On 4/15/2010 9:28 AM, Drew Shuller wrote: I typed the email wrong. I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first instance. I'm running a Notify action. I do get inconsistent results. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TR vs DB sanity check please
Foolproof method (assuming the field is NOT required at the database level) 'AssignedToTech' != 'DB.AssignedToTech' AND 'TR.AssignedToTech' != $NULL$ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Thursday, April 15, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: TR vs DB sanity check please Maybe add an AND 'TR.AssignedToTech' != $NULL$ Brien On 4/15/2010 9:28 AM, Drew Shuller wrote: I typed the email wrong. I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first instance. I'm running a Notify action. I do get inconsistent results. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
I think it depends a bit on what you're environment is and what you're looking for. RKM is designed around Remedy, so you do get some nice integration features like being able to specify resolution category information, etc., for when you use a KB article to solve an Incident and such. That said, I would also look at the number of people using the system, how you intend the KB to be used (self support, as an aid to the help desk, etc.), how many articles you expect to have in the KB, etc. In my experience, RKM is not an enterprise class application, but it more suited to smaller shops. It lacks good management capabilities for a large number of users, Remedy support groups, and articles. For a smaller shop (say, less than 100 support groups, or only a few hundred users, a few hundred or a few thousand articles, etc.), RKM may be fine. For a larger organization, in my experience, the tool has not been stable enough or manageable enough. In our case, it has been the most problematic of any of the BMC applications I've worked with. So, for a small to medium organization, RKM may work fine. For a larger organization, or where you intend to supply a knowledge base to a large set of external clients, there are a number of other possible solutions that may work better for you depending on your needs, and most of the major KB vendors will claim that they can integrate with Remedy in one way or another. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Blake Sent: Thursday, April 15, 2010 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** RKM is a good tool and integrates nicely. I recommend you look to Knowledge Centered Support (KCS) in creating a solid KM process and then select a tool that facilitates your process. Alan Blake Knowlysis --- On Wed, 4/14/10, David Drake david.dr...@wipro.com wrote: From: David Drake david.dr...@wipro.com Subject: Re: KB tool To: arslist@ARSLIST.ORG Date: Wednesday, April 14, 2010, 5:44 PM Remedy's RKM is the best From: Action Request System discussion list(ARSList) on behalf of lakhes Sent: Wed 4/14/2010 4:35 PM To: arslist@ARSLIST.ORG/mc/compose?to=arsl...@arslist.org Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Attention: List Administrator Dan Bloom...
Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
I saw the same thing a couple days ago. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, April 15, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor Sent: Thursday, April 15, 2010 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, April 15, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus Speed up ...
The devstudio.ini file found in the installation directory of the Dev Studio, has settings for minimum startup and maximum memory.. Depending on how much available memory there is to use on your client you can adjust these min startup and max memory settings.. I am using these settings.. -vmargs -Xms512m -Xmx1024m You could go higher without crashing your JVM on startup if you have lots of available free memory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ben Chernys Sent: Thursday, April 15, 2010 4:36 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus Speed up ... ** I sped mine up with a very simple act: I use the 7.1 admin tool against the 7.5, ITSM 7.6 server with no ill effects. I do not use the 7.1 too for export / import, publishing or consuming web services, but for almost everything else. I find developer plus buggy, slow, and generally irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: April 14, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** That sounds right! On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Are you referring to the minimum startup and max memory that java heap would be using? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Tuesday, April 13, 2010 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
We are using Remedy 6.3 and have integrated RightAnswers with out Help Desk 6.0 installation. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Thursday, April 15, 2010 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** What are choices for integrating with 6.3? On Wed, Apr 14, 2010 at 7:44 PM, Roger Justice rjust2...@aol.com wrote: ** There were a couple that could be integrated with 6.3. Since you already asked about Assets being viewed with dependencies if you go to a later version of ARS you could review if Remedy Knowledge Management could be itegrated with a customization. -Original Message- From: lakhes lak...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Apr 14, 2010 7:35 pm Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Job: Remedy Developer - Washington DC - US Citizen - 1 Year Contract
Job Title: Remedy Developer Location: Washington DC Authorization Status: US Citizen - Will Process for Clearance Telecommute: NO Hire Status: W2 Hourly or Salaried - 1099 or Corp to Corp is not an option Compensation: 50-55/HR W2 or 95,000 Salaried Contract Duration: 1 Year Start Date: 1st or 2nd week in May Skillset: 5+ Years Experience with Remedy 7.x Development Experience with ITSM Modules Experience with Business Analytics Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
At the risk of saying Me too ME TOO On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Lyle Taylor *Sent:* Thursday, April 15, 2010 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 15, 2010 12:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus Speed up ...
