Re: Mixing best-practice and base-development in 7.6.04...
BPCU is a one-time tool for upgrading to 7.6.04. After upgrading to 7.6.04 working in Best Practice Customization (BPC) mode will ensure that customization happen through custom\overlay objects. The confusion raised because of this: From the original query of this thread we thought user, after successfully upgrading to 7.6.05, is trying to customize out of the box objects. However instead of using BPC mode to create custom objects, Base mode was used. Hence user wanted to convert base object to custom. For this last step, I mentioned convert them to custom objects using BPCU and insisted that BPC mode must be used for all customization. But later on, after exchange of few mails it turned out that use case is as follows: -User has developed their own application i.e. they are not customizing any out of the box applications. And. -To add new features to their application they first customize it in BPC mode. -When all changes seems correct they want all customizations to be merged back to base application. Here overlay feature is not used for customization purposes but instead for keeping base objects safe until new features are done. Regards, Aniruddha From: Jason Miller [mailto:jason.mil...@gmail.com] Sent: Tuesday, March 29, 2011 11:28 PM Subject: Re: Mixing best-practice and base-development in 7.6.04... ** I am starting to see conflicting answers from BMC staff regarding onetime or ongoing use of BPCU. David or Doug, can one you help us before we turn this in to a TR. vs. DB. type of discussion? Jason On Tue, Mar 29, 2011 at 10:01 AM, strauss stra...@unt.edu wrote: What you are telling us is that the BPCU isn't just a one-time tool for upgrading to 7.6.04, but a primitive process that we will have to keep using during post-upgrade maintenance on any 7.6.04 system because of the lack of capabilities in the DevStudio. It is almost completely un-documented, in that there is no mention of it whatsoever in any of the three development references (Introduction to Application Development with BMC Remedy Developer Studio, Form and Application Objects Guide, Workflow Objects Guide). It is barely documented under the convoluted upgrade process in the Release Notes (and an older, sparser, incorrect version in the Installation Guide), and in either case it is presented as an upgrade tool for one-time use. If BMC is going to expect us to make regular use of the BPCU to perform object management tasks that really _should_ have been included in the Developer Studio (and work properly there - also an issue with the 7.6.04 DevStudio), then they are going to have to vastly improve their documentation of it, get all of the command line switches to actually work (or eliminate them), and provide clear descriptions of the processes that will require you to go back and use the BPCU, exactly how to use it (syntax, syntax, syntax), and how to clean up after it since it produces a large number of spurious overlays and false migrator instructions. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Deshpande, Aniruddha Sent: Tuesday, March 29, 2011 1:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mixing best-practice and base-development in 7.6.04... Hi, I saw this, but Save-as would require a new name. And if it is a form, actl-in-guide or fliter-in-guide, the relationships will be lost. To convert a base object to custom object, without renaming and reattaching all the workflow objects, one must use BPCU to achieve it. Directly modifying definition files would not be correct\reliable option. When I have tested everything, I want to merge it together, to give me a new version of my base application. I am not able to understand your above you case. When you say merge it to give a new version of base application do you mean that you want to merge custom changes to base application? If yes, then what will you gain from it? There are only three basic rules of overlays that everyone must stick to, if they want their application not to be affected by future upgrades i.e. if they want their customizations to be retained in future upgrades without any manual intervention or with minimal intervention: 1) Always modify objects in Developer Studio under Best Practice Customization Mode. You must never modify any objects in Base Mode. Base Mode is provided only to see base objects and not to modify them. 2) If you want a new object then it has to be custom. Custom objects neither provide any new functionalities nor take away any existing ones. It is just a flag to then server to say I am a custom object and not a out of the box object. Nothing more nor less. 3) If you want to modify existing base objects
Re: Mixing best-practice and base-development in 7.6.04...
