Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, You may need to contact BMC to see if they can help you with this. Regards, Chris Date: Sat, 10 Aug 2013 13:23:01 -0700 From: malviya.saurab...@gmail.com Subject: Re: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi Chris, I get that each task shown in PD is itself a task in TMS Task form. But my requirement is to create a task based on a task template using process designer; which I am not able to achieve. So you meant to say that this is not possible via process designer. Could you please throw some light on this. Thanks. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111298.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!
Hi John, Please find below the config xml. config jndi java.naming.factory.initialweblogic.jndi.WLInitialContextFactory/java.naming.factory.initial java.naming.provider.urlt3://172.31.***.**:7001/java.naming.provider.url /jndi user-nameweblogic123/user-name passwordweblogic123/password connection-factoryAutofixConnectionFactory/connection-factory number-of-retries3/number-of-retries retry-wait2000/retry-wait synchronous-reply-destinationpacs/outgoing/request/synchronous-reply-destination /config After giving queue name, we got the following error. JMSAdapter, JNDI API lookup failed: weblogic.jms.common.DestinationImpl cannot be cast to javax.jms.Destination Please help. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Atrium-Orchestrator-Issue-JMSActorAdapter-Naming-look-up-did-not-return-a-static-destination-tp111303p111305.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Claire MT portion is supposed to resolve 'login redirect issue for websphere cluster. we are currently deploying; per BMC. specifically this, 1.On running alert(document.cookie); from the console, JSESSIONID is not included. 2.In the Fiddler logs, only one JSESSIONID is created with the context path and HttpOnly attribute set. 3.uds.js now has the value of the cookie MJUID appended to it when it's loaded instead of the earlier JSESSIONID 4.Global fields function as they did prior to these changes. 5.Login from different ip addresses or midtiers with a non admin user retains the original IPOverride functionality 6.This was tested on Tomcat, JBoss, Weblogic, and Websphere and on browsers IE8, IE9, Safari and Firefox. other component, not reviewed. (crossing our fingers) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Deyon, Have you seen those specific fixes in the patch? Thank you, Pascale Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 08/12/2013 07:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. Hi Claire MT portion is supposed to resolve 'login redirect issue for websphere cluster. we are currently deploying; per BMC. specifically this, 1.On running alert(document.cookie); from the console, JSESSIONID is not included. 2.In the Fiddler logs, only one JSESSIONID is created with the context path and HttpOnly attribute set. 3.uds.js now has the value of the cookie MJUID appended to it when it's loaded instead of the earlier JSESSIONID 4.Global fields function as they did prior to these changes. 5.Login from different ip addresses or midtiers with a non admin user retains the original IPOverride functionality 6.This was tested on Tomcat, JBoss, Weblogic, and Websphere and on browsers IE8, IE9, Safari and Firefox. other component, not reviewed. (crossing our fingers) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
** The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote:Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Network protocol/data error when performing data operation. Please contact administrator. (ARERR 9350)
Weird one - get that trying to load the overview console on 8.1 - only happens on IE 10 and only when trying to load the overview console -- googling seems to find suggestions that it's a Tomcat bug that's long since been fixed. Anyone else ever get that message? Kind Regards, Lisa Remedy 8.1 / 2008 R2 MSSQL / 2008 R2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Network protocol/data error when performing data operation. Please contact administrator. (ARERR 9350)
Are you load balancing at the user to web server layer? I've seen this when the LB session timeout is less than the connection timeout on mid tier. Sent from my iPhone On Aug 12, 2013, at 11:18 AM, Lisa Singh lisa.si...@gmail.com wrote: Weird one - get that trying to load the overview console on 8.1 - only happens on IE 10 and only when trying to load the overview console -- googling seems to find suggestions that it's a Tomcat bug that's long since been fixed. Anyone else ever get that message? Kind Regards, Lisa Remedy 8.1 / 2008 R2 MSSQL / 2008 R2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, SW00439379 - When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
arutl51.dll
All, I'm looking for a set of remedy 5.1 dll'sMisi's page has the 6.0 package, which happened to also contain the 5.1 dll's, but not the arutl51.dllso if you could check your hard drives for me, it would be greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Network protocol/data error when performing data operation. Please contact administrator. (ARERR 9350)
On 8/12/13, Tauf Chowdhury taufc...@gmail.com wrote: Are you load balancing at the user to web server layer? I've seen this when the LB session timeout is less than the connection timeout on mid tier. Could very well be - it's happening to a user who was granted a higher-than-default timeout session timeout in their user preference. We're an OnDemand customer so I'd have to ask BMC to verify the LB session timeout, but I suspect it is indeed less than the user's timeout setting. So reducing the user's session timeout would possibly resolve it? Kind Regards, Lisa Remedy 8.1 / 2008 R2 MSSQL / 2008 R2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Deyon, Did you noticed that the tar for AIX said SP4 and not SP5? Thank you, Pascale Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 08/12/2013 08:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. Hi Pascale, SW00439379 - When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arutl51.dll
