Re: User client issue
Thanks for the reply... We are using ARS 7.6.04 SP3,ITSM 7.6.04 SP2... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User client issue
Yes,We are getting this issue when trying to access any of the applications(IM,CM...) as you said in the previous mail.. I have tried renaming the ar.ini file but it doesn't made any difference... Thanks Regards, Vinay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
Hi, we simply cannot afford copying the data from current installation to a new one because 1) we cannot stop our ARS based applications in production environment, which are used worldwide 24/24, for more than 24 hours, and since we have hundreds of custom tables with millions of data records we guess it would take days to do the job, even using tools like RRRChive or BMC DDM-Delta Data Migration. 2) we are not going to change the application and db servers, they have to stay the same that we currently use 3) finally, even if we used your suggested approach, we would be blocked already at step 1 just because of the UNICODE error any other ideas? thanks Antonello Monizza On Mon, Feb 11, 2013 at 8:51 PM, patchsk vamsi...@gmail.com wrote: Why is option 2, not feasible? I think that is the most cleanest way. There might be some hardwork for copying the data but you can use tools like (RRRChive, BMC DDM-Delta Data Migration). Yes there is some learning curve to understand those tools but once you spend a day or two to test various scenarios the copying of data is pretty much automated. Just execute a command and it does everything for you. I think what you could do is: 1. First run the upgrade on ARS7.1(Just the ARS no Email,ARDBC etc..) 2. Convert the objects to custom or overly as needed. 3. Run the installer again to upgrade remaining components. 4. Readjust overlays, custom objects as needed. 5. Take a full export of all the def files. 6. Now build a new ARS with OOTB objects with no sample data, just plain vanilla remedy. 7. Import your objects from Step5 into the new vanilla environment. 8. Run the (RRRChive or BMC DDM) to copy the data from 7.1 to new version. 9. Test all your integrations and applications. 10. Fix all the bugs in the new environment. 11. Rerun (RRRChive or BMC DDM) to copy the data from 7.1(PROD) to new version env. 12. Cut over the new environment as your production. 13. Rebuild your dev,test environment from a copy of new production. We have actually upgraded from 7.1 to 8.x and things seems to be fine so far. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Is there a BMC course that teaches Atrium Webservices Infrastructure for CMDB?
One of our developers looking into get trained in Atrium Webservices area so he can develop the integration components between CMDB and external systems. I checked the BMC training site though there are three CMDB courses I did not see any of the course for this component. Just a little back ground: We are looking into using CMDB as black box to provide answers to the questions asked by various system. For Ex: Given a network switch what are all different applications depend on this switch. Given an application who are all the users. This can be found manually using the BMC provided Atrium explorer by manually navigating the tree through mouse clicks. But we would like to automate this as a service to external systems so they submit a request with input parameters and CMDB provides the output for that request. Basically trying to replicate the Atrium Explorer functionality with webservice calls. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
Hi, The idea with RRR|Chive would be to first do a copy of the production while it is still in use by your users. This might take days or even several weeks. During this time, the impact of the production would be next to none. When you are ready to do the final cutover, this will take no more than an hour or two to do, while the last small changes are synchronized. This would be your only downtime. If you need to run production on your current database, you will also need additional time to copy your temp database into the real database after the final SYNCTOTARGET. The Unicode translation will all be handled by the AR API, so that is not a problem. If you have a lot of multy-byte characters in your database, you may encounter situations where data does not fit in a field when translated from 8-bit to multibyte. But with the above aproach these things can be attended to in a leasurly way, without additional downtime. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, we simply cannot afford copying the data from current installation to a new one because 1) we cannot stop our ARS based applications in production environment, which are used worldwide 24/24, for more than 24 hours, and since we have hundreds of custom tables with millions of data records we guess it would take days to do the job, even using tools like RRRChive or BMC DDM-Delta Data Migration. 2) we are not going to change the application and db servers, they have to stay the same that we currently use 3) finally, even if we used your suggested approach, we would be blocked already at step 1 just because of the UNICODE error any other ideas? thanks Antonello Monizza On Mon, Feb 11, 2013 at 8:51 PM, patchsk vamsi...@gmail.com wrote: Why is option 2, not feasible? I think that is the most cleanest way. There might be some hardwork for copying the data but you can use tools like (RRRChive, BMC DDM-Delta Data Migration). Yes there is some learning curve to understand those tools but once you spend a day or two to test various scenarios the copying of data is pretty much automated. Just execute a command and it does everything for you. I think what you could do is: 1. First run the upgrade on ARS7.1(Just the ARS no Email,ARDBC etc..) 2. Convert the objects to custom or overly as needed. 3. Run the installer again to upgrade remaining components. 4. Readjust overlays, custom objects as needed. 5. Take a full export of all the def files. 6. Now build a new ARS with OOTB objects with no sample data, just plain vanilla remedy. 7. Import your objects from Step5 into the new vanilla environment. 8. Run the (RRRChive or BMC DDM) to copy the data from 7.1 to new version. 9. Test all your integrations and applications. 10. Fix all the bugs in the new environment. 11. Rerun (RRRChive or BMC DDM) to copy the data from 7.1(PROD) to new version env. 12. Cut over the new environment as your production. 13. Rebuild your dev,test environment from a copy of new production. We have actually upgraded from 7.1 to 8.x and things seems to be fine so far. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
