Re: Barcode Printing
Warren, you can simply use a freeware 3of9 TTF, that has worked for me... Chas From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, May 31, 2012 7:48 AM To: arslist@ARSLIST.ORG Subject: Barcode Printing ** I have what I hope is a simple issue. I am designing an asset tracking system. We will be utilizing ITSM 7.6.04. I have chosen barcode printers. We will be using the Zebra P4T Mobile solution to print our barcodes. The problem I am having (never having done this before) is figuring out the mechanism to get Remedy to print the barcode. We will be using a barcode that will have a 3 letter prefix and a 3-4 letter suffix. The Suffix is dependant on the organization that owns the asset. I will have a copy of the zebra designer pro v2 software to design the barcode, but I'm not sure how I will kick off the printing of it. Can somebody give me some direction here? Am I going in the right way? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ' thus closing the truncated subset... Hope this may help you? Chas From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Tuesday, May 22, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ' thus closing the truncated subset... Hope this may help you? Chas From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Tuesday, May 22, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
Dave, Sorry for the listserver issues. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: Need Help Stripping Single Quotes out of a Pager Notification Chas, FYI. The list has gotten all three of your messges. Dave On May 23, 2012, at 10:10 AM, Chas Roberts crobe...@rivcoit.org wrote: If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘ thus closing the truncated subset… Hope this may help you? Chas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Joe, Apple iOS does not support browser flash for either the iPhone, iPod or iPad. Apple reconsidered its position on flash apps targeted for iOS, with the caveat that there be no calls to external functions. “Jailbreaking”, while legal, subjects the iOS device to hackers. If “jailbroken” iOS devices are updated to a later version of IOS, it removes the “jailbreak”, I have never heard of losing 500MB, but then I would never “jailbreak” as it is far too risky to compensate for any perceived benefit, which is likely free apps. The reason for this is likely to prevent Apple’s users from suffering the malware attacks so prevalent on PCs and lately Androids. The Apple iTunes model is structured to protect the brand, as well as the thousands of developers it has attracted. Chas ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately.
Re: License Question...
Thanks, David. So to be perfectly clear… Would these “requesters” need licenses (other than the free “read” license) if they only submit their own requests, check status on their requests, look at existing tickets, and update tickets they have submitted, assuming “Submitter Mode Lock” is enabled? Chas Subject: Re: License Question... Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests, check status on their requests and view any self-service knowledge information provided. The “y” group (in your example) that would work on the tickets would have a Service Management Specialist user license - which is a license bundle that includes a write license for SRM technicians, analysts and administrators enabling them to modify data not owned by them.Or, if they work on the Service Desk rather than within Service Request Management, they’d have Incident/Problem Management user write licenses. And so on… -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, January 26, 2011 04:53 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request
Re: License Question...
Thanks, David. Now I am confused. Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to interact (including providing supplemental information) with tickets they have “Submitted”, without the cost of a license? Not tickets that others have “Submitted”, but only where they were the “Submitter”. In the case of a user created ARS application, the requirement for purchasing licenses is limited to folks who need to update tickets “Submitted” by others? And at the same time, cannot users who have no license other than the free read license, browse the tickets contained within a user created ARS application, freely viewing a ticket regardless of who “Submitted” it? Chas Subject: Re: License Question... Let me lead off by again reiterating that a license is not necessarily programmatic – i.e. a license does not mean that something is entered into AR System. It means you are legally enabled to utilize the product under the terms of your purchase contract. So to answer the question, yes – you have to purchase the licensed rights for requesters to use the SRM product. However, there is nothing to programmatically enter into AR System to enable the users to exercise the licensed right to use the product as defined in the purchase contract. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 06:53 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. So to be perfectly clear… Would these “requesters” need licenses (other than the free “read” license) if they only submit their own requests, check status on their requests, look at existing tickets, and update tickets they have submitted, assuming “Submitter Mode Lock” is enabled? Chas Subject: Re: License Question... Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests, check status on their requests and view any self-service knowledge information provided. The “y” group (in your example) that would work on the tickets would have a Service Management Specialist user license - which is a license bundle that includes a write license for SRM technicians, analysts and administrators enabling them to modify data not owned by them.Or, if they work on the Service Desk rather than within Service Request Management, they’d have Incident/Problem Management user write licenses. And so on… -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, January 26, 2011 04:53 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent
Re: License Question...
