SV: Migrator messing up with locale

[Jonas Stumph Stevnsvig]

Ah - thanks.
Seems to work.

Regards, 

Jonas

-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne af Jarl Grøneng
Sendt: 14. juli 2009 19:24
Til: arslist@ARSLIST.ORG
Emne: Re: Migrator messing up with locale

Copy the view you got of the form, then delete the old view.


Regards,
Jarl



2009/7/13 Jonas Stumph Stevnsvig :
> Hi guys,
>
> I haven't discovered any similarity other than the fact that they have all 
> been previously migrated to the first 7.5 server from a 6.3 server.
>
> With regards to the missing fields - I have done extensive comparisons, and 
> haven't found any fields missing (the majority of our problems with this 
> migration is that previous remedy developers have had a nasty habit of 
> modifying core forms).
>
> Jarl: you mentioned recreating the vui - could you explain a bit more 
> detailed what you mean please?
>
>
> with regards,
>
>
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
>
> -Oprindelig meddelelse-
> Fra: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] På vegne af Jarl Grøneng
> Sendt: 10. juli 2009 14:52
> Til: arslist@ARSLIST.ORG
> Emne: Re: Migrator messing up with locale
>
> Hi,
>
> Shot in the dark;
>
> Is there any similarity of the forms? Are those forms created by an earlier 
> version of AR System, or by the new version.
>
> Does the same happend if you recreate the vui?
>
> Regards,
> Jarl
>
>
>
> 2009/7/10 Jonas Stumph Stevnsvig :
>> **
>> Hi everyone
>>
>> has anyone experienced problems with the remedy migrator tool?
>>
>> we keep encountering problems relating to a non-terminated string for 
>> about 5% of the migrated forms (always the same 5%):
>> /* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default 
>> Admin 
>> View',locale=N'$,owner=N'someuser',lastChanged=N'someotheruser',times
>> t amp=1247227320 WHERE schemaId=414 AND vuiId=536870912
>> *** ERROR ***  Unclosed quotation mark after the character string 
>> ',timestamp=1247227320 WHERE schemaId=414 AND vuiId=536870912'. (SQL 
>> Server 105)Incorrect syntax near 'someuser'. (SQL Server 102)
>>
>> The locale field has not been set, and sometimes it helps to set it 
>> and then delete it - for other forms it still doesn't work, and we 
>> have to write a locale in the field to migrate.
>>
>> My guess is that there is some sort of delimiter problem in the 
>> migrator, but does anyone else experience it?
>>
>> We're running ARS 7.5 on a MSSQL 2005 Cluster with migrator 7.5
>>
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC Competence Centre
>> Phone  (+45) 46 38 20 08
>> Mobile  (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
>> Answers Are"_
>
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DEF File Manipulator

[Frank Caruso]

Is there a utility that will allow me to easily remove objects from a DEF
file?

Would like to be able to view all of the objects in a DEF file and
selectively remove items. I could manually edit the file but I have had
issues with this in the past.

Thank you.

Frank

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Push Fields creating loop

[Akos Malindovszky]

Hi all!

'm having a problem with the Push fields action in a Filter.
I have two forms A & B. When a ticket is created on A that matches certain
qualifications, then a new ticket is created on form B via a Push field
action in a filter. I want to store the request-ID of the new ticket on form
A also, so there is a filter running on submit on B which pushes the info
back to the matching request on A.
My problem is that when the ID is pushed back from B to A, then A starts
running all the filters again triggered by this modification. Is there any
way to avoid this step. Can I push a value to a form without triggering a
modification?

Thank you in advance.

best regards,
Akos Malindovszky
Helpdesk Administrator
-- 
View this message in context: 
http://www.nabble.com/Push-Fields-creating-loop-tp24494356p24494356.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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AUTO: Deidre Nail is out of the office. (returning 07/20/2009)

[Deidre Nail]

I am out of the office until 07/20/2009.

I will respond to your message when I return.  If you need an emergency
response, please forward your email to Johnson Irungu (jiru...@us.ibm.com).


Note: This is an automated response to your message  "Re: Remedy 7.5
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ARERR [306]

[Veeral Oza]

 Hi All,


All of a sudden and every few days, this error comes on any remedy form if
you try to save the record. On reboot everything works fine


ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Support Company*+



ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Company*+



ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Support Company*



ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Owner Support Company

Environment: ARS 7.0.01 Patch 006 200712062121

I found out this was fixed in 7.1 patch 5.
SW00291689: ARERR 306 occurred frequently even when all *the* data and
*forms* were correct, but it did *not* reoccur upon restarting *the* AR
System
server.

Is there a way to fix this without upgrading it to 7.1 patch 5?

 Regards,
Veeral Oza

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Re: ARERR [306]

[Ben Chernys]

We've applied only a partial patch 5 and the problem went away but this is
NOT recommended (and we applied the full patch later).  The bug is in the
arserverd binary so there is no way to fix this without replacing this
binary.  (anyone remember superzap?)
 
Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:
mailto:ben.cher...@softwaretoolhouse.com
Web:  
http://www.softwaretoolhouse.com

A free notepad for Diary fields:
 
http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm
An ARS API scripting tool used for migrations, integrations, imports,
reports, extracts, batch jobs:
 
http://www.softwaretoolhouse.com/products/SthMupd
  

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Veeral Oza
Sent: July 15, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: ARERR [306]


** 
Hi All,
 
 
All of a sudden and every few days, this error comes on any remedy form if
you try to save the record. On reboot everything works fine
 

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Support Company*+

 

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Company*+

 

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Support Company*

 

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Owner Support Company

 
Environment: ARS 7.0.01 Patch 006 200712062121
 
I found out this was fixed in 7.1 patch 5. 
SW00291689: ARERR 306 occurred frequently even when all the data and 
forms were correct, but it did not reoccur upon restarting the AR System 
server. 

 
Is there a way to fix this without upgrading it to 7.1 patch 5?
 
Regards,
Veeral Oza
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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SV: DEF File Manipulator

[Jonas Stumph Stevnsvig]

It might be overkill, but I think that the Remedy Migrator package offers 
extensive def file manipulation.



Med venlig hilsen

Jonas Stumph Stevnsvig
Remedy Udvikler
BEC Kompetence Centret
Telefon (+45) 46 38 20 08
Mobil   (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk

Til remedy spørgsmål: becrem...@bec.dk

BEC - det fælles it-hus, der gør forskellen for finansielle virksomheder




Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne af Frank Caruso
Sendt: 15. juli 2009 10:41
Til: arslist@ARSLIST.ORG
Emne: DEF File Manipulator

**
Is there a utility that will allow me to easily remove objects from a DEF file?

Would like to be able to view all of the objects in a DEF file and selectively 
remove items. I could manually edit the file but I have had issues with this in 
the past.

Thank you.

Frank
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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Re: Push Fields creating loop

[Elry]

Hi Akos...

That kind of push can easily loop on you...

I would suggest doing one of the following:

1) Using LastId keyword to locate the ID (providing that this is the
only creation initiated by this process).
2) Put a GUID on form A that gets pushed to form B.  Then you can fire
another filter that looks up the GUID on form B to return the form
Request ID

Hope this helps.


On Jul 15, 5:08 am, Akos Malindovszky  wrote:
> Hi all!
>
> 'm having a problem with the Push fields action in a Filter.
> I have two forms A & B. When a ticket is created on A that matches certain
> qualifications, then a new ticket is created on form B via a at Push field
> action in a filter. I want to store the request-ID of the new ticket on form
> A also, so there is a filter running on submit on B which pushes the info
> back to the matching request on A.
> My problem is that when the ID is pushed back from B to A, then A starts
> running all the filters again triggered by this modification. Is there any
> way to avoid this step. Can I push a value to a form without triggering a
> modification?
>
> Thank you in advance.
>
> best regards,
> Akos Malindovszky
> Helpdesk Administrator
> --
> View this message in 
> context:http://www.nabble.com/Push-Fields-creating-loop-tp24494356p24494356.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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Re: DEF File Manipulator

[Elry]

I agree..

