Re: [Framers] Final note about Adobe Licensing

[D L Reynolds]

What a shame. I remember when the Adobe folks were the good guys.

Tammy, please keep us updated on your Flare experience.

   — Donna Reynolds
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[Framers] Slightly OT: Adobe FrameMaker ACE program

[D L Reynolds]

I’m about half-way through an Adobe Train-the-Trainer program and feeling 
motivated re: certifications. But when I search the Adobe site, it seems that 
the FrameMaker ACE exam is no longer given, or at least is not listed on the 
ACE offerings pages.
https://training.adobe.com/certification/exams.html#p=1 


Also, there is now another certification — Adobe Certified Associate — but if 
I’m reading it correctly, it’s a lesser certification than ACE. And there’s no 
FrameMaker option anyway.

I know some of you out there are ACEs. Can you shed any light?

Many thanks,

  Donna Reynolds
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Re: [Framers] FrameMaker vs InDesign

[D L Reynolds]

> Donna,
> 
> Can you cite a few examples of ways that Frames table editor is superior to 
> InDesign and/or things that can be done with tables in Frame that cannot be 
> done in InDesign? The publication in question is almost entirely composed of 
> tables.. around 600 to be exact!
> 
> These may very well be the type of arguments I need to make clear to the 
> powers that be!
> 
> Thanks
> -Mike

First a caveat - I’m still using ID CS6, trying to avoid Adobe’s subscription 
model for as long as possible. To the best of my knowledge, these points are 
still true but be sure to check.

FM enables you to add variables to running table titles - e.g., “Continued” or 
“page x of y,” a feature that doesn’t exist in InDesign. If you bang around on 
the web you’ll find discussions of workarounds in ID, but they’re all a bit of 
a hassle. I once worked on a publication that contained two tables that ran 
300+ pages. The “page x of y” feature was definitely useful.

ID doesn’t distinguish between a table title row and heading rows.

It’s been awhile, so I’ll probably get this about half wrong, but I seem to 
recall that table rules are built into the cell styles. This has caused me some 
problems in the past. Sorry to be so vague, but that’s as much of it as I 
remember.

Hope this helps a little.

-dr

Donna Reynolds

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Re: [Framers] FrameMaker vs InDesign

[D L Reynolds]

I use both FrameMaker and InDesign, love them both. But if the document in 
question has a lot of tables, stay with FrameMaker. FrameMaker’s table editor 
is far superior to InDesign’s IMO.

I’ve converted hundreds of docs from FrameMaker to InDesign — some of which 
shouldn’t have been converted, but the customer is always right. 8-) The degree 
of complexity depends on the complexity of the document being converted.

 -dr

Donna Reynolds
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[Framers] OT: ISP recommendations? -- Follow-up

[D L Reynolds]

The following information regarding ISPs may or may not be helpful:

Many ISPs are owned by EIG, the parent company of HostGator and Sitelock, so 
I’ll be avoiding them. Here is a partial listing of the companies owned by EIG: 
https://en.wikipedia.org/wiki/Endurance_International_Group 


Some ISPs aren’t owned by EIG but partner with Sitelock; I’m avoiding them, 
also. https://www.sitelock.com/partner 

Mine is a WordPress site, and the WordPress people currently recommend four 
hosts for WP sites:
Bluehost (owned by EIG, so they’re out)
DreamHost (I’m currently leaning in this direction)
Flywheel
SiteGround

And if interested, postings from other people who have experienced the same 
problem I mentioned can be seen here — and plenty of other places, but this is 
a good (if long) summary. I don’t know if the practice described really is 
extortion, but it sure feels like it. 
http://www.hermesthemes.com/scam-alert-hostgator-sitelock-malware-extortion/ 


Donna Reynolds
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[Framers] OT: ISP recommendations?

[D L Reynolds]

For about a decade I’ve used HostGator as my ISP and was satisfied until 
yesterday — when I received an email from them saying phishing was being hosted 
on my site. They shut the site down before notifying me, then recommended that 
I contact a company called Sitelock for emergency recovery.

From what I’ve read, Sitelock charges $200 for emergency recovery, and then 
requires a six-month monthly service commitment. As it happens, HostGator and 
Sitelock are owned by the same company, so I smell a rat (and I’ve found many 
similar complaints online). I’ve ftp’d my public_html folder to my hard drive, 
so I should have all my files. Next step it to choose another ISP. Any 
recommendations?