Please mark a correction: please read after successfully upgrading to 7.6.05 as after successfully upgrading to 7.6.04. Regards, Aniruddha From: Deshpande, Aniruddha Sent: Wednesday, March 30, 2011 11:56 AM To: 'arslist@ARSLIST.ORG' Cc: 'stra...@unt.edu'; 'Jason Miller' Subject: RE: Mixing best-practice and base-development in 7.6.04... BPCU is a one-time tool for upgrading to 7.6.04. After upgrading to 7.6.04 working in Best Practice Customization (BPC) mode will ensure that customization happen through custom\overlay objects. The confusion raised because of this: From the original query of this thread we thought user, after successfully upgrading to 7.6.05, is trying to customize out of the box objects. However instead of using BPC mode to create custom objects, Base mode was used. Hence user wanted to convert base object to custom. For this last step, I mentioned convert them to custom objects using BPCU and insisted that BPC mode must be used for all customization. But later on, after exchange of few mails it turned out that use case is as follows: -User has developed their own application i.e. they are not customizing any out of the box applications. And. -To add new features to their application they first customize it in BPC mode. -When all changes seems correct they want all customizations to be merged back to base application. Here overlay feature is not used for customization purposes but instead for keeping base objects safe until new features are done. Regards, Aniruddha From: Jason Miller [mailto:jason.mil...@gmail.com] Sent: Tuesday, March 29, 2011 11:28 PM Subject: Re: Mixing best-practice and base-development in 7.6.04... ** I am starting to see conflicting answers from BMC staff regarding onetime or ongoing use of BPCU. David or Doug, can one you help us before we turn this in to a TR. vs. DB. type of discussion? Jason On Tue, Mar 29, 2011 at 10:01 AM, strauss stra...@unt.edu wrote: What you are telling us is that the BPCU isn't just a one-time tool for upgrading to 7.6.04, but a primitive process that we will have to keep using during post-upgrade maintenance on any 7.6.04 system because of the lack of capabilities in the DevStudio. It is almost completely un-documented, in that there is no mention of it whatsoever in any of the three development references (Introduction to Application Development with BMC Remedy Developer Studio, Form and Application Objects Guide, Workflow Objects Guide). It is barely documented under the convoluted upgrade process in the Release Notes (and an older, sparser, incorrect version in the Installation Guide), and in either case it is presented as an upgrade tool for one-time use. If BMC is going to expect us to make regular use of the BPCU to perform object management tasks that really _should_ have been included in the Developer Studio (and work properly there - also an issue with the 7.6.04 DevStudio), then they are going to have to vastly improve their documentation of it, get all of the command line switches to actually work (or eliminate them), and provide clear descriptions of the processes that will require you to go back and use the BPCU, exactly how to use it (syntax, syntax, syntax), and how to clean up after it since it produces a large number of spurious overlays and false migrator instructions. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Deshpande, Aniruddha Sent: Tuesday, March 29, 2011 1:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mixing best-practice and base-development in 7.6.04... Hi, I saw this, but Save-as would require a new name. And if it is a form, actl-in-guide or fliter-in-guide, the relationships will be lost. To convert a base object to custom object, without renaming and reattaching all the workflow objects, one must use BPCU to achieve it. Directly modifying definition files would not be correct\reliable option. When I have tested everything, I want to merge it together, to give me a new version of my base application. I am not able to understand your above you case. When you say merge it to give a new version of base application do you mean that you want to merge custom changes to base application? If yes, then what will you gain from it? There are only three basic rules of overlays that everyone must stick to, if they want their application not to be affected by future upgrades i.e. if they want their customizations to be retained in future upgrades without any manual intervention or with minimal intervention: 1) Always modify objects in Developer Studio under Best Practice Customization Mode. You must never modify any objects in Base Mode. Base Mode is provided only to see base
AIE instance name mismatch after DB sync up activity
Hi, Version specs: ARS 7.5 patch4, CMDB Atrium 7.6patch1, ITSM 7.0.3 patch9 I had performed a DB sync activity on Remedy Server by taking a dump of production env. database pointing it on to test env. The test prod env are on separate servers (with different hostnames). After DB sync, the AIE instance name of the 'production env' shows , when I access AIE console of test environment. Although, the AIE service name is still the same of test env. (services.msc) how can I change it back to the previous instance name (test env hostname). Any help. Thanks in advance. -- View this message in context: http://old.nabble.com/AIE-instance-name-mismatch-after-DB-sync-up-activity-tp31274972p31274972.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server rename question...
You may also want to run the following sql statements to find out if there's anything in the DB that is pointing to the old server name after the migration: select distinct tfServer from field_table select distinct sampleServer from field_table select distinct serverName from actlink_open select distinct server from char_menu_query select distinct sampleserver from char_menu_query select distinct server from char_menu_sql Best Regards, Theo Sent from my Black/Silver Personal Computer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 30 March 2011 05:02 AM To: arslist@ARSLIST.ORG Subject: Re: Server rename question... ** There's 177 or so files that contain the server name reference in Linux - not sure about Windows. Various things in the database also contain the server name. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Tuesday, March 29, 2011 8:01 AM To: arslist@ARSLIST.ORG Subject: Server rename question... ** It appears as if the MS2003R2 server that our system is living on is going to be renamed. Will this require us to do a full reinstall in order to accommodate the new name or can we just edit the ar.cfg file and change the server name there after the platform is renamed? Same with the database name Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server rename question...
William, That seems extreamly high, 177 files. I have migrated many systems and I dont think I have modified that many. What command line did you use to get that value? Are you ignoring log files etc? Kind regards Danny You may also want to run the following sql statements to find out if there's anything in the DB that is pointing to the old server name after the migration: select distinct tfServer from field_table select distinct sampleServer from field_table select distinct serverName from actlink_open select distinct server from char_menu_query select distinct sampleserver from char_menu_query select distinct server from char_menu_sql Best Regards, Theo Sent from my Black/Silver Personal Computer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 30 March 2011 05:02 AM To: arslist@ARSLIST.ORG Subject: Re: Server rename question... ** There's 177 or so files that contain the server name reference in Linux - not sure about Windows. Various things in the database also contain the server name. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Tuesday, March 29, 2011 8:01 AM To: arslist@ARSLIST.ORG Subject: Server rename question... ** It appears as if the MS2003R2 server that our system is living on is going to be renamed. Will this require us to do a full reinstall in order to accommodate the new name or can we just edit the ar.cfg file and change the server name there after the platform is renamed? Same with the database name Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Rif: Re: Server rename question...
