Re: Keeping Mid Tier in a framed web page
On Thu, Feb 10, 2011 at 4:26 PM, Luttmann, Michael W Mr CTR DISA CD553
michael.luttmann@csd.disa.mil wrote:
I wonder if this is similar to a recent request I got. My military/DoD
customer wants to add For Official Use Only banners to ALL ITSM forms
(and consoles) on the M-T client. This cannot be done by modifying the
CSS. The only thing I can think of is modifying the background on EVERY
form.
Is there a better way?
(ARS / ITSM 7.1)
It's quite hack-y and I haven't confirmed in IE that it looks the same, but
you might be able to add a graphic to the top using CSS like so, obviously
updating 75px to match the height of your graphic, and the source of your
image, respectively. I put this at the *end* of the CSS file to avoid
!important-ing or making changes elsewhere for ease of the example.
#FormApp {
top: 75px;
}
html {
background: #8b url(
https://lh3.googleusercontent.com/_EQFIWgr-CEY/TVRq919jgCI/Ajc/6PN_KMnpmyM/s800/fakebanner.gif)
no-repeat left top;
}
This works in Firefox using ARS/ITSM 7.5 anyhow.
[image:
https://lh3.googleusercontent.com/_EQFIWgr-CEY/TVRsxnGMEsI/Ajw/GKe-PaTIewo/s800/fakebanner.png]
Putting the banner inbetween the Logout-Help-Home buttons and the BMC banner
would certainly require more effort than this and is maybe the solution you
were looking for instead.
If the sole intention is displaying a banner at the top of the page, it
might be a quicker way than messing with iframes, and even when new windows
open you would still see the banner.
Jill
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Re: IS I.E 8.0 Compatible ?
Greetings, Verisign's Web site indicates that an SSL cert without the green address bar is available. Not sure what kind of price difference it makes with them. My organization uses GlobalSign and there's a several hundred dollar difference to add the extended validation SSL (green address bar)! If the primary goal is using a certificate issued by a signing authority that's got the root cert imported in a default Windows installation, it should be doable for a few hundred dollars a year by not adding the green address bar feature. Good luck. Jill On Mon, Jan 3, 2011 at 2:23 PM, Craig Carter craig.car...@arpc.denver.af.mil wrote: ** Hi Jason, I'm not 100% sure whether there is a basic cert from Verisign that would eliminate the warnings while still not turning the banner green. I wasn't personally involved in the discussions with Verisign and went with our web administrator recommendations. I'd be surprised to hear there is a cheaper option that we could have gone with--Verisign wasn't even willing to give us a pro-rated upgrade when we swapped out hardware/sites and added a load balancer and needed new certificates issued. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier 7.5 Expanding Fields Boxes
Christie, Pasting from an earlier list post: The change will be made in the ClientCore.js file. There are separate ClientCore.js files for the browsers supported. They are located in the mid-tier_install\resources\browser\javascript directory. Each ClientCore.js file will need to be updated. Note: Changes to the ClientCore.js file will be overwritten if a patch is applied after the change is made. If you are required to apply a patch to the mid-tier, then you will have to redo the customization of the ClientCore.js files. How to change the size of the popup windows: 1) Locate the following method: CharEditPopup.prototype.init=function(field) 2) In that method (a few lines down) the following line is what sets the pixel size of the width and height of the popup windows: this.SetSize(320,300); 3) The first parameter (320) is the width and the second (300) is the height. They just need to change those numbers to make all the popup's larger. 4) Once the changes are made and saved, the browser cache must be cleared before the changes will be seen in the web-client. Jill Anderson On Thu, Dec 2, 2010 at 4:21 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** Hi All - After we upgraded to Mid Tier 7.5 the expanding fields window is opening too small for our people. Is it possible to have the default size of this section larger? Where would I change this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle 10g Instant Client; Ok for ARS 7.5?
