Re: EXTERNAL: Reasons for Entry ID increasing

[Misi Mladoniczky]

Hi,

What is the form specific value for the block size?

Do you have Next-ID-Commit set to T? In that case it will not roll back
the id if it fails. If there is no value present, try adding
Next-ID-Commit:F.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Sorry, but I forgot to add version.
>
> ARS 7.5 patch 7
> DB Oracle RAC 11G
>
> The Next ID is set to 1. This behavior only happens on one form, the rest
> of the forms are working as expected. After the 155, the next Id delivered
> was 743.
>
> I have some escalations that can do a PUSH on this form. I'm suspecting
> that one of these escalations is trying to do the PUSH every 10 minutes,
> and gets an error. But the ID is obtained. Because the error is an SQL
> one,
> and done after all processing is made and the transaction getting the ID
> is
> made. But I still haven't found exactly where...
>
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I have posted this many times ;-)
>>
>> The default settings in 7.6.04 has changed:
>>
>> New 7.6.04 default behavior (if lines are not present in ar.cfg):
>> Next-ID-Commit:T
>> Next-ID-Block-Size:25
>>
>> Old 7.6.03 and earlier default behavior:
>> Next-ID-Commit:F
>> Next-ID-Block-Size:1
>>
>> So to get the old behavior just put F/1 in the ar.cfg/conf file.
>>
>> Note that you can set the Next-ID-Block-Size on a per form basis as
>> well,
>> so you could have the 25-blocks as default but 1 for a specific form.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > Jose,
>> >
>> > What do you have set for Next Request ID Block Size?
>> > It's on the Configuration tab of the Server Information page.
>> > Yours looks like it is set to 150
>> >
>> >
>> > Thank you,
>> > ---
>> > John J. Reiser
>> > Remedy Developer/Administrator
>> > Senior Software Development Analyst
>> > Lockheed Martin - MS2
>> > The star that burns twice as bright burns half as long.
>> > Pay close attention and be illuminated by its brilliance. -
>> paraphrased
>> by
>> > me
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
>> > Sent: Monday, September 10, 2012 5:04 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: EXTERNAL: Reasons for Entry ID increasing
>> >
>> > ** Hi,
>> >
>> > We just deployed a custom app in production and we see a very strange
>> > behavior. One of the main forms is creating very big spaces in entry
>> ID
>> > numbering. It seems that something is "using" entry id numbers. It is
>> > correlated with time. So if we create two requests very close in time,
>> > they typically have consecutive numbers. But if we wait some hours,
>> the
>> > next number can be hundreds for the previous.
>> >
>> > For instance, from entry EPD0006, the next was EPD0155
>> >
>> > I'm suspecting that maybe the problem is that I have something that
>> makes
>> > a PUSH to create a requests that ends into error, so the ID was taken
>> but
>> > the request was finally not created. I was planning to use a filter to
>> a
>> > log file with the `! option in the name, to track those errors. But
>> don't
>> > know. Also the configuration parameter at the ARS server to cache
>> entry
>> id
>> > numbers is set to 1, so no cache is made, and this behavior is not
>> seen
>> at
>> > any other form.
>> >
>> > Do you know why could this happen?
>> >
>> > Regards,
>> >
>> >
>> > Jose Manuel Huerta
>> > http://theremedyforit.com/
>> >
>> >
>> > _attend WWRUG12 www.wwrug.com ARSlist: "Where
>> the
>> > Answers Are"_
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >
>>
>>
>> ___
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>>
>
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Re: EXTERNAL: Reasons for Entry ID increasing

[Jose Manuel Huerta Guillén]

Sorry, but I forgot to add version.

ARS 7.5 patch 7
DB Oracle RAC 11G

The Next ID is set to 1. This behavior only happens on one form, the rest
of the forms are working as expected. After the 155, the next Id delivered
was 743.

I have some escalations that can do a PUSH on this form. I'm suspecting
that one of these escalations is trying to do the PUSH every 10 minutes,
and gets an error. But the ID is obtained. Because the error is an SQL one,
and done after all processing is made and the transaction getting the ID is
made. But I still haven't found exactly where...


Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky  wrote:

> Hi,
>
> I have posted this many times ;-)
>
> The default settings in 7.6.04 has changed:
>
> New 7.6.04 default behavior (if lines are not present in ar.cfg):
> Next-ID-Commit:T
> Next-ID-Block-Size:25
>
> Old 7.6.03 and earlier default behavior:
> Next-ID-Commit:F
> Next-ID-Block-Size:1
>
> So to get the old behavior just put F/1 in the ar.cfg/conf file.
>
> Note that you can set the Next-ID-Block-Size on a per form basis as well,
> so you could have the 25-blocks as default but 1 for a specific form.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Jose,
> >
> > What do you have set for Next Request ID Block Size?
> > It's on the Configuration tab of the Server Information page.
> > Yours looks like it is set to 150
> >
> >
> > Thank you,
> > ---
> > John J. Reiser
> > Remedy Developer/Administrator
> > Senior Software Development Analyst
> > Lockheed Martin - MS2
> > The star that burns twice as bright burns half as long.
> > Pay close attention and be illuminated by its brilliance. - paraphrased
> by
> > me
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
> > Sent: Monday, September 10, 2012 5:04 PM
> > To: arslist@ARSLIST.ORG
> > Subject: EXTERNAL: Reasons for Entry ID increasing
> >
> > ** Hi,
> >
> > We just deployed a custom app in production and we see a very strange
> > behavior. One of the main forms is creating very big spaces in entry ID
> > numbering. It seems that something is "using" entry id numbers. It is
> > correlated with time. So if we create two requests very close in time,
> > they typically have consecutive numbers. But if we wait some hours, the
> > next number can be hundreds for the previous.
> >
> > For instance, from entry EPD0006, the next was EPD0155
> >
> > I'm suspecting that maybe the problem is that I have something that makes
> > a PUSH to create a requests that ends into error, so the ID was taken but
> > the request was finally not created. I was planning to use a filter to a
> > log file with the `! option in the name, to track those errors. But don't
> > know. Also the configuration parameter at the ARS server to cache entry
> id
> > numbers is set to 1, so no cache is made, and this behavior is not seen
> at
> > any other form.
> >
> > Do you know why could this happen?
> >
> > Regards,
> >
> >
> > Jose Manuel Huerta
> > http://theremedyforit.com/
> >
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the
> > Answers Are"_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: How to monitor Approval Server

[Rob van Eerd]

Hi all,

Thanks. I'll see what I can do.
Don't know when (yet, as someone else is defining the priorities :-( )

Regards,
Rob

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Re: EXTERNAL: Reasons for Entry ID increasing

[Misi Mladoniczky]

Hi,

I have posted this many times ;-)

The default settings in 7.6.04 has changed:

New 7.6.04 default behavior (if lines are not present in ar.cfg):
Next-ID-Commit:T
Next-ID-Block-Size:25

Old 7.6.03 and earlier default behavior:
Next-ID-Commit:F
Next-ID-Block-Size:1

So to get the old behavior just put F/1 in the ar.cfg/conf file.

