ARS 7.6.04 SP3 from ARS 7.1 - failing to upgrade forms
Hello,
We are trying to upgrade from 7.1 to 7.6.04 SP3. We run the installer
and keep getting a failed install and when I look at the logs were are
getting this error:
(Sep 12 2012 09:24:03.459 AM
-0400),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
LOG EVENT {Description=[Updating using sql update group_cache set
groupOverlay = NULL where entryId IN (select b.entryId from Group_x
a,group_cache b where a.Group_ID=b.groupId and a.Real_Overlay_Group IS
NULL AND b.groupOverlay IS NOT NULL)]}
(Sep 12 2012 09:24:03.460 AM
-0400),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
LOG EVENT {Description=[update group_cache set groupOverlay = NULL
where entryId IN (select b.entryId from Group_x a,group_cache b where
a.Group_ID=b.groupId and a.Real_Overlay_Group IS NULL AND
b.groupOverlay IS NOT NULL)]}
(Sep 12 2012 09:24:03.493 AM
-0400),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
LOG EVENT {Description=[ORA-00904: A.REAL_OVERLAY_GROUP: invalid
identifier
]}
(Sep 12 2012 09:24:03.550 AM
The reason we get the error is because while the group_cache form is
being upgraded, the group_x view on that table is not. The
Real_Overlay_Group is not being added to the group_x during the
install.We have tried everything we can find or think of and still
cannot get around this error. We are running AIX 6.1, Oracle 10g, and
Oracle Client 11g.
The worst part is that even though the installer is supposed to
rollback its changes when it fails, its not doing that. So our server
is dead in the water. We are not getting any ideas from the
arerror.log either. There was one error in the arerror.log that said
it couldn't find a web library file, but that is outside of this
issue.
Does anyone have any suggestions. BMC recommended deleting the group
form, except since we can't get the server to come up, we would have
to do it from the database and I'm not really confident that would
work. I was thinking about adding the column manually and then
running the install, but I'm not sure what information should be in
that field and if it will even update the field with the right values.
I am open to any suggestions at this point.
Thank you
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Apache 6.0 with Remedy Knowledge Management Application
Hi Everyone - Has anyone ever upgraded apache 5.5 to apache 6.0 on their Remedy Management server. I have a windows server that only runs the Remedy Knowledge Management application. Due to a security risk, we need to upgrade apache. I cannot find any documentation on if I have to backup any files or change any exiting files on RKM before upgrading. I can find plenty on upgrading apache for mid-tier, but nothing on RKM. I was thinking of just making a backup of the install directory for RKM and then running the apache installer. Any helpful hints or suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARVALIDATE Cache and Performance Issues
We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARVALIDATE Cache and Performance Issues
Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie jaimie...@gmail.com wrote: We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARVALIDATE Cache and Performance Issues
We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing lj.longw...@gmail.com wrote: Jaimie, Did you upgrade just the server or the clients as well? What patch of 7.1 did you go to, are you Native clients or Mid-Tier. I seem to remember a bug in the initial release 7.1, or was it with mismatched client/server...but either way the client re-cached EVERY time a form was opened instead of using its already received cache... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:20 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie jaimie...@gmail.com wrote: We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARVALIDATE Cache and Performance Issues
Patch 7 On Nov 3, 9:58 am, LJ Longwing lj.longw...@gmail.com wrote: Which patch? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:50 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing lj.longw...@gmail.com wrote: Jaimie, Did you upgrade just the server or the clients as well? What patch of 7.1 did you go to, are you Native clients or Mid-Tier. I seem to remember a bug in the initial release 7.1, or was it with mismatched client/server...but either way the client re-cached EVERY time a form was opened instead of using its already received cache... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:20 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie jaimie...@gmail.com wrote: We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARVALIDATE Cache and Performance Issues
Also I checked the logs and the ARExport is not showing up every time the ARValidateFormCache is showing up. On Nov 3, 10:08 am, jaimie jaimie...@gmail.com wrote: Patch 7 On Nov 3, 9:58 am, LJ Longwing lj.longw...@gmail.com wrote: Which patch? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:50 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing lj.longw...@gmail.com wrote: Jaimie, Did you upgrade just the server or the clients as well? What patch of 7.1 did you go to, are you Native clients or Mid-Tier. I seem to remember a bug in the initial release 7.1, or was it with mismatched client/server...but either way the client re-cached EVERY time a form was opened instead of using its already received cache... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:20 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie jaimie...@gmail.com wrote: We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARVALIDATE Cache and Performance Issues
