Re: The New BMC Chat (what version of ARS and ITSM will it work on)
If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
But if support has no idea about it, what do you do when you run into issues with it? Sent from my iPhone On Dec 10, 2012, at 10:14 AM, Pierson, Shawn shawn.pier...@sug.com wrote: If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RRR|DefDiff new free tool published
Hi Brian, I can say that it takes about 30 minutes to export a full ITSM 8 suite system to a single def file. You need to do this to both systems and then run the compare. The RRR|Exportdef program is very easy to use and gives you quite detailed output on progress as it goes. Even the 32bit windows version can output the full suite. Now as far as RRR|Exportdiff goes I think I'm going to need a 64bit version to be able to compare such a large system in one go. Rod On 8 December 2012 03:36, Brian Pancia panc...@finityit.com wrote: Misi, How long does it take to run this on the full ITSM Suite? Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, December 03, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: RRR|DefDiff new free tool published Hi, I have just added a new tool to the RRR|Commands section that can compare complete systems and create delta def-files and diff-lists for you. Sample command: rrrDefDiff.exe source.def target.def The above command will produce a diff-list and and these set of def-files: - source-import-diffobj.def - source-import-newobj.def - target-backup-delete.def - target-backup-diffobj.def Together with the RRR|ExportDef command, you have a fast way of comparing two complete ITSM systems. They can be on different AR versions. Even different databases and encodings will give you relevant output. RRR|DefDiff: https://www.rrr.se/cgi/tools/main#rrrDefDiff RRR|ExportDef: https://www.rrr.se/cgi/tools/main#rrrExportDef Enjoy! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
That's what the ARSList is for, right? I don't want to go off topic too much, but I've had much better luck between solving my issues here, on the BMC Developer Network site, and by getting other folks at BMC involved. Things are pretty stable right now so I haven't submitted a ticket to support in several months. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, December 10, 2012 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) But if support has no idea about it, what do you do when you run into issues with it? Sent from my iPhone On Dec 10, 2012, at 10:14 AM, Pierson, Shawn shawn.pier...@sug.com wrote: If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Mid-Sr Level Remedy Consultant for Dallas or Houston. Full Time- salary, bonus benefits. No Contractors. Must have US Citizenship or Green Card
We are hiring a Mid-to-Senior Level BMC Remedy Consultant for the South- preferably based in Dallas or Houston. Experience in CMDB, SRM, Asset Software License Management is desired; Requirements Gathering and Workshop Hosting is preferred. US Citizenship or Green Card and travel required. Full time- no contractors. Please email me for details. Thanks! Melissa Wish Corporate Recruiter Column Technologies Cell: 917-748-7104 eFax: 973-860-0810 Email: mw...@columnit.com www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com wrote: The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
As I mentioned, below, the link that Prof. Strauss forwarded is regarding the upper case BMC Chat. The BMC Chat application is included in the BMC Remedy IT Service Management Suite (which is a marketing bundle that contains a bunch of products). -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, December 10, 2012 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com wrote: The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here:
Problems with armonitor starting during 7.6.04 install , armonitor giving wrong ELF class: ELFCLASS64
I am doing a fresh install of arserver 7.6.04 on Red Hat Enterprise Linux Server release 6.3 (Santiago) and the installer failed when trying to start the arserver process. So I tried to execute arsystem to see if any errors were being thrown, and I get this error ./armonitor: error while loading shared libraries: libstdc++.so.5: wrong ELF class: ELFCLASS64 And when I do an ldd -d armonitor, I get [remedy@ldcremap01 bin]$ ldd -d armonitor linux-gate.so.1 = (0x00f95000) libicuucbmc.so.32 = not found libicui18nbmc.so.32 = not found libicudatabmc.so.32 = not found libnsl.so.1 = /lib/libnsl.so.1 (0x00826000) libpthread.so.0 = /lib/libpthread.so.0 (0x0028d000) libstdc++.so.5 = not found libm.so.6 = /lib/libm.so.6 (0x0036b000) libgcc_s.so.1 = /lib/libgcc_s.so.1 (0x00a3) libc.so.6 = /lib/libc.so.6 (0x00629000) /lib/ld-linux.so.2 (0x00607000) whenI do a find on libstdc++.so.5, I get [remedy@ldcremap01 bin]$ file /usr/lib64/libstdc++.so.5 /usr/lib64/libstdc++.so.5: symbolic link to `libstdc++.so.5.0.7' [remedy@ldcremap01 bin]$ file /usr/lib64/libstdc++.so.5.0.7 /usr/lib64/libstdc++.so.5.0.7: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped It is a 64bit library, but when I do d file on armonitor [remedy@ldcremap01 bin]$ file armonitor armonitor: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.2.5, stripped It shows a 32 bit executable, and I have the following libraries installed for libstdc++ [pc@ldcremap01 bin]$ rpm -qa |grep libstdc++ compat-libstdc++-33-3.2.3-69.el6.x86_64 libstdc++-4.4.6-4.el6.i686 compat-libstdc++-296-2.96-144.el6.i686 libstdc++-4.4.6-4.el6.x86_64 libstdc++-devel-4.4.6-4.el6.x86_64 Does anyone have any idea what package I seem to be missing? Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
NOT merging a new record into BMC.Asset
Hi all, Our scenario: Bringing in an external spreadsheet of 5 fields. Once brought into the staged dataset via AIE the records are normalized and reconciled into the BMC.Asset Dataset. We are utilizing Name to identify on in ComputerSystem. Issue:Because this spreadsheet is completely human entered and not an export from any system there is a chance of human error. We would like to ensure that if a Name is incorrectly input into the spreadsheet it is not reconciled into the CMDB. Question: How to I exclude a record from reconciliation into BMC.ASSET if it DOES NOT currently exist (from the staged dataset). Thank you, have a great day. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: NOT merging a new record into BMC.Asset
Do not allow Auto Identification on the dataset to be merged. Original Message From: Joe hornetlo...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Dec 10, 2012 12:47 pm Subject: NOT merging a new record into BMC.Asset Hi all, Our scenario: Bringing in an external spreadsheet of 5 fields. Once brought into the staged dataset via AIE the records are normalized and reconciled into the BMC.Asset Dataset. We are utilizing Name to identify on in ComputerSystem. Issue:Because this spreadsheet is completely human entered and not an export from any system there is a chance of human error. We would like to ensure that if a Name is incorrectly input into the spreadsheet it is not reconciled into the CMDB. Question: How to I exclude a record from reconciliation into BMC.ASSET if it DOES NOT currently exist (from the staged dataset). Thank you, have a great day. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problems with armonitor starting during 7.6.04 install , armonitor giving wrong ELF class: ELFCLASS64
In classic fashion, I found the issue right after I posted the question to the list, I was missing the compat-libstdc++-33.i686 package which contains the 32 bit libstdc.so.5 library Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Campbell, Paul (Paul) Sent: Monday, December 10, 2012 12:42 PM To: 'arslist@ARSLIST.ORG' Subject: Problems with armonitor starting during 7.6.04 install , armonitor giving wrong ELF class: ELFCLASS64 I am doing a fresh install of arserver 7.6.04 on Red Hat Enterprise Linux Server release 6.3 (Santiago) and the installer failed when trying to start the arserver process. So I tried to execute arsystem to see if any errors were being thrown, and I get this error ./armonitor: error while loading shared libraries: libstdc++.so.5: wrong ELF class: ELFCLASS64 And when I do an ldd -d armonitor, I get [remedy@ldcremap01 bin]$ ldd -d armonitor linux-gate.so.1 = (0x00f95000) libicuucbmc.so.32 = not found libicui18nbmc.so.32 = not found libicudatabmc.so.32 = not found libnsl.so.1 = /lib/libnsl.so.1 (0x00826000) libpthread.so.0 = /lib/libpthread.so.0 (0x0028d000) libstdc++.so.5 = not found libm.so.6 = /lib/libm.so.6 (0x0036b000) libgcc_s.so.1 = /lib/libgcc_s.so.1 (0x00a3) libc.so.6 = /lib/libc.so.6 (0x00629000) /lib/ld-linux.so.2 (0x00607000) whenI do a find on libstdc++.so.5, I get [remedy@ldcremap01 bin]$ file /usr/lib64/libstdc++.so.5 /usr/lib64/libstdc++.so.5: symbolic link to `libstdc++.so.5.0.7' [remedy@ldcremap01 bin]$ file /usr/lib64/libstdc++.so.5.0.7 /usr/lib64/libstdc++.so.5.0.7: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped It is a 64bit library, but when I do d file on armonitor [remedy@ldcremap01 bin]$ file armonitor armonitor: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.2.5, stripped It shows a 32 bit executable, and I have the following libraries installed for libstdc++ [pc@ldcremap01 bin]$ rpm -qa |grep libstdc++ compat-libstdc++-33-3.2.3-69.el6.x86_64 libstdc++-4.4.6-4.el6.i686 compat-libstdc++-296-2.96-144.el6.i686 libstdc++-4.4.6-4.el6.x86_64 libstdc++-devel-4.4.6-4.el6.x86_64 Does anyone have any idea what package I seem to be missing? Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Basics of Collision Detection Tool config
