Re: [ccp4bb] Dry shipper in limbo
Hi Jan, Kevin, Our experience shipping from San Francisco to CLS has ranged from arrival on 2nd day to 10th day (both extreme), most commonly on 3rd or 4th day, irrespective of using the CLS recommended customs broker or FedEx as the international broker. The main parameter is likely if the package goes directly to Calgary or is routed via Memphis, and this is dependent on FedEx operational logistics and not something that can be selected or planned for. It's possible that Seattle to Saskatoon is always routed directly, making it consistently an overnight delivery. Luckily with our 2 local SF Bay Area synchrotrons that I've been using regularly for about 20 years, we only ship elsewhere sporadically. The top of the line dewars in best condition are rated up to around 14 days I think, and we have personally tested it up to 10 days without any issues, although typically I would want to restrict them to ~7 days as dry shippers. Typically, in my experience, if there are sudden untraceable/no information status updates on FedEx due to their logistics/missed connection, usually they show up on the system again in 1-2 days as the package works through their delayed delivery/shipping process. Best, Debanu On Fri, Jul 28, 2023 at 6:30 PM Jan Abendroth wrote: > Hi all, > > In addition to the statements above, our experience has shown that using > the Customs broker as described on the CLS webpage has been helpful. Our > weekly shipments from Seattle to Saskatoon typically make it overnight, > worst case the next day. > Also, test your dewars. They should keep cold for a good week. With simple > tests one can identify dewars that are on their way out. > Glad that your dewar turned up and that the great staff at CLS could fit > you in. > > Cheers, > Jan > > On Fri, Jul 28, 2023 at 1:09 PM Dr. Kevin M Jude > wrote: > >> Hi all, thanks for the responses on and off list. >> >> >> >> Yesterday I got my case assigned to someone in the international shipping >> division, gave a physical description of my shipping case and expressed the >> perishable nature of the contents. My dewar turned up in Calgary last night >> and was just delivered to CLS, hopefully in cold condition. My contact at >> CLS was able to give my time (yesterday) to another user and get me >> rescheduled for the weekend. I had shipped Monday for Thursday beamtime, >> hoping to avoid limbo over the weekend, but maybe in the future I’ll aim a >> little earlier. >> >> >> >> Besides the on-list responses, I had a couple of helpful off-list replies: >> >> >> >> BW duct-tapes an airtag into his shipping cases to help keep an eye on >> them >> >> >> >> SG says be sure to include USCMA/CUSMA certificate of origin for >> shipments within North America, along with statement that the samples are >> non-hazardous, for research purposes, with no commercial value (and don’t >> assign a high value to the shipment). When contacting FedEx ask for a >> supervisor in the international shipping division. Customs inspectors may >> be less tied up late at night. >> >> >> >> >> >> *From: *CCP4 bulletin board on behalf of Dr. >> Kevin M Jude >> *Date: *Thursday, July 27, 2023 at 8:16 PM >> *To: *CCP4BB@JISCMAIL.AC.UK >> *Subject: *[ccp4bb] Dry shipper in limbo >> >> My first adventure in international crystallography is off to an >> inauspicious start. On Monday, I sent a dry shipper “overnight” from >> California to Saskatchewan, but it has been stuck in the Memphis FedEx >> facility for a few days. I’ve gotten several conflicting explanations of >> the status from FedEx on the phone, but the most likely seems that it has >> “pre-cleared” customs and yet has not yet made it to Calgary. It’s not >> clear whether anyone actually knows where the shipping case is, since I was >> asked to give a physical description of it. Is there anything else I can do >> from a few thousand miles away, or do I just have to wait this out? >> >> >> >> -- >> >> Kevin Jude, PhD >> >> Structural Biology Research Specialist, Garcia Lab >> >> Howard Hughes Medical Institute >> >> Stanford University School of Medicine >> >> Beckman B177, 279 Campus Drive, Stanford CA 94305 >> >> Phone: (650) 723-6431 >> >> >> -- >> >> To unsubscribe from the CCP4BB list, click the following link: >> https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 >> >> -- >> >> To unsubscribe from the CCP4BB list, click the following link: >> ht