Thanks Joe! That was exactly what I was looking for! On Thu, Apr 15, 2010 at 2:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** The devstudio.ini file found in the installation directory of the Dev Studio, has settings for minimum startup and maximum memory.. Depending on how much available memory there is to use on your client you can adjust these min startup and max memory settings.. I am using these settings.. -vmargs -Xms512m -Xmx1024m You could go higher without crashing your JVM on startup if you have lots of available free memory.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Ben Chernys *Sent:* Thursday, April 15, 2010 4:36 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus Speed up ... ** I sped mine up with a very simple act: I use the 7.1 admin tool against the 7.5, ITSM 7.6 server with no ill effects. I do not use the 7.1 too for export / import, publishing or consuming web services, but for almost everything else. I find developer plus buggy, slow, and generally irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. *Meta-Update,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* April 14, 2010 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus ** That sounds right! On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Are you referring to the minimum startup and max memory that java heap would be using? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Warren Baltimore *Sent:* Tuesday, April 13, 2010 4:21 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
Ditto! On Thu, Apr 15, 2010 at 1:41 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** At the risk of saying Me too ME TOO On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Lyle Taylor *Sent:* Thursday, April 15, 2010 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 15, 2010 12:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TR vs DB sanity check please
NOTE Listers: 'AssignedToTech' != 'DB.AssignedToTech' is equal to 'TR.AssignedToTech' != 'DB.AssignedToTech' and 'TR.AssignedToTech' != $NULL$ this qual 'AssignedToTech' != 'DB.AssignedToTech' AND 'TR.AssignedToTech' != $NULL$ is redundant. On Thu, Apr 15, 2010 at 12:02 PM, Tanner, Doug doug.tan...@compass-usa.comwrote: Foolproof method (assuming the field is NOT required at the database level) 'AssignedToTech' != 'DB.AssignedToTech' AND 'TR.AssignedToTech' != $NULL$ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Thursday, April 15, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: TR vs DB sanity check please Maybe add an AND 'TR.AssignedToTech' != $NULL$ Brien On 4/15/2010 9:28 AM, Drew Shuller wrote: I typed the email wrong. I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first instance. I'm running a Notify action. I do get inconsistent results. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: TR vs DB sanity check please
Now if you only want to fire on a change in value not when a value goes from Null to being filled in then its 'AssignedToTech' != 'DB.AssignedToTech' AND 'DB.AssignedToTech' != $NULL$ On Thu, Apr 15, 2010 at 5:26 PM, cpgold cpg...@gmail.com wrote: NOTE Listers: 'AssignedToTech' != 'DB.AssignedToTech' is equal to 'TR.AssignedToTech' != 'DB.AssignedToTech' and 'TR.AssignedToTech' != $NULL$ this qual 'AssignedToTech' != 'DB.AssignedToTech' AND 'TR.AssignedToTech' != $NULL$ is redundant. On Thu, Apr 15, 2010 at 12:02 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: Foolproof method (assuming the field is NOT required at the database level) 'AssignedToTech' != 'DB.AssignedToTech' AND 'TR.AssignedToTech' != $NULL$ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Thursday, April 15, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: TR vs DB sanity check please Maybe add an AND 'TR.AssignedToTech' != $NULL$ Brien On 4/15/2010 9:28 AM, Drew Shuller wrote: I typed the email wrong. I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first instance. I'm running a Notify action. I do get inconsistent results. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incoming mail message error
BASE64DecoderStream is used for attachments, maybe an attachment you are sending is corrupt? On Thu, Apr 15, 2010 at 7:36 AM, Rogerio Aguiar rbaguia...@terra.com.brwrote: ** Hi all, We are getting an error when receiving incoming mail messages: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: et/ctt?kn= java.io.IOException: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: et/ctt?kn= at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:246) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135) at java.io.FilterInputStream.read(FilterInputStream.java:90) at com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1395) at com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1479) at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:859) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:312) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:595) Only a few messages are presenting this problem. Does anyone knows what is going on? Enviroment: 7.1.00 Patch 004 Thanks and Regards Rogerio _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Extracting digits from a character field
Does it have to be a filter, an active link is much better suited for this
type of processing than to let the server handle it.