I was wondering if someone could steer me in the right direction to get a little background info. on how/where to configure the collision detection tool for Change Mgt. We're using ARS 7.6 Remedy on Demand. Thanks in advance. Regards, Rose Mancinelli, ITIL | IT Service Governance (ITSG) - Change Management | 3200 Highland Avenue, Downers Grove, IL 60515 | W: 630-737-3421 | rpmancine...@cvty.com mailto:rpmancine...@cvty.com | From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: Monday, December 10, 2012 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: NOT merging a new record into BMC.Asset ** Do not allow Auto Identification on the dataset to be merged. Original Message From: Joe hornetlo...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Dec 10, 2012 12:47 pm Subject: NOT merging a new record into BMC.Asset Hi all, Our scenario: Bringing in an external spreadsheet of 5 fields. Once brought into the staged dataset via AIE the records are normalized and reconciled into the BMC.Asset Dataset. We are utilizing Name to identify on in ComputerSystem. Issue:Because this spreadsheet is completely human entered and not an export from any system there is a chance of human error. We would like to ensure that if a Name is incorrectly input into the spreadsheet it is not reconciled into the CMDB. Question: How to I exclude a record from reconciliation into BMC.ASSET if it DOES NOT currently exist (from the staged dataset). Thank you, have a great day. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Basics of Collision Detection Tool config
BMC Remedy Change Management 7.6.04 User Guide 31-Jan-2011 PDFhttp://documents.bmc.com/supportu/documents/43/86/174386/174386.pdf Chapter 5, page 176: The Collision Detection tool (under Advanced Functions in the left navigation pane) determines if there are other change requests scheduled to work on the same CI during the same scheduled time, and helps you manage and resolve these potentially harmful conflicting change requests. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mancinelli, Rossella Sent: Monday, December 10, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Basics of Collision Detection Tool config ** I was wondering if someone could steer me in the right direction to get a little background info. on how/where to configure the collision detection tool for Change Mgt. We're using ARS 7.6 Remedy on Demand. Thanks in advance. Regards, Rose Mancinelli, ITIL | IT Service Governance (ITSG) - Change Management | 3200 Highland Avenue, Downers Grove, IL 60515 | W: 630-737-3421 | rpmancine...@cvty.commailto:rpmancine...@cvty.com | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Basics of Collision Detection Tool config
At a basic level, Collision detection is actually enabled by associating your affected CIs with your Change Requests. Collision detection compares Change Requests with common CIs to see if there are multiple CRs changing the same CI at the same time. Look at the documentation about the Association types to see which fits what you want to do. If you want to go deeper and include it as part of your approval process, here are three basic things you can do: 1) Set up your CIs to have unavailability segments, so that outage periods requested can be vetted by the approvers. This isn't technically required to allow collisions to be detected, but it makes it easier to determine which should be allowed as being part of a pre-defined outage period for that CI, and to also see dependencies of other affected CIs. 2) Define groups as owners of the CIs. I would not define this down to individual users, because of the overhead of maintaining the CI/people relationships. Instead, use groups, and move people in and out as necessary. This helps define responsible owners of a CI, and can help you further define business level approvers. 3) Using the data defined in step 2, set up the Approval Mappings on one of your approval gates (probably a Business level one) to be CI based. This can take some work, depending on whether you go by CI class or (not recommended) CI-level Approvals. Rick On Mon, Dec 10, 2012 at 12:42 PM, Mancinelli, Rossella rpmancine...