Re: arreload on arserver/itsm 7.6.4 (Safe to use)
No worries. I hope you had a good weekend too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Sunday, May 26, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Hi, I use quite often the following statement: arreload -u User -g Group -a Admin_User -p -f -d log.txt (through command line) We had never get errors. Good luck. De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Joe D'Souza Enviado el: lunes, 27 de mayo de 2013 9:16 Para: arslist@ARSLIST.ORG Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** No worries. I hope you had a good weekend too. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Sunday, May 26, 2013 6:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Hi, My last problem with it was that it corrupted the group-inheritance column of the group_cache. It simply cleared it out. But this has presumably been fixed in version 8. But nobody uses group-inheritance in 7.6.04 anyway, right!? Just flip through your groups to check if the 'Parent Group' field is empty. If my recollection is correct, this is a dispaly-only-field, and the actual field is a hidden field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I use quite often the following statement: arreload -u User -g Group -a Admin_User -p -f -d log.txt (through command line) We had never get errors. Good luck. De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Joe D'Souza Enviado el: lunes, 27 de mayo de 2013 9:16 Para: arslist@ARSLIST.ORG Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** No worries. I hope you had a good weekend too. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Sunday, May 26, 2013 6:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
All, For some reason, I needed to do a restart of the Arserver after, but the reload did not fix what i was looking at (nor did it cause any issues) Thanks for all of the advice and have a great week, Hb Sent from one of Howard's iPads On May 27, 2013, at 5:24 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, My last problem with it was that it corrupted the group-inheritance column of the group_cache. It simply cleared it out. But this has presumably been fixed in version 8. But nobody uses group-inheritance in 7.6.04 anyway, right!? Just flip through your groups to check if the 'Parent Group' field is empty. If my recollection is correct, this is a dispaly-only-field, and the actual field is a hidden field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I use quite often the following statement: arreload -u User -g Group -a Admin_User -p -f -d log.txt (through command line) We had never get errors. Good luck. De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Joe D'Souza Enviado el: lunes, 27 de mayo de 2013 9:16 Para: arslist@ARSLIST.ORG Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** No worries. I hope you had a good weekend too. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Sunday, May 26, 2013 6:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Joe, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Howard, arreload shouldn't have any impact on your users application license, because it's not actually touching any of the remedy 'forms', it is instead updating the user_cache table in the DB, and utilizing the user_x as a source for that table, whereas your application licenses are stored in entirely different tables. The syntax, as Joe said is available via either the command line or in the documentation. If you experience any sort of issues, please respond back and I'm sure you would be able to be helped :) On Sat, May 25, 2013 at 6:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, ** ** As you can see working on a long weekend, no time off for the minions. *** * ** ** I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. ** ** However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. ** ** So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven’t used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
