Atrium SSO 9 with Kerberos

[BradRemedy]

Hi

We have configured our Atrium SSO 9 environment with kerberos as per the
BMC documentation when we try to access a remedy url to ITSM it is taking
us to the Atrium SSO login page where no credentials are accepted at all.

I have had a look in the log files and found a error message
WARNING 14-11-26 08:53:13.962
com.bmc.atrium.sso.console.server.AuthServlet.isAuthenticated().Thread-225:Failed
to setup console user: com.iplanet.sso.SSOException: Session was not
obtained.

can anyone advise on this?

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Re: Remedy Test Plan

[Omega LiPO]

I like this kind of sharing of these checklists. 

Thanks for sharing  // OmegaLi

-Original Message-
From: "Carin Grobler" 
Sent: ‎26/‎11/‎14 5:10 AM
To: "arslist@ARSLIST.ORG" 
Subject: Re: Remedy Test Plan

** 
Testing an upgrade /install


1. Core functionality of the server and related services
2. Validate and test  Foundation elements and supporting data
3. Use User guides to  test  base functionality of each ITSM application
4. Test all  Integration's within ITSM and outside (LDAP, SSO etc)
5, Provide key users access to test  their day to day processes
6. Stress/ Performance testing ( can't tell you how many times this one has bit 
me )


Hope this helps a wee bit 


Carin


On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook  wrote:

** 
Well, those that have would not likely be able to share those documents, 
because they would be the proprietary property of either their consulting 
agency or the client.


That being said, a generic plan would simply be to test the processes that the 
ITSM products use.  Set up some configuration data, to be sure that the 
back-end forms are populated.  Set up a simple approval process, and be sure 
that you test that it works.  Create a record via email, and test that outgoing 
ones work, too.  Any plug-in (like LDAP or WS) that you use should be tested.  
Anything that runs as a separate daemon or service should be tested.  Be sure 
that you can access the CMDB from both the Atrium console and from ITSM.


It's not rocket surgery.


Rick Cook



On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger  wrote:

I find it hard to belive that not a consultant out there has ever gone through 
an upgrade/deployment and had to have the user population test the newley stood 
up system. Does not have to be an official BMC doc. Just any company that has 
UATd 7.1 ot 7.6. However, my google searches did yield anything either.



On Tue, 11/25/14, Jason Miller  wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:49 PM


 **
 I ready it the same way you did.  I wish you
 luck on finding such a document from BMC (and not paying
 Professional Services for it).
 Jason
 On Tue, Nov 25, 2014 at
 10:45 AM, JD Hood 
 wrote:
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC "blessed" UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood 
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler 
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler 
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood 
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 "Amigo" related page I could find and the only
 spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood

 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler 
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley 
 wrote:
 **
 Claire/Scott -

 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing 
 wrote:
 **

 Scott,Docs don't even require a

 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger 
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew...

  On Monday, November 24, 2014
 2:31 PM, "Sanford, Claire" 
 wrote:


  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan. 

 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok. Any info is better than no
 info. Thanks in advance my fellow listers..








_ARSlist: "Where the Answers Are" and have been for 20 years_ 


_ARSlist: "Where the Answers Are" and have been for 20 years_ 
__

Re: ITSM 7 Defs Running on ARS 7.6

[LJ LongWing]

I would say yes...they are entitled to it and received it during their
support window

On Tue, Nov 25, 2014 at 3:54 PM, Jason Miller 
wrote:

> **
> You and LJ are likely correct.  I have heard similar things.  It is just
> odd to me and seems against how a typical license agreement is written.  I
> am so use to "you can use this as long as you pay us" (for server software,
> not Office, etc.)  I just figured BMC wasn't enforcing it or going after
> the organization it knew about.
>
> So in the scenario above, what if the organization downloaded 7.6 or even
> 8.x before they dropped support.  They can upgrade since they downloaded it
> during their entitled period?
>
> Jason
>
> On Tue, Nov 25, 2014 at 2:30 PM, Rick Westbrock 
> wrote:
>
>> **
>>
>> I would check on ARS/ITSM compatibilities, I have heard of a customer who
>> was on ARS 7.1 and ITSM 7.0.03 and could not upgrade ARS to 7.5 because
>> their current version of ITSM would not work with that version of ARS. I
>> heard about this years after the fact so I don’t know if any testing was
>> done or if they were just going on what BMC reported to them.
>>
>>
>>
>>
>>
>> As far as support my understanding (whether it’s correct or not is up for
>> debate) is that you should be able to run forever without a support
>> contract but you lose all abilities to initiate a case with BMC Support, no
>> access to patches or any other software and so forth.  I haven’t read the
>> fine print of a contract though so I could be wrong. I was at a customer
>> once who ran without support for nearly a year without a support contract
>> because they were planning to migrate from Remedy to a different platform.
>> As I recall BMC didn’t have a problem with the system running without a
>> support contract, they just wouldn’t sell additional licenses without
>> renewal of the overall support contract.
>>
>>
>>
>> If you were to buy software and a specific number of licenses wouldn’t
>> you expect to be able to run that software with that user count in
>> perpetuity regardless of whether you had a support contract? I think in
>> Scott’s case the customer needs to upgrade ARS for compliance reasons so
>> they are going to have to accept the costs associated with that (i.e.
>> purchase a support contract) or migrate to another platform (IMHO).
>>
>>
>>
>>
>>
>> -Rick
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Tuesday, November 25, 2014 2:12 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ITSM 7 Defs Running on ARS 7.6
>>
>>
>>
>> **
>>
>> Thanks for the info.  Viable, yes.  Potentially with some challenges.
>>
>>
>>
>> We are still on Help Desk 6 on 8.1 ARS.  I stop short of calling it ITSM
>> because all we are using is Help Desk and this was before Assignment
>> Engine, EIE/AIE and various other newer processes external to AR that now
>> make up the whole ITSM suite tick.
>>
>>
>>
>> At this point I call it ours because it is so customized and so far out
>> of support that we'll never upgrade over it.  In fact we recently converted
>> all of the Help Desk, CMDB and SLA objects to Custom (I plan on deleting
>> the CMDB and SLA stuff, we don't use them and are already broken
>> binary-wise).
>>
>>
>>
>> With that said we still pay for support (granted we were heading down the
>> ITSM 8.x path until recently).  Servers get old and need to be replaced,
>> that old version of ARS will will only go so far with newer OSes.  We will
>> need new license keys for the new servers (without playing illegal games).
>> We do a ton of development and we want to continue to incorporate new (UI)
>> features.  Starting at 7.5 the new and updated web UI controls have been
>> highly valuable.  We too use Remedy every day and it is considered one of
>> higher priority apps DR wise (much of the info we need to recover is stored
>> in Remedy).
>>
>>
>>
>> My aim is not to call out your customer however we are dancing around
>> some legalities...  How can an organization upgrade ARS without a support
>> contract?  The reasons your customer is not able to access parts of the BMC
>> site, including software, is because that entitlement ran out with
>> support.  I have heard stories of long-running systems that have been off
>> of support for years so I know they are out there but I don't think legally
>> an organization can continue to run Remedy without support?.?.?  I haven't
>> read the license agreement that closely and am not qualified to be
>> authoritative on the subject but it is my understanding.
>>
>>
>>
>> Jason
>>
>>
>>
>> On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger 
>> wrote:
>>
>> Long story here but they use remedy every day, yet they dont want to
>> upgrade itsm they are happy enough with their itsm as it is. However,
>> they are running in to compliance issues outsode of remedy, like with
>> MS. Again long story, but I'm just checking if this could be a viable
>> pl

Re: ITSM 7 Defs Running on ARS 7.6

[Jason Miller]

You and LJ are likely correct.  I have heard similar things.  It is just
odd to me and seems against how a typical license agreement is written.  I
am so use to "you can use this as long as you pay us" (for server software,
not Office, etc.)  I just figured BMC wasn't enforcing it or going after
the organization it knew about.

So in the scenario above, what if the organization downloaded 7.6 or even
8.x before they dropped support.  They can upgrade since they downloaded it
during their entitled period?

Jason

On Tue, Nov 25, 2014 at 2:30 PM, Rick Westbrock 
wrote:

> **
>
> I would check on ARS/ITSM compatibilities, I have heard of a customer who
> was on ARS 7.1 and ITSM 7.0.03 and could not upgrade ARS to 7.5 because
> their current version of ITSM would not work with that version of ARS. I
> heard about this years after the fact so I don’t know if any testing was
> done or if they were just going on what BMC reported to them.
>
>
>
>
>
> As far as support my understanding (whether it’s correct or not is up for
> debate) is that you should be able to run forever without a support
> contract but you lose all abilities to initiate a case with BMC Support, no
> access to patches or any other software and so forth.  I haven’t read the
> fine print of a contract though so I could be wrong. I was at a customer
> once who ran without support for nearly a year without a support contract
> because they were planning to migrate from Remedy to a different platform.
> As I recall BMC didn’t have a problem with the system running without a
> support contract, they just wouldn’t sell additional licenses without
> renewal of the overall support contract.
>
>
>
> If you were to buy software and a specific number of licenses wouldn’t you
> expect to be able to run that software with that user count in perpetuity
> regardless of whether you had a support contract? I think in Scott’s case
> the customer needs to upgrade ARS for compliance reasons so they are going
> to have to accept the costs associated with that (i.e. purchase a support
> contract) or migrate to another platform (IMHO).
>
>
>
>
>
> -Rick
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Tuesday, November 25, 2014 2:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ITSM 7 Defs Running on ARS 7.6
>
>
>
> **
>
> Thanks for the info.  Viable, yes.  Potentially with some challenges.
>
>
>
> We are still on Help Desk 6 on 8.1 ARS.  I stop short of calling it ITSM
> because all we are using is Help Desk and this was before Assignment
> Engine, EIE/AIE and various other newer processes external to AR that now
> make up the whole ITSM suite tick.
>
>
>
> At this point I call it ours because it is so customized and so far out of
> support that we'll never upgrade over it.  In fact we recently converted
> all of the Help Desk, CMDB and SLA objects to Custom (I plan on deleting
> the CMDB and SLA stuff, we don't use them and are already broken
> binary-wise).
>
>
>
> With that said we still pay for support (granted we were heading down the
> ITSM 8.x path until recently).  Servers get old and need to be replaced,
> that old version of ARS will will only go so far with newer OSes.  We will
> need new license keys for the new servers (without playing illegal games).
> We do a ton of development and we want to continue to incorporate new (UI)
> features.  Starting at 7.5 the new and updated web UI controls have been
> highly valuable.  We too use Remedy every day and it is considered one of
> higher priority apps DR wise (much of the info we need to recover is stored
> in Remedy).
>
>
>
> My aim is not to call out your customer however we are dancing around some
> legalities...  How can an organization upgrade ARS without a support
> contract?  The reasons your customer is not able to access parts of the BMC
> site, including software, is because that entitlement ran out with
> support.  I have heard stories of long-running systems that have been off
> of support for years so I know they are out there but I don't think legally
> an organization can continue to run Remedy without support?.?.?  I haven't
> read the license agreement that closely and am not qualified to be
> authoritative on the subject but it is my understanding.
>
>
>
> Jason
>
>
>
> On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger 
> wrote:
>
> Long story here but they use remedy every day, yet they dont want to
> upgrade itsm they are happy enough with their itsm as it is. However,
> they are running in to compliance issues outsode of remedy, like with
> MS. Again long story, but I'm just checking if this could be a viable
> plan B. So I really need some ipinions to ring in here.
>
>
> 
> On Tue, 11/25/14, Jason Miller  wrote:
>
>  Subject: Re: ITSM 7 Defs Running on ARS 7.6
>  To: arslist@ARSLIST.ORG
>  Date: Tuesday, November 25, 2014, 3:17 PM
>
>  **
>
>  Yo

Re: ITSM 7 Defs Running on ARS 7.6

[Rick Westbrock]

I would check on ARS/ITSM compatibilities, I have heard of a customer who was 
on ARS 7.1 and ITSM 7.0.03 and could not upgrade ARS to 7.5 because their 
current version of ITSM would not work with that version of ARS. I heard about 
this years after the fact so I don’t know if any testing was done or if they 
were just going on what BMC reported to them.


As far as support my understanding (whether it’s correct or not is up for 
debate) is that you should be able to run forever without a support contract 
but you lose all abilities to initiate a case with BMC Support, no access to 
patches or any other software and so forth.  I haven’t read the fine print of a 
contract though so I could be wrong. I was at a customer once who ran without 
support for nearly a year without a support contract because they were planning 
to migrate from Remedy to a different platform. As I recall BMC didn’t have a 
problem with the system running without a support contract, they just wouldn’t 
sell additional licenses without renewal of the overall support contract.

If you were to buy software and a specific number of licenses wouldn’t you 
expect to be able to run that software with that user count in perpetuity 
regardless of whether you had a support contract? I think in Scott’s case the 
customer needs to upgrade ARS for compliance reasons so they are going to have 
to accept the costs associated with that (i.e. purchase a support contract) or 
migrate to another platform (IMHO).


-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, November 25, 2014 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Defs Running on ARS 7.6

**
Thanks for the info.  Viable, yes.  Potentially with some challenges.

We are still on Help Desk 6 on 8.1 ARS.  I stop short of calling it ITSM 
because all we are using is Help Desk and this was before Assignment Engine, 
EIE/AIE and various other newer processes external to AR that now make up the 
whole ITSM suite tick.

At this point I call it ours because it is so customized and so far out of 
support that we'll never upgrade over it.  In fact we recently converted all of 
the Help Desk, CMDB and SLA objects to Custom (I plan on deleting the CMDB and 
SLA stuff, we don't use them and are already broken binary-wise).

With that said we still pay for support (granted we were heading down the ITSM 
8.x path until recently).  Servers get old and need to be replaced, that old 
version of ARS will will only go so far with newer OSes.  We will need new 
license keys for the new servers (without playing illegal games).  We do a ton 
of development and we want to continue to incorporate new (UI) features.  
Starting at 7.5 the new and updated web UI controls have been highly valuable.  
We too use Remedy every day and it is considered one of higher priority apps DR 
wise (much of the info we need to recover is stored in Remedy).

My aim is not to call out your customer however we are dancing around some 
legalities...  How can an organization upgrade ARS without a support contract?  
The reasons your customer is not able to access parts of the BMC site, 
including software, is because that entitlement ran out with support.  I have 
heard stories of long-running systems that have been off of support for years 
so I know they are out there but I don't think legally an organization can 
continue to run Remedy without support?.?.?  I haven't read the license 
agreement that closely and am not qualified to be authoritative on the subject 
but it is my understanding.

Jason

On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger 
mailto:vadr...@yahoo.com>> wrote:
Long story here but they use remedy every day, yet they dont want to 
upgrade itsm they are happy enough with their itsm as it is. However, they 
are running in to compliance issues outsode of remedy, like with MS. Again 
long story, but I'm just checking if this could be a viable plan B. So I really 
need some ipinions to ring in here.



On Tue, 11/25/14, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:

 Subject: Re: ITSM 7 Defs Running on ARS 7.6
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 3:17 PM

 **
 You bet it is ok.  You have my blessing.
I have not specifically run ITSM
 7.1 on ARS 7.6 but largely you should be ok.  There are
 some behaviors that may have changed between ARS 7.1 and 7.6
 and might give you a few minor surprises but for the most
 part the def won't care.  I think if anything you might
 run into more issues with 7.1 binaries and a 7.6 server.
 Assignment Engine and Approval Engine might be interesting
 since those are now AR components but were ITSM components
 in earlier versions.  You might choose to no upgrade those
 as part of the AR upgrade to keep them inline with version
 that the ITSM def were designed around.
 From your previous post 

Re: ITSM 7 Defs Running on ARS 7.6

[LJ LongWing]

Jason,
it is my understanding that what support gives you is the entitlement to
upgrade, move servers, etc...not the entitlement to continue running your
current install/version.  I'm also not a lawyer, and don't know all of the
ins and outs...but, from everything I understand, you are fully able to
continue running your current version and applications and user counts,
etc, all without paying for support...you just don't get any of the support
related stuff.

On Tue, Nov 25, 2014 at 3:11 PM, Jason Miller 
wrote:

> **
> Thanks for the info.  Viable, yes.  Potentially with some challenges.
>
> We are still on Help Desk 6 on 8.1 ARS.  I stop short of calling it ITSM
> because all we are using is Help Desk and this was before Assignment
> Engine, EIE/AIE and various other newer processes external to AR that now
> make up the whole ITSM suite tick.
>
> At this point I call it ours because it is so customized and so far out of
> support that we'll never upgrade over it.  In fact we recently converted
> all of the Help Desk, CMDB and SLA objects to Custom (I plan on deleting
> the CMDB and SLA stuff, we don't use them and are already broken
> binary-wise).
>
> With that said we still pay for support (granted we were heading down the
> ITSM 8.x path until recently).  Servers get old and need to be replaced,
> that old version of ARS will will only go so far with newer OSes.  We will
> need new license keys for the new servers (without playing illegal games).
> We do a ton of development and we want to continue to incorporate new (UI)
> features.  Starting at 7.5 the new and updated web UI controls have been
> highly valuable.  We too use Remedy every day and it is considered one of
> higher priority apps DR wise (much of the info we need to recover is stored
> in Remedy).
>
> My aim is not to call out your customer however we are dancing around some
> legalities...  How can an organization upgrade ARS without a support
> contract?  The reasons your customer is not able to access parts of the BMC
> site, including software, is because that entitlement ran out with
> support.  I have heard stories of long-running systems that have been off
> of support for years so I know they are out there but I don't think legally
> an organization can continue to run Remedy without support?.?.?  I haven't
> read the license agreement that closely and am not qualified to be
> authoritative on the subject but it is my understanding.
>
> Jason
>
> On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger 
> wrote:
>
>> Long story here but they use remedy every day, yet they dont want to
>> upgrade itsm they are happy enough with their itsm as it is. However,
>> they are running in to compliance issues outsode of remedy, like with
>> MS. Again long story, but I'm just checking if this could be a viable
>> plan B. So I really need some ipinions to ring in here.
>>
>>
>> 
>> On Tue, 11/25/14, Jason Miller  wrote:
>>
>>  Subject: Re: ITSM 7 Defs Running on ARS 7.6
>>  To: arslist@ARSLIST.ORG
>>  Date: Tuesday, November 25, 2014, 3:17 PM
>>
>>  **
>>  You bet it is ok.  You have my blessing.
>> I have not specifically run ITSM
>>  7.1 on ARS 7.6 but largely you should be ok.  There are
>>  some behaviors that may have changed between ARS 7.1 and 7.6
>>  and might give you a few minor surprises but for the most
>>  part the def won't care.  I think if anything you might
>>  run into more issues with 7.1 binaries and a 7.6 server.
>>  Assignment Engine and Approval Engine might be interesting
>>  since those are now AR components but were ITSM components
>>  in earlier versions.  You might choose to no upgrade those
>>  as part of the AR upgrade to keep them inline with version
>>  that the ITSM def were designed around.
>>  From your previous post it sounds
>>  like you (or your customer) don't mind if it is an
>>  unsupported configuration and are working more to keep the
>>  lights on.  Really the only way to know will be to stand up
>>  a sandbox and test thoroughly.  Although if you no longer
>>  have support getting licenses for that sandbox could be
>>  prohibitive.   Your customer might need to check what they
>>  want to do (or not do) with reality.  How important is
>>  Remedy to them?  Not important enough to pay for support
>>  but important enough to try and keep it
>>  updated?
>>  Jason
>>  On Tue, Nov 25, 2014 at
>>  9:50 AM, Scott Hallenger 
>>  wrote:
>>  Seem
>>  completely feasable to me, but wanted to consult the minds
>>  on this as well. Is it OK to run a full ITSM 7.1 def set on
>>  ARS 7.6.
>>
>>
>>
>>
>>  
>> ___
>>
>>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>
>>  "Where the Answers Are, and have been for 20
>>  years"
>>
>>
>>
>>  _ARSlist: "Where the Answers Are" and have been
>>  for 20 years_
>>
>>
>> ___

Re: ITSM 7 Defs Running on ARS 7.6

[Jason Miller]

Thanks for the info.  Viable, yes.  Potentially with some challenges.

