Re: ?*? Mid-Tier Redirect
Matt, We do this all of the time and it takes you directly to the form after logging in (ARS 7.0.1P5, MSSQL 2005). If there is something wrong with your URL, you will get redirected back to the home page. Make sure your ViewFormServlet parameters are all correct and that the form name is correct. We have our Home Page disabled in the midtier but I've never noticed that making a difference in the past. Are you simply opening the form in submit mode or are you passing the eid parameter to a specific entry in query/modify mode? Are you passing the mode parameter? Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ?*? Mid-Tier Redirect As always: ARS 7.0.01 patch 003 MSSQL 2005 ITSM 7 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: ?*? Mid-Tier Redirect ** Hi List, We're having a problem with direct URLs in e-mail. For instance, if one of our apps sends out a URL with a direct link to a form entry, the user will get bounced back to the login page (as they should) but after they login they are taken to the home page rather than the URL they had intended. Are there any workarounds for this that would allow them to continue on to the URL they clicked after login? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ?*? Mid-Tier Redirect
Thanks for the reply Craig. The strange thing about this is that if you login to the mid-tier first and then copy/paste the URL into the address field, it will take you directly to the entry in the form. If you are not logged in, you get taken to the login screen and then to the home page after logging in. The form is getting passed an eid, as below: https://server/arsys/servlet/ViewFormServlet?form=formserver=serve reid=eid_number -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, April 29, 2008 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: ?*? Mid-Tier Redirect ** Matt, We do this all of the time and it takes you directly to the form after logging in (ARS 7.0.1P5, MSSQL 2005). If there is something wrong with your URL, you will get redirected back to the home page. Make sure your ViewFormServlet parameters are all correct and that the form name is correct. We have our Home Page disabled in the midtier but I've never noticed that making a difference in the past. Are you simply opening the form in submit mode or are you passing the eid parameter to a specific entry in query/modify mode? Are you passing the mode parameter? Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ?*? Mid-Tier Redirect As always: ARS 7.0.01 patch 003 MSSQL 2005 ITSM 7 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: ?*? Mid-Tier Redirect ** Hi List, We're having a problem with direct URLs in e-mail. For instance, if one of our apps sends out a URL with a direct link to a form entry, the user will get bounced back to the login page (as they should) but after they login they are taken to the home page rather than the URL they had intended. Are there any workarounds for this that would allow them to continue on to the URL they clicked after login? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ?*? Mid-Tier Redirect
Matt, Have you modified the Login.jsp or any of the Javascript for the Mid-Tier? (Maybe you killed the GOTO URL parameter value somewhere along the way?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Apr 29, 2008 at 9:12 AM, Gayford, Matthew C. [EMAIL PROTECTED] wrote: ** Thanks for the reply Craig. The strange thing about this is that if you login to the mid-tier first and then copy/paste the URL into the address field, it will take you directly to the entry in the form. If you are not logged in, you get taken to the login screen and then to the home page after logging in. The form is getting passed an eid, as below: https://server/arsys/servlet/ViewFormServlet?form=formserver=servereid=eid_number -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, April 29, 2008 8:51 AM snip From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ?*? Mid-Tier Redirect As always: ARS 7.0.01 patch 003 MSSQL 2005 ITSM 7 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: ?*? Mid-Tier Redirect ** Hi List, We're having a problem with direct URLs in e-mail. For instance, if one of our apps sends out a URL with a direct link to a form entry, the user will get bounced back to the login page (as they should) but after they login they are taken to the home page rather than the URL they had intended. Are there any workarounds for this that would allow them to continue on to the URL they clicked after login? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ?*? Mid-Tier Redirect