@cvty.com wrote: ** I was wondering if someone could steer me in the right direction to get a little background info. on how/where to configure the collision detection tool for Change Mgt. We’re using ARS 7.6 Remedy on Demand. ** ** Thanks in advance. ** ** Regards, * * *Rose Mancinelli*,* *ITIL* **|** *IT Service Governance (ITSG) - Change Management *|* 3200 Highland Avenue, Downers Grove, IL 60515 *|** *W: 630-737-3421 *|** *rpmancine...@cvty.com *|* ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger J *Sent:* Monday, December 10, 2012 11:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: NOT merging a new record into BMC.Asset ** ** ** Do not allow Auto Identification on the dataset to be merged. Original Message From: Joe hornetlo...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Dec 10, 2012 12:47 pm Subject: NOT merging a new record into BMC.Asset Hi all, ** ** Our scenario: ** ** Bringing in an external spreadsheet of 5 fields. Once brought into the staged dataset via AIE the records are normalized and reconciled into the BMC.Asset Dataset. We are utilizing Name to identify on in ComputerSystem. ** ** Issue:Because this spreadsheet is completely human entered and not an export from any system there is a chance of human error. We would like to ensure that if a Name is incorrectly input into the spreadsheet it is not reconciled into the CMDB. ** ** Question: How to I exclude a record from reconciliation into BMC.ASSET if it DOES NOT currently exist (from the staged dataset). ** ** Thank you, have a great day. ** ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Basics of Collision Detection Tool config
Rose, We are an OnDemand customer as well. There is no configuration that I can find. Collisions are based on the inclusion of CIs related to the change request. Workflow within the module checks for CI collisions according to Scheduled Start and End Dates and changes the color of the link to the Collision Detection form under Advanced Functions. Click that link and the system displays the identified collisions and allows you to select it's disposition. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mancinelli, Rossella Sent: Monday, December 10, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Basics of Collision Detection Tool config ** I was wondering if someone could steer me in the right direction to get a little background info. on how/where to configure the collision detection tool for Change Mgt. We're using ARS 7.6 Remedy on Demand. Thanks in advance. Regards, Rose Mancinelli, ITIL | IT Service Governance (ITSG) - Change Management | 3200 Highland Avenue, Downers Grove, IL 60515 | W: 630-737-3421 | rpmancine...@cvty.commailto:rpmancine...@cvty.com | From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: Monday, December 10, 2012 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: NOT merging a new record into BMC.Asset ** Do not allow Auto Identification on the dataset to be merged. Original Message From: Joe hornetlo...@gmail.commailto:hornetlo...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Dec 10, 2012 12:47 pm Subject: NOT merging a new record into BMC.Asset Hi all, Our scenario: Bringing in an external spreadsheet of 5 fields. Once brought into the staged dataset via AIE the records are normalized and reconciled into the BMC.Asset Dataset. We are utilizing Name to identify on in ComputerSystem. Issue:Because this spreadsheet is completely human entered and not an export from any system there is a chance of human error. We would like to ensure that if a Name is incorrectly input into the spreadsheet it is not reconciled into the CMDB. Question: How to I exclude a record from reconciliation into BMC.ASSET if it DOES NOT currently exist (from the staged dataset). Thank you, have a great day. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Hardware sizing CPU speed only
I cannot find the CPU sizing.. I see 4 cpu's etc.. at the following link below.. but at what speed... 300mhz? I know I saw it somewhere... but I lost it.. Anyone? https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hardware sizing CPU speed only
Hi, BMC recommend 2.8GHz or higher. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 10 December 2012 21:18 To: arslist@ARSLIST.ORG Subject: Hardware sizing CPU speed only ** I cannot find the CPU sizing.. I see 4 cpu's etc.. at the following link below.. but at what speed... 300mhz? I know I saw it somewhere... but I lost it.. Anyone? https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hardware sizing CPU speed only