Note that you can set the Next-ID-Block-Size on a per form basis as well,
so you could have the 25-blocks as default but 1 for a specific form.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Jose,
>
> What do you have set for Next Request ID Block Size?
> It's on the Configuration tab of the Server Information page.
> Yours looks like it is set to 150
>
>
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
> Sent: Monday, September 10, 2012 5:04 PM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Reasons for Entry ID increasing
>
> ** Hi,
>
> We just deployed a custom app in production and we see a very strange
> behavior. One of the main forms is creating very big spaces in entry ID
> numbering. It seems that something is "using" entry id numbers. It is
> correlated with time. So if we create two requests very close in time,
> they typically have consecutive numbers. But if we wait some hours, the
> next number can be hundreds for the previous.
>
> For instance, from entry EPD0006, the next was EPD0155
>
> I'm suspecting that maybe the problem is that I have something that makes
> a PUSH to create a requests that ends into error, so the ID was taken but
> the request was finally not created. I was planning to use a filter to a
> log file with the `! option in the name, to track those errors. But don't
> know. Also the configuration parameter at the ARS server to cache entry id
> numbers is set to 1, so no cache is made, and this behavior is not seen at
> any other form.
>
> Do you know why could this happen?
>
> Regards,
>
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the
> Answers Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Stop/Activate Escalations

[patchsk]

I think in a servergroup environment if you want to stop escalations you 
can just blank out the ranking field for the escalation entry.

On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC 
wrote:
>
> Guillermo, 
> Two methods I can think of 
>
> 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value 
> to T/F and either restart the remedy service, or execute an arsignal 
> 2 - Utilize an API of some sort to change the server property 
>
> Both of these solutions of course assume that you are not in a server 
> group.  When in a server group, you cannot manually control this setting 
> because it is controlled via the server rankings. 
>
> -Original Message- 
> From: Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org ] On Behalf Of Guillermo Alfredo Torres 
> Barron 
> Sent: Monday, September 10, 2012 1:06 PM 
> To: ars...@arslist.org  
> Subject: Stop/Activate Escalations 
>
> Hi dear listers 
> How I can stop/activate escalations via a command line or via API? 
> We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in 
> advance Greetings 
>
> Este correo electronico es confidencial y/o puede contener informacion 
> privilegiada. 
> Si usted no es su destinatario o no es alguna persona autorizada por este 
> para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
> revelar, o tomar ninguna accion basada en este correo electronico o 
> cualquier otra informacion incluida en el, favor de notificar al remitente 
> de inmediato mediante el reenvio de este correo electronico y borrar a 
> continuacion totalmente este correo electronico y sus anexos. 
> Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
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>
> This e-mail is confidential and/or may contain privileged information. 
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> addressee, you must not use, copy, disclose, or take any action based on 
> this message or any other information herein, please advise the sender 
> immediately by reply this e-mail and delete this e-mail and  its 
> attachments. 
>
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>  
>
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Re: AR System Permission Groups

[Joe Martin D'Souza]

After you create the group and you enter its information into the license 
permission maps form, it should appear on that list as explained on that 
article.. Did you follow the instructions just as is explained there?

I can assure you that there is no bug or anything in that part of the system as 
I have done this several time in almost all the versions since the conception 
of this model of ITSM... So if something's not working, you have missed 
something out..

Joe

From: Benz, Michael 
Sent: Tuesday, September 11, 2012 12:07 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: AR System Permission Groups

** 
Hello World!

 

I’m trying to add an application Permission group, very similar to the 
following website.

 

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/

 

the problem is that it assumes you have already created a group and that it 
should just show up. But when I create a group, it asks for a group ID, but I 
don’t know what I should put in there, and I can’t find any documentation on 
how to create groups.

 

I need a group called “Incident Creator”

 

Any help is GREATLY appreciated.

 

 

Regards,

 

Michael Benz

Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752

For any IT Issues, please call 07 3364 2811

www.holcim.com.au

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AR System Permission Groups

[Benz, Michael]

Hello World!

I'm trying to add an application Permission group, very similar to the 
following website.

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/

the problem is that it assumes you have already created a group and that it 
should just show up. But when I create a group, it asks for a group ID, but I 
don't know what I should put in there, and I can't find any documentation on 
how to create groups.

I need a group called "Incident Creator"

Any help is GREATLY appreciated.


Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
For any IT Issues, please call 07 3364 2811
www.holcim.com.au


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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Stroud, Natalie K]

Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.

Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.

I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.

Cheers,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

**

Yeah, but anyone with 5+ years of experience in a version that has only been 
released for about half that time should be just fine!

Rick
On Sep 10, 2012 3:47 PM, "Tauf Chowdhury" 
mailto:taufc...@gmail.com>> wrote:
**
Man.. 7.6.03? Gluttons for punishment.

Sent from my iPhone

On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson" 
mailto:bnel...@apexsystemsinc.com>> wrote:
**
All,

Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for 
a Senior Remedy Developer / Consultant for a 6+ month engagement located in 
Washington, DC (within walking distance from the Navy Yard Metro Station on the 
Green Line).  Our client, a mid-sized government integrator, is in the 
beginning stages of implementing the following modules on Remedy 7.6.3:  
Service Desk/Incident and Problem Management, Change/Release Management, 
Service Request Management, and Configuration Management Database Management).

**All candidates must be able to obtain and maintain a Public Trust Clearance**

If interested in any Remedy Developer opportunities in the DC or Northern 
Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.

