Re: Flashboard License Clarification
James is correct. To use the OOTB ITSM 7 Flashboards, you need to have a Flashboards Server license. Otherwise, Remedy will pick 5 of the two dozen Flashboards that come with ITSM and disable the others. Remedy does not care how many times a Flashboard has been viewed, just how many you have created. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Thursday, March 26, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Flashboard License Clarification My understanding is that only the first 5 flashboards that are created or exist on the system, will be available to view. If you create a 6th flashboard, you will need to delete one of the first 5 in order to use the 6th and restart your web server or ARServer as well. I am not sure what needs to be restarted to reset the counts. I don't think it has anything to do with how many times a working flashboard has been viewed. I think OOTB ITSM 7 has more than 5 flashboards configured. James On Mar 26, 6:10 am, Michiel Beijen mich...@beefreeit.nl wrote: Or - and that will be the nicest solution - remove all but the five flashboards you'd like your users to see from the consoles. Otherwise the users will still be confronted with ugly error messages. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT +http://beefreeit.nl On Thu, Mar 26, 2009 at 10:04, P Romain ARSlist p.romain.arsl...@parsolutions.co.uk wrote: ** Tina, If you restart your web server then the count resets. After that, if anyone opens a form with a flashboard on it then as the flashboard displays the flashboard count will increment. When 5 flashboards have been displayed then an attempt to view a 6th will give the message you see. You can control this by restarting the web server then immediately opening the five flashboards you want users to see. Cheers Peter -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *tina flores *Sent:* 25 March 2009 21:21 *To:* arsl...@arslist.org *Subject:* Flashboard License Clarification ** Hi All, Can anyone clarify the use of the five free flashboard that comes during install of ARS 7/ITSM 7. Based on the BMC Documentation, it says: If you try to view more than five flashboards with an unlicensed BMC Remedy Flashboards product, you will receive an error message to let you know that you have exceeded the maximum number of flashboards allowed. I'm getting ARERR 3608:You have exceeded the allowed usage of Flashboards. Please obtain a license if you wish to continue using Flashboards. after only viewing the third flashboard and this happens when there were more than 5 concurrent users in the server. So it could be both factors but I need to get that verified. I just observed that I don't get the error in another environment (I'm currently the only user) when I view the flashboards. Can anyone clarify why this scenario happens to me? Thank! Tina -- View this message in context: Flashboard License Clarificationhttp://n2.nabble.com/Flashboard-License-Clarification-tp2535086p25350... Sent from the ARS (Action Request System) mailing list archivehttp://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.htmlat Nabble.com. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Single user getting FB authentication failed ARERR 623
Do not underestimate the power of a restart. :-) We had a similar issue, but it only affected people with a blank password in their User record. If I remember right, the Application or Midtier password was wrong but did not automatically fix the issue when we changed it. We had to restart Midtier in order to get the problem fully resolved. When in doubt, reboot. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Monday, March 23, 2009 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Single user getting FB authentication failed ARERR 623 Thank you for the reply, Dennis. This is only happening with one user though so I wouldn't think a restart would make a difference...? On Mon, 23 Mar 2009 16:00:46 -0500, Dennis Ruble ddru...@rockwellcollins.com wrote: Laurie, We recently had weird intermittent ARERR 623 errors when midtier was involved in anything. A restart of Tomcat cleared the problem, although I'm not sure why... HTH! Dennis Ruble Pr Programmer/Analyst Rockwell Collins (319)295-5326 Muhlethaler, Laurie lmuhletha...@firstrepublic.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/23/2009 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Single user getting FB authentication failed ARERR 623 ** Hi all ~ I have a user who is getting the ARERR 623 Authentication failed for the flashboard on the IM Manager console table in the user tool. He can successfully view the flashboard if he logs in to other machines. That said, we tried uninstalling and reinstalling the UT to no avail Has anyone seen this before? Windows Server 2003 SQL Server 2005 MidTier: IIS 6 (Apache Tomcat) Java: 1.5.0_15 7.1.00 Patch 002 AR Server MidTier Admin Client Flashboards 7.0.03 Patch 006 Service Desk . Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by
Re: stopped receiving arslist posts?