On Wed, Apr 14, 2010 at 1:58 PM, Joe D'Souza jdso...@shyle.net wrote:
I do not have access to an Oracle instance at the moment to try it, but I'm
quite sure that
update tablename set columnname = REPLACE('Does work', 'Does ', NULL);
commit;
would update the column to 'work'. Which is ideally what you would want it
to..
With MS-SQL it sets the column to NULL.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You mean works incorrectly. LOL.
F
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 13:25:31
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You are right, I just tried and it sets the whole column to NULL instead of
just replacing the specific characters in expression 2 to NULL.. It works
correctly in Oracle to the best of my knowledge..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Replaciing a character with Null is an oxymoron in MS-SQL. You would
replace
a character with a zero-length string. Null and are not the same.
Fluxman
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 11:42:21
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Jim,
Just curious.. What are the limitations that you encountered replacing a
character or a string with NULL on MS-SQL.. And what version of MS-SQL??
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
On MS-SQL, trying to replace one character with Null is not a good idea.
Fluxman
--Original Message--
From: Joe D'Souza
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Apr 14, 2010 11:07
Subject: Re: Extracting digits from a character field
If you are in an Oracle database, use the function TRANSLATE to replace all
Alpha characters with either NULL or space or whatever else you wish to..
This will leave the string with only special characters and numerical
characters..
I am not sure if TRANSLATE works on MS-SQL but you could give it a shot if
MS-SQL is your underlying database.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Atul Vohra
Sent: Wednesday, April 14, 2010 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Extracting digits from a character field
I have a free form character field and need to extract digits from that
field - may be in a filter? Am on v7.1, oracle.
Any one has some function they used (like in sql or may be combination of
strstr??) Looks painful to me.
Help please
Atul
___
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___
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Re: Extracting digits from a character field
If it is an active link, I have a View field javascript event solution...
On Thu, Apr 15, 2010 at 5:39 PM, cpgold cpg...@gmail.com wrote:
Does it have to be a filter, an active link is much better suited for this
type of processing than to let the server handle it.
On Wed, Apr 14, 2010 at 1:58 PM, Joe D'Souza jdso...@shyle.net wrote:
I do not have access to an Oracle instance at the moment to try it, but
I'm
quite sure that
update tablename set columnname = REPLACE('Does work', 'Does ', NULL);
commit;
would update the column to 'work'. Which is ideally what you would want it
to..
With MS-SQL it sets the column to NULL.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You mean works incorrectly. LOL.
F
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 13:25:31
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You are right, I just tried and it sets the whole column to NULL instead
of
just replacing the specific characters in expression 2 to NULL.. It works
correctly in Oracle to the best of my knowledge..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Replaciing a character with Null is an oxymoron in MS-SQL. You would
replace
a character with a zero-length string. Null and are not the same.