Re: [ccp4bb] Dry shipper in limbo
Hi all, In addition to the statements above, our experience has shown that using the Customs broker as described on the CLS webpage has been helpful. Our weekly shipments from Seattle to Saskatoon typically make it overnight, worst case the next day. Also, test your dewars. They should keep cold for a good week. With simple tests one can identify dewars that are on their way out. Glad that your dewar turned up and that the great staff at CLS could fit you in. Cheers, Jan On Fri, Jul 28, 2023 at 1:09 PM Dr. Kevin M Jude wrote: > Hi all, thanks for the responses on and off list. > > > > Yesterday I got my case assigned to someone in the international shipping > division, gave a physical description of my shipping case and expressed the > perishable nature of the contents. My dewar turned up in Calgary last night > and was just delivered to CLS, hopefully in cold condition. My contact at > CLS was able to give my time (yesterday) to another user and get me > rescheduled for the weekend. I had shipped Monday for Thursday beamtime, > hoping to avoid limbo over the weekend, but maybe in the future I’ll aim a > little earlier. > > > > Besides the on-list responses, I had a couple of helpful off-list replies: > > > > BW duct-tapes an airtag into his shipping cases to help keep an eye on them > > > > SG says be sure to include USCMA/CUSMA certificate of origin for shipments > within North America, along with statement that the samples are > non-hazardous, for research purposes, with no commercial value (and don’t > assign a high value to the shipment). When contacting FedEx ask for a > supervisor in the international shipping division. Customs inspectors may > be less tied up late at night. > > > > > > *From: *CCP4 bulletin board on behalf of Dr. > Kevin M Jude > *Date: *Thursday, July 27, 2023 at 8:16 PM > *To: *CCP4BB@JISCMAIL.AC.UK > *Subject: *[ccp4bb] Dry shipper in limbo > > My first adventure in international crystallography is off to an > inauspicious start. On Monday, I sent a dry shipper “overnight” from > California to Saskatchewan, but it has been stuck in the Memphis FedEx > facility for a few days. I’ve gotten several conflicting explanations of > the status from FedEx on the phone, but the most likely seems that it has > “pre-cleared” customs and yet has not yet made it to Calgary. It’s not > clear whether anyone actually knows where the shipping case is, since I was > asked to give a physical description of it. Is there anything else I can do > from a few thousand miles away, or do I just have to wait this out? > > > > -- > > Kevin Jude, PhD > > Structural Biology Research Specialist, Garcia Lab > > Howard Hughes Medical Institute > > Stanford University School of Medicine > > Beckman B177, 279 Campus Drive, Stanford CA 94305 > > Phone: (650) 723-6431 > > > -- > > To unsubscribe from the CCP4BB list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 > > -- > > To unsubscribe from the CCP4BB list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 > -- Jan Abendroth UCB BioSciences Seattle / Bainbridge Island, WA, USA home: jan.abendr...@gmail.com work: jan.abendr...@ucb.com To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
Re: [ccp4bb] Dry shipper in limbo
Hi all, thanks for the responses on and off list. Yesterday I got my case assigned to someone in the international shipping division, gave a physical description of my shipping case and expressed the perishable nature of the contents. My dewar turned up in Calgary last night and was just delivered to CLS, hopefully in cold condition. My contact at CLS was able to give my time (yesterday) to another user and get me rescheduled for the weekend. I had shipped Monday for Thursday beamtime, hoping to avoid limbo over the weekend, but maybe in the future I’ll aim a little earlier. Besides the on-list responses, I had a couple of helpful off-list replies: BW duct-tapes an airtag into his shipping cases to help keep an eye on them SG says be sure to include USCMA/CUSMA certificate of origin for shipments within North America, along with statement that the samples are non-hazardous, for research purposes, with no commercial value (and don’t assign a high value to the shipment). When contacting FedEx ask for a supervisor in the international