Re: Email Attachment not Displayed in 2007 MS Outlook Client
Christianne, What version of Exchange do you have in your organization? We had a similar issue with attachments which boiled down to the fact that Exchange 2003 sends some attachments as content type Multipart / Relative. This causes issues with Exchange 2010 and Outlook 2007 / 2010 where the attachments are not seen. Outlook Web Access displays the attachments fine though. The resolution is to run a command (set-OrganizationConfig -ShowInlineAttachments:$true) on the exchange 2003 server. Sharon -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 02, 2012 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Email Attachment not Displayed in 2007 MS Outlook Client That’s all I could think of. Can you manually send the types of attachments you are trying to send from your email to another internal email address and view the attachments with no issues? Also, would there be any restraints on the email account that is created to send emails? Joe -Original Message- From: Christianne Souknary Sent: Wednesday, May 02, 2012 12:56 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Email Attachment not Displayed in 2007 MS Outlook Client Hi Joe, Thanks for your prompt reply. We've tried different kinds of extension to attach - including word, pdf, excel, png, jpeg - all of them did not show in the MS Outlook client. This issue appears to be consistent with all users (we've tested across 3 different mail servers) using MS Outlook client. I've checked the Attachment Handling properties, looks like default setting looks OK. Anywhere else I need to check? Kind regards, Christianne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Column UK are hiring a PM permanent consultants
Column UK are hiring for permanent Consultants! 1 x ITSM Prince 2 Project Manager 2 X Remedy ITSM consultants 1 X Automation Bladelogic 1 X ADDM Consultant 1 X BO / BI consultant Column Technologies are a global consultancy of BMC software. We sell, consultant and support the BSM model. We support over 400 customers globally have have completed in excess of 840 ITSM implementations. Column UK was incorporated 4.5 years ago and ever since has continued to grow year on year. The UK office is embarking on bolstering our ITSM, automation CLM practice , whilst setting up a new BI division. You must be eligible to work in the UK. Please email or call for more information or a discrete conversation mpar...@columnit.com OR 0207 960 2848 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Communities request
This ARSList is so much better than BMC Communities. Easier to use... Faster responses... I think you should just ask this group for ideas on how to do this task, not say 'has anyone done this before'... chances are they haven't but they know how to start. Just my opinion! -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/BMC-Communities-request-tp7523556p7523592.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Relationships not showing for custom fields in overlaid forms
Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Communities request
If you've already navigated to the forum where you want to post, just select Start a Discussion on the right side of the screen: [cid:image001.png@01CD28F8.8EDE5BB0] You can also create a new discussion from anywhere by selecting New - Discussion from the pull down right next to your login name. [cid:image002.png@01CD28F8.8EDE5BB0] -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andre Delcroix Sent: Thursday, May 03, 2012 6:09 AM To: arslist@ARSLIST.ORG Subject: BMC Communities request ** I am trying to ask a question via the BMC Communities. I am registered and logged, but I do not find how to proceed Thanks André _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.png
Re: Relationships not showing for custom fields in overlaid forms
That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheault Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Relationships not showing for custom fields in overlaid forms
Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheaultmailto:guilla...@dcshq.com Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Relationships not showing for custom fields in overlaid forms
Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, after all 7.6.04 was released on January 2011. Now here is the amazing thing: the reply that I got from BMC Support is that they were not able to reproduce the issue, meaning the support guy sees Relationships for custom fields in overlaid forms. But I trust a lot more the listers than BMC Support, I have had very crappy support lately for a number of issues. If the support guy is lying, he'll be really sorry, I'll his manager an earful (which anyway feels like preaching to the choir) Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Poston, Lynn [lynn.pos...@graybar.com] Sent: Thursday, May 03, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheaultmailto:guilla...@dcshq.com Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Relationships not showing for custom fields in overlaid forms
Sorry guys... I have ITSM SP2 and 7.6.04 SP3 and I can see the relationships on my custom fields. I have all kinds of other problems, but field relationships are not one of them! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, May 03, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, after all 7.6.04 was released on January 2011. Now here is the amazing thing: the reply that I got from BMC Support is that they were not able to reproduce the issue, meaning the support guy sees Relationships for custom fields in overlaid forms. But I trust a lot more the listers than BMC Support, I have had very crappy support lately for a number of issues. If the support guy is lying, he'll be really sorry, I'll his manager an earful (which anyway feels like preaching to the choir) Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Poston, Lynn [lynn.pos...@graybar.com] Sent: Thursday, May 03, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheaultmailto:guilla...@dcshq.com Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Relationships not showing for custom fields in overlaid forms