Fluxman
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 11:42:21
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Jim,
Just curious.. What are the limitations that you encountered replacing a
character or a string with NULL on MS-SQL.. And what version of MS-SQL??
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
On MS-SQL, trying to replace one character with Null is not a good idea.
Fluxman
--Original Message--
From: Joe D'Souza
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Apr 14, 2010 11:07
Subject: Re: Extracting digits from a character field
If you are in an Oracle database, use the function TRANSLATE to replace
all
Alpha characters with either NULL or space or whatever else you wish to..
This will leave the string with only special characters and numerical
characters..
I am not sure if TRANSLATE works on MS-SQL but you could give it a shot if
MS-SQL is your underlying database.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Atul Vohra
Sent: Wednesday, April 14, 2010 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Extracting digits from a character field
I have a free form character field and need to extract digits from that
field - may be in a filter? Am on v7.1, oracle.
Any one has some function they used (like in sql or may be combination of
strstr??) Looks painful to me.
Help please
Atul
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Extracting digits from a character field
Its what I use to dynamicall format phone numbers on the fly.
On Thu, Apr 15, 2010 at 5:39 PM, cpgold cpg...@gmail.com wrote:
If it is an active link, I have a View field javascript event solution...
On Thu, Apr 15, 2010 at 5:39 PM, cpgold cpg...@gmail.com wrote:
Does it have to be a filter, an active link is much better suited for this
type of processing than to let the server handle it.
On Wed, Apr 14, 2010 at 1:58 PM, Joe D'Souza jdso...@shyle.net wrote:
I do not have access to an Oracle instance at the moment to try it, but
I'm
quite sure that
update tablename set columnname = REPLACE('Does work', 'Does ', NULL);
commit;
would update the column to 'work'. Which is ideally what you would want
it
to..
With MS-SQL it sets the column to NULL.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You mean works incorrectly. LOL.
F
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 13:25:31
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You are right, I just tried and it sets the whole column to NULL instead
of
just replacing the specific characters in expression 2 to NULL.. It works
correctly in Oracle to the best of my knowledge..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Replaciing a character with Null is an oxymoron in MS-SQL. You would
replace
a character with a zero-length string. Null and are not the same.
Fluxman
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 11:42:21
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Jim,
Just curious.. What are the limitations that you encountered replacing a
character or a string with NULL on MS-SQL.. And what version of MS-SQL??
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
On MS-SQL, trying to replace one character with Null is not a good idea.
Fluxman
--Original Message--
From: Joe D'Souza
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Apr 14, 2010 11:07
Subject: Re: Extracting digits from a character field
If you are in an Oracle database, use the function TRANSLATE to replace
all
Alpha characters with either NULL or space or whatever else you wish to..
This will leave the string with only special characters and numerical
characters..
I am not sure if TRANSLATE works on MS-SQL but you could give it a shot
if
MS-SQL is your underlying database.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Atul Vohra
Sent: Wednesday, April 14, 2010 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Extracting digits from a character field
I have a free form character field and need to extract digits from that
field - may be in a filter? Am on v7.1, oracle.
Any one has some function they used (like in sql or may be combination of
strstr??) Looks painful to me.
Help please
Atul
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___
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attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Extracting digits from a character field
You see a view field can run javascript and send events back to the parent,
whether web or user.
in this case you use the javascript REGEXP.
On Thu, Apr 15, 2010 at 5:40 PM, cpgold cpg...@gmail.com wrote:
Its what I use to dynamicall format phone numbers on the fly.
On Thu, Apr 15, 2010 at 5:39 PM, cpgold cpg...@gmail.com wrote:
If it is an active link, I have a View field javascript event solution...
On Thu, Apr 15, 2010 at 5:39 PM, cpgold cpg...@gmail.com wrote:
Does it have to be a filter, an active link is much better suited for
this type of processing than to let the server handle it.