We are still on Help Desk 6 on 8.1 ARS.  I stop short of calling it ITSM
because all we are using is Help Desk and this was before Assignment
Engine, EIE/AIE and various other newer processes external to AR that now
make up the whole ITSM suite tick.

At this point I call it ours because it is so customized and so far out of
support that we'll never upgrade over it.  In fact we recently converted
all of the Help Desk, CMDB and SLA objects to Custom (I plan on deleting
the CMDB and SLA stuff, we don't use them and are already broken
binary-wise).

With that said we still pay for support (granted we were heading down the
ITSM 8.x path until recently).  Servers get old and need to be replaced,
that old version of ARS will will only go so far with newer OSes.  We will
need new license keys for the new servers (without playing illegal games).
We do a ton of development and we want to continue to incorporate new (UI)
features.  Starting at 7.5 the new and updated web UI controls have been
highly valuable.  We too use Remedy every day and it is considered one of
higher priority apps DR wise (much of the info we need to recover is stored
in Remedy).

My aim is not to call out your customer however we are dancing around some
legalities...  How can an organization upgrade ARS without a support
contract?  The reasons your customer is not able to access parts of the BMC
site, including software, is because that entitlement ran out with
support.  I have heard stories of long-running systems that have been off
of support for years so I know they are out there but I don't think legally
an organization can continue to run Remedy without support?.?.?  I haven't
read the license agreement that closely and am not qualified to be
authoritative on the subject but it is my understanding.

Jason

On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger  wrote:

> Long story here but they use remedy every day, yet they dont want to
> upgrade itsm they are happy enough with their itsm as it is. However,
> they are running in to compliance issues outsode of remedy, like with
> MS. Again long story, but I'm just checking if this could be a viable
> plan B. So I really need some ipinions to ring in here.
>
>
> 
> On Tue, 11/25/14, Jason Miller  wrote:
>
>  Subject: Re: ITSM 7 Defs Running on ARS 7.6
>  To: arslist@ARSLIST.ORG
>  Date: Tuesday, November 25, 2014, 3:17 PM
>
>  **
>  You bet it is ok.  You have my blessing.
> I have not specifically run ITSM
>  7.1 on ARS 7.6 but largely you should be ok.  There are
>  some behaviors that may have changed between ARS 7.1 and 7.6
>  and might give you a few minor surprises but for the most
>  part the def won't care.  I think if anything you might
>  run into more issues with 7.1 binaries and a 7.6 server.
>  Assignment Engine and Approval Engine might be interesting
>  since those are now AR components but were ITSM components
>  in earlier versions.  You might choose to no upgrade those
>  as part of the AR upgrade to keep them inline with version
>  that the ITSM def were designed around.
>  From your previous post it sounds
>  like you (or your customer) don't mind if it is an
>  unsupported configuration and are working more to keep the
>  lights on.  Really the only way to know will be to stand up
>  a sandbox and test thoroughly.  Although if you no longer
>  have support getting licenses for that sandbox could be
>  prohibitive.   Your customer might need to check what they
>  want to do (or not do) with reality.  How important is
>  Remedy to them?  Not important enough to pay for support
>  but important enough to try and keep it
>  updated?
>  Jason
>  On Tue, Nov 25, 2014 at
>  9:50 AM, Scott Hallenger 
>  wrote:
>  Seem
>  completely feasable to me, but wanted to consult the minds
>  on this as well. Is it OK to run a full ITSM 7.1 def set on
>  ARS 7.6.
>
>
>
>
>  
> ___
>
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>
>  "Where the Answers Are, and have been for 20
>  years"
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Test Plan

[Scott Hallenger]

ITSM 7.1  is the same everywhere (until its customized of course). So it stands 
to reason that there are 1000s of test docs out there that match up directly to 
itsm 7 OOB. Its an old unsupported system now, no need to keep those docs so 
close to the chest.

On Tue, 11/25/14, Carin Grobler  wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 4:10 PM
 
 **
 Testing an upgrade /install
 1. Core functionality of the server
 and related services2. Validate and test
  Foundation elements and supporting data3. Use
 User guides to  test  base functionality of each ITSM
 application4. Test all  Integration's within
 ITSM and outside (LDAP, SSO etc)5, Provide key
 users access to test  their day to day
 processes6. Stress/ Performance testing (
 can't tell you how many times this one has bit me
 )
 Hope this helps a
 wee bit 
 Carin
 On Tue, Nov 25, 2014 at
 2:28 PM, Rick Cook 
 wrote:
 **
 Well, those that have would not likely be
 able to share those documents, because they would be the
 proprietary property of either their consulting agency or
 the client.
 That being said,
 a generic plan would simply be to test the processes that
 the ITSM products use.  Set up some configuration data, to
 be sure that the back-end forms are populated.  Set up a
 simple approval process, and be sure that you test that it
 works.  Create a record via email, and test that outgoing
 ones work, too.  Any plug-in (like LDAP or WS) that you use
 should be tested.  Anything that runs as a separate daemon
 or service should be tested.  Be sure that you can access
 the CMDB from both the Atrium console and from
 ITSM.
 It's not
 rocket surgery.
 Rick Cook
 
 
 On Tue, Nov 25, 2014 at 12:19 PM,
 Scott Hallenger 
 wrote:
 I find it hard to belive that not a
 consultant out there has ever gone through an
 upgrade/deployment and had to have the user population test
 the newley stood up system. Does not have to be an official
 BMC doc. Just any company that has UATd 7.1 ot 7.6. However,
 my google searches did yield anything either.
 
 
 
 
 
 
 
 On Tue, 11/25/14, Jason Miller 
 wrote:
 
 
 
  Subject: Re: Remedy Test Plan
 
  To: arslist@ARSLIST.ORG
 
  Date: Tuesday, November 25, 2014, 2:49 PM
 
 
 
  **
 
  I ready it the same way you did.  I wish you
 
  luck on finding such a document from BMC (and not
 paying
 
  Professional Services for it).
 
  Jason
 
  On Tue, Nov 25, 2014 at
 
  10:45 AM, JD Hood 
 
  wrote:
 
  **
 
  OK -- I completely misread the original post
 
  by Scott Hallenger. I
 
  thought he was looking for a UAT test plan... He was
 just
 
  looking for the upgrade plan. My bad.
 
  But if anyone
 
  knows if a BMC "blessed" UAT plan exists,
 strictly
 
  for OOB functionality, that would be awesome
 
  too!
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  1:39 PM, JD Hood 
 
  wrote:
 
  Yep - I've looked at the files attached
 
  to KA404409 (and the
 
  other related AMIGO pages) and there is nothing that
 looks
 
  like a post-upgrade test-plan that could be used to UAT
 the
 
  out-of-the-box ITSM -- a test plan that exercises
 
  the out-of-the-box
 
  modules to validate out-of-the-box
 
  functionality.
 
  Perhaps BMC took
 
  it down for some reason...
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  12:48 PM, Carin Grobler 
 
  wrote:
 
  **
 
  Look at KA404409 there is templates
 
  attached 
 
  On Tue, Nov 25, 2014 at
 
  11:38 AM, Carin Grobler 
 
  wrote:
 
  Are you doing a parallel upgrade or in
 
  place 
 
  On Tue, Nov 25, 2014 at
 
  10:59 AM, JD Hood 
 
  wrote:
 
  **
 
  Paged through every Remedy/Atrium/ITSM
 
  "Amigo" related page I could find and the
 only
 
  spreadsheet I saw was for sizing recommendations.
 
 
 
  Like always with BMC docs,
 
  this spreadsheet is going to be as easy to find as
 
  Bigfoot...
 
  -JDHood
 
 
 
  On Tue, Nov 25, 2014
 
  at 11:00 AM, Carin Grobler 
 
  wrote:
 
  **
 
  https://communities.bmc.com/docs/DOC-28417
 
 
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:57 AM, Rob Dudley 
 
  wrote:
 
  **
 
  Claire/Scott -
 
 
 
  Can you post a link to this AMIGO program
 
  you're referring to?  I can't seem to find it
 
  within the Documentation section on BMC's site.
 
 
 
  Thanks,
 
 
 
  Rob D.
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:03 AM, LJ LongWing 
 
  wrote:
 
  **
 
  Scott,Docs don't even require a
 
  login anymore, let alone a support
 
  contract...
 
  On Tue, Nov 25, 2014 at
 
  6:44 AM, Scott Hallenger 
 
  wrote:
 
  **
 
  Cant get in
 
  there, my clients support expired and they will not
 
  renew...
 
 
 
       On Monday, November 24, 2014
 
  2:31 PM, "Sanford, Claire" 
 
  wrote:
 
 
 
 
 
   Look at the AMIGO program in the DOCS
 
  section on BMC.  There is a great spreadsheet there that
 is
 
  basically your plan. 
 
 
 
  -Original Message-
 
  From: Action Request System discussion
 
  list(ARSList)

Re: ITSM 7 Defs Running on ARS 7.6

[Scott Hallenger]

Long story here but they use remedy every day, yet they dont want to 
upgrade itsm they are happy enough with their itsm as it is. However, they 
are running in to compliance issues outsode of remedy, like with MS. Again 
long story, but I'm just checking if this could be a viable plan B. So I really 
need some ipinions to ring in here.