I've just done it , the adr IP is the same. We renamed the server and we setted the old name as alias. Now we are updating all over the new server name (macro, report, etc). When we'll finish we'll delete the alias name. ciao Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: luisaclotilde.car...@sgsbp.it Theo Fondse t...@remex.co.za - 30/03/2011 11.38 Inviato da: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Per favore, rispondere a arslist@ARSLIST.ORG Per:arslist@ARSLIST.ORG CC: Oggetto:Re: Server rename question... ** You may also want to run the following sql statements to find out if there's anything in the DB that is pointing to the old server name after the migration: select distinct tfServer from field_table select distinct sampleServer from field_table select distinct serverName from actlink_open select distinct server from char_menu_query select distinct sampleserver from char_menu_query select distinct server from char_menu_sql Best Regards, Theo Sent from my Black/Silver Personal Computer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 30 March 2011 05:02 AM To: arslist@ARSLIST.ORG Subject: Re: Server rename question... ** There's 177 or so files that contain the server name reference in Linux - not sure about Windows. Various things in the database also contain the server name. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Tuesday, March 29, 2011 8:01 AM To: arslist@ARSLIST.ORG Subject: Server rename question... ** It appears as if the MS2003R2 server that our system is living on is going to be renamed. Will this require us to do a full reinstall in order to accommodate the new name or can we just edit the ar.cfg file and change the server name there after the platform is renamed? Same with the database name…. Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti.
**********Help with ARWARN [8911] ************
Hi everyone
I require some assistance please.
Scenario:
Regular Form
I have a Display Only form with two Character fields(varchar(3000)) Employee
and Access ID. I have an Add button which will execute the Active Link which
in turn will make use of the push fields action that will create an entry in a
Regular form with the Push Field If condition of ( $AccessID$ =
'Request_ID_ServiceCAT') AND ( $Employee$ = 'Employee') [Create if No request
match] and [Do Nothing if Any request match]. I also push the values from the
Display form to the Regular form.
Field Name: Value:
Request_ID_ServiceCAT AccessID
EmployeeEmployee
* The first time I run it, it works and create the entry in the Regular
Form.
* If I try to add the same entry with the same values in
Request_ID_ServiceCAT and Employee it gives met the following message.
ARWARN [8911] Some of the fields have been truncated from the
results list because the total length of the fields and separators is greater
than the maximum allowed
Looking at the logs I cannot see why it gives me this particular message.
Looking at the logs, every time I get the message(ARWARN [8911]) it does not
try to write to another table either or what I can see in the logs. Any help
will be appreciated.
Thanks
Enslin
ActiveLink Logs:
ACTL Checking TEST:Dev-QA:PUSH-AccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema TEST:Dev-QA:AccessPerUser on Server @
ACTL (536871246) = evanblerk
ACTL (536870926) = 318
ACTL (8) = Active LinkPUSH
ACTL (7) = 8
Database Logs:
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
BEGIN TRANSACTION
UPDATE arschema SET nextId = nextId + 1 WHERE schemaId = 1664
SELECT nextId FROM arschema WHERE schemaId = 1664
INSERT INTO T1664 (C536871246,C536870926,C8,C7,C2,C3,C5,C6,C1) VALUES
('evanblerk','336','Active
LinkPUSH',8,'appadmin',1301461679,'appadmin',1301461679,'138')
INSERT INTO H1664 (entryId,T0,U0,T8,U8) VALUES
('138',1301461679,'appadmin',1301461679,'appadmin')
COMMIT TRANSACTION
First ticket created successfully
*
Now I tried to push the same values thrice and this is all I see in the logging.