Many thanks,

 — Donna Reynolds
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[Framers] table footing - possible only on last page ?

[D L Reynolds]

Is there a reason you can’t put the footer content in the last data row of the 
table? Since you don’t want the footer content to repeat, it isn't necessary to 
put the information in a designated footer row.

Donna Reynolds



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Re: [Framers] heading text in "Running H/F #" - clever truncation ?

[D L Reynolds]

Re: Fred Ridder —

> Without addressing the specific questions you have asked, I'd like to suggest 
> that you document any out-of-the-ordinary setups or practices in the master 
> pages.

Great suggestion, thanks.

  -dr

Donna Reynolds
reyno...@semicool.com | semicool.com



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Re: [Framers] OT: Great Event, Great Ride!

[D L Reynolds]

Congratulations on a great effort for a great cause!

 -dr

Donna Reynolds
reyno...@semicool.com | semicool.com
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[Framers] Seeking FM12 license -- legit, of course 8-)

[D L Reynolds]

I’m currently running FM10 but need to be compatible with a colleague running 
FM12. Does anyone have or know of one available? Checked ebay and Amazon, but 
no luck.

Many thanks,

Donna Reynolds
reyno...@semicool.com | semicool.com



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Structured FM 10 assistance (paid)

[D L Reynolds]

Anyone out there willing and able to provide very short-term structured FM 10 
assistance?

I have XML (exported from a database) and a DTD. I have an unstructured FM file 
with master pages and table/paragraph/character styles (very few and simple) 
that can serve as a template, as well as a sample of what the structured output 
should look like.

The data must be formatted as a table:
- Title, with continuation variable
- 1-3 heading rows (probably no spans)
- Multiple columns with stub (leftmost) column formatted differently than the 
rest of the body cells

Ultimately, these tables need to be saved as PDFs and printed.

I’m spending way too much time trying to get an EDD that works and hoping 
someone out there can assist. If interested and qualified, please respond with 
qualifications and hourly rate.

Many thanks,

 —dr
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Re: FrameMaker 12 released

[D L Reynolds]

I’m a TCS user, currently running TCS 3.5. I didn’t do the TCS 4.0 upgrade. The 
cost of upgrading from v3.5 to v5 is $1200! Count me out.

I recently switched from Captivate to Camtasia because Adobe would have charged 
me full price to upgrade just that component of the Technical Communications 
Suite — as though I weren’t a registered Captivate user at all. 

Re: Creative Suite — I, too, have stopped upgrading with CS6 and so have my 
corporate clients. Not at all interested in the cloud model.

I’ve been using Adobe products from the beginning: Photoshop 1, Illustrator 88. 
Still have those apps and the original slipcases (remember when software came 
in a nice slipcase — with a manual no less!). But Adobe now seems contemptuous 
of its users. It’s all about what works for them, users be damned. Very 
disappointing.

-dr
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FrameMaker 12 released

[D L Reynolds]

I?m a TCS user, currently running TCS 3.5. I didn?t do the TCS 4.0 upgrade. The 
cost of upgrading from v3.5 to v5 is $1200! Count me out.

I recently switched from Captivate to Camtasia because Adobe would have charged 
me full price to upgrade just that component of the Technical Communications 
Suite ? as though I weren?t a registered Captivate user at all. 

Re: Creative Suite ? I, too, have stopped upgrading with CS6 and so have my 
corporate clients. Not at all interested in the cloud model.

I?ve been using Adobe products from the beginning: Photoshop 1, Illustrator 88. 
Still have those apps and the original slipcases (remember when software came 
in a nice slipcase ? with a manual no less!). But Adobe now seems contemptuous 
of its users. It?s all about what works for them, users be damned. Very 
disappointing.

-dr

Re: Convert from FrameMaker to InDesign

[D L Reynolds]

I’ve done A LOT of this, and in my experience there is no easy way to do it — 
although I was working with VERY complex files.

The DTP Tools product didn’t work for me, but again — the complexity of the 
files may have been too much for their product.

Didn’t try MIF2Go, so can’t comment on that.

Had my best luck doing a lot of preprocessing on the FM file so that 
conditional text, etc, could be identified later on, then exported as RTF, then 
did a bunch of post processing in InDesign. Not hard, just time consuming.

Let me know if you’d like more info.