On Wed, Apr 14, 2010 at 1:58 PM, Joe D'Souza jdso...@shyle.net wrote:
I do not have access to an Oracle instance at the moment to try it, but
I'm
quite sure that
update tablename set columnname = REPLACE('Does work', 'Does ', NULL);
commit;
would update the column to 'work'. Which is ideally what you would want
it
to..
With MS-SQL it sets the column to NULL.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You mean works incorrectly. LOL.
F
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 13:25:31
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You are right, I just tried and it sets the whole column to NULL instead
of
just replacing the specific characters in expression 2 to NULL.. It
works
correctly in Oracle to the best of my knowledge..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Replaciing a character with Null is an oxymoron in MS-SQL. You would
replace
a character with a zero-length string. Null and are not the same.
Fluxman
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 11:42:21
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
Jim,
Just curious.. What are the limitations that you encountered replacing a
character or a string with NULL on MS-SQL.. And what version of MS-SQL??
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent: Wednesday, April 14, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
On MS-SQL, trying to replace one character with Null is not a good idea.
Fluxman
--Original Message--
From: Joe D'Souza
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Apr 14, 2010 11:07
Subject: Re: Extracting digits from a character field
If you are in an Oracle database, use the function TRANSLATE to replace
all
Alpha characters with either NULL or space or whatever else you wish
to..
This will leave the string with only special characters and numerical
characters..
I am not sure if TRANSLATE works on MS-SQL but you could give it a shot
if
MS-SQL is your underlying database.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Atul Vohra
Sent: Wednesday, April 14, 2010 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Extracting digits from a character field
I have a free form character field and need to extract digits from that
field - may be in a filter? Am on v7.1, oracle.
Any one has some function they used (like in sql or may be combination
of
strstr??) Looks painful to me.
Help please
Atul
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___
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attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus Speed up ...
You are welcome.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Thursday, April 15, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus Speed up ... ** Thanks Joe! That was exactly what I was looking for! On Thu, Apr 15, 2010 at 2:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** The devstudio.ini file found in the installation directory of the Dev Studio, has settings for minimum startup and maximum memory.. Depending on how much available memory there is to use on your client you can adjust these min startup and max memory settings.. I am using these settings.. -vmargs -Xms512m -Xmx1024m You could go higher without crashing your JVM on startup if you have lots of available free memory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ben Chernys Sent: Thursday, April 15, 2010 4:36 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus Speed up ... ** I sped mine up with a very simple act: I use the 7.1 admin tool against the 7.5, ITSM 7.6 server with no ill effects. I do not use the 7.1 too for export / import, publishing or consuming web services, but for almost everything else. I find developer plus buggy, slow, and generally irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: April 14, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** That sounds right! On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Are you referring to the minimum startup and max memory that java heap would be using? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Tuesday, April 13, 2010 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARX Files from MidTier
Have you tried using a different browser? On Wed, Apr 14, 2010 at 10:39 AM, Joe D'Souza jdso...@shyle.net wrote: ** Lisa, I highly doubt there is a limit like that.. Check your web server log files to see if there is a web server level error that was reported at that time. I'm inclined to think you might have encountered a out of memory error on the web server that may have resulted in that. In which case adjusting your heap size might be in order.. Cheers Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Kemes, Lisa *Sent:* Monday, April 12, 2010 12:21 PM *To:* arslist@ARSLIST.ORG *Subject:* ARX Files from MidTier ** Is there a limit to how many columns or characters you can save to an arx file from the MidTier? Looks like we are starting to get errors (Failed to Perform Action) when we add more than 213 columns. The Client is fine and can handle much more than this…. ARS 7.1 p7 AR Midtier 7.5 p2 Windows 2003 *Lisa Kemes** * AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