The migrator is great tool for def file manipulation.  The only
drawback is that the def files gets translated into migrator format;
therefore, you would have to do a little manipulation to get it back
to regular def file format.

On Jul 15, 7:02 am, Jonas Stumph Stevnsvig
 wrote:
> It might be overkill, but I think that the Remedy Migrator package offers 
> extensive def file manipulation.
>
> Med venlig hilsen
>
> Jonas Stumph Stevnsvig
> Remedy Udvikler
> BEC Kompetence Centret
> Telefon (+45) 46 38 20 08
> Mobil   (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
>
> Til remedy spørgsmål: becrem...@bec.dk
>
> BEC - det fælles it-hus, der gør forskellen for finansielle virksomheder
>
> 
> Fra: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] På vegne af Frank Caruso
> Sendt: 15. juli 2009 10:41
> Til: arsl...@arslist.org
> Emne: DEF File Manipulator
>
> **
> Is there a utility that will allow me to easily remove objects from a DEF 
> file?
>
> Would like to be able to view all of the objects in a DEF file and 
> selectively remove items. I could manually edit the file but I have had 
> issues with this in the past.
>
> Thank you.
>
> Frank
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: Push Fields creating loop

[ARSmarts Support]

Hi Akos,

First possibility: You can add a checkbox display-only field with a  
value of 'No'. The filter on form A runs only if the checkbox is $NULL 
$. And on the filter on form B, in the push field action, you push the  
value 'No' in the checkbox field.
Second one: The filter on Form A should only be executed on Submit,  
not on Modify.


Jean-Louis Halleux
ARSmarts sa
http://www.arsmarts.com

On 15 Jul 2009, at 13:41, Elry wrote:


Hi Akos...

That kind of push can easily loop on you...

I would suggest doing one of the following:

1) Using LastId keyword to locate the ID (providing that this is the
only creation initiated by this process).
2) Put a GUID on form A that gets pushed to form B.  Then you can fire
another filter that looks up the GUID on form B to return the form
Request ID

Hope this helps.


On Jul 15, 5:08 am, Akos Malindovszky  wrote:

Hi all!

'm having a problem with the Push fields action in a Filter.
I have two forms A & B. When a ticket is created on A that matches  
certain
qualifications, then a new ticket is created on form B via a at  
Push field
action in a filter. I want to store the request-ID of the new  
ticket on form
A also, so there is a filter running on submit on B which pushes  
the info

back to the matching request on A.
My problem is that when the ID is pushed back from B to A, then A  
starts
running all the filters again triggered by this modification. Is  
there any
way to avoid this step. Can I push a value to a form without  
triggering a

modification?

Thank you in advance.

best regards,
Akos Malindovszky
Helpdesk Administrator
--
View this message in 
context:http://www.nabble.com/Push-Fields-creating-loop-tp24494356p24494356.html
Sent from the ARS (Action Request System) mailing list archive at  
Nabble.com.


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Answers Are"


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Re: ARERR [306]

[Tony Worthington]

Yea - we had this same issue.  It was resolved going from 7.0.1 to 7.1


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.7763 (phone)
  tony.worthing...@kohls.com
  www.kohls.com




From:
Ben Chernys 
To:
arslist@ARSLIST.ORG
Date:
07/15/2009 05:51 AM
Subject:
Re: ARERR [306]
Sent by:
"Action Request System discussion list(ARSList)" 



** 
We've applied only a partial patch 5 and the problem went away but this is 
NOT recommended (and we applied the full patch later).  The bug is in the 
arserverd binary so there is no way to fix this without replacing this 
binary.  (anyone remember superzap?)
 
Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   mailto:ben.cher...@softwaretoolhouse.com
Web: http://www.softwaretoolhouse.com

A free notepad for Diary fields:
http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm
An ARS API scripting tool used for migrations, integrations, imports, 
reports, extracts, batch jobs:
http://www.softwaretoolhouse.com/products/SthMupd
 

From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Veeral Oza
Sent: July 15, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: ARERR [306]

** 
Hi All,
 
 
All of a sudden and every few days, this error comes on any remedy form if 
you try to save the record. On reboot everything works fine
 
ARERR [306] Value does not fall within the limits specified for the field 
:  (MENU - $MENU$) :  Support Company*+
 
ARERR [306] Value does not fall within the limits specified for the field 
:  (MENU - $MENU$) :  Company*+
 
ARERR [306] Value does not fall within the limits specified for the field 
:  (MENU - $MENU$) :  Support Company*
 
ARERR [306] Value does not fall within the limits specified for the field 
:  (MENU - $MENU$) :  Owner Support Company
 
Environment: ARS 7.0.01 Patch 006 200712062121
 
I found out this was fixed in 7.1 patch 5. 
SW00291689: ARERR 306 occurred frequently even when all the data and 
forms were correct, but it did not reoccur upon restarting the AR System 
server. 
 
Is there a way to fix this without upgrading it to 7.1 patch 5?
 
Regards,
Veeral Oza
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 
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Are"_ 

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Re: Read-only Remedy

[Chapin, John]

Cool -- thanks for those ideas...  much appreciated.   We don't have any
APIs that can't be shut down during this period.
much appreciated -- 
John



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, July 14, 2009 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read-only Remedy


** 
True, he may need to keep in mind API's that create tickets but have
exceptions for whatever is the true source for creation of these
tickets. Since he didn't mention the source of creation of tickets (they
got to be getting created somehow and somewhere), he might want to be
careful about what he does with a creation prevention filter. You do not
want to prevent 'too much'.
 
Joe




From: "Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF"

To: arslist@ARSLIST.ORG
Sent: Tuesday, July 14, 2009 4:24:47 PM
Subject: Re: Read-only Remedy

Much better solution Joe... I was just typing a similar reply to my
previous quick and dirty initial response.

I would still have a just in case filter.  In case there are any API
programs on the loose.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, July 14, 2009 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read-only Remedy

** 
Or even better still an Active Link that closes a New Window and opens a
Search instead with a message saying that they can only Modify an
existing ticket. That way you won't frustrate a user who may fill in a
entire ticket information in an attempt to create a ticket and then let
the user know that they cannot create a ticket..

Joe




From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 14, 2009 4:11:07 PM
Subject: Re: Read-only Remedy

** 
Create a filter that fires on Submit that throws an error, that'll stop
them from creating anything else, but not prevent modify



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chapin, John
Sent: Tuesday, July 14, 2009 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Read-only Remedy


** 

Howdy, listerz. 

We have Remedy 6 on Windows 2003.  
Is there any clever way to prevent users from creating NEW tickets, but
allow them to annotate & resolve their EXISTING tickets...?

thanks -- 


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Re: ARERR [306]

[Larry Zimmermann]

This is a bug.  BMC informed us that the definition file can/does get
corrupted when you make a change.

The issue is fixed with 7.1p7.

You can run a arsignal -d

Hope this helps

Thanks,

Larry Zimmermann
Remedy Team
4400 Dacoma, BH2, 1433F, Houston, Tx
(Office)713-431-0172
(Cell)713-823-4985


   
 Tony  
 Worthington   
arslist@ARSLIST.ORG  
 Sent by:   cc 
 "Action   
 Request SystemSubject 
 discussion   Re: ARERR [306]  
 list(ARSList)"

   
   
 07/15/2009
 08:07 AM  
   
   
 Please respond
   to  
 arsl...@arslis
 T.ORG 
   
   
   
   




Yea - we had this same issue.  It was resolved going from 7.0.1 to 7.1

(Embedded image moved to file: pic21735.jpg)
 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.7763 (phone)
 tony.worthing...@kohls.com
 www.kohls.com


   
 From:Ben Chernys   
   
 To:  arslist@ARSLIST.ORG  
   
 Date:07/15/2009 05:51 AM  
   
 Subject: Re: ARERR [306]  
   
   
 Sent by: "Action Request System discussion list(ARSList)" 
  
   






**
We've applied only a partial patch 5 and the problem went away but this is
NOT recommended (and we applied the full patch later).  The bug is in the
arserverd binary so there is no way to fix this without replacing this
binary.  (anyone remember superzap?)

Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   mailto:ben.cher...@softwaretoolhouse.com
Web: http://www.softwaretoolhouse.com

A free notepad for Diary fields:
http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm
An ARS API scripting tool used for migrations, integrations, imports,
reports, extracts, batch jobs:
http://www.softwaretoolhouse.com/products/SthMupd


From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Veeral Oza
Sent: July 15, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: ARERR [306]

**
Hi All,


All of a sudden and every few days, this error comes on any remedy form if
you try to save the record. On reboot everything works fine

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Support Company*+

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Company*+

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Support Company*

ARERR [306] Value does not fall within the limits specified for the field :
(MENU - $MENU$) :  Owner Support Company



Environment: ARS 7.0.01 Patch 006 200712062121

I found out this was fixed in 7.1 patch 5.
SW00291

Re: DEF File Manipulator

[Frank Caruso]

My issues is that as I am building a solution I may add the same objects
several times to my master DEF file. From what I can tell, the admin tool
imports each of those objects in the DEF file regardless of how may times it
appears. I find that this can slow down the import and even cause adverse
effects in situations where you are adding or deleting fields from a form.

I found you can open a DEF file in Migrator but you cannot export those
objects back to a DEF file - we do not have a migrator license.

On Wed, Jul 15, 2009 at 2:53 PM, Elry  wrote:

> I agree..
>
> The migrator is great tool for def file manipulation.  The only
> drawback is that the def files gets translated into migrator format;
> therefore, you would have to do a little manipulation to get it back
> to regular def file format.
>
> On Jul 15, 7:02 am, Jonas Stumph Stevnsvig
>  wrote:
> > It might be overkill, but I think that the Remedy Migrator package offers
> extensive def file manipulation.
> >
> > Med venlig hilsen
> >
> > Jonas Stumph Stevnsvig
> > Remedy Udvikler
> > BEC Kompetence Centret
> > Telefon (+45) 46 38 20 08
> > Mobil   (+45) 61 56 20 08
> > jonas.stumph.stevns...@bec.dk
> >
> > Til remedy spørgsmål: becrem...@bec.dk
> >
> > BEC - det fælles it-hus, der gør forskellen for finansielle virksomheder
> >
> > 
> > Fra: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] På vegne af Frank Caruso
> > Sendt: 15. juli 2009 10:41
> > Til: arsl...@arslist.org
> > Emne: DEF File Manipulator
> >
> > **
> > Is there a utility that will allow me to easily remove objects from a DEF
> file?
> >
> > Would like to be able to view all of the objects in a DEF file and
> selectively remove items. I could manually edit the file but I have had
> issues with this in the past.
> >
> > Thank you.
> >
> > Frank
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> >
> >
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>
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Re: DEF File Manipulator

[Subash Biswas]

You can search the list for Notepad plus plus plugin that lets you
easily read/modify the .def files. You will need to edit entire
blocks.

begin active link

...
end

hth,
-Subash

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Re: DEF File Manipulator

[John Atherly]

I found that if you open the def file in Notepad++ it's a lot easyier to 
read

http://notepad-plus.sourceforge.net/uk/download.php

_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 

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Active Directory Integration

[Shellman, David]

We configured our 7.0.1 server (Windows server Oracle instance) to validate 
passwords against Active Directory over the weekend.  Monday morning was a 
little rough with locking out network accounts.  We also had a configuration 
issue where were not able to check one of the OU's.  We changed the 
configuration but we still had a few users where we are having login issues.

While looking at the user log file I noticed a changed with what is written out 
to the log for a login failure.  What I'm seeing is that sometimes (password) 
is at the end of the line and sometimes (user) is at the end of the line. For 
certain users it's consistently one or the other.  In some cases it changes 
from one to another.  In one case it's about 2 minutes between the change.  In 
another it's 4 seconds.

 /* Mon Jul 13 2009 09:38:22.0820 */ LOGIN FAILED   
   (user)
 /* Mon Jul 13 2009 09:40:50.7970 */ LOGIN FAILED   
   (password)

 /* Mon Jul 13 2009 15:12:12.9630 */ LOGIN FAILED   
   (user)
 /* Mon Jul 13 2009 15:12:16.9450 */ LOGIN FAILED   
   (password)

Any one have an understanding of what the logs are trying to tell me?

Thanks,
Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607




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Re: Active Directory Integration

[Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF]

You might try looking at the plug-in logs... You can set the
granularity, I believe you have to add Plugin-Log-Level: 100 to you
config file.  This should give a ton of information about the
interaction between AD and the AREA plugin...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, July 15, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Active Directory Integration

** 
We configured our 7.0.1 server (Windows server Oracle instance) to
validate passwords against Active Directory over the weekend.  Monday
morning was a little rough with locking out network accounts.  We also
had a configuration issue where were not able to check one of the OU's.
We changed the configuration but we still had a few users where we are
having login issues.
 
While looking at the user log file I noticed a changed with what is
written out to the log for a login failure.  What I'm seeing is that
sometimes (password) is at the end of the line and sometimes (user) is
at the end of the line. For certain users it's consistently one or the
other.  In some cases it changes from one to another.  In one case it's
about 2 minutes between the change.  In another it's 4 seconds.
 
 /* Mon Jul 13 2009 09:38:22.0820 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 09:40:50.7970 */ LOGIN
FAILED      (password)
 
 /* Mon Jul 13 2009 15:12:12.9630 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 15:12:16.9450 */ LOGIN
FAILED      (password)
 
Any one have an understanding of what the logs are trying to tell me?
 
Thanks,
Dave
 
Dave Shellman
 
Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com
 
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
 
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Active Directory Integration

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT]

Check your case sensitivity. Windows is case insensitive but Remedy is
case sensitive. We had instances where a user's username in Remedy was
keyed in as John.Smith but that user would use john.smith to log on to
Windows and got used to typing his username lower case. Then when we
turned on Cross Ref Blank Password in Remedy, the user would attempt to
log on with john.smith, but to Remedy, his username was John.Smith.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, July 15, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Active Directory Integration

** 
We configured our 7.0.1 server (Windows server Oracle instance) to
validate passwords against Active Directory over the weekend.  Monday
morning was a little rough with locking out network accounts.  We also
had a configuration issue where were not able to check one of the OU's.
We changed the configuration but we still had a few users where we are
having login issues.
 
While looking at the user log file I noticed a changed with what is
written out to the log for a login failure.  What I'm seeing is that
sometimes (password) is at the end of the line and sometimes (user) is
at the end of the line. For certain users it's consistently one or the
other.  In some cases it changes from one to another.  In one case it's
about 2 minutes between the change.  In another it's 4 seconds.
 
 /* Mon Jul 13 2009 09:38:22.0820 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 09:40:50.7970 */ LOGIN
FAILED      (password)
 
 /* Mon Jul 13 2009 15:12:12.9630 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 15:12:16.9450 */ LOGIN
FAILED      (password)
 
Any one have an understanding of what the logs are trying to tell me?
 
Thanks,
Dave
 
Dave Shellman
 
Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com
 
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
 
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Active Directory Integration

[Shellman, David]

Thanks.  We are looking at that for some additional info.

I really hoping that some one can tell me the difference between (user) and 
(password) being tagged on the line in the user log.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nichols, Wesley D CTR USAF AFMC 72 
CS/SCBAF
Sent: Wednesday, July 15, 2009 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Integration

You might try looking at the plug-in logs... You can set the
granularity, I believe you have to add Plugin-Log-Level: 100 to you
config file.  This should give a ton of information about the
interaction between AD and the AREA plugin...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, July 15, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Active Directory Integration

** 
We configured our 7.0.1 server (Windows server Oracle instance) to
validate passwords against Active Directory over the weekend.  Monday
morning was a little rough with locking out network accounts.  We also
had a configuration issue where were not able to check one of the OU's.
We changed the configuration but we still had a few users where we are
having login issues.
 
