Re: [IxDA Discuss] Can anyone point me to research about hiding interface elements?

2010-02-18 Thread Paul Eisen
I am also a supporter of the guideline of graying out any fields or
controls that are not available in the current context, but can be
made available to the user by shifting the context. Among other
reasons stated above, another advantage is that tooltips can be
displayed on the inactive fields or controls about how to make them
active.


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Re: [IxDA Discuss] Need for Portal Design Guidelines?

2009-11-20 Thread Paul Eisen
Thanks to all for the additional comments and links. 

Chris, your suggestion to emphasize practical guidelines make good
sense; I am perhaps using the term best practices too loosely in
this thread. 

Tanya, I'm looking forward to reading through the ATG design process
paper.

John, thanks for the offer to provide further feedback; I may take
you up on it. Also, the Lamantia series on a portal framework is
excellent.

Paul


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Re: [IxDA Discuss] Need for Portal Design Guidelines?

2009-11-18 Thread Paul Eisen
Thanks for the case studies, Paul. My experience is similar to yours -
nothing will trump the importance of user research and other discovery
and user-centered activities to shape the needs of the portal solution
to the specific organization. 

Still, do you not find repeating patterns among these solutions? I
certainly have. I've found, for example, effective ways to organize
documents, rather than having them scattered throughout the portal.
And I've discovered effective ways to enable access to portlet-level
content. So far I've found design approaches to these and certain
other challenges as universal. Documenting these may be of limited
benefit to a consultant who is already experienced in portal design,
but there are many people tasked with UI design of portal
technologies who have far more limited skills and experience.


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Re: [IxDA Discuss] Work in groups or as individuals in your IxD work

2009-11-17 Thread Paul Eisen
Dave asks, ...how often do you find yourself collaborating on group
work in your specific role as an IxD or UX designers?

Here's one data point: Over the past 20 years, in the role of IxD or
UX design, I'd estimate that somewhere around 50% of the projects
I've worked on were collaborative with other IxD/UX designers. As
for the group size, it was almost always two people, and on occasion
three.

This is just a rough estimate, as it's not something I've ever
tracked. 


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[IxDA Discuss] Need for Portal Design Guidelines?

2009-11-17 Thread Paul Eisen
A few days ago I posted a question about existing materials out there on portal 
design (http://www.ixda.org/discuss.php?post=47358#47358). I'm very surprised 
that there was no response. I'm starting a new thread rather than posting a 
second item to the same thread to ask a closely related question:

Since there has been no response to my appeal, among the possibly thousands of 
readers on this discussion list, and since portal technology is pervasive these 
days, is it safe to conclude that a set of practical guidelines for the 
user-experience design of applications using portal technology represents a big 
void that needs to be filled?

Paul



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[IxDA Discuss] Best Practices in Portal Design

2009-11-12 Thread Paul Eisen
I'm writing a chapter on the design of portals for a human factors handbook 
(Handbook of Human Factors in Web Design, 2nd Ed.). I'm doing my best to dig up 
the current state of the art in this, but have come up with little formalized 
content. There was a brief IxDA discussion thread about this in May of 2008, 
referring to an excellent series of articles and related IxDA conference 
presentation on a portal design framework by Joe Lamantia. And there are the 
reports by the Neilsen Norman Group resulting from each year's Intranet Design 
Annual competition.

Are there any other pearls I need to make sure I pay attention to?

Thanks,

Paul
~
Paul Eisen
Principal User Experience Architect
tandemseven
http://www.tandemseven.comhttp://www.tandemseven.com/


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Re: [IxDA Discuss] Looking for feedback on three options for a website design

2009-02-23 Thread Paul Eisen
Irrespective of the clean design and professional look of version 3,
the photos create an emotional connection that strongly trumps the
other two.

Paul


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Re: [IxDA Discuss] Items appearing more than once in a navigation

2009-01-29 Thread Paul Eisen
I can't reference research to support this - and I'm not a guru -
but I am a strong proponent of the principal that content should live
in only one location, as represented in the breadcrumbs and other
primary navigational mechanisms. Convenient links can and should be
located wherever this content may be applicable. 

But by locating the content formally in multiple locations, the site
structure becomes more obscured or convoluted, making it harder for
the user to make sense of the whole site.

