Re: Issue in opening a display only form
Hi, It is a customized application and we are bringing all the tasks(there are quite big number of tasks) into one single form. Earlier each task has one display-only form. Users requested to build in this way. Regards, Sreenivas On 6/29/12, Jose Huerta jose.hue...@sm2baleares.es wrote: Can you explain us why do you need that quantity of fields? Just curiosity. To show a lot of info? To use them as variables in code? ... Regards, Jose Huerta http://theremedyforit.com/ On Thu, Jun 28, 2012 at 8:15 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I agree with Susan. Maybe your design is a little bit flawed, and you can do this in another way? In any event, I still think you should do a Save-As on your form, and try to open the new form. Did that work? The second thing would be to delete field. That should be quick enough if you multiselect with the lasso. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I think you've probably generated some curiosity with this issue. I have data forms with maybe 600 fields and other developers often express negative opinions about that. I understand yours is a display form, but what are these fields for? That is alot of fields! Susan On Thu, Jun 28, 2012 at 8:33 AM, Sreenivas sreko...@gmail.com wrote: Thanks Misi for quick response. We are trying by deleting recently added fields but there are 500 fields added in this week. Till now it is not yet getting opened in user tool. Any other ideas please Is it really an issue if we have high number fields? We need to add more fields on this form. it may cross 5k fields also. Regars, Sreenivas On 6/28/12, Misi Mladoniczky m...@rrr.se wrote: Hi, Make a copy of the form (save as) and try that one. If it does not work, remove half the fields and try that. That is a rather high number of fields... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . Dear All, We have 3844 fields on a display-only form. Does it cause any issue while opening a form in user tool. It is working fine in thin client however when we open the same form in thick client, window gets freezed. Any idea why it is not working in user tool. Environment: ARS Server - 7.0.1 User Tool- 7.0.1 Oracle 10g Regards, Sreenivas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server group alias in notification web URL
Hi, I tried changing the server name in ar.conf today on our test system so that Server-Name=GroupAlias and Server-Connect-Name=Hostname, as suggested. The result was that upon restarting the system, the server doesn't seem to recognize it's server license...ouch. Here are the errors I got: (ARNOTE 27) (ARWARN 42) (ARERR 337) (multiple times) (ARERR 4554) (multiple times) (ARERR 9755) (ARERR 9858) (from CMDB) Since I'm doing all this just to get a functioning link in notification messages, I'm now thinking about going with the dirty solution, that is using a filter on Email Messages and changing the URL... Thanks for the help, Michael -Original Message- From: Nau, Michael Sent: Monday, June 25, 2012 5:58 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Server group alias in notification web URL Thanks guys, I'll have a look at the implications of changing the server names and then decide which path I'll take. Regards Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, June 25, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, June 25, 2012 8:21 AM To: arslist@ARSLIST.ORG Subject: Server group alias in notification web URL ** Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifierserver=xx xxxeid=NTS12961712 Regards, Michael _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need a tool to report on ITSM app license usage
Hi, I have licensing tool available that will provide the ITSM data you need, plus it can do SRM and Knowledge Management (7.6.x) usage and trending. All data is active and stored in ARS so you can do reporting and exporting of the data. You can download a trial (up to 20 users) from my website. http://www.missingpiecessoftware.com/component/content/article?id=68 Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
I hate to ask this but, .
When the ARS Server was installed was the Web Service Plugin installed?
In the ar.conf (ar.cfg for Windows) do you have
Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE {serverName:Port}
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
And in pluginsvr\pluginsvr_config.xml is the plugin listed
plugin
nameARSYS.ARF.WEBSERVICE/name
...
AND
plugin
nameARSYS.ALRT.WEBSERVICE/name
...
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, July 05, 2012 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8939: Plugin Server not responding
**
Did you recycle the AR Service, if I recall correctly this change requires a
restart of the remedy AR service.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
T 972.431.1518
F 972.431.1027
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 5:12 PM
To: arslist@arslist.org
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi Andrew!