custom fields on overlaid forms? or custom fields on custom forms? From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org] Sent: Thursday, May 03, 2012 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Sorry guys… I have ITSM SP2 and 7.6.04 SP3 and I can see the relationships on my custom fields. I have all kinds of other problems, but field relationships are not one of them! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, May 03, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, after all 7.6.04 was released on January 2011. Now here is the amazing thing: the reply that I got from BMC Support is that they were not able to reproduce the issue, meaning the support guy sees Relationships for custom fields in overlaid forms. But I trust a lot more the listers than BMC Support, I have had very crappy support lately for a number of issues. If the support guy is lying, he'll be really sorry, I'll his manager an earful (which anyway feels like preaching to the choir) Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Poston, Lynn [lynn.pos...@graybar.com] Sent: Thursday, May 03, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheaultmailto:guilla...@dcshq.com Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory
This is an update from BMC Support: --- Here's the resolution to the escalation on this issue: Please ignore the tag arsystem.ehcache.maxElementsInMemory. This tag is ignored when arsystem.ehcache.referenceMaxElementsInMemory is used in conjunction with the factors. This tag, arsystem.ehcache.maxElementsInMemory is removed in 7.6.04SP3 [though installer won't remove it on upgrade because of the confusions). For your case, if system usage is the same (no increase load in users, reports, etc) and you have extra memory you want to use for ehcache, for now, it's safe to increase arsystem.ehcache.referenceMaxElementsInMemory by 1250 per 700MB. It's your job to guarantee that the OS does not swap when you increase memory allocation to JVM as swapping will degrade ANY web app's performance. (This is the typo that is being corrected on our documentation right now). --- I have replied to request whether we should remove the reference to arsystem.ehcache.maxElementsInMemory. Does anyone have recommendations as to how you would ...guarantee that the OS does not swap when you increase memory allocation to JVM Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Goodall, Andrew C Sent: Monday, April 02, 2012 10:41 AM To: arslist@ARSLIST.ORG Subject: RE: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory Thanks. This is a 64bit Windows 2008 with 2048MB max heap. I ask because in the below document for an x64 8GB system with 2500MB Max Heap BMC recommend setting that value to 30,000 and referenceMaxElementsinMemory is set to 1800 See “Performance and Scalability White Paper” page 10/77 (mid tier spec) and 42/77 (mid tier config) - http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Hodges Sent: Thursday, March 29, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory There is quite a lot of information about the various parameters in the mid tier guide (in the configuring the mid-tier chapter, cache settings section) maxElementsInMemory is a total count that is actually ignored in favour of referenceMaxElementsInMemory, which seems to be set to 1250 by default and gets multiplied by the various factors to determine the count for each type of object. You'll run into an address space limit if you are on a 32 bit JVM regardless of the amount of RAM in the box (a little under 3GB on windows usually) so you probably aren't going to fit the full ITSM suite in memory unless you are running on a 64bit JVM. I read somewhere (in the BSM tuning guide I think) that as a rule of thumb for every 750MB of additional heap size configured over and above the recommended 1 GB you can increase this value by 1250, so that's probably a good starting point. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Inbound Email errors Hopefully resolved
The error says that the Email Engine is running out of memory. You probably just need to configure it to allow it to use more memory. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, May 02, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Inbound Email errors Hopefully resolved ** I think/hope this is resolved. When We were getting the thread stack errors, it kept mentioning a specific thread Exception in thread ID005056987A2ElBR3TwDI2fEgH_gh java.lang.OutOfMemoryError: Java heap space That ID corresponded to our Incoming Mailbox GUID. We deleted the Incoming mailbox configuration record, and re-created it. And it appears to be working correctly now. I'm wondering/thinking that the _ (underscore) in the GUID may have been causing the issue, but that's just a guess. Thanks, Matt P. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WARNING: 7.6.X DDM AND ITSM
This is a heads up to anyone planning a 7.6.04 upgrade. So we're using DDM (Delta Data Migration) to migrate data to the new 7.6.04 environment from our existing 7.5 implementation. Well DDM is migrator based and it does not keep track of DELETE operations. ITSM workflow will often use DELETE operations on foundation data such as people permission, support group and functional role removals, product alias changes, etc... So now we have to keep track of all these changes and manually remediate them. As you can guess in a large enterprise this is substantial. Thank you BMC, thank you very much! Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Inbound Email errors Hopefully resolved