While looking at the user log file I noticed a changed with what is
written out to the log for a login failure.  What I'm seeing is that
sometimes (password) is at the end of the line and sometimes (user) is
at the end of the line. For certain users it's consistently one or the
other.  In some cases it changes from one to another.  In one case it's
about 2 minutes between the change.  In another it's 4 seconds.
 
 /* Mon Jul 13 2009 09:38:22.0820 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 09:40:50.7970 */ LOGIN
FAILED      (password)
 
 /* Mon Jul 13 2009 15:12:12.9630 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 15:12:16.9450 */ LOGIN
FAILED      (password)
 
Any one have an understanding of what the logs are trying to tell me?
 
Thanks,
Dave
 
Dave Shellman
 
Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com
 
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
 
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Active Directory Integration

[Shellman, David]

Since we are on Oracle we are aware of case being an issue.  Our AR System 
accounts are always created in lower case.  So a user that logins with yyy will 
authenticate against Active Directory because they have a User record.  We have 
configured the system to Allow Guest Users so if a user logs in as YYY or 
tycoelectronics\yyy will be logged in as a Guest user because of case 
sensitivity.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 
CS/SCOKT
Sent: Wednesday, July 15, 2009 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Integration

Check your case sensitivity. Windows is case insensitive but Remedy is
case sensitive. We had instances where a user's username in Remedy was
keyed in as John.Smith but that user would use john.smith to log on to
Windows and got used to typing his username lower case. Then when we
turned on Cross Ref Blank Password in Remedy, the user would attempt to
log on with john.smith, but to Remedy, his username was John.Smith.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, July 15, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Active Directory Integration

** 
We configured our 7.0.1 server (Windows server Oracle instance) to
validate passwords against Active Directory over the weekend.  Monday
morning was a little rough with locking out network accounts.  We also
had a configuration issue where were not able to check one of the OU's.
We changed the configuration but we still had a few users where we are
having login issues.
 
While looking at the user log file I noticed a changed with what is
written out to the log for a login failure.  What I'm seeing is that
sometimes (password) is at the end of the line and sometimes (user) is
at the end of the line. For certain users it's consistently one or the
other.  In some cases it changes from one to another.  In one case it's
about 2 minutes between the change.  In another it's 4 seconds.
 
 /* Mon Jul 13 2009 09:38:22.0820 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 09:40:50.7970 */ LOGIN
FAILED      (password)
 
 /* Mon Jul 13 2009 15:12:12.9630 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 15:12:16.9450 */ LOGIN
FAILED      (password)
 
Any one have an understanding of what the logs are trying to tell me?
 
Thanks,
Dave
 
Dave Shellman
 
Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com
 
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
 
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Active Directory Integration

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT]

There have in the past been issues with the thick client in versions 5.x
and 6.x. The issue was that if the user keyed the wrong password ONCE,
his account would get locked out. The issue was corrected in 5.x with a
client patch. When we upgraded to 6.x, however, the problem was
reintroduced and we had to patch all our 6.x clients.

So it's a long shot, but I suppose it may be possible that the same
issue was reintroduced in the 7.x clients? Easy way to find out is to go
to an account of a user who's having trouble, be sure his account is
currently unlocked, then go to that person's machine and attempt to log
on to Remedy with a completely bogus password. If his account locks out
after one failed attempt, you've uncovered part of your problem.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, July 15, 2009 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Integration

Since we are on Oracle we are aware of case being an issue.  Our AR
System accounts are always created in lower case.  So a user that logins
with yyy will authenticate against Active Directory because they have a
User record.  We have configured the system to Allow Guest Users so if a
user logs in as YYY or tycoelectronics\yyy will be logged in as a Guest
user because of case sensitivity.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCOKT
Sent: Wednesday, July 15, 2009 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Integration

Check your case sensitivity. Windows is case insensitive but Remedy is
case sensitive. We had instances where a user's username in Remedy was
keyed in as John.Smith but that user would use john.smith to log on to
Windows and got used to typing his username lower case. Then when we
turned on Cross Ref Blank Password in Remedy, the user would attempt to
log on with john.smith, but to Remedy, his username was John.Smith.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, July 15, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Active Directory Integration

** 
We configured our 7.0.1 server (Windows server Oracle instance) to
validate passwords against Active Directory over the weekend.  Monday
morning was a little rough with locking out network accounts.  We also
had a configuration issue where were not able to check one of the OU's.
We changed the configuration but we still had a few users where we are
having login issues.
 
While looking at the user log file I noticed a changed with what is
written out to the log for a login failure.  What I'm seeing is that
sometimes (password) is at the end of the line and sometimes (user) is
at the end of the line. For certain users it's consistently one or the
other.  In some cases it changes from one to another.  In one case it's
about 2 minutes between the change.  In another it's 4 seconds.
 
 /* Mon Jul 13 2009 09:38:22.0820 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 09:40:50.7970 */ LOGIN
FAILED      (password)
 
 /* Mon Jul 13 2009 15:12:12.9630 */ LOGIN
FAILED      (user)
 /* Mon Jul 13 2009 15:12:16.9450 */ LOGIN
FAILED      (password)
 
Any one have an understanding of what the logs are trying to tell me?
 
Thanks,
Dave
 
Dave Shellman
 
Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com
 
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
 
 
 
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Are"_ 


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Close dialog window without saving

[John Kelley]

Hi List

I have a selection field on (form A) that opens a dialog window (form B) 
which does a lookup.  I have two fields mapped on close to populate on the 
parent Form A when the item is selected.
My selection works great and populates my Parent form. 

My question is how can I close out of the dialog window without setting 
the selection field on Form A and keeping the original item before I 
selected it. 

I set up an Active link with a close window action but it still picks up 
the item I selected from From A after the dialog window is closed. 

Any ideas.


JK

*
This e-mail message, including any attachments, is for the sole use of the 
addressee(s) to whom it has been sent, and may contain information that is 
confidential or legally protected.  If you are not the intended recipient or 
have received this message in error, you are not authorized to copy, 
distribute, or otherwise use this message or its attachments.  Please notify 
the sender immediately by return e-mail and permanently delete this message and 
any attachments.  Dunkin' Brands Inc. makes no warranty that this e-mail is 
error or virus free.

Remedy 7.5 Installation - Unable to load Sybase JDBC driver classes

[Kali Obsum]

Hi,
 
We are encountering this error while installing Remedy 7.5 in UNIX
(Solaris) using a Sybase DB:
 
Unresolved database error: java.lang.
ClassNotFoundException: Unable to load any of the following Sybase JDBC
driver classes: [com.sybase.jdbc3.jdbc.SybDriver,
com.sybase.jdbc2.jdbc.SybDriver,com.sybase.jdbc.SybDriver]
 
The error appears after the window that asks for the Database
Administrator User Name and Password. Does anyone know what causes this
error and how to resolve it?
 
Thanks!
 
Regards,
Kali
 

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e-mails or attached files and are not responsible for any changes made to them 
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Re: Close dialog window without saving

[Frank Caruso]

Sounds like you are doing a Commit before you close the dialog.

On Wed, Jul 15, 2009 at 6:01 PM, John Kelley
wrote:

>
> Hi List
>
> I have a selection field on (form A) that opens a dialog window (form B)
> which does a lookup.  I have two fields mapped on close to populate on the
> parent Form A when the item is selected.
> My selection works great and populates my Parent form.
>
> My question is how can I close out of the dialog window without setting the
> selection field on Form A and keeping the original item before I selected
> it.
>
> I set up an Active link with a close window action but it still picks up
> the item I selected from From A after the dialog window is closed.
>
> Any ideas.
>
>
> JK
>
> *
> This e-mail message, including any attachments, is for the sole use of the 
> addressee(s) to whom it has been sent, and may contain information that is 
> confidential or legally protected.  If you are not the intended recipient or 
> have received this message in error, you are not authorized to copy, 
> distribute, or otherwise use this message or its attachments.  Please notify 
> the sender immediately by return e-mail and permanently delete this message 
> and any attachments.  Dunkin' Brands Inc. makes no warranty that this e-mail 
> is error or virus free.
>
>

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Re: Selecting a row in a table with an AL

[Grooms, Frederick W]

I think it is because while inside the guide the table row is changing
so on exiting the guide it is cleared

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 14, 2009 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting a row in a table with an AL

 

That worked!  Any idea why it worked when done outside the guide but not
in the guide?