change moves automatically close after closing task
Hi Team, We have an issue that when users try to update the Implementation phase task to close in CRQ staqe Scheduled or Implementation In Progress, the related CRQ automatically moves to close without getting the closedown approval even though it is defined for this phase. Please let me know what should be the issue? Version details are: Remedy version - 7.6.04 SP2 ITSM version - 7.6.04 Thanks, Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: need help with rrrChive -- seeing errors during export
We found one issue during our migration with rrrChive. It is not importing the data into time fields. Date/Time , Date fields works fine. But somehow time fields getting blank values on the target server. We have exported those source records and manually imported using arimport GUI and it worked fine. Our migration was from ars7.1 32bit (Linux,Oracle) to ars8.0 64bit (Linux,Oracle) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: change moves automatically close after closing task
It has been a while I worked on this area, but if I remember correctly there are two status closed and completed. May be the close down approval you are talking about is really to move the status from closed to completed? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Date format report export
HI All, I noticed that if I run a report from the Report Console, the date format is like this 1/31/2013 8:20:37 PM. However if I export to Excel the report formation is like Thu Jan 31 20:37:31 EST 2013. Users don't like this format and want the old format. Why the different formats? Is it something that can be changed in the report? Why can't I change the format in Excel after the export? ARS 7.6.04 ITSM 7.6.04 Thanks Mar Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: change moves automatically close after closing task
Just to validate you have mappings in your Approval form for Close down? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anandakumar L Sent: Tuesday, February 12, 2013 1:53 AM To: arslist@ARSLIST.ORG Subject: change moves automatically close after closing task Hi Team, We have an issue that when users try to update the Implementation phase task to close in CRQ staqe Scheduled or Implementation In Progress, the related CRQ automatically moves to close without getting the closedown approval even though it is defined for this phase. Please let me know what should be the issue? Version details are: Remedy version - 7.6.04 SP2 ITSM version - 7.6.04 Thanks, Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Multiple Group vs Company Access
On one of my systems i have a scenario where different companies want access to the system. The System does have multi-tenentcy in place (its 7.6) but currently no use for it. Currently only one company in ARS is used for all tickets with many teams having their own Support Groups that pass tickets around. The second company would like to use the system as well and be able to pass tickets from one company to the other - but i'm not allowed to let the companies see each others tickets (except for what they pass around). Within one company, can i limit someone to just seeing only what is assigned to their group (and avoid the whole multiple company mess) or is multi-tenentcy the way to go. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
The option that I can think of is (to convert your non Unicode data to Unicode ) use remedy migrator tool and migrate your non unicode server to Unicode server (making sure you have identical setup ready )- 7604 as that of 7.1 when it comes to the applications. OR another option is use remedy migrator between existing 7.1 non Unicode to new 7.1 unicode server , this will take care of all characters , localized data conversion, then upgrade ARS only to 7604 - run BPCU tool to identify your customization and convert them into overlay. Once this is done think of rest of the application upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Monday, February 11, 2013 10:39 PM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hello listers, we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8 As a first step we're doing the upgrade on our dev environment, then we'll proceed with test env and finally with prod During the installation process, after the Type of Installation (Upgrade, Overwrite, Server group) step, for which we selected the Upgrade option, the Installer gave us the following error: The database is configured for UNICODE but your system LANG variable is set to C You must change your LANG variable to a supported UNICODE language before you can complete this installation Now: 1) our current ARS 7.1 non UNICODE installation has been always running without any problem on a UNICODE Oracle db 2) our idea is to avoid all the complications involved in transforming our ARS installation into a UNICODE ARS, mostly because we realized in the past that it wasn't possible to change ARS from non UNICODE to UNICODE during the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh new installation and data exp/imp instead, which is not feasible for us We just opened a ticket to BMC and they told us that the upgrade from Non-Unicode to Unicode environment and Unicode to non-Unicode is not supported from ARS 7.5 onward, and that we should tell our DBA to change the database to non-Unicode to proceed with the ARS 7.6 upgrade Again, for a number of reasons we cannot change our DB to non UNICODE. How should we proceed now? Any tips? Thanks a lot in advance Kind Regards, Antonello Monizza _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
