Re: Reg: Group form permission issue

[Pandi C]

Yes, that user Licence Type is already be in Fixed only.
Hi,

I was not asking about Admin permissions, I was asking about License Type
Fixed. If it is not Fixed, the Admin-permission will be ignored.

Best Regards - Misi, RRR AB, http://rrr.se

> Hi..
>
> Yes, that user has Administrator permissions.
>
> Regards,
> Pandi.C
> On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky"  wrote:
>
>> Hi,
>>
>> The Request ID is the C1 column in the User-forms Txx-table. You can
either
>> search the User-form, or you can find the xx-number in the arschema table
>> and
>> check directly in the database.
>>
>> The request id does not need to exist if you add users, but if you want
to
>> remove a user you need the id.
>>
>> I presume that the problematic users has License Type = "Fixed", which is
>> required for administrators?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi..
>> >
>> > Existing user only facing the issue that when promoting (updating) to
>> > Administrator.
>> >
>> > Where need to update the existing request I'd??
>> >
>> > How to find the request I'd for the user??
>> > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky"  wrote:
>> >
>> >> Hi,
>> >>
>> >> Might it not be enough to use arcache to add/change a single user?
>> >>
>> >> Adding a new admin user (I usually use a new user name, but if you
know
>> the
>> >> request id -e you can update an existing user):
>> >> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p
passwd
>> >>
>> >> If you are out of Fixed license, you sometimes need to first delete an
>> >> existing record:
>> >> arcache -Ud -d -e x -t server
>> >>
>> >> After I have things up and running I typically reload the user cache.
>> But I
>> >> have seen problems with this on 7.6.04 in conjunction with group
>> >> inheritance:
>> >> arreload -u User -f -a adminuser -p adminpassword
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>> WWRUG10/11/12/13):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> >> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>> >>
>> >> > Sounds like a difference between the User form and the User Cache
>> (Cache
>> >> > Corruption).
>> >> >
>> >> > I have seen some strange things lately with Remedy and the User
Cache
>> (on
>> >> > 8.x) where they only way to get Users access back was to run a
>> re-cache
>> >> on
>> >> > the server (command line) as a restart did not sort the issues.
>> >> >
>> >> > The only problem with running the command line is the time it takes
to
>> >> drop
>> >> > and rebuild the cache.
>> >> >
>> >> > Kind Regards,
>> >> > Carl Wilson
>> >> > On 22 Jan 2016 13:26, "Pandi C"  wrote:
>> >> >
>> >> >> **
>> >> >>
>> >> >> **
>> >> >> Yes, Administrator group is showing in Group List value.
>> >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" 
>> >> wrote:
>> >> >>
>> >> >>> **
>> >> >>> Check the Group List value in the 'User' form, it should contain
the
>> >> >>> Administrator group.
>> >> >>>
>> >> >>> Regards,
>> >> >>> Chetan Shinde
>> >> >>>
>> >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C 
>> >> wrote:
>> >> >>>
>> >>  **
>> >>  Hello_
>> >> 
>> >>  Administrator User not able to access the remedy Group form. We
>> have
>> >>  removed and updated Administrator permission again on the user
>> people
>> >>  record, even though getting attached below error message when
>> trying
>> >> to
>> >>  open Group form url.
>> >> 
>> >>  ARERR[9264] You have no access permission to the form Group.
>> >> 
>> >>  Kindly check and let me know if anyone face this issue??? for the
>> >>  solution.
>> >> 
>> >>  --
>> >>  C.Pandi
>> >>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >>>
>> >> >>>
>> >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >>
>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >
>> >> >
>> >>
>>
___
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > "Where the Answers Are, and have been for 20 years"
>> >> >
>> >>
>> >>
>> >>
>>
___
>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> "Where the 

Re: Reg: Group form permission issue

[Misi Mladoniczky]

Hi,

The Request ID is the C1 column in the User-forms Txx-table. You can either
search the User-form, or you can find the xx-number in the arschema table and
check directly in the database.

The request id does not need to exist if you add users, but if you want to
remove a user you need the id.