So its not only me then :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Jason Miller Sent: Thursday, April 15, 2010 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ** Ditto! On Thu, Apr 15, 2010 at 1:41 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** At the risk of saying Me too ME TOO On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor Sent: Thursday, April 15, 2010 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, April 15, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Benefit of Prefetch Remedy midtier 7.1
You are right, no way that the midTier stores prefetch items on the client computer. Unless you acknowledged security bypass for your browser Prefetch runs as an assumed user login. So if you setup Prefetch as Joe User, all the views, code, and fields that Joe User sees will load as prefetched. If Jane logs in and she has the same permissions as Joe, then boom she gets the form without extra processing and the form opens fast for her. OH but here comes FRED; he has more permissions, he is a supervisor, 20% more fields and workflow are available to him, so guess what, when he logs in, midTier has to fetch all the field defs and workflow for FRED, so he might see a slightly slower form load the First time only, regardles of prefetch. IF you wanted FRED's form to open fast you need to define another prefetch for a user with FREDS permission set. ---:)--- cpg...@gmail.com On Wed, Apr 14, 2010 at 8:44 AM, remedy lee haeyoon@gmail.com wrote: Hi, I'm confused on this prefetch 'feature' in midtier. The way I read it is that only when a server is restarted will the forms (on the web server) reload in order to save time when the first user logs in. So instead of loading HPD:Help Desk when a user first hits it, it will load by itself when restarted. Benefit is that the first user logging in won't get that 1-2 mins loading wait. Now sales people and certain consultants say that prefetch does more than that. It actually loads the forms into the clients computer and therefore speeds up the whole midtier itself. So they say that prefetch helps overall everyday midtier use such as the 50th person using HPD:Help Desk will notice better speeds with prefetch than without. They say it loads the forms to the clients computers preemptively and therefore improves performance. To me that doesn't make sense, how can the server know where to load the files. Does it work by loading all the web forms when the person logs in? I really see no benefit to using prefetch if our server hardly restarts ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Benefit of Prefetch Remedy midtier 7.1
Don't forget that as of MT 7.5 patch 4 there is a option to pre-load the cache with everything when MT starts. Using this with persistent cache and the new sync cache features and this should be a very powerful combination. I do have some questions as to how this works with how MT caches based on a user's groups. Maybe it just caches everything? My only concern is pre-loading everything on a 32-bit process may eat up a lot of resources. When we tried it we started getting heap errors after a while. However this MT server is not too terribly happy in general anyways and we still run out of memory with pre-load off. It will be great when the day of 64-bit MT arrives :) Jason On Thu, Apr 15, 2010 at 3:55 PM, cpgold cpg...@gmail.com wrote: ** You are right, no way that the midTier stores prefetch items on the client computer. Unless you acknowledged security bypass for your browser Prefetch runs as an assumed user login. So if you setup Prefetch as Joe User, all the views, code, and fields that Joe User sees will load as prefetched. If Jane logs in and she has the same permissions as Joe, then boom she gets the form without extra processing and the form opens fast for her. OH but here comes FRED; he has more permissions, he is a supervisor, 20% more fields and workflow are available to him, so guess what, when he logs in, midTier has to fetch all the field defs and workflow for FRED, so he might see a slightly slower form load the First time only, regardles of prefetch. IF you wanted FRED's form to open fast you need to define another prefetch for a user with FREDS permission set. ---:)--- cpg...@gmail.com On Wed, Apr 14, 2010 at 8:44 AM, remedy lee haeyoon@gmail.com wrote: Hi, I'm confused on this prefetch 'feature' in midtier. The way I read it is that only when a server is restarted will the forms (on the web server) reload in order to save time when the first user logs in. So instead of loading HPD:Help Desk when a user first hits it, it will load by itself when restarted. Benefit is that the first user logging in won't get that 1-2 mins loading wait. Now sales people and certain consultants say that prefetch does more than that. It actually loads the forms into the clients computer and therefore speeds up the whole midtier itself. So they say that prefetch helps overall everyday midtier use such as the 50th person using HPD:Help Desk will notice better speeds with prefetch than without. They say it loads the forms to the clients computers preemptively and therefore improves performance. To me that doesn't make sense, how can the server know where to load the files. Does it work by loading all the web forms when the person logs in? I really see no benefit to using prefetch if our server hardly restarts ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