Thanks for the info. I changed the value to debug in the xml file mentioned!
Again ran a test. Now, all i could see in the arjavaplugin.log is
tatic initialize method invoked
UserDefined value for sample null
Static initialize method invoked
UserDefined value for sample Property Value
Static initialize method invoked
UserDefined value for sample null... the same stuff repeated throughout!
Am i missing out something else?
Thanks,
Gifthia
-Original Message-
On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C wrote:
**
Web service debug log data can be found in the javaplugin.log after you have
updated the log4j_pluginsvr.xml level to debug.
You have to go to .\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml
And change the level to debug
!-- Print only messages of level debug or above in the package
com.bmc.arsys --
logger name=com.bmc.arsys.pluginsvr
level value=debug /
/logger
logger name=com.bmc.arsys.api
level value=debug /
/logger
logger name=com.bmc.arsys.utils
level value=debug /
/logger
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 3:01 PM
To: arslist@arslist.org
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi,
The Web Service Logging has been enabled as well as the Plug-in log(with ALL).
Still, i dont find any entry related to the plug-in error in the WEB SERVICES
log nor the PLUG-IN log.
Thanks,
Gifthia
-Original Message-
On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare wrote:
**
Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web
Service Logging.
Also, change the plugin log settings to ALL, if you haven't already.
Regards,
Anish
-Original Message-
Date: Thu, 5 Jul 2012 12:47:58 -0700
From: iloverem...@gmail.com
Subject: ARERR 8939: Plugin Server not responding
To: arslist@ARSLIST.ORG
** Hi Friends,
I have created a prototype web service in ARS 7.1 patch 004. I am trying to
consume the same from the same server using Filter Set fields.
But, all i receive is ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR System
Administrator for assistance.
I consumed the same Web Service using SOAPUI client and it works fine. I am
able to receive the response in the UI client.
The error happens only when consumed from Remedy.
Am i missing out anything? Where should i start to debug. I could not find out
anything in the Plug-in log.
Your help will be of great help to me.
Thanks,
Gifthia
___
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ITSM 7.6.04 Display Tasks in the Overview Console by default
Hi, In ITSM 7.6.04 Tasks are only displayed in the Overview console if the user updates their Application Preferences to set Show Tasks to Yes, The application preference records only get created for a user when they modify thier application preference settings, are there global preference settings that can be updated to show tasks on the Overview console by default? Thanks Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Display Tasks in the Overview Console by default
There should be a record in CTM:CFG-ApplicationPreferences where the Preferences for = NULL and the Inbox Preference Type = System Default. That should be the default settings for all users. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Sent: Friday, July 06, 2012 7:25 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Display Tasks in the Overview Console by default ** Hi, In ITSM 7.6.04 Tasks are only displayed in the Overview console if the user updates their Application Preferences to set Show Tasks to Yes, The application preference records only get created for a user when they modify thier application preference settings, are there global preference settings that can be updated to show tasks on the Overview console by default? Thanks Phil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
UltiPro integration
We are looking at what it will take to integrate an ARS 7.6.4 ITSM system with UltiPro (cloud). The UltiPro docs describe their integration as Web Services, but this appears to be a misnomer. The examples describe using C# to write up code that will login and access the objects in their system. At first I thought this was just to create a client to consume a web service, but this appears not to be the case. The supposed WSDL doesn't seem to be a standard definition of objects and methods, but some proprietary format that a normal web service client cannot connect to (filter Set Fields can't even find an endpoint). Has anyone delved any deeper into this? If so, did you find any alternatives to writing a plug-in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi, You can check below things: -Verify from task-manager if arplugin.exe is running, if not restart ARPort mapper service. -If port mapper is not configured for assigning the port check if same port is being used by some another application -You may also check if the below entries for web service plug-ins are in ar.conf (ar.cfg) file. (arserver and port number must be same for each plugin) . Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE ARServer:Port No . Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ARServer:Port No -Also there may be issue with pluginsvr_config.xml file. Check if above plug-ins are registered in pluginsvr_config.xml file with same port number which is configured in ar.conf file. -Check the libraries/jars are available in specified directory. -User should try with increasing 'Filter API RPC Time out' value and again check with the issue. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy Sent: Friday, July 06, 2012 1:18 AM To: arslist@ARSLIST.ORG Subject: ARERR 8939: Plugin Server not responding ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Check if Host file (on windows:C:\Windows\System32\drivers\etc) has entry of the server 127.0.0.1 alias fully qualified name Ravi Date: Thu, 5 Jul 2012 18:55:06 -0400 From: ago...@jcp.com Subject: Re: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Did you recycle the AR Service, if I recall correctly this change requires a restart of the remedy AR service. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com T 972.431.1518 F 972.431.1027 jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 5:12 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null... the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. You have to go to …\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml And change the level to debug !-- Print only messages of level debug or above in the package com.bmc.arsys -- logger name=com.bmc.arsys.pluginsvr level value=debug / /logger logger name=com.bmc.arsys.api level value=debug / /logger logger name=com.bmc.arsys.utils level value=debug / /logger Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 3:01 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.com wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AR 7604 Task Move to WIP Change CM to Implementation in Progress
Should a Task on a Change Request which is moved to WIP move the CR to Implementation in Progress. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server group alias in notification web URL
Is your url not working because the domain is showing up? I had this issue and i went to the server information form and clicked surpress domain name but there are notifications that still embed the domain. Other option is to add the correct url with the variable for the ticket to the sys:notification record. P On Jul 6, 2012, at 7:41 AM, Nau, Michael m@ing-diba.de wrote: Hi, I tried changing the server name in ar.conf today on our test system so that Server-Name=GroupAlias and Server-Connect-Name=Hostname, as suggested. The result was that upon restarting the system, the server doesn't seem to recognize it's server license...ouch. Here are the errors I got: (ARNOTE 27) (ARWARN 42) (ARERR 337) (multiple times) (ARERR 4554) (multiple times) (ARERR 9755) (ARERR 9858) (from CMDB) Since I'm doing all this just to get a functioning link in notification messages, I'm now thinking about going with the dirty solution, that is using a filter on Email Messages and changing the URL... Thanks for the help, Michael -Original Message- From: Nau, Michael Sent: Monday, June 25, 2012 5:58 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Server group alias in notification web URL Thanks guys, I'll have a look at the implications of changing the server names and then decide which path I'll take. Regards Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, June 25, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, June 25, 2012 8:21 AM To: arslist@ARSLIST.ORG Subject: Server group alias in notification web URL ** Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifierserver=xx xxxeid=NTS12961712 Regards, Michael _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR 7604 Task Move to WIP Change CM to Implementation in Progress
Hi, yes, this is default behaviour. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Sent: 06 July 2012 17:56 To: arslist@ARSLIST.ORG Subject: AR 7604 Task Move to WIP Change CM to Implementation in Progress ** Should a Task on a Change Request which is moved to WIP move the CR to Implementation in Progress. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Looking for a cheap way to run OOB crystal reports in 7.6.4
Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Hi, you can still use the User Tool in 7.6.04 to run the Reports, I do this all the time. It is still provided, but is now end of life. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: 06 July 2012 19:46 To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the web can'tlet's analyze the 'why' of that. The native client has access to the Crystal Reports runtime engine, where the Mid-Tier does not. This tells that in order to run/print the reports, you do NOT need to purchase the crystal reports server...you simply need to be able to interact with the CR runtime. Sothis is my proposal, and it is off the top of my head with completely 0 research as to its feasibility. Write yourself either a C or a Java application that can do two things. 1 - Log into the Remedy server to get at the report 2 - Interact with the CR runtime (this is the part that I have NO clue about) Once written, this application should be able to be called with a button press, or an escalation, or whatever manner you chose, and it should be able to log on, get the report in question, process the data in Remedy through the report, and provide the output in any manner that you deem desirable. I know, I knoweasier said than done...but certainly in the feasible realmin fact, a quick google on 'crystal reports runtime java' came up with an article as the first entry http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Reports.htm that describes a VERY simple java program that executes a report. It uses a DSN to connect...which could obviously be setup with the Remedy ODBC as the data sourceif I'm not mistaken the 'query' is also readily accessible as well I see this as a VERY doable solution to being able to run the reports from server command line, and even mail the darn things out :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Carl, Thanks. We are trying not to push out the user tool at this point. I can see some trying to open incident with it, then say the system is broken. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 06, 2012 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Hi, you can still use the User Tool in 7.6.04 to run the Reports, I do this all the time. It is still provided, but is now end of life. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: 06 July 2012 19:46 To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
It's a grain of salt (and I need to avoid that), but it might just fly. The odd thing, is when I use one of the reports in the user tool on my 7.6.1 system it works. But when I use the same report (also on the user tool) in the 7.6.4 system, it does not display any data and I can find the data by doing a simple search. Thanks this idea is something worth looking into. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, July 06, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the web can'tlet's analyze the 'why' of that. The native client has access to the Crystal Reports runtime engine, where the Mid-Tier does not. This tells that in order to run/print the reports, you do NOT need to purchase the crystal reports server...you simply need to be able to interact with the CR runtime. Sothis is my proposal, and it is off the top of my head with completely 0 research as to its feasibility. Write yourself either a C or a Java application that can do two things. 1 - Log into the Remedy server to get at the report 2 - Interact with the CR runtime (this is the part that I have NO clue about) Once written, this application should be able to be called with a button press, or an escalation, or whatever manner you chose, and it should be able to log on, get the report in question, process the data in Remedy through the report, and provide the output in any manner that you deem desirable. I know, I knoweasier said than done...but certainly in the feasible realmin fact, a quick google on 'crystal reports runtime java' came up with an article as the first entry http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report s.htm that describes a VERY simple java program that executes a report. It uses a DSN to connect...which could obviously be setup with the Remedy ODBC as the data sourceif I'm not mistaken the 'query' is also readily accessible as well I see this as a VERY doable solution to being able to run the reports from server command line, and even mail the darn things out :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Another option is to utilize the OOTB web reports provided with ITSM 7.6.04. Those reports were created to duplicate the most commonly utilized Crystal reports found in previous releases. Using the OOTB web reports requires no additional infrastructure, works on the web client and comes at no additional cost. Using the web reports therefore gets around the requirement to buy and build a crystal server. It allows you to run the reports and save off the file into a variety of formats. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 11:46 AM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Howard: First off, really glad you're feeling well enough to Remedy again. :) Check this out -- it seems promising: http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visual+Studio+2010+Runtime . HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, July 06, 2012 15:03 To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 It's a grain of salt (and I need to avoid that), but it might just fly. The odd thing, is when I use one of the reports in the user tool on my 7.6.1 system it works. But when I use the same report (also on the user tool) in the 7.6.4 system, it does not display any data and I can find the data by doing a simple search. Thanks this idea is something worth looking into. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, July 06, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the web can'tlet's analyze the 'why' of that. The native client has access to the Crystal Reports runtime engine, where the Mid-Tier does not. This tells that in order to run/print the reports, you do NOT need to purchase the crystal reports server...you simply need to be able to interact with the CR runtime. Sothis is my proposal, and it is off the top of my head with completely 0 research as to its feasibility. Write yourself either a C or a Java application that can do two things. 1 - Log into the Remedy server to get at the report 2 - Interact with the CR runtime (this is the part that I have NO clue about) Once written, this application should be able to be called with a button press, or an escalation, or whatever manner you chose, and it should be able to log on, get the report in question, process the data in Remedy through the report, and provide the output in any manner that you deem desirable. I know, I knoweasier said than done...but certainly in the feasible realmin fact, a quick google on 'crystal reports runtime java' came up with an article as the first entry http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report s.htm that describes a VERY simple java program that executes a report. It uses a DSN to connect...which could obviously be setup with the Remedy ODBC as the data sourceif I'm not mistaken the 'query' is also readily accessible as well I see this as a VERY doable solution to being able to run the reports from server command line, and even mail the darn things out :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