Full Sr. Remedy Developer Job Description
We are currently seeking a Senior Remedy System Developer to complement our IT 
Shared Service Management development team to support project activities. 
Candidate must be able to analyze, design and code enhancements from business 
defined requirements. Also, be able to collaborate with internal and external 
resources, team player and must be able to effectively communicate to technical 
and non-technical business groups. The selected Senior Remedy Developer will 
work with the implementation of the Remedy Service Level Management module 
based upon industry leading practices; configuration; and integration with 
other customized Remedy modules to include Incident, Problem, and Change. High 
Level Task Description
Job Requirements for Sr. Remedy Developer:
* 5+ years' experience with Remedy ITSM v7.6.x
* 5+ years' experience in Database Management -SQL. Proficient in BMC 
ITSM Suite of Applications - Service Desk/Incident & Problem Management, Change 
& Release Management 7.6.3, Service Request Management, and Configuration 
Management Database Management (CMDB)
* Expert product and technical knowledge of BMC Remedy IT Service 
Management Suite
* Experience with Remedy Notification System, and Aeroprise Mobility
* Experience with BMC ITBM, Atrium, and Asset Management

Plusses for Sr. Remedy Developer:
* Proficient in Java and UNIX
* Proficient in SQL for Databases
* Experienced in Java, AIX, and Linux OS environment
* Great communication skills, Team collaboration and player; Team lead 
or group lead
* ITIL v3 or v2 Foundations certification

Education and Experience:
A BA or BS degree in Information Technology, Software Engineering, Computer 
Science, related discipline is required.

Brandon Nelson - Baltimore
Technical Recruiter
APEX Systems, Inc.
8820 Columbia 100 Parkway
Suite 402
Columbia, MD 21045
Phone: (443) 539-3320
Fax: (410) 321-9805
bnel...@apexsystemsinc.com
www.apexsystemsinc.com

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Re: EXTERNAL: Reasons for Entry ID increasing

[Reiser, John J]

Jose,

What do you have set for Next Request ID Block Size?
It's on the Configuration tab of the Server Information page.
Yours looks like it is set to 150


Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, September 10, 2012 5:04 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Reasons for Entry ID increasing

** Hi,

We just deployed a custom app in production and we see a very strange behavior. 
One of the main forms is creating very big spaces in entry ID numbering. It 
seems that something is "using" entry id numbers. It is correlated with time. 
So if we create two requests very close in time, they typically have 
consecutive numbers. But if we wait some hours, the next number can be hundreds 
for the previous.

For instance, from entry EPD0006, the next was EPD0155

I'm suspecting that maybe the problem is that I have something that makes a 
PUSH to create a requests that ends into error, so the ID was taken but the 
request was finally not created. I was planning to use a filter to a log file 
with the `! option in the name, to track those errors. But don't know. Also the 
configuration parameter at the ARS server to cache entry id numbers is set to 
1, so no cache is made, and this behavior is not seen at any other form.

Do you know why could this happen?

Regards,


Jose Manuel Huerta
http://theremedyforit.com/


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Reasons for Entry ID increasing

[Jose Manuel Huerta Guillén]

Hi,

We just deployed a custom app in production and we see a very strange
behavior. One of the main forms is creating very big spaces in entry ID
numbering. It seems that something is "using" entry id numbers. It is
correlated with time. So if we create two requests very close in time, they
typically have consecutive numbers. But if we wait some hours, the next
number can be hundreds for the previous.

For instance, from entry EPD0006, the next was EPD0155

I'm suspecting that maybe the problem is that I have something that makes a
PUSH to create a requests that ends into error, so the ID was taken but the
request was finally not created. I was planning to use a filter to a log
file with the `! option in the name, to track those errors. But don't know.
Also the configuration parameter at the ARS server to cache entry id
numbers is set to 1, so no cache is made, and this behavior is not seen at
any other form.

Do you know why could this happen?

Regards,


Jose Manuel Huerta
http://theremedyforit.com/

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Re: Sample SRD's for Remedy 7.6.04

[Carl Wilson]

Hi,

the method to import is as follows, it is not very well documented:

 

1.  Stage Data

2.  Selection 2nd option "Import new definitions only (skip duplicates)" >
Provide a prefix e.g. "GLB:"

3.  Validate data

4.  Promote

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: 10 September 2012 21:01
To: arslist@ARSLIST.ORG
Subject: Sample SRD's for Remedy 7.6.04

 

** 

ARS 7.6.04 SP3
SRM 7.6.04 SP2
 
 
I am doing a clean install of Remedy and wanted to load the sample 100+
service requests that BMC ships out for On Demand.  The templates for 7.6.03
are available in Developer Community for download, however the Import Export
Console behaves differently for 7.6.03 and 7.6.04 according to the Read Me
Notes.  It says I should be able to load the 7.6.03 templates if I am on SP2
or higher.  Unfortunately it  just times out on me with no errors.
 
Is there an export of 7.6.04 SRM templates that are available to the public?
If not, has anyone successfully loaded the 7.6.03 templates, located in the
Developer Community,  in a 7.6.04 environment?
 
Any help would be appreciated.
 
Thanks
Kevin Shaffer

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Re: Remedy Developer Opening! - Washington, DC

[Rick Cook]

Yeah, but anyone with 5+ years of experience in a version that has only
been released for about half that time should be just fine!