Go back to your profile online and confirm that the NOMAIL option at the bottom of your settings is not checked. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Friday, March 20, 2009 10:52 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] stopped receiving arslist posts? ** For some reason, I stopped getting messages from arslist. I reset password just now and changed some settings (like from digest to Regular just to see if that would help). I did receive messages from lists...@listserv.rbugs.com when I was making changes to password and settings, so I don't think my email system is just blocking them all. Can anyone advise as to why I may no longer be receiving them? Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro julie_kanaka...@uncg.edu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
To my knowledge, there is no single White Paper outlining all the components in one document. The information is scattered about in their KB database. Each process component installation for Server Group can vary too. For example, you can just run the Email Engine installer on your Secondary Server, and then leave the Email Engine service off with a Manual startup mode. However, when installing AIE, you should not run the installer, but copy the directory and registry settings from your primary server to your secondary server. For AIE installation, check out KB article 2402 (Installed AIE7.1 with Server group Option) in the Knowledge Base on the BMC Support website. If you are not already, you should try to use a uniform directory structure on both servers. This becomes especially helpful when running certain Run Process commands. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
BMC Documentation and KB articles on the Support website clearly outline how the Remedy Email Engine works. You should review the documents there. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry Any idea how does company's email server and Remedy's Email Engine work. are they synchronized with each other or they are two separate things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: OT: Need for a talented Remedy Engineer for assigment in IRAQ
Pay appears to have dropped by $45k. When this position was discussed a year ago, the contract was for a three to four year period if my memory is correct. Did another Remedy Developer accept the position discussed last year? If so, could anyone provide any insight into why that Developer decided to leave the position after a year? I would be highly interested in the position, but lack the active security clearance required. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Friday, February 20, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] OT: Need for a talented Remedy Engineer for assigment in IRAQ ** Well, I'm back after a year or more, again looking for a very talented Remedy Engineer for an assigment in IRAQ (CAMP VICTORY). The postion pays approximately $205,000 per annum (base rate plus hardship and hazard pay, etc.) Room and board are provided. I also look forward to the interesting dialogue this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer . * Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. * Performs Schema upgrades and deployments. * Provides tactical and strategic input on overall Remedy System planning and related projects. * Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. * Responsible for budgeting and License management of the AR System. * Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. * Prefer a bachelor’s degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. * Must have a SECRET security clearance. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: * Schema upgrades and deployment * Architecture build and implementation of the Remedy Environment * Migration of Remedy Schemas/ ITSM Schema throughout Iraq * Managing Remedy support staff/ Remedy Admins * Weekly briefs to the CG or Action Officer * Brief Iraq Signal commands * Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) * Maintenance/backup and upgrades * Remedy support to all levels of IA * Help Desk schema support from COB’S to FOB’s * Budget and license management * Development for new features * Enterprise level support Requirements: * TMS/RMS Experience * AR System 6.3 Level 2 Admin training * Systems background (Windows server 2003/ SQL) * Enterprise support experience * Technical writing/manual documentation * Software Training and Implementation experience * Knowledge of Military business process Looking forward to your responses. Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)
Jeff Is there anything Remedy-related to these positions? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Friday, February 20, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** This is a request for resumes and referrals for as many Systems Administrators and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can find. The positions are currently located in and around FT. Meade (Annapolis Junction and Hanover, MD). Compensation is excellent (either W-2 with benefits or 1099 contractors). * Need UNIX/LINUX Administrators (8+ with good skills) * Need Windows Administrators (2-3 Senior level) * Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have terrific scripting skills (Perl, bsh, etc) This is an urgent and time sensitive opportunity. Any referral assistance will be rewarded upon hire. Many thanks Sincerely, Jeff Glaser VP IT Resource Recruiting 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Long shot, but I'll ask anyway
What would be really nice is a Template Form Type; a form that you could setup a look and feel along with core fields that would replicate down to its related forms. So if you had a standard banner or certain fields like a standard navigation bar that should appear on multiple forms, you add those forms to the template. When the Template is updated the changes are reflected instantly through all the other forms. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Friday, February 06, 2009 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Long shot, but I'll ask anyway It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Jobs-where to find????