Hi David, Thank you. So in the case of custom in-house developed ARS applications licenses are required to be purchased for those who need update access to tickets they did not submit, in effect limiting the licenses required to only those individuals, rather than some percentage of the total population of submitters, correct? Or put another way, there is no requirement to purchase a large number of unnecessary licenses for those who do not update tickets they did not submit? Chas Subject: Re: License Question... From the Configuration Guide: The Submitter Mode options are Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user – regardless of other licenses or enabled technology – you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 07:54 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. Now I am confused. Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to interact (including providing supplemental information) with tickets they have “Submitted”, without the cost
Re: License Question...
Hi Anne, Actually, I was under the impression that Dave was not “…the official voice of BMC…” (based upon his sig-line which clearly indicates his opinions are his own); I simply thought he’d have the answer to this question regarding proper licensing requirements. What I am trying to confirm is similar to what you opined – namely: “Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can.” I do not understand your next statement about “…having a help desk person take the ticket on the phone…” Wouldn’t they then be the “Submitter”, and thus ruin the ability of the actual end user with the issue to add an updated description, for example? I guess to be real clear, I am asking if “Submitter Mode Lock” creates a situation where the end users do not have to have a paid license, only the help desk and actual “second level” actually working the ticket do? Is not the intent of “Submitter Mode Lock” to make Remedy affordable to an organization so it is more widely used? Also to be explicitly clear, I am only concerned with custom in house written Remedy apps, not ones that have additional licensing requirements. Chas Subject: Re: License Question... And just as a reminder (although Dave is the official voice of BMC) - Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can. One should not try to get around this by, for an example, having a help desk person take the ticket on the phone; putting them as the submitter; and then letting them work the ticket through to the end or put in updates from the second level people who are actually working the ticket without a write license. Or let's say I'm a change person; if I open a change request for myself and then want to work it all the way through to completion - I should have a write license. If one is working a ticket, one is expected to have a write license. There are always technical tricks you can do, but those are not allowed (the EULA has wording to this effect). Anne *** not speaking officially from BMC but trying to ensure the point of read vs write licenses are not missed *** now, back to the smoked salmon... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Hi David, Thank you. So in the case of custom in-house developed ARS applications licenses are required to be purchased for those who need update access to tickets they did not submit, in effect limiting the licenses required to only those individuals, rather than some percentage of the total population of submitters, correct? Or put another way, there is no requirement to purchase a large number of unnecessary licenses for those who do not update tickets they did not submit? Chas Subject: Re: License Question... From the Configuration Guide: The Submitter Mode options are Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights
Re: License Question...
David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all
Re: View of a View?
Sort of depends if you want to wait for the view to be processed before the view of the view. It's probably measurably more efficient to create the view(let) from the original table. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 24, 2011 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? So is it recommended? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, January 24, 2011 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? On Oracle, the optimizer will convert the view (through the other view) down to the actual table when it executes the query. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 24, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: View of a View? ** I have a table T204 and the AR SYSTEM automatically creates a view on top of it called TEIS_SURVEY_TEXT I need to create a view and need to know the ramifications of creating a view of a view. I could create my view like this: CREATE OR REPLACE VIEW ARADMIN.TYCO_ADR_SURVEY_TYPE_V (REQUEST_ID, STATUS, LANGUAGE) AS SELECT REQUEST_ID , STATUS, LANGUAGE FROM TEIS_SURVEY_TEXT; Which would be a view of a view. Or should I create it like this: CREATE OR REPLACE VIEW ARADMIN.TYCO_ADR_TEIS_TYPE_V (REQUEST_ID, STATUS, LANGUAGE) AS SELECT T204.C1,C8,C536870918 FROM T204; What are everyone's thoughts? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Survey Monkey
Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycodehttp://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Well, this is a classic example of ...your mileage may vary... I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Thanks for your sarcasm, Susan! We can all use a laugh. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Wednesday, September 29, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope to strive to reach that pinnacle. Susan On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org wrote: ** Well, this is a classic example of ...your mileage may vary... I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, September 29, 2010 8:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received
Re: Survey Monkey
Interesting, John. You were the one I talked to. I just dialed the numbers on your contact page, and you were the last one on the list. I did think it was an annual fee, like Remedy. That much is true. And you're right, I am thinking of surveys in the normal way, not telemarketing guided or whatever. I apologize for not talking to you long enough to find out is was a one-time charge per server. I did think it was an annual fee like so many others are. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Anyone has made use of this web based survey engine?
Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.comhttp://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to classify software as a service in Asset
The short answer is: Software as a Service is a Service Software as an Asset is an Asset Does the software you are talking about classifying have extended ownership rights? Or do you rent it? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Charters Sent: Wednesday, August 04, 2010 2:37 PM To: arslist@ARSLIST.ORG Subject: How to classify software as a service in Asset ** Listers, I was wondering if anyone had ran across this. I have a customer who uses software as a service for several products. The question is from an Asset/CMDB perspective how do you classify it, is it an Asset or is it a Service? Regards, David Charters 317-331-8985 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to classify software as a service in Asset
There you go Classify some as Asset (the ones that are Assets) And some as Service (the ones that are SaaS) That was EASY(r) Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Charters Sent: Wednesday, August 04, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to classify software as a service in Asset ** They do it both ways here From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, August 04, 2010 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: How to classify software as a service in Asset ** The short answer is: Software as a Service is a Service Software as an Asset is an Asset Does the software you are talking about classifying have extended ownership rights? Or do you rent it? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Charters Sent: Wednesday, August 04, 2010 2:37 PM To: arslist@ARSLIST.ORG Subject: How to classify software as a service in Asset ** Listers, I was wondering if anyone had ran across this. I have a customer who uses software as a service for several products. The question is from an Asset/CMDB perspective how do you classify it, is it an Asset or is it a Service? Regards, David Charters 317-331-8985 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shame:( Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I'm curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Correct - that is what I've said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, July 14, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with the desktop client since a desktop client will no longer exist. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shame:( Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I'm curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
Will you be taking away the built in report generator, too? Sounds like we will have to purchase a lot of third party tools and hire additional staff to replace simple functionality that was intrinsic to Remedy before. Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Again, rather than focusing on a particular technology, everyone needs to understand that what is important is the capability, not the method. For example, as per the 7.5.00 Release notes: In Release 7.5.00, the arimportcmd command-line interface is replaced with a Java data import command-line utility. See Using the BMC Remedy Data Import utility in the Integration Guide. Thus, it is expected that the ability to import data into AR System will continue into future releases - most likely through the Java Data Import utility. If you have a concern that a particular capability will be lost, I'd be happy to listen to what capabilities are of concern. Please be sure to ask about the capability, though - not the specific technology. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Correct - that is what I've said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, July 14, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with the desktop client since a desktop client will no longer exist. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shame:( Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I'm curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email
Re: OT: not Friday Humor
Happy Quattro di Mayo... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, May 04, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: OT: not Friday Humor ** May the Fourth be with you. --- John J. R _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Name - Computer Systems
Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, March 24, 2010 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: CI Name - Computer Systems We adopted the following naming conventions for CI's: Introduction BMC Remedy ITSM / Atrium CMDB systems have a need for unique names to use in identifying each instance of a configuration item. The convention needed to be separate from the network name so as to include configuration item that were not network addressable. It also needed to cover soft assets such as software licenses, process documents, and services. General Format: The general format for the Item name is CCC-A. The CCC represents a 2-3 character functional group code identify general type of configuration item. The A9 is the format of the asset tag including a single alpha-character followed by a 5 digit number. If the item does not have or warrant an asset tag the alpha-character of X will be used with a 5 digit sequentially generated number. The X9 generated number need only be unique for the CCC class of the object. Generally each instance will also have another unique identifier to associate with the item name such as serial number or license number. Also each addressable device will have attributes that capture the network device name and/or address (IP). The attributes and associated date values collected will be dependent upon the Configuration Item Class as defined in the BMC Atrium CMDB Common Data Model This is different than the functional group that is part of the name but related in that several classes may belong to a functional group. Initial Functional Group Codes: The following functional group codes will be used. CS = Computer System MON = Monitor (monitor, projector) PRT = Printer PHD = Peripheral Device or System Component (drive, scanner, digitizer, etc) DSL = Definitive SW (license) SRV = Service DOC = Document PRC = Process (document) EQP = Equipment (other office equipment, copies, bindery) BINV = Bulk (Consumables and Supplies) INV-BLD = Inventory Locations (where BLD is the Site Code) This has served us well so far in allowing us to track configuration items, primarily through asset management. If you need more details or discussion regarding some of the considerations that went into building this naming convention, please let me know. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Wednesday, March 24, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: CI Name - Computer Systems Hi everyone, We currently have the CMDB installed, but are not using it to its greatest potential. We are only manually imported and updating the CI's as people see fit. The initial owner of this process had the Tag Number and the CI Name as the same thing - the tag number of the CI. Nice to have duplicate data! They now would like to change the CI Name to be something more meaningful: 1. As we are on 7.0 and it shows the CI Name in the CI Viewer 2. Because virtual machines do not have tag numbers What is everyone else using as the CI Name in the Computer Systems form? Thanks! Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: one basic question ..plzz ans
Hi Renjini, Depends if you have Submitter Mode Lock enabled. If so, anyone can read, submit(Create), and update a ticket they submitted with no license required, other than the free Read license that identifies them as belonging to you organization. Yours truly, Charles H. Roberts, 4th Remedy Skilled Professional (RSP) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Tuesday, March 16, 2010 3:12 PM To: arslist@ARSLIST.ORG Subject: one basic question ..plzz ans ** Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a support staff member = Yes and have aread licence and Administrator permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make support staff member = No, remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . please reply -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Test post please ignore
=|
I ignored the original, but I can't help noticing all the replies...
I do skim past the references to the original in the replies, in deference to
the original poster's request...
Chas
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Just verifying that we are indeed ignoring your test post.
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Ahh. I really wanted to ignore it. ;{).
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I think we need to verify for Bill the post did indeed work . :)
Susan
On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
wrote:
If we ignore will you be able to know if they are working?
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Clary,
William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test post please ignore
I am testing my posts are working, please ignore.
Bill Clary
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Re: OT: test
Move along folks, these are not the emails you want to read. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF Sent: Tuesday, September 22, 2009 12:26 PM To: arslist@ARSLIST.ORG Subject: OT: test Ob1... Now, that's a name I've not heard in a long time. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, September 22, 2009 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: test ** Help me Ob1 Kenobi... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ob1 Kenobi Sent: Tuesday, September 22, 2009 12:37 To: arslist@ARSLIST.ORG Subject: test ** Test.. please ignore... This message and any attachments (the message) is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. BNP PARIBAS (and its subsidiaries) shall (will) not therefore be liable for the message if modified. Please note that certain functions and services for BNP Paribas may be performed by BNP Paribas RCC, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Robert02 Kern is out of the office.