Rick
On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

> **
> Man.. 7.6.03? Gluttons for punishment.
>
> Sent from my iPhone
>
> On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson" <
> bnel...@apexsystemsinc.com> wrote:
>
> **
>
> All,
>
>
>
> Apex Systems, the nation's 3rd largest IT Staffing Firm, has an
> opportunity for a Senior Remedy Developer / Consultant for a 6+ month
> engagement located in Washington, DC (within walking distance from the Navy
> Yard Metro Station on the Green Line).  Our client, a mid-sized government
> integrator, is in the beginning stages of implementing the following
> modules on Remedy 7.6.3:  Service Desk/Incident and Problem Management,
> Change/Release Management, Service Request Management, and Configuration
> Management Database Management).
>
>
>
> **All candidates must be able to obtain and maintain a Public Trust
> Clearance**
>
>
>
> If interested in any Remedy Developer opportunities in the DC or Northern
> Virginia areas, please send a Word resume to Brandon Nelson, Technical
> Recruiter, at bnel...@apexsystemsinc.com.
>
>
>
> *Full Sr. Remedy Developer Job Description *
>
> We are currently seeking a Senior Remedy System Developer to complement
> our IT Shared Service Management development team to support project
> activities. Candidate must be able to analyze, design and code enhancements
> from business defined requirements. Also, be able to collaborate with
> internal and external resources, team player and must be able to
> effectively communicate to technical and non-technical business groups. The
> selected Senior Remedy Developer will work with the implementation of the
> Remedy Service Level Management module based upon industry leading
> practices; configuration; and integration with other customized Remedy
> modules to include Incident, Problem, and Change. High Level Task
> Description
>
> *Job Requirements for Sr. Remedy Developer: *
>
> · 5+ years’ experience with Remedy ITSM v7.6.x
>
> · 5+ years’ experience in Database Management -SQL. Proficient in
> BMC ITSM Suite of Applications - Service Desk/Incident & Problem
> Management, Change & Release Management 7.6.3, Service Request Management,
> and Configuration Management Database Management (CMDB)
>
> · Expert product and technical knowledge of BMC Remedy IT Service
> Management Suite
>
> · Experience with Remedy Notification System, and Aeroprise
> Mobility
>
> · Experience with BMC ITBM, Atrium, and Asset Management
>
>
>
> *Plusses for Sr. Remedy Developer: *
>
> · Proficient in Java and UNIX
>
> · Proficient in SQL for Databases
>
> · Experienced in Java, AIX, and Linux OS environment
>
> · Great communication skills, Team collaboration and player; Team
> lead or group lead
>
> · ITIL v3 or v2 Foundations certification
>
>
>
> *Education and Experience: *
>
> A BA or BS degree in Information Technology, Software Engineering,
> Computer Science, related discipline is required.
>
>
>
> *Brandon Nelson - Baltimore**
> **Technical Recruiter
> *APEX Systems, Inc.
> 8820 Columbia 100 Parkway
> Suite 402
> Columbia, MD 21045
> Phone: (443) 539-3320
>
> Fax: (410) 321-9805*
> **bnel...@apexsystemsinc.com**
> **www.apexsystemsinc.com *
>
>
>  *This e-mail communication (including any attachments) may contain
> confidential information intended solely for the use of the intended
> recipient. If you are not the intended recipient, you should immediately
> stop reading this message and delete it from your system. Any unauthorized
> reading, distribution, copying or other use of this communication (or its
> attachments) is strictly prohibited.* _attend WWRUG12 www.wwrug.comARSlist: 
> "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Sample SRD's for Remedy 7.6.04

[Kevin Shaffer]

ARS 7.6.04 SP3SRM 7.6.04 SP2  I am doing a clean install of Remedy and wanted 
to load the sample 100+ service requests that BMC ships out for On Demand.  The 
templates for 7.6.03 are available in Developer Community for download, however 
the Import Export Console behaves differently for 7.6.03 and 7.6.04 according 
to the Read Me Notes.  It says I should be able to load the 7.6.03 templates if 
I am on SP2 or higher.  Unfortunately it  just times out on me with no errors. 
Is there an export of 7.6.04 SRM templates that are available to the public?If 
not, has anyone successfully loaded the 7.6.03 templates, located in the 
Developer Community,  in a 7.6.04 environment? Any help would be appreciated. 
ThanksKevin Shaffer  
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Re: Remedy Developer Opening! - Washington, DC

[Tauf Chowdhury]

Man.. 7.6.03? Gluttons for punishment.

Sent from my iPhone

On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson" 
wrote:

**

All,



Apex Systems, the nation's 3rd largest IT Staffing Firm, has an
opportunity for a Senior Remedy Developer / Consultant for a 6+ month
engagement located in Washington, DC (within walking distance from the Navy
Yard Metro Station on the Green Line).  Our client, a mid-sized government
integrator, is in the beginning stages of implementing the following
modules on Remedy 7.6.3:  Service Desk/Incident and Problem Management,
Change/Release Management, Service Request Management, and Configuration
Management Database Management).



**All candidates must be able to obtain and maintain a Public Trust
Clearance**



If interested in any Remedy Developer opportunities in the DC or Northern
Virginia areas, please send a Word resume to Brandon Nelson, Technical
Recruiter, at bnel...@apexsystemsinc.com.



*Full Sr. Remedy Developer Job Description *

We are currently seeking a Senior Remedy System Developer to complement our
IT Shared Service Management development team to support project
activities. Candidate must be able to analyze, design and code enhancements
from business defined requirements. Also, be able to collaborate with
internal and external resources, team player and must be able to
effectively communicate to technical and non-technical business groups. The
selected Senior Remedy Developer will work with the implementation of the
Remedy Service Level Management module based upon industry leading
practices; configuration; and integration with other customized Remedy
modules to include Incident, Problem, and Change. High Level Task
Description

*Job Requirements for Sr. Remedy Developer: *

· 5+ years’ experience with Remedy ITSM v7.6.x

· 5+ years’ experience in Database Management -SQL. Proficient in
BMC ITSM Suite of Applications - Service Desk/Incident & Problem
Management, Change & Release Management 7.6.3, Service Request Management,
and Configuration Management Database Management (CMDB)

· Expert product and technical knowledge of BMC Remedy IT Service
Management Suite

· Experience with Remedy Notification System, and Aeroprise
Mobility

· Experience with BMC ITBM, Atrium, and Asset Management



*Plusses for Sr. Remedy Developer: *

· Proficient in Java and UNIX

· Proficient in SQL for Databases

· Experienced in Java, AIX, and Linux OS environment

· Great communication skills, Team collaboration and player; Team
lead or group lead

· ITIL v3 or v2 Foundations certification



*Education and Experience: *

A BA or BS degree in Information Technology, Software Engineering, Computer
Science, related discipline is required.



*Brandon Nelson - Baltimore**
**Technical Recruiter
*APEX Systems, Inc.
8820 Columbia 100 Parkway
Suite 402
Columbia, MD 21045
Phone: (443) 539-3320

Fax: (410) 321-9805*
**bnel...@apexsystemsinc.com**
**www.apexsystemsinc.com *


 *This e-mail communication (including any attachments) may contain
confidential information intended solely for the use of the intended
recipient. If you are not the intended recipient, you should immediately
stop reading this message and delete it from your system. Any unauthorized
reading, distribution, copying or other use of this communication (or its
attachments) is strictly prohibited.* _attend WWRUG12
www.wwrug.comARSlist: "Where the Answers Are"_

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Remedy Developer Opening! - Washington, DC

[Brandon D. Nelson]

All,

Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for 
a Senior Remedy Developer / Consultant for a 6+ month engagement located in 
Washington, DC (within walking distance from the Navy Yard Metro Station on the 
Green Line).  Our client, a mid-sized government integrator, is in the 
beginning stages of implementing the following modules on Remedy 7.6.3:  
Service Desk/Incident and Problem Management, Change/Release Management, 
Service Request Management, and Configuration Management Database Management).