shipping division. Customs inspectors may be less tied up late at night. From: CCP4 bulletin board on behalf of Dr. Kevin M Jude Date: Thursday, July 27, 2023 at 8:16 PM To: CCP4BB@JISCMAIL.AC.UK Subject: [ccp4bb] Dry shipper in limbo My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Memphis FedEx facility for a few days. I’ve gotten several conflicting explanations of the status from FedEx on the phone, but the most likely seems that it has “pre-cleared” customs and yet has not yet made it to Calgary. It’s not clear whether anyone actually knows where the shipping case is, since I was asked to give a physical description of it. Is there anything else I can do from a few thousand miles away, or do I just have to wait this out? -- Kevin Jude, PhD Structural Biology Research Specialist, Garcia Lab Howard Hughes Medical Institute Stanford University School of Medicine Beckman B177, 279 Campus Drive, Stanford CA 94305 Phone: (650) 723-6431 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
Re: [ccp4bb] Dry shipper in limbo
Dear all, Just a note as we have been experimenting with this lately after some lost shipments. We went with Lightbug pro and are ordering more of those. https://lightbug.io/product/pro/ One can customize it to send updates only when moving out of the premises or geofence to significantly lower the costs of updates and there is an API one can use for integration. It is also not limited to Apple ecosystem as we do not need to have an iDevice to connect to it and there does not need to be an iPhone in the storage facility where the lost dewar is. We aim to add a dewar management and tracking system to the IceBear we use to track crystallization, crystals and data (this feature not yet available) and that is also why these features are rather important for us. https://icebear.fi/ This is just one possibility but based on the testing we have been happy with this solution. And of course, since we started using it, the couriers have not lost any dry shippers. Best wishes, Lari __ Lari Lehtiö, Professor Faculty of Biochemistry and Molecular Medicine P.O.Box 5400 FIN-90014 University of Oulu Finland https://www.oulu.fi/en/research-groups/lari-lehtio-structural-and-chemical-biology-adp-ribosylation https://twitter.com/LabLehtio _ From: CCP4 bulletin board on behalf of Jurgen Bosch Sent: Friday, July 28, 2023 3:34 PM To: CCP4BB@JISCMAIL.AC.UK Subject: Re: [ccp4bb] Dry shipper in limbo The AirTag is a good idea, I shall implement that. I’ve had samples stuck from Canada to US, also in Memphis. It was just protein on dry ice but needless to say when it arrived it was very dry but no ice. Hopefully you will be lucky and retrieve your samples within the next 14 days. Jürgen __ Jürgen Bosch, PhD, MBA Center for Global Health & Diseases Case Western Reserve University https://www.linkedin.com/in/jubosch/ CEO & Co-Founder at InterRayBio, LLC On Jul 28, 2023, at 07:50, Jon Cooper <488a26d62010-dmarc-requ...@jiscmail.ac.uk<mailto:488a26d62010-dmarc-requ...@jiscmail.ac.uk>> wrote: Hello, I don't do anything MAC but maybe shipping dewars would be a good situation for an Apple Airtag, which I read about recently, or equivalent, if there are any? Best wishes, Jon Cooper. jon.b.coo...@protonmail.com<mailto:jon.b.coo...@protonmail.com> Sent from Proton Mail mobile Original Message On 28 Jul 2023, 08:56, Savvas Savvides < 9d24f7f13e09-dmarc-requ...@jiscmail.ac.uk<mailto:9d24f7f13e09-dmarc-requ...@jiscmail.ac.uk>> wrote: Dear Kevin, A similar incident from just two weeks ago, in Europe in our case, was resolved by travelling to the regional FedEx package collection/distribution center to recover the dry-shipper in person. This involved gaining access to the FedEx center and talking to the right people. I would absolutely not wait this out because your shipment is probably somewhere in the corner of a distribution center used as a seat by employees taking a break. I can attest to the fact that they do have such corners where “problematic" shipments are piled up! Despite what you were told on the phone or could deduce from any online tracking systems (in our case the dry-shipper was not even trackable), there is still a (very good) chance that your shipment might still be at a regional collection/distribution center. The key is to get to any information about where this place might be, talk to the local