Monster.com was pretty good to me a few months ago when I was looking. You should also go through this list's most recent archives. There have been a number of openings being advertised in the past few days. Also, you might also want to give Joshua Kitchen and Melissa Wish a call. Joshua usually has a number of contracts in DC, and Melissa is a Remedy recruiter for Column IT. Good luck in your search. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of surya4u Sent: Monday, February 02, 2009 2:01 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Remedy Jobs-where to find I have been layoff last month and still looking for jobs in remedy area.. I have 6.5+ years of experience and worked on remedy 4.5/6/7 remedy applications...I am searching in dice and hotjobs... no luck till now.. Can anyone suggest of different place to look for remedy jobs like..yahoo groups or gmail groups or any other website... -- View this message in context: http://n2.nabble.com/Remedy-Jobs-where-to-find-tp2259992p2259992.htm l Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
There is also another side to this as well. How many companies in the current financial climate can or are willing to send some or all of their Remedy teams to such a conference? If I was a manager trying to keep costs down, I might have a difficult time justifying plane tickets, hotel fees, car rental, and other travel expenses for such a conference. BMC could have some very justified fears that attendance would be too low to be worth the effort, and that a number of third-party vendors may also keep their staff away in efforts to save costs. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, January 06, 2009 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Roger, on the surface that makes sense. But you can bet they haven't stopped spending money on sales and marketing. And RUG is certainly that. It is the one event they put on that stirs the pot, so to speak. They must think there is no money to be made right now. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Nall, Roger roger.n...@t-mobile.com Date: Tue, 6 Jan 2009 08:55:58 To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards I am sure no one can be surprised at this. They just laid-off 350 employees. My guess would be they don't have much in the way of discretionary money. It is really too bad but that is they way of the world these days. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, January 06, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards I have an issue with attending any conference that is hosted by one of the third party vendors. Too easy to become unbalanced and geared toward messages from that particular vendor. Just my opinion. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jackie Morris Sent: Tuesday, January 06, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ColumnIT has done events similar to RUGs, only to a smaller, more local group. Keynote address, guest speakers, tutorial sessions and customer presentations every year in Atlantic City for the past few years. Maybe they would pick this up?? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, January 06, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards How much can it possibly cost to put on one of these? Isn't the entry fees of the people enough to cover the costs? I think that if someone on the list was motivated enough, they might could even make some money by putting it on. If you have it somewhere, like here in OKC, it would be a lot cheaper, and in the middle of the US, so it would be easier for everyone to attend. What is usually the admission fees at the RUGs in the past, I've never been to one? If you charge an admission fee to the people, then a booth fee for the presentations, those fees should pay for themselves, and shouldn't have to be too much. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Blake Sent: Tuesday, January 06, 2009 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** Daniel, We submitted a proposal for presentation at the 2009 UserWorld on Knowledge Management Best Practices. We want to be part of an event to share this and would be willing to travel or participate in a virtual conference. I suggest a LinkedIn group. -Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Sent: Tuesday, January 06, 2009 9:02 AM To: arslist@ARSLIST.ORG Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Apparently not only did they botch up the 2008, They have decided to follow that up with just not trying for 2009 (they don't say it won't happen, just they will not host it which is not Necessarily the same thing, but this year probably is). Guess that makes
Re: Remedy resource available Jan. - Referral Incentive!