Greetings Rabi, On Wed, Apr 21, 2010 at 3:14 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Hi all. In the process of installing ARs 7.5 on RHEL 5. Is Oracle Instant client usable, or do I need the regular oracle client? The instant one is on the box as the default client. Asking for the regular one here will cost me some...well...capital, so if somebody knows if this one works or not, please let me know. Regretfully I cannot advise specifically on ARS 7.5, but for ARS 7.1/RHEL 5 we successfully use the Oracle Instant Client. I suspect the same would be true for 7.5 but can't say I've specifically tried. Good luck. Jill Anderson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Linking the ARAPI on Linux
Misi, On Fri, Feb 12, 2010 at 11:55 AM, Misi Mladoniczky m...@rrr.se wrote: I have tried the 7.1.0 patch 8 ARAPI, as well as the 7.5.0 patch 4 ARAPI. We are only at 7.0.01 patch ?? so maybe the API has changed enough to make my statements of no errors incorrect for your case. :-) I have installed the libstdc++.so.5 parallel to libstdc++.so.6, and made the linker work, but I get a warning like this. warning: libstdc++.so.5, needed by libicuucbmc.so.32, may conflict with libstdc++.so.6. Did you install the paralell version from the RHEL package compat-libstdc++-33 ? With this package, I see no such errors and it includes the libstdc++.so.5 shared library. I assume CentOS repositories use the same naming convention for the package. I can't advise what the equivalent package is named on other distributions like Ubuntu. Good luck. Jill Anderson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Oracle SQL Client
Greetings Christie, SQL Developer is my graphical tool of choice - http://sqldeveloper.oracle.com Jill Anderson On Thu, Jul 31, 2008 at 10:24 AM, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 -- *Christie Pargeter * * Legacy Health System IS - Programming SR Technical Analyst * [EMAIL PROTECTED] * **System Office* tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: using Web base (Mid tier ) or client
Greetings, I can't provide data either, but from a highly unscientific feel benchmark, Mid Tier feels faster to me in our 7.0 environment than the WUT on a modest XP system. We used the WUT exclusively in 7 ARS versions and staff complained a _lot_ when they weren't given the WUT. Now having used the Mid Tier client for almost a year, I think most are trucking along quite happily. As far as I can recall, their complaints centered around not having spell check (which is alleviated by using Mozilla-based browsers or installing some IE plug-in) and not being able to open the client and let it sit open all day without losing their session while idle. And the general gripes from any kind of change, of course. My opinion is that the change outweighs the effort of communicating host/port information and providing/installing/configuring the client, and dealing with system-specific client issues (you get this error? What version do you have installed...did you set this environment variable...). Desktop support guys can now look at/update Incidents when they are out in the field. I expect it will also smooth the transition if we roll over to emergency backup systems. My favorite change is that we *nix users are able to use Remedy the same way that the Windows users do (the Unix client was _slow_ or we used Wine). As a side note, I personally avoid using Remedy in my main browser (e.g. since I usually use SeaMonkey, I fire up an instance of Firefox for Remedy) so when it runs a slow query, not all my Web work is on hold. Being unable to continue using the Web for those 15 seconds is sure to feel like an eternity. :-) Jill Anderson North Dakota State University -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Wednesday, July 09, 2008 1:05 AM To: arslist@ARSLIST.ORG Subject: using Web base (Mid tier ) or client Hi, We are using Remedy 7.0 with 500 Registered users.All of them already have client installed. Even some of them use VPN to connect to Remedy at office. I want to know did any one had any bad experience for having users to use web remedy instead of installing client. I have been told that by experience , it is better to use client not to use web base. Regards, Roseta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: popup on mid-tier login
I don't believe a 1x1 pixel window is actually achievable. I have found the
declared dimension applies to the viewport (not the window itself) so at
best, the window would be 1px + height_of_window_decorations by 1px +
width_of_window_decorations.
Beyond that, I think browsers enforce minimum window sizes--presumably to
keep windows from being completely unusable?
So the final window size varies from one OS/window manager/browser to the
next. I have noticed that the 1x1px window is a lot bigger for IE than for
Mozilla-based browsers, even on the same PC.
I don't have Mid tier 7.1 available at the moment, but I've used the same
concept in other applications I maintain with similar results (never a
completely hidden pop-up). No one has complained to me about it yet, but
perhaps they recognize the benefit of not being annoyed later when their
work is lost/interrupted because of a pop-up blocker.