Hi Kiran, I'm afraid I don't quite understand your suggestions, please note our current frame: given that 1) we need to upgrade from 7.1 to 7.6.04 but we need to stay on our current app server machines and our current db machines 2) our current production ARS 7.1 installation is non UNICODE and current oracle db is UNICODE and everything has always been running fine so far what's puzzling for us is that it seems that the upgrade from 7.1 to 7.6.04 (running the installer) is forcing us to convert our ARS app server installation from non UNICODE to UNICODE, while we would like to avoid that because it would imply extra costs, time, maybe machines etc.. Answers from BMC on this topic so far have been that either we convert our oracle instance from UNICODE to non UNICODE to continue with the upgrade, OR we do a new fresh install of ARS 7.6.04 on a new db instance, in UNICODE, and then move objects and data from current servers to new instances/servers. Both ways are hardly viable for us, due to a number of reasons/constraints, that's why we're seeking advise here thanks for your help Kind Regards, Antonello Monizza On Tue, Feb 12, 2013 at 4:45 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** The option that I can think of is (to convert your non Unicode data to Unicode ) use remedy migrator tool and migrate your non unicode server to Unicode server (making sure you have identical setup ready )– 7604 as that of 7.1 when it comes to the applications. OR another option is use remedy migrator between existing 7.1 non Unicode to new 7.1 unicode server , this will take care of all characters , localized data conversion, then upgrade ARS only to 7604 – run BPCU tool to identify your customization and convert them into overlay. Once this is done think of rest of the application upgrade. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Antonio Monizza *Sent:* Monday, February 11, 2013 10:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** ** ** Hello listers, we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8 As a first step we're doing the upgrade on our dev environment, then we'll proceed with test env and finally with prod During the installation process, after the Type of Installation (Upgrade, Overwrite, Server group) step, for which we selected the Upgrade option, the Installer gave us the following error: The database is configured for UNICODE but your system LANG variable is set to C You must change your LANG variable to a supported UNICODE language before you can complete this installation Now: 1) our current ARS 7.1 non UNICODE installation has been always running without any problem on a UNICODE Oracle db 2) our idea is to avoid all the complications involved in transforming our ARS installation into a UNICODE ARS, mostly because we realized in the past that it wasn't possible to change ARS from non UNICODE to UNICODE during the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh new installation and data exp/imp instead, which is not feasible for us We just opened a ticket to BMC and they told us that the upgrade from Non-Unicode to Unicode environment and Unicode to non-Unicode is not supported from ARS 7.5 onward, and that we should tell our DBA to change the database to non-Unicode to proceed with the ARS 7.6 upgrade Again, for a number of reasons we cannot change our DB to non UNICODE. How should we proceed now? Any tips? Thanks a lot in advance Kind Regards, Antonello Monizza _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy OnDemand
All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
What do you have on the ARS server for the language environment variables? LANG, LC_ALL, NLS_LANG -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Tuesday, February 12, 2013 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hi Kiran, I'm afraid I don't quite understand your suggestions, please note our current frame: given that 1) we need to upgrade from 7.1 to 7.6.04 but we need to stay on our current app server machines and our current db machines 2) our current production ARS 7.1 installation is non UNICODE and current oracle db is UNICODE and everything has always been running fine so far what's puzzling for us is that it seems that the upgrade from 7.1 to 7.6.04 (running the installer) is forcing us to convert our ARS app server installation from non UNICODE to UNICODE, while we would like to avoid that because it would imply extra costs, time, maybe machines etc.. Answers from BMC on this topic so far have been that either we convert our oracle instance from UNICODE to non UNICODE to continue with the upgrade, OR we do a new fresh install of ARS 7.6.04 on a new db instance, in UNICODE, and then move objects and data from current servers to new instances/servers. Both ways are hardly viable for us, due to a number of reasons/constraints, that's why we're seeking advise here thanks for your help Kind Regards, Antonello Monizza -Original Message- On Tue, Feb 12, 2013 at 4:45 PM, Hullule, Kiran wrote: ** The option that I can think of is (to convert your non Unicode data to Unicode ) use remedy migrator tool and migrate your non unicode server to Unicode server (making sure you have identical setup ready )- 7604 as that of 7.1 when it comes to the applications. OR another option is use remedy migrator between existing 7.1 non Unicode to new 7.1 unicode server , this will take care of all characters , localized data conversion, then upgrade ARS only to 7604 - run BPCU tool to identify your customization and convert them into overlay. Once this is done think of rest of the application upgrade. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Monday, February 11, 2013 10:39 PM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hello listers, we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8 As a first step we're doing the upgrade on our dev environment, then we'll proceed with test env and finally with prod During the installation process, after the Type of Installation (Upgrade, Overwrite, Server group) step, for which we selected the Upgrade option, the Installer gave us the following error: The database is configured for UNICODE but your system LANG variable is set to C You must change your LANG variable to a supported UNICODE language before you can complete this installation Now: 1) our current ARS 7.1 non UNICODE installation has been always running without any problem on a UNICODE Oracle db 2) our idea is to avoid all the complications involved in transforming our ARS installation into a UNICODE ARS, mostly because we realized in the past that it wasn't possible to change ARS from non UNICODE to UNICODE during the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh new installation and data exp/imp instead, which is not feasible for us We just opened a ticket to BMC and they told us that the upgrade from Non-Unicode to Unicode environment and Unicode to non-Unicode is not supported from ARS 7.5 onward, and that we should tell our DBA to change the database to non-Unicode to proceed with the ARS 7.6 upgrade Again, for a number of reasons we cannot change our DB to non UNICODE. How should we proceed now? Any tips? Thanks a lot in advance Kind Regards, Antonello Monizza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is there a BMC course that teaches Atrium Webservices Infrastructure for CMDB?
Hi, there is no course that currently covers Web Services integration to CMDB. BMC have changed the methodology over the past versions and there has not been a definitive course covering this. Cheers Carl www.missingpiecessoftware.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 12 February 2013 09:43 To: arslist@ARSLIST.ORG Subject: Is there a BMC course that teaches Atrium Webservices Infrastructure for CMDB? ** One of our developers looking into get trained in Atrium Webservices area so he can develop the integration components between CMDB and external systems. I checked the BMC training site though there are three CMDB courses I did not see any of the course for this component. Just a little back ground: We are looking into using CMDB as black box to provide answers to the questions asked by various system. For Ex: Given a network switch what are all different applications depend on this switch. Given an application who are all the users. This can be found manually using the BMC provided Atrium explorer by manually navigating the tree through mouse clicks. But we would like to automate this as a service to external systems so they submit a request with input parameters and CMDB provides the output for that request. Basically trying to replicate the Atrium Explorer functionality with webservice calls. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy OnDemand
BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Barbour, Brandi D bdbar...@jcp.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 12 Feb 2013 17:39:54 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Password reset tool that integrates with ITSM 7.6.4 or greater
Any one know of an ldap password reset tool that integrates with ITSM 7.6.4 or greater? Thanks Hbr Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Tuesday Funny
Many times how I feel reviewing RFEs and Ideas on BMC Communities... :) http://xkcd.com/1172/ -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unknown contact in Change
HI All, This one is giving me fits and I am hoping that someone can help with this as it can't be the first time it has come up. I need to be able to create a Change through the CHG:ChangeInterface_Create form when the Reqeust For is not listed in the Company People records. If I put a valid contact as the First Name, Last and the unknown contact under Requester First Name, Last Name, the valid contact is what ends up in the Requested For. I am missing something. Also what is Unknown User for? Any suggestions appreciated. ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CLM Custom Fields
Sooo. Having some troubles here. Anyone know how to get some custom fields to go from the cloud advanced interface form through to the SRM:Request? I know the SR Type deal, but how do I get the fields to get pushed from the clm interface form to the SR Type on SRM:Request? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multi-Tenancy Question