It depends on whether the position is permanent or contract and what benefits come with it, which are not clear from the previous email. If this is strictly a 6-month contract job with no perm conversion or benefits, I agree that the rate is a bit low. If this is a perm position with full medical, dental, 401k, and all other standard perks, then the rate is fairly decent. We also don't know location. $50 per hour can go a long way in Timbuktu, Wisconsin, but might leave you strapped for cash in Manhattan, Washington D.C., or San Francisco. Good hunting, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Thursday, December 18, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy resource available Jan. - Referral Incentive! Is it because of the Credit Cruch that people think rates can go down? Of course I don't know any specific details about this engagement but in my opinion 50 dollars / hour for somebody with 3-5 years of experience is just too low... -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Dec 18, 2008 at 15:37, Leah George lgeo...@everesttech.com wrote: ** Gary, My client needs a team of 4 remedy developer but the only concern would be that of the years of experience. I have been on the search for a few days. They need someone between 3-5 years with pay rate of about $50 ph. Not sure if this helps Thanks, Leah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Lambert Sent: Wednesday, December 17, 2008 5:10 PM To: arslist@ARSLIST.ORG Subject: Remedy resource available Jan. - Referral Incentive! Hello Listers, Do you know of a Remedy project that can use a super-strong Remedy Developer? We have a great referral incentive program that pays $1,000 for a referral resulting in a long-term (6 mo.+) contract. You will look good because he is a really good team player with over 8 years of Remedy experience. He has a great track record and rock-solid references. Also with training and experience with ITSM, CMDB, Oracle, Unix, Java and C. Please feel free to contact me for more info. Thanks! Gary Lambert Pacific Telematics, Inc. glambert AT ptelematics.com (650) 218-8603 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB 2.0 Class mapping
I agree that Equipment would probably be a good place. We went a step further and setup a subclass under Equipment to hold our mobile phones and other wireless devices since they had some specific attributes we needed to track that were not related to our other Equipment data. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Wednesday, December 17, 2008 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] CMDB 2.0 Class mapping BMC_Equipment? Unless you have the Telecom extension (which I've never seen.) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) tony.worthing...@kohls.com mailto:tony.worthing...@kohls.com www.Kohls.com http://www.kohls.com/ From: Jason Niu thevis...@optonline.net To: arslist@ARSLIST.ORG Date: 12/17/2008 02:09 PM Subject: CMDB 2.0 Class mapping Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi there, I am trying to figure out which CMDB class to map some data into, for the following items: 1. Telephone 2. Radio talking device 3. Rack drawers ( for mouse/keyboard) Any idea? Thanks in advanced, - Know what you want and be focused. - Jason Niu __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Application Statistics not working (UNCLASSIFIED)
Have you tried restarting your Remedy services? We use Server Groups so I setup workflow to combine the statistics recorded from each server into a singular record of how the overall system is doing. When I first setup the workflow, I made an error on a filter that prevented Remedy from creating new entries on the Application Statistics form. The error killed the process that captures statistics, and the system would not generate any new records even after removing the errant Filter until I restarted my ARS services. I also had an instance where one of my servers decided for no apparent reason to generate two duplicate records each time statistics were gathered. The only fix I could find was once again restarting Remedy services, which restored my statistics gathering process to working order. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM Sent: Wednesday, November 26, 2008 4:14 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Application Statistics not working (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Anyone have any idea why there are no records being created in Application Statistics form. I have setup Application Statics in the Admin tool. I am trying to monitor a couple of different applications and have them all enabled and set to 300 second intervals (Will increase this once I get it working). I have verified that they were created in the Application Statistics Configuration form. I have also verified that the forms I want to run statistics on are in the Selected forms for application statistics under the statistics tab in each of the applications that I am trying to monitor. I have had this setup for a couple of days but have zero records being created for the statistics. Any ideas? Tim Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating an Automated Email System