dd.mm.yy is only a puzzle at the beginning of the month. After the first two weeks it sticks out like horns on a pig. Kind of like military time. To understand it, just subtract 12 from the hours if you've eaten lunch. Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 08, 2009 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Robert02 Kern is out of the office. ** I've been doing DD/MMM/YY for several years now. It seems to confuse some folks at first, but since I have trouble remembering what day of the week it is, I find it easiest to get the date out of the way first. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, July 08, 2009 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Robert02 Kern is out of the office. True that.. I think US and Canada are perhaps the only two continents that use an American format? I know I used the DD-MM-YY format every other place I have been to at least so it took me a while to get used to the MM-DD-YY format.. Joe From: Matt Worsdell m...@worsy.co.uk To: arslist@ARSLIST.ORG Sent: Wednesday, July 8, 2009 9:36:22 AM Subject: Re: Robert02 Kern is out of the office. ** British, we all speak English :) In fact the dd/mm/yy format is more widely used than the US format. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: 08 July 2009 13:30 To: arslist@ARSLIST.ORG Subject: Re: Robert02 Kern is out of the office. ** Thats dates in the English format.. DD-MM-YY Joe From: copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Wednesday, July 8, 2009 8:23:08 AM Subject: Re: Robert02 Kern is out of the office. Return to the office before you leave it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of robert.2.k...@continental-corporation.commailto:robert.2.k...@continental-corporation.com Sent: Tuesday, July 07, 2009 10:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Robert02 Kern is out of the office. I will be out of the office starting 08.07.2009 and will not return until 06.08.2009. I will work on your email after my return. HP Service Manager Reporting and Training: Christoph Sommerlik Migration Planing: Claus Witzgall HP Service Manager (technical and organisation), Remedy (SIMS+ITSM), Change Management Operations: Martin Hammermann Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta Head: Walter Zettl Have a great day, Robert _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
If you take the survey, you still cannot use the website. This is very bad. Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.commailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.commailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender._Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT - Happy Birthday US Marine Corps (U)
Boo-Rah! A year and a half older than the US of A. Yours truly, Chas Roberts -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, November 10, 2008 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Happy Birthday US Marine Corps (U) UNCLASSIFIED The Navy recognizes and salutes this auspicious occasion. Happy Birthday, Marines! Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Monday, November 10, 2008 1:34 PM To: arslist@ARSLIST.ORG Subject: OT - Happy Birthday US Marine Corps ** I want to say Happy Birthday to all my fellow US Marine Corps comrades around the world. The US Marine Corps is 233 years old today. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: W-2 vs. 1099
W-2 does not allow travel to and from work, I think. Travel during the day may be deductible, but not the round trip to the main work site. W-2 will also require the employing entity to withhold taxes. The 1099 allows all mileage to be deducted, since you are not an employee, but a contractor. You will personally need to make quarterly deposits in your IRS tax withholding account, or risk fines. I think you'd better be sure by checking with a professional tax preparer. Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, September 08, 2008 8:38 AM To: arslist@ARSLIST.ORG Subject: OT: W-2 vs. 1099 ** Hello ARSlisters. Sorry for the off-topic post! I have a question about bidding projects W-2 as opposed to 1099. Check to see if I'm right: With W-2, you get to have a portion of your income tax-free as a per-diem. Not so with 1099, but you can deduct your expenses from your taxes. Doesn't one of those options carry the employer's expectation of a lower rate? If I'm given the choice of W-2 or 1099 with the same rate for both, which should I choose, if significant travel is involved? Thanks in advance! Drew Tulsa, OK __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Position - Remedy Developer - Oklahoma City, OK