David, I am glad you popped into this. The reason for the request is due to the reports that are OOB and were created for crystal reports. I have asked support for a list of the reports not converted and only received a list of the Web reports, but not one that shows what reports were not converted. So I have been asked to find some way so we can run the OOB Crystal reports included with ITSM 7.6.4 and not converted (or might be) to a Web report. Our goal is to use the new OOB reporting tool, however, the example Crystal reports supplied by BMC are reason for this request. Thanks and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, July 06, 2012 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Another option is to utilize the OOTB web reports provided with ITSM 7.6.04. Those reports were created to duplicate the most commonly utilized Crystal reports found in previous releases. Using the OOTB web reports requires no additional infrastructure, works on the web client and comes at no additional cost. Using the web reports therefore gets around the requirement to buy and build a crystal server. It allows you to run the reports and save off the file into a variety of formats. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 11:46 AM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Phil, Thanks, lets say its been a very strange year. I will check into this. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, July 06, 2012 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard: First off, really glad you're feeling well enough to Remedy again. :) Check this out -- it seems promising: http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visu al+Studio+2010+Runtime . HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, July 06, 2012 15:03 To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 It's a grain of salt (and I need to avoid that), but it might just fly. The odd thing, is when I use one of the reports in the user tool on my 7.6.1 system it works. But when I use the same report (also on the user tool) in the 7.6.4 system, it does not display any data and I can find the data by doing a simple search. Thanks this idea is something worth looking into. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, July 06, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the web can'tlet's analyze the 'why' of that. The native client has access to the Crystal Reports runtime engine, where the Mid-Tier does not. This tells that in order to run/print the reports, you do NOT need to purchase the crystal reports server...you simply need to be able to interact with the CR runtime. Sothis is my proposal, and it is off the top of my head with completely 0 research as to its feasibility. Write yourself either a C or a Java application that can do two things. 1 - Log into the Remedy server to get at the report 2 - Interact with the CR runtime (this is the part that I have NO clue about) Once written, this application should be able to be called with a button press, or an escalation, or whatever manner you chose, and it should be able to log on, get the report in question, process the data in Remedy through the report, and provide the output in any manner that you deem desirable. I know, I knoweasier said than done...but certainly in the feasible realmin fact, a quick google on 'crystal reports runtime java' came up with an article as the first entry http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report s.htm that describes a VERY simple java program that executes a report. It uses a DSN to connect...which could obviously be setup with the Remedy ODBC as the data sourceif I'm not mistaken the 'query' is also readily accessible as well I see this as a VERY doable solution to being able to run the reports from server command line, and even mail the darn things out :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___
Re: Value from Change Request to Task
The problem with using an approach that pushes from Change to Task is that there are all kinds of forms in between. Instead I created a filter on Change Submit that will push the value to the tasks. This has the added benefit that the end user can pick a template with some default notes, edit those notes, save the change and the notes are then pushed to the underlying tasks. Here are the details: The solution I came up with is: Filter Associated Forms: CHG:Infrastructure Change Execution Options: Submit Run If: 1=1 If Action: Push Fields Data Destination: Server Form Name: TMS:Task Qualification: $Infrastructure Change ID$ = 'RootRequestName' If No Requests Match: Take No Action If Any Requests Match: Modify All Matching Requests Field Mapping Notes $Detailed Description$ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Thank you all,
Stylish plugin is good, but I believe there is the same limitation for this
too - the scroll bar is now gone but unable to view the characters (or
cursor) when I type more than the visible text area.