I did not receive the rejected email on this thread though. Maybe it is fixed? On Thu, Apr 15, 2010 at 3:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** So its not only me then :-) -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Jason Miller *Sent:* Thursday, April 15, 2010 5:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attention: List Administrator Dan Bloom... ** Ditto! On Thu, Apr 15, 2010 at 1:41 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** At the risk of saying Me too ME TOO On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Lyle Taylor *Sent:* Thursday, April 15, 2010 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 15, 2010 12:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
need to design a counter
Hello all, There is an integer field on form1. need to design a counter which increments the count by one for every submit on form2. So, need to write a filter on submit of form 2 which increments the integer field on form 1 by 1 for every submit on form 2.please advise. thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
I haven't got one since noon either and I wrote at least 4 mails since.. But then again the first time I got these, they all came in well after 24 hrs of mailing the distribution list.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Jason Miller Sent: Thursday, April 15, 2010 8:00 PM To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ** I did not receive the rejected email on this thread though. Maybe it is fixed? On Thu, Apr 15, 2010 at 3:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** So its not only me then :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Jason Miller Sent: Thursday, April 15, 2010 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ** Ditto! On Thu, Apr 15, 2010 at 1:41 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** At the risk of saying Me too ME TOO On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor Sent: Thursday, April 15, 2010 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, April 15, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: need to design a counter
Raj, What is the reason you need that counter? Just to have a total count of tickets in form 1?? Or is there another reason? If you just want a count, I wouldn't create a form. I would have a hidden field that did a select count(*) from whatever view name that table has in the underlying database.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Raj Sent: Thursday, April 15, 2010 8:04 PM To: arslist@ARSLIST.ORG Subject: need to design a counter Hello all, There is an integer field on form1. need to design a counter which increments the count by one for every submit on form2. So, need to write a filter on submit of form 2 which increments the integer field on form 1 by 1 for every submit on form 2.please advise. thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: need to design a counter
Hi Joe, Thank you for the reply. Form 1: HPD:HelpDesk, Integer Field on HPD:HelpDesk form. Form2: HPD:Worklog So, whenever there is a submit to HPD:Worklog through webservice, comments are added to the HPD:Worklog, so only for a particular comment , which would be my RUN IF( 'Comment'=Particular Value) qualification for designing the filter on submit on HPD:Worklog, I need to increment the count through that integer field (which would be a hidden integer field), which is on HPD:HelpDesk form. Thanks, Raj On Apr 15, 5:14 pm, Joe D'Souza jdso...@shyle.net wrote: Raj, What is the reason you need that counter? Just to have a total count of tickets in form 1?? Or is there another reason? If you just want a count, I wouldn't create a form. I would have a hidden field that did a select count(*) from whatever view name that table has in the underlying database.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Raj Sent: Thursday, April 15, 2010 8:04 PM To: arsl...@arslist.org Subject: need to design a counter Hello all, There is an integer field on form1. need to design a counter which increments the count by one for every submit on form2. So, need to write a filter on submit of form 2 which increments the integer field on form 1 by 1 for every submit on form 2.please advise. thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: need to design a counter
Raj,
The same can be done using the sql count as suggested earlier..
select count(*) from HPD_Worklog where comment = 'particular value'
If that particular value is embedded in the text in the comment field, then
you might want to use a like search
select count(*) from HPD_Worklog where comment like '%particular value%'
Run this in a Set field using an SQL and return the $1$ to that field
whenever you want lets say window open, using a active link, and set the
count to your integer field.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Raj
Sent: Thursday, April 15, 2010 8:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: need to design a counter
Hi Joe,
Thank you for the reply.
Form 1: HPD:HelpDesk, Integer Field on HPD:HelpDesk form.