I presume that the problematic users has License Type = "Fixed", which is
required for administrators?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi..
>
> Existing user only facing the issue that when promoting (updating) to
> Administrator.
>
> Where need to update the existing request I'd??
>
> How to find the request I'd for the user??
> On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky"  wrote:
>
>> Hi,
>>
>> Might it not be enough to use arcache to add/change a single user?
>>
>> Adding a new admin user (I usually use a new user name, but if you know the
>> request id -e you can update an existing user):
>> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
>>
>> If you are out of Fixed license, you sometimes need to first delete an
>> existing record:
>> arcache -Ud -d -e x -t server
>>
>> After I have things up and running I typically reload the user cache. But I
>> have seen problems with this on 7.6.04 in conjunction with group
>> inheritance:
>> arreload -u User -f -a adminuser -p adminpassword
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Sounds like a difference between the User form and the User Cache (Cache
>> > Corruption).
>> >
>> > I have seen some strange things lately with Remedy and the User Cache (on
>> > 8.x) where they only way to get Users access back was to run a re-cache
>> on
>> > the server (command line) as a restart did not sort the issues.
>> >
>> > The only problem with running the command line is the time it takes to
>> drop
>> > and rebuild the cache.
>> >
>> > Kind Regards,
>> > Carl Wilson
>> > On 22 Jan 2016 13:26, "Pandi C"  wrote:
>> >
>> >> **
>> >>
>> >> **
>> >> Yes, Administrator group is showing in Group List value.
>> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" 
>> wrote:
>> >>
>> >>> **
>> >>> Check the Group List value in the 'User' form, it should contain the
>> >>> Administrator group.
>> >>>
>> >>> Regards,
>> >>> Chetan Shinde
>> >>>
>> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C 
>> wrote:
>> >>>
>>  **
>>  Hello_
>> 
>>  Administrator User not able to access the remedy Group form. We have
>>  removed and updated Administrator permission again on the user people
>>  record, even though getting attached below error message when trying
>> to
>>  open Group form url.
>> 
>>  ARERR[9264] You have no access permission to the form Group.
>> 
>>  Kindly check and let me know if anyone face this issue??? for the
>>  solution.
>> 
>>  --
>>  C.Pandi
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>>
>> >>>
>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Reg: Group form permission issue

[Pandi C]

Hi..

Yes, that user has Administrator permissions.

Regards,
Pandi.C
On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky"  wrote:

> Hi,
>
> The Request ID is the C1 column in the User-forms Txx-table. You can either
> search the User-form, or you can find the xx-number in the arschema table
> and
> check directly in the database.
>
> The request id does not need to exist if you add users, but if you want to
> remove a user you need the id.
>
> I presume that the problematic users has License Type = "Fixed", which is
> required for administrators?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi..
> >
> > Existing user only facing the issue that when promoting (updating) to
> > Administrator.
> >
> > Where need to update the existing request I'd??
> >
> > How to find the request I'd for the user??
> > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky"  wrote:
> >
> >> Hi,
> >>
> >> Might it not be enough to use arcache to add/change a single user?
> >>
> >> Adding a new admin user (I usually use a new user name, but if you know
> the
> >> request id -e you can update an existing user):
> >> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
> >>
> >> If you are out of Fixed license, you sometimes need to first delete an
> >> existing record:
> >> arcache -Ud -d -e x -t server
> >>
> >> After I have things up and running I typically reload the user cache.
> But I
> >> have seen problems with this on 7.6.04 in conjunction with group
> >> inheritance:
> >> arreload -u User -f -a adminuser -p adminpassword
> >>
> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
> 2011)
> >>
> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
> WWRUG10/11/12/13):
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> >> Find these products, and many free tools and utilities, at
> http://rrr.se.
> >>
> >> > Sounds like a difference between the User form and the User Cache
> (Cache
> >> > Corruption).
> >> >
> >> > I have seen some strange things lately with Remedy and the User Cache
> (on
> >> > 8.x) where they only way to get Users access back was to run a
> re-cache
> >> on
> >> > the server (command line) as a restart did not sort the issues.
> >> >
> >> > The only problem with running the command line is the time it takes to
> >> drop
> >> > and rebuild the cache.
> >> >
> >> > Kind Regards,
> >> > Carl Wilson
> >> > On 22 Jan 2016 13:26, "Pandi C"  wrote:
> >> >
> >> >> **
> >> >>
> >> >> **
> >> >> Yes, Administrator group is showing in Group List value.
> >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" 
> >> wrote:
> >> >>
> >> >>> **
> >> >>> Check the Group List value in the 'User' form, it should contain the
> >> >>> Administrator group.
> >> >>>
> >> >>> Regards,
> >> >>> Chetan Shinde
> >> >>>
> >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C 
> >> wrote:
> >> >>>
> >>  **
> >>  Hello_
> >> 
> >>  Administrator User not able to access the remedy Group form. We
> have
> >>  removed and updated Administrator permission again on the user
> people
> >>  record, even though getting attached below error message when
> trying
> >> to
> >>  open Group form url.
> >> 
> >>  ARERR[9264] You have no access permission to the form Group.
> >> 
> >>  Kindly check and let me know if anyone face this issue??? for the
> >>  solution.
> >> 
> >>  --
> >>  C.Pandi
> >>  _ARSlist: "Where the Answers Are" and have been for 20 years_
> >> >>>
> >> >>>
> >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >> >>
> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >> >
> >> >
> >>
> ___
> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> > "Where the Answers Are, and have been for 20 years"
> >> >
> >>
> >>
> >>
> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> "Where the Answers Are, and have been for 20 years"
> >>
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Reg: Group form permission issue