 

Thanks,

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 14, 2009 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting a row in a table with an AL

 

I would suggest NOT setting the table to the correct row while inside
the guide.  Set a temp field with the correct row number and after the
guide finishes set the table to the row.

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 14, 2009 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Selecting a row in a table with an AL

 

Hi All,

 

ARS 7.1 P6

 

I have a situation where I need to programmatically select a row in a
table.  Based on what I've read, I should be able to do it, and I've
written the code that I think should do it, but it's not doing it.

 

Basically, I have a display-only form with a table at the top that shows
records the user can edit; the list is filtered based on the value of a
couple selection fields.  If they select a record, is populates the area
below the table, where the user can make and save changes.  Depending on
the changes made, the contents of the table need to be updated to
reflect the change in the record (or to display a newly created record).
So, I've got a situation where, when I save the record, in some cases I
refresh the table (clearing the selection, if there was one), and then I
walk the table to see if the current record is present in it, and then
select it, so it's highlighted.  What I have is more or less like this:

 

ALG - Save Record

AL - Push Record to Regular Form

AL - Refresh Table if Necessary

AL - Reselect Record

 

The Reselect Record AL simply loops over the table, incrementing a row
counter along the way, and once it finds the matching row, it sets the
row number to the table, something like this:

 

AL - Reselect Record

Set Row Counter to 1

Call Guide: Reselect Record

 

ALG - Reselect Record

AL - Select Current Record

AL - Increment Row Counter

 

AL - Select Current Row

Run If: 'Request ID Col' = 'Request ID'

Set Fields:

Table = -$Row Count$ (Select the current row, but don't
fire workflow)

Exit Guide

 

So, when I do active link logging, I can see it iterating over the
table, finding the record and then setting the table to, say, -2, but
the row in the table doesn't appear to get selected.

 

Am I missing something?

 

Thanks for your help,

Lyle Taylor

 

 


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Performance Issue Please Give Me Any Suggesstion

[manoj jain]

Hi Remedians,

I have one issue

1.i have one server group on linux box there are three servers  in that
group.
2.Two servers running very good   without any performance issue.
3.One server running very  bad with high  performance  issue.
4.CPU utilization  in that server is 150%,Idel time 2%.
5.So please give me  any suggesstion  so that i could  resolve  this
performance  issue.
6. How can i reduce cpu utilization and increase idel time.

Thanks & Regards,
Manoj Jain

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Re: Close dialog window without saving

[Joe DeSouza]

You do not 'Commit Changes' before closing. A 'Commit Changes' action before 
closing a dialog, populates the values from the Dialog to the Parent..

Joe




From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 15, 2009 11:01:24 AM
Subject: Close dialog window without saving


Hi List 

I have a selection field on (form A) that opens a dialog window (form B) which 
does a lookup.  I have two fields mapped on close to populate on the parent 
Form A when the item is selected. 
My selection works great and populates my Parent form. 

My question is how can I close out of the dialog window without setting the 
selection field on Form A and keeping the original item before I selected it.   

I set up an Active link with a close window action but it still picks up the 
item I selected from From A after the dialog window is closed.   

Any ideas. 


JK




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How to create a process template in SRM

[Howard Richter]

Good morning, afternoon and evening all,

I have looked at all of the documentation on SRM v 2.2 but can not find out
how to create a process template from a AOT.

Anyone know where I can find that info?

As always thanks,

Howard

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Selecting a row in a table with an AL

[Lyle Taylor]

Yeah, I guess that would make sense.  Thanks for your help.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, July 15, 2009 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting a row in a table with an AL

**
I think it is because while inside the guide the table row is changing so on 
exiting the guide it is cleared

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 14, 2009 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting a row in a table with an AL

That worked!  Any idea why it worked when done outside the guide but not in the 
guide?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 14, 2009 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting a row in a table with an AL

I would suggest NOT setting the table to the correct row while inside the 
guide.  Set a temp field with the correct row number and after the guide 
finishes set the table to the row.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 14, 2009 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Selecting a row in a table with an AL

Hi All,

ARS 7.1 P6

I have a situation where I need to programmatically select a row in a table.  
Based on what I've read, I should be able to do it, and I've written the code 
that I think should do it, but it's not doing it.

Basically, I have a display-only form with a table at the top that shows 
records the user can edit; the list is filtered based on the value of a couple 
selection fields.  If they select a record, is populates the area below the 
table, where the user can make and save changes.  Depending on the changes 
made, the contents of the table need to be updated to reflect the change in the 
record (or to display a newly created record).  So, I've got a situation where, 
when I save the record, in some cases I refresh the table (clearing the 
selection, if there was one), and then I walk the table to see if the current 
record is present in it, and then select it, so it's highlighted.  What I have 
is more or less like this:

ALG - Save Record
AL - Push Record to Regular Form
AL - Refresh Table if Necessary
AL - Reselect Record

The Reselect Record AL simply loops over the table, incrementing a row counter 
along the way, and once it finds the matching row, it sets the row number to 
the table, something like this:

AL - Reselect Record
Set Row Counter to 1
Call Guide: Reselect Record

ALG - Reselect Record
AL - Select Current Record
AL - Increment Row Counter

AL - Select Current Row
Run If: 'Request ID Col' = 'Request ID'
Set Fields:
Table = -$Row Count$ (Select the current row, but don't fire 
workflow)
Exit Guide

So, when I do active link logging, I can see it iterating over the table, 
finding the record and then setting the table to, say, -2, but the row in the 
table doesn't appear to get selected.

Am I missing something?

Thanks for your help,
Lyle Taylor


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Re: Remedy 7.5 Installation - can you delete temp files?

[Lyle Taylor]

I would recommend specifying a different temp directory for it to write its 
files to.  That way, when it's done, you know for sure which files belong to it 
and can simply wipe out the entire directory.  You can do this by setting the 
environment variable IATEMPDIR in your shell that you run the installer from.  
I did this by creating a wrapper shell script that sets all the environment 
variables that I need for the installation that then calls the real setup 
script.  Mine looks like this:

#!/bin/sh

export LANG=en_US.utf8
export 
LD_LIBRARY_PATH=$LD_LIBRARY_PATH:$ORACLE_HOME/bin:$ORACLE_HOME/lib:/opt/bmc/ARSystem/bin
export 
PATH=$PATH:$ORACLE_HOME/bin:/opt/bmc/ARSystem/bin:/opt/java/jdk1.6.0_13/bin
export IATEMPDIR=/opt/artmp

./setup.sh

The beauty of this is that all the 7.5 installers are run using setup.sh, so I 
simply copy my wrapper script into the Disk1 directory of whatever I'm 
installing and run it.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, July 14, 2009 7:40 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 Installation - can you delete temp files?

**

Hi,

I'm installing Remedy 7.5 in UNIX and I've had a lot of tries already since it 
always fails. There were also times when we needed to cancel installation in 
the middle, or even kill the process directly.

I've noticed that in the /tmp directory, there's a lot of folders named 
install.dir.X (i.e. install.dir.10169). the /tmp folder is already 11GB. is 
it ok to delete folders named install.dir.X  also, there are files named 
env.properties.X (i.e. env.properties.16435), is it ok to delete them as 
well? Are there any other files generated during installation that i need to 
delete? (i.e. files inside /var/tmp, etc).