Looks like your definition of separated has changed. Previously, Operating Companies haven't seen each other's incidents. Now, they agree to share incidents (without permission to modify, only to view/report). Am I right? If it's correct then maybe it's good idea to drop multi-tenancy and convert Operating Companies to Support Organizations? 'Incident User' permission is used to allow to view incidents of other support groups but without ability to modify. Ark 2013/2/11 Hennigan, Sandra sandra.henni...@usdoj.gov ** Any Multi-Tenancy gurus out there? ** ** ARS 8.0 Oracle 11g ITSM 8.0 ** ** Is there a way to share Customer People Records but completely segregate Incidents? ** ** We are using Multi-Tenancy and Operating Company to separate Business Units. Each Operating Company can only see their own People Records, tickets, CIs etc. Works well. Was working well. ** ** Except – ** ** Now the different Operating Companies want to share a Customer Company but still keep “their” tickets separate from each other Company. ** ** Scenario here: Support User Pete has access to his Operating Company and the Customer’s Company – he can submit Incidents for either Company. His Operating Company Incidents are isolated away from other Operating Company’s Incidents. He submits an Incident for the Customer’s Company. If the Incident is assigned to his Operating Company, no other Operating Company has permission to modify the Incident BUT all other Operating Companies can view and report on the Customer Incident. ** ** Thank you, ** ** Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy API method to return number of logged in users
Anybody know if there is a Remedy API method that returns the number of logged in users at the time the method was called? Using either the 7.6.04 API or the 8.0 API. Regards, Jack ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multi-Tenancy Question
I think the on the behalf of feature still allows that with multitenecy on Sent from my iPhone On Feb 12, 2013, at 16:46, Arkadiusz Bryndza arcadius.bryn...@gmail.com wrote: ** Looks like your definition of separated has changed. Previously, Operating Companies haven't seen each other's incidents. Now, they agree to share incidents (without permission to modify, only to view/report). Am I right? If it's correct then maybe it's good idea to drop multi-tenancy and convert Operating Companies to Support Organizations? 'Incident User' permission is used to allow to view incidents of other support groups but without ability to modify. Ark 2013/2/11 Hennigan, Sandra sandra.henni...@usdoj.gov ** Any Multi-Tenancy gurus out there? ARS 8.0 Oracle 11g ITSM 8.0 Is there a way to share Customer People Records but completely segregate Incidents? We are using Multi-Tenancy and Operating Company to separate Business Units. Each Operating Company can only see their own People Records, tickets, CIs etc. Works well. Was working well. Except – Now the different Operating Companies want to share a Customer Company but still keep “their” tickets separate from each other Company. Scenario here: Support User Pete has access to his Operating Company and the Customer’s Company – he can submit Incidents for either Company. His Operating Company Incidents are isolated away from other Operating Company’s Incidents. He submits an Incident for the Customer’s Company. If the Incident is assigned to his Operating Company, no other Operating Company has permission to modify the Incident BUT all other Operating Companies can view and report on the Customer Incident. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy API method to return number of logged in users
Jack, In Java API you could utilize the '.getListUser()' method on ARServerUser object. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Tuesday, February 12, 2013 2:49 PM To: arslist@ARSLIST.ORG Subject: Remedy API method to return number of logged in users ** Anybody know if there is a Remedy API method that returns the number of logged in users at the time the method was called? Using either the 7.6.04 API or the 8.0 API. Regards, Jack _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multi-Tenancy Question
Missed the part they all want to see... Sorry about that... Sent from my iPhone On Feb 12, 2013, at 16:46, Arkadiusz Bryndza arcadius.bryn...@gmail.com wrote: ** Looks like your definition of separated has changed. Previously, Operating Companies haven't seen each other's incidents. Now, they agree to share incidents (without permission to modify, only to view/report). Am I right? If it's correct then maybe it's good idea to drop multi-tenancy and convert Operating Companies to Support Organizations? 'Incident User' permission is used to allow to view incidents of other support groups but without ability to modify. Ark 2013/2/11 Hennigan, Sandra sandra.henni...@usdoj.gov ** Any Multi-Tenancy gurus out there? ARS 8.0 Oracle 11g ITSM 8.0 Is there a way to share Customer People Records but completely segregate Incidents? We are using Multi-Tenancy and Operating Company to separate Business Units. Each Operating Company can only see their own People Records, tickets, CIs etc. Works well. Was working well. Except – Now the different Operating Companies want to share a Customer Company but still keep “their” tickets separate from each other Company. Scenario here: Support User Pete has access to his Operating Company and the Customer’s Company – he can submit Incidents for either Company. His Operating Company Incidents are isolated away from other Operating Company’s Incidents. He submits an Incident for the Customer’s Company. If the Incident is assigned to his Operating Company, no other Operating Company has permission to modify the Incident BUT all other Operating Companies can view and report on the Customer Incident. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy API method to return number of logged in users
Awesome, thanks for the fast reply. Jack Boespflug *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html Kinetic Data, Inc. *Your business. Your Process* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award * 651.556.0928 I www.kineticdata.com | community.kineticdata.com On Tue, Feb 12, 2013 at 3:51 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Jack, In Java API you could utilize the '.getListUser()' method on ARServerUser object. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Tuesday, February 12, 2013 2:49 PM To: arslist@ARSLIST.ORG Subject: Remedy API method to return number of logged in users ** Anybody know if there is a Remedy API method that returns the number of logged in users at the time the method was called? Using either the 7.6.04 API or the 8.0 API. Regards, Jack _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multiple Group vs Company Access