Ryan, Not sure if it was out internal email server or the ARS List server. The dll was stripped off. Most email servers will not permit dlls to pass through as they are subject to virus rules. Suggest you rename the file and send directly to LJ. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Monday, August 12, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: arutl51.dll ** Hi LJ, Attached is the file you are looking for..found from a very old copy of ARUtilities.test it out in a developement environment please :) Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, August 12, 2013 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: arutl51.dll ** All, I'm looking for a set of remedy 5.1 dll'sMisi's page has the 6.0 package, which happened to also contain the 5.1 dll's, but not the arutl51.dllso if you could check your hard drives for me, it would be greatly appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, I did noticed, and have ask ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
Thanks for the help everyone, The problem was the Record Object Relationships parameter. This is a development\test server and I had turned this parameter on to trace workflow on another object. The relationships worked great but it apparently takes some load on the system and causes the unique index error I got when saving the Active Link. Once I turned off Record Object Relationships I was able to save again. I had Development Cache Mode turned on as well. I will probably open a BMC Tech Support ticket on this just to see what they say. Does anyone know if this has been fixed in 8.1? We are at 7.6.4 and will soon migrate to 8.1. I can live with doing Record Object Relationships on demand and restart the server, but it is ackward. Thanks again and if I hear anything else, I'll let you know Gordon Frank - Original Message - From: Frederick W Grooms frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 5:58:27 PM Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** If you have “mucked” about in the object relationships at the database you need to bounce your system For some reason BMC chose not to use the same logic as next entry id for a form and instead reads the last relationship ID at startup. The server then uses an internal counter to increment the entry ID for the relationships. I suspect they do the same for the other meta data. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, August 09, 2013 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** were you saving a Form or an Active Link?...I still recommend turning on SQL logging to figure out what form has the unique index it's complaining about. I have personally come across this when saving a form, on the unique index on schema_index on overlaid forms.. On Fri, Aug 9, 2013 at 3:16 PM, gjjmss wrote: ** We got this just renaming a button Gordon Sent from my Verizon Wireless 4G LTE Smartphone. -- Original message -- If you don't see that active link name in the list of active links, there could be a cache problem. I've had similar things happen where I had to remove the cache in the Dev Studio workspace and then log back into the server and bring the list back up. - Original Message - From: Rick Cook To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 3:30:08 PM Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** Like LJ said, it's not Java. There is, in the metadata, an Active Link with the same name as the one you're saving. I did think about the possibility that an action in the Active Link might cause that error, but I don't think so. Only adding a Unique attribute to an index would give you that if it were anything but a duplicate AL name. Rick On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank gjj...@comcast.net wrote: ** Sorry, I forgot to change the subject line on the original -Original Message- From: gjj...@comcast.net [mailto: gjj...@comcast.net ] Sent: Friday, August 09, 2013 3:18 PM To: arslist@ARSLIST.ORG Cc: Frank, Gordon M CTR (US) Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank Classification: UNCLASSIFIED Caveats: NONE _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
I have never seen this issue on 7.5, 7.6.04, 8.0 or 8.1. We use it on all of our servers. Might just be a fluke where one/some of the records got out of whack? On Mon, Aug 12, 2013 at 10:24 AM, Gordon Frank gjj...@comcast.net wrote: ** Thanks for the help everyone, The problem was the Record Object Relationships parameter. This is a development\test server and I had turned this parameter on to trace workflow on another object. The relationships worked great but it apparently takes some load on the system and causes the unique index error I got when saving the Active Link. Once I turned off Record Object Relationships I was able to save again. I had Development Cache Mode turned on as well. I will probably open a BMC Tech Support ticket on this just to see what they say. Does anyone know if this has been fixed in 8.1? We are at 7.6.4 and will soon migrate to 8.1. I can live with doing Record Object Relationships on demand and restart the server, but it is ackward. Thanks again and if I hear anything else, I'll let you know Gordon Frank -- *From: *Frederick W Grooms frederick.w.gro...@xo.com *To: *arslist@ARSLIST.ORG *Sent: *Friday, August 9, 2013 5:58:27 PM *Subject: *Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** If you have “mucked” about in the object relationships at the database you need to bounce your system For some reason BMC chose not to use the same logic as next entry id for a form and instead reads the last relationship ID at startup. The server then uses an internal counter to increment the entry ID for the relationships. I suspect they do the same for the other meta data. Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, August 09, 2013 4:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** were you saving a Form or an Active Link?...I still recommend turning on SQL logging to figure out what form has the unique index it's complaining about. I have personally come across this when saving a form, on the unique index on schema_index on overlaid forms.. On Fri, Aug 9, 2013 at 3:16 PM, gjjmss wrote: ** We got this just renaming a button Gordon Sent from my Verizon Wireless 4G LTE Smartphone. -- Original message -- If you don't see that active link name in the list of active links, there could be a cache problem. I've had similar things happen where I had to remove the cache in the Dev Studio workspace and then log back into the server and bring the list back up. - Original Message - From: Rick Cook To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 3:30:08 PM Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** Like LJ said, it's not Java. There is, in the metadata, an Active Link with the same name as the one you're saving. I did think about the possibility that an action in the Active Link might cause that error, but I don't think so. Only adding a Unique attribute to an index would give you that if it were anything but a duplicate AL name. Rick On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank gjj...@comcast.net wrote: ** Sorry, I forgot to change the subject line on the original -Original Message- From: gjj...@comcast.net [mailto: gjj...@comcast.net ] Sent: Friday, August 09, 2013 3:18 PM To: arslist@ARSLIST.ORG Cc: Frank, Gordon M CTR (US) Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank Classification: UNCLASSIFIED Caveats: NONE _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!
This error: JMSAdapter, JNDI API lookup failed: weblogic.jms.common.DestinationImpl cannot be cast to javax.jms.Destination Suggests the WL driver is written around JMS 1.0.2 and not JMS 1.1. There were some subtle changes in the spec that made integrating with JMS 1.1 easier, and Destination is one of those interfaces if I recall. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
I love this statement: When you upgrade to Service Pack 5, you cannot subsequently upgrade to BMC Remedy AR System version 8.1 because Service Pack 5 contains features that would be lost after the upgrade. These features will be available in a future AR System 8.1 service pack. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 12 August 2013 19:19 To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!
Hi, It appears you are using the Web Logic based API (specific .jar's) and the error is a product of using the Web Logic API not thrown by BAO. Have you tried a generic JMS driver as opposed to the Web Logic based one? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 12 August 2013 12:34 To: arslist@ARSLIST.ORG Subject: Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!! Hi John, Please find below the config xml. config jndi java.naming.factory.initialweblogic.jndi.WLInitialContextFactory/java.nam ing.factory.initial java.naming.provider.urlt3://172.31.***.**:7001/java.naming.provider.url /jndi user-nameweblogic123/user-name passwordweblogic123/password connection-factoryAutofixConnectionFactory/connection-factory number-of-retries3/number-of-retries retry-wait2000/retry-wait synchronous-reply-destinationpacs/outgoing/request/synchronous-reply-dest ination /config After giving queue name, we got the following error. JMSAdapter, JNDI API lookup failed: weblogic.jms.common.DestinationImpl cannot be cast to javax.jms.Destination Please help. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Atrium-Orchestrator-Issue-J MSActorAdapter-Naming-look-up-did-not-return-a-static-destination-tp111303p1 11305.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
** I guess some of 8.1. So far I only saw the FTS part.I didn't see RBE or Change calendar or granular overlays.Anyway, ITSM isn't concerned by the SP5, "only" ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM.ARS (+ arsuser + dev studio):FTS (8.1 like), performance statistics, new keyboard shortcuts.Security enhancements (file uploads restrictions, login to mid-tier using POST)https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.04.05CMDB / integrator:Didn't see any new features here (?).https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5SLM:It seems there is no tech bulletin for SLM (yet?).@Carl:Yeah :)That and:- If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5.- You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors.I guess the 8.1 SP1 will take care of the upgrade "feature delete" problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?).On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.com wrote:** That sounds a little fishy. Including Granular Overlays? I would be very surprised.On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote:**I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04.Sent from my iPhoneOn Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote:**The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
My users are looking for that new feature in SP5 - basically Copy to New!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, August 12, 2013 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I guess some of 8.1. So far I only saw the FTS part. I didn't see RBE or Change calendar or granular overlays. Anyway, ITSM isn't concerned by the SP5, only ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM. ARS (+ arsuser + dev studio): FTS (8.1 like), performance statistics, new keyboard shortcuts. Security enhancements (file uploads restrictions, login to mid-tier using POST) https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.04.05 CMDB / integrator: Didn't see any new features here (?). https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5 SLM: It seems there is no tech bulletin for SLM (yet?). @Carl: Yeah :) That and: - If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5. - You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors. I guess the 8.1 SP1 will take care of the upgrade feature delete problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?). On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Using an escalation to kick off an event??
Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Using an escalation to kick off an event??
Howard, Many years ago, I created a single form that I use to trigger reports, uploading data, etc. That is if I find a single record in that form, a push is triggered to create a record in another form. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, August 12, 2013 3:43 PM To: arslist@ARSLIST.ORG Subject: Using an escalation to kick off an event?? ** Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? [cid:image001.gif@01CE9772.EDC723C0]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Using an escalation to kick off an event??
Howard, Create a Regular form Y, put a single record in it. Have your Escalation fire on form Y, matching on that record, and have the action be a push to form X. On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning, afternoon and evening all, ** ** I have an odd thing I am trying to do with an escalation. ** ** I need to insert a record into a form (lets call is X) to kick off an event. ** ** The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like “%RED%”) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). ** ** Too bad I cannot use my qualification to add a record (Then I would put in a fake record). ** ** What I want to do is just create one record, into this form once a day. ** ** ** ** So any ideas? ** ** ** ** ** ** ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approver Mappings
In test, the Active Approval field was unhidden, allowing the field to be used on change requests. Yes, setting the field to Yes, though klugey, allowed the change to be completed. The hang-up is at Implementation Approval, so here are some details: Users must submit a Change Request using a template. There are templates for Standard, Normal and Emergency changes. The out of the box process is being used; no alterations. Approval Individuals have been set for Review Business Approval. For Standard changes, Review and Business Approvals are expected. For Normal changes, Review and Business, Implementation and Closeout Approval are expected. For Emergency, only Closeout Approval is expected. I expect that I have missed something but I thought that if there was no approver for a Status, that no approval was needed to continue. Any assistance is greatly appreciated. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vyom Labs Support Sent: Wednesday, August 07, 2013 2:27 AM To: arslist@ARSLIST.ORG Subject: Re: Approver Mappings ** Hi Team, Following is the Steps to resolve. Step 1. Take the backup of the change request(*.arx). Step2. Reset the value Active Approval(selection Field) in backup. [cid:part1.09050204.02040302@vyomlabs.com] Step4. Import the modified change request(*.arx) Note: Active Approval is not in the view when we open/modify a Change Request. This will resolve the issue. -- Regards, Rajeev Ranjan Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email]http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabshttp://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, August 06, 2013 1:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Approver Mappings ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Change Management - Pending state with the status reason of Approval Error When a Change Request Status is set to Pending and the Status Reason is Approval Error - is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect Resume. The change appears to move to the next Status but it doesn't. I have found several reasons why the change may be Pending state with the status reason of Approval Error but nothing to recover the Change Request. Any assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: Using an escalation to kick off an event??
Howard, As LJ and others have described, one way is to have a form that has a single record and just run the escalation on it. You can push to any form so escalate on the dummy form and push wherever you want your new record. OR Set the qualification to something like 1=0 which will match nothing (and is efficient in all DBs - yes, Oracle has fixed their table scan issue on this) and put your logic in the ELSE branch of the escalation which fires when NOTHING matches the escalation condition. So, two ways to get what you need. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, August 12, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, Create a Regular form Y, put a single record in it. Have your Escalation fire on form Y, matching on that record, and have the action be a push to form X. On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? Error! Filename not specified.http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
Hi Howard,
I usually do exactly what Doug describes.
The one issue with it is that it is mandatory to have an IF action as well. It
will never run, but this does not matter very much what you put there. Maybe a
message that directs future admins to the ELSE action...