Go to regedit on server And go to registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine - server name\Parameters JVM Option Count = 4 JVM Option Number 2 = -Xms256m JVM Option Number 3 = -Xmx1024m Providing you have enough free memory to allocate this. In 7.5 these default values were a lot lower. But in 7.6.x the installer set these as default. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Thursday, May 03, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Inbound Email errors Hopefully resolved ** The error says that the Email Engine is running out of memory. You probably just need to configure it to allow it to use more memory. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, May 02, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Inbound Email errors Hopefully resolved ** I think/hope this is resolved. When We were getting the thread stack errors, it kept mentioning a specific thread Exception in thread ID005056987A2ElBR3TwDI2fEgH_gh java.lang.OutOfMemoryError: Java heap space That ID corresponded to our Incoming Mailbox GUID. We deleted the Incoming mailbox configuration record, and re-created it. And it appears to be working correctly now. I'm wondering/thinking that the _ (underscore) in the GUID may have been causing the issue, but that's just a guess. Thanks, Matt P. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WARNING: 7.6.X DDM AND ITSM
That's the reason why you need to use RRR|Chive, which is THE tool for data migration. DDM is not production ready yet, it's a nice concept but very limited. With all the money and resources that BMC spent on DDM,they could have just paid Misi from RRR to make RRR|Chive prettier, i.e. essentially having a GUI and colorful reports so management **thinks** it's enterprise ready. You know how it is, management needs to see pretty power point slides to think (when they think) that a tool is enterprise ready. RRR|Chive does not have that prettiness,thanks God, but get's the work done. It's probably because Misi focused on the design of the tool that it works, instead of focusing on sugar-coated prettiness and fluff, which takes the focus away in developing something that really works. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Goodall, Andrew C [ago...@jcp.com] Sent: Thursday, May 03, 2012 11:54 AM To: arslist@ARSLIST.ORG Subject: WARNING: 7.6.X DDM AND ITSM ** This is a heads up to anyone planning a 7.6.04 upgrade. So we’re using DDM (Delta Data Migration) to migrate data to the new 7.6.04 environment from our existing 7.5 implementation. Well DDM is migrator based and it does not keep track of DELETE operations. ITSM workflow will often use DELETE operations on foundation data such as people permission, support group and functional role removals, product alias changes, etc… So now we have to keep track of all these changes and manually remediate them. As you can guess in a large enterprise this is substantial. Thank you BMC, thank you very much! Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE
Yes, we have run into the issues with URL changes for a RKM 7.6.04 article as well. Below is a dynamic URL you can use as a workaround to lookup the article which won't change when the article is versioned but it's not the most efficient construct and it does display a results list at the top of the screen which is not optimal... http://midtierserver/arsys/forms/appserver/RKM%3aKnowledgeArticleManager/Display+View/?qual=%27Article%20ID%27%3D%22Articlehttp://%3cmidtierserver%3e/arsys/forms/%3cappserver%3e/RKM%3aKnowledgeArticleManager/Display+View/?qual=%27Article%20ID%27%3D%22%3cArticle ID%22+AND+%27Status*%27%3C+900 Use this inserting your KBA number into the link. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, May 02, 2012 8:17 PM To: arslist@ARSLIST.ORG Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE ** totally ridiculous... there should be a hall of fame/shame devoted to ridiculous stuff like this From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.com] Sent: Wednesday, May 02, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE ** RKM application is the same way... it used to have links that never changed.. now it does not.. every update new link.. Someone on the list posted (I seem to remember) bmc's answer was submit an enhancement request.. On Wed, May 2, 2012 at 2:34 PM, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com wrote: ** an enhancement request on a feature that has been working for many years? you got to be kidding *-) Now for New cheaper engineers in a 3rd world country needs to reinvent the wheel previously created with American ingenuity. Don't you love this efficiency in world economics? From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.commailto:remedy...@gmail.com] Sent: Wednesday, May 02, 2012 2:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE ** -- sounds like an enhancement request. If it already existed previously, and now it needs to be reinvented... the conclusion that im coming too would be something like:: New cheaper engineers in a 3rd world country needs to reinvent the wheel previously created with American ingenuity. On Wed, May 2, 2012 at 2:00 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, that is the case. I actually store that entire string in a custom field in the Incident on submit - a good time to get the entry id - to use later with Kinetic Calendar or anything else that needs a direct URL to the Incident. It's much easier than trying to construct it later. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, May 02, 2012 12:15 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE ** The only direct access URL that still works, without specifying the SHR:LandingConsole is the one where the entry id (field id 1) is specified, such as http://remedy/arsys/servlet/ViewFormServlet?server=remedyappform=CHG%3AInfrastructure%20Changeeid=CRQ0011 it really SUCKS that the other direct URL ones don't work, such as the ones where you can specify a query. This new FEATURE broke some existing integrations and made us redesign other ones... just great. In the ITSM world, having to deal with entry id makes things kludgy for integrations, since it is the incident ID or change ID that are visible to the user. But at least that direct ccess URL with the entry ID works. I hope BMC does not break that one in ITSM 7.7. The direct access URL mechanism as described in the mid-tier guide page 76-84 has been implemented for years now until the @#$%^ landing console It seems to me backwards compatibility should mean more than just API version compatibility: it should also consider URLs, specially when more and more integrations use these features to display whatever request/ticket/etc. This kind of problems could be avoided if there was more communication and coordination between the different groups that develop the modules, whether ITSM modules or core ARS components. Who knows where in the world this SHR:LandingConsole was cooked up, but the dudes
Midtier Question
Hi All, we are using the ITSM problem management .I want to implement Global login for midtier . Generally when I am creating the user in people form through user tool the same user name and password we are able to login to the midtier . Could you please elaborate how the authentication is happening in the midtier how it is validating midtier username and passwords is there any in built java programs are running ?if yes please let me know exact path of the java classes. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WARNING: 7.6.X DDM AND ITSM
What makes me laugh is that this is BMC's official product to primarily migrate their ITSM customers from previous versions to the latest and greatest. Yet they don't cover all the aspects for their own product ITSM. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, May 03, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING: 7.6.X DDM AND ITSM ** That's the reason why you need to use RRR|Chive, which is THE tool for data migration. DDM is not production ready yet, it's a nice concept but very limited. With all the money and resources that BMC spent on DDM,they could have just paid Misi from RRR to make RRR|Chive prettier, i.e. essentially having a GUI and colorful reports so management **thinks** it's enterprise ready. You know how it is, management needs to see pretty power point slides to think (when they think) that a tool is enterprise ready. RRR|Chive does not have that prettiness,thanks God, but get's the work done. It's probably because Misi focused on the design of the tool that it works, instead of focusing on sugar-coated prettiness and fluff, which takes the focus away in developing something that really works. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Goodall, Andrew C [ago...@jcp.com] Sent: Thursday, May 03, 2012 11:54 AM To: arslist@ARSLIST.ORG Subject: WARNING: 7.6.X DDM AND ITSM ** This is a heads up to anyone planning a 7.6.04 upgrade. So we're using DDM (Delta Data Migration) to migrate data to the new 7.6.04 environment from our existing 7.5 implementation. Well DDM is migrator based and it does not keep track of DELETE operations. ITSM workflow will often use DELETE operations on foundation data such as people permission, support group and functional role removals, product alias changes, etc... So now we have to keep track of all these changes and manually remediate them. As you can guess in a large enterprise this is substantial. Thank you BMC, thank you very much! Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Midtier Question
The user authentication happens the AR Server, not the mid-tier.. the only authentication that happens at the mid-tier is the mid-tiers authentication to connect to the AR Server (mid-tier password that is configured on the AR Server Information on the AR Server...) Hope this helps.. Joe -Original Message- From: vidyasagar kommu Sent: Thursday, May 03, 2012 12:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Midtier Question Hi All, we are using the ITSM problem management .I want to implement Global login for midtier . Generally when I am creating the user in people form through user tool the same user name and password we are able to login to the midtier . Could you please elaborate how the authentication is happening in the midtier how it is validating midtier username and passwords is there any in built java programs are running ?if yes please let me know exact path of the java classes. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Midtier Question
Look at your ARS server system admin console / server information, EA tab (external authentication) Is it using Off AREA OS Or which combination? See ARS admin guide. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Thursday, May 03, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Midtier Question Hi All, we are using the ITSM problem management .I want to implement Global login for midtier . Generally when I am creating the user in people form through user tool the same user name and password we are able to login to the midtier . Could you please elaborate how the authentication is happening in the midtier how it is validating midtier username and passwords is there any in built java programs are running ?if yes please let me know exact path of the java classes. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory
TOP / PRSTAT -a / solaris look at the windows in task manager ;; Physical memory (Free), Available.. if nothing is available. .your in trouble.. On Thu, May 3, 2012 at 11:37 AM, Goodall, Andrew C ago...@jcp.com wrote: This is an update from BMC Support: --- Here's the resolution to the escalation on this issue: Please ignore the tag arsystem.ehcache.maxElementsInMemory. This tag is ignored when arsystem.ehcache.referenceMaxElementsInMemory is used in conjunction with the factors. This tag, arsystem.ehcache.maxElementsInMemory is removed in 7.6.04SP3 [though installer won't remove it on upgrade because of the confusions). For your case, if system usage is the same (no increase load in users, reports, etc) and you have extra memory you want to use for ehcache, for now, it's safe to increase arsystem.ehcache.referenceMaxElementsInMemory by 1250 per 700MB. It's your job to guarantee that the OS does not swap when you increase memory allocation to JVM as swapping will degrade ANY web app's performance. (This is the typo that is being corrected on our documentation right now). --- I have replied to request whether we should remove the reference to arsystem.ehcache.maxElementsInMemory. Does anyone have recommendations as to how you would ...guarantee that the OS does not swap when you increase memory allocation to JVM Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Goodall, Andrew C Sent: Monday, April 02, 2012 10:41 AM To: arslist@ARSLIST.ORG Subject: RE: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory Thanks. This is a 64bit Windows 2008 with 2048MB max heap. I ask because in the below document for an x64 8GB system with 2500MB Max Heap BMC recommend setting that value to 30,000 and referenceMaxElementsinMemory is set to 1800 See “Performance and Scalability White Paper” page 10/77 (mid tier spec) and 42/77 (mid tier config) - http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mark Hodges Sent: Thursday, March 29, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory There is quite a lot of information about the various parameters in the mid tier guide (in the configuring the mid-tier chapter, cache settings section) maxElementsInMemory is a total count that is actually ignored in favour of referenceMaxElementsInMemory, which seems to be set to 1250 by default and gets multiplied by the various factors to determine the count for each type of object. You'll run into an address space limit if you are on a 32 bit JVM regardless of the amount of RAM in the box (a little under 3GB on windows usually) so you probably aren't going to fit the full ITSM suite in memory unless you are running on a 64bit JVM. I read somewhere (in the BSM tuning guide I think) that as a rule of thumb for every 750MB of additional heap size configured over and above the recommended 1 GB you can increase this value by 1250, so that's probably a good starting point. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
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Re: Midtier Question
That means your authentication is obviously at the AR Server level.. You are not using any external directories to authenticate against (LDAP).. Your User form contains username with non null passwords.. if you have users with null passwords, it basically means they do not have a password set. If you had external authentication set (which is not your case), then the users that do not have passwords set in the User form would authenticate against that external directory source and only the users with non null passwords in the user form would authenticate internally within the AR System.. Joe -Original Message- From: vidyasagar kommu Sent: Thursday, May 03, 2012 12:47 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Midtier Question Hi Andrew Goodall I have checked server information form EA Tab .the external Authentication Server RPC program number is blank and also External Authentication server Timeout : RPC also balnk and RPC: blank need to Sync: 300 Thanks Sagar On 5/3/12, Goodall, Andrew C ago...@jcp.com wrote: Look at your ARS server system admin console / server information, EA tab (external authentication) Is it using Off AREA OS Or which combination? See ARS admin guide. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Thursday, May 03, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Midtier Question Hi All, we are using the ITSM problem management .I want to implement Global login for midtier . Generally when I am creating the user in people form through user tool the same user name and password we are able to login to the midtier . Could you please elaborate how the authentication is happening in the midtier how it is validating midtier username and passwords is there any in built java programs are running ?if yes please let me know exact path of the java classes. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Midtier Question
Isn't that providing the 'external blank password' is set - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, May 3, 2012 1:42:59 PM Subject: Re: Midtier Question That means your authentication is obviously at the AR Server level.. You are not using any external directories to authenticate against (LDAP).. Your User form contains username with non null passwords.. if you have users with null passwords, it basically means they do not have a password set. If you had external authentication set (which is not your case), then the users that do not have passwords set in the User form would authenticate against that external directory source and only the users with non null passwords in the user form would authenticate internally within the AR System.. Joe -Original Message- From: vidyasagar kommu Sent: Thursday, May 03, 2012 12:47 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Midtier Question Hi Andrew Goodall I have checked server information form EA Tab .the external Authentication Server RPC program number is blank and also External Authentication server Timeout : RPC also balnk and RPC: blank need to Sync: 300 Thanks Sagar On 5/3/12, Goodall, Andrew C ago...@jcp.com wrote: Look at your ARS server system admin console / server information, EA tab (external authentication) Is it using Off AREA OS Or which combination? See ARS admin guide. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Thursday, May 03, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Midtier Question Hi All, we are using the ITSM problem management .I want to implement Global login for midtier . Generally when I am creating the user in people form through user tool the same user name and password we are able to login to the midtier . Could you please elaborate how the authentication is happening in the midtier how it is validating midtier username and passwords is there any in built java programs are running ?if yes please let me know exact path of the java classes. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Midtier Question