On Tue, 11/25/14, Jason Miller  wrote:

 Subject: Re: ITSM 7 Defs Running on ARS 7.6
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 3:17 PM
 
 **
 You bet it is ok.  You have my blessing.
    I have not specifically run ITSM
 7.1 on ARS 7.6 but largely you should be ok.  There are
 some behaviors that may have changed between ARS 7.1 and 7.6
 and might give you a few minor surprises but for the most
 part the def won't care.  I think if anything you might
 run into more issues with 7.1 binaries and a 7.6 server. 
 Assignment Engine and Approval Engine might be interesting
 since those are now AR components but were ITSM components
 in earlier versions.  You might choose to no upgrade those
 as part of the AR upgrade to keep them inline with version
 that the ITSM def were designed around.
 From your previous post it sounds
 like you (or your customer) don't mind if it is an
 unsupported configuration and are working more to keep the
 lights on.  Really the only way to know will be to stand up
 a sandbox and test thoroughly.  Although if you no longer
 have support getting licenses for that sandbox could be
 prohibitive.   Your customer might need to check what they
 want to do (or not do) with reality.  How important is
 Remedy to them?  Not important enough to pay for support
 but important enough to try and keep it
 updated?
 Jason 
 On Tue, Nov 25, 2014 at
 9:50 AM, Scott Hallenger 
 wrote:
 Seem
 completely feasable to me, but wanted to consult the minds
 on this as well. Is it OK to run a full ITSM 7.1 def set on
 ARS 7.6.
 
 
 
 ___
 
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 
 "Where the Answers Are, and have been for 20
 years"
 
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Test Plan

[Carin Grobler]

Testing an upgrade /install

1. Core functionality of the server and related services
2. Validate and test  Foundation elements and supporting data
3. Use User guides to  test  base functionality of each ITSM application
4. Test all  Integration's within ITSM and outside (LDAP, SSO etc)
5, Provide key users access to test  their day to day processes
6. Stress/ Performance testing ( can't tell you how many times this one has
bit me )

Hope this helps a wee bit

Carin

On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook  wrote:

> **
> Well, those that have would not likely be able to share those documents,
> because they would be the proprietary property of either their consulting
> agency or the client.
>
> That being said, a generic plan would simply be to test the processes that
> the ITSM products use.  Set up some configuration data, to be sure that the
> back-end forms are populated.  Set up a simple approval process, and be
> sure that you test that it works.  Create a record via email, and test that
> outgoing ones work, too.  Any plug-in (like LDAP or WS) that you use should
> be tested.  Anything that runs as a separate daemon or service should be
> tested.  Be sure that you can access the CMDB from both the Atrium console
> and from ITSM.
>
> It's not rocket surgery.
>
> Rick Cook
>
> On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger 
> wrote:
>
>> I find it hard to belive that not a consultant out there has ever gone
>> through an upgrade/deployment and had to have the user population test the
>> newley stood up system. Does not have to be an official BMC doc. Just any
>> company that has UATd 7.1 ot 7.6. However, my google searches did yield
>> anything either.
>>
>>
>> 
>> On Tue, 11/25/14, Jason Miller  wrote:
>>
>>  Subject: Re: Remedy Test Plan
>>  To: arslist@ARSLIST.ORG
>>  Date: Tuesday, November 25, 2014, 2:49 PM
>>
>>  **
>>  I ready it the same way you did.  I wish you
>>  luck on finding such a document from BMC (and not paying
>>  Professional Services for it).
>>  Jason
>>  On Tue, Nov 25, 2014 at
>>  10:45 AM, JD Hood 
>>  wrote:
>>  **
>>  OK -- I completely misread the original post
>>  by Scott Hallenger. I
>>  thought he was looking for a UAT test plan... He was just
>>  looking for the upgrade plan. My bad.
>>  But if anyone
>>  knows if a BMC "blessed" UAT plan exists, strictly
>>  for OOB functionality, that would be awesome
>>  too!
>>  -JDHood
>>  On Tue, Nov 25, 2014 at
>>  1:39 PM, JD Hood 
>>  wrote:
>>  Yep - I've looked at the files attached
>>  to KA404409 (and the
>>  other related AMIGO pages) and there is nothing that looks
>>  like a post-upgrade test-plan that could be used to UAT the
>>  out-of-the-box ITSM -- a test plan that exercises
>>  the out-of-the-box
>>  modules to validate out-of-the-box
>>  functionality.
>>  Perhaps BMC took
>>  it down for some reason...
>>  -JDHood
>>  On Tue, Nov 25, 2014 at
>>  12:48 PM, Carin Grobler 
>>  wrote:
>>  **
>>  Look at KA404409 there is templates
>>  attached
>>  On Tue, Nov 25, 2014 at
>>  11:38 AM, Carin Grobler 
>>  wrote:
>>  Are you doing a parallel upgrade or in
>>  place
>>  On Tue, Nov 25, 2014 at
>>  10:59 AM, JD Hood 
>>  wrote:
>>  **
>>  Paged through every Remedy/Atrium/ITSM
>>  "Amigo" related page I could find and the only
>>  spreadsheet I saw was for sizing recommendations.
>>
>>  Like always with BMC docs,
>>  this spreadsheet is going to be as easy to find as
>>  Bigfoot...
>>  -JDHood
>>
>>  On Tue, Nov 25, 2014
>>  at 11:00 AM, Carin Grobler 
>>  wrote:
>>  **
>>  https://communities.bmc.com/docs/DOC-28417
>>
>>
>>  On Tue, Nov 25, 2014 at
>>  9:57 AM, Rob Dudley 
>>  wrote:
>>  **
>>  Claire/Scott -
>>
>>  Can you post a link to this AMIGO program
>>  you're referring to?  I can't seem to find it
>>  within the Documentation section on BMC's site.
>>
>>  Thanks,
>>
>>  Rob D.
>>
>>  On Tue, Nov 25, 2014 at
>>  9:03 AM, LJ LongWing 
>>  wrote:
>>  **
>>  Scott,Docs don't even require a
>>
>>  login anymore, let alone a support
>>  contract...
>>  On Tue, Nov 25, 2014 at
>>  6:44 AM, Scott Hallenger 
>>  wrote:
>>  **
>>  Cant get in
>>  there, my clients support expired and they will not
>>  renew...
>>
>>   On Monday, November 24, 2014
>>  2:31 PM, "Sanford, Claire" 
>>  wrote:
>>
>>
>>   Look at the AMIGO program in the DOCS
>>  section on BMC.  There is a great spreadsheet there that is
>>  basically your plan.
>>
>>  -Original Message-
>>  From: Action Request System discussion
>>  list(ARSList) [mailto:arslist@ARSLIST.ORG]
>>  On Behalf Of Scott Hallenger
>>  Sent: Monday,
>>  November 24, 2014 10:54 AM
>>  To: arslist@ARSLIST.ORG
>>  Subject: Remedy Test Plan
>>
>>  Would anyone be willing to share a remedy post
>>  migration/upgrade plan that they may have laying around. Any
>>  version from 7.1 on would be ok. Any info is better than no
>>  info. Thanks in advance my fellow listers..
>>
>>
>>
>>
>>
>>
> _ARSlist: "Where the Answers Are"

Re: Remedy Test Plan

[Rick Cook]

Well, those that have would not likely be able to share those documents,
because they would be the proprietary property of either their consulting
agency or the client.

That being said, a generic plan would simply be to test the processes that
the ITSM products use.  Set up some configuration data, to be sure that the
back-end forms are populated.  Set up a simple approval process, and be
sure that you test that it works.  Create a record via email, and test that
outgoing ones work, too.  Any plug-in (like LDAP or WS) that you use should
be tested.  Anything that runs as a separate daemon or service should be
tested.  Be sure that you can access the CMDB from both the Atrium console
and from ITSM.

It's not rocket surgery.

Rick Cook

On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger  wrote:

> I find it hard to belive that not a consultant out there has ever gone
> through an upgrade/deployment and had to have the user population test the
> newley stood up system. Does not have to be an official BMC doc. Just any
> company that has UATd 7.1 ot 7.6. However, my google searches did yield
> anything either.
>
>
> 
> On Tue, 11/25/14, Jason Miller  wrote:
>
>  Subject: Re: Remedy Test Plan
>  To: arslist@ARSLIST.ORG
>  Date: Tuesday, November 25, 2014, 2:49 PM
>
>  **
>  I ready it the same way you did.  I wish you
>  luck on finding such a document from BMC (and not paying
>  Professional Services for it).
>  Jason
>  On Tue, Nov 25, 2014 at
>  10:45 AM, JD Hood 
>  wrote:
>  **
>  OK -- I completely misread the original post
>  by Scott Hallenger. I
>  thought he was looking for a UAT test plan... He was just
>  looking for the upgrade plan. My bad.
>  But if anyone
>  knows if a BMC "blessed" UAT plan exists, strictly
>  for OOB functionality, that would be awesome
>  too!
>  -JDHood
>  On Tue, Nov 25, 2014 at
>  1:39 PM, JD Hood 
>  wrote:
>  Yep - I've looked at the files attached
>  to KA404409 (and the
>  other related AMIGO pages) and there is nothing that looks
>  like a post-upgrade test-plan that could be used to UAT the
>  out-of-the-box ITSM -- a test plan that exercises
>  the out-of-the-box
>  modules to validate out-of-the-box
>  functionality.
>  Perhaps BMC took
>  it down for some reason...
>  -JDHood
>  On Tue, Nov 25, 2014 at
>  12:48 PM, Carin Grobler 
>  wrote:
>  **
>  Look at KA404409 there is templates
>  attached
>  On Tue, Nov 25, 2014 at
>  11:38 AM, Carin Grobler 
>  wrote:
>  Are you doing a parallel upgrade or in
>  place
>  On Tue, Nov 25, 2014 at
>  10:59 AM, JD Hood 
>  wrote:
>  **
>  Paged through every Remedy/Atrium/ITSM
>  "Amigo" related page I could find and the only
>  spreadsheet I saw was for sizing recommendations.
>
>  Like always with BMC docs,
>  this spreadsheet is going to be as easy to find as
>  Bigfoot...
>  -JDHood
>
>  On Tue, Nov 25, 2014
>  at 11:00 AM, Carin Grobler 
>  wrote:
>  **
>  https://communities.bmc.com/docs/DOC-28417
>
>
>  On Tue, Nov 25, 2014 at
>  9:57 AM, Rob Dudley 
>  wrote:
>  **
>  Claire/Scott -
>
>  Can you post a link to this AMIGO program
>  you're referring to?  I can't seem to find it
>  within the Documentation section on BMC's site.
>
>  Thanks,
>
>  Rob D.
>
>  On Tue, Nov 25, 2014 at
>  9:03 AM, LJ LongWing 
>  wrote:
>  **
>  Scott,Docs don't even require a
>  login anymore, let alone a support
>  contract...
>  On Tue, Nov 25, 2014 at
>  6:44 AM, Scott Hallenger 
>  wrote:
>  **
>  Cant get in
>  there, my clients support expired and they will not
>  renew...
>
>   On Monday, November 24, 2014
>  2:31 PM, "Sanford, Claire" 
>  wrote:
>
>
>   Look at the AMIGO program in the DOCS
>  section on BMC.  There is a great spreadsheet there that is
>  basically your plan.
>
>  -Original Message-
>  From: Action Request System discussion
>  list(ARSList) [mailto:arslist@ARSLIST.ORG]
>  On Behalf Of Scott Hallenger
>  Sent: Monday,
>  November 24, 2014 10:54 AM
>  To: arslist@ARSLIST.ORG
>  Subject: Remedy Test Plan
>
>  Would anyone be willing to share a remedy post
>  migration/upgrade plan that they may have laying around. Any
>  version from 7.1 on would be ok. Any info is better than no
>  info. Thanks in advance my fellow listers..
>
>
>
>
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Test Plan