Maybe your home moves 80% of the 25% of the time you are there? Is it a mobile home? Chas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, August 27, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Open Position - Remedy Developer - Oklahoma City, OK ** Isn't 'home every month for a week' 75% travel not 95%?I'm not interested...just curious...;) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer Sent: Wednesday, August 27, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Fw : Open Position - Remedy Developer - Oklahoma City, OK This was sent to me by this very nice recruiter. He was unable to submit it directly to the list. So I am forwarding this for him So if you are interested, please contact him...not me Thank you Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] - Réacheminé par Pascale Boyer/VSI/GVL le 2008-08-27 15:44 - Britt Allen Kilgrow [EMAIL PROTECTED] 2008-08-27 15:42 A [EMAIL PROTECTED] cc Objet Open Position - Remedy Developer - Oklahoma City, OK Hello There, My name is Britt Kilgrow. I represent The Fountain Group, which is a professional services company, as a Recruiter. We are seeking qualified candidates to join our growing family of Professionals. Based on information that I was able to obtain from Monster, I wanted to email you in hopes that you may be a good fit for a Long Term Open Ended position that we are looking to fill in Oklahoma City, OK (95% Travel). We need a Remedy Developer proficient in the following: Timeframe we are looking to fill the position: ***Immediately Job Description: 95% travel, but home every month for a week Requires a minimum of an interim clearance The candidate must have Remedy ARS 7.x experience and worked in development of the ITSM 7.x suite of applications. [Our specific implementation versions/modules are listed below.] We would appreciate Air Force experience [specifically eTANG (Customized Remedy 6.3 implementation)], but will not disqualify an applicant without this experience. * eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, TTS) * Remedy ARS 7.1 * ITSM Modules: SLM 7.1 Incident Mgmt 7.00.3 Problem Mgmt 7.00.3 Asset Mgmt 7.00.3 Change Mgmt 7.00.3 CMDB 2.1 The position requires the candidate have a DoD Secret Clearance (interim at minimum before interviewing) and 95% travel. All development will take place in a secured area at the Prime Contractor's facility, but the position does allow for travel home between duty stations or every 30 days. The current length of contract would be from date of hire through December 2008 at a minimum, with a possible 6 week extension into January 2009. The project is currently scheduled to complete development work in OKC, OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation Instruction Validation and System Testing), then travel to Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for system installation. [Current site readiness may require the candidate to install at Langley AFB then Peterson AFB, but the intent is to complete the installations concurrently.] Compensation: Based on Experience ***If you have any of the skills that are listed above, make sure you add them in the employment history portion of your resume, and elaborate a little on how you used them. This information betters your chances in receiving the position. We are seeking: U.S. Citizens We also offer a $250 REFERRAL FEE to any candidates you may refer to us that are hired on with The Fountain Group. If interested and available please send me an email with a Word attachment of your resume. This is a position that we are looking to fill IMMEDIATELY, so send your resume to me right away at: [EMAIL PROTECTED] (Before submitting your resume, please note that we only look at your professional work experience in your resume. Detailed information as to your use of the applicable skill sets will only help in being given serious consideration for interviews). Britt Kilgrow [cid:image001.jpg@01C90857.ADFB14E0] The Fountain Group 10012 North Dale Mabry, Suite 211, Tampa, FL 33618 T: 813-356-0038 / C: 479-200-4100 / F: 813-963-7379 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] www.TheFountainGroup.comhttp://www.thefountaingroup.com/ NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments are intended for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to applicable client/employee and/or work product privileges. If you are not the intended
Re: Report Preview
Why not just export to a CSV? Works for me... Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Monday, August 25, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Report Preview Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Friday (strange) humor
This is very true. The least expensive digital system sounds better than all but the most expensive analog equipment. The media lasts longer, and is easier to duplicate for archival purposes. And if you like the warmth and natural distortion of the older gear, amp and preamp modeling is a slam-dunk, with the ability to digitally mimic the sound characteristics of virtually any of the vintage setups, with great fidelity. Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Friday, July 18, 2008 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday (strange) humor ** I have heard that argument before. My question is this, for the average person, spending less than 3000 dollars, which one really sounds better. And also the average person is not going to maintain their vinyl well enough to keep out the pops. I opt for durability and portability. In fact, when I got my first demo of a new technology (Cd's) the guy proved how durable they were by throwing them against walls and actually driving over one. Granted if you spin your tires it won't last, but you couldn't do any of that with vinyl or tapes. Seemed pretty cool to me. And now they have solid memory players so that you can abuse them in other ways and they keep on ticking. But I chuckle every time I see a jogger with a micro drive mp3 player. Technology is a gain, but with every choice, there are sacrifices. On Fri, Jul 18, 2008 at 11:15 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: Yeah...while on that note, there are still many old school enthusiasts who make strong arguments that in many, many applications the best analog devices still trump the best digital devices. I have friends who insist that the sound produced by clean vinyl on a top-of-the-line turntable still beats the sound produced by the best CD player. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, July 18, 2008 11:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: Friday (strange) humor ** If anyone would like to know, vacuum tubes are still a really big deal for audiophiles and for people in the music biz. This is because people who care generally agree that the sound of tube amplification is subjectively better than the sound of solid state amplification, with a few exceptions. Guitar players like them because tubes produce better-sounding distortion, with a rounded sound-wave rather than the jagged sound wave that an overdriven solid state circuit would produce. All-tube amps are favorites. Some of them are quite old and some of them are new, but they're all pretty darned heavy. Sometimes the pre-amp circuit (the one that gets overdriven) will be tube and then the real amplification circuit will be solid-state, but for that good, slightly crunchy attack, you need all-tube. Also, singers and recording engineers will use microphones with an internal pre-amp which contains an itty-bitty vacuum tube. These sound warmer. Audiophiles also like the warm sound that tubes give. Some of the most heaviest, most expensive, and esoteric amplifiers are all-tube, rendering units that cost tens of thousands of dollars. Each channel gets a separate amplifier. They turn these things on and leave them on for the life of the unit...if they are seriously bonkers audiophiles, that is. Anyway, the move to solid-state equipment created a tube crisis for lots of guitar players and amplifier manufacturers. Crisis was averted when the industry found a ready source for vacuum tubes: Russia. They still had plenty of crap that ran on them! Drew Tulsa, OK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Grooms, Frederick W Sent: Friday, July 18, 2008 11:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: Friday (strange) humor ** I used to carry the tester or tube case when my dad went out on repair calls on the weekends to fix people's TVs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, July 18, 2008 10:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: Friday (strange) humor ** No, you're not. I can still picture those tube tester machines in the stores. :) Rick On Fri, Jul 18, 2008 at 8:38 AM, Tim Widowfield [EMAIL
Re: Lines of code in Remedy?
Careful! Maybe they are going to pay you based upon the number of lines of code, as a measure of complexity. Count the active links and multiply by the number of parameters in each. Same with filters, add them to the mix. Then multiply by the number of tickets. Add something for guides or other programming constructs you have implemented. That would be a better indication of the complexity, which is what the metric is attempting to discover. YMMV Yours truly, Charles H. Roberts, 4th (RSP) Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, July 10, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Excellent answer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
A little help?
Hi Folks, I am searching for a copy of the free Adobe Reader that works with Windows CE 2.11 for a Hitachi SH4 processor. It's for an elderly PDA solid state laptop (Compaq Aero 8000) Does anyone have a copy, or a pointer to where I might procure one? Any other software for that unit would be interesting, as well. Thanks, Chas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Friday Humor
Hi Jim, I think I missed the joke, but ROTFLMHO anyway. Chas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Fox Sent: Friday, May 23, 2008 1:59 PM To: arslist@ARSLIST.ORG Subject: Friday Humor ** LOL. Fluxman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Questions regarding Licensing.
Hi Listers, I want to refresh my memory... As a Remedy Skilled Professional, I remember that One Fixed License and Five Floating Licenses were basically interchangeable (the same price). Is this still the case? Also I remember that you had the option of setting Submitter Mode-Locked, which in effect allowed most of your employees to add and update their own tickets without requiring any licensing or royalty payment. The only time a Fixed or Floating License is required is for someone to update tickets that others have submitted. Is this still the case? Thanks for your combined wisdom, oh keepers of the faith! Chas Roberts ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Questions regarding Licensing.
Thank you LJ LongWing (Head) for your speedy answer. But why would someone spend more for Floating Licenses than for fixed? I thought Floating Licenses were less expensive because they were not always available. This is why I thought that five people could share a license or one person could always be guaranteed one... Please enlighten me? Chas Roberts ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