Now that I think of it, our webmaster had to change the login.jsp to match the company's look n' feel...I just restored the old login page and the direct URLs work fine. The other page does have the GOTO field in it, but something else must be missing. I'll dig around a bit. Thanks! -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, April 29, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: ?*? Mid-Tier Redirect Matt, Have you modified the Login.jsp or any of the Javascript for the Mid-Tier? (Maybe you killed the GOTO URL parameter value somewhere along the way?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Apr 29, 2008 at 9:12 AM, Gayford, Matthew C. [EMAIL PROTECTED] wrote: ** Thanks for the reply Craig. The strange thing about this is that if you login to the mid-tier first and then copy/paste the URL into the address field, it will take you directly to the entry in the form. If you are not logged in, you get taken to the login screen and then to the home page after logging in. The form is getting passed an eid, as below: https://server/arsys/servlet/ViewFormServlet?form=formserver=serve reid=eid_number -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, April 29, 2008 8:51 AM snip From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ?*? Mid-Tier Redirect As always: ARS 7.0.01 patch 003 MSSQL 2005 ITSM 7 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: ?*? Mid-Tier Redirect ** Hi List, We're having a problem with direct URLs in e-mail. For instance, if one of our apps sends out a URL with a direct link to a form entry, the user will get bounced back to the login page (as they should) but after they login they are taken to the home page rather than the URL they had intended. Are there any workarounds for this that would allow them to continue on to the URL they clicked after login? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ?*? Mid-Tier Redirect
As always: ARS 7.0.01 patch 003 MSSQL 2005 ITSM 7 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, April 28, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: ?*? Mid-Tier Redirect ** Hi List, We're having a problem with direct URLs in e-mail. For instance, if one of our apps sends out a URL with a direct link to a form entry, the user will get bounced back to the login page (as they should) but after they login they are taken to the home page rather than the URL they had intended. Are there any workarounds for this that would allow them to continue on to the URL they clicked after login? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Redirect to Login.jsp - Users Frustrated
Title: RE: Mid-Tier Redirect to Login.jsp - Users Frustrated ** Jack, In addition to creating a bookmark for your users you may want to consider creating a redirect page and make it the default page. For example, the users here only need to type in remedyweb in their browser address bar. The default page (html below) loads the proper web page. htmlheadSCRIPT LANGUAGE="_javascript_"window.location="https://remedyweb.pbsj.com/arsys/apps/remedy2.pbsj.com/Startup/";/script/headbody/body/html HTH Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, August 30, 2006 2:54 PMTo: arslist@ARSLIST.ORGSubject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated ** Jack: Create the bookmark for them. No it is not a timing problem, it is the way that Remedy Mid-Tier is designed to function. If you are not logged in, the process will take you, automatically, to the login.jsp page. And NO, BMC does not have any plans to change this. James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Samson Sent: Wednesday, August 30, 2006 11:49 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Redirect to Login.jsp - Users Frustrated Hi All, We are using Mid-Tier version 6.03 Patch 17 on IIS Windows environment. My users are book marking the Login page once the Mid-Tier has already bypassed the /arsys/home. The second time they login they get an error. We have to tell them to go back and modify the bookmark from .login.jsp to the /arsys/home. My question is what is the best way to work around this? Is this a training issue only? Thanks in Advance, Jack Samson Remedy Administrator Jack Samson Remedy Administrator _ All-in-one security and maintenance for your PC. Get a free 90-day trial! http://www.windowsonecare.com/trial.aspx?sc_cid=msn_hotmail ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Mid-Tier Redirect to Login.jsp - Users Frustrated
Title: RE: Mid-Tier Redirect to Login.jsp - Users Frustrated
**
Hi
Stephen,
We use
a similar script to yours for our redirect pages:
window.location.replace("/arsys")
This
is basically the same as your script, but with onedifference.
Thewindow.location portion
causes the URL to change, andthe.replace overwrites the last location in
the browser's URL cache with the new URL. This way, if a user clicks their
back button, they are taken to the page they were on prior to the
redirect page, rather than to the redirect page itself.
This
avoids having a user caught in a loop where they click back, are taken
to theredirect, thenget returned to the page they were at when they
had just clicked back.