[Jason Miller]

I agree consultants have them.  But I think the rub there is the
consultants use those to make a living.  There have been a number of times
I have talked to people/partners/BMC Professional Services that have the
docs/process/whatever I am looking for and say we can have them for the
low, low price of tens of thousands of dollars by using their services.

Jason

On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger  wrote:

> I find it hard to belive that not a consultant out there has ever gone
> through an upgrade/deployment and had to have the user population test the
> newley stood up system. Does not have to be an official BMC doc. Just any
> company that has UATd 7.1 ot 7.6. However, my google searches did yield
> anything either.
>
>
> 
> On Tue, 11/25/14, Jason Miller  wrote:
>
>  Subject: Re: Remedy Test Plan
>  To: arslist@ARSLIST.ORG
>  Date: Tuesday, November 25, 2014, 2:49 PM
>
>  **
>  I ready it the same way you did.  I wish you
>  luck on finding such a document from BMC (and not paying
>  Professional Services for it).
>  Jason
>  On Tue, Nov 25, 2014 at
>  10:45 AM, JD Hood 
>  wrote:
>  **
>  OK -- I completely misread the original post
>  by Scott Hallenger. I
>  thought he was looking for a UAT test plan... He was just
>  looking for the upgrade plan. My bad.
>  But if anyone
>  knows if a BMC "blessed" UAT plan exists, strictly
>  for OOB functionality, that would be awesome
>  too!
>  -JDHood
>  On Tue, Nov 25, 2014 at
>  1:39 PM, JD Hood 
>  wrote:
>  Yep - I've looked at the files attached
>  to KA404409 (and the
>  other related AMIGO pages) and there is nothing that looks
>  like a post-upgrade test-plan that could be used to UAT the
>  out-of-the-box ITSM -- a test plan that exercises
>  the out-of-the-box
>  modules to validate out-of-the-box
>  functionality.
>  Perhaps BMC took
>  it down for some reason...
>  -JDHood
>  On Tue, Nov 25, 2014 at
>  12:48 PM, Carin Grobler 
>  wrote:
>  **
>  Look at KA404409 there is templates
>  attached
>  On Tue, Nov 25, 2014 at
>  11:38 AM, Carin Grobler 
>  wrote:
>  Are you doing a parallel upgrade or in
>  place
>  On Tue, Nov 25, 2014 at
>  10:59 AM, JD Hood 
>  wrote:
>  **
>  Paged through every Remedy/Atrium/ITSM
>  "Amigo" related page I could find and the only
>  spreadsheet I saw was for sizing recommendations.
>
>  Like always with BMC docs,
>  this spreadsheet is going to be as easy to find as
>  Bigfoot...
>  -JDHood
>
>  On Tue, Nov 25, 2014
>  at 11:00 AM, Carin Grobler 
>  wrote:
>  **
>  https://communities.bmc.com/docs/DOC-28417
>
>
>  On Tue, Nov 25, 2014 at
>  9:57 AM, Rob Dudley 
>  wrote:
>  **
>  Claire/Scott -
>
>  Can you post a link to this AMIGO program
>  you're referring to?  I can't seem to find it
>  within the Documentation section on BMC's site.
>
>  Thanks,
>
>  Rob D.
>
>  On Tue, Nov 25, 2014 at
>  9:03 AM, LJ LongWing 
>  wrote:
>  **
>  Scott,Docs don't even require a
>  login anymore, let alone a support
>  contract...
>  On Tue, Nov 25, 2014 at
>  6:44 AM, Scott Hallenger 
>  wrote:
>  **
>  Cant get in
>  there, my clients support expired and they will not
>  renew...
>
>   On Monday, November 24, 2014
>  2:31 PM, "Sanford, Claire" 
>  wrote:
>
>
>   Look at the AMIGO program in the DOCS
>  section on BMC.  There is a great spreadsheet there that is
>  basically your plan.
>
>  -Original Message-
>  From: Action Request System discussion
>  list(ARSList) [mailto:arslist@ARSLIST.ORG]
>  On Behalf Of Scott Hallenger
>  Sent: Monday,
>  November 24, 2014 10:54 AM
>  To: arslist@ARSLIST.ORG
>  Subject: Remedy Test Plan
>
>  Would anyone be willing to share a remedy post
>  migration/upgrade plan that they may have laying around. Any
>  version from 7.1 on would be ok. Any info is better than no
>  info. Thanks in advance my fellow listers..
>
>
>  
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  "Where the Answers Are, and have been for
>  20 years"
>
>
>  
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  "Where the Answers Are, and have been for
>  20 years"
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives 

Re: OT: Re: Remedy Test Plan

[Scott Hallenger]

Thanks Jason I'll give trhis some thought...


On Tue, 11/25/14, Jason Miller  wrote:

 Subject: OT: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:53 PM
 
 **
 I saw this in my spam folder after my last
 reply.  I know others have had an issue with Yahoo mail
 being marked as spam on the List (by Gmail users).  You
 might want to consider creating/using an email address from
 a service other than Yahoo to make sure everybody on the
 list is seeing your posts.
 Jason
 
 On Tue, Nov 25, 2014
 at 11:04 AM, Scott Hallenger 
 wrote:
 No...
 test plan... post upgrade/install test plan.even down to
 the use cases if possible..
 
 
 
 
 
 On Tue, 11/25/14, JD Hood 
 wrote:
 
 
 
  Subject: Re: Remedy Test Plan
 
  To: arslist@ARSLIST.ORG
 
  Date: Tuesday, November 25, 2014, 1:45 PM
 
 
 
  **
 
  OK -- I completely misread the original post
 
  by Scott Hallenger. I
 
  thought he was looking for a UAT test plan... He was just
 
  looking for the upgrade plan. My bad.
 
  But if anyone
 
  knows if a BMC "blessed" UAT plan exists,
 strictly
 
  for OOB functionality, that would be awesome
 
  too!
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  1:39 PM, JD Hood 
 
  wrote:
 
  Yep - I've looked at the files attached
 
  to KA404409 (and the
 
  other related AMIGO pages) and there is nothing that
 looks
 
  like a post-upgrade test-plan that could be used to UAT
 the
 
  out-of-the-box ITSM -- a test plan that exercises
 
  the out-of-the-box
 
  modules to validate out-of-the-box
 
  functionality.
 
  Perhaps BMC took
 
  it down for some reason...
 
  -JDHood
 
  On Tue, Nov 25, 2014 at
 
  12:48 PM, Carin Grobler 
 
  wrote:
 
  **
 
  Look at KA404409 there is templates
 
  attached 
 
  On Tue, Nov 25, 2014 at
 
  11:38 AM, Carin Grobler 
 
  wrote:
 
  Are you doing a parallel upgrade or in
 
  place 
 
  On Tue, Nov 25, 2014 at
 
  10:59 AM, JD Hood 
 
  wrote:
 
  **
 
  Paged through every Remedy/Atrium/ITSM
 
  "Amigo" related page I could find and the only
 
  spreadsheet I saw was for sizing recommendations.
 
 
 
  Like always with BMC docs,
 
  this spreadsheet is going to be as easy to find as
 
  Bigfoot...
 
  -JDHood
 
 
 
  On Tue, Nov 25, 2014
 
  at 11:00 AM, Carin Grobler 
 
  wrote:
 
  **
 
  https://communities.bmc.com/docs/DOC-28417
 
 
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:57 AM, Rob Dudley 
 
  wrote:
 
  **
 
  Claire/Scott -
 
 
 
  Can you post a link to this AMIGO program
 
  you're referring to?  I can't seem to find it
 
  within the Documentation section on BMC's site.
 
 
 
  Thanks,
 
 
 
  Rob D.
 
 
 
  On Tue, Nov 25, 2014 at
 
  9:03 AM, LJ LongWing 
 
  wrote:
 
  **
 
  Scott,Docs don't even require a
 
  login anymore, let alone a
 support
 
  contract...
 
  On Tue, Nov 25, 2014 at
 
  6:44 AM, Scott Hallenger 
 
  wrote:
 
  **
 
  Cant get in
 
  there, my clients support expired and they will not
 
  renew...
 