***
Database Logs:
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
ActiveLink Logs:
ACTL /* Wed Mar 30 2011 07:02:15 */
ACTL Stop active link processing - On Control
ACTL /* Wed Mar 30 2011 07:02:17 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - MWEB:Dev-QA:Request Access
ACTL Linked to field - bt_Add_saccess (536870910)
ACTL On screen type - CREATE
ACTL Checking MWEB:Dev-QA:PUSH-DataSpecialAccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema MWEB:Dev-QA:AccessPerUser on Server @
ACTL /* Wed Mar 30 2011 07:02:19 */
ACTL Stop active link processing - On Control
ACTL /* Wed Mar 30 2011 07:02:20 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - MWEB:Dev-QA:Request Access
ACTL Linked to field - bt_Add_saccess (536870910)
ACTL On screen type - CREATE
ACTL Checking MWEB:Dev-QA:PUSH-DataSpecialAccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema MWEB:Dev-QA:AccessPerUser on Server @
ACTL /* Wed Mar 30 2011 07:02:21 */
ACTL Stop active link processing - On Control
ACTL /* Wed Mar 30 2011 07:02:22 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - MWEB:Dev-QA:Request Access
ACTL Linked to field - bt_Add_saccess (536870910)
ACTL On screen type - CREATE
ACTL Checking MWEB:Dev-QA:PUSH-DataSpecialAccessUserForm (50)
ACTL - Passed qualification -- perform if
Re: AIE instance name mismatch after DB sync up activity
There is a read only form holding this information. I did an export of this data when I had the same problem modified the server name after the export, deleted the records I exported and did an import. -Original Message- From: rmduser priyanka_sar...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 30, 2011 4:34 am Subject: AIE instance name mismatch after DB sync up activity Hi, Version specs: ARS 7.5 patch4, CMDB Atrium 7.6patch1, ITSM 7.0.3 patch9 had performed a DB sync activity on Remedy Server by taking a dump of roduction env. database pointing it on to test env. he test prod env are on separate servers (with different hostnames). fter DB sync, the AIE instance name of the 'production env' shows , when I ccess AIE console of test environment. lthough, the AIE service name is still the same of test env. (services.msc) ow can I change it back to the previous instance name (test env hostname). ny help. hanks in advance. -- iew this message in context: http://old.nabble.com/AIE-instance-name-mismatch-after-DB-sync-up-activity-tp31274972p31274972.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: **********Help with ARWARN [8911] ************
Enslin:
Why form TEST:Dev-QA:AccessPerUser on first run and form
MWEB:Dev-QA:AccessPerUser on second run?
--Phil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB
Sent: Wednesday, March 30, 2011 05:55
To: arslist@ARSLIST.ORG
Subject: **Help with ARWARN [8911]
Hi everyone
I require some assistance please.
Scenario:
Regular Form
I have a Display Only form with two Character fields(varchar(3000)) Employee
and Access ID. I have an Add button which will execute the Active Link which
in turn will make use of the push fields action that will create an entry in a
Regular form with the Push Field If condition of ( $AccessID$ =
'Request_ID_ServiceCAT') AND ( $Employee$ = 'Employee') [Create if No request
match] and [Do Nothing if Any request match]. I also push the values from the
Display form to the Regular form.
Field Name: Value:
Request_ID_ServiceCAT AccessID
EmployeeEmployee
* The first time I run it, it works and create the entry in the Regular
Form.
* If I try to add the same entry with the same values in
Request_ID_ServiceCAT and Employee it gives met the following message.
ARWARN [8911] Some of the fields have been truncated from the
results list because the total length of the fields and separators is greater
than the maximum allowed
Looking at the logs I cannot see why it gives me this particular message.
Looking at the logs, every time I get the message(ARWARN [8911]) it does not
try to write to another table either or what I can see in the logs. Any help
will be appreciated.
Thanks
Enslin
ActiveLink Logs:
ACTL Checking TEST:Dev-QA:PUSH-AccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema TEST:Dev-QA:AccessPerUser on Server @
ACTL (536871246) = evanblerk
ACTL (536870926) = 318
ACTL (8) = Active LinkPUSH
ACTL (7) = 8
Database Logs:
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
BEGIN TRANSACTION
UPDATE arschema SET nextId = nextId + 1 WHERE schemaId = 1664
SELECT nextId FROM arschema WHERE schemaId = 1664
INSERT INTO T1664 (C536871246,C536870926,C8,C7,C2,C3,C5,C6,C1) VALUES
('evanblerk','336','Active
LinkPUSH',8,'appadmin',1301461679,'appadmin',1301461679,'138')
INSERT INTO H1664 (entryId,T0,U0,T8,U8) VALUES
('138',1301461679,'appadmin',1301461679,'appadmin')
COMMIT TRANSACTION
First ticket created successfully
*
Now I tried to push the same values thrice and this is all I see in the logging.
***
Database Logs:
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC
ActiveLink Logs:
ACTL /* Wed Mar 30 2011 07:02:15 */
ACTL Stop active link processing - On Control
ACTL /* Wed Mar 30 2011 07:02:17 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - MWEB:Dev-QA:Request Access
ACTL Linked to field - bt_Add_saccess (536870910)
ACTL On screen type - CREATE
ACTL Checking MWEB:Dev-QA:PUSH-DataSpecialAccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema MWEB:Dev-QA:AccessPerUser on Server @
ACTL /* Wed Mar 30 2011 07:02:19 */
ACTL Stop active link processing - On Control
ACTL /* Wed Mar 30 2011 07:02:20 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - MWEB:Dev-QA:Request Access
ACTL Linked to field - bt_Add_saccess (536870910)
ACTL On screen type - CREATE
ACTL Checking MWEB:Dev-QA:PUSH-DataSpecialAccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema MWEB:Dev-QA:AccessPerUser on Server @
ACTL /* Wed Mar 30 2011 07:02:21 */
RUSH: Op Cats and Prod Cats
If some kind soul has an extensive sample export of the Prod Cats and Op Cats they will share with someone in a pinch, I would appreciate it. Format isn't super important, xls or txt. I just need something 90% show and 10% example and don't have access into a functional ITSM system within the time frame I need it. Send donation data to raygellenb...@hotmail.com with my thanks. If you are reading this after 11am eastern on 3/30, don't bother sending ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Atrium Core Console gives ARERR [3600] Internal error.