I thought so.. I saw it once.. ...I just cannot find it.. On Mon, Dec 10, 2012 at 4:52 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, BMC recommend 2.8GHz or higher. ** ** Cheers Carl ** ** http://www.missingpiecessoftware.com/ ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* 10 December 2012 21:18 *To:* arslist@ARSLIST.ORG *Subject:* Hardware sizing CPU speed only ** ** ** I cannot find the CPU sizing.. I see 4 cpu's etc.. at the following link below.. but at what speed... 300mhz? I know I saw it somewhere... but I lost it.. Anyone? ** ** https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hardware sizing CPU speed only
It comes during Installation BMC recommend that a system have a minimum of 2.8 GHz clock speed for x86 PC compatibility Processor Thanks Ravi Rai Date: Mon, 10 Dec 2012 16:56:09 -0500 From: remedy...@gmail.com Subject: Re: Hardware sizing CPU speed only To: arslist@ARSLIST.ORG ** I thought so.. I saw it once.. ...I just cannot find it.. On Mon, Dec 10, 2012 at 4:52 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, BMC recommend 2.8GHz or higher. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 10 December 2012 21:18 To: arslist@ARSLIST.ORG Subject: Hardware sizing CPU speed only ** I cannot find the CPU sizing.. I see 4 cpu's etc.. at the following link below.. but at what speed... 300mhz? I know I saw it somewhere... but I lost it.. Anyone? https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System Searches Preference Error
Good afternoon folks, I'm running into a weird issue on ITSM and ARS 7.6.4 that I wanted to run past you all. Basically, the user was experiencing an issue where they try to get to the Incident form, and the only thing they get is a grey screen on the Mid Tier. The system isn't trying to load anything, the rest of the I.T. Home Page basically works, so the user can navigate elsewhere, they just can't open the Incident form in any fashion. When I look at the logs on the Mid Tier, I saw this error: Dec 10, 2012 4:17:48 PM - WARNING (com.remedy.log.SESSION) : (Thread 46) com.remedy.arsys.goat.aspects.IARUserSearchesServiceCacheAspect ajc$around$com_remedy_arsys_goat_aspects_IARUserSearchesServiceCacheAspect$1$181ba497 Could not load searches from the previously loaded preference server REMEDYSERVERNAME for user USERHAVINGTHEISSUEon form HPD:Help Desk That made me curious, as I haven't really looked into how the stored searches work so I found and opened up the AR System Searches Preference form. There were a couple of records there, which I deleted. After deleting them, the user could open the Incident screen with no problems. When comparing the records with their username to records of searches performed by people who aren't having problems, I couldn't really detect a difference other than the case of the login name, which shouldn't matter on SQL Server. Has anyone else seen this issue? If so, what was the cause, and how did you permanently fix it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Searches Preference Error
Hi, the case does matter for Login ID and preference form records. This usually manifests on SRM more than other consoles. Removing the preference records and allowing the system to create with the correct case is the normal fix. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 10 December 2012 22:32 To: arslist@ARSLIST.ORG Subject: AR System Searches Preference Error ** Good afternoon folks, I'm running into a weird issue on ITSM and ARS 7.6.4 that I wanted to run past you all. Basically, the user was experiencing an issue where they try to get to the Incident form, and the only thing they get is a grey screen on the Mid Tier. The system isn't trying to load anything, the rest of the I.T. Home Page basically works, so the user can navigate elsewhere, they just can't open the Incident form in any fashion. When I look at the logs on the Mid Tier, I saw this error: Dec 10, 2012 4:17:48 PM - WARNING (com.remedy.log.SESSION) : (Thread 46) com.remedy.arsys.goat.aspects.IARUserSearchesServiceCacheAspect ajc$around$com_remedy_arsys_goat_aspects_IARUserSearchesServiceCacheAspect$1 $181ba497 Could not load searches from the previously loaded preference server REMEDYSERVERNAME for user USERHAVINGTHEISSUEon form HPD:Help Desk That made me curious, as I haven't really looked into how the stored searches work so I found and opened up the AR System Searches Preference form. There were a couple of records there, which I deleted. After deleting them, the user could open the Incident screen with no problems. When comparing the records with their username to records of searches performed by people who aren't having problems, I couldn't really detect a difference other than the case of the login name, which shouldn't matter on SQL Server. Has anyone else seen this issue? If so, what was the cause, and how did you permanently fix it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Searches Preference Error