[Misi Mladoniczky]

Hi,

I was not asking about Admin permissions, I was asking about License Type
Fixed. If it is not Fixed, the Admin-permission will be ignored.

Best Regards - Misi, RRR AB, http://rrr.se

> Hi..
>
> Yes, that user has Administrator permissions.
>
> Regards,
> Pandi.C
> On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky"  wrote:
>
>> Hi,
>>
>> The Request ID is the C1 column in the User-forms Txx-table. You can either
>> search the User-form, or you can find the xx-number in the arschema table
>> and
>> check directly in the database.
>>
>> The request id does not need to exist if you add users, but if you want to
>> remove a user you need the id.
>>
>> I presume that the problematic users has License Type = "Fixed", which is
>> required for administrators?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi..
>> >
>> > Existing user only facing the issue that when promoting (updating) to
>> > Administrator.
>> >
>> > Where need to update the existing request I'd??
>> >
>> > How to find the request I'd for the user??
>> > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky"  wrote:
>> >
>> >> Hi,
>> >>
>> >> Might it not be enough to use arcache to add/change a single user?
>> >>
>> >> Adding a new admin user (I usually use a new user name, but if you know
>> the
>> >> request id -e you can update an existing user):
>> >> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
>> >>
>> >> If you are out of Fixed license, you sometimes need to first delete an
>> >> existing record:
>> >> arcache -Ud -d -e x -t server
>> >>
>> >> After I have things up and running I typically reload the user cache.
>> But I
>> >> have seen problems with this on 7.6.04 in conjunction with group
>> >> inheritance:
>> >> arreload -u User -f -a adminuser -p adminpassword
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>> WWRUG10/11/12/13):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> >> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>> >>
>> >> > Sounds like a difference between the User form and the User Cache
>> (Cache
>> >> > Corruption).
>> >> >
>> >> > I have seen some strange things lately with Remedy and the User Cache
>> (on
>> >> > 8.x) where they only way to get Users access back was to run a
>> re-cache
>> >> on
>> >> > the server (command line) as a restart did not sort the issues.
>> >> >
>> >> > The only problem with running the command line is the time it takes to
>> >> drop
>> >> > and rebuild the cache.
>> >> >
>> >> > Kind Regards,
>> >> > Carl Wilson
>> >> > On 22 Jan 2016 13:26, "Pandi C"  wrote:
>> >> >
>> >> >> **
>> >> >>
>> >> >> **
>> >> >> Yes, Administrator group is showing in Group List value.
>> >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" 
>> >> wrote:
>> >> >>
>> >> >>> **
>> >> >>> Check the Group List value in the 'User' form, it should contain the
>> >> >>> Administrator group.
>> >> >>>
>> >> >>> Regards,
>> >> >>> Chetan Shinde
>> >> >>>
>> >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C 
>> >> wrote:
>> >> >>>
>> >>  **
>> >>  Hello_
>> >> 
>> >>  Administrator User not able to access the remedy Group form. We
>> have
>> >>  removed and updated Administrator permission again on the user
>> people
>> >>  record, even though getting attached below error message when
>> trying
>> >> to
>> >>  open Group form url.
>> >> 
>> >>  ARERR[9264] You have no access permission to the form Group.
>> >> 
>> >>  Kindly check and let me know if anyone face this issue??? for the
>> >>  solution.
>> >> 
>> >>  --
>> >>  C.Pandi
>> >>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >>>
>> >> >>>
>> >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >>
>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >
>> >> >
>> >>
>> ___
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > "Where the Answers Are, and have been for 20 years"
>> >> >
>> >>
>> >>
>> >>
>> ___
>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> "Where the Answers Are, and have been for 20 years"
>> >>
>> >
>> >
>> 

Re: Reg: Group form permission issue

[Misi Mladoniczky]

Hi,

Might it not be enough to use arcache to add/change a single user?

