Differences between BMC Remedy AR System application suite and RemedyForce..
This was probably discussed before and I think I know that the core difference is that RemedyForce is based off SalesForce. What are the other differences between the two products w.r.t. tools used for development, ease of customization, modules, architecture, etc? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Differences between BMC Remedy AR System application suite and RemedyForce..
Thanks! I'll try to remember that.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, February 05, 2015 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Differences between BMC Remedy AR System application suite and RemedyForce.. ** The answer to that question would be a certified 'Force.com Developer'...that is the technology of RemedyForce, and what would be needed to make any 'major' changesoutside of that, there is the WYSIWYG changes, which are easy enough to make with little to no effort :) On Thu, Feb 5, 2015 at 1:52 PM, Joe D'Souza jdso...@shyle.net wrote: ** Yup I know that - but that's all I know about it as well. Apart from that I did not know much to tell a recruiter that called me - I was trying to explain to him in a very broad sense that the tools are totally different and he asked me for his knowledge what were the differences and I had to honestly say You know what - apart from knowing they are different tools altogether on a completely different architecture, I do not know off hand to tell you what the internal differences are and what skill sets you might be looking for when recruiting for RemedyForce. I would have loved to help him more with some more info. It just got me curious to find out so that I can be better informed the next time someone else asks me the same thing. All I could tell him is that I'm not the guy they were looking for. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, February 05, 2015 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Differences between BMC Remedy AR System application suite and RemedyForce.. ** Joe, Despite the name, the two are two completely different technologies. Remedy, you know, RemedyForce is based on the 'Force.com' development platform. What BMC has done is built an ITSM Suite using that technology, and branded it 'RemedyForce' to confuse the less informed into thinking that it's in any way shape or form based on Remedythey are just simply using the name of Remedy as it has a strong backing and history. The Force.com development environment is a very good one, all online, highly redundant and responsive. Force development is a combination of WYSIWYG and a backend programming language (of which I don't recall the name) that is very similar to Java in nature, and powerful. On Thu, Feb 5, 2015 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** This was probably discussed before and I think I know that the core difference is that RemedyForce is based off SalesForce. What are the other differences between the two products w.r.t. tools used for development, ease of customization, modules, architecture, etc? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Differences between BMC Remedy AR System application suite and RemedyForce..
Joe, Despite the name, the two are two completely different technologies. Remedy, you know, RemedyForce is based on the 'Force.com' development platform. What BMC has done is built an ITSM Suite using that technology, and branded it 'RemedyForce' to confuse the less informed into thinking that it's in any way shape or form based on Remedythey are just simply using the name of Remedy as it has a strong backing and history. The Force.com development environment is a very good one, all online, highly redundant and responsive. Force development is a combination of WYSIWYG and a backend programming language (of which I don't recall the name) that is very similar to Java in nature, and powerful. On Thu, Feb 5, 2015 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** This was probably discussed before and I think I know that the core difference is that RemedyForce is based off SalesForce. What are the other differences between the two products w.r.t. tools used for development, ease of customization, modules, architecture, etc? Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Differences between BMC Remedy AR System application suite and RemedyForce..
The answer to that question would be a certified 'Force.com Developer'...that is the technology of RemedyForce, and what would be needed to make any 'major' changesoutside of that, there is the WYSIWYG changes, which are easy enough to make with little to no effort :) On Thu, Feb 5, 2015 at 1:52 PM, Joe D'Souza jdso...@shyle.net wrote: ** Yup I know that – but that’s all I know about it as well. Apart from that I did not know much to tell a recruiter that called me – I was trying to explain to him in a very broad sense that the tools are totally different and he asked me for his knowledge what were the differences and I had to honestly say “You know what – apart from knowing they are different tools altogether on a completely different architecture, I do not know off hand to tell you what the internal differences are and what skill sets you might be looking for when recruiting for RemedyForce.” I would have loved to help him more with some more info. It just got me curious to find out so that I can be better informed the next time someone else asks me the same thing. All I could tell him is that I’m not the guy they were looking for. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Thursday, February 05, 2015 3:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Differences between BMC Remedy AR System application suite and RemedyForce.. ** Joe, Despite the name, the two are two completely different technologies. Remedy, you know, RemedyForce is based on the 'Force.com' development platform. What BMC has done is built an ITSM Suite using that technology, and branded it 'RemedyForce' to confuse the less informed into thinking that it's in any way shape or form based on Remedythey are just simply using the name of Remedy as it has a strong backing and history. The Force.com development environment is a very good one, all online, highly redundant and responsive. Force development is a combination of WYSIWYG and a backend programming language (of which I don't recall the name) that is very similar to Java in nature, and powerful. On Thu, Feb 5, 2015 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** This was probably discussed before and I think I know that the core difference is that RemedyForce is based off SalesForce. What are the other differences between the two products w.r.t. tools used for development, ease of customization, modules, architecture, etc? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Differences between BMC Remedy AR System application suite and RemedyForce..
