Re: Capture Client Version
** Roger, We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Apr 24 16:40:00 2009 Subject: Capture Client Version All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Capture Client Version
Well...I beg to differ. You say you don't have a way to verify user client version...but the simple fact that they are reporting that they are using 6.3 is verifying that they may have installed the new version...but they are still using the old one... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 2:40 PM To: arslist@ARSLIST.ORG Subject: Capture Client Version Importance: High ** All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
For sport, you could always restrict the server to client connections of version 7 or above (Minimum API = 12); that will root out your 6.3 users very quickly! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 3:40 PM To: arslist@ARSLIST.ORG Subject: Capture Client Version Importance: High ** All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Thanks for the info. Unfortunately this does not tell me what I need to know. I am trying to find out what in the client sends this information. Is it the Registry? Is there something in the API call on login? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
I think it is based on the actual User.exe (It is the same info you see when you look at the properties of the user.exe file) What it sounds like is they installed the 7.1 client in a different location and are still running the 6.3. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Thanks for the info. Unfortunately this does not tell me what I need to know. I am trying to find out what in the client sends this information. Is it the Registry? Is there something in the API call on login? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
What do you think would happen if they just installed the 7.1 client over the 6.3 client? Could there be something that would come across as 6.3? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, April 24, 2009 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version I think it is based on the actual User.exe (It is the same info you see when you look at the properties of the user.exe file) What it sounds like is they installed the 7.1 client in a different location and are still running the 6.3. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Thanks for the info. Unfortunately this does not tell me what I need to know. I am trying to find out what in the client sends this information. Is it the Registry? Is there something in the API call on login? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Roger, If it's being captured at login, then I would assume that an Active Link is firing on open of the Home Page or a hidden form that is associated with login workflow. I believe that $VERSION$ is part of the API call within the clients. Is there any home grown programs that are using older API's to create or modify records? Some of our contractors Push/Pull data from our AR System to their custom tracking program. That interface uses older API's. I would turn on Active Link logging on the Client. That should trap the Active Link that is creating the record. From there you could add workflow that adds IP address, etc to further identify the source. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Apr 24 17:58:33 2009 Subject: Re: Capture Client Version Thanks for the info. Unfortunately this does not tell me what I need to know. I am trying to find out what in the client sends this information. Is it the Registry? Is there something in the API call on login? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Thanks for the update, Dave. This really helps. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, If it's being captured at login, then I would assume that an Active Link is firing on open of the Home Page or a hidden form that is associated with login workflow. I believe that $VERSION$ is part of the API call within the clients. Is there any home grown programs that are using older API's to create or modify records? Some of our contractors Push/Pull data from our AR System to their custom tracking program. That interface uses older API's. I would turn on Active Link logging on the Client. That should trap the Active Link that is creating the record. From there you could add workflow that adds IP address, etc to further identify the source. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Roger, I this is not a technical solution but you could always ask them what color the login is when they bring it up. That should be able to tell you what version at least between 6 and 7. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Thanks for the update, Dave. This really helps. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, If it's being captured at login, then I would assume that an Active Link is firing on open of the Home Page or a hidden form that is associated with login workflow. I believe that $VERSION$ is part of the API call within the clients. Is there any home grown programs that are using older API's to create or modify records? Some of our contractors Push/Pull data from our AR System to their custom tracking program. That interface uses older API's. I would turn on Active Link logging on the Client. That should trap the Active Link that is creating the record. From there you could add workflow that adds IP address, etc to further identify the source. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Roger, Turn on API logging on the server. It includes the user name, IP address and protocol version of the client that is connecting to the server. This is from a 6.3 driver (protocol 11): API TID: 003176 RPC ID: 000899 Queue: Fast Client-RPC: 390620USER: Demo /* Fri Apr 24 2009 16:43:59.2250 */+VERARVerifyUser -- user Demo from Unidentified Client (protocol 11) at IP address 192.168.0.156 This is from a 7.5 user tool (protocol 13): API TID: 003180 RPC ID: 000818 Queue: Fast Client-RPC: 390620USER: Demo /* Fri Apr 24 2009 16:35:21.0280 */+VERARVerifyUser -- user Demo from Remedy User (protocol 13) at IP address 192.168.179.172 Calman On Fri, Apr 24, 2009 at 1:40 PM, Nall, Roger roger.n...@t-mobile.comwrote: ** All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Calman, This is exactly what I was looking for. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Calman Steynberg Sent: Friday, April 24, 2009 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version ** Roger, Turn on API logging on the server. It includes the user name, IP address and protocol version of the client that is connecting to the server. This is from a 6.3 driver (protocol 11): API TID: 003176 RPC ID: 000899 Queue: Fast Client-RPC: 390620USER: Demo /* Fri Apr 24 2009 16:43:59.2250 */+VERARVerifyUser -- user Demo from Unidentified Client (protocol 11) at IP address 192.168.0.156 This is from a 7.5 user tool (protocol 13): API TID: 003180 RPC ID: 000818 Queue: Fast Client-RPC: 390620USER: Demo /* Fri Apr 24 2009 16:35:21.0280 */+VERARVerifyUser -- user Demo from Remedy User (protocol 13) at IP address 192.168.179.172 Calman On Fri, Apr 24, 2009 at 1:40 PM, Nall, Roger roger.n...@t-mobile.com wrote: ** All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