A qualification of ('1' 1) would be fast in any environment as well.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Howard,
As LJ and others have described, one way is to have a form that has a single
record and just run the
escalation on it. You can push to any form so escalate on the dummy form and
push wherever you want
your new record.
OR
Set the qualification to something like 1=0 which will match nothing (and is
efficient in all DBs - yes, Oracle
has fixed their table scan issue on this) and put your logic in the ELSE
branch of the escalation which fires
when NOTHING matches the escalation condition.
So, two ways to get what you need.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, August 12, 2013 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using an escalation to kick off an event??
**
Howard,
Create a Regular form Y, put a single record in it. Have your Escalation fire
on form Y, matching on that record, and have the action be a push to form X.
On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta)
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Good morning, afternoon and evening all,
I have an odd thing I am trying to do with an escalation.
I need to insert a record into a form (lets call is X) to kick off an event.
The problem is that this form X is somewhat a busy one so if I do any
qualifications, (for example if the subject like %RED%) and if no request
match create a new request, if any match take no action, I get one new record
for each record that does not match (and a number will not).
Too bad I cannot use my qualification to add a record (Then I would put in a
fake record).
What I want to do is just create one record, into this form once a day.
So any ideas?
Error! Filename not specified.http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
All, Thanks the simple approach is the best. Hope to see you at RUG. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, August 12, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, Many years ago, I created a single form that I use to trigger reports, uploading data, etc. That is if I find a single record in that form, a push is triggered to create a record in another form. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, August 12, 2013 3:43 PM To: arslist@ARSLIST.ORG Subject: Using an escalation to kick off an event?? ** Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? http://www.coxenterprises.com/ Description: Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Now they just need to read Save + Next and I might be able to survive without the User Tool. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, August 12, 2013 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** My users are looking for that new feature in SP5 - basically Copy to New!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, August 12, 2013 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I guess some of 8.1. So far I only saw the FTS part. I didn't see RBE or Change calendar or granular overlays. Anyway, ITSM isn't concerned by the SP5, only ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM. ARS (+ arsuser + dev studio): FTS (8.1 like), performance statistics, new keyboard shortcuts. Security enhancements (file uploads restrictions, login to mid-tier using POST) https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.0 4.05 CMDB / integrator: Didn't see any new features here (?). https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5 SLM: It seems there is no tech bulletin for SLM (yet?). @Carl: Yeah :) That and: - If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5. - You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors. I guess the 8.1 SP1 will take care of the upgrade feature delete problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?). On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
Doug, I forgot about that one. That is what happens when you get old and don't do much coding anymore. Thanks and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, August 12, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, As LJ and others have described, one way is to have a form that has a single record and just run the escalation on it. You can push to any form so escalate on the dummy form and push wherever you want your new record. OR Set the qualification to something like 1=0 which will match nothing (and is efficient in all DBs - yes, Oracle has fixed their table scan issue on this) and put your logic in the ELSE branch of the escalation which fires when NOTHING matches the escalation condition. So, two ways to get what you need. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, August 12, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, Create a Regular form Y, put a single record in it. Have your Escalation fire on form Y, matching on that record, and have the action be a push to form X. On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? http://www.coxenterprises.com/ Error! Filename not specified. Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
Thanks Misi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, August 12, 2013 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using an escalation to kick off an event??
Hi Howard,
I usually do exactly what Doug describes.
The one issue with it is that it is mandatory to have an IF action as well. It
will never run, but this does not matter very much what you put there. Maybe a
message that directs future admins to the ELSE action...
A qualification of ('1' 1) would be fast in any environment as well.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Howard,
As LJ and others have described, one way is to have a form that has a
single record and just run the escalation on it. You can push to any
form so escalate on the dummy form and push wherever you want your new
record.
OR
Set the qualification to something like 1=0 which will match nothing
(and is efficient in all DBs - yes, Oracle has fixed their table scan
issue on this) and put your logic in the ELSE branch of the escalation
which fires when NOTHING matches the escalation condition.
So, two ways to get what you need.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, August 12, 2013 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using an escalation to kick off an event??
**
Howard,
Create a Regular form Y, put a single record in it. Have your
Escalation fire on form Y, matching on that record, and have the action be a
push to form X.
On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta)
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Good morning, afternoon and evening all,
I have an odd thing I am trying to do with an escalation.