Why mess? It's just more complex ;) If you're thinking about multi-tenancy within multi-tenacy, it's impossible without lots of customizations - very complex and system-wide customizations. It's easier to go with multi-tenancy. Ark 2013/2/12 R Johnston rcj4rem...@gmail.com On one of my systems i have a scenario where different companies want access to the system. The System does have multi-tenentcy in place (its 7.6) but currently no use for it. Currently only one company in ARS is used for all tickets with many teams having their own Support Groups that pass tickets around. The second company would like to use the system as well and be able to pass tickets from one company to the other - but i'm not allowed to let the companies see each others tickets (except for what they pass around). Within one company, can i limit someone to just seeing only what is assigned to their group (and avoid the whole multiple company mess) or is multi-tenentcy the way to go. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
Note:In BMC Remedy AR System 6.x, it is possible to run a BMC Remedy AR System server in non-Unicode mode with a Unicode database. In BMC Remedy AR System 7.x and later, this type of configuration is not supported. I have tried in my test system prior to upgrade and it worked well. 01. export the database dump exp system/admin tablespaces=ARSYSTEM file=ARSYSTEM.dmp 02. Import again within the database which is configured as unicode instance imp system/admin tablespaces=arsystem file=arsystem.dmp FROMUSER=ARADMIN TOUSER=ARADMIN When you import it on unicode instance, it will do charset conversion Export file created by EXPORT:V10.02.01 via conventional path import done in US7ASCII character set and AL16UTF16 NCHAR character set import server uses AL32UTF8 character set (possible charset conversion) 03. once you able to get the db import, run the 7.1 installer and select unicode this time 04. Perform upgrade install of 7.6.04. Hope this helps ~ Vaibhav On Tue, Feb 12, 2013 at 10:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What do you have on the ARS server for the language environment variables? LANG, LC_ALL, NLS_LANG -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Tuesday, February 12, 2013 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hi Kiran, I'm afraid I don't quite understand your suggestions, please note our current frame: given that 1) we need to upgrade from 7.1 to 7.6.04 but we need to stay on our current app server machines and our current db machines 2) our current production ARS 7.1 installation is non UNICODE and current oracle db is UNICODE and everything has always been running fine so far what's puzzling for us is that it seems that the upgrade from 7.1 to 7.6.04 (running the installer) is forcing us to convert our ARS app server installation from non UNICODE to UNICODE, while we would like to avoid that because it would imply extra costs, time, maybe machines etc.. Answers from BMC on this topic so far have been that either we convert our oracle instance from UNICODE to non UNICODE to continue with the upgrade, OR we do a new fresh install of ARS 7.6.04 on a new db instance, in UNICODE, and then move objects and data from current servers to new instances/servers. Both ways are hardly viable for us, due to a number of reasons/constraints, that's why we're seeking advise here thanks for your help Kind Regards, Antonello Monizza -Original Message- On Tue, Feb 12, 2013 at 4:45 PM, Hullule, Kiran wrote: ** The option that I can think of is (to convert your non Unicode data to Unicode ) use remedy migrator tool and migrate your non unicode server to Unicode server (making sure you have identical setup ready )- 7604 as that of 7.1 when it comes to the applications. OR another option is use remedy migrator between existing 7.1 non Unicode to new 7.1 unicode server , this will take care of all characters , localized data conversion, then upgrade ARS only to 7604 - run BPCU tool to identify your customization and convert them into overlay. Once this is done think of rest of the application upgrade. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Monday, February 11, 2013 10:39 PM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hello listers, we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8 As a first step we're doing the upgrade on our dev environment, then we'll proceed with test env and finally with prod During the installation process, after the Type of Installation (Upgrade, Overwrite, Server group) step, for which we selected the Upgrade option, the Installer gave us the following error: The database is configured for UNICODE but your system LANG variable is set to C You must change your LANG variable to a supported UNICODE language before you can complete this installation Now: 1) our current ARS 7.1 non UNICODE installation has been always running without any problem on a UNICODE Oracle db 2) our idea is to avoid all the complications involved in transforming our ARS installation into a UNICODE ARS, mostly because we realized in the past that it wasn't possible to change ARS from non UNICODE to UNICODE during the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh new installation and data exp/imp instead, which is not feasible for us We just opened a ticket to BMC and they told us that the upgrade from Non-Unicode to Unicode environment and Unicode to non-Unicode is not supported from ARS 7.5 onward, and that we should tell our DBA to change the database to
Re: closed CRQ tasks in overview console