We've seen some interesting issues regarding the AR System User Preference form when the case of the username does not match. In all cases, once I delete that record, the preference form is recreated in upper case and the users account functions normally. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 4:32 PM To: arslist@ARSLIST.ORG Subject: AR System Searches Preference Error ** Good afternoon folks, I'm running into a weird issue on ITSM and ARS 7.6.4 that I wanted to run past you all. Basically, the user was experiencing an issue where they try to get to the Incident form, and the only thing they get is a grey screen on the Mid Tier. The system isn't trying to load anything, the rest of the I.T. Home Page basically works, so the user can navigate elsewhere, they just can't open the Incident form in any fashion. When I look at the logs on the Mid Tier, I saw this error: Dec 10, 2012 4:17:48 PM - WARNING (com.remedy.log.SESSION) : (Thread 46) com.remedy.arsys.goat.aspects.IARUserSearchesServiceCacheAspect ajc$around$com_remedy_arsys_goat_aspects_IARUserSearchesServiceCacheAspect$1$181ba497 Could not load searches from the previously loaded preference server REMEDYSERVERNAME for user USERHAVINGTHEISSUEon form HPD:Help Desk That made me curious, as I haven't really looked into how the stored searches work so I found and opened up the AR System Searches Preference form. There were a couple of records there, which I deleted. After deleting them, the user could open the Incident screen with no problems. When comparing the records with their username to records of searches performed by people who aren't having problems, I couldn't really detect a difference other than the case of the login name, which shouldn't matter on SQL Server. Has anyone else seen this issue? If so, what was the cause, and how did you permanently fix it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Searches Preference Error
Correction ... Login ID ... as Carl said previously. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 4:32 PM To: arslist@ARSLIST.ORG Subject: AR System Searches Preference Error ** Good afternoon folks, I'm running into a weird issue on ITSM and ARS 7.6.4 that I wanted to run past you all. Basically, the user was experiencing an issue where they try to get to the Incident form, and the only thing they get is a grey screen on the Mid Tier. The system isn't trying to load anything, the rest of the I.T. Home Page basically works, so the user can navigate elsewhere, they just can't open the Incident form in any fashion. When I look at the logs on the Mid Tier, I saw this error: Dec 10, 2012 4:17:48 PM - WARNING (com.remedy.log.SESSION) : (Thread 46) com.remedy.arsys.goat.aspects.IARUserSearchesServiceCacheAspect ajc$around$com_remedy_arsys_goat_aspects_IARUserSearchesServiceCacheAspect$1$181ba497 Could not load searches from the previously loaded preference server REMEDYSERVERNAME for user USERHAVINGTHEISSUEon form HPD:Help Desk That made me curious, as I haven't really looked into how the stored searches work so I found and opened up the AR System Searches Preference form. There were a couple of records there, which I deleted. After deleting them, the user could open the Incident screen with no problems. When comparing the records with their username to records of searches performed by people who aren't having problems, I couldn't really detect a difference other than the case of the login name, which shouldn't matter on SQL Server. Has anyone else seen this issue? If so, what was the cause, and how did you permanently fix it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hardware sizing CPU speed only