Adding a new admin user (I usually use a new user name, but if you know the
request id -e you can update an existing user):
arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd

If you are out of Fixed license, you sometimes need to first delete an
existing record:
arcache -Ud -d -e x -t server

After I have things up and running I typically reload the user cache. But I
have seen problems with this on 7.6.04 in conjunction with group inheritance:
arreload -u User -f -a adminuser -p adminpassword

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Sounds like a difference between the User form and the User Cache (Cache
> Corruption).
>
> I have seen some strange things lately with Remedy and the User Cache (on
> 8.x) where they only way to get Users access back was to run a re-cache on
> the server (command line) as a restart did not sort the issues.
>
> The only problem with running the command line is the time it takes to drop
> and rebuild the cache.
>
> Kind Regards,
> Carl Wilson
> On 22 Jan 2016 13:26, "Pandi C"  wrote:
>
>> **
>>
>> **
>> Yes, Administrator group is showing in Group List value.
>> On 22 Jan 2016 2:18 a.m., "Chetan Shinde"  wrote:
>>
>>> **
>>> Check the Group List value in the 'User' form, it should contain the
>>> Administrator group.
>>>
>>> Regards,
>>> Chetan Shinde
>>>
>>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C  wrote:
>>>
 **
 Hello_

 Administrator User not able to access the remedy Group form. We have
 removed and updated Administrator permission again on the user people
 record, even though getting attached below error message when trying to
 open Group form url.

 ARERR[9264] You have no access permission to the form Group.

 Kindly check and let me know if anyone face this issue??? for the
 solution.

 --
 C.Pandi
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Reg: Group form permission issue

[Pandi C]

Hi..

Existing user only facing the issue that when promoting (updating) to
Administrator.

Where need to update the existing request I'd??

How to find the request I'd for the user??
On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky"  wrote:

> Hi,
>
> Might it not be enough to use arcache to add/change a single user?
>
> Adding a new admin user (I usually use a new user name, but if you know the
> request id -e you can update an existing user):
> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
>
> If you are out of Fixed license, you sometimes need to first delete an
> existing record:
> arcache -Ud -d -e x -t server
>
> After I have things up and running I typically reload the user cache. But I
> have seen problems with this on 7.6.04 in conjunction with group
> inheritance:
> arreload -u User -f -a adminuser -p adminpassword
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Sounds like a difference between the User form and the User Cache (Cache
> > Corruption).
> >
> > I have seen some strange things lately with Remedy and the User Cache (on
> > 8.x) where they only way to get Users access back was to run a re-cache
> on
> > the server (command line) as a restart did not sort the issues.
> >
> > The only problem with running the command line is the time it takes to
> drop
> > and rebuild the cache.
> >
> > Kind Regards,
> > Carl Wilson
> > On 22 Jan 2016 13:26, "Pandi C"  wrote:
> >
> >> **
> >>
> >> **
> >> Yes, Administrator group is showing in Group List value.
> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" 
> wrote:
> >>
> >>> **
> >>> Check the Group List value in the 'User' form, it should contain the
> >>> Administrator group.
> >>>
> >>> Regards,
> >>> Chetan Shinde
> >>>
> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C 
> wrote:
> >>>
>  **
>  Hello_
> 
>  Administrator User not able to access the remedy Group form. We have
>  removed and updated Administrator permission again on the user people
>  record, even though getting attached below error message when trying
> to
>  open Group form url.
> 
>  ARERR[9264] You have no access permission to the form Group.
> 
>  Kindly check and let me know if anyone face this issue??? for the
>  solution.
> 
>  --
>  C.Pandi
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>>
> >>>
> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>
> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >
> >
> ___
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Re: Reg: Group form permission issue

[Chetan Shinde]

Check the Group List value in the 'User' form, it should contain the
Administrator group.