Paul


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Re: [IxDA Discuss] Data to support the ROI of an Intranet re-design

2009-01-17 Thread Paul Eisen
Neil, with respect to testimonials on business impact, the Neilsen
Norman reports suggested by Angel's earlier post is a good start.
With respect to quantitative ROI of community features, however, I
would be surprised if there is any decent numbers out there that you
could apply to your own environment. In my experience, these features
are normally supported when there is political will, in the same way
an organization normally doesn't require a quantitative business
case to put telephones on their employees' desks.

Paul


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Re: [IxDA Discuss] Question: How to show discounted pricing to members without logging in to a site

2008-11-14 Thread Paul Eisen
I had a very similar problem to solve in a recent B-to-B e-commerce
project for a different industry (HVAC parts ordering). Input and
feedback I got from users led me to conclude that they are happy to
log in to see their discounted pricing. They prefer this to not
knowing the price until they add the item to the cart. The fringe
benefit of logging in is the perception of feeling special - not
treated like the general public.

Paul


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Re: [IxDA Discuss] Where that ACD thing fits

2008-11-11 Thread Paul Eisen
Outstanding post, Jared. I particularly applaud your characterization
of personas, their role in guiding UCD (and distinguishing it from
ACD), and the need to focus on qualities that actually impact design.
That for me is the key to crafting a set of personas - to create as
FEW personas as is necessary to encompass all of the substantive
design-relevant qualities of the target population.

Paul


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Re: [IxDA Discuss] Good examples of Help Tooltips

2008-11-07 Thread Paul Eisen
How about a non-standard, multiline tooltip? Same simple presentation
as the standard tooltip, showing on mouseover with a reasonable
delay. See, for example, the way news story abstracts display upon
rollover of the headline in the CNN news gadget:
http://www.gmodules.com/ig/creator?synd=openurl=http://quotesandlines.googlepages.com/cnn-news-customized-rss-feeds.xmlpt=context=bsynd=openlang=en.lang=encountry=us.country=uscat=newsnum=24start=0cols=4objs=OVJ,WXnd,Hg,2sQ,UDF,Snj,Rm,Z9t,Ro1h,0KL,1N8,mQx,UF1q,we,3sR,bTw,p,B2eyK,kHK,Wb,Rk,QEC,2sWY,3Yt0sn=UDFlang=en

If some users find this too cumbersome, you could include a global
toggle to show or hide them.

Paul


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Re: [IxDA Discuss] New thread notifications for IxDA Discuss

2008-10-31 Thread Paul Eisen
Jeff,

Thanks are due to you and all those who made this subscription option
possible. My email client was flooded with IxDA chatter. This is the
perfect solution.

Paul Eisen


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Re: [IxDA Discuss] consistency or usability

2008-10-15 Thread Paul Eisen
Jeff Noyes said:
 I'm so tired of this argument, and I'm hoping this group can help provide
 facts.

 I recognize that some things in the UI should remain consistent - like an
 interaction model.  But often a deviation is required - ironically for the
 sake of usability...

The struggle you are expressing is a common one. Personally, I think it stems 
from a misunderstanding of the word consistency. If you interpret 
consistent as things needing to be the same, then you very quickly fall 
into the trap you describe. However, more accurately, consistency is *as 
much* about distinguishing things that have good reason to be distinct as it 
is about making things the same when they have no good reason to be distinct. 
As Jeff Howard points out, your ability to express your rationale about things 
you have made the same, and those you have made different, will help 
communicate the consistency of your design to your project stakeholders.

Paul Eisen


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Re: [IxDA Discuss] consistency or usability

2008-10-15 Thread Paul Eisen
Nick wrote:
 There are times when the user may not expect or predict, but
 things have to make sense in context. If making sense in context means
 presenting in an inconsistent way with other contexts, then why
 wouldn't you?

You would. And the distinct context would justify your change. So in fact it IS 
consistent, just not the same.

Paul

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Re: [IxDA Discuss] How to represent overlapping objects

2008-10-12 Thread Paul Eisen
Iram asked:
 I am designing a map feature where there may be several objects that can
 overlap. Anyone have any suggestions on how best to indicate overlapping
 items? Some of the options are using the indicators similar to the ones used
 in Google Maps, or pins.