Jill Anderson
On Wed, Jun 11, 2008 at 3:41 PM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
It may or may not, but I caught a screenshot of the window that opens, and
it's much greater than 1X1. Were you able to see the picture in my second or
third email on this thread?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
*Best Product, Best People, Best Price**TM*
*An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Thad K Esser
*Sent:* Wednesday, June 11, 2008 3:32 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: popup on mid-tier login
**
Gary,
We haven't started working with the 7.x mid-tier yet, but will soon, so
I've been following your thread. I'm not an html/java expert, but shouldn't
that code result in a 1x1 pixel window in the upper far right of the screen?
( http://www.htmlcodetutorial.com/linking/linking_famsupp_120.html )
var top = 0;
var left = screen.width;
var testWin =
window.open('PopupTest.jsp','PopupTest','width=1,height=1,left=' + left +
',top=' + top +
',scrollbars=no,toolbar=no,menubars=no,location=no,status=no,titlebar=no');
Your screen shot wasn't for a 1x1 window. Did you resize it before
posting, or am I not understanding the code? Maybe that's why BMC felt it
was an acceptable pop-up test (because the user should never see the
window)?
Thanks,
*Thad Esser*
Remedy Developer
*Argue for your limitations, and sure enough, they're yours.*-- Richard
Bach
*Gary Opela (Corporate) [EMAIL PROTECTED]*
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
06/11/2008 01:07 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: popup on mid-tier login
**
Yeah, after finding out what it does, I can see the need for it. I just
wish there was some other way to check for a popup blocker other than
sending a popup.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
*Best Product, Best People, Best PriceTM*
*An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *LJ Longwing*
Sent:* Wednesday, June 11, 2008 2:20 PM*
To:* [EMAIL PROTECTED]
Subject:* Re: popup on mid-tier login
It's actually listed as a new feature of 7.1 that I truly enjoy, it has
stopped the annoying tech support calls of 'when I click this button the
screen goes grey and locks up'all of which are caused by popup
blockers...
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Decou, Candace M*
Sent:* Wednesday, June 11, 2008 9:20 AM*
To:* [EMAIL PROTECTED]
Subject:* Re: popup on mid-tier login
**
Gary –
This happens all the time whenever you log into mid-tier. It is annoying I
agree but in general I would recommend that ALL popup blockers be disabled
anyway because if they are catching that one, they will certainly cause
problems with other windows opening. I don't think it has anything to do
with logging being on or off – it happens to everyone all the time. It
doesn't have to do with user preferences either. So I don't think you did
anything to cause it, I just think it is the new wonderful annoying feature
of mid-tier 7.1. Maybe someone else out there knows what it is and why it
is popping up and why, at least to my knowledge, we never saw this behavior
before in earlier versions of mid-tier.