 
 
       On Monday, November 24, 2014
 
  2:31 PM, "Sanford, Claire" 
 
  wrote:
 
 
 
 
 
   Look at the AMIGO program in the DOCS
 
  section on BMC.  There is a great spreadsheet there that
 is
 
  basically your plan. 
 
 
 
  -Original Message-
 
  From: Action Request System discussion
 
  list(ARSList) [mailto:arslist@ARSLIST.ORG]
 
  On Behalf Of Scott Hallenger
 
  Sent: Monday,
 
  November 24, 2014 10:54 AM
 
  To: arslist@ARSLIST.ORG
 
  Subject: Remedy Test Plan
 
 
 
  Would anyone be willing to share a remedy post
 
  migration/upgrade plan that they may have laying around.
 Any
 
  version from 7.1 on would be ok. Any info is better than
 no
 
  info. Thanks in advance my fellow listers..
 
 
 
  
___
 
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 
  "Where the Answers Are, and have been for
 
  20 years"
 
 
 
  
___
 
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 
  "Where the Answers Are, and have been for
 
  20 years"
 
 
 
 
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
 
 
 
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
 
 
 
 
 
 
  _ARSlist: "Where the Answers Are" and have been
 
  for 20 years_
 
 
 
 ___
 
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 
 "Where the Answers Are, and have been for 20
 years"
 
 
 
 _ARSlist: "Where the Answers Are" and have bee

Re: Remedy Test Plan

[Scott Hallenger]

I find it hard to belive that not a consultant out there has ever gone through 
an upgrade/deployment and had to have the user population test the newley stood 
up system. Does not have to be an official BMC doc. Just any company that has 
UATd 7.1 ot 7.6. However, my google searches did yield anything either. 



On Tue, 11/25/14, Jason Miller  wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 2:49 PM
 
 **
 I ready it the same way you did.  I wish you
 luck on finding such a document from BMC (and not paying
 Professional Services for it).
 Jason
 On Tue, Nov 25, 2014 at
 10:45 AM, JD Hood 
 wrote:
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC "blessed" UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood 
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler 
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler 
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood 
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 "Amigo" related page I could find and the only
 spreadsheet I saw was for sizing recommendations. 
 
 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood
 
 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler 
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417
 
 
 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley 
 wrote:
 **
 Claire/Scott -
 
 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.
 
 Thanks,
 
 Rob D.
 
 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing 
 wrote:
 **
 Scott,Docs don't even require a
 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger 
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew... 
 
  On Monday, November 24, 2014
 2:31 PM, "Sanford, Claire" 
 wrote:
 
 
  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan.  
 
 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan
 
 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok. Any info is better than no
 info. Thanks in advance my fellow listers..
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for
 20 years"
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for
 20 years"
 
  
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ITSM 7 Defs Running on ARS 7.6

[Jason Miller]

You bet it is ok.  You have my blessing.I have not
specifically run ITSM 7.1 on ARS 7.6 but largely you should be ok.  There
are some behaviors that may have changed between ARS 7.1 and 7.6 and might
give you a few minor surprises but for the most part the def won't care.  I
think if anything you might run into more issues with 7.1 binaries and a
7.6 server.  Assignment Engine and Approval Engine might be interesting
since those are now AR components but were ITSM components in earlier
versions.  You might choose to no upgrade those as part of the AR upgrade
to keep them inline with version that the ITSM def were designed around.

>From your previous post it sounds like you (or your customer) don't mind if
it is an unsupported configuration and are working more to keep the lights
on.  Really the only way to know will be to stand up a sandbox and test
thoroughly.  Although if you no longer have support getting licenses for
that sandbox could be prohibitive.   Your customer might need to check what
they want to do (or not do) with reality.  How important is Remedy to
them?  Not important enough to pay for support but important enough to try
and keep it updated?

Jason

On Tue, Nov 25, 2014 at 9:50 AM, Scott Hallenger  wrote:

> Seem completely feasable to me, but wanted to consult the minds on this as
> well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

OT: Re: Remedy Test Plan

[Jason Miller]

I saw this in my spam folder after my last reply.  I know others have had
an issue with Yahoo mail being marked as spam on the List (by Gmail
users).  You might want to consider creating/using an email address from a
service other than Yahoo to make sure everybody on the list is seeing your
posts.

Jason

On Tue, Nov 25, 2014 at 11:04 AM, Scott Hallenger  wrote:

> No... test plan... post upgrade/install test plan.even down to the use
> cases if possible..
>
> 
> On Tue, 11/25/14, JD Hood  wrote:
>
>  Subject: Re: Remedy Test Plan
>  To: arslist@ARSLIST.ORG
>  Date: Tuesday, November 25, 2014, 1:45 PM
>
>  **
>  OK -- I completely misread the original post
>  by Scott Hallenger. I
>  thought he was looking for a UAT test plan... He was just
>  looking for the upgrade plan. My bad.
>  But if anyone
>  knows if a BMC "blessed" UAT plan exists, strictly
>  for OOB functionality, that would be awesome
>  too!
>  -JDHood
>  On Tue, Nov 25, 2014 at
>  1:39 PM, JD Hood 
>  wrote:
>  Yep - I've looked at the files attached
>  to KA404409 (and the
>  other related AMIGO pages) and there is nothing that looks
>  like a post-upgrade test-plan that could be used to UAT the
>  out-of-the-box ITSM -- a test plan that exercises
>  the out-of-the-box
>  modules to validate out-of-the-box
>  functionality.
>  Perhaps BMC took
>  it down for some reason...
>  -JDHood
>  On Tue, Nov 25, 2014 at
>  12:48 PM, Carin Grobler 
>  wrote:
>  **
>  Look at KA404409 there is templates
>  attached
>  On Tue, Nov 25, 2014 at
>  11:38 AM, Carin Grobler 
>  wrote:
>  Are you doing a parallel upgrade or in
>  place
>  On Tue, Nov 25, 2014 at
>  10:59 AM, JD Hood 
>  wrote:
>  **
>  Paged through every Remedy/Atrium/ITSM
>  "Amigo" related page I could find and the only
>  spreadsheet I saw was for sizing recommendations.
>
>  Like always with BMC docs,
>  this spreadsheet is going to be as easy to find as
>  Bigfoot...
>  -JDHood
>
>  On Tue, Nov 25, 2014
>  at 11:00 AM, Carin Grobler 
>  wrote:
>  **
>  https://communities.bmc.com/docs/DOC-28417
>
>
>  On Tue, Nov 25, 2014 at
>  9:57 AM, Rob Dudley 
>  wrote:
>  **
>  Claire/Scott -
>
>  Can you post a link to this AMIGO program
>  you're referring to?  I can't seem to find it
>  within the Documentation section on BMC's site.
>
>  Thanks,
>
>  Rob D.
>
>  On Tue, Nov 25, 2014 at
>  9:03 AM, LJ LongWing 
>  wrote:
>  **
>  Scott,Docs don't even require a
>  login anymore, let alone a support
>  contract...
>  On Tue, Nov 25, 2014 at
>  6:44 AM, Scott Hallenger 
>  wrote:
>  **
>  Cant get in
>  there, my clients support expired and they will not
>  renew...
>
>   On Monday, November 24, 2014
>  2:31 PM, "Sanford, Claire" 
>  wrote:
>
>
>   Look at the AMIGO program in the DOCS
>  section on BMC.  There is a great spreadsheet there that is
>  basically your plan.
>
>  -Original Message-
>  From: Action Request System discussion
>  list(ARSList) [mailto:arslist@ARSLIST.ORG]
>  On Behalf Of Scott Hallenger
>  Sent: Monday,
>  November 24, 2014 10:54 AM
>  To: arslist@ARSLIST.ORG
>  Subject: Remedy Test Plan
>
>  Would anyone be willing to share a remedy post
>  migration/upgrade plan that they may have laying around. Any
>  version from 7.1 on would be ok. Any info is better than no
>  info. Thanks in advance my fellow listers..
>
>
>  
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  "Where the Answers Are, and have been for
>  20 years"
>
>
>  
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  "Where the Answers Are, and have been for
>  20 years"
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Test Plan

[Jason Miller]

I ready it the same way you did.  I wish you luck on finding such a
document from BMC (and not paying Professional Services for it).

Jason

On Tue, Nov 25, 2014 at 10:45 AM, JD Hood  wrote:

> **
> OK -- I completely misread the original post by Scott Hallenger. I
> thought he was looking for a UAT test plan... He was just looking for the
> upgrade plan. My bad.
>
> But if anyone knows if a BMC "blessed" UAT plan exists, strictly for OOB
> functionality, that would be awesome too!
>
> -JDHood
>
> On Tue, Nov 25, 2014 at 1:39 PM, JD Hood  wrote:
>
>> Yep - I've looked at the files attached to KA404409 (and the other
>> related AMIGO pages) and there is nothing that looks like a post-upgrade
>> test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan
>> that exercises the out-of-the-box modules to validate out-of-the-box
>> functionality.
>>
>> Perhaps BMC took it down for some reason...
>>
>> -JDHood
>>
>> On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler 
>> wrote:
>>
>>> **
>>> Look at KA404409
>>>  there is templates attached
>>>
>>> On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler 
>>> wrote:
>>>
 Are you doing a parallel upgrade or in place

 On Tue, Nov 25, 2014 at 10:59 AM, JD Hood  wrote:

> **
> Paged through every Remedy/Atrium/ITSM "Amigo" related page I could
> find and the only spreadsheet I saw was for sizing recommendations.
>
> Like always with BMC docs, this spreadsheet is going to be as easy to
> find as Bigfoot...
>
> -JDHood
>
>
> On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler 
> wrote:
>
>> **
>> https://communities.bmc.com/docs/DOC-28417
>>
>>
>> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley 
>> wrote:
>>
>>> **
>>> Claire/Scott -
>>>
>>> Can you post a link to this AMIGO program you're referring to?  I
>>> can't seem to find it within the Documentation section on BMC's site.
>>>
>>> Thanks,
>>>
>>> Rob D.
>>>
>>> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
>>> wrote:
>>>
 **
 Scott,
 Docs don't even require a login anymore, let alone a support
 contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger >>> > wrote:

> **
> Cant get in there, my clients support expired and they will not
> renew...
>
>
>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
>
> Look at the AMIGO program in the DOCS section on BMC.  There is a
> great spreadsheet there that is basically your plan.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
> Sent: Monday, November 24, 2014 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Test Plan
>
> Would anyone be willing to share a remedy post migration/upgrade
> plan that they may have laying around. Any version from 7.1 on would 
> be ok.
> Any info is better than no info. Thanks in advance my fellow 
> listers..
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>


>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Test Plan

[Scott Hallenger]

No... test plan... post upgrade/install test plan.even down to the use 
cases if possible..