I've done this a dozen times and it never seems to stick; the closed Tasks keep coming back up. Any advice? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, January 10, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: closed CRQ tasks in overview console If you mean the one that shows up by default when you log in, it is driven by the settings from the actual overview console. So from your app list, go to Foundation Elements Overview Console. The. On the left, go into the app preferences and set it. Then go back to the home page. Sent from my iPhone On Jan 10, 2013, at 3:03 PM, Bob Ellington bob.elling...@gmail.com wrote: Tauf, in 7.6.04, the general overview console, you only have selections like Assigned To All My Groups. It shows open Inc, PBM, CRQ, TSK etc. But it is showing me the Closed (status reason Cancelled) tasks. If those don't get out of the list then it could grow to have thousands of records in it. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: closed CRQ tasks in overview console
You need to correct the application preference record: 1- Go to Application Preferences form 2- Select the Task Management Tab. 3- Click on the Task Status Dropdown list and select All Open Tasks 4- Save the Preference. 5- Flush the browser and midtier cache and ask customer to login again. Test the issue again. HTH Regards, Kunal On Wed, Feb 13, 2013 at 5:07 AM, Sanner, Lorraine lsan...@courts.az.govwrote: I've done this a dozen times and it never seems to stick; the closed Tasks keep coming back up. Any advice? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, January 10, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: closed CRQ tasks in overview console If you mean the one that shows up by default when you log in, it is driven by the settings from the actual overview console. So from your app list, go to Foundation Elements Overview Console. The. On the left, go into the app preferences and set it. Then go back to the home page. Sent from my iPhone On Jan 10, 2013, at 3:03 PM, Bob Ellington bob.elling...@gmail.com wrote: Tauf, in 7.6.04, the general overview console, you only have selections like Assigned To All My Groups. It shows open Inc, PBM, CRQ, TSK etc. But it is showing me the Closed (status reason Cancelled) tasks. If those don't get out of the list then it could grow to have thousands of records in it. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: change moves automatically close after closing task
Anand - You need to check following things: 1. Is this CRQ submitted by template or not? 2. If yes then you are using custom approval process... so check if you had a approval mappings for that custom process. 3. If not then create a individual approval mapping for the standard close down approval. and then test the issue again. 4. If the issue persists enable the approval debug log and look for the error you see for the close down approval rule. 5. When ever you submit the CRQ, check the all approval/future approval drop down and see if you if the close down approval is showing or not. HTH. Kunal On Tue, Feb 12, 2013 at 8:49 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: Just to validate you have mappings in your Approval form for Close down? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Anandakumar L Sent: Tuesday, February 12, 2013 1:53 AM To: arslist@ARSLIST.ORG Subject: change moves automatically close after closing task Hi Team, We have an issue that when users try to update the Implementation phase task to close in CRQ staqe Scheduled or Implementation In Progress, the related CRQ automatically moves to close without getting the closedown approval even though it is defined for this phase. Please let me know what should be the issue? Version details are: Remedy version - 7.6.04 SP2 ITSM version - 7.6.04 Thanks, Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Messages Form Indexes?
Hi Honduras, Check Email Engine Error log form Email Engine attachment form. How many records you have in there? Enable API/SQL/Filter logging perform a search. It should give you some idea as where search is taking time. HTH ~M On Tue, Feb 12, 2013 at 10:26 AM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Yes OOB 2 indexes are present. Regarding search is slow can you please check API as well as SQL logs. ** ** The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller *Sent:* 11 February 2013 10:44 *To:* arslist@ARSLIST.ORG *Subject:* Email Messages Form Indexes? ** ** ** Good morning! Could anyone confirm what indexes are OOB on the Email Messages form? AR Server 7.5 Patch 008, MS SQL 2008 DB The first index contains 7 colums: Mailbox ID, Message Type, Priority, Send Message, Parse Message, Message ID and Execute/Send at. Is this OOB? The second index is one field, the Unique Identifier. The third one I just created with one field, Create Date. There are 3500 records in that form and an unqualified search is taking over 30 seconds. A search on create-date = $DATE$ takes only slightly less time. Drew Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System .NET and COM API 8.0
Hello All, We are using 'AR System .NET and COM API' since 2005. Thank you, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Roy Sent: Monday, February 11, 2013 7:04 PM To: arslist@ARSLIST.ORG Subject: AR System .NET and COM API 8.0 Hi, BMC is happy to announce the availability of AR System .NET and COM API 8.0 for download at BMCDN location: https://communities.bmc.com/communities/docs/DOC-22613 Updated notes: - Upgraded to 8.0 version. Wraps the AR System C API version 8.0_build001 and offers new API enhancements introduced in this version. - As with previous releases of this API, it allows for communicating with pre-7.6 or 7.6 version AR System Servers. - As with previous revisions of this API, it is being provided as unsupported and with limited testing. So please validate your existing tools/integrations work just fine with this upgrade. - If you find any defects etc, please share them with us. Also if you run into any issues, feel free to ask questions on this forum (and/or) share your knowledge in using this API with rest of the BMCDN community by providing answers/tips/information. IMPORTANT: This API continues to remain officially unsupported at this time. If customers seek to use a supported AR System API, the C/Java API remain the APIs of choice for our customer's various development needs. Thanks, Prakash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorization. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange shall not be liable if this message was modified, changed or falsified. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