J
*Candace DeCou*
DOI Remedy Systems Analyst
Veri*z*on Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business *– global capability, personal accountability.*
This e-mail is strictly confidential and
Re: Updating view forms - RESOLVED
Thanks all for the responses. I talked to our DBA who dropped the synonym MYSCHEMA.MYVIEW (named so because it used to be a view) and recreated it as a view of the MYSCHEMA DB over the link and the error in Administrator has ceased. For both aradmin and non-aradmin (a.k.a. MYSCHEMA) synonyms, Administrator would not load the table, even to create a new view form. It would load table only for the full [EMAIL PROTECTED] I did find a bug fix reported for version 6.3 related to using a synonym, so perhaps this related. Of course, I wouldn't be considering any of this at all if ARS would just support Oracle 11 so the Remedy DB could have been upgraded along with the rest of our application databases. :-D Thanks again for the advice. Jill Anderson On Thu, Feb 28, 2008 at 8:39 AM, Tucker, Rob [EMAIL PROTECTED] wrote: ** My memory isn't what it used to be, but I believe you can change the view pointers at the database level by changing the tablename in the SCHEMA_VIEW table, then restarting the system. You'll see the underlying tables for your view fields in this table. No Warranty Implied! :) Rob Tucker New Edge Networks -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, February 27, 2008 3:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Updating view forms ** I don't know of a way to change the Remedy view location other than exporting to a def, modifying the def, deleting the form and re-importing from the modified def. Importing in place (without deleting the form) might work. Have you tried creating a local Remedy db view of the remote data. Basically drop the synonym and do: Create or Replace View MYSCHEMA.MYVIEW as select * from [EMAIL PROTECTED]; No changes to Remedy will then be necessary. Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jill E *Sent:* Wednesday, February 27, 2008 5:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Updating view forms Greetings, In an ARS 7.0.1 / RHEL4 64bit / Oracle 10g environment, I created a view form to look at a view of another schema in the same database as Remedy. That schema was moved to another Oracle database so now a DB link must be employed. This is fine except that I need to update the view form in ARS so that it knows to look in the new location. How can I update the view form definition to look at a different database location? Specifically, I want to change Form Properties View Information Table Name value from MYSCHEMA.MYVIEWto [EMAIL PROTECTED], Field Properties Database tab View Information Table value, or use some other means to update the view form to use a new table name value. I tried a workaround by creating a synonym, which works fine in SQLPlus for running queries as aradmin like select * from MYSCHEMA.MYVIEW where id='foo' but each time I open the view form in Remedy Administrator, the error Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) is reported and I am not able to get AR to use the synonym, even to create new view form, like I am with SQLPlus. I've found old bugs relating to synonyms, but I am not tied to using this approach to solve the problem anyway. Thanks for any advice you can offer! Jill Anderson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Updating view forms
Greetings, In an ARS 7.0.1 / RHEL4 64bit / Oracle 10g environment, I created a view form to look at a view of another schema in the same database as Remedy. That schema was moved to another Oracle database so now a DB link must be employed. This is fine except that I need to update the view form in ARS so that it knows to look in the new location. How can I update the view form definition to look at a different database location? Specifically, I want to change Form Properties View Information Table Name value from MYSCHEMA.MYVIEWto [EMAIL PROTECTED], Field Properties Database tab View Information Table value, or use some other means to update the view form to use a new table name value. I tried a workaround by creating a synonym, which works fine in SQLPlus for running queries as aradmin like select * from MYSCHEMA.MYVIEW where id='foo' but each time I open the view form in Remedy Administrator, the error Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481) is reported and I am not able to get AR to use the synonym, even to create new view form, like I am with SQLPlus. I've found old bugs relating to synonyms, but I am not tied to using this approach to solve the problem anyway. Thanks for any advice you can offer! Jill Anderson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Requester Console not Displaying All Records for a Company
Jase, Do they only see the requests they submitted through the Requester Console and not ones submitted in IM? If so, I would suggest configuring IM to create request on submit (doesn't help already submitted Incidents, though). Jill On Feb 13, 2008 11:17 AM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hi Rick, Thanks for the info. I checked and display properties seem to be set correctly, data chunking/size of chunk is set to 0. Jase On 2/13/08, Rick Cook [EMAIL PROTECTED] wrote: ** It might be the chunk setting or other display properties on the table field. I'd check there first. Rick On Feb 13, 2008 8:56 AM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, Remedy 7.0.01 SQLServer 2005 Stupid Question Time :) Does anyone know how to configure/navigate from the mid-tier so that a user can see all tickets for a company? I have a customer with 120 tickets, but they can only view 16 from the mid-tier requester console. I thought I could do a right mouse click on the Requestor Console/Mid-tier and get a Next or Previous but get nothing. I have been all over the client and the form in the admin tool looking for some config setting to solve this issue, but can't find anything. Is this a configuration setting that I need to set? Or is this by design? Thanks To All, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Work Info Lock ITSM7