I just wanted to add something to the previous suggestion. 4. Create a control form to hold configuration data on how to process incoming mail. The benefit is that items such as group assignment, categories, and priority can be updated through data changes rather than updating workflow itself. The control form allows you to not have to worry about development, testing, approvals, and all the other rigors required when following a normal Release cycle for Form and Workflow changes. A developer at a previous company I worked at did something like this for multiple incoming email accounts. The system was setup for a variety of support groups so they (or automated systems) could open tickets by email. Workflow was also configured to recognize forwarded messages, and setup the ticket's requester as the original sender rather than the individual forwarding the message. This proved very handy for the emails we would get from users who email the developers directly about their problems rather than calling the Help Desk. Hope this helps, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra Sent: Wednesday, October 29, 2008 10:09 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Creating an Automated Email System ** My 2 cents to update an existing ticket from incoming emails. 1. Create a Staging Form that will have all the Incoming Emails. This staging form will have fields - Subject, Message, Incident ID, Task ID, and Service Request ID etc 2. Create Filter(s) that fires on submit with a Run If qualification(s) of INC0% or REQ0% or WO0% or TAS0% or CRQ% parse the respective number (using functions STRSTR, LTRIM, SUBSTR) and set it into the corresponding field. 3. Then, push it to the corresponding work log. This assumes that * The Subject Line of the email will contain Incident/Request/Work Order/Task ID. * It is an ITSM 7 environment. Thanks Mahesh On Wed, Oct 29, 2008 at 7:05 AM, Shrestha, Manjari R. [EMAIL PROTECTED] wrote: ** Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: Support Finally Got under my skin
Is the server the problem is happening on part of a Server Group with a load balancing switch? If so and you are using the AR Admin Console, you should check the actual config file on each server to make sure the settings are the same. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, October 24, 2008 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] RANT: Support Finally Got under my skin Strange.. The only time I've ever seen the log file just give the opening and closing tags are when I had the wrong client side logging group... I would suggest checking permissions on the files, but if that were the case, you wouldn't be able to get anything into the log files. This is getting interesting. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 8:59 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin Strike ... Um ... 4. Set it to Config Categorization Admin. No luck. Thanks for all the suggestions so far. Haven't had any success yet. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, October 24, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin I agree with LJ. Chris, try setting an explicit group for logging, then giving your login account that same explicit group. Try it out again, and see how it works. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, October 24, 2008 8:00 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** That's exactly what I see on my side when I'm an admin, and the client side logging group ISN'T Administrator, and I'm not an explicit member of the group that it is set to. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** So first of all my account has administrator permissions. Client side logging group is Administrator. Problem is the only content in the filter log file is a Start note and an End note. Here's the full content for an Incident Submission. WFLG /* Wed Oct 22 2008 16:33:32 */ WFLG Workflow Trace Log -- ON WFLG BMC Remedy User Version 7.1.00 WFLG /* Wed Oct 22 2008 16:33:46 */ WFLG Workflow Trace Log -- OFF BTW, this only happens on one of my environments. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Out of curiosity...what's your problem with client side logging? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: RANT: Support Finally Got under my skin ** Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist:
Re: LDAP timestamps
If you are using a Vendor form, the conversion should be automatic in using a Date/Time field. However, at a previous company I was at, their LDAP system had date/times stored in a slightly different format than normal. BMC Support has a KB article that outlines settings you can add to your ar.cfg file to recognize the different LDAP date/time formats. It has been two years since I last used it, but remember that it worked to fix my problem reading LDAP dates/time fields. Good luck, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Friday, October 24, 2008 10:06 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] LDAP timestamps ** How do I convert LDAP timestamps on Remedy so it would show the date and time? Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: LDAP timestamps