Sorry - I meant, 'Cross Reference blank password' is set - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, May 3, 2012 1:42:59 PM Subject: Re: Midtier Question That means your authentication is obviously at the AR Server level.. You are not using any external directories to authenticate against (LDAP).. Your User form contains username with non null passwords.. if you have users with null passwords, it basically means they do not have a password set. If you had external authentication set (which is not your case), then the users that do not have passwords set in the User form would authenticate against that external directory source and only the users with non null passwords in the user form would authenticate internally within the AR System.. Joe -Original Message- From: vidyasagar kommu Sent: Thursday, May 03, 2012 12:47 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Midtier Question Hi Andrew Goodall I have checked server information form EA Tab .the external Authentication Server RPC program number is blank and also External Authentication server Timeout : RPC also balnk and RPC: blank need to Sync: 300 Thanks Sagar On 5/3/12, Goodall, Andrew C ago...@jcp.com wrote: Look at your ARS server system admin console / server information, EA tab (external authentication) Is it using Off AREA OS Or which combination? See ARS admin guide. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Thursday, May 03, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Midtier Question Hi All, we are using the ITSM problem management .I want to implement Global login for midtier . Generally when I am creating the user in people form through user tool the same user name and password we are able to login to the midtier . Could you please elaborate how the authentication is happening in the midtier how it is validating midtier username and passwords is there any in built java programs are running ?if yes please let me know exact path of the java classes. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: unsubscribe
Reply to arslist@ARSLIST.ORG From: Brad Welch bradwe...@cashbackpayday.com To: arslist@ARSLIST.ORG Sent: Thursday, May 3, 2012 6:55 PM Subject: unsubscribe ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: unsubscribe
Oh No Mr Bill. Emailing to the list or responding to the list will not unsubscribe. As Darrell Reading has suggested in the past, browse to www.arslist.orghttp://www.arslist.org and unsubscribe there. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gerald Ridge Sent: Thursday, May 03, 2012 3:44 PM To: arslist@ARSLIST.ORG Subject: Re: unsubscribe ** Reply to arslist@ARSLIST.ORG From: Brad Welch bradwe...@cashbackpayday.com To: arslist@ARSLIST.ORG Sent: Thursday, May 3, 2012 6:55 PM Subject: unsubscribe ** _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Numara Footprints to BMC Remedy ITSM License Conversion
We're currently in the process of figuring out how many Remedy licenses we need to purchase in order to bring our newly merged organization up on Remedy. The other company that we are being combined with is on Footprints, we are on Remedy, so we thought that BMC would have some sort of license conversion process. Unfortunately, we've been told that this is not the case and it doesn't seem like BMC sales is willing to work with us on making that conversion. I just wanted to post this as a heads up if anyone else is in a similar situation. Hopefully this changes in the future but at least in our situation this is likely to cause severe heartburn with upper management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Inbound Email errors Hopefully resolved
Sorry, Should have included version info ARS 7.1 Windows 2003 SQL Server 2005 I did that when we first started seeing the weirdness. But it didn't have any effect. I also found/discovered something else. We have Kinetic's Survey, which has it's own Outbound Mailbox (not associated to any inbound) Well that was disabled after I re-added the Inbound mailbox, everything was working fine (except no surveys going out). As soon as I turned that Survey Outbound mailbox config back on, it stopped processing the inbound again. I turned it off, restarted the email engine, and it processed the stuck ones fine. I'm going to delete that record (as I left it there after the email engine re-install), and re-create it, and see if that fixes the issue. Thanks for the Suggestion though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, May 03, 2012 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Inbound Email errors Hopefully resolved ** Go to regedit on server And go to registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine - server name\Parameters JVM Option Count = 4 JVM Option Number 2 = -Xms256m JVM Option Number 3 = -Xmx1024m Providing you have enough free memory to allocate this. In 7.5 these default values were a lot lower. But in 7.6.x the installer set these as default. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Thursday, May 03, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Inbound Email errors Hopefully resolved ** The error says that the Email Engine is running out of memory. You probably just need to configure it to allow it to use more memory. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, May 02, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Inbound Email errors Hopefully resolved ** I think/hope this is resolved. When We were getting the thread stack errors, it kept mentioning a specific thread Exception in thread ID005056987A2ElBR3TwDI2fEgH_gh java.lang.OutOfMemoryError: Java heap space That ID corresponded to our Incoming Mailbox GUID. We deleted the Incoming mailbox configuration record, and re-created it. And it appears to be working correctly now. I'm wondering/thinking that the _ (underscore) in the GUID may have been causing the issue, but that's just a guess. Thanks, Matt P. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion
I'm not familiar with those other products. What we've done to minimize license usage and purchases is to try to optimize who we provide a fixed vs. floating license. For heads down console support users and integration service accounts (creating and updating) e.g. service desk associates - provide a Fixed license For all other support users (creating and updating) provide a Floating license. 1 floating license for every 3 to 5 users - you could start with 1 to 5 and increase 1 to 3 if you see yourself reaching or approaching the max under license review. In addition we have allocated any spare fixed license to other heavy hitters which we see creating/ updating a lot of incidents, problems, changes, etc... I get those counts from a sql query. That way we can make optimum use of our floating licenses. You can also refine this further if you know users shift hours and provide more fixed licenses to users during peak hours of the day. E.g. our peak usage is around 9-11am - so I look for heavy users logged on during that time. e.g. 600 support users, 100 service desk associates. 100 Fixed licenses, 100 floating licenses (at 1 to 5) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:06 PM To: arslist@ARSLIST.ORG Subject: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** We're currently in the process of figuring out how many Remedy licenses we need to purchase in order to bring our newly merged organization up on Remedy. The other company that we are being combined with is on Footprints, we are on Remedy, so we thought that BMC would have some sort of license conversion process. Unfortunately, we've been told that this is not the case and it doesn't seem like BMC sales is willing to work with us on making that conversion. I just wanted to post this as a heads up if anyone else is in a similar situation. Hopefully this changes in the future but at least in our situation this is likely to cause severe heartburn with upper management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Inbound Email errors Hopefully resolved
Sounds like they are using the same rpc port, check and verify they are using different ports. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Thursday, May 03, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Inbound Email errors Hopefully resolved ** Sorry, Should have included version info ARS 7.1 Windows 2003 SQL Server 2005 I did that when we first started seeing the weirdness. But it didn't have any effect. I also found/discovered something else. We have Kinetic's Survey, which has it's own Outbound Mailbox (not associated to any inbound) Well that was disabled after I re-added the Inbound mailbox, everything was working fine (except no surveys going out). As soon as I turned that Survey Outbound mailbox config back on, it stopped processing the inbound again. I turned it off, restarted the email engine, and it processed the stuck ones fine. I'm going to delete that record (as I left it there after the email engine re-install), and re-create it, and see if that fixes the issue. Thanks for the Suggestion though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, May 03, 2012 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Inbound Email errors Hopefully resolved ** Go to regedit on server And go to registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine - server name\Parameters JVM Option Count = 4 JVM Option Number 2 = -Xms256m JVM Option Number 3 = -Xmx1024m Providing you have enough free memory to allocate this. In 7.5 these default values were a lot lower. But in 7.6.x the installer set these as default. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Thursday, May 03, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Inbound Email errors Hopefully resolved ** The error says that the Email Engine is running out of memory. You probably just need to configure it to allow it to use more memory. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, May 02, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Inbound Email errors Hopefully resolved ** I think/hope this is resolved. When We were getting the thread stack errors, it kept mentioning a specific thread Exception in thread ID005056987A2ElBR3TwDI2fEgH_gh java.lang.OutOfMemoryError: Java heap space That ID corresponded to our Incoming Mailbox GUID. We deleted the Incoming mailbox configuration record, and re-created it. And it appears to be working correctly now. I'm wondering/thinking that the _ (underscore) in the GUID may have been causing the issue, but that's just a guess. Thanks, Matt P. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion
Andrew, Thanks. Footprints is an ITSM suite for smaller companies that BMC just purchased this year, sort of along the lines of RemedyForce I suppose. Our hope was that BMC would have a way of migrating from Footprints to Remedy without losing the investment our company made with both products. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, May 03, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** I'm not familiar with those other products. What we've done to minimize license usage and purchases is to try to optimize who we provide a fixed vs. floating license. For heads down console support users and integration service accounts (creating and updating) e.g. service desk associates - provide a Fixed license For all other support users (creating and updating) provide a Floating license. 1 floating license for every 3 to 5 users - you could start with 1 to 5 and increase 1 to 3 if you see yourself reaching or approaching the max under license review. In addition we have allocated any spare fixed license to other heavy hitters which we see creating/ updating a lot of incidents, problems, changes, etc... I get those counts from a sql query. That way we can make optimum use of our floating licenses. You can also refine this further if you know users shift hours and provide more fixed licenses to users during peak hours of the day. E.g. our peak usage is around 9-11am - so I look for heavy users logged on during that time. e.g. 600 support users, 100 service desk associates. 100 Fixed licenses, 100 floating licenses (at 1 to 5) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:06 PM To: arslist@ARSLIST.ORG Subject: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** We're currently in the process of figuring out how many Remedy licenses we need to purchase in order to bring our newly merged organization up on Remedy. The other company that we are being combined with is on Footprints, we are on Remedy, so we thought that BMC would have some sort of license conversion process. Unfortunately, we've been told that this is not the case and it doesn't seem like BMC sales is willing to work with us on making that conversion. I just wanted to post this as a heads up if anyone else is in a similar situation. Hopefully this changes in the future but at least in our situation this is likely to cause severe heartburn with upper management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Relationships not showing for custom fields in overlaid forms
I see them as well (custom fields on overlaid forms - Incident 7.6.04.03) but then all of my upgrade re-development and subsequent customization was done with Record Object Relationships turned on. I wonder if the bug only appears when you make the changes and THEN turn recording on - implying that a new scan for relationships might miss them where active recording does not. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 03, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Sorry guys... I have ITSM SP2 and 7.6.04 SP3 and I can see the relationships on my custom fields. I have all kinds of other problems, but field relationships are not one of them! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, May 03, 2012 10:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, after all 7.6.04 was released on January 2011. Now here is the amazing thing: the reply that I got from BMC Support is that they were not able to reproduce the issue, meaning the support guy sees Relationships for custom fields in overlaid forms. But I trust a lot more the listers than BMC Support, I have had very crappy support lately for a number of issues. If the support guy is lying, he'll be really sorry, I'll his manager an earful (which anyway feels like preaching to the choir) Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Poston, Lynn [lynn.pos...@graybar.com] Sent: Thursday, May 03, 2012 10:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheaultmailto:guilla...@dcshq.com Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion
Hopefully it is just a case of your sales contact not knowing what he or she is doing. We may be migrating from ITSM to one of the other two BMC products (requirement is to move to a hosted solution rather than on-premise), and a lack of flexibility on transferring licenses is the quickest way I know to guarantee that we move to a non-BMC product line. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** Andrew, Thanks. Footprints is an ITSM suite for smaller companies that BMC just purchased this year, sort of along the lines of RemedyForce I suppose. Our hope was that BMC would have a way of migrating from Footprints to Remedy without losing the investment our company made with both products. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, May 03, 2012 3:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** I'm not familiar with those other products. What we've done to minimize license usage and purchases is to try to optimize who we provide a fixed vs. floating license. For heads down console support users and integration service accounts (creating and updating) e.g. service desk associates - provide a Fixed license For all other support users (creating and updating) provide a Floating license. 1 floating license for every 3 to 5 users - you could start with 1 to 5 and increase 1 to 3 if you see yourself reaching or approaching the max under license review. In addition we have allocated any spare fixed license to other heavy hitters which we see creating/ updating a lot of incidents, problems, changes, etc... I get those counts from a sql query. That way we can make optimum use of our floating licenses. You can also refine this further if you know users shift hours and provide more fixed licenses to users during peak hours of the day. E.g. our peak usage is around 9-11am - so I look for heavy users logged on during that time. e.g. 600 support users, 100 service desk associates. 100 Fixed licenses, 100 floating licenses (at 1 to 5) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** We're currently in the process of figuring out how many Remedy licenses we need to purchase in order to bring our newly merged organization up on Remedy. The other company that we are being combined with is on Footprints, we are on Remedy, so we thought that BMC would have some sort of license conversion process. Unfortunately, we've been told that this is not the case and it doesn't seem like BMC sales is willing to work with us on making that conversion. I just wanted to post this as a heads up if anyone else is in a similar situation. Hopefully this changes in the future but at least in our situation this is likely to cause severe heartburn with upper management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