**All candidates must be able to obtain and maintain a Public Trust Clearance**

If interested in any Remedy Developer opportunities in the DC or Northern 
Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.

Full Sr. Remedy Developer Job Description
We are currently seeking a Senior Remedy System Developer to complement our IT 
Shared Service Management development team to support project activities. 
Candidate must be able to analyze, design and code enhancements from business 
defined requirements. Also, be able to collaborate with internal and external 
resources, team player and must be able to effectively communicate to technical 
and non-technical business groups. The selected Senior Remedy Developer will 
work with the implementation of the Remedy Service Level Management module 
based upon industry leading practices; configuration; and integration with 
other customized Remedy modules to include Incident, Problem, and Change. High 
Level Task Description
Job Requirements for Sr. Remedy Developer:
* 5+ years' experience with Remedy ITSM v7.6.x
* 5+ years' experience in Database Management -SQL. Proficient in BMC 
ITSM Suite of Applications - Service Desk/Incident & Problem Management, Change 
& Release Management 7.6.3, Service Request Management, and Configuration 
Management Database Management (CMDB)
* Expert product and technical knowledge of BMC Remedy IT Service 
Management Suite
* Experience with Remedy Notification System, and Aeroprise Mobility
* Experience with BMC ITBM, Atrium, and Asset Management

Plusses for Sr. Remedy Developer:
* Proficient in Java and UNIX
* Proficient in SQL for Databases
* Experienced in Java, AIX, and Linux OS environment
* Great communication skills, Team collaboration and player; Team lead 
or group lead
* ITIL v3 or v2 Foundations certification

Education and Experience:
A BA or BS degree in Information Technology, Software Engineering, Computer 
Science, related discipline is required.

Brandon Nelson - Baltimore
Technical Recruiter
APEX Systems, Inc.
8820 Columbia 100 Parkway
Suite 402
Columbia, MD 21045
Phone: (443) 539-3320
Fax: (410) 321-9805
bnel...@apexsystemsinc.com
www.apexsystemsinc.com

This e-mail communication (including any attachments) may contain confidential 
information intended solely for the use of the intended recipient. If you are 
not the intended recipient, you should immediately stop reading this message 
and delete it from your system. Any unauthorized reading, distribution, copying 
or other use of this communication (or its attachments) is strictly prohibited.

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Re: Stop/Activate Escalations

[Longwing, LJ CTR MDA/IC]

Guillermo,
Two methods I can think of

1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value to 
T/F and either restart the remedy service, or execute an arsignal
2 - Utilize an API of some sort to change the server property

Both of these solutions of course assume that you are not in a server group.  
When in a server group, you cannot manually control this setting because it is 
controlled via the server rankings.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron
Sent: Monday, September 10, 2012 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Stop/Activate Escalations

Hi dear listers
How I can stop/activate escalations via a command line or via API?
We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance 
Greetings

Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para 
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion 
totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
you must not use, copy, disclose, or take any action based on this message or 
any other information herein, please advise the sender immediately by reply 
this e-mail and delete this e-mail and  its attachments.

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Stop/Activate Escalations

[Guillermo Alfredo Torres Barron]

Hi dear listers
How I can stop/activate escalations via a command line or via API?
We have AR Server 7.6.03, Solaris 10, Database Oracle 11g
Thanks in advance
Greetings

Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para 
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion 
totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
you must not use, copy, disclose, or take any action based on this message or 
any other information herein, please advise the sender immediately by reply 
this e-mail and delete this e-mail and  its attachments.

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Re: MS Network Load Balancing (NLB) with AR Server Groups

[Longwing, LJ CTR MDA/IC]

Karthik,
Very elegant.  I guess it sums up my experiences in general.  NLB will work 
just fine if you don't have issues with ANY node and you simply want to balance 
between existing nodes.  As long as something goes wrong on a node, you have no 
ability to automatically pull it out of the balance unless the service is 
stopped, or the machine is offline.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Monday, September 10, 2012 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS Network Load Balancing (NLB) with AR Server Groups

** 
Hi,
 
I just implemented NLB for server groups. NLB was implemented for Mid-tiers and 
also for App Server group.
 
As someone has mentioned before, its does not provide all the different modes 
that other hardware load balancers do. only option is for load balancing based 
on the server load. However, there are some problems with NLB. 
For Ex: If Mid Tier 1 is down but the server hosting it still provides a 
heartbeat, clients are still sent to it. This poses a problem when it comes to 
balancing load to mid tier servers. But for app servers this can be handled 
using OOB provided configuration, "Enable lifespan" on mid tier config page. By 
enabling this, mid-tiers will understand if an app server is down and the 
requests will not be sent to the app servers. however, if the app servers have 
performance problems and are services are still up, requests will still be sent 
to them.
 
Only way to mitigate the negative scenarios described above would be to stop a 
particular host from the NLB manager, while you are debugging the problem with 
the mid-tier being down/app server having performance issues.
 
that said, below are some inportant configs you need to keep in mind:
 
1- load balancer should be configured in Multi cast mode if its NLB. Network 
guys should understand this.
2 - affinity should be set to None.
3 - load balancer name should be FQDN I.e. fully qualified domain name.
Regarding point 2 above: this is applicable for only application load balancer. 
For mid tier load balancer(if you are planning to have one in place) the 
affinity parameter should be set to single.

Sometimes, NLB is configured in unicast mode. in this case, there is a need to 
add an additional network adapter and this causes license issues as in unicast 
mode, the NLB makes the mac address of all the NLB hosts the same. to mitigate 
this, please follow the attached link to not allow the mac address to be the 
same for all the hosts:
 

http://technet.microsoft.com/en-us/library/bb742455.aspx 
  

hope this helps.
 
My personal and also per the article found in above link, its good to go for 
multi-cast mode.

Regards,
Karthik
 
On 10 September 2012 22:49, Mauricio M.  wrote:


** Hello,

thank you, what would be some of those specific configurations or 
capabilities?