Thanks!
Regards,
Kali


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Re: Performance Issue Please Give Me Any Suggesstion

[Ken Pritchard]

Manoj,

 

   Probably need to provide some additional information, such as:

 

   Is this your primary server (does it run escalations, email, etc..)?  

 

   Do you have a load balancer in front of the system?

 

  I found it helpful to lower the amount of user traffic that goes to the
primary server where your non-user items (such as escalations) are primarily
set to run.

 

Thank you - ken

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of manoj jain
Sent: Wednesday, July 15, 2009 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Performance Issue Please Give Me Any Suggesstion

 

** 

Hi Remedians,

 

I have one issue 

 

1.i have one server group on linux box there are three servers  in that
group.

2.Two servers running very good   without any performance issue.

3.One server running very  bad with high  performance  issue.

4.CPU utilization  in that server is 150%,Idel time 2%.

5.So please give me  any suggesstion  so that i could  resolve  this
performance  issue. 

6. How can i reduce cpu utilization and increase idel time.

 

Thanks & Regards,

Manoj Jain

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Re: How to create a process template in SRM

[Leonard Neely - FOJ]

That information should be in the SRM Users Guide.  I only have docs for
v2.1 but you should be able to find what you need there.

 

HTH

 

Leonard Neely

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, July 15, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: How to create a process template in SRM

 

** 

Good morning, afternoon and evening all,

 

I have looked at all of the documentation on SRM v 2.2 but can not find out
how to create a process template from a AOT.

 

Anyone know where I can find that info?

 

As always thanks,

 

Howard



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: Close dialog window without saving

[John Kelley]

I don't have a commit changes action before the close window of that AL.
There is a commit changes in one of my other active links that runs on a 
selection of an item from that Form B.

JK




Joe DeSouza  
Sent by: "Action Request System discussion list(ARSList)" 

07/15/2009 12:21 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Close dialog window without saving






** 
You do not 'Commit Changes' before closing. A 'Commit Changes' action 
before closing a dialog, populates the values from the Dialog to the 
Parent..
 
Joe

From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 15, 2009 11:01:24 AM
Subject: Close dialog window without saving


Hi List 

I have a selection field on (form A) that opens a dialog window (form B) 
which does a lookup.  I have two fields mapped on close to populate on the 
parent Form A when the item is selected. 
My selection works great and populates my Parent form. 

My question is how can I close out of the dialog window without setting 
the selection field on Form A and keeping the original item before I 
selected it.   

I set up an Active link with a close window action but it still picks up 
the item I selected from From A after the dialog window is closed.   

Any ideas. 


JK

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Re: How to create a process template in SRM

[Mahesh Chandra]

To create a PDT.

Home Page
 --> Service Request Management

-->  Service Catalog Manager Console -->

Console Focus -->

Process -->

Create.
Please see SRM 2.2 Admin Guide Page 78

Thanks
Mahesh

On Wed, Jul 15, 2009 at 11:31 AM, Howard Richter  wrote:

> ** Good morning, afternoon and evening all,
>
> I have looked at all of the documentation on SRM v 2.2 but can not find out
> how to create a process template from a AOT.
>
> Anyone know where I can find that info?
>
> As always thanks,
>
> Howard
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Close dialog window without saving

[Joe DeSouza]

Thats all it needs.. It is the order in which it is fired. As long as it is 
fired before the 'Close Window' action, it will commit those changes to the 
Parent window.

Joe



From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 15, 2009 2:23:19 PM
Subject: Re: Close dialog window without saving


I don't have a commit changes action before the close window of that AL. 
There is a commit changes in one of my other active links that runs on a 
selection of an item from that Form B. 

JK 


Joe DeSouza  
Sent by: "Action Request System discussion list(ARSList)"  
07/15/2009 12:21 PM 
Please respond to
arslist@ARSLIST.ORG  To arslist@ARSLIST.ORG  
cc  
Subject Re: Close dialog window without saving 
  
 ** 
You do not 'Commit Changes' before closing. A 'Commit Changes' action before 
closing a dialog, populates the values from the Dialog to the Parent.. 
  
Joe 


From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 15, 2009 11:01:24 AM
Subject: Close dialog window without saving


Hi List

I have a selection field on (form A) that opens a dialog window (form B) which 
does a lookup.  I have two fields mapped on close to populate on the parent 
Form A when the item is selected.
My selection works great and populates my Parent form. 

My question is how can I close out of the dialog window without setting the 
selection field on Form A and keeping the original item before I selected it.  

I set up an Active link with a close window action but it still picks up the 
item I selected from From A after the dialog window is closed.  

Any ideas.

JK




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Re: Close dialog window without saving

[Leonard Neely - FOJ]

If I understand this correctly, you want to handle the scenario where the
user needs to cancel (or close) out of the dialog window, even though they
may have already selected a menu item on Form B?  From what it sounds like
to me, the commit to your parent form would have already occurred since you
have a "Commit Changes" in your AL that fires on Menu Selection on Form B.
What I would suggest is:

1.   Remove the "Commit Changes" action from your AL that fires on Menu
Selection on Form B.

2.   Add the "Commit Changes" action (before the Close Window action) to
the AL that fires on your [OK] button (I assume that one exist).

3.   On your [Cancel] or [Close] button, just have the "Close Window"
action.

This way, the selected values from Form B should only get written to the
parent form if the [OK] button is clicked on Form B.

 

HTH

 

Leonard Neely

Column Technologies

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 15, 2009 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Close dialog window without saving

 


I don't have a commit changes action before the close window of that AL. 
There is a commit changes in one of my other active links that runs on a
selection of an item from that Form B. 

JK 





Joe DeSouza  
Sent by: "Action Request System discussion list(ARSList)"
 

07/15/2009 12:21 PM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc



Subject

Re: Close dialog window without saving

 






** 
You do not 'Commit Changes' before closing. A 'Commit Changes' action before
closing a dialog, populates the values from the Dialog to the Parent.. 
  
Joe 

  _  

From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 15, 2009 11:01:24 AM
Subject: Close dialog window without saving


Hi List 

I have a selection field on (form A) that opens a dialog window (form B)
which does a lookup.  I have two fields mapped on close to populate on the
parent Form A when the item is selected. 
My selection works great and populates my Parent form. 

My question is how can I close out of the dialog window without setting the
selection field on Form A and keeping the original item before I selected
it.   

I set up an Active link with a close window action but it still picks up the
item I selected from From A after the dialog window is closed.   

Any ideas. 


JK 

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Are"_ 


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This e-mail message, including any attachments, is for the sole use of the
addressee(s) to whom it has been sent, and may contain information that is
confidential or legally protected.  If you are not the intended recipient or
have received this message in error, you are not authorized to copy,
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the sender immediately by return e-mail and permanently delete this message
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Re: Mid Tier 7.1 p2 + Firefox 3.5

[Drake]

So far this has occurred on all the PCs that have been upgraded.I suspect it
has to do with style sheets, but have not pinned down the exact cause.
Incidentally, we also see the solid black background behind a modal pop-up.