people, and find out what the actual route of the shipment might have been after getting picked up from your lab. The routes often involve intermediate collection/distribution sites. To their credit, and in contrast to the general FedEx customer service, the people at the regional FedEx distribution center (including the shift manager) were very empathic and helpful, and used means that go above and beyond SOPs to help. This included sharing photos of the shipment via WhatsApp with drivers/employees of the three previous shifts etc… Despite the volumes of work they handle, drivers and other courier employees actually do remember unusually looking shipments, such as a shipping-case containing a dry-shipper! Best of luck and wishes, Savvas On 28 Jul 2023, at 08:15, Savvas Savvides wrote: Best wishes, Savvas Begin forwarded message: From: "Dr. Kevin M Jude" mailto:kj...@stanford.edu>> Date: 28 July 2023 at 05:16:39 CEST To: CCP4BB@jiscmail.ac.uk<mailto:CCP4BB@jiscmail.ac.uk> Subject: [ccp4bb] Dry shipper in limbo Reply-To: "Dr. Kevin M Jude" mailto:kj...@stanford.edu>> My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Mem
Re: [ccp4bb] Dry shipper in limbo
The AirTag is a good idea, I shall implement that. I’ve had samples stuck from Canada to US, also in Memphis. It was just protein on dry ice but needless to say when it arrived it was very dry but no ice. Hopefully you will be lucky and retrieve your samples within the next 14 days. Jürgen __ Jürgen Bosch, PhD, MBA Center for Global Health & Diseases Case Western Reserve University https://www.linkedin.com/in/jubosch/ CEO & Co-Founder at InterRayBio, LLC On Jul 28, 2023, at 07:50, Jon Cooper < 488a26d62010-dmarc-requ...@jiscmail.ac.uk> wrote: Hello, I don't do anything MAC but maybe shipping dewars would be a good situation for an Apple Airtag, which I read about recently, or equivalent, if there are any? Best wishes, Jon Cooper. jon.b.coo...@protonmail.com Sent from Proton Mail mobile Original Message On 28 Jul 2023, 08:56, Savvas Savvides < 9d24f7f13e09-dmarc-requ...@jiscmail.ac.uk> wrote: Dear Kevin, A similar incident from just two weeks ago, in Europe in our case, was resolved by travelling to the regional FedEx package collection/distribution center to recover the dry-shipper in person. This involved gaining access to the FedEx center and talking to the right people. I would absolutely not wait this out because your shipment is probably somewhere in the corner of a distribution center used as a seat by employees taking a break. I can attest to the fact that they do have such corners where “problematic" shipments are piled up! Despite what you were told on the phone or could deduce from any online tracking systems (in our case the dry-shipper was not even trackable), there is still a (very good) chance that your shipment might still be at a regional collection/distribution center. The key is to get to any information about where this place might be, talk to the local people, and find out what the actual route of the shipment might have been after getting picked up from your lab. The routes often involve intermediate collection/distribution sites. To their credit, and in contrast to the general FedEx customer service, the people at the regional FedEx distribution center (including the shift manager) were very empathic and helpful, and used means that go above and beyond SOPs to help. This included sharing photos of the shipment via WhatsApp with drivers/employees of the three previous shifts etc… Despite the volumes of work they handle, drivers and other courier employees actually do remember unusually looking shipments, such as a shipping-case containing a dry-shipper! Best of luck and wishes, Savvas On 28 Jul 2023, at 08:15, Savvas Savvides wrote: Best wishes, Savvas Begin forwarded message: *From:* "Dr. Kevin M Jude" *Date:* 28 July 2023 at 05:16:39 CEST *To:* CCP4BB@jiscmail.ac.uk *Subject:* *[ccp4bb] Dry shipper in limbo* *Reply-To:* "Dr. Kevin M Jude" My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Memphis FedEx facility for a few days. I’ve gotten several conflicting explanations of the status from FedEx on the phone, but the most likely seems that it has “pre-cleared” customs and yet has not yet made it to Calgary. It’s not clear whether anyone actually knows where the shipping case is, since I was asked to give a physical description of it. Is there anything else I can do from a few thousand miles away, or do I just have to wait this out? -- Kevin Jude, PhD Structural Biology Research Specialist, Garcia Lab Howard Hughes Medical Institute Stanford University School of Medicine Beckman B177, 279 Campus Drive, Stanford CA 94305 Phone: (650) 723-6431 -- To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 -- To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 -- To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