Hi We just installed 7.6.4 on a Sun server - ITSM / ATRIUM 7.6.4 From the web when I try to access Atrium Core Console, I get ARERR [3600] Internal error. Any suggestions... Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE instance name mismatch after DB sync up activity
Thanks for response. I checked the form names involved are EIE:ApplicationSettings, EIE:BackuploadFlag Out of these,ApplicationSettings form has some 'encrypted password' field also, if I only change the instance name/internal instance name kinds of fields, will that suffice? Roger Justice wrote: There is a read only form holding this information. I did an export of this data when I had the same problem modified the server name after the export, deleted the records I exported and did an import. -Original Message- From: rmduser priyanka_sar...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 30, 2011 4:34 am Subject: AIE instance name mismatch after DB sync up activity Hi, Version specs: ARS 7.5 patch4, CMDB Atrium 7.6patch1, ITSM 7.0.3 patch9 had performed a DB sync activity on Remedy Server by taking a dump of roduction env. database pointing it on to test env. he test prod env are on separate servers (with different hostnames). fter DB sync, the AIE instance name of the 'production env' shows , when I ccess AIE console of test environment. lthough, the AIE service name is still the same of test env. (services.msc) ow can I change it back to the previous instance name (test env hostname). ny help. hanks in advance. -- iew this message in context: http://old.nabble.com/AIE-instance-name-mismatch-after-DB-sync-up-activity-tp31274972p31274972.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/AIE-instance-name-mismatch-after-DB-sync-up-activity-tp31274972p31277615.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Developer Studio and Radio Button Height
I'm having the same issue on the selection field on DS 7.5. P004 This happen on selecting multiple fields then using the Align Left and Size Label button from the menu bar. To restore the hight on the selection fields, I have to change some of the display properties on width, alignment... On Tue, Mar 29, 2011 at 9:24 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** What version of the studio are you on? I used to have this problem on the very early versions of the Studio and found it frustrating as well.. It was then later corrected on later versions.. Joe *From:* Lyle Taylor tayl...@ldschurch.org *Sent:* Tuesday, March 29, 2011 8:24 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Developer Studio and Radio Button Height ** Hi All, I’m having a problem with DS where when I modify the layout of a radio button, it changes the height to 14 pixels, which cuts off the lower portion of the radio button. The height property for the field is grayed out, so I can’t adjust it back to something reasonable. Has anyone else had this problem? Any idea how to fix it? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE instance name mismatch after DB sync up activity
These are Oracle select statements, but they will show you the fields/forms for AIE that have server references. I have done multiple database refreshes back to our dev environments, and used SQL UPDATE versions of these to set the server references. In doing so, I've never had a problem with passwords for AIE. //From data Exchange: SELECT ZTMPINSTANCEALIAS, AR_SERVER, INSTANCE_NAME FROM EIE_DATAEXCHANGE; //Application Path SELECT APPLICATION_PATH FROM EIE_APPLICATIONSETTINGS; //BackupLoadFlag SELECT HOST, INTERNAL_INSTANCE_NAME, INSTANCENAME FROM EIE_BACKUPLOADFLAG; Hopefully that helps some. Thad P.S. I just noticed that you are on a later version ARS and CMDB than we are, so the above might not be comprehensive. On Wed, Mar 30, 2011 at 7:05 AM, rmduser priyanka_sar...@hotmail.comwrote: Thanks for response. I checked the form names involved are EIE:ApplicationSettings, EIE:BackuploadFlag Out of these,ApplicationSettings form has some 'encrypted password' field also, if I only change the instance name/internal instance name kinds of fields, will that suffice? Roger Justice wrote: There is a read only form holding this information. I did an export of this data when I had the same problem modified the server name after the export, deleted the records I exported and did an import. -Original Message- From: rmduser priyanka_sar...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 30, 2011 4:34 am Subject: AIE instance name mismatch after DB sync up activity Hi, Version specs: ARS 7.5 patch4, CMDB Atrium 7.6patch1, ITSM 7.0.3 patch9 had performed a DB sync activity on Remedy Server by taking a dump of roduction env. database pointing it on to test env. he test prod env are on separate servers (with different hostnames). fter DB sync, the AIE instance name of the 'production env' shows , when I ccess AIE console of test environment. lthough, the AIE service name is still the same of test env. (services.msc) ow can I change it back to the previous instance name (test env hostname). ny help. hanks in advance. -- iew this message in context: http://old.nabble.com/AIE-instance-name-mismatch-after-DB-sync-up-activity-tp31274972p31274972.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/AIE-instance-name-mismatch-after-DB-sync-up-activity-tp31274972p31277615.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Subject line translating to UTF 8 string
All, I have a some emails that come into the AR System Email Messages form with a UTF-8 string, however if I look at the Lotus Notes Mailbox it shows it as plain text. Has anyone seen this before? ARS 7.1 SQL 2005 Windows 2003 Email Incoming email is set up as IMAP4. \ What the mailbox saw: What is in Incident. The same information appears in the AR System Email Message form as well. Any help is appreciated.. Thanks, Brandi image/gifimage/gif
Re: Developer Studio and Radio Button Height