Eric
Cleereman
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Heider, StephenSent: Wednesday, August 30, 2006 3:02
PMTo: arslist@ARSLIST.ORGSubject: Re: Mid-Tier Redirect
to Login.jsp - Users Frustrated**
Jack,
In addition to creating a bookmark for your users you
may want to consider creating a redirect page and make it the default
page. For example, the users here only need to type in
remedyweb in their browser address bar. The default
page (html below) loads the proper web page.
htmlheadSCRIPT
LANGUAGE="_javascript_"window.location="https://remedyweb.pbsj.com/arsys/apps/remedy2.pbsj.com/Startup/";/script/headbody/body/html
HTH
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James
J C-E LCMC HQISEC/L3Sent: Wednesday, August 30, 2006 2:54
PMTo: arslist@ARSLIST.ORGSubject: Re: Mid-Tier Redirect
to Login.jsp - Users Frustrated
**
Jack:
Create the bookmark for them. No it is not a timing
problem, it is the way that Remedy Mid-Tier is designed to function. If
you are not logged in, the process will take you, automatically, to the
login.jsp page. And NO, BMC does not have any plans to change
this.
James Mckenzie L-3 GSI
-Original Message- From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Jack Samson Sent: Wednesday, August 30, 2006 11:49
AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Redirect to Login.jsp - Users Frustrated
Hi All,
We are using Mid-Tier version 6.03 Patch 17 on IIS Windows
environment. My users are book marking the Login page once the Mid-Tier
has already bypassed the /arsys/home. The second time they login they
get an error. We have to tell them to go back and modify the bookmark
from .login.jsp to the /arsys/home.
My question is what is the best way to work around this? Is
this a training issue only?
Thanks in Advance,
Jack Samson Remedy
Administrator
Jack Samson Remedy
Administrator
_
All-in-one security and maintenance for your PC. Get a
free 90-day trial! http://www.windowsonecare.com/trial.aspx?sc_cid=msn_hotmail
___
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it___ __20060125___This posting was submitted with HTML in
it___
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Re: Mid-Tier Redirect to Login.jsp - Users Frustrated
Title: RE: Mid-Tier Redirect to Login.jsp - Users Frustrated ** Stephen: Brilliant, but I use Tomcat so the name has to be within the structure of the http(s)://mid-tier server name/arsys/forms... I would place this file as so: /tomcat home directory /webapps /arsys /shared and then put the file there. You can always try putting it in the arsys directory and then use the following to get to it: http(s)://mid-tier-server-name/arsys/hello.html (or whatever you name the file) This should trigger the redirect and is easy to remember and bookmark. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, August 30, 2006 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated ** Jack, In addition to creating a bookmark for your users you may want to consider creating a redirect page and make it the default page. For example, the users here only need to type in remedyweb in their browser address bar. The default page (html below) loads the proper web page. html head SCRIPT LANGUAGE=_javascript_ window.location=https://remedyweb.pbsj.com/arsys/apps/remedy2.pbsj.com/Startup/; /script /head body /body /html HTH Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, August 30, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated ** Jack: Create the bookmark for them. No it is not a timing problem, it is the way that Remedy Mid-Tier is designed to function. If you are not logged in, the process will take you, automatically, to the login.jsp page. And NO, BMC does not have any plans to change this. James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Samson Sent: Wednesday, August 30, 2006 11:49 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Redirect to Login.jsp - Users Frustrated Hi All, We are using Mid-Tier version 6.03 Patch 17 on IIS Windows environment. My users are book marking the Login page once the Mid-Tier has already bypassed the /arsys/home. The second time they login they get an error. We have to tell them to go back and modify the bookmark from .login.jsp to the /arsys/home. My question is what is the best way to work around this? Is this a training issue only? Thanks in Advance, Jack Samson Remedy Administrator Jack Samson Remedy Administrator _ All-in-one security and maintenance for your PC. Get a free 90-day trial! http://www.windowsonecare.com/trial.aspx?sc_cid=msn_hotmail ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