One option: How about adding a visual indicator among the cluster, which, on 
mouseover, presents a small pop-up panel with just the clustered area zoomed in 
for better visual discernment and selection? So that the indicators don't add 
too much noise, they can be dim and then grow brighter when the pointer gets 
close.

Paul Eisen


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Re: [IxDA Discuss] Site Map - How important is it as a link?

2008-10-01 Thread Paul Eisen
 There's a general perception that users *want* global navigation, but
 if you spend any time watching folks on sites, you quickly realize
 they are *only* interested in local navigation -- how do I get from
 *here* to *where I want to be*?

 So, any effort to add global nav to a page is a senseless waste of
pixels.

Jared, typically when I read your postings, I find myself nodding my head a lot 
in agreement. Not so this time. Am I misunderstanding what you mean by global 
nav? Research conducted at a now-defunct company I worked for in the dot com 
days (Immersant) showed many users commenting positively on seeing the full 
extent of the navigation - both global and local. Users appreciated gaining a 
sense of the scope from the global navigation, and, if it's comprehensive, 
engenders trust. I wonder if that's changed in the past 8 years. But even if it 
has, IMO the existence of the global nav still plays a critical role in 
enabling the user to navigate from here to where I want to be reliably and 
with confidence.

Paul Eisen
Principal User Experience Architect
tandemseven


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Re: [IxDA Discuss] Why Understanding Business Models is Important to Ix Designers

2008-09-24 Thread Paul Eisen
Closely related to this thread (and terminology), there is a posting by Jess 
McMullin on Boxes and Arrows reinforcing the necessity of balancing the value 
exchange between the business sponsor of an application and its end users: 
http://www.boxesandarrows.com/view/searching_for_the_center_of_design.

I found it by a web search on the term value centered design.

Paul Eisen
Principal User Experience Architect
tandemseven

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Re: [IxDA Discuss] Next previous button order

2008-09-16 Thread Paul Eisen
Interesting question, Tamlyn. As strong a proponent as I am for 
left-justification of page-level push buttons with the primary action being 
leftmost in a dialog box acting as a secondary window, I agree with the 
majority of responses you've gotten here for wizards: for left-to-right 
languages - where the population stereotype of going forward is to the right - 
Back should be left of Next. Also different from the standard dialog, I would 
also consider further reinforcing the wizard model of a sequence or chain of 
panels by placing the Back button on the left side and the Next button on the 
right side of the panel, as opposed to adjacent to one another.

Paul Eisen
Principal User Experience Architect
tandemseven

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tamlyn Rhodes
Sent: Monday, September 15, 2008 10:40 AM
To: IxDA
Subject: [IxDA Discuss] Next  previous button order

As discussed by LukeW in Web Form Design, it's best to have the primary
action of a form be the first button that the user sees. For left-to-right
languages this means having the primary action on the left and any secondary
actions on the right (see A in this illustration
http://www.flickr.com/photos/rosenfeldmedia/2366430953/ ). In a multi-page
'wizard' style form, the primary action is usually 'next' or 'continue' and
the secondary action is 'back' or 'previous' but at the same time the
conceptual model for such forms is that the screens are arranged
progressively from left to right (the ipod/iphone interfaces even animate
the transition).

In such situations is it better to have the secondary action, 'back', to the
left or the right of the primary action, 'next'? Or is there a better
solution?

Cheers,

  Tamlyn.


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Re: [IxDA Discuss] Looking for finding around URLs

2008-08-28 Thread Paul Eisen
Brian asked:
Can someone point me to research finding around whether users pay attention to 
a URL changes?

Can you describe the users? If they are not particularly web savvy, it may be 
worth pursuing your gut feeling on this. I don't know specifically of any 
research looking at user's awareness of URL's or use of URL's for orientation, 
but I can suggest you dig into the available research in two areas:
1) Eye-tracking data for web sites. Eye-tracking heat maps of web pages may 
demonstrate how much interest most users have in the URL.
2) Research on web-site identity and user orientation. This research should 
point to cues including the logo, page title, the breadcrumbs, the major 
sections including the one showing with selected state, the background and 
general visual treatment, and the URL.