Unfortunately not, it was two years and two companies ago now. I know it exists because I spent over a week pulling my hair out on the same issue, then bit the bullet and called BMC who promptly sent me the article. You should get BMC Support to send you the article too. For some reason, not all KB articles are publically available on their knowledge base. I don't know if that is by design, just a configuration problem, or just something screwy in how the Knowledge Base does its searches. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Friday, October 24, 2008 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] LDAP timestamps ** Using the date/time field displays a different date than the actual date... It displays 12/31/1969 5:00:00 PM instead of 10/18/2008 16:23:52. Do you remember what to add on the ar.cfg? I can't find the KB on BMC support. Thanks, Jason --- On Fri, 10/24/08, VanSickle, James W [EMAIL PROTECTED] wrote: From: VanSickle, James W [EMAIL PROTECTED] Subject: Re: LDAP timestamps To: arslist@ARSLIST.ORG Date: Friday, October 24, 2008, 8:19 AM ** If you are using a Vendor form, the conversion should be automatic in using a Date/Time field. However, at a previous company I was at, their LDAP system had date/times stored in a slightly different format than normal. BMC Support has a KB article that outlines settings you can add to your ar.cfg file to recognize the different LDAP date/time formats. It has been two years since I last used it, but remember that it worked to fix my problem reading LDAP dates/time fields. Good luck, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
User crashes on mshtml.dll - RESOLVED
Team A few weeks ago, I had sent an email asking about an issue that several of my users have been experiencing where the Remedy 7.x client appeared to crash randomly with errors on the mshtml.dll file. After much testing, patch upgrades, and so forth, we narrowed the cause of the problem and a fix that appears to be working. Every user that was having crash issues had Internet Explorer 6 installed rather than the later version of IE7. I spoke with BMC Support about this issue, and they confirmed with their backline engineers that this is a known issue. The Remedy User 7.x client does not play well with Internet Explorer version 6, and has a tendency to crash especially when users attempt to change workstation display or network settings. Upgrading to a higher version or patch of Remedy User would alleviate the problem for some, but did not cause the problem to disappear entirely. Upgrading to IE7 on a few select workstations has caused the problem to disappear entirely. So if you are experiencing the same problem with Remedy User 7.x appearing to crash almost at random, you may wish to make sure the user has the latest version of IE7 installed. BMC Support did state that their engineers are working a fix for IE6, but do not have any ETA on when a fix would be available, if ever. Thanks to everyone who sent me comments and suggestions both on the list and privately about this issue. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: license utilization monitoring in remedy
Manish Turn on Application-level Statistics on your server for each application that you are looking to track. We have had pretty good success in doing this for our ITSM 7.x applications. However, you should be aware of the following regarding statistics if you are using Server Groups and a load balancing switch to direct traffic to each server. We had to include Use-Server-Connect-Name-In-Stats: T and make sure Server-Connect-Name: points to each individual server name in our ar.cfg files. Otherwise, Remedy would just grab the statistics from the primary server in our server group, and did not record stat data from the secondary box. You can either combine the data together in Crystal Reports showing overall application usage, or you can setup a separate form and workflow that combines the statistic data using Filters when new entries get created on the Application Statistics form. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA Sent: Tuesday, October 07, 2008 4:46 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] license utilization monitoring in remedy Hello All, My query is regarding the license utilization monitoring in remedy. Is it possible to take out the statistics of how many floating licences(change and incident separately) are being consumed at a given point in time? The key here is to get the Change Floating and Helpdesk Floating license utilization independenly. Thanks Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SAP and Remedy Client Conflicts
Fellow ARSListers Has anyone seen any conflicts or problems with running SAP and Remedy clients on the same desktop? I am still working on an issue I posted about earlier with the Remedy client crashing due to the mshtml.dll file. While Remedy client 7.0.1 Patch 7 and above versions have fixed this problem for the majority of users, the problem appears to be persisting for people who are heavy users of SAP. I am curious if any other Developer has seen similar issues between these two clients. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
User crashes on mshtml.dll
