[URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01
Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01
This is a very bad idea. If you reset the counters and you have even one record remaining, you will be unable to create records because of a unique index violation. It's not just a matter of clearing out data in the incidents/change/etc. table, but all referential information as well. It's very easy to end up with orphaned data, and it's very easy to be over-aggressive and delete more information than you need to. The fact that you are coming to the list with this question labeled urgent means that the only recommended path would be to run a database backup and then leverage the built in functionality for querying and subsequently deleting records. Do not attempt to reset the ID counters. It's much better to go live with counters starting at 23419 than to go live with counters starting at 0 and carrying a risk that would require dependency on a mailing list to resolve. --Steve On Mon, May 13, 2013 at 11:08 PM, syed Ziyan syedziya...@gmail.com wrote: ** Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01
It's possible to delete records via search and Ctl-D and have the workflow handle the dependencies (at least it was in 7.1) not sure about 7.6. We did this to clean out test data. However to stop you having problems it is best to move the NextID value to a larger number not backwards. I would recommend something like 1! Then there is no possibility of a clash. There are tables/forms that contain the next incident, change and ... numbers, these are not too hard find Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, 14 May 2013 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxx01 ** This is a very bad idea. If you reset the counters and you have even one record remaining, you will be unable to create records because of a unique index violation. It's not just a matter of clearing out data in the incidents/change/etc. table, but all referential information as well. It's very easy to end up with orphaned data, and it's very easy to be over-aggressive and delete more information than you need to. The fact that you are coming to the list with this question labeled urgent means that the only recommended path would be to run a database backup and then leverage the built in functionality for querying and subsequently deleting records. Do not attempt to reset the ID counters. It's much better to go live with counters starting at 23419 than to go live with counters starting at 0 and carrying a risk that would require dependency on a mailing list to resolve. --Steve On Mon, May 13, 2013 at 11:08 PM, syed Ziyan syedziya...@gmail.com wrote: ** Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Help Needed
Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01
Instead of deleting test data, modify so that it falls under a test Company Support Groups. If you change the starting number, set it ahead not behind your current IDs. Also, let your customer know that the ticket IDs will NOT be sequential because of the Next Request ID Block Size. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of syed Ziyan Sent: Tuesday, May 14, 2013 2:09 AM To: arslist@ARSLIST.ORG Subject: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxx01 ** Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SV: SV: Permission template?
On 5/13/13, Jlbess jlb...@yahoo.com wrote: Are they new users or existing users? If they're new users, you can create a people template with all of that information. Then just create new accounts specifying their name and contact info. If they're existing users, you can use the data management tool. Just fill out the spreadsheet tabs for permissions, group assignments, and functional roles. I think you can use the people management console to update people records with a template as well, I just noticed an error with trying to apply some Functional Roles to an existing user, so I'm about to test the update function from the people management console - will let you know if that works. Kind Regards, Lisa Singh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SV: SV: SV: Permission template?
Okey Lisa, all users are in the Peoples form, so no new users. I guess that if only two users is be added to a group, then it's faster to make it manually, but not if 20 should be added. I got contacted about a tool called 'Meta Update', at least I can check what that tool can. // Lars -Ursprungligt meddelande- Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Lisa Singh Skickat: den 14 maj 2013 16:29 Till: arslist@ARSLIST.ORG Ämne: Re: SV: SV: Permission template? On 5/13/13, Jlbess jlb...@yahoo.com wrote: Are they new users or existing users? If they're new users, you can create a people template with all of that information. Then just create new accounts specifying their name and contact info. If they're existing users, you can use the data management tool. Just fill out the spreadsheet tabs for permissions, group assignments, and functional roles. I think you can use the people management console to update people records with a template as well, I just noticed an error with trying to apply some Functional Roles to an existing user, so I'm about to test the update function from the people management console - will let you know if that works. Kind Regards, Lisa Singh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01
You do not have to set the next ID block size if you do not want to, or set it specifically for forms you want to and refrain from those you do not want to. Agreed its great for performance to set it, but performance may not be the biggest problem for small to mid size shops that do not use part or the whole system heavily. Also it is possible to reset to 1 if you want to, after you have customized all you want by exporting only the structures and 'meta-data' and skipping all application data, dropping the DB and recreating it by importing those structures and data, and then altering the data in the arschema appropriately. I have done it before and it works quite well. Although it is possible to do that, I like the idea of starting from XXX100 better especially if you are a small / mid-size shop. This takes less work and you're highly unlikely to reach the limit anytime too soon. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, May 14, 2013 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxx01 Instead of deleting test data, modify so that it falls under a test Company Support Groups. If you change the starting number, set it ahead not behind your current IDs. Also, let your customer know that the ticket IDs will NOT be sequential because of the Next Request ID Block Size. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of syed Ziyan Sent: Tuesday, May 14, 2013 2:09 AM To: arslist@ARSLIST.ORG Subject: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxx01 ** Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Help Needed
I am not sure I understood your problem correctly but I'll take a stab at it based on what I think I understand. I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and F 4) Under these you assigned to one individual common to all 3 4) Now you want to reassign to A, B and C. Is that it? I think you could do that if this individual assignee was a member of A, B and C as well. If that is not the case and you want it to go to some other individual assignee, are they a part of D, E and F? If not they would need to be. If I have completely misunderstood, then you may want to further clarify as to what you meant by 'previous assignee'. Cheers Joe PS: You may probably get more responses if you put an appropriate title / subject to your email. Help needed is so generic - everyones here for some help - except maybe John Sunderburg (I'm kididng!).. An appropriate subject for this might have been something like Help with ticket reassignment or something like that.. It would attract readers who have experience with that specific area.. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Tuesday, May 14, 2013 6:02 AM To: arslist@ARSLIST.ORG Subject: Help Needed ** Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to monitor the health of the arserver?