Older research in this area summarized by HFI: 
http://www.humanfactors.com/downloads/aug99.asp. HFI probably has some newer 
and relevant stuff also summarized in their Technical Material.

Good luck! Let us know what you find.

~
Paul Eisen
Principal User Experience Architect
tandemseven


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Re: [IxDA Discuss] Physical controls attached to an LCD screen

2008-07-23 Thread Paul Eisen
 http://girtonlabs.googlepages.com/sensesurface

Thanks for pointing this out, Fred. Interesting technology. This type of input 
device certainly opens up some new possibilities.

Paul Eisen
Principal User Experience Architect
tandemseven


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Re: [IxDA Discuss] Should persuasion be left to marketers?

2008-07-06 Thread Paul Eisen
Relevant to this topic, Andrew Chak - an interactive architect - wrote a book 
in 2003 on web site design, with the fundamental premise that the experience 
designer's role is to not simply react to what user's think they want in a 
usable manner, but also to choreograph persuasive online experiences that 
compel users to modify their goals to increase the value derived by both the 
user and the business. (I hope I did his thesis justice in my summary; I 
haven't been close to this book in a while.)

http://www.amazon.com/Submit-Now-Designing-Persuasive-VOICES/dp/0735711704/ref=pd_bbs_sr_1?ie=UTF8s=booksqid=1215398882sr=8-1

Paul Eisen
Principal User Experience Architect
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Re: [IxDA Discuss] Error Messages (Was: Hiding and Disabling Menu Items)

2008-07-03 Thread Paul Eisen
There's another way to approach this, that I think at least conceptually can 
help the designer make the right choices. We should all eradicate the word 
error from our design vocabularies.

I propose that the user NEVER makes errors. The user may do unexpected things, 
or provide unexpected input, or act in ways that the system is not 
sophisticated enough to deal with. Or that the sponsor of the system chooses 
not to deal with. But no error has occurred. Even a slip, where the user acts 
in a way contrary to their own intention, can be anticipated.

I personally think we should always avoid the word error in our artifacts. Most 
certainly in the UI. But even in our internal documentation and discussions. 
Calling these incidents unexpected events instead of errors leads to a 
totally different mind-set about how to deal with them. To begin: Let's start 
examining our expectations.

Paul Eisen
Principal User Experience Architect
tandemseven


-Original Message-
From: Dan Saffer
snip

The system should never present an error message to a user unless the
user has done everything right but the system itself cannot respond
correctly. Users should otherwise never be allowed to make errors.

snip






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Re: [IxDA Discuss] Hiding and Disabling Menu Items

2008-07-02 Thread Paul Eisen
That list sounds right, Rich, and consistent with the GUI-design guidelines of 
yesteryear (ahhh...the days when applications were just applications and didn't 
need a Web 2.0 moniker to make them sound rich and interactive).

A more generalized rule can be stated:
Disable (gray out) options that are sometimes available to a particular user, 
but not in the current context.
Hide options that are never available to a particular user.

The latter point is important when considering features to which not all user 
roles have access. Leaving those showing but disabled can be frustrating.

Paul Eisen
Principal User Experience Architect
tandemseven

-Original Message-
From: Rich Rogan

I think we're all saying the same thing, (making my ordered list more
organized):

Optimal solution:
1. Disable button when functionality is not available, (with messaging).

Sub-Optimal solutions:
1. Hide buttons
2. Leave buttons visually enabled but thru user intervention the user
discovers buttons are actually disabled.

(There is consensus on the above Optimal solution, right?)


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Re: [IxDA Discuss] Hiding and Disabling Menu Items

2008-07-01 Thread Paul Eisen
Dan Saffer said:
 I'd rather set the users' expectations correctly than to have them
 click on a menu item and have a pop up appear telling them why they
 can't do that. A really long tooltip: If you want to Paste an object,
 first you need to unlock this layer. is definitely better, but could
 have tons of conditionals.

Right on, Dan. Making a menu item active to show a message why it is not 
actually available should be reserved for VERY unusual circumstances. In 
addition to the point you make, disabling menu choices in context provides a 
quick way to see what can and cannot be done at any moment: i.e., an effective 
tool for learning. And disabled choices also provide feedback to the more 
advanced user about what the current context is (e.g., it's sometimes hard to 
discern if 0, 1, or multiple items are selected, and the available choices can 
give good feedback about this).