Re: [ccp4bb] Dry shipper in limbo
Hello, I don't do anything MAC but maybe shipping dewars would be a good situation for an Apple Airtag, which I read about recently, or equivalent, if there are any? Best wishes, Jon Cooper. jon.b.coo...@protonmail.com Sent from Proton Mail mobile Original Message On 28 Jul 2023, 08:56, Savvas Savvides wrote: > Dear Kevin, > > A similar incident from just two weeks ago, in Europe in our case, was > resolved by travelling to the regional FedEx package collection/distribution > center to recover the dry-shipper in person. This involved gaining access to > the FedEx center and talking to the right people. > > I would absolutely not wait this out because your shipment is probably > somewhere in the corner of a distribution center used as a seat by employees > taking a break. I can attest to the fact that they do have such corners where > “problematic" shipments are piled up! > > Despite what you were told on the phone or could deduce from any online > tracking systems (in our case the dry-shipper was not even trackable), there > is still a (very good) chance that your shipment might still be at a regional > collection/distribution center. > > The key is to get to any information about where this place might be, talk to > the local people, and find out what the actual route of the shipment might > have been after getting picked up from your lab. The routes often involve > intermediate collection/distribution sites. > > To their credit, and in contrast to the general FedEx customer service, the > people at the regional FedEx distribution center (including the shift > manager) were very empathic and helpful, and used means that go above and > beyond SOPs to help. This included sharing photos of the shipment via > WhatsApp with drivers/employees of the three previous shifts etc… Despite the > volumes of work they handle, drivers and other courier employees actually do > remember unusually looking shipments, such as a shipping-case containing a > dry-shipper! > > Best of luck and wishes, > Savvas > >> On 28 Jul 2023, at 08:15, Savvas Savvides wrote: >> >> Best wishes, >> Savvas >> >> Begin forwarded message: >> >>> From:"Dr. Kevin M Jude" >>> Date:28 July 2023 at 05:16:39 CEST >>> To:CCP4BB@jiscmail.ac.uk >>> Subject:[ccp4bb] Dry shipper in limbo >>> Reply-To:"Dr. Kevin M Jude" >> >>> >>> My first adventure in international crystallography is off to an >>> inauspicious start. On Monday, I sent a dry shipper “overnight” from >>> California to Saskatchewan, but it has been stuck in the Memphis FedEx >>> facility for a few days. I’ve gotten several conflicting explanations of >>> the status from FedEx on the phone, but the most likely seems that it has >>> “pre-cleared” customs and yet has not yet made it to Calgary. It’s not >>> clear whether anyone actually knows where the shipping case is, since I was >>> asked to give a physical description of it. Is there anything else I can do >>> from a few thousand miles away, or do I just have to wait this out? >>> >>> -- >>> >>> Kevin Jude, PhD >>> >>> Structural Biology Research Specialist, Garcia Lab >>> >>> Howard Hughes Medical Institute >>> >>> Stanford University School of Medicine >>> >>> Beckman B177, 279 Campus Drive, Stanford CA 94305 >>> >>> Phone:[(650) 723-6431](tel:%28650%29%20723-6431) >>> >>> --- >>> >>> To unsubscribe from the CCP4BB list, click the following link: >>> https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 > > --- > > To unsubscribe from the CCP4BB list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
Re: [ccp4bb] Dry shipper in limbo