If we had any users on an older client it would only be about 15 users. The remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7 all all of our Citrix servers. On Nov 3, 10:21 am, LJ Longwing lj.longw...@gmail.com wrote: OkI would recommend writing an AL on your home page that checks if $VERSION$ != Expected version, and have it throw a message to the user saying they need to upgrade, and run a log or send an email or something to the admins so they can follow-up with those users -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 8:08 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Patch 7 On Nov 3, 9:58 am, LJ Longwing lj.longw...@gmail.com wrote: Which patch? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:50 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing lj.longw...@gmail.com wrote: Jaimie, Did you upgrade just the server or the clients as well? What patch of 7.1 did you go to, are you Native clients or Mid-Tier. I seem to remember a bug in the initial release 7.1, or was it with mismatched client/server...but either way the client re-cached EVERY time a form was opened instead of using its already received cache... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:20 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie jaimie...@gmail.com wrote: We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you __ __ __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARVALIDATE Cache and Performance Issues
We are not using any ITSM applications, its all custom forms. We are on AIX and using Oracle 10g R3. On Nov 3, 10:39 am, LJ Longwing lj.longw...@gmail.com wrote: Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not mistaken is a 'resource intensive' action...you didn't say if you were ITSM or not, but those forms are huge and could in theory cause problems. Are you guys Windows/Solaris/...? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 8:31 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues If we had any users on an older client it would only be about 15 users. The remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7 all all of our Citrix servers. On Nov 3, 10:21 am, LJ Longwing lj.longw...@gmail.com wrote: OkI would recommend writing an AL on your home page that checks if $VERSION$ != Expected version, and have it throw a message to the user saying they need to upgrade, and run a log or send an email or something to the admins so they can follow-up with those users -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 8:08 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Patch 7 On Nov 3, 9:58 am, LJ Longwing lj.longw...@gmail.com wrote: Which patch? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:50 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing lj.longw...@gmail.com wrote: Jaimie, Did you upgrade just the server or the clients as well? What patch of 7.1 did you go to, are you Native clients or Mid-Tier. I seem to remember a bug in the initial release 7.1, or was it with mismatched client/server...but either way the client re-cached EVERY time a form was opened instead of using its already received cache... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:20 AM To: arsl...@arslist.org Subject: Re: ARVALIDATE Cache and Performance Issues Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie jaimie...@gmail.com wrote: We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you __ __ __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ __ __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ __ __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text
Server Crash - Event requires attention Permission Denied
Hi Everyone, We added more memory to our server this past weekend. Since then the server keeps crashing at odd moments. What we found in the arerror.log was this: Stacks: Mon Oct 26 20:30:35 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Mon Oct 26 20:30:53 2009 Dispatch : Cannot establish a network connection to the AR System server ( : RPC: Miscellaneous tli error - event requires attentionPermission denied) ARERR - 90 I know that the Misc. tli error can refer to a firewall issue, but the Permission denied is what we can't figure out. Has anyone seen this error before? I tried the BMC KB and that did not help at all. We are on AIX, Remedy v71., and Oracle 10g R3. Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
We have installed it as root and non root. I'm wondering if this is a bug that is with 7.1? On Jul 29, 2:47 pm, Terry Bootsma tboot...@objectpath.com wrote: ** I am wondering if it has something to do with the permissions under which the arsystem binaries are running within your Unix environment. Are you running as non-root? If so, does the error go away when running as root? It might be a starting point.. Terry On Jul 29, 2009,LJ Longwinglj.longw...@gmail.com wrote: Hmmmnot sure then...sorry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 11:25 AM To:arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I turned off logging and then deleted the arerror.log. I then restarted the server and am getting the same error. It only occurs during starting/stopping the server. On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 29, 2009 9:58 AM To:arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To:arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To:arsl...@arslist.org Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.netarslist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netarslist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.netarslist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