On Tue, Jul 14, 2009 at 6:18 PM, Joe DeSouza  wrote:

> **
> Must be something to do with the display of your local PC? Have you tried
> it on another PC with slightly different Display settings?
>
> I do not recall mine looking any different and I used Firefox all the
> time.. I did have issues with label names of columns being supressed in a
> table field but other than that most of everything else did display quite
> well on Firefox on a similar configuration as your current configuration..
>
> Joe
>
>  --
> *From:* Drake 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, July 14, 2009 5:59:02 PM
> *Subject:* Re: Mid Tier 7.1 p2 + Firefox 3.5
>
> ** Anyone noticing also that *disabled *buttons look exactly like *enabled
> * buttons?
> Anyone know how to fix that?
> This is ARS 7.1 p5 and FireFox 3.5 on XP
>
> On Wed, Jul 1, 2009 at 11:14 AM, Chowdhury, Tauf 
> wrote:
>
>> **
>>
>> Anyone noticing that whenever the mid tier displays a message box or
>> calendar box or anything that fades out the form underneath, is now solid
>> BLACK instead of the transparency?
>>
>>
>>
>> *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.
>> ***
>>
>> Analyst, Service Management
>>
>> Informatics-Infrastructure
>>
>> Office: 631.858.7765
>>
>> Mobile:646.483.2779
>>
>>
>>
>>
>> --
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>> proprietary information that is privileged, confidential or subject to
>> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
>> solely for the use of the individual or entity to which it is addressed. If
>> you are not the intended recipient of this e-mail, or the employee or agent
>> responsible for delivering this e-mail to the intended recipient, you are
>> hereby notified that any dissemination, distribution, copying or action
>> taken in relation to the contents of and attachments to this e-mail is
>> strictly prohibited and may be unlawful. If you have received this e-mail in
>> error, please notify the sender immediately and permanently delete the
>> original and any copy of this e-mail and any printout.
>>
>
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Re: Close dialog window without saving

[Drake]

or if that's too much of a pain, pass the source field's original value to
the dialog window (to a hidden field).  If your user cancels, have it
restore the original value before closing the window.  Then the commit will
commit back the original value.

On Wed, Jul 15, 2009 at 3:28 PM, Leonard Neely - FOJ  wrote:

> **
>
> If I understand this correctly, you want to handle the scenario where the
> user needs to cancel (or close) out of the dialog window, even though they
> may have already selected a menu item on Form B?  From what it sounds like
> to me, the commit to your parent form would have already occurred since you
> have a “Commit Changes” in your AL that fires on Menu Selection on Form B.
> What I would suggest is:
>
> 1.   Remove the “Commit Changes” action from your AL that fires on
> Menu Selection on Form B.
>
> 2.   Add the “Commit Changes” action (before the Close Window action)
> to the AL that fires on your [OK] button (I assume that one exist).
>
> 3.   On your [Cancel] or [Close] button, just have the “Close Window”
> action.
>
> This way, the selected values from Form B should only get written to the
> parent form if the [OK] button is clicked on Form B.
>
>
>
> HTH
>
>
>
> Leonard Neely
>
> Column Technologies
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *John Kelley
> *Sent:* Wednesday, July 15, 2009 11:23 AM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: Close dialog window without saving
>
>
>
>
> I don't have a commit changes action before the close window of that AL.
> There is a commit changes in one of my other active links that runs on a
> selection of an item from that Form B.
>
> JK
>
>
>   *Joe DeSouza *
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 07/15/2009 12:21 PM
>
> Please respond to
> arslist@ARSLIST.ORG
>
> To
>
> arslist@ARSLIST.ORG
>
> cc
>
> Subject
>
> Re: Close dialog window without saving
>
>
>
>
>
>
> **
> You do not 'Commit Changes' before closing. A 'Commit Changes' action
> before closing a dialog, populates the values from the Dialog to the
> Parent..
>
> Joe
>  --
>
> *From:* John Kelley *
> To:* arsl...@arslist.org*
> Sent:* Wednesday, July 15, 2009 11:01:24 AM*
> Subject:* Close dialog window without saving
>
>
> Hi List
>
> I have a selection field on (form A) that opens a dialog window (form B)
> which does a lookup.  I have two fields mapped on close to populate on the
> parent Form A when the item is selected.
> My selection works great and populates my Parent form.
>
> My question is how can I close out of the dialog window without setting the
> selection field on Form A and keeping the original item before I selected
> it.
>
> I set up an Active link with a close window action but it still picks up
> the item I selected from From A after the dialog window is closed.
>
> Any ideas.
>
>
> JK
>
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Re: Changing username and name in ARS - Need advice

[Jon Chau]

Excellent thread that got me going in the right direction.

The data management tool is pretty cool.  I was able to leverage it's
existing update functionality to update the Login ID fairly easily by
pushing an entry into DLD:SYS:DataWizAction and creating a copy of the
DLD:DAT:LoginID_Update_G filter to fire on Submit during my People import
process.

Jon

On Fri, Aug 29, 2008 at 10:55 AM, Jim Coryat  wrote:

> Some excellent suggestions everyone!
>
> Thank you for your input.  Now I get the task of looking through each
> one and see if I have a fit into my project...
>
>
> ~Jim
>
> -Original Message-
> From: Peter Romain [mailto:p.romain.arsl...@parsolutions.co.uk]
> Sent: Friday, August 29, 2008 2:32 AM
> Subject: Re: Changing username and name in ARS - Need advice
>
> The BMC Data Management Tool (Patch 9005) includes the ability to change
> a
> person's name and login id.
>
> You could run it against your system to get a count of records in the
> affected forms to help confirm your analysis.
>
> The tool uses a wizard to make the changes one at a time. I don't know
> how
> easy it would be to include it in your automation.
>
> Cheers
>
> Peter
>
>
>
>
> > We are running ARS 7.1, with the ITSM suite version 7.0.01.  We have
> > implementing an identity management solution and as part of that we
> need
> > to handle changing usernames and their full names through automation.
> > Currently we have a process that imports the user data from SAP and
> > inserts, updates, deletes the corresponding user in Remedy.  We
> utilize
> > LDAP for authentication so password management is not an issue.  On an
> > initial query I found ~26 forms that look to be of interest that may
> > need to be updated.  I excluded log files due to the fact that it is
> > history and wanted to avoid changing history.  Asking BMC support why
> > their application does not do this out of the box, I basically got the
> > blank stare and "It functions as designed".  How do you handle
> username
> > and name changes for users without breaking the relationships created
> in
> > the ITSM suite?  I find it hard to believe I am the first to come
> across
> > this.
> >
> > Thank you for any advice you can spare,
> >
> > Jim Coryat
> >
> >
> >
> 
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Re: Apache Tomcat Memory Pool

[remedydon]

Hi Joe,



"Another useful tip would be to turn on incremental garbage collection. This
is always good to free up unused portions of memory that haven't been used
for a significant time interval."


Where can I find this feature to turn it on ?

Joe





From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 3, 2009 3:14:40 PM
Subject: Re: Apache Tomcat Memory Pool

** 
Yes this does help and I am on 7.1 as well so this would help out a lot.  We
are having those exact issue with Tomcat crashing.
 
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
 
From:Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 03, 2009 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache Tomcat Memory Pool
 
** 
Thsi is more of a Tomcat setting than a 'BMC recommended' setting.
 
The golden rule for sizing tomcat memory is to not use more than 65% to 70%
of the available free memory before the tomcat service is started. This
gives the server at least 30% to 35% headroom.
 
With that in mind it is nice to have a max memory of at least around the 3
GB mark where the usage of the servers is about average.
 
Since you are using tomcat, if you are using Mid-Tier 7.1, I would recommend
to hop on the patch 006. In my experience here the earlier patches had a
memory issue, that addresses OutOfMemory errors that cause Tomcat to crash
which was addressed in Patch 006. Also the performance is way better as I
have noticed that it takes a relatively short time for the server to build
its cache after an initial restart on patch 006 (at least 5 to 10 times
faster) than it was on lets say Patch 003. I haven't tried patches in
between 003 and 006
 
Hope this helps..
 
Cheers
 
Joe
 



From:"Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 3, 2009 12:53:46 PM
Subject: Apache Tomcat Memory Pool

** 
Does anyone know what the BMC recommended or what the best settings are for
the Apache Tomcat memory pool for the Mid Tier.  We are windows 2003 and we
have two mid tiers that are load balanced.
 
Kevin Begosh, RSP
Tech Ops 
Enterprise Business Services 
301-791-3540 Phone 
410-422-3623 Cell 
kevin.beg...@lmco.com




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Re: Apache Tomcat Memory Pool

[Joe DeSouza]

Hi Joe,

This is done in the startup of Tomcat by including a startup paramter for java:
-Xincgc
along with the startup memory and max memory that is defined.