On Tue, 11/25/14, JD Hood  wrote:

 Subject: Re: Remedy Test Plan
 To: arslist@ARSLIST.ORG
 Date: Tuesday, November 25, 2014, 1:45 PM
 
 **
 OK -- I completely misread the original post
 by Scott Hallenger. I
 thought he was looking for a UAT test plan... He was just
 looking for the upgrade plan. My bad.
 But if anyone
 knows if a BMC "blessed" UAT plan exists, strictly
 for OOB functionality, that would be awesome
 too!
 -JDHood
 On Tue, Nov 25, 2014 at
 1:39 PM, JD Hood 
 wrote:
 Yep - I've looked at the files attached
 to KA404409 (and the
 other related AMIGO pages) and there is nothing that looks
 like a post-upgrade test-plan that could be used to UAT the
 out-of-the-box ITSM -- a test plan that exercises
 the out-of-the-box
 modules to validate out-of-the-box
 functionality.
 Perhaps BMC took
 it down for some reason...
 -JDHood
 On Tue, Nov 25, 2014 at
 12:48 PM, Carin Grobler 
 wrote:
 **
 Look at KA404409 there is templates
 attached 
 On Tue, Nov 25, 2014 at
 11:38 AM, Carin Grobler 
 wrote:
 Are you doing a parallel upgrade or in
 place 
 On Tue, Nov 25, 2014 at
 10:59 AM, JD Hood 
 wrote:
 **
 Paged through every Remedy/Atrium/ITSM
 "Amigo" related page I could find and the only
 spreadsheet I saw was for sizing recommendations. 
 
 Like always with BMC docs,
 this spreadsheet is going to be as easy to find as
 Bigfoot...
 -JDHood
 
 On Tue, Nov 25, 2014
 at 11:00 AM, Carin Grobler 
 wrote:
 **
 https://communities.bmc.com/docs/DOC-28417
 
 
 On Tue, Nov 25, 2014 at
 9:57 AM, Rob Dudley 
 wrote:
 **
 Claire/Scott -
 
 Can you post a link to this AMIGO program
 you're referring to?  I can't seem to find it
 within the Documentation section on BMC's site.
 
 Thanks,
 
 Rob D.
 
 On Tue, Nov 25, 2014 at
 9:03 AM, LJ LongWing 
 wrote:
 **
 Scott,Docs don't even require a
 login anymore, let alone a support
 contract...
 On Tue, Nov 25, 2014 at
 6:44 AM, Scott Hallenger 
 wrote:
 **
 Cant get in
 there, my clients support expired and they will not
 renew... 
 
  On Monday, November 24, 2014
 2:31 PM, "Sanford, Claire" 
 wrote:
 
 
  Look at the AMIGO program in the DOCS
 section on BMC.  There is a great spreadsheet there that is
 basically your plan.  
 
 -Original Message-
 From: Action Request System discussion
 list(ARSList) [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Scott Hallenger
 Sent: Monday,
 November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan
 
 Would anyone be willing to share a remedy post
 migration/upgrade plan that they may have laying around. Any
 version from 7.1 on would be ok. Any info is better than no
 info. Thanks in advance my fellow listers..
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for
 20 years"
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for
 20 years"
 
  
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_
 
 
 
 
 _ARSlist: "Where the Answers Are" and have been
 for 20 years_

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Re: Remedy Test Plan

[JD Hood]

OK -- I completely misread the original post by Scott Hallenger. I thought
he was looking for a UAT test plan... He was just looking for the upgrade
plan. My bad.

But if anyone knows if a BMC "blessed" UAT plan exists, strictly for OOB
functionality, that would be awesome too!

-JDHood

On Tue, Nov 25, 2014 at 1:39 PM, JD Hood  wrote:

> Yep - I've looked at the files attached to KA404409 (and the other
> related AMIGO pages) and there is nothing that looks like a post-upgrade
> test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan
> that exercises the out-of-the-box modules to validate out-of-the-box
> functionality.
>
> Perhaps BMC took it down for some reason...
>
> -JDHood
>
> On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler 
> wrote:
>
>> **
>> Look at KA404409
>>  there is templates attached
>>
>> On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler 
>> wrote:
>>
>>> Are you doing a parallel upgrade or in place
>>>
>>> On Tue, Nov 25, 2014 at 10:59 AM, JD Hood  wrote:
>>>
 **
 Paged through every Remedy/Atrium/ITSM "Amigo" related page I could
 find and the only spreadsheet I saw was for sizing recommendations.

 Like always with BMC docs, this spreadsheet is going to be as easy to
 find as Bigfoot...

 -JDHood


 On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler 
 wrote:

> **
> https://communities.bmc.com/docs/DOC-28417
>
>
> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley 
> wrote:
>
>> **
>> Claire/Scott -
>>
>> Can you post a link to this AMIGO program you're referring to?  I
>> can't seem to find it within the Documentation section on BMC's site.
>>
>> Thanks,
>>
>> Rob D.
>>
>> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> Scott,
>>> Docs don't even require a login anymore, let alone a support
>>> contract...
>>>
>>> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
>>> wrote:
>>>
 **
 Cant get in there, my clients support expired and they will not
 renew...


   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
 claire.sanf...@memorialhermann.org> wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a
 great spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade
 plan that they may have laying around. Any version from 7.1 on would 
 be ok.
 Any info is better than no info. Thanks in advance my fellow 
 listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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 "Where the Answers Are, and have been for 20 years"

   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>

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Re: Remedy Test Plan

[JD Hood]

Yep - I've looked at the files attached to KA404409 (and the other related
AMIGO pages) and there is nothing that looks like a post-upgrade test-plan
that could be used to UAT the out-of-the-box ITSM -- a test plan that
exercises the out-of-the-box modules to validate out-of-the-box
functionality.

Perhaps BMC took it down for some reason...

-JDHood

On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler  wrote:

> **
> Look at KA404409
>  there is templates attached
>
> On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler 
> wrote:
>
>> Are you doing a parallel upgrade or in place
>>
>> On Tue, Nov 25, 2014 at 10:59 AM, JD Hood  wrote:
>>
>>> **
>>> Paged through every Remedy/Atrium/ITSM "Amigo" related page I could find
>>> and the only spreadsheet I saw was for sizing recommendations.
>>>
>>> Like always with BMC docs, this spreadsheet is going to be as easy to
>>> find as Bigfoot...
>>>
>>> -JDHood
>>>
>>>
>>> On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler 
>>> wrote:
>>>
 **
 https://communities.bmc.com/docs/DOC-28417


 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:

> **
> Claire/Scott -
>
> Can you post a link to this AMIGO program you're referring to?  I
> can't seem to find it within the Documentation section on BMC's site.
>
> Thanks,
>
> Rob D.
>
> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
> wrote:
>
>> **
>> Scott,
>> Docs don't even require a login anymore, let alone a support
>> contract...
>>
>> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
>> wrote:
>>
>>> **
>>> Cant get in there, my clients support expired and they will not
>>> renew...
>>>
>>>
>>>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
>>> claire.sanf...@memorialhermann.org> wrote:
>>>
>>>
>>> Look at the AMIGO program in the DOCS section on BMC.  There is a
>>> great spreadsheet there that is basically your plan.
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
>>> Sent: Monday, November 24, 2014 10:54 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Remedy Test Plan
>>>
>>> Would anyone be willing to share a remedy post migration/upgrade
>>> plan that they may have laying around. Any version from 7.1 on would be 
>>> ok.
>>> Any info is better than no info. Thanks in advance my fellow 
>>> listers..
>>>
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Required field cannot be blank: AST:Perosn:Data Set ID (ARERR 326)

[Jesse]

Using 8.1 patch 2 we can not create People records getting error "Required 
field cannot be blank: AST:Perosn:Data Set ID (ARERR 326)"
Any help sugestions?
Thanks

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Re: Onboarding Wizard??

[Carin Grobler]

This feature is in 8.1 .02 and later

On Tue, Nov 25, 2014 at 12:25 PM, Jesse 
wrote:

> We are on version 8.1.00 Patch 2 and when we go to Data Management fly out
> we only see Job Console, Spreadsheet Management and Data Wizard, We do not
> see Onboarding Wizard!
> Any help, suggestions?
>
>
> ___
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>

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Onboarding Wizard??

[Jesse]

We are on version 8.1.00 Patch 2 and when we go to Data Management fly out we 
only see Job Console, Spreadsheet Management and Data Wizard, We do not see 
Onboarding Wizard!
Any help, suggestions?

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ITSM 7 Defs Running on ARS 7.6

[Scott Hallenger]

Seem completely feasable to me, but wanted to consult the minds on this as 
well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6.

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Re: Remedy Test Plan

[Carin Grobler]

Look at KA404409
 there is templates attached

On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler  wrote:

> Are you doing a parallel upgrade or in place
>
> On Tue, Nov 25, 2014 at 10:59 AM, JD Hood  wrote:
>
>> **
>> Paged through every Remedy/Atrium/ITSM "Amigo" related page I could find
>> and the only spreadsheet I saw was for sizing recommendations.
>>
>> Like always with BMC docs, this spreadsheet is going to be as easy to
>> find as Bigfoot...
>>
>> -JDHood
>>
>>
>> On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler 
>> wrote:
>>
>>> **
>>> https://communities.bmc.com/docs/DOC-28417
>>>
>>>
>>> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:
>>>
 **
 Claire/Scott -

 Can you post a link to this AMIGO program you're referring to?  I can't
 seem to find it within the Documentation section on BMC's site.