Yup I know that - but that's all I know about it as well. Apart from that I did not know much to tell a recruiter that called me - I was trying to explain to him in a very broad sense that the tools are totally different and he asked me for his knowledge what were the differences and I had to honestly say You know what - apart from knowing they are different tools altogether on a completely different architecture, I do not know off hand to tell you what the internal differences are and what skill sets you might be looking for when recruiting for RemedyForce. I would have loved to help him more with some more info. It just got me curious to find out so that I can be better informed the next time someone else asks me the same thing. All I could tell him is that I'm not the guy they were looking for. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, February 05, 2015 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Differences between BMC Remedy AR System application suite and RemedyForce.. ** Joe, Despite the name, the two are two completely different technologies. Remedy, you know, RemedyForce is based on the 'Force.com' development platform. What BMC has done is built an ITSM Suite using that technology, and branded it 'RemedyForce' to confuse the less informed into thinking that it's in any way shape or form based on Remedythey are just simply using the name of Remedy as it has a strong backing and history. The Force.com development environment is a very good one, all online, highly redundant and responsive. Force development is a combination of WYSIWYG and a backend programming language (of which I don't recall the name) that is very similar to Java in nature, and powerful. On Thu, Feb 5, 2015 at 1:41 PM, Joe D'Souza jdso...@shyle.net wrote: ** This was probably discussed before and I think I know that the core difference is that RemedyForce is based off SalesForce. What are the other differences between the two products w.r.t. tools used for development, ease of customization, modules, architecture, etc? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
When is the webinar? Or did I miss it? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 05, 2014 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Since you are on UK time, what timeframe of the day would work best for you? This would help us who are on other time zones to let you know what might work for us. Yes, I would be interested. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Tuesday, August 05, 2014 5:00 PM To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn Hi All, This message comes out of a previous thread - I'm happy to run a quick 30-60 min lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo's in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Do you people not see the emails from Dan and Chris? For the love of god (or whatever deity, science, physics, or philosophy you may/may not believe in), click the link and just sign up. Thanks! :) Sent from my iPhone On Aug 7, 2014, at 7:23 AM, Pallavi Patwa pallavipa...@gmail.com wrote: ** I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would be interested! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Wednesday, August 06, 2014 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Wednesday, August 6, 2014 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! From: David Charters da...@charterstechnologies.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I read from the bottom up so I responded before I saw the link. :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, August 07, 2014 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Do you people not see the emails from Dan and Chris? For the love of god (or whatever deity, science, physics, or philosophy you may/may not believe in), click the link and just sign up. Thanks! :) Sent from my iPhone On Aug 7, 2014, at 7:23 AM, Pallavi Patwa pallavipa...@gmail.com wrote: ** I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Wednesday, August 6, 2014 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! From: David Charters da...@charterstechnologies.commailto:da...@charterstechnologies.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.commailto:cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Chris, On Wednesday, August 6, 2014 4:37 PM, Grassi, Christopher cgra...@columnit.com wrote: ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Wednesday, August 6, 2014 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! From:David Charters da...@charterstechnologies.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ That works for me. Thank you Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Hi Chris, I would like to attend the session. Thanks Regards, Anil Kumar On 6 Aug 2014 06:10, Julie Sellers julsell...@yahoo.com wrote: ** Me too! -- *From:* David Charters da...@charterstechnologies.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, August 5, 2014 5:19 PM *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Please Include me as well. And thanks! Regards, Robert Flores Remedy Developer - Americas Quindell Telecoms e: flor...@quindell.commailto:swako...@quindell.com Skype: robert.flores0535 a: 280 Madison Ave., 9th Floor, New York, NY 10016 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Grassi, Christopher [cgra...