Thanks
Ali
Jon Slaven wrote:
I had issues with the vertical scroll bar not appearing when it needed to
when I used overflow: hidden, which is why I went with overflow-x:
hidden instead.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: strauss stra...@unt.edu
To: arslist@ARSLIST.ORG
Date: 07/05/2012 11:07 AM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
Support did give us a fix to apply directly to the ARSystem.css file on
each mid-tier:
--
/* Workaround for firefox issue where a horizontal scrollbar appears
inside a text field */
textarea.sr {
padding-bottom:3px;
}
The simplest way to fix this would just be to add the overflow:hidden to
this block in the css file.
Modify the /resources/moz/stylesheets/ARSystem.css as follows:
/* Workaround for firefox issue where a horizontal scrollbar appears
inside a text field */
textarea.sr {
padding-bottom:3px;
overflow:hidden;
}
Please flush the browser and tomcat cache after making the changes and
perform the test.
---
In fact, the browsers read the ARSystem.css file when logging in to a new
session and there was no need to flush the mid-tier cache.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: Thursday, July 05, 2012 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
** Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a
script (essentially Stylish allows you to add to the CSS for a site or
page). Don't forget to change the domain to match your server/balancer's
name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From:ali_md feru@gmail.com
To:arslist@ARSLIST.ORG
Date:06/29/2012 10:35 AM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Jon
Are you able to view the text beyond the visible text area (when you type
in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
I installed the Stylish plugin and added this as a script, seems to work
pretty well in the meantime.
@-moz-document domain(remedy76.intranet.local) {
textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
}
(Based on the workaround Tim posted earlier)
That black screen is particularly jarring though...
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: Tommy Morris tommy.mor...@pinebreeze.com
To: arslist@ARSLIST.ORG
Date: 06/22/2012 03:46 PM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
They probably have a disclaimer buried in the EULA concerning strobe
induced seizures.
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Thanks for the tip; we had to open an issue on this problem, and on the
violently BLACK screen that now appears behind any pop-up or dialog in
the
mid-tier if using FFv13. That is #SW00432310 according to BMC. I
wonder
if Mozilla can be held liable for epileptic seizures or optical
migraines
induced by this new misbehavior?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
You may want to check this out. http://www.reportalsoftware.com/ We used this a few years back, and it worked great. cheers, M On Fri, Jul 6, 2012 at 4:12 PM, Remedy rem...@richter-home.net wrote: Phil, Thanks, lets say its been a very strange year. I will check into this. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, July 06, 2012 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard: First off, really glad you're feeling well enough to Remedy again. :) Check this out -- it seems promising: http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visu al+Studio+2010+Runtime . HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, July 06, 2012 15:03 To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 It's a grain of salt (and I need to avoid that), but it might just fly. The odd thing, is when I use one of the reports in the user tool on my 7.6.1 system it works. But when I use the same report (also on the user tool) in the 7.6.4 system, it does not display any data and I can find the data by doing a simple search. Thanks this idea is something worth looking into. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, July 06, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the web can'tlet's analyze the 'why' of that. The native client has access to the Crystal Reports runtime engine, where the Mid-Tier does not. This tells that in order to run/print the reports, you do NOT need to purchase the crystal reports server...you simply need to be able to interact with the CR runtime. Sothis is my proposal, and it is off the top of my head with completely 0 research as to its feasibility. Write yourself either a C or a Java application that can do two things. 1 - Log into the Remedy server to get at the report 2 - Interact with the CR runtime (this is the part that I have NO clue about) Once written, this application should be able to be called with a button press, or an escalation, or whatever manner you chose, and it should be able to log on, get the report in question, process the data in Remedy through the report, and provide the output in any manner that you deem desirable. I know, I knoweasier said than done...but certainly in the feasible realmin fact, a quick google on 'crystal reports runtime java' came up with an article as the first entry http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report s.htm that describes a VERY simple java program that executes a report. It uses a DSN to connect...which could obviously be setup with the Remedy ODBC as the data sourceif I'm not mistaken the 'query' is also readily accessible as well I see this as a VERY doable solution to being able to run the reports from server command line, and even mail the darn things out :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where