I need to insert a record into a form (lets call is X) to kick off an event.
The problem is that this form X is somewhat a busy one so if I do any
qualifications, (for example if the subject like %RED%) and if no
request match create a new request, if any match take no action, I get
one new record for each record that does not match (and a number will not).
Too bad I cannot use my qualification to add a record (Then I would
put in a fake record).
What I want to do is just create one record, into this form once a day.
So any ideas?
Error! Filename not specified.http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email =
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
__
_ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
I thought I would give a little explanation for this statement. There has been a change in the rules about what is allowed to be done in a service pack recently. Originally, a patch or service pack could not add new features or capability to the product. It could only fix defects. This meant that any enhanced capability could not be added except in new product releases which means that to get anything that was not directly a bug fix, you had to wait for a future release and then upgrade to that release. There were many cases where minor RFEs solved problems and added significant value for customers. So, the rules were changed to allow the addition of a level of new features and capabilities. This is a GOOD thing for you. You get access to enhancements much faster and without having to upgrade to future releases. Now, the problem is that when you look at 7.6.04 sp5 which was just released and which has some enhancements that were not in the product before, the 8.1 release happened months ago. Obviously, those enhancements are not in that release because it is already shipped. All changes added to a service pack for an earlier release are rolled into the service pack process for later releases and into future product deliveries. So, the warning, if you upgrade to 7.6.04 sp5, there are going to be features and capabilities that are new to the release. If you use them, you cannot upgrade to 8.1 base release because those features and capabilities that are new ARE NOT THERE. They will all be there in the next service pack release on the 8.1 system. It is important to remind you that you are getting NEW features and NEW capabilities in this maintenance release of an older product version that are only available in appropriate maintenance releases of later product versions. If you move to an earlier version of a later release, these extra capabilities will not be present. The alternative go back to the rules that NO new features or enhancements or capabilities can be added to a service pack so that there is no issue of upgrading to a new release that was released before new features were added because none were added. I think you will agree that the new model is better. By the way, if you simply DO NOT USE any new feature or capability of the new service pack, you can move forward to any later version and have no issue. That is another option you have. I hope this explanation has helped, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, August 12, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I love this statement: When you upgrade to Service Pack 5, you cannot subsequently upgrade to BMC Remedy AR System version 8.1 because Service Pack 5 contains features that would be lost after the upgrade. These features will be available in a future AR System 8.1 service pack. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 12 August 2013 19:19 To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.commailto:lm...@me.com wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Date field calculations using $DATE$ in the expression.. (SANITY CHECK)
This is like a sanity check just to make sure I am not doing something wrong. If in a Date only field (Not Date / Time field with Display type as Date), if I were to manupulate a date value of 15 days from now, I would still need to find the number of seconds in 15 days and add it to the $DATE$ value, right? I asked this because that is what I had to do, and I thought Date only field was number of days from a certain calander date B.C to a certain calander date B.C.E. (details unimportant) so with that one would think it would be enough to just add 15 to $DATE$ to get 15 days ahead. However I get proper results only when I find the number of seconds in those 15 days and add to $DATE$, which I thought is kind of what I might have not expected. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLM 7.6.04 Service Target Milestones not appearing on Incident
We have an issue similar to this.. where even though the sla's shows built successful it never used to work propeerly. Only diff in my case was that we build an exsisting ones. Here for us a cache flush workes. Sounded wierd for me but it workes On 10 Aug 2013 03:43, Rick Cook remedyr...@gmail.com wrote: ** RESOLVED. Even though the Data Source for HPD:HelpDesk was built with the Instance ID as the unique identifier, I changed it to Entry ID, rebuilt it and the Service Targets, then changed it back to Instance ID and rebuilt them again. And now it works. Good news: I'm not as obtuse as I was beginning to believe I might be. Bad news: Why did I have to do twice what should have worked the first time? Rick On Fri, Aug 9, 2013 at 12:21 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Gordon, it's not Java, it's DB. Turn on your SQL logging right before you save the AL, and then look at the log, you will see either an insert or an update statement immediately followed by a ROLLBACK TRANSACTION statement. You will need to figure out why Dev Studio is trying to insert a record that is considered a duplicate, and correct the situation before moving forward :) On Fri, Aug 9, 2013 at 1:18 PM, Gordon Frank gjj...@comcast.net wrote: ** Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