FedEx missing deadlines on "overnight" shipments is not uncommon, I advise everyone to ship dewars to arrive at least one extra day in advance. Also, their online tracking page could be better. They show the original expected delivery time even if the shipment has already missed an intermediate transfer point. The delivery time does not get updated until the original delivery time has been passed. The multiple lost days and the international complication are unusual details and I don't have any specific advice on that. === All Things Serve the Beam === David J. Schuller modern man in a post-modern world MacCHESS, Cornell University schul...@cornell.edu From: CCP4 bulletin board on behalf of Savvas Savvides <9d24f7f13e09-dmarc-requ...@jiscmail.ac.uk> Sent: Friday, July 28, 2023 3:56 AM To: CCP4BB@JISCMAIL.AC.UK Subject: Re: [ccp4bb] Dry shipper in limbo Dear Kevin, A similar incident from just two weeks ago, in Europe in our case, was resolved by travelling to the regional FedEx package collection/distribution center to recover the dry-shipper in person. This involved gaining access to the FedEx center and talking to the right people. I would absolutely not wait this out because your shipment is probably somewhere in the corner of a distribution center used as a seat by employees taking a break. I can attest to the fact that they do have such corners where “problematic" shipments are piled up! Despite what you were told on the phone or could deduce from any online tracking systems (in our case the dry-shipper was not even trackable), there is still a (very good) chance that your shipment might still be at a regional collection/distribution center. The key is to get to any information about where this place might be, talk to the local people, and find out what the actual route of the shipment might have been after getting picked up from your lab. The routes often involve intermediate collection/distribution sites. To their credit, and in contrast to the general FedEx customer service, the people at the regional FedEx distribution center (including the shift manager) were very empathic and helpful, and used means that go above and beyond SOPs to help. This included sharing photos of the shipment via WhatsApp with drivers/employees of the three previous shifts etc… Despite the volumes of work they handle, drivers and other courier employees actually do remember unusually looking shipments, such as a shipping-case containing a dry-shipper! Best of luck and wishes, Savvas On 28 Jul 2023, at 08:15, Savvas Savvides wrote: Best wishes, Savvas Begin forwarded message: From: "Dr. Kevin M Jude" mailto:kj...@stanford.edu>> Date: 28 July 2023 at 05:16:39 CEST To: CCP4BB@jiscmail.ac.uk<mailto:CCP4BB@jiscmail.ac.uk> Subject: [ccp4bb] Dry shipper in limbo Reply-To: "Dr. Kevin M Jude" mailto:kj...@stanford.edu>> My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Memphis FedEx facility for a few days. I’ve gotten several conflicting explanations of the status from FedEx on the phone, but the most likely seems that it has “pre-cleared” customs and yet has not yet made it to Calgary. It’s not clear whether anyone actually knows where the shipping case is, since I was asked to give a physical description of it. Is there anything else I can do from a few thousand miles away, or do I just have to wait this out? -- Kevin Jude, PhD Structural Biology Research Specialist, Garcia Lab Howard Hughes Medical Institute Stanford University School of Medicine Beckman B177, 279 Campus Drive, Stanford CA 94305 Phone: (650) 723-6431 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
Re: [ccp4bb] Dry shipper in limbo
Dear Kevin, A similar incident from just two weeks ago, in Europe in our case, was resolved by travelling to the regional FedEx package collection/distribution center to recover the dry-shipper in person. This involved gaining access to the FedEx center and talking to the right people. I would absolutely not wait this out because your shipment is probably somewhere in the corner of a distribution center used as a seat by employees taking a break. I can attest to the fact that they do have such corners where “problematic" shipments are piled up! Despite what you were told on the phone or could deduce from any online tracking systems (in our case the dry-shipper was not even trackable), there is still a (very good) chance that your shipment might still be at a regional collection/distribution center. The key is to get to any information about where this place might be, talk to the local people, and find out what the actual route of the shipment might have been after