Upgrade issues with 7.1
Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
I turned off logging and then deleted the arerror.log. I then restarted the server and am getting the same error. It only occurs during starting/stopping the server. On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 29, 2009 9:58 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arsl...@arslist.org Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR Plug Errors
Sorry we are on AIX 5.3 with Oracle 10g. I ran the commands as requested and this is what I got back: Cannot findCannot findCannot find/lib/libnsl.a(shr.o) /lib/libtli.a(shr.o) /lib/libC.a(shr.o) /lib/libpthreads_compat.a(shr.o) /lib/libc.a(shr.o) /lib/librtl.a(shr.o) /lib/libc.a(pse.o) /lib/libC.a(ansicore_32.o) /lib/libC.a(shrcore.o) /lib/libpthreads.a(shr.o) /unix /lib/libcrypt.a(shr.o) /lib/libpthreads.a(shr_comm.o) ataha386:/usr/ar/servername/binls -l /lib/libtli.a -r-xr-xr-x 1 bin bin 130297 Apr 10 2005 /lib/ libtli.a* ataha386:/usr/ar/servername/binls -l /lib/libnsl.a -r--r--r-- 1 root system 1778571 Oct 20 2008 /lib/libnsl.a Is it common for it to tell me that it cannot find a file but then when I do ls -l on the file it appears. I'm going to change the permissions on that one file, will I have to then do a reinstall? Thank you for all the responses. On May 15, 12:51 pm, Lyle Taylor tayl...@ldschurch.org wrote: It looks like you're on a UNIX or Linux platform. Try this - navigate to your installation's bin directory and run the following two commands and post the output back to the list: ldd argplugin ls -l *.so* Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Thursday, May 14, 2009 2:43 PM To: arsl...@arslist.org Subject: Re: AR Plug Errors We did install it over 6.3. We are getting quite a few errors before that too: 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : The VUI is not unique for the form. The label, locale, and platform pro perties of this VUI must be unique to the form : Default Administrator View::1 ( ARERR 9052) 390600 : Problem encountered during creation of one of the application forms (AR ERR 4550) But I'm not convinced that these errors are causing the AR Plugin error. On May 14, 3:12 pm, Lyle Taylor tayl...@ldschurch.org wrote: Did you install the 7.1 right on top of the old 6.3 install (same directories)? It kind of looks like you've either got a new arplugin loading old DLLs/shared libraries, or vice-versa. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Thursday, May 14, 2009 11:46 AM To: arsl...@arslist.org Subject: AR Plug Errors Hi Everyone, We are getting this error when upgrading from 6.3 to 7.1. The install seemed to have gone through with no problems, but when we try to import any def files, we are getting contstant arplug error. Has anyone see this error before? I cannot find anything on bmc.com or in any of the guides. Thank you, exec(): 0509-036 Cannot load program ./arplugin because of the following errors: rtld: 0712-001 Symbol GetCombinedPasswordForUser was referenced from module arplugin(), but a runtime definition of the symbol was not found. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
AR Plug Errors
Hi Everyone, We are getting this error when upgrading from 6.3 to 7.1. The install seemed to have gone through with no problems, but when we try to import any def files, we are getting contstant arplug error. Has anyone see this error before? I cannot find anything on bmc.com or in any of the guides. Thank you, exec(): 0509-036 Cannot load program ./arplugin because of the following errors: rtld: 0712-001 Symbol GetCombinedPasswordForUser was referenced from module arplugin(), but a runtime definition of the symbol was not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR Plug Errors
We did install it over 6.3. We are getting quite a few errors before that too: 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : Data types are not appropriate for relational operation (ARERR 313) 390600 : The VUI is not unique for the form. The label, locale, and platform pro perties of this VUI must be unique to the form : Default Administrator View::1 ( ARERR 9052) 390600 : Problem encountered during creation of one of the application forms (AR ERR 4550) But I'm not convinced that these errors are causing the AR Plugin error. On May 14, 3:12 pm, Lyle Taylor tayl...@ldschurch.org wrote: Did you install the 7.1 right on top of the old 6.3 install (same directories)? It kind of looks like you've either got a new arplugin loading old DLLs/shared libraries, or vice-versa. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Thursday, May 14, 2009 11:46 AM To: arsl...@arslist.org Subject: AR Plug Errors Hi Everyone, We are getting this error when upgrading from 6.3 to 7.1. The install seemed to have gone through with no problems, but when we try to import any def files, we are getting contstant arplug error. Has anyone see this error before? I cannot find anything on bmc.com or in any of the guides. Thank you, exec(): 0509-036 Cannot load program ./arplugin because of the following errors: rtld: 0712-001 Symbol GetCombinedPasswordForUser was referenced from module arplugin(), but a runtime definition of the symbol was not found. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Help with Worklog and Getting entries to work in a view