In addition to your suggestion about the wordy tooltip, one often overlooked 
area of online help in traditional software is information not only about what 
a field or UI element DOES, but also how to find it and how to enable it.

Paul Eisen
Principal User Experience Architect
tandemseven



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Re: [IxDA Discuss] [PLUG] glassdoor.com goes live

2008-06-12 Thread Paul Eisen
I also like the concept. But following on the theme of trust raised by 
Meredith, how can I trust the accuracy of the information provided by people, 
some of whom may be solely motivated to put in information just to get access. 
Or worse, who are motivated to create an inflated view of the monetary value of 
their job?

Paul Eisen
Principal User Experience Architect
tandemseven

416.840.4447 office/mobile
[EMAIL PROTECTED]
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Re: [IxDA Discuss] Thoughts on Tourfilter

2008-06-01 Thread Paul Eisen
Will Evans asked:
 A very good friend of mine designed Tourfilter - we worked together at
 Gather.com, and I wanted to know people's thoughts on the stripped
 down design - definitely taking a page from my kayak design:
 http://www.tourfilter.com/

I like the concept. However the city selector violates a basic and longstanding 
guideline of interaction design: Drop-down lists - and list boxes in general - 
should not initiate actions. There should be a push button beside the drop-down 
to initiate the view-calendar action for the selected city. Even in this 
simple, 2-input-field interface, I am frustrated because keyboard navigation 
won't allow me to browse the options before choosing one and navigating to the 
next page. Simple, yet so often violated on the web.

Paul
~
Paul Eisen
Principal User Experience Architect
tandemseven

416.840.4447 office/mobile

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Re: [IxDA Discuss] Combining input and search field

2008-05-11 Thread Paul Eisen
Abdul-Rahman Advany asked:
 1. User is asked to input a suggestion
 2. During input relevant suggestions are searched and given to the
user
 3. User can either choose to vote or to suggest

However its currently not clear that the field also functions as a
search
field... can you simplify this somehow?


My thoughts on this:
It's not necessary to call out search as an action. Why? Because the
user is not explicitly searching; they are just suggesting. The search
is a background system function, invoked as a way to help interpret the
input. 

A suggestion: If a close match to the user input is found, the system
response can be something to the effect of, Thanks for your suggestion.
You told us 'ABC'. Others have said 'abc'. Select one of the following
to submit your input: 
[Radio button] 'abc' is essentially the same as my suggestion
[Radio button] I'm suggesting ABC as a new alternative
[Push buttons] Submit; Back or Cancel (depending on the interaction
model)

Pardon the coarse wording; could definitely use some cleanup. Other
thoughts?

Paul Eisen
Principal User Experience Architect
tandemseven

416.840.4447 office/mobile
[EMAIL PROTECTED]
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Re: [IxDA Discuss] Desktop application menus

2008-04-30 Thread Paul Eisen
 I am looking for pointers on how to design desktop menus for a typical
Windows desktop application.

Pankaj,

Love it or hate it, Microsoft has defined guidelines for menus that have
formed de facto patterns by their pervasiveness. Check out
http://msdn.microsoft.com/en-us/library/aa511502.aspx for details.

Paul Eisen
Principal User Experience Architect
tandemseven

416.840.4447 office/mobile
[EMAIL PROTECTED]
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Re: [IxDA Discuss] Coming Soon Pages

2008-03-19 Thread Paul Eisen
One of the designs-to-avoid postcards in the IxDA handouts from Cooper
Interaction Design is a very simple and compelling picture of an open
door leading to a brick wall.

A page consisting solely of the text Coming soon is a brick wall. A
more acceptable alternative is to put the coming soon text beside the
label that will eventually be a live link leading to a page with real
content.

Paul Eisen
Principal User Experience Architect
tandemseven


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Re: [IxDA Discuss] Yo gender-neutral singular pronoun has arrived atlast!

2008-03-14 Thread Paul Eisen
They has been used as an informal replacement for he or she or
one, as in Each student should hand in their assignment when they
finish it.

It's not grammatically correct, but it is universally understood.