Oh Right.. It was burned in.. but I could not provide a doc.. Silly ..thanks On Mon, Dec 10, 2012 at 5:00 PM, ravi rai ravira...@hotmail.com wrote: ** It comes during Installation BMC recommend that a system have a minimum of 2.8 GHz clock speed for x86 PC compatibility Processor Thanks Ravi Rai -- Date: Mon, 10 Dec 2012 16:56:09 -0500 From: remedy...@gmail.com Subject: Re: Hardware sizing CPU speed only To: arslist@ARSLIST.ORG ** I thought so.. I saw it once.. ...I just cannot find it.. On Mon, Dec 10, 2012 at 4:52 PM, Carl Wilson carlbwil...@gmail.comwrote: ** Hi, BMC recommend 2.8GHz or higher. ** ** Cheers Carl ** ** http://www.missingpiecessoftware.com/ ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* 10 December 2012 21:18 *To:* arslist@ARSLIST.ORG *Subject:* Hardware sizing CPU speed only ** ** ** I cannot find the CPU sizing.. I see 4 cpu's etc.. at the following link below.. but at what speed... 300mhz? I know I saw it somewhere... but I lost it.. Anyone? ** ** https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8961 error with Impact and Reported Source
Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application it throws 8961 error. Earlier it was throwing error for Impact now its coming for reported source. I have checked the sequence, I have made the fields nillable for which other application is not passing any value. But with no success We are stuck very badly here. Any suggestions? Regards, Praveen Kumar Saraswat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date/Time format in Webservice
-MM-ddThh:mm:ssZ is the correct one. T is the delimiter but what is Z for? Regards, Praveen Kumar Saraswat Solution Consultant Column Technologies Australia Pty Ltd Phone: +61 (0) 280 656 598 | Web: www.columnit.comhttp://www.columnit.com/ Mobile: +61 (0) 450 639 470 | Email: psaras...@columnit.commailto:sskerr...@columnit.com [cid:image001.jpg@01CDD7A7.B8692060] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal Sent: Monday, 10 December 2012 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Date/Time format in Webservice ** did you try -MM-DDThh:mm:ss where T is deli. between date and time? Regards, Jayesh On Mon, Dec 10, 2012 at 10:06 AM, Schon, Stuart stuart.sc...@au.fujitsu.commailto:stuart.sc...@au.fujitsu.com wrote: ** i.e. -MM-ddThh:mm:ssTZ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, 10 December 2012 2:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Date/Time format in Webservice ** Try this: 2012-04-01T13:44:12-05:00, where -05:00 at the end specifies the time zone offset... Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: December-09-12 8:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Date/Time format in Webservice Hi Guys, I am getting ARERR8957 when i am testing my webservice in SOAP UI. It says date format is not valid. I tried with mm/dd/ hh:mm:ss /dd/mm hh:mm:ss mm/dd/Thh:mm:ss /dd/mmThh:mm:ss But none of them worked Any suggestions. Regards, Praveen Kumar Saraswat _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2012.0.2221 / Virus Database: 2634/5447 - Release Date: 12/09/12 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Date/Time format in Webservice
So Z is the timezone offset. Thanks Terry. Regards, Praveen Kumar Saraswat Solution Consultant Column Technologies Australia Pty Ltd Phone: +61 (0) 280 656 598 | Web: www.columnit.comhttp://www.columnit.com/ Mobile: +61 (0) 450 639 470 | Email: psaras...@columnit.commailto:sskerr...@columnit.com [cid:image001.jpg@01CDD7A7.F3B7C630] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, 10 December 2012 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Date/Time format in Webservice ** Try this: 2012-04-01T13:44:12-05:00, where -05:00 at the end specifies the time zone offset... Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: December-09-12 8:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Date/Time format in Webservice Hi Guys, I am getting ARERR8957 when i am testing my webservice in SOAP UI. It says date format is not valid. I tried with mm/dd/ hh:mm:ss /dd/mm hh:mm:ss mm/dd/Thh:mm:ss /dd/mmThh:mm:ss But none of them worked Any suggestions. Regards, Praveen Kumar Saraswat No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2012.0.2221 / Virus Database: 2634/5447 - Release Date: 12/09/12 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: 8961 error with Impact and Reported Source