I have Form A and Form B.When you click on a button on Form A, it brings you to Form B. The forms are connected by 2 fields that have the same entry numbers. On Form B there is a button called Worklog. When you click on this button, it opens up the worklog of the record that you have open in Form A. I created a view of Form A that just has the Worklog field and the 2 related entry fields. I did an AL to open the window of that view in Modify and that works, the worklog will open from the record of Form A and you can add entries like normal. The problem is occuring after you save the worklog entry. For some reason, it is not pushing that entry immediately back to the normal Form A view. I have to go back to Form A and actually refresh the screen to have the new entry appear in the worklog. I did try an open window action and used a dialogue window, but that wouldn't save an entry with the timestamp and username. To make matters even worse, they don't want to use the save button on the worklog view form, they want me to create a button to save all the information. I was thinking that I would have to create a push fields action for that like I normally do for save buttons, but then I can't get the entry to save in the worklog like normal if I use a dialogue window. It will only save in that view without the timestamp and username and then will not send the entry back to the normal Form A view. Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Error
Hi All, I'm getting the below email error message for one user only. The weird thing is that she will get email notifications if the ticket is directly assigned to her, but not if her group is assigned a ticket. I have checked her account and she does have a valid email address. She is also listed in the group and has a SHR:Assignment record. She did have her name changed awhile ago and her new email addresses would not work at all, but once I put in her old email address, she started getting the assigned individual notificationsany advice? Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User unknown javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User unknown at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: 323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage (SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage (CreatorModule.java:1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork (CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:570) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR:302 Entry does not exist in the database
Hi All, I'm getting a weird error and I have no idea how to fix it. We are using ARS 7.1 patch 3 on SQL 2005, Windows 2003 and ITSM 7.00.3. We do not have a whole lot of knowledge when it comes to 7.1 What happened was that we were trying to give permissions to fields on the form via the Admin tool. Previous versions allowed this, but 7.1 does not and we got a message stating that we could not do that. Then it froze the admin tool. After the admin tool came back up, thats when we logged into the client as a test user and found this error. However, for some reason the admin can access tickets via the Problem Management Form. If anyone else tries to search for a Problem Investigation, they get a message stating that there are No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200). This is only affecting the Problem Investigation form and nothing else. The thing is that the test user can save a ticket and it will give a ticket number but then give the error ARERR [302] Entry does not exist in database. And if I log in as an admin I can see the ticket and open it. It makes me think that its a permission or roles issue, but again I have am not sure. I have checked my sql log and nothing is jumping out at me. I was thinking that maybe the permissions are no longer attached to the form or fields, but I can't just go into the admin tool and add the permissions to the form like previous versions allowed. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Errors when Logging In
Yep I rebooted the Web Server and its still doing the same thing. On Jun 4, 12:34 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Did you try rebooting the web server after the install? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 5:07:50 PM Subject: Re: Mid-Tier Errors when Logging In Yep, the ARS server is in there. On Jun 3, 3:31 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Have you configured the Remedy servers in the Mid-Tier config page??? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 2:01:26 PM Subject: Mid-Tier Errors when Logging In Hi All, I was wondering if anyone could help me with the Mid-Tier. I have Mid-Tier loaded on a seperate Windows 2003 server. I have Tomcat 5.5 and java 1_0_5_15 installed. The ARS is 7.1. What happens is that I can get to the login page no problem. When I type in my username and password, then click the Login Button...nothing happens. The screen just sits there like there is no workflow behind the button. When I checked out the log it just gives me this error: (com.remedy.log.SERVLET) : No File Entries were found in server - (Server Name) Any suggestions? Thanks ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Errors when Logging In