Regards,
Chetan Shinde

On Thu, Jan 21, 2016 at 2:18 PM, Pandi C  wrote:

> **
> Hello_
>
> Administrator User not able to access the remedy Group form. We have
> removed and updated Administrator permission again on the user people
> record, even though getting attached below error message when trying to
> open Group form url.
>
> ARERR[9264] You have no access permission to the form Group.
>
> Kindly check and let me know if anyone face this issue??? for the solution.
>
> --
> C.Pandi
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Reg: Group form permission issue

[Pandi C]

**
Yes, Administrator group is showing in Group List value.
On 22 Jan 2016 2:18 a.m., "Chetan Shinde"  wrote:

> **
> Check the Group List value in the 'User' form, it should contain the
> Administrator group.
>
> Regards,
> Chetan Shinde
>
> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C  wrote:
>
>> **
>> Hello_
>>
>> Administrator User not able to access the remedy Group form. We have
>> removed and updated Administrator permission again on the user people
>> record, even though getting attached below error message when trying to
>> open Group form url.
>>
>> ARERR[9264] You have no access permission to the form Group.
>>
>> Kindly check and let me know if anyone face this issue??? for the
>> solution.
>>
>> --
>> C.Pandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Reg: Group form permission issue

[Carl Wilson]

Sounds like a difference between the User form and the User Cache (Cache
Corruption).

I have seen some strange things lately with Remedy and the User Cache (on
8.x) where they only way to get Users access back was to run a re-cache on
the server (command line) as a restart did not sort the issues.

The only problem with running the command line is the time it takes to drop
and rebuild the cache.

Kind Regards,
Carl Wilson
On 22 Jan 2016 13:26, "Pandi C"  wrote:

> **
>
> **
> Yes, Administrator group is showing in Group List value.
> On 22 Jan 2016 2:18 a.m., "Chetan Shinde"  wrote:
>
>> **
>> Check the Group List value in the 'User' form, it should contain the
>> Administrator group.
>>
>> Regards,
>> Chetan Shinde
>>
>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C  wrote:
>>
>>> **
>>> Hello_
>>>
>>> Administrator User not able to access the remedy Group form. We have
>>> removed and updated Administrator permission again on the user people
>>> record, even though getting attached below error message when trying to
>>> open Group form url.
>>>
>>> ARERR[9264] You have no access permission to the form Group.
>>>
>>> Kindly check and let me know if anyone face this issue??? for the
>>> solution.
>>>
>>> --
>>> C.Pandi
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Reg: Group form permission issue

[Pandi C]

Thank you for the update.

Issue was resolved once flushed the mid tier cache.
On 22 Jan 2016 8:28 a.m., "Carl Wilson"  wrote:

> **
>
> Sounds like a difference between the User form and the User Cache (Cache
> Corruption).
>
> I have seen some strange things lately with Remedy and the User Cache (on
> 8.x) where they only way to get Users access back was to run a re-cache on
> the server (command line) as a restart did not sort the issues.
>
> The only problem with running the command line is the time it takes to
> drop and rebuild the cache.
>
> Kind Regards,
> Carl Wilson
> On 22 Jan 2016 13:26, "Pandi C"  wrote:
>
>> **
>>
>> **
>> Yes, Administrator group is showing in Group List value.
>> On 22 Jan 2016 2:18 a.m., "Chetan Shinde"  wrote:
>>
>>> **
>>> Check the Group List value in the 'User' form, it should contain the
>>> Administrator group.
>>>
>>> Regards,
>>> Chetan Shinde
>>>
>>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C  wrote:
>>>
 **
 Hello_

 Administrator User not able to access the remedy Group form. We have
 removed and updated Administrator permission again on the user people
 record, even though getting attached below error message when trying to
 open Group form url.

 ARERR[9264] You have no access permission to the form Group.

 Kindly check and let me know if anyone face this issue??? for the
 solution.

 --
 C.Pandi
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Reg: Group form permission issue

[Pandi C]

Hello_

Administrator User not able to access the remedy Group form. We have
removed and updated Administrator permission again on the user people
record, even though getting attached below error message when trying to
open Group form url.

ARERR[9264] You have no access permission to the form Group.

Kindly check and let me know if anyone face this issue??? for the solution.

-- 
C.Pandi

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