@columnit.com] Sent: Wednesday, August 06, 2014 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Wednesday, August 6, 2014 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! From: David Charters da...@charterstechnologies.commailto:da...@charterstechnologies.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.commailto:cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, you should not copy it, re-transmit it, use it or disclose its contents, but should return it to the sender immediately and delete your copy from your system. Quindell Plc does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I am interested too. Do you plan on posting the webex link to the list or only people that reply? Jason On Wed, Aug 6, 2014 at 1:35 PM, Grassi, Christopher cgra...@columnit.com wrote: ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Julie Sellers *Sent:* Wednesday, August 6, 2014 1:38 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! -- *From:* David Charters da...@charterstechnologies.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, August 5, 2014 5:19 PM *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Please send the me too’s directly to Christopher. Grassi, Christopher cgra...@columnit.com mailto:cgra...@columnit.com If we could restrict the chatter on the ARSlist, keep a bit more to the subject of Remedy, technical stuff. (don’t bother sending me your comments about there are rules you can use, just don’t read etc. etc., I have to draw the line somewhere some of the time) It isn’t the comparison or the other details, it is the list of me toos and if we get a discussion of times or repeats that will get cumbersome. I wouldn’t mind seeing the chart of comparison extend to other products. Not that Analysts don’t already do that sort of thing, I think we have a very different perspective, and not necessarily a more biased one. I think a more directly informed one if the only opinions of other products comes from those that have configured, installed and have seen the load and the response and end user usage. Disclaimer: These are my thoughts from between my ears and not controlled or representative of any other source, for example my current or former employers Dan ARSlist Founder From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: August 6, 2014 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi Chris, I would like to attend the session. Thanks Regards, Anil Kumar On 6 Aug 2014 06:10, Julie Sellers julsell...@yahoo.com mailto:julsell...@yahoo.com wrote: ** Me too! _ From: David Charters da...@charterstechnologies.com mailto:da...@charterstechnologies.com To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com mailto:cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Hello Chris, I would like to attend. Please count me as well. Prakash. On Wed, Aug 6, 2014 at 2:35 PM, Grassi, Christopher cgra...@columnit.com wrote: ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Julie Sellers *Sent:* Wednesday, August 6, 2014 1:38 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! -- *From:* David Charters da...@charterstechnologies.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, August 5, 2014 5:19 PM *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Chris, I'd like to attend it. Regards, Raj On Thu, 07 Aug 2014 02:23:18 +0530 Karicheti anil kumar wrote ** Hi Chris, I would like to attend the session. Thanks Regards, Anil Kumar On 6 Aug 2014 06:10, Julie Sellers wrote: ** Me too! From: David Charters To: arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Thanks Dan – Due to the high amount of replies and in an effort to keep the list focused on Remedy I’ve created a formal Webinar Invite which people can just register for instead. If you or anyone you know is interested please feel free to sign up below. · https://attendee.gotowebinar.com/register/8823816468675837953 Hope that helps Dan. Thanks -Chris Grassi Chris Grassi UK Mobile: +44 750 658 3977 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, August 6, 2014 10:08 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Please send the me too’s directly to Christopher. Grassi, Christopher cgra...@columnit.commailto:cgra...@columnit.com If we could restrict the chatter on the ARSlist, keep a bit more to the subject of Remedy, technical stuff. (don’t bother sending me your comments about there are rules you can use, just don’t read etc. etc., I have to draw the line somewhere some of the time) It isn’t the comparison or the other details, it is the list of me toos and if we get a discussion of times or repeats that will get cumbersome. I wouldn’t mind seeing the chart of comparison extend to other products. Not that Analysts don’t already do that sort of thing, I think we have a very different perspective, and not necessarily a more biased one. I think a more directly informed one if the only opinions of other products comes from those that have configured, installed and have seen the load and the response and end user usage. Disclaimer: These are my thoughts from between my ears and not controlled or representative of any other source, for example my current or former employers Dan ARSlist Founder From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: August 6, 2014 4:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi Chris, I would like to attend the session. Thanks Regards, Anil Kumar On 6 Aug 2014 06:10, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Me too! From: David Charters da...@charterstechnologies.commailto:da...