Fellow ARSListers I have been working with BMC Support about this issue, and have been able to get very far. Has anyone seen this error message before and found either a potential cause or fix for it. The users who are getting the below message are running Windows XP Professional with Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4, 7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns. During each installation, I delete all remaining files and registry settings of the previous Remedy client. The client appears to be crashing mostly when the user has the Remedy client minimized and is working in other programs. Those other programs vary from Microsoft Word, MS Excel, and Internet Explorer. When he is using IE, the user is only going to news sites of major online papers (no fancy blogs, online applications, or sites with questionable security). The only consistency in this situation is the below error message we keep finding in the Event Viewer. The crash appears to happen at completely random intervals too, and I cannot find any action they are consistently taking to cause the crash. Faulting application aruser.exe, version 7.1.0.4, faulting module mshtml.dll, version 6.0.2900.3395, fault address 0x00120911. Any information would be greatly appreciated. The hardware and software requirements of the workstation fall within the compatibility matrix's recommendations. The Remedy server itself is using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User crashes on mshtml.dll
I have one user where this problem happens most frequently, but others have also reported the problem to varying degrees. This issue started out with users reporting that their clients were crashing when they unlocked their workstations while they had the Change Management Console from ITSM 7 open. According to BMC Support, this was a known defect that was fixed in Patch 7 of the 7.0.1 Remedy User client. I went with Patch 9 on v7.0.1, and that appeared to resolve the issue for the majority of users. I have at least three users who are still having problems. I did more research with one of these users, and also found the crash also takes place when they are changing their Proxy settings in IE or open their Control Panel and look at their Network settings. The file named in the crash (mshtml.dll) keeps leading me to believe the source of the problem might be with a Data Visualization field. There is a DV field on the Change Management Console of ITSM 7 that references a Flashboard object. However, I cannot locate why a small group of users are experiencing these problems while the majority go about their days without any issue. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Friday, September 19, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] User crashes on mshtml.dll James, Is this isolated to a single user's machine? If so, have you explored re-imaging the machine and then using a new UT installation? I know it sounds extreme, but it is sometimes quicker to do for a one-off, hard to reproduce, possibly OS or 3rd Party Software related issue. :-) Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanSickle, James W Sent: Friday, September 19, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: User crashes on mshtml.dll ** Fellow ARSListers I have been working with BMC Support about this issue, and have been able to get very far. Has anyone seen this error message before and found either a potential cause or fix for it. The users who are getting the below message are running Windows XP Professional with Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4, 7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns. During each installation, I delete all remaining files and registry settings of the previous Remedy client. The client appears to be crashing mostly when the user has the Remedy client minimized and is working in other programs. Those other programs vary from Microsoft Word, MS Excel, and Internet Explorer. When he is using IE, the user is only going to news sites of major online papers (no fancy blogs, online applications, or sites with questionable security). The only consistency in this situation is the below error message we keep finding in the Event Viewer. The crash appears to happen at completely random intervals too, and I cannot find any action they are consistently taking to cause the crash. Faulting application aruser.exe, version 7.1.0.4, faulting module mshtml.dll, version 6.0.2900.3395, fault address 0x00120911. Any information would be greatly appreciated. The hardware and software requirements of the workstation fall within the compatibility matrix's recommendations. The Remedy server itself is using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save
Creating new ITSM Notifications
Fellow ARSListers I am in need to create some new notifications for ITSM 7.x Service Desk app Incident Management. I would like to create these notifications through the Notification Engine that is part of ITSM. Remedy Support's KB database does not appear to have any information on creating new notifications in the ITSM Notification Engine, and just outlines how to troubleshoot existing ones that comes OOTB. Can anyone point me to an existing article/post about creating new notifications through ITSM, or share any advice they have from their own experience? Any information would be greatly appreciated. I would like to try to keep these customizations as close to using the existing system and its workflow as possible. If that is rather impractical or inefficient given the workflow behind the Notification Engine, please let me know. Thank you for your time on this inquiry. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
I have to agree with Rick on this issue. I had similar problems with the Sync Search DB crashing my Admin tool when I was running Admin 7.0.1 Patch 8. I upgraded to Admin 7.1 Patch 4, and have since been able to run the Sync Search DB operation without any problems. We are also running the full ITSM 7 Suite of applications. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Sync Search Database crashes Admin Tool and then Freezes Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all