Hi, This is what I found while navigating for below issue: The real problem seems to be the order of the elements in the input XML call. It seems that Remedy, or perhaps whatever mechanism they used to implement the web services, isn't happy if the input elements aren't in the same order as defined in the web service. It's ok if there are optional or defaulted elements left out of the call, but those that are present must be in the order as defined in the web service. I recently had an integration team with this exact scenario. The field reported as missing was passed, but still the error was thrown. I built a SoauUI call, and the operation worked fine. Turns out this is because I used the SoauUI function that automatically builds the input call from the web service definition, so all of the elements are in the same order. I then took the input xml reported by the integration team, and inserted it in place of the automatically generated xml in the SoauUI, and I got the same error reported by the integration team. I manually rearranged the elements to match the operation definition, and trying again, it was successful. Integration teams will not be happy that they have to make sure the elements are in the right order, and you'll need to avoid rearranging the element unless everyone is on board with the change. However, if you do make use the elements in the right order, this error will not occur. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: Tuesday, December 11, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: 8961 error with Impact and Reported Source Importance: High ** Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application it throws 8961 error. Earlier it was throwing error for Impact now its coming for reported source. I have checked the sequence, I have made the fields nillable for which other application is not passing any value. But with no success We are stuck very badly here. Any suggestions? Regards, Praveen Kumar Saraswat _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8961 error with Impact and Reported Source
Hi Sunil, I resolved this issue by arranging the sequence of the fields in webservice but now we have Error 8962:Unexpected element encountered in the XML Document for fields (Manufacturer, Product Name, Product Categorization Tier 1, Product Categorization Tier 2, Product Categorization Tier 3,Product Model/Version, Corporate ID, Internet Email etc(ie. Non Mandatory fields)) Any thoughts? Regards, Praveen Kumar Saraswat Solution Consultant Column Technologies Australia Pty Ltd Phone: +61 (0) 280 656 598 | Web: www.columnit.comhttp://www.columnit.com/ Mobile: +61 (0) 450 639 470 | Email: psaras...@columnit.commailto:sskerr...@columnit.com [cid:image001.jpg@01CDD7CA.1FBBA810] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of itsm.support Sent: Tuesday, 11 December 2012 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: 8961 error with Impact and Reported Source ** Hi, This is what I found while navigating for below issue: The real problem seems to be the order of the elements in the input XML call. It seems that Remedy, or perhaps whatever mechanism they used to implement the web services, isn't happy if the input elements aren't in the same order as defined in the web service. It's ok if there are optional or defaulted elements left out of the call, but those that are present must be in the order as defined in the web service. I recently had an integration team with this exact scenario. The field reported as missing was passed, but still the error was thrown. I built a SoauUI call, and the operation worked fine. Turns out this is because I used the SoauUI function that automatically builds the input call from the web service definition, so all of the elements are in the same order. I then took the input xml reported by the integration team, and inserted it in place of the automatically generated xml in the SoauUI, and I got the same error reported by the integration team. I manually rearranged the elements to match the operation definition, and trying again, it was successful. Integration teams will not be happy that they have to make sure the elements are in the right order, and you'll need to avoid rearranging the element unless everyone is on board with the change. However, if you do make use the elements in the right order, this error will not occur. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email]http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabshttp://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: Tuesday, December 11, 2012 8:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 8961 error with Impact and Reported Source Importance: High ** Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application it throws 8961 error. Earlier it was throwing error for Impact now its coming for reported source. I have checked the sequence, I have made the fields nillable for which other application is not passing any value. But with no success We are stuck very badly here. Any suggestions? Regards, Praveen Kumar Saraswat _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2012.0.2221 / Virus Database: 2634/5449 - Release Date: 12/10/12 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