Paul Eisen
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tandemseven

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Re: [IxDA Discuss] home links

2008-02-04 Thread Paul Eisen
Jeff said, I don't think the numbers tell everything about the
usefulness of this or any other function (I've only needed a seatbelt
once, but I was glad to have it), so Bryan's data doesn't surprise me.
Some familiar controls may be worth keeping for the sake of user comfort
and convenience, more than pure function.

I *love* the seatbelt analogy, Jeff. So often we as interaction
designers get caught up in designing to reflect or incent usage
patterns, and forget the importance of communicating brand image - such
as trust and confidence - through design elements.

Paul Eisen
Principal User Experience Architect
tandemseven



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Re: [IxDA Discuss] home links

2008-02-03 Thread Paul Eisen
Bryan,

These results are quite interesting; thanks for sharing.

You mentioned, We found the Home link was the least clicked link in the
banner, with something like less than 1-2% of clicks for the entire
banner (the primary nav consisted of about 9-10 visible links, with
several popup menus of 5-10 items each).

I'm curious about the relative use of the Home link in the banner
compared with the logo itself. Do you have any data to share about this
comparison?


Paul Eisen
Principal User Experience Architect
tandemseven

416.840.4447 office/mobile
[EMAIL PROTECTED]
http://www.tandemseven.com


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Re: [IxDA Discuss] Differnce between user interface and interactiodesign?

2008-01-25 Thread Paul Eisen
 Wipe out the entire design colony and start afresh and just name  
 anyone who does work in any of these areas as a Designer.
 Amen brother.

 That makes two of us.

That unfortunately still doesn't solve the problem that often people -
including arguably at least two postings to this very thread - refer to
people who *develop* interfaces as designers. But that opens up a whole
new can of worms that I doubt I have the appetite for.


Paul Eisen
Principal User Experience Architect

tandemseven
416.840.4447 office/mobile
[EMAIL PROTECTED]
http://www.tandemseven.com


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Re: [IxDA Discuss] Really interesting article on IxD on Core77

2008-01-16 Thread Paul Eisen
Dann said: Here's a favorite quote: ...every product in the world gets
designed by someone, whether or not they know what they're doing.

In my early days of UCD-design evangelism, I used to refer to a frequent
alternative to UI design, or to user-centred design, which I sometimes
called design by accident. After all, it hasn't always been the case
that someone does or does not know *what* they're doing. Many products
unfortunately still infest this world where someone -- usually an
unwitting coder or software architect -- didn't even know *that* they
were doing (design).

Paul Eisen
Principal User Experience Architect
tandemseven
http://www.tandemseven.com



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Re: [IxDA Discuss] Use of colors/shapes in tools for education

2008-01-03 Thread Paul Eisen
Oliver asked,
 Can someone point me to research done to determine how many and what
types
 of colors and shapes students can successfully remember or distinguish
or
 use immediately when using tools for education?

Oliver, my answer addresses the part of your question asking about
color. Forgive me if this is too academic for what you're looking for; I
don't know what background you have in color science and how specific an
answer you are expecting. 

There has been quite a bit of sound research done in creating distinct
color sets for various applications, particularly military and aviation.
The science behind this starts with a perceptual color space - one whose
scale calibrates to perceived differences in color rather than
physically measured differences. Based on the number of distinct colors
desired, there are recommended sets of maximally distinguishable colors.

In applying an approach like this, you would distinguish between the
light source - reflective colors vs. emissive light - as these are
modeled with different color spaces (CIELAB for reflective; CIELUV for
emissive light). I assume that your education application runs on a
computer monitor, which would be the latter. But it should not at all
matter, in theory, whether the application is for education vs. say,
gaming, currency trading, etc. 

Unfortunately it has been too many years since my hands have touched
this color science literature, so I can't quickly point to a source that
offers suggestions for, say, a set of 5 reflective colors that are
maximally distinct. But these do exist, and I suspect with a bit of
digging on the web, you should be able to unearth what you need. 

For a quick and dirty solution, have a look at
http://dba.med.sc.edu/price/irf/Adobe_tg/models/cieluv.html and pick
some colors that are roughly equally spaced around this diagram.

Paul Eisen
Principal User Experience Architect

tandemseven
http://www.tandemseven.com

*Come to IxDA Interaction08 | Savannah*
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