I think the error might be with resolving the mid-tier server name. When I changed the URL to http://localhost/arsys/shared/login.jsp it allowed me to log in. As soon as I removed localhost and put in the mid-tier server name, it started the problem of bringing up the login page but not letting me login. Is this a mid-tier issue or more of the windows server issue? its as if the mid-tier server name is not resolving for some reason. does that make sense? On Jun 5, 8:41 am, jaimie [EMAIL PROTECTED] wrote: Yep I rebooted the Web Server and its still doing the same thing. On Jun 4, 12:34 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Did you try rebooting the web server after the install? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 5:07:50 PM Subject: Re: Mid-Tier Errors when Logging In Yep, the ARS server is in there. On Jun 3, 3:31 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Have you configured the Remedy servers in the Mid-Tier config page??? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 2:01:26 PM Subject: Mid-Tier Errors when Logging In Hi All, I was wondering if anyone could help me with the Mid-Tier. I have Mid-Tier loaded on a seperate Windows 2003 server. I have Tomcat 5.5 and java 1_0_5_15 installed. The ARS is 7.1. What happens is that I can get to the login page no problem. When I type in my username and password, then click the Login Button...nothing happens. The screen just sits there like there is no workflow behind the button. When I checked out the log it just gives me this error: (com.remedy.log.SERVLET) : No File Entries were found in server - (Server Name) Any suggestions? Thanks ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Errors when Logging In
I double checked the mid-tier settings...and I have the AR Server listed in there and no other servers. On Jun 5, 2:02 pm, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: On second thought, this might not help. But try it anyways :) Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Gary Opela (Corporate) Sent: Thursday, June 05, 2008 2:02 PM To: '[EMAIL PROTECTED]' Subject: RE: Mid-Tier Errors when Logging In Jaimie, log into the admin page in the Mid-Tier, check your General Settings and your AR Server Settings and make sure you aren't missing your server name somewhere. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Thursday, June 05, 2008 1:55 PM To: [EMAIL PROTECTED] Subject: Re: Mid-Tier Errors when Logging In I think the error might be with resolving the mid-tier server name. When I changed the URL tohttp://localhost/arsys/shared/login.jspit allowed me to log in. As soon as I removed localhost and put in the mid-tier server name, it started the problem of bringing up the login page but not letting me login. Is this a mid-tier issue or more of the windows server issue? its as if the mid-tier server name is not resolving for some reason. does that make sense? On Jun 5, 8:41 am, jaimie [EMAIL PROTECTED] wrote: Yep I rebooted the Web Server and its still doing the same thing. On Jun 4, 12:34 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Did you try rebooting the web server after the install? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 5:07:50 PM Subject: Re: Mid-Tier Errors when Logging In Yep, the ARS server is in there. On Jun 3, 3:31 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Have you configured the Remedy servers in the Mid-Tier config page??? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 2:01:26 PM Subject: Mid-Tier Errors when Logging In Hi All, I was wondering if anyone could help me with the Mid-Tier. I have Mid-Tier loaded on a seperate Windows 2003 server. I have Tomcat 5.5 and java 1_0_5_15 installed. The ARS is 7.1. What happens is that I can get to the login page no problem. When I type in my username and password, then click the Login Button...nothing happens. The screen just sits there like there is no workflow behind the button. When I checked out the log it just gives me this error: (com.remedy.log.SERVLET) : No File Entries were found in server - (Server Name) Any suggestions? Thanks ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier Errors when Logging In
Hi All, I was wondering if anyone could help me with the Mid-Tier.I have Mid-Tier loaded on a seperate Windows 2003 server. I have Tomcat 5.5 and java 1_0_5_15 installed.The ARS is 7.1. What happens is that I can get to the login page no problem. When I type in my username and password, then click the Login Button...nothing happens. The screen just sits there like there is no workflow behind the button. When I checked out the log it just gives me this error: (com.remedy.log.SERVLET) : No File Entries were found in server - (Server Name) Any suggestions? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Errors when Logging In
Yep, the ARS server is in there. On Jun 3, 3:31 pm, Joe DeSouza [EMAIL PROTECTED] wrote: Have you configured the Remedy servers in the Mid-Tier config page??? Joe - Original Message From: jaimie [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, June 3, 2008 2:01:26 PM Subject: Mid-Tier Errors when Logging In Hi All, I was wondering if anyone could help me with the Mid-Tier. I have Mid-Tier loaded on a seperate Windows 2003 server. I have Tomcat 5.5 and java 1_0_5_15 installed. The ARS is 7.1. What happens is that I can get to the login page no problem. When I type in my username and password, then click the Login Button...nothing happens. The screen just sits there like there is no workflow behind the button. When I checked out the log it just gives me this error: (com.remedy.log.SERVLET) : No File Entries were found in server - (Server Name) Any suggestions? Thanks ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC_SLM_JAVA_HOME Error
I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