Form2: HPD:Worklog
So, whenever there is a submit to HPD:Worklog through webservice, comments
are added to the HPD:Worklog, so only for a particular comment , which would
be my RUN IF( 'Comment'=Particular Value) qualification for designing the
filter on submit on HPD:Worklog, I need to increment the count through that
integer field (which would be a hidden integer field), which is on
HPD:HelpDesk form.
Thanks,
Raj
On Apr 15, 5:14 pm, Joe D'Souza jdso...@shyle.net wrote:
Raj,
What is the reason you need that counter? Just to have a total count of
tickets in form 1?? Or is there another reason?
If you just want a count, I wouldn't create a form. I would have a hidden
field that did a select count(*) from whatever view name that table has in
the underlying database..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Raj
Sent: Thursday, April 15, 2010 8:04 PM
To: arsl...@arslist.org
Subject: need to design a counter
Hello all,
There is an integer field on form1.
need to design a counter which increments the count by one for every
submit on form2.
So, need to write a filter on submit of form 2 which increments the
integer field on form 1 by 1 for every submit on form 2.please advise.
thanks,
Raj
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: need to design a counter
Joe,
This should happen only On Submit on HPD:WorkLog and the integer field to be
incremented is on HPD:HelpDesk form.
So how can this be done with a filter and an active link, please elaborate.
Appreciate your help.
Thanks,
Raj
On Thu, Apr 15, 2010 at 6:07 PM, Joe D'Souza jdso...@shyle.net wrote:
Raj,
The same can be done using the sql count as suggested earlier..
select count(*) from HPD_Worklog where comment = 'particular value'
If that particular value is embedded in the text in the comment field, then
you might want to use a like search
select count(*) from HPD_Worklog where comment like '%particular value%'
Run this in a Set field using an SQL and return the $1$ to that field
whenever you want lets say window open, using a active link, and set the
count to your integer field.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Raj
Sent: Thursday, April 15, 2010 8:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: need to design a counter
Hi Joe,
Thank you for the reply.
Form 1: HPD:HelpDesk, Integer Field on HPD:HelpDesk form.
Form2: HPD:Worklog
So, whenever there is a submit to HPD:Worklog through webservice, comments
are added to the HPD:Worklog, so only for a particular comment , which
would
be my RUN IF( 'Comment'=Particular Value) qualification for designing the
filter on submit on HPD:Worklog, I need to increment the count through that
integer field (which would be a hidden integer field), which is on
HPD:HelpDesk form.
Thanks,
Raj
On Apr 15, 5:14 pm, Joe D'Souza jdso...@shyle.net wrote:
Raj,
What is the reason you need that counter? Just to have a total count of
tickets in form 1?? Or is there another reason?
If you just want a count, I wouldn't create a form. I would have a hidden
field that did a select count(*) from whatever view name that table has
in
the underlying database..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Raj
Sent: Thursday, April 15, 2010 8:04 PM
To: arsl...@arslist.org
Subject: need to design a counter
Hello all,
There is an integer field on form1.
need to design a counter which increments the count by one for every
submit on form2.
So, need to write a filter on submit of form 2 which increments the
integer field on form 1 by 1 for every submit on form 2.please advise.
thanks,
Raj
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___
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attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Reopened date does not get populated
Hi Listers, I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does not get populated in the Incident. So, when does this Re-opened date get populated? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Reopened date does not get populated
I had the same issue, Raised a ticket with BMC. There reply was : The Re-Opened date is only set when the Incident has been Closed and the User presses the Re-Open Incident link from the Nav. bar on the left of the Incident form. Moving an Incident from a Resolved state to an active state such as Assigned is not re-opening an Incident. Cheers, Murtuza. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: 16 April 2010 08:15 To: arslist@ARSLIST.ORG Subject: Reopened date does not get populated ** Hi Listers, I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does not get populated in the Incident. So, when does this Re-opened date get populated? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