Don, I observed in the HPD:WorkLog (Work Info) form itself, workflow is not enforcing locking so you can change values, including lock state, using that form and it will be reflected elsewhere. Jill Anderson NDSU ITS [EMAIL PROTECTED] On 9/21/07, Don Simmons [EMAIL PROTECTED] wrote: ** A Work Info record can be locked in ITSM7. Has anyone found a way to unlock one after it has been locked? Don Can you find the hidden words? Take a break and play Seekadoo! Play now! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary field copy
Fred, Unfortunately the 0-length display-only field would always come back blank for me when I tried this approach. This made me think to create a 0-length (optional) character field and I just imported the work log field into it in addition to the diary field. That worked like a charm. Hacks don't need to be beautiful. :-) Thanks for the suggestions. Jill Anderson NDSU ITS [EMAIL PROTECTED] On 8/20/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Do a set fields to pull the complete diary entry into the form before pushing it over to your new record. I usually pull it into a 0 length Display Only character field and then push that to the new record Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jill E Sent: Monday, August 20, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Diary field copy Hello list, I have a question relating to diary fields (CLOB). As part of an upgrade to ITSM 7, I am trying to make it as easy as possible to get work in progress out of our home-grown Remedy application into Incident Management. To accomplish this, I have made a complete copy of the form (with many modifications since it should be read-only and many fields aren't relevant outside the context of the old application) and data in the new Remedy. I have added a button for copy to Incident to the old form that will open an incident window and set as much of the ticket data as possible, allowing for a person to add data, as necessary, to fit in the new application before saving the incident. Where I am stuck is with a work log (diary) field. I haven't been able to figure out how to retrieve the old entries of the diary, only the current entry. I can see the complete diary entry in the form if I click the diary editor button but setting a field to $Work Log$ results in only the current entry to be set, not the entire diary. I don't want to explode the entries, just copy all of the diary into one Work Info record with a copied from old system summary. Is there a special trick to copy diary fields using open window/field mapping or by preparing the old data when it is exported/imported? Or by another method? AR 7.0.01 patch 3 Red Hat Linux 64bit ITSM 7.0.02 patch 5 Oracle 10.2 64bit Old app is AR 5.01/Solaris/Oracle 9.2 Thanks. Jill Anderson NDSU ITS [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Diary field copy
Hello list, I have a question relating to diary fields (CLOB). As part of an upgrade to ITSM 7, I am trying to make it as easy as possible to get work in progress out of our home-grown Remedy application into Incident Management. To accomplish this, I have made a complete copy of the form (with many modifications since it should be read-only and many fields aren't relevant outside the context of the old application) and data in the new Remedy. I have added a button for copy to Incident to the old form that will open an incident window and set as much of the ticket data as possible, allowing for a person to add data, as necessary, to fit in the new application before saving the incident. Where I am stuck is with a work log (diary) field. I haven't been able to figure out how to retrieve the old entries of the diary, only the current entry. I can see the complete diary entry in the form if I click the diary editor button but setting a field to $Work Log$ results in only the current entry to be set, not the entire diary. I don't want to explode the entries, just copy all of the diary into one Work Info record with a copied from old system summary. Is there a special trick to copy diary fields using open window/field mapping or by preparing the old data when it is exported/imported? Or by another method? AR 7.0.01 patch 3 Red Hat Linux 64bit ITSM 7.0.02 patch 5 Oracle 10.2 64bit Old app is AR 5.01/Solaris/Oracle 9.2 Thanks. Jill Anderson NDSU ITS [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7
Melissa, On a Service Desk 7.0.02 P3 installation I saw this exact error in the Requester Console when attempting to submit a request. This began after I removed most lines of ar.conf (or equivalent on Windows) to speed up AR restart while testing some things outside Service Desk. My best guess is that the following lines are critical to this function of the Requester Console, but there are a few others inserted by IM that are probably important as well. Once I replaced these lines, requests save without that error. Plugin-Path: /usr/ar/ar-app/incident/bin Plugin: /usr/ar/ar-app/incident/bin/libcaieventcmd.so In your configuration file, perhaps these lines are missing, have unrecognized end-of-line format for your system, have incorrect paths (or non-existent libcaieventcmd.so or dll) or similar? I hope this helps. Jill Jill E. Anderson North Dakota State University [EMAIL PROTECTED] On 6/19/07, Melissa Reed [EMAIL PROTECTED] wrote: We are getting an error message that says ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