-Mauricio


2012/9/10 Longwing, LJ CTR MDA/IC 


Mauricio,
I recently re-looked at MS NLB and found it to be 'lacking' of 
proper load balancing configuration capabilities, but I haven't looked real 
close at it either.  I much prefer an independent LB tool.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Monday, September 10, 2012 11:06 AM
To: arslist@ARSLIST.ORG
Subject: MS Network Load Balancing (NLB) with AR Server Groups

** Hello,


Does anyone have any experience or feedback using Microsoft NLB 
for load balancing with AR System 7.6.04?

There are a few old posts about NLB but nothing recent

Thank you in advance,

Mauricio

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: MS Network Load Balancing (NLB) with AR Server Groups

[Karthik]

Completely agree with you!

Regards,
Karthik

On 10 September 2012 23:27, Longwing, LJ CTR MDA/IC  wrote:

> Well...one thing that I have always looked for in a load balancing is a
> 'smart' capability to tell you that something is functional.  I have found
> most of the balancers on the market to not allow what I consider smart
> balancing.  Most will do a ping, open a port, check a URL, that sort of
> thing, but in a Remedy world just because ARServer allows you to open the
> port it is on, doesn't mean that the Remedy is functional.  Just because
> the Mid-Tier login page opens doesn't mean that it's functional.  I have
> found that some LB suites have various scripting capabilities, but in
> general I have found creating API based monitoring tools that provide 'port
> opening' capabilities to be a 'full' solution.  The general capabilities
> that I'm referring to are session affinity (NLB has this apparently).  The
> rest are probes, the ability to probe your intended subject to see if the
> capabilities you are looking for are functional.  As previously discussed,
> most of these probes are 'dumb', but they are smarter than nothing.  NLB
> doesn't seem to have any probe capability, the simple 'am I on' is enough
> to route traffic to the node.  I personally think that it's important to
> probe deeply into the application to know that it's not only on, but
> functional before routing traffic, and NLB doesn't meet this probing
> requirement.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
> Sent: Monday, September 10, 2012 11:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: MS Network Load Balancing (NLB) with AR Server Groups
>
> ** Hello,
>
> thank you, what would be some of those specific configurations or
> capabilities?
>
> -Mauricio
>
>
> 2012/9/10 Longwing, LJ CTR MDA/IC 
>
>
> Mauricio,
> I recently re-looked at MS NLB and found it to be 'lacking' of
> proper load balancing configuration capabilities, but I haven't looked real
> close at it either.  I much prefer an independent LB tool.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
> Sent: Monday, September 10, 2012 11:06 AM
> To: arslist@ARSLIST.ORG
> Subject: MS Network Load Balancing (NLB) with AR Server Groups
>
> ** Hello,
>
>
> Does anyone have any experience or feedback using Microsoft NLB
> for load balancing with AR System 7.6.04?
>
> There are a few old posts about NLB but nothing recent
>
> Thank you in advance,
>
> Mauricio
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
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>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
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>

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Re: MS Network Load Balancing (NLB) with AR Server Groups

[Longwing, LJ CTR MDA/IC]

Well...one thing that I have always looked for in a load balancing is a 'smart' 
capability to tell you that something is functional.  I have found most of the 
balancers on the market to not allow what I consider smart balancing.  Most 
will do a ping, open a port, check a URL, that sort of thing, but in a Remedy 
world just because ARServer allows you to open the port it is on, doesn't mean 
that the Remedy is functional.  Just because the Mid-Tier login page opens 
doesn't mean that it's functional.  I have found that some LB suites have 
various scripting capabilities, but in general I have found creating API based 
monitoring tools that provide 'port opening' capabilities to be a 'full' 
solution.  The general capabilities that I'm referring to are session affinity 
(NLB has this apparently).  The rest are probes, the ability to probe your 
intended subject to see if the capabilities you are looking for are functional. 
 As previously discussed, most of these probes are 'dumb', but they are smarter 
than nothing.  NLB doesn't seem to have any probe capability, the simple 'am I 
on' is enough to route traffic to the node.  I personally think that it's 
important to probe deeply into the application to know that it's not only on, 
but functional before routing traffic, and NLB doesn't meet this probing 
requirement.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Monday, September 10, 2012 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS Network Load Balancing (NLB) with AR Server Groups

** Hello,

thank you, what would be some of those specific configurations or capabilities?

-Mauricio


2012/9/10 Longwing, LJ CTR MDA/IC 


Mauricio,
I recently re-looked at MS NLB and found it to be 'lacking' of proper 
load balancing configuration capabilities, but I haven't looked real close at 
it either.  I much prefer an independent LB tool.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Monday, September 10, 2012 11:06 AM
To: arslist@ARSLIST.ORG
Subject: MS Network Load Balancing (NLB) with AR Server Groups

** Hello,


Does anyone have any experience or feedback using Microsoft NLB for 
load balancing with AR System 7.6.04?

There are a few old posts about NLB but nothing recent

Thank you in advance,

Mauricio

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: MS Network Load Balancing (NLB) with AR Server Groups

[Karthik]

Hi,

I just implemented NLB for server groups. NLB was implemented for Mid-tiers
and also for App Server group.

As someone has mentioned before, its does not provide all the different
modes that other hardware load balancers do. only option is for load
balancing based on the server load. However, there are some problems with
NLB.
For Ex: If Mid Tier 1 is down but the server hosting it still provides a
heartbeat, clients are still sent to it. This poses a problem when it comes
to balancing load to mid tier servers. But for app servers this can be
handled using OOB provided configuration, "Enable lifespan" on mid tier
config page. By enabling this, mid-tiers will understand if an app server
is down and the requests will not be sent to the app servers. however, if
the app servers have performance problems and are services are still up,
requests will still be sent to them.

Only way to mitigate the negative scenarios described above would be to
stop a particular host from the NLB manager, while you are debugging the
problem with the mid-tier being down/app server having performance issues.

that said, below are some inportant configs you need to keep in mind:

1- load balancer should be configured in Multi cast mode if its NLB.
Network guys should understand this.
2 - affinity should be set to None.
3 - load balancer name should be FQDN I.e. fully qualified domain name.
Regarding point 2 above: this is applicable for only application load
balancer. For mid tier load balancer(if you are planning to have one in
place) the affinity parameter should be set to single.
Sometimes, NLB is configured in unicast mode. in this case, there is a need
to add an additional network adapter and this causes license issues as in
unicast mode, the NLB makes the mac address of all the NLB hosts the same.
to mitigate this, please follow the attached link to not allow the mac
address to be the same for all the hosts:


*http://technet.microsoft.com/en-us/library/bb742455.aspx *
hope this helps.