@charterstechnologies.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.commailto:cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.commailto:cgra...@columnit.com +44 (0) 750 658 3977 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Grassi, Christopher cgra...@columnit.com /divdivDate:08/05/2014 17:00 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn /divdiv /div** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Since you are on UK time, what timeframe of the day would work best for you? This would help us who are on other time zones to let you know what might work for us. Yes, I would be interested. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Tuesday, August 05, 2014 5:00 PM To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn Hi All, This message comes out of a previous thread - I'm happy to run a quick 30-60 min lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo's in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would be interested in this also. Thank you Tom On Tuesday, August 5, 2014 5:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** Since you are on UK time, what timeframe of the day would work best for you? This would help us who are on other time zones to let you know what might work for us. Yes, I would be interested. Cheers Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Tuesday, August 05, 2014 5:00 PM To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Me too! From: David Charters da...@charterstechnologies.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RemedyForce V/S BMC Remedy ITSM
Hi All, I know RemedyForce is a SaaS solution and BMC Remedy ITSM can be on premise/onDemand is a basic difference. However, i am trying to find out the difference in terms of capability when it comes to features provided OOB. I have seen many ppts that say RemedyForce provides most of the features that are present on BMC Remedy ITSM however, they also say BMC Remedy ITSM is full featured. However, none of them compare the features in detail. Searching on web has also not helped me much. Any pointers? -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyForce V/S BMC Remedy ITSM
Karthik, I'm sure this won't help you much, but maybe it will. The RemedyForce solution is meant for smaller organizations with less data/structure. It does not (from my understanding) include a full CMDB. It is sized and priced for someone that needs something, but not everythingI don't have the comparison that you are looking for unfortunately. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, December 12, 2012 9:00 AM To: arslist@ARSLIST.ORG Subject: RemedyForce V/S BMC Remedy ITSM ** Hi All, I know RemedyForce is a SaaS solution and BMC Remedy ITSM can be on premise/onDemand is a basic difference. However, i am trying to find out the difference in terms of capability when it comes to features provided OOB. I have seen many ppts that say RemedyForce provides most of the features that are present on BMC Remedy ITSM however, they also say BMC Remedy ITSM is full featured. However, none of them compare the features in detail. Searching on web has also not helped me much. Any pointers? -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyForce V/S BMC Remedy ITSM
Thanks LJ, yes i knew this info. Infact, we can try out RemedyForce for free on BMC website itself. http://go.bmc.com/KarthikHulikal?elqPURLPage=1371elq=b6057168b3d94bfa99e5108e04ab79f7 I am using the same and doing a comparison check rightnow Regards, Karthik On 12 December 2012 22:12, Longwing, LJ CTR MDA/IC lj.longwing@mda.milwrote: Karthik, I'm sure this won't help you much, but maybe it will. The RemedyForce solution is meant for smaller organizations with less data/structure. It does not (from my understanding) include a full CMDB. It is sized and priced for someone that needs something, but not everythingI don't have the comparison that you are looking for unfortunately. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, December 12, 2012 9:00 AM To: arslist@ARSLIST.ORG Subject: RemedyForce V/S BMC Remedy ITSM ** Hi All, I know RemedyForce is a SaaS solution and BMC Remedy ITSM can be on premise/onDemand is a basic difference. However, i am trying to find out the difference in terms of capability when it comes to features provided OOB. I have seen many ppts that say RemedyForce provides most of the features that are present on BMC Remedy ITSM however, they also say BMC Remedy ITSM is full featured. However, none of them compare the features in detail. Searching on web has also not helped me much. Any pointers? -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyForce V/S BMC Remedy ITSM