If you are on UNIX you will need to modify your startup.sh file where you have 
these lines:
JAVA_OPTS="$JAVA_OPTS -Xms1536m"; export JAVA_OPTS
JAVA_OPTS="$JAVA_OPTS -Xmx2560m"; export JAVA_OPTS

to something like

JAVA_OPTS="$JAVA_OPTS -Xms1536m"; export JAVA_OPTS
JAVA_OPTS="$JAVA_OPTS -Xmx2560m -Xincgc"; export JAVA_OPTS

Restart Tomcat after that and then your process should look something like:
aradmin   3984 1 70 08:09 pts/1    00:00:11 /apps/ar/jre1.6.0_13/bin/java 
-Xms1536m -Xmx2560m -Xincgc 
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager 
-Djava.util.logging.config.file=/apps/ar/tomcat-5.5.25/conf/logging.properties 
-Djava.endorsed.dirs=/apps/ar/tomcat-5.5.25/common/endorsed -classpath 
:/apps/ar/tomcat-5.5.25/bin/bootstrap.jar:/apps/ar/tomcat-5.5.25/bin/commons-logging-api.jar
 -Dcatalina.base=/apps/ar/tomcat-5.5.25 -Dcatalina.home=/apps/ar/tomcat-5.5.25 
-Djava.io.tmpdir=/apps/ar/tomcat-5.5.25/temp 
org.apache.catalina.startup.Bootstrap start

Without the incremental garbage collection turned on your process would look 
like:
aradmin   3531 1  0 Jun29 ?    00:04:10 /apps/ar/jre1.6.0_13/bin/java 
-Xms1536m -Xmx2560m 
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager 
-Djava.util.logging.config.file=/apps/ar/tomcat-5.5.25/conf/logging.properties 
-Djava.endorsed.dirs=/apps/ar/tomcat-5.5.25/common/endorsed -classpath 
:/apps/ar/tomcat-5.5.25/bin/bootstrap.jar:/apps/ar/tomcat-5.5.25/bin/commons-logging-api.jar
 -Dcatalina.base=/apps/ar/tomcat-5.5.25 -Dcatalina.home=/apps/ar/tomcat-5.5.25 
-Djava.io.tmpdir=/apps/ar/tomcat-5.5.25/temp 
org.apache.catalina.startup.Bootstrap start

Are you on UNIX or Windows? The instructions I have given is for UNIX. If you 
are on windows I think you need to modify your Java Options found in the Java 
tab of the utility tomcat5w.exe

Hope this helps..

Joe




From: remedydon 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 15, 2009 7:54:14 PM
Subject: Re: Apache Tomcat Memory Pool

Hi Joe,


"Another useful tip would be to turn on incremental garbage collection. This is 
always good to free up unused portions of memory that haven't been used for a 
significant time interval."

Where can I find this feature to turn it on ?

Joe


From: "Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 3, 2009 3:14:40 PM
Subject: Re: Apache Tomcat Memory Pool

** 
Yes this does help and I am on 7.1 as well so this would help out a lot.  We 
are having those exact issue with Tomcat crashing.
 
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
 
From:Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 03, 2009 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache Tomcat Memory Pool
 
** 
Thsi is more of a Tomcat setting than a 'BMC recommended' setting.
 
The golden rule for sizing tomcat memory is to not use more than 65% to 70% of 
the available free memory before the tomcat service is started. This gives the 
server at least 30% to 35% headroom.
 
With that in mind it is nice to have a max memory of at least around the 3 GB 
mark where the usage of the servers is about average.
 
Since you are using tomcat, if you are using Mid-Tier 7.1, I would recommend to 
hop on the patch 006. In my experience here the earlier patches had a memory 
issue, that addresses OutOfMemory errors that cause Tomcat to crash which was 
addressed in Patch 006. Also the performance is way better as I have noticed 
that it takes a relatively short time for the server to build its cache after 
an initial restart on patch 006 (at least 5 to 10 times faster) than it was on 
lets say Patch 003. I haven't tried patches in between 003 and 006
 
Hope this helps..
 
Cheers
 
Joe
 



From:"Begosh, Kevin" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 3, 2009 12:53:46 PM
Subject: Apache Tomcat Memory Pool

** 
Does anyone know what the BMC recommended or what the best settings are for the 
Apache Tomcat memory pool for the Mid Tier.  We are windows 2003 and we have 
two mid tiers that are load balanced.
 
Kevin Begosh, RSP
Tech Ops 
Enterprise Business Services 
301-791-3540 Phone 
410-422-3623 Cell 
kevin.beg...@lmco.com




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Re: Apache Tomcat Memory Pool

[remedydon]

Hi,

I'm on Windows 2003.

We have Dev and QA both pointing to a single mid-tier server. 


Just today I installed MidTier 7.1 Patch 7 on dev box which solved the
errors like ARERR 9351, 302 and attachments on Requestor console.

But, when I was trying to access a custom built application (has
flashboards) through mid-tier I got a Tomcat error HTTP Status 500. (Please
see attachments - Screenshot and the log).

I have the max pool size  = 1024 and min = 512 MB. Ram  = 3.5GB.

Do you think I have to increase this heap size to eliminate this error ?

-
Joe http://www.nabble.com/file/p24508320/Tomcat_Error.doc Tomcat_Error.doc 
http://www.nabble.com/file/p24508320/stdout_20090715.log stdout_20090715.log 
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Re: Apache Tomcat Memory Pool

[remedydon]

I see in the postings down the line I see some discussion going on default
Thread Stack Size.

I do not have any thread stack size setup!  Unlike the maximum pool size
setting to 65% of RAM ,  Is there any default setting I have to set ?

Appreciate your response.

 - Joe
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Re: Apache Tomcat Memory Pool

[remedydon]

I will try these settings tomorrow and let you guys know how my mid-tier
testing goes.

Thanks
Joe
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Re: Active Directory Integration

[patrick zandi]

David,
Another thought comes to mind.
on the server go to the control panel, advanced, local security policy.
Look for LDAP in the Local policy, Security options.
does any of the following exsist?  Domain Controller: ldap server signing
requirements (Require Signing).
neetwork security ldap client signing requirements ..
--- I have the above cause issues -- with CM and LDAP it breaks it.
ALSO check
Network security lan manager authentication level is it set to NTLMV2?
with the Network Security: minimum session security for ntlm ssp based
 -- is the Require NTLMV2 session security required Checked..
--- I have also seen this kill the ldap connection.

--- for whatever it is worth.

-- 
Patrick Zandi

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Re: Performance Issue Please Give Me Any Suggesstion

[manoj jain]

Hi Ken,

1.No that server in which performance issue going on is not our primary
server.
so email and escalation is not part of that server.
2.We have a load balancer but i didn't get what is meaning of this sentence
"load balancer infornt of server".

Thanks & Regards,
Manoj Jain

On Wed, Jul 15, 2009 at 11:00 PM, Ken Pritchard  wrote:

> **
>
> Manoj,
>
>
>
>Probably need to provide some additional information, such as:
>
>
>
>Is this your primary server (does it run escalations, email, etc..)?
>
>
>
>Do you have a load balancer in front of the system?
>
>
>
>   I found it helpful to lower the amount of user traffic that goes to the
> primary server where your non-user items (such as escalations) are primarily
> set to run.
>
>
>
> Thank you - ken
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *manoj jain
> *Sent:* Wednesday, July 15, 2009 12:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Performance Issue Please Give Me Any Suggesstion
>
>
>
> **
>
> Hi Remedians,
>
>
>
> I have one issue
>
>
>
> 1.i have one server group on linux box there are three servers  in that
> group.
>
> 2.Two servers running very good   without any performance issue.
>
> 3.One server running very  bad with high  performance  issue.
>
> 4.CPU utilization  in that server is 150%,Idel time 2%.
>
> 5.So please give me  any suggesstion  so that i could  resolve  this
> performance  issue.
>
> 6. How can i reduce cpu utilization and increase idel time.
>
>
>
> Thanks & Regards,
>
> Manoj Jain
>
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