Hi All, My advice is to use something from RRR. I cannot remember its name, but do not use BMC Migrator. I've started with Migrator than used RRR for daily syncs. In the end it proves that we have correctly synchronized last records/thickets, while the first records/thickets where out of sync. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Monday, February 11, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hello listers, we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8 As a first step we're doing the upgrade on our dev environment, then we'll proceed with test env and finally with prod During the installation process, after the Type of Installation (Upgrade, Overwrite, Server group) step, for which we selected the Upgrade option, the Installer gave us the following error: The database is configured for UNICODE but your system LANG variable is set to C You must change your LANG variable to a supported UNICODE language before you can complete this installation Now: 1) our current ARS 7.1 non UNICODE installation has been always running without any problem on a UNICODE Oracle db 2) our idea is to avoid all the complications involved in transforming our ARS installation into a UNICODE ARS, mostly because we realized in the past that it wasn't possible to change ARS from non UNICODE to UNICODE during the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh new installation and data exp/imp instead, which is not feasible for us We just opened a ticket to BMC and they told us that the upgrade from Non-Unicode to Unicode environment and Unicode to non-Unicode is not supported from ARS 7.5 onward, and that we should tell our DBA to change the database to non-Unicode to proceed with the ARS 7.6 upgrade Again, for a number of reasons we cannot change our DB to non UNICODE. How should we proceed now? Any tips? Thanks a lot in advance Kind Regards, Antonello Monizza _ARSlist: Where the Answers Are and have been for 20 years_ _ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorization. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange shall not be liable if this message was modified, changed or falsified. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue
As Misi stated RRRChive will do the conversion. Can you add a ARSYSTEM2 database to your dev environment? If so, you may want to do this and use RRRChive. Once ARSYSTEM2 is at the proper coding you can then run a synctotarget with prod and the new db in case your dev db is not synced with prod. I would then run the installers. If you use RRRChive after the upgrade to sync the new systems with prod be careful with your configurations since you are going from 7.1 to 7.6.04. The DBA's don't have a way to do this from the database level? This is only the beginning of your headaches. Good Luck, Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea Sent: Wednesday, February 13, 2013 1:52 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hi All, My advice is to use something from RRR. I cannot remember its name, but do not use BMC Migrator. I've started with Migrator than used RRR for daily syncs. In the end it proves that we have correctly synchronized last records/thickets, while the first records/thickets where out of sync. Daniel From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza Sent: Monday, February 11, 2013 7:10 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue ** Hello listers, we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8 As a first step we're doing the upgrade on our dev environment, then we'll proceed with test env and finally with prod During the installation process, after the Type of Installation (Upgrade, Overwrite, Server group) step, for which we selected the Upgrade option, the Installer gave us the following error: The database is configured for UNICODE but your system LANG variable is set to C You must change your LANG variable to a supported UNICODE language before you can complete this installation Now: 1) our current ARS 7.1 non UNICODE installation has been always running without any problem on a UNICODE Oracle db 2) our idea is to avoid all the complications involved in transforming our ARS installation into a UNICODE ARS, mostly because we realized in the past that it wasn't possible to change ARS from non UNICODE to UNICODE during the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh new installation and data exp/imp instead, which is not feasible for us We just opened a ticket to BMC and they told us that the upgrade from Non-Unicode to Unicode environment and Unicode to non-Unicode is not supported from ARS 7.5 onward, and that we should tell our DBA to change the database to non-Unicode to proceed with the ARS 7.6 upgrade Again, for a number of reasons we cannot change our DB to non UNICODE. How should we proceed now? Any tips? Thanks a lot in advance Kind Regards, Antonello Monizza _ARSlist: Where the Answers Are and have been for 20 years_ _ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorization. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange shall not be liable if this message was modified, changed or falsified. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