We have regular webinars on Remedyforce; there is one tomorrow, as a matter of fact! You can sign up here: https://bmc.webex.com/bmc/onstage/g.php?d=751597429t=a And you'll get a link to the recording post-demo RemedyForce does include a CMDB, with basically the same structure as the Remedy Atrium CMDB. It does not have reconciliation/normalization nor the idea of product cats/DML. As LJ hinted, it's meant for customers who are looking more for a point solution as opposed to an enterprise solution. But it does include self-service, KB, Incident, problem, change, release, service level management and the CMDB. Just not as many features as Remedy ITSM. You can of course contact your account manager to get a personal demo, or get your q's answered or sign up for a trial at: www.bmc.com/remedyforce Hope this helps! Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, December 12, 2012 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: RemedyForce V/S BMC Remedy ITSM Karthik, I'm sure this won't help you much, but maybe it will. The RemedyForce solution is meant for smaller organizations with less data/structure. It does not (from my understanding) include a full CMDB. It is sized and priced for someone that needs something, but not everythingI don't have the comparison that you are looking for unfortunately. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, December 12, 2012 9:00 AM To: arslist@ARSLIST.ORG Subject: RemedyForce V/S BMC Remedy ITSM ** Hi All, I know RemedyForce is a SaaS solution and BMC Remedy ITSM can be on premise/onDemand is a basic difference. However, i am trying to find out the difference in terms of capability when it comes to features provided OOB. I have seen many ppts that say RemedyForce provides most of the features that are present on BMC Remedy ITSM however, they also say BMC Remedy ITSM is full featured. However, none of them compare the features in detail. Searching on web has also not helped me much. Any pointers? -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyForce VS ITSM
Remedyforce does not have the strength or richness of the application suite that ITSM has, in my opinion. I looked at it for a large customer and it was just not as comprehensive or flexible, by design. That said, for someone that does not need much, and is a small (or the low-end of mid-size) business, it looks like an e.x.cellent choice. The question is, if you own and maintain the infrastructure, how can you justify paying the cost of managed services in addition? It seems to me you would be all in with either on premises or on demand. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RemedyForce VS ITSM
Hey Listers, We use both Salesforce and the ITSM suite within the organization. We have a division that is being integrated into our overall IT environment. This division is wanting to look at RemedyForce for their ticketing/request system as an alternative to our semi-OOB ITSM suite. We're being asked why they should use our ITSM system instead of going down their own path with RemedyForce. Is anyone using RemedyForce? Where is ITSM better/stronger than Remedyforce? Thanks, Keith Sinclair Sr. Application Developer DeVry Inc. 814 Commerce Dr. Oakbrook, IL 60523-8822 p: 630.645.1143 e: ksincl...@devry.commailto:ksincl...@devry.com w: www.devryinc.comhttp://www.devry.edu/ [Description: Description: cid:7277AD6D-B09D-4DE4-806F-8D7C8500E760] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: RemedyForce
My favorite part of the news release was in the fine print: Any unreleased services or features referenced in this or other press releases or public statements may not be currently available and may not be delivered on time or at all. I won't hold my breath. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, December 14, 2010 1:53 AM To: arslist@ARSLIST.ORG Subject: Re: RemedyForce http://go.bmc.com/?elqPURLPage=878intcmp=home1_news_remedyforceattr=press Link to BMC's announcement. On Dec 9, 7:57 am, John Sundberg john.sundb...@kineticdata.com wrote: Interesting things at Salesforce.com 1) They buy a Ruby company (YEAH!!!) 2) They announce with BMC (RemedyForce) -- hmmm? http://www.itpro.co.uk/629260/salesforce-com-uncloaks-force-com-2 -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RemedyForce
The first product within RemedyForce cloud is BMC IT ServiceDesk on RemedyForce, a rebranded and expanded version of BMC's ServiceDesk on Force.com offering that has been previously available. It was updated recently to include problem, knowledge and change management capabilities. So you can breathe now. ;-) -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, December 15, 2010 6:25 AM To: arslist@ARSLIST.ORG Subject: Re: RemedyForce My favorite part of the news release was in the fine print: Any unreleased services or features referenced in this or other press releases or public statements may not be currently available and may not be delivered on time or at all. I won't hold my breath. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, December 14, 2010 1:53 AM To: arslist@ARSLIST.ORG Subject: Re: RemedyForce http://go.bmc.com/?elqPURLPage=878intcmp=home1_news_remedyforceattr=press Link to BMC's announcement. On Dec 9, 7:57 am, John Sundberg john.sundb...@kineticdata.com wrote: Interesting things at Salesforce.com 1) They buy a Ruby company (YEAH!!!) 2) They announce with BMC (RemedyForce) -- hmmm? http://www.itpro.co.uk/629260/salesforce-com-uncloaks-force-com-2 -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RemedyForce
http://go.bmc.com/?elqPURLPage=878intcmp=home1_news_remedyforceattr=press Link to BMC's announcement. On Dec 9, 7:57 am, John Sundberg john.sundb...@kineticdata.com wrote: Interesting things at Salesforce.com 1) They buy a Ruby company (YEAH!!!) 2) They announce with BMC (RemedyForce) -- hmmm? http://www.itpro.co.uk/629260/salesforce-com-uncloaks-force-com-2 -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
RemedyForce
Interesting things at Salesforce.com 1) They buy a Ruby company (YEAH!!!) 2) They announce with BMC (RemedyForce) -- hmmm? http://www.itpro.co.uk/629260/salesforce-com-uncloaks-force-com-2 -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