getting picked up from your lab. The routes often involve intermediate collection/distribution sites. To their credit, and in contrast to the general FedEx customer service, the people at the regional FedEx distribution center (including the shift manager) were very empathic and helpful, and used means that go above and beyond SOPs to help. This included sharing photos of the shipment via WhatsApp with drivers/employees of the three previous shifts etc… Despite the volumes of work they handle, drivers and other courier employees actually do remember unusually looking shipments, such as a shipping-case containing a dry-shipper! Best of luck and wishes, Savvas On 28 Jul 2023, at 08:15, Savvas Savvides wrote: Best wishes, Savvas Begin forwarded message: From: "Dr. Kevin M Jude" mailto:kj...@stanford.edu>> Date: 28 July 2023 at 05:16:39 CEST To: CCP4BB@jiscmail.ac.uk<mailto:CCP4BB@jiscmail.ac.uk> Subject: [ccp4bb] Dry shipper in limbo Reply-To: "Dr. Kevin M Jude" mailto:kj...@stanford.edu>> My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Memphis FedEx facility for a few days. I’ve gotten several conflicting explanations of the status from FedEx on the phone, but the most likely seems that it has “pre-cleared” customs and yet has not yet made it to Calgary. It’s not clear whether anyone actually knows where the shipping case is, since I was asked to give a physical description of it. Is there anything else I can do from a few thousand miles away, or do I just have to wait this out? -- Kevin Jude, PhD Structural Biology Research Specialist, Garcia Lab Howard Hughes Medical Institute Stanford University School of Medicine Beckman B177, 279 Campus Drive, Stanford CA 94305 Phone: (650) 723-6431 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
Re: [ccp4bb] Dry shipper in limbo
FedEx dry shipper shipment in our experience: just forget about it. A couple of times they damaged the samples, actually the status of the dewar looked like it was tossed around. All our effort to contact them to get explanation, money, apologies went into nowhere = nobody even attempted to talk to us ... Avoid FedEX!!! Jan Dohnalek On Fri, Jul 28, 2023 at 5:16 AM Dr. Kevin M Jude wrote: > My first adventure in international crystallography is off to an > inauspicious start. On Monday, I sent a dry shipper “overnight” from > California to Saskatchewan, but it has been stuck in the Memphis FedEx > facility for a few days. I’ve gotten several conflicting explanations of > the status from FedEx on the phone, but the most likely seems that it has > “pre-cleared” customs and yet has not yet made it to Calgary. It’s not > clear whether anyone actually knows where the shipping case is, since I was > asked to give a physical description of it. Is there anything else I can do > from a few thousand miles away, or do I just have to wait this out? > > > > -- > > Kevin Jude, PhD > > Structural Biology Research Specialist, Garcia Lab > > Howard Hughes Medical Institute > > Stanford University School of Medicine > > Beckman B177, 279 Campus Drive, Stanford CA 94305 > > Phone: (650) 723-6431 > > -- > > To unsubscribe from the CCP4BB list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 > -- Jan Dohnalek, Ph.D Institute of Biotechnology Academy of Sciences of the Czech Republic Biocev Prumyslova 595 252 50 Vestec near Prague Czech Republic Tel. +420 325 873 758 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
[ccp4bb] Dry shipper in limbo
My first adventure in international crystallography is off to an inauspicious start. On Monday, I sent a dry shipper “overnight” from California to Saskatchewan, but it has been stuck in the Memphis FedEx facility for a few days. I’ve gotten several conflicting explanations of the status from FedEx on the phone, but the most likely seems that it has “pre-cleared” customs and yet has not yet made it to Calgary. It’s not clear whether anyone actually knows where the shipping case is, since I was asked to give a physical description of it. Is there anything else I can do from a few thousand miles away, or do I just have to wait this out? -- Kevin Jude, PhD Structural Biology Research Specialist, Garcia Lab Howard Hughes Medical Institute Stanford University School of Medicine Beckman B177, 279 Campus Drive, Stanford CA 94305 Phone: (650) 723-6431 To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