 Thanks,

 Rob D.

 On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
 wrote:

> **
> Scott,
> Docs don't even require a login anymore, let alone a support
> contract...
>
> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
> wrote:
>
>> **
>> Cant get in there, my clients support expired and they will not
>> renew...
>>
>>
>>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
>> claire.sanf...@memorialhermann.org> wrote:
>>
>>
>> Look at the AMIGO program in the DOCS section on BMC.  There is a
>> great spreadsheet there that is basically your plan.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
>> Sent: Monday, November 24, 2014 10:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Remedy Test Plan
>>
>> Would anyone be willing to share a remedy post migration/upgrade plan
>> that they may have laying around. Any version from 7.1 on would be ok. 
>> Any
>> info is better than no info. Thanks in advance my fellow listers..
>>
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>

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Re: Remedy Test Plan

[Carin Grobler]

Are you doing a parallel upgrade or in place

On Tue, Nov 25, 2014 at 10:59 AM, JD Hood  wrote:

> **
> Paged through every Remedy/Atrium/ITSM "Amigo" related page I could find
> and the only spreadsheet I saw was for sizing recommendations.
>
> Like always with BMC docs, this spreadsheet is going to be as easy to find
> as Bigfoot...
>
> -JDHood
>
>
> On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler 
> wrote:
>
>> **
>> https://communities.bmc.com/docs/DOC-28417
>>
>>
>> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:
>>
>>> **
>>> Claire/Scott -
>>>
>>> Can you post a link to this AMIGO program you're referring to?  I can't
>>> seem to find it within the Documentation section on BMC's site.
>>>
>>> Thanks,
>>>
>>> Rob D.
>>>
>>> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
>>> wrote:
>>>
 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
 wrote:

> **
> Cant get in there, my clients support expired and they will not
> renew...
>
>
>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
>
> Look at the AMIGO program in the DOCS section on BMC.  There is a
> great spreadsheet there that is basically your plan.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
> Sent: Monday, November 24, 2014 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Test Plan
>
> Would anyone be willing to share a remedy post migration/upgrade plan
> that they may have laying around. Any version from 7.1 on would be ok. Any
> info is better than no info. Thanks in advance my fellow listers..
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy Test Plan

[JD Hood]

Paged through every Remedy/Atrium/ITSM "Amigo" related page I could find
and the only spreadsheet I saw was for sizing recommendations.

Like always with BMC docs, this spreadsheet is going to be as easy to find
as Bigfoot...

-JDHood


On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler  wrote:

> **
> https://communities.bmc.com/docs/DOC-28417
>
>
> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:
>
>> **
>> Claire/Scott -
>>
>> Can you post a link to this AMIGO program you're referring to?  I can't
>> seem to find it within the Documentation section on BMC's site.
>>
>> Thanks,
>>
>> Rob D.
>>
>> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> Scott,
>>> Docs don't even require a login anymore, let alone a support contract...
>>>
>>> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
>>> wrote:
>>>
 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
 claire.sanf...@memorialhermann.org> wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for 20 years"


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for 20 years"

   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy Test Plan

[Scott Hallenger]

lolSame here I was just afraid to ask. 

 On Tuesday, November 25, 2014 11:25 AM, Carin Grobler 
 wrote:
   

 **let me know if i could be of more help
On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley  wrote:

**Carin -

Thanks for the link!

Rob

On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler  wrote:

**https://communities.bmc.com/docs/DOC-28417


On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:

**Claire/Scott -

Can you post a link to this AMIGO program you're referring to?  I can't seem to 
find it within the Documentation section on BMC's site.

Thanks,

Rob D.

On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing  wrote:

**Scott,Docs don't even require a login anymore, let alone a support contract...
On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger  wrote:

**Cant get in there, my clients support expired and they will not renew... 

 On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" 
 wrote:
   

 Look at the AMIGO program in the DOCS section on BMC.  There is a great 
spreadsheet there that is basically your plan.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, November 24, 2014 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Test Plan

Would anyone be willing to share a remedy post migration/upgrade plan that they 
may have laying around. Any version from 7.1 on would be ok. Any info is better 
than no info. Thanks in advance my fellow listers..

___
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_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Remedy Test Plan

[Carin Grobler]

let me know if i could be of more help

On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley  wrote:

> **
> Carin -
>
> Thanks for the link!
>
> Rob
>
> On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler 
> wrote:
>
>> **
>> https://communities.bmc.com/docs/DOC-28417
>>
>>
>> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:
>>
>>> **
>>> Claire/Scott -
>>>
>>> Can you post a link to this AMIGO program you're referring to?  I can't
>>> seem to find it within the Documentation section on BMC's site.
>>>
>>> Thanks,
>>>
>>> Rob D.
>>>
>>> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
>>> wrote:
>>>
 **
 Scott,
 Docs don't even require a login anymore, let alone a support contract...

 On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
 wrote:

> **
> Cant get in there, my clients support expired and they will not
> renew...
>
>
>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
>
> Look at the AMIGO program in the DOCS section on BMC.  There is a
> great spreadsheet there that is basically your plan.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
> Sent: Monday, November 24, 2014 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Test Plan
>
> Would anyone be willing to share a remedy post migration/upgrade plan
> that they may have laying around. Any version from 7.1 on would be ok. Any
> info is better than no info. Thanks in advance my fellow listers..
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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Re: Remedy Test Plan

[Rob Dudley]

Carin -

Thanks for the link!

Rob

On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler  wrote:

> **
> https://communities.bmc.com/docs/DOC-28417
>
>
> On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:
>
>> **
>> Claire/Scott -
>>
>> Can you post a link to this AMIGO program you're referring to?  I can't
>> seem to find it within the Documentation section on BMC's site.
>>
>> Thanks,
>>
>> Rob D.
>>
>> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> Scott,
>>> Docs don't even require a login anymore, let alone a support contract...
>>>
>>> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
>>> wrote:
>>>
 **
 Cant get in there, my clients support expired and they will not renew...


   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
 claire.sanf...@memorialhermann.org> wrote:


 Look at the AMIGO program in the DOCS section on BMC.  There is a great
 spreadsheet there that is basically your plan.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
 Sent: Monday, November 24, 2014 10:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Test Plan

 Would anyone be willing to share a remedy post migration/upgrade plan
 that they may have laying around. Any version from 7.1 on would be ok. Any
 info is better than no info. Thanks in advance my fellow listers..



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for 20 years"


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 "Where the Answers Are, and have been for 20 years"

   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy Test Plan

[Carin Grobler]

https://communities.bmc.com/docs/DOC-28417


On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley  wrote:

> **
> Claire/Scott -
>
> Can you post a link to this AMIGO program you're referring to?  I can't
> seem to find it within the Documentation section on BMC's site.
>
> Thanks,
>
> Rob D.
>
> On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing 
> wrote:
>
>> **
>> Scott,
>> Docs don't even require a login anymore, let alone a support contract...
>>
>> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
>> wrote:
>>
>>> **
>>> Cant get in there, my clients support expired and they will not renew...
>>>
>>>
>>>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
>>> claire.sanf...@memorialhermann.org> wrote:
>>>
>>>
>>> Look at the AMIGO program in the DOCS section on BMC.  There is a great
>>> spreadsheet there that is basically your plan.
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
>>> Sent: Monday, November 24, 2014 10:54 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Remedy Test Plan
>>>
>>> Would anyone be willing to share a remedy post migration/upgrade plan
>>> that they may have laying around. Any version from 7.1 on would be ok. Any
>>> info is better than no info. Thanks in advance my fellow listers..
>>>
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy Test Plan

[Rob Dudley]

Claire/Scott -

Can you post a link to this AMIGO program you're referring to?  I can't
seem to find it within the Documentation section on BMC's site.

Thanks,

Rob D.

On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing  wrote:

> **
> Scott,
> Docs don't even require a login anymore, let alone a support contract...
>
> On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger 
> wrote:
>
>> **
>> Cant get in there, my clients support expired and they will not renew...
>>
>>
>>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
>> claire.sanf...@memorialhermann.org> wrote:
>>
>>
>> Look at the AMIGO program in the DOCS section on BMC.  There is a great
>> spreadsheet there that is basically your plan.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
>> Sent: Monday, November 24, 2014 10:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Remedy Test Plan
>>
>> Would anyone be willing to share a remedy post migration/upgrade plan
>> that they may have laying around. Any version from 7.1 on would be ok. Any
>> info is better than no info. Thanks in advance my fellow listers..
>>
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy Test Plan

[LJ LongWing]

Scott,
Docs don't even require a login anymore, let alone a support contract...

On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger  wrote:

> **
> Cant get in there, my clients support expired and they will not renew...
>
>
>   On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
>
> Look at the AMIGO program in the DOCS section on BMC.  There is a great
> spreadsheet there that is basically your plan.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
> Sent: Monday, November 24, 2014 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Test Plan
>
> Would anyone be willing to share a remedy post migration/upgrade plan that
> they may have laying around. Any version from 7.1 on would be ok. Any info
> is better than no info. Thanks in advance my fellow listers..
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy Test Plan

[Scott Hallenger]

Cant get in there, my clients support expired and they will not renew... 

 On Monday, November 24, 2014 2:31 PM, "Sanford, Claire" 
 wrote:
   

 Look at the AMIGO program in the DOCS section on BMC.  There is a great 
spreadsheet there that is basically your plan.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Monday, November 24, 2014 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Test Plan

Would anyone be willing to share a remedy post migration/upgrade plan that they 
may have laying around. Any version from 7.1 on would be ok. Any info is better 
than no info. Thanks in advance my fellow listers..

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