My personal and also per the article found in above link, its good to go
for multi-cast mode.

Regards,
Karthik

On 10 September 2012 22:49, Mauricio M.  wrote:

> ** Hello,
>
> thank you, what would be some of those specific configurations or
> capabilities?
>
> -Mauricio
>
> 2012/9/10 Longwing, LJ CTR MDA/IC 
>
> Mauricio,
>> I recently re-looked at MS NLB and found it to be 'lacking' of proper
>> load balancing configuration capabilities, but I haven't looked real close
>> at it either.  I much prefer an independent LB tool.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
>> Sent: Monday, September 10, 2012 11:06 AM
>> To: arslist@ARSLIST.ORG
>> Subject: MS Network Load Balancing (NLB) with AR Server Groups
>>
>> ** Hello,
>>
>> Does anyone have any experience or feedback using Microsoft NLB for load
>> balancing with AR System 7.6.04?
>>
>> There are a few old posts about NLB but nothing recent
>>
>> Thank you in advance,
>>
>> Mauricio
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
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Re: MS Network Load Balancing (NLB) with AR Server Groups

[Mauricio M.]

Hello,

thank you, what would be some of those specific configurations or
capabilities?

-Mauricio

2012/9/10 Longwing, LJ CTR MDA/IC 

> Mauricio,
> I recently re-looked at MS NLB and found it to be 'lacking' of proper load
> balancing configuration capabilities, but I haven't looked real close at it
> either.  I much prefer an independent LB tool.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
> Sent: Monday, September 10, 2012 11:06 AM
> To: arslist@ARSLIST.ORG
> Subject: MS Network Load Balancing (NLB) with AR Server Groups
>
> ** Hello,
>
> Does anyone have any experience or feedback using Microsoft NLB for load
> balancing with AR System 7.6.04?
>
> There are a few old posts about NLB but nothing recent
>
> Thank you in advance,
>
> Mauricio
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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Re: MS Network Load Balancing (NLB) with AR Server Groups

[Longwing, LJ CTR MDA/IC]

Mauricio,
I recently re-looked at MS NLB and found it to be 'lacking' of proper load 
balancing configuration capabilities, but I haven't looked real close at it 
either.  I much prefer an independent LB tool.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Monday, September 10, 2012 11:06 AM
To: arslist@ARSLIST.ORG
Subject: MS Network Load Balancing (NLB) with AR Server Groups

** Hello,

Does anyone have any experience or feedback using Microsoft NLB for load 
balancing with AR System 7.6.04?

There are a few old posts about NLB but nothing recent

Thank you in advance,

Mauricio
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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MS Network Load Balancing (NLB) with AR Server Groups

[Mauricio M.]

Hello,

Does anyone have any experience or feedback using Microsoft NLB for load
balancing with AR System 7.6.04?

There are a few old posts about NLB but nothing recent

Thank you in advance,

Mauricio

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Re: [EXTERNAL] Wrong information displayed in the columns

[Stroud, Natalie K]

Oh, and on your Overview Console issue, what lookup are the users using who 
experience the problem you describe?

Thanks,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Friday, September 07, 2012 9:14 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Wrong infomation displayed in the colums

**

Hi All,

Please provide your suggestion on the below issue.

Details of the issue:We seem to be experiencing issues where first names 
showing in "last name" column, surnames showing in "country" column and what 
seems to be the site info is showing in the "last modified date" column, this 
often happens after changes are made to Remedy and usually are resolved by 
clearing the IE cache but not all of our used have access to do this.

Also we are seeing issues where the "overview console" screen shows calls that 
we know to have been reassigned but they do not leave the screen even when you 
manually refresh the page, this causes issues where a member of staff attempts 
to open a call then gets the call below open as the screen hasn't refreshed, 
the only way to get around this is to log out and back in again.

Browser : IE8 & Firefox
ITSM : 7.6.3

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Sam
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Re: [EXTERNAL] Wrong information displayed in the columns

[Stroud, Natalie K]

Sam:

Do you normally flush your mid-tier cache after making those changes to your 
Remedy environment?  I couldn't speak as to type of changes where the MT cache 
flush is necessary, but speaking as a Remedy tester, I do know that about half 
of the time when a developer asks me to look at something in ITSM, I clear my 
local browser cache, and it doesn't work quite right, it's because they forgot 
to flush the mid-tier cache.  This seems to be required rather often in ITSM - 
not quite as frequently as clearing the local browser cache, but still pretty 
often.

Thanks,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 / Windows 2008 / SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Friday, September 07, 2012 9:14 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Wrong infomation displayed in the colums

**

Hi All,

Please provide your suggestion on the below issue.

Details of the issue:We seem to be experiencing issues where first names 
showing in "last name" column, surnames showing in "country" column and what 
seems to be the site info is showing in the "last modified date" column, this 
often happens after changes are made to Remedy and usually are resolved by 
clearing the IE cache but not all of our used have access to do this.

Also we are seeing issues where the "overview console" screen shows calls that 
we know to have been reassigned but they do not leave the screen even when you 
manually refresh the page, this causes issues where a member of staff attempts 
to open a call then gets the call below open as the screen hasn't refreshed, 
the only way to get around this is to log out and back in again.

Browser : IE8 & Firefox
ITSM : 7.6.3

--
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Sam
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Are"_

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Re: Email Engine Hanging

[Grooms, Frederick W]

Actually it could if the indexes get messed up.  If the email engine starts 
doing table scans with large numbers of messages then you could get all sorts 
of errors.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Saturday, September 08, 2012 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Hanging

** 
It would not slow the email engine, however, the logic in the arsystem could be 
impacted.

We only save 30 days back and saw a little performance bounce.

Enjoy the weekend

Howard 

Sent from my iPhone 4

-Original Message-
On Sep 8, 2012, at 11:15 AM, Teresa Fannin  wrote:
** 
I was wondering if keeping every email that has ever been sent on a system that 
is 4 years old with thousands of emails every day would decrease email 
performance?
Teresa

-Original Message-
In a message dated 9/7/2012 07:22:29 P.M. Central Daylight Time, writes:
I have seen this on many versions. Enable email logging and look for a couple 
of items.
1. Does the mail box your picking up from have a large number of emails to be 
picked up?
2. Is the engine hanging on a type of email, maybe with large attachments?
3. How much memory do you have on the server, how much is allocated for the 
java process that the engine is using?
4. Before you kill the engine, are you looking at the memory that it's using?