I'm using 7.6.03. Like Andrew, I see this when I try to align and size things similarly using the toolbar buttons. I haven't yet tried fiddling with the other properties to see if it would pop back, though. I'll give that a try. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, March 30, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I'm having the same issue on the selection field on DS 7.5. P004 This happen on selecting multiple fields then using the Align Left and Size Label button from the menu bar. To restore the hight on the selection fields, I have to change some of the display properties on width, alignment... On Tue, Mar 29, 2011 at 9:24 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** What version of the studio are you on? I used to have this problem on the very early versions of the Studio and found it frustrating as well.. It was then later corrected on later versions.. Joe From: Lyle Taylormailto:tayl...@ldschurch.org Sent: Tuesday, March 29, 2011 8:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Developer Studio and Radio Button Height ** Hi All, I'm having a problem with DS where when I modify the layout of a radio button, it changes the height to 14 pixels, which cuts off the lower portion of the radio button. The height property for the field is grayed out, so I can't adjust it back to something reasonable. Has anyone else had this problem? Any idea how to fix it? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Can't modify Asset in production data set - Submitter Mode Locked error
ARS 7.6.3 ITSM/CMDB 7.6.3 AR Server Set to Submitter Mode = Locked I tried to modify a CI in my production dataset and ran into a the following error: ARERR [371] You cannot change the value of the Submitter field -- the Submitter Mode of the system is configured to be locked : 2 The preceding message occurred during the execution of active link ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_SomethingInSandbox -- action 2. (ARNOTE 1101) This was on a CI that had been Normalized and Reconciled. I checked the workflow logs and the AL in question is executing a push fields action that matches all field ID's. I would suppose that since the $SUBMITTER$ value was NOT me the Submitter Mode Locked logic is firing. Has anyone else run into this? Seems like a significant bug to me, since it wouldn't allow Support Users to update CI's for which they are configured as supporting. -- Chris Danaceau AttivaSoft Solutions Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Can't modify Asset in production data set - Submitter Mode Locked error
Chris, I run in Locked mode as well.and while I don't run OOTB apps, what you will likely want to look for is something that is setting 2 to something..likely $USER$ on the screen.this would likely be an AL on window open or something..the 'all fields' doesn't cause this problem unless you are in fact trying to modify an existing entry and change the value in field 2..so look for something that's changing it between open and button press to save it.in this scenario you don't of course want that to change.correct the workflow that's causing it to change, and submit a defect to BMC if you find that something is.because it certainly shouldn't be. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau Sent: Wednesday, March 30, 2011 3:23 PM To: arslist@ARSLIST.ORG Subject: Can't modify Asset in production data set - Submitter Mode Locked error ** ARS 7.6.3 ITSM/CMDB 7.6.3 AR Server Set to Submitter Mode = Locked I tried to modify a CI in my production dataset and ran into a the following error: ARERR [371] You cannot change the value of the Submitter field -- the Submitter Mode of the system is configured to be locked : 2 The preceding message occurred during the execution of active link ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_SomethingInSandbox -- action 2. (ARNOTE 1101) This was on a CI that had been Normalized and Reconciled. I checked the workflow logs and the AL in question is executing a push fields action that matches all field ID's. I would suppose that since the $SUBMITTER$ value was NOT me the Submitter Mode Locked logic is firing. Has anyone else run into this? Seems like a significant bug to me, since it wouldn't allow Support Users to update CI's for which they are configured as supporting. -- Chris Danaceau AttivaSoft Solutions Architect _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Developer Studio and Radio Button Height
When I have trouble with default field height (radio button or character field), I find it helpful to temporarily set the height to 2 lines, then set it back to 1. That usually works. Mike Luttmann DISA Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Wednesday, March 30, 2011 13:02 To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I'm using 7.6.03. Like Andrew, I see this when I try to align and size things similarly using the toolbar buttons. I haven't yet tried fiddling with the other properties to see if it would pop back, though. I'll give that a try. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, March 30, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I'm having the same issue on the selection field on DS 7.5. P004 This happen on selecting multiple fields then using the Align Left and Size Label button from the menu bar. To restore the hight on the selection fields, I have to change some of the display properties on width, alignment... On Tue, Mar 29, 2011 at 9:24 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** What version of the studio are you on? I used to have this problem on the very early versions of the Studio and found it frustrating as well.. It was then later corrected on later versions.. Joe From: Lyle Taylor mailto:tayl...@ldschurch.org Sent: Tuesday, March 29, 2011 8:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Developer Studio and Radio Button Height ** Hi All, I'm having a problem with DS where when I modify the layout of a radio button, it changes the height to 14 pixels, which cuts off the lower portion of the radio button. The height property for the field is grayed out, so I can't adjust it back to something reasonable. Has anyone else had this problem? Any idea how to fix it? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
A discussion of the overlay feature of AR System 7.6.4