All, Thanks for what has been sent. I remember that at one time there was talk about the use of MS SMS to monitor the health of a Remedy server. But that was a long time ago. Take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Laurent, David Sent: Monday, May 13, 2013 11:25 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** There is a Patrol Knowledge module for monitoring AR System that might be helpful - you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c 5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, 14 May 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR - 92 Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard http://www.coxenterprises.com/ Description: Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gifimage002.pngimage003.pngimage004.png
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Re: How to monitor the health of the arserver?
Is MS SMS around anymore? I haven't heard of it since its version 2.0 and just assumed it died a slow death - that or evolved to something else and is perhaps an integrated part of their Asset Center solution? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 14, 2013 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? All, Thanks for what has been sent. I remember that at one time there was talk about the use of MS SMS to monitor the health of a Remedy server. But that was a long time ago. Take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Laurent, David Sent: Monday, May 13, 2013 11:25 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** There is a Patrol Knowledge module for monitoring AR System that might be helpful - you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c 5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, 14 May 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR - 92 Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard http://www.coxenterprises.com/ Description: Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gifimage005.gifimage006.gifimage007.gif
Re: How to monitor the health of the arserver?
It's now called SCCM. Dave On May 14, 2013, at 6:37 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Is MS SMS around anymore? I haven’t heard of it since its version 2.0 and just assumed it died a slow death – that or evolved to something else and is perhaps an integrated part of their Asset Center solution? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 14, 2013 5:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? All, Thanks for what has been sent. I remember that at one time there was talk about the use of MS SMS to monitor the health of a Remedy server. But that was a long time ago. Take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Laurent, David Sent: Monday, May 13, 2013 11:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** There is a Patrol Knowledge module for monitoring AR System that might be helpful – you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, 14 May 2013 12:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.commailto:dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting “Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR – 92” Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745 Cox Innovation Agent (CIA) image005.gifimage006.gifhttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage007.gifhttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to monitor the health of the arserver?
Never knew SCCM came out from SMS. I thought it just died after 2.0 but now that I looked up online there was a version after that SMS 2003 and then a R2 a couple of years later followed by SCCM.. Good to know! I thought it was just another one of MS's acquisitions.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, May 14, 2013 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? It's now called SCCM. Dave On May 14, 2013, at 6:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is MS SMS around anymore? I haven't heard of it since its version 2.0 and just assumed it died a slow death - that or evolved to something else and is perhaps an integrated part of their Asset Center solution? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 14, 2013 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? All, Thanks for what has been sent. I remember that at one time there was talk about the use of MS SMS to monitor the health of a Remedy server. But that was a long time ago. Take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Laurent, David Sent: Monday, May 13, 2013 11:25 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** There is a Patrol Knowledge module for monitoring AR System that might be helpful - you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c 5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, 14 May 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR - 92 Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image005.gif http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image006.gif http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image007.gif Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
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Please do not reply to this posting as all inquiries must be made to First Data's personnel department. First Data has an immediate full-time position for a Remedy developer in Omaha NE. No contractors. Competitive salary, full benefits, and relocation dollars. Position is for a junior to experienced developer. Please see official posting on First Data site. https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25097siteid=5013jobid=659353 Requisition No. 28778BR Job Title Remedy Developer/Engineer If you are interested please apply or feel free to forward to other appropriate candidates. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Help Needed
Hi Joe, Thanks for the support. The requirement is basically as below, 1) That these tickets were assigned to A, B and C support groups 2) They had individual assignees at that time. 3) Reassigned to support groups D, E and F 4) Under these assigned to one individual common to all 3 4) Now want to assign to D, E and F with the assignee as like in A, B and C support group(Individual not common assignee). . Regards, Shiva On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza jdso...@shyle.net wrote: ** I am not sure I understood your problem correctly but I’ll take a stab at it based on what I think I understand. ** ** I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and F 4) Under these you assigned to one individual common to all 3 4) Now you want to reassign to A, B and C. ** ** Is that it? I think you could do that if this individual assignee was a member of A, B and C as well. ** ** If that is not the case and you want it to go to some other individual assignee, are they a part of D, E and F? If not they would need to be. ** ** If I have completely misunderstood, then you may want to further clarify as to what you meant by ‘previous assignee’. ** ** Cheers ** ** Joe ** ** PS: You may probably get more responses if you put an appropriate title / subject to your email. Help needed is so generic – everyones here for some help – except maybe John Sunderburg (I’m kididng!).. An appropriate subject for this might have been something like Help with ticket reassignment or something like that.. It would attract readers who have experience with that specific area.. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Shivanand Jeerigiwad *Sent:* Tuesday, May 14, 2013 6:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Help Needed ** ** ** Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- With regards Shivanand Jeerigiwad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