In the past I have seen three main reasons for the hanging of the engine:

Memory,  bad email message (that could not be processed, like an encrypted 
message), to many messages to be picked up (if you are using inbound emails)..


Remember logging will help.

Good luck and take care of you kidneys,

Howard

Sent from one of Howard's iPads

-Original Message-
On Sep 7, 2012, at 5:25 PM, Randeep Atwal  wrote:

Running a query (monitoring tools usually have a db row count monitor) of the 
oldest unsent message greater than x minutes ago is a way to understand if it's 
hung and automate a restart.

Sent from my BlackBerry device on the Rogers Wireless Network

> -Original Message-
> From:         "Boyd, Rebecca" 
> Sender:       "Action Request System discussion list(ARSList)" 
> 
> Date:         Fri, 7 Sep 2012 16:48:37 
> To: 
> Reply-To:     arslist@ARSLIST.ORG
> Subject: Re: Email Engine Hanging
> 
> We run a PowerShell script which looks for "error" in the stderr.out log.
> 
> -- 
> Rebecca Boyd
> Application Administrator
> Wake Forest University
> 
>> -Original Message-
>> On Fri, Sep 7, 2012 at 2:23 PM, Karthik  wrote:
>> **
>> 
>> Did you check if performance of remedy was good when the email engine was
>> hung? Sometimes when the performance is not stable it tends to hang. Also,
>> are there any errors in the stderr.out log file?
>> 
>> Regards,
>> Karthik
>> 
>>> -Original Message-
>>> On Sep 7, 2012 11:16 PM, "Leonard Johnson" 
>>> wrote:
>>> 
>>> hey all,
>>> 
>>> Every now and then our email engine hangs (hasnt everyone's?).  Starting
>>> and stopping this will get emails going again but I am wondering if anyone
>>> has used ProactiveNet or other monitoring to catch this when it happens.
>>> Since the email Engine service is still showing as running, I can't really
>>> use that for monitoring.  Any idea of what log or method I can use to
>>> proactively catch this prior to customers calling to say they arent getting
>>> their notifications?
>>> 
>>> I haven't dug very deep on this yet but this is always the place I find
>>> the right answers and putting it out to you all first.
>>> 
>>> Thanks for any input.
>>> 
>>> LJ



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Re: How to monitor Approval Server

[Sylvain YVON]

Hi,

Previous answer is already very complete, but you could go a little
further if you have some time :
- create a supervision form
- create a dummy approval process
- create an escalation that executes a "new details" command for this
process every X minutes
- if you find the generated signature, close it; else, send an alert


On Mon, Sep 10, 2012 at 10:29 AM, patchsk  wrote:
> **
> Unlike email engine, approval server is not a separate service, so you
> cannot monitor a service or a tcp port.
> It is built in as a plugin. The components involved are approval plugin,
> dispatcher, application pending entries.
> The way approval server works is remedy workflow creates an entry in the
> Application Pending form when it needs approval server to do something.
> There is a separate daemon called the dispatcher.
> The dispatcher looks at the entries in the application pending form and it
> invokes the respective plugins to process the request. The entries have a
> field called category, which tells what plugin  that it needs to invoke.
> Once the dispatcher processes the request the application pending entry gets
> deleted.
> In an ideal scenario there should not be any  entries in the application
> pending.
> So you can monitor the data in this table at sql level or remedy api level
> and if there are records older than certain time threashold that is your
> alert that something is not working right in the system.
> The way to restart approval server is when armonitor started initially there
> is a .lck file created in the logs folder.This file contains the approval
> process id.
> You can have a shell program to kill that process and delete the .lck file
> and armonitor will automatically restarts approval server.
>
> On Sunday, September 9, 2012 11:01:45 PM UTC-7, Rob van Eerd wrote:
>>
>> Hi,
>>
>> Like mentioned in this topic about a hanging E-Mail Engine
>> (http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1209&L=ARSLIST&D=0&P=101940)
>> we're occassionally experiencing similar behaviour with our Approval Server.
>> We already restart our processes once a week, but that may not be enough.
>>
>> While looking for a real solution, we could implement somekind of monitor
>> which can alert us on moments the Approval Server doesn't do what it's
>> supposed to do or restart the approval server process itself.
>>
>> Anyone any ideas on what to monitor?
>>
>> We're running SRM 7.6.00 on an ARS 7.5.00 Linux environment (Oracle
>> database).
>>
>> Thanks for any ideas.
>>
>> Regards,
>> Rob.
>>
>>
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Re: How to monitor Approval Server

[patchsk]

Unlike email engine, approval server is not a separate service, so you 
cannot monitor a service or a tcp port.
It is built in as a plugin. The components involved are approval plugin, 
dispatcher, application pending entries.
The way approval server works is remedy workflow creates an entry in the 
Application Pending form when it needs approval server to do something.
There is a separate daemon called the dispatcher.
The dispatcher looks at the entries in the application pending form and it 
invokes the respective plugins to process the request. The entries have a 
field called category, which tells what plugin  that it needs to invoke.  
Once the dispatcher processes the request the application pending entry 
gets deleted.
In an ideal scenario there should not be any  entries in the application 
pending.
So you can monitor the data in this table at sql level or remedy api level 
and if there are records older than certain time threashold that is your 
alert that something is not working right in the system.
The way to restart approval server is when armonitor started initially 
there is a .lck file created in the logs folder.This file contains the 
approval process id.
You can have a shell program to kill that process and delete the .lck file 
and armonitor will automatically restarts approval server.

On Sunday, September 9, 2012 11:01:45 PM UTC-7, Rob van Eerd wrote:
>
> Hi, 
>
> Like mentioned in this topic about a hanging E-Mail Engine (
> http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1209&L=ARSLIST&D=0&P=101940) 
> we're occassionally experiencing similar behaviour with our Approval 
> Server. 
> We already restart our processes once a week, but that may not be enough. 
>
> While looking for a real solution, we could implement somekind of monitor 
> which can alert us on moments the Approval Server doesn't do what it's 
> supposed to do or restart the approval server process itself. 
>
> Anyone any ideas on what to monitor? 
>
> We're running SRM 7.6.00 on an ARS 7.5.00 Linux environment (Oracle 
> database). 
>
> Thanks for any ideas. 
>
> Regards, 
> Rob. 
>
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