Everyone, There have been a number of threads that have been running on the list over the past couple of weeks that all revolve around the new overlay feature of 7.6.4. The goal of this note is not to try and address every specific issue or to argue one way or the other on every given topic. It is to put forth the basic ideas and philosophy for this feature. To start, overall we are having customers have a very good experience with the feature. It is working. It is delivering the capability that it is designed for. It is indeed keeping user customizations separate from original definitions and the applications are running correctly with the definitions in place. I think that after reading through all the comments and notes that folks have posted on issues or concerns about this feature you will find that ALL of them are about issues on the definition side and that there have not been any issues reported from the execution side or about the run-time capability of the system. In addition, there have not been any issues from users (OK, we have received a few polish and efficiency of use enhancement requests) who are coming into the feature new without a history. However, there have been some issues on the converting into side -- some because of issues and some because of not approaching the feature correctly. What I want to do in this note is to walk through the intention of how the feature is intended to be used and to provide clarity and one voice (subject to update if I make a mistake but that would just be a correction to still provide a single position/answer from BMC) about the feature and its intended use. During this discussion, I hope to address the themes (if not the specific point items) from the various thread that have been posted on the list recently. The goal of the feature is to allow you to isolate out-of-the-box application definitions from your enhancements/customizations. This is accomplished by putting definitions into two layers -- a base layer for out-of-the-box and an overlay layer for both changes to out-of-the-box definitions and for new definitions custom to your site. In addition, to put infrastructure in place in the system to assist you with following the rules and to prevent you from changes that will cause upgrade issues or produce incompatibilities going forward into the future. The result of this is better understanding of the application changes and extensions made and the ability to dramatically improve the upgrade, and subsequent recustomize, operation. All out-of-the-box definitions are loaded into the base layer. This works effectively for all BMC applications -- new and old versions. Your changes and customizations are in another layer and will not be touched by the changes in the BMC applications yet all changes to the BMC applications will show through for every object except where you have explicitly changed them for your own requirements. This feature is not a dev to production feature. The purpose is not to make test changes and then promote to base. Base is the out of the box application and you should not change it. Overlay is your changes. There should not be a need to move something from overlay to base in the use of this feature in its intended use case. As with any feature, it is important to understand the parameters of the feature and what it is intended to be used for. Use outside those parameters often does not work like expected. The interaction through Dev Studio is generally effective and is working well for customers. There are a few things that are showing up where we can make things more efficient (like allowing you to overlay a field and us helping by overlaying the form automatically if it is not already overlaid rather than making you overlay the form first and then the field). The one area where there has been some confusion is the area of converting into the use of the feature in an existing environment. This is an important area. Originally, there was a discussion about how much we could help here and concern that we could not get 100% right so maybe we shouldn't do anything other than document how you convert. But, we decided that this wasn't enough so we built a conversion utility (BPCU) to provide that conversion assistance. It cannot be 100% perfect but we did run tests on a number of large customer environments during development and resolved the vast majority of issues so that it was converting those environments (and they were large ones with various levels of the applications and various levels of customization) effectively with minimal manual cleanup needed. This leads to point #1 -- the use of the overlay feature is optional. You do not have to use it. You can set the configuration of the system into base mode, leave everything in base mode, not use overlays at all. The sytem will perform EXACTLY like it always had from a definition perspective. All your definitions are in the same layer. You
Re: Developer Studio and Radio Button Height
That used to work on the Admin tool on character fields, but didn't work on the early releases of the Dev Studio.. Joe -Original Message- From: Luttmann, Michael W Mr CTR DISA CD553 Sent: Wednesday, March 30, 2011 5:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height When I have trouble with default field height (radio button or character field), I find it helpful to temporarily set the height to 2 lines, then set it back to 1. That usually works. Mike Luttmann DISA Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Wednesday, March 30, 2011 13:02 To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I'm using 7.6.03. Like Andrew, I see this when I try to align and size things similarly using the toolbar buttons. I haven't yet tried fiddling with the other properties to see if it would pop back, though. I'll give that a try. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, March 30, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I'm having the same issue on the selection field on DS 7.5. P004 This happen on selecting multiple fields then using the Align Left and Size Label button from the menu bar. To restore the hight on the selection fields, I have to change some of the display properties on width, alignment... On Tue, Mar 29, 2011 at 9:24 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** What version of the studio are you on? I used to have this problem on the very early versions of the Studio and found it frustrating as well.. It was then later corrected on later versions.. Joe From: Lyle Taylor mailto:tayl...@ldschurch.org Sent: Tuesday, March 29, 2011 8:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Developer Studio and Radio Button Height ** Hi All, I'm having a problem with DS where when I modify the layout of a radio button, it changes the height to 14 pixels, which cuts off the lower portion of the radio button. The height property for the field is grayed out, so I can't adjust it back to something reasonable. Has anyone else had this problem? Any idea how to fix it? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Developer Studio and Radio Button Height
I do not recall seeing it on 7.6.03 but then I was working on that version for a very short time before stepping up to 7.6.04. I’ll try it on 7.6.04 and let you guys know if that problem still exists but I could swear it was fixed after some of the initial patches of 7.5. Joe From: Lyle Taylor Sent: Wednesday, March 30, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I’m using 7.6.03. Like Andrew, I see this when I try to align and size things similarly using the toolbar buttons. I haven’t yet tried fiddling with the other properties to see if it would pop back, though. I’ll give that a try. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, March 30, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and Radio Button Height ** I'm having the same issue on the selection field on DS 7.5. P004 This happen on selecting multiple fields then using the Align Left and Size Label button from the menu bar. To restore the hight on the selection fields, I have to change some of the display properties on width, alignment... On Tue, Mar 29, 2011 at 9:24 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** What version of the studio are you on? I used to have this problem on the very early versions of the Studio and found it frustrating as well.. It was then later corrected on later versions.. Joe From: Lyle Taylor Sent: Tuesday, March 29, 2011 8:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Developer Studio and Radio Button Height ** Hi All, I’m having a problem with DS where when I modify the layout of a radio button, it changes the height to 14 pixels, which cuts off the lower portion of the radio button. The height property for the field is grayed out, so I can’t adjust it back to something reasonable. Has anyone else had this problem? Any idea how to fix it? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: **********Help with ARWARN [8911] ************
Hi Ben
Thanks for the reply, I changed the [Do Nothing if Any request match] to
[Modify first match request] Then created an error that will run on similar
conditions to the Active Link.
Regards
Enslin
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 30 March 2011 01:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: **Help with ARWARN [8911]
This warning can be ignored. It simply means that the administrator defined
Query Result List Fields are such that it exceeds 254 characters.
You can either reduce that set of data using the Admin tool or DevStudio, add a
Suppress-warnings 8911 line to ar.conf , or simply ignore it.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_ softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB
Sent: March-30-11 11:55
To: arslist@ARSLIST.ORG
Subject: **Help with ARWARN [8911]
Hi everyone
I require some assistance please.
Scenario:
Regular Form
I have a Display Only form with two Character fields(varchar(3000)) Employee
and Access ID. I have an Add button which will execute the Active Link which
in turn will make use of the push fields action that will create an entry in a
Regular form with the Push Field If condition of ( $AccessID$ =
'Request_ID_ServiceCAT') AND ( $Employee$ = 'Employee') [Create if No request
match] and [Do Nothing if Any request match]. I also push the values from the
Display form to the Regular form.
Field Name: Value:
Request_ID_ServiceCAT AccessID
EmployeeEmployee
* The first time I run it, it works and create the entry in the Regular
Form.
* If I try to add the same entry with the same values in
Request_ID_ServiceCAT and Employee it gives met the following message.
ARWARN [8911] Some of the fields have been truncated from the
results list because the total length of the fields and separators is greater
than the maximum allowed
Looking at the logs I cannot see why it gives me this particular message.
Looking at the logs, every time I get the message(ARWARN [8911]) it does not
try to write to another table either or what I can see in the logs. Any help
will be appreciated.
Thanks
Enslin
ActiveLink Logs:
ACTL Checking TEST:Dev-QA:PUSH-AccessUserForm (50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Push Fields
ACTL To Schema TEST:Dev-QA:AccessPerUser on Server @
ACTL (536871246) = evanblerk
ACTL (536870926) = 318
ACTL (8) = Active LinkPUSH
ACTL (7) = 8
Database Logs:
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC BEGIN TRANSACTION UPDATE arschema SET nextId
= nextId + 1 WHERE schemaId = 1664 SELECT nextId FROM arschema WHERE schemaId =
1664 INSERT INTO T1664 (C536871246,C536870926,C8,C7,C2,C3,C5,C6,C1) VALUES
('evanblerk','336','Active
LinkPUSH',8,'appadmin',1301461679,'appadmin',1301461679,'138')
INSERT INTO H1664 (entryId,T0,U0,T8,U8) VALUES
('138',1301461679,'appadmin',1301461679,'appadmin')
COMMIT TRANSACTION
First ticket created successfully
*
Now I tried to push the same values thrice and this is all I see in the logging.
***
Database Logs:
SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
'336')) ORDER BY 1 ASC SELECT
T1664.C1,C7,C8,C536870913,C536870923,C536870914,C536870915,C536870917,C536870916,C536870918,C536870919,C536870920,C536870921
FROM T1664 WHERE ((T1664.C536871246 = 'evanblerk') AND (T1664.C536870926 =