Best wishes,

 -dr
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Convert from FrameMaker to InDesign

[D L Reynolds]

I?ve done A LOT of this, and in my experience there is no easy way to do it ? 
although I was working with VERY complex files.

The DTP Tools product didn?t work for me, but again ? the complexity of the 
files may have been too much for their product.

Didn?t try MIF2Go, so can?t comment on that.

Had my best luck doing a lot of preprocessing on the FM file so that 
conditional text, etc, could be identified later on, then exported as RTF, then 
did a bunch of post processing in InDesign. Not hard, just time consuming.

Let me know if you?d like more info.

Best wishes,

 -dr

Re: Rick Quatro

[D L Reynolds]

Keeping you and yours in my thoughts and prayers.

   --Donna Reynolds
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Rick Quatro

[D L Reynolds]

Keeping you and yours in my thoughts and prayers.

   --Donna Reynolds

TocBreaker

[D L Reynolds]

 Rather than deal with all this, I made a tool called TocBreaker.? 

Do TocBreaker and CudSpan work with FM10? I've used and appreciated both at a 
client site.

Many thanks,

-dr

D L Reynolds
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TocBreaker

[D L Reynolds]

> Rather than deal with all this, I made a tool called TocBreaker.? 

Do TocBreaker and CudSpan work with FM10? I've used and appreciated both at a 
client site.

Many thanks,

-dr

D L Reynolds

Re: FM + CMS + SMEs w/o $$$?

[D L Reynolds]

 IMHO FM's got an awful steep learning curve for just word processing 

For what it's worth, a colleague has created a customized user interface for FM 
that shows only basic functions; all the fancy stuff that can get you into 
trouble is hidden from the user. This enables non-FM types like admins and 
engineers to use it as if it were a simple word processor, but they can't hose 
things -- at least not creatively.

I can't swear to this, but I think he did the whole thing with changes to the 
maker.ini file.

D L Reynolds
reynolds at semicool.com



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FM + CMS + SMEs w/o $$$?

[D L Reynolds]

> IMHO FM's got an awful steep learning curve for just word processing 

For what it's worth, a colleague has created a customized user interface for FM 
that shows only basic functions; all the fancy stuff that can get you into 
trouble is hidden from the user. This enables non-FM types like admins and 
engineers to use it as if it were a simple word processor, but they can't hose 
things -- at least not creatively.

I can't swear to this, but I think he did the whole thing with changes to the 
maker.ini file.

D L Reynolds
reynolds at semicool.com

Re: Will FrameMaker 8 and Acrobat Pro 8.2 run on Windows 7?

[D L Reynolds]

An organization I sometimes work with had problems with the  
configuration you describe. I found a posting from Dov Isaacs on one  
of the Adobe forums that states, BTW, although you may be successful  
in installing and running FrameMaker 8 on Windows 7, in fact Adobe  
officially does not support FrameMaker 8 on Windows 7.


Here's the link: http://forums.adobe.com/thread/864052

 D Reynolds

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Re: Editing class for technical writer

[D L Reynolds]

It isn't cheap, but U. C. Berkeley Extension has an excellent four- 
course certificate program in editing. I'm half-way through it.  
Instructor Linda Thompson is really good. Classes available on-site or  
on-line. (I do the latter.)


Here's the link:  http://extension.berkeley.edu/spos/edit.html

D Reynolds
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Will FrameMaker 8 and Acrobat Pro 8.2 run on Windows 7?

[D L Reynolds]

An organization I sometimes work with had problems with the  
configuration you describe. I found a posting from Dov Isaacs on one  
of the Adobe forums that states, "BTW, although you may be successful  
in installing and running FrameMaker 8 on Windows 7, in fact Adobe  
officially does not support FrameMaker 8 on Windows 7."

Here's the link: http://forums.adobe.com/thread/864052

  D Reynolds

-- next part --
An HTML attachment was scrubbed...
URL: 

Editing class for technical writer

[D L Reynolds]

It isn't cheap, but U. C. Berkeley Extension has an excellent four- 
course certificate program in editing. I'm half-way through it.  
Instructor Linda Thompson is really good. Classes available on-site or  
on-line. (I do the latter.)

Here's the link:  http://extension.berkeley.edu/spos/edit.html

D Reynolds

Re: Text Inset anomalies

[D L Reynolds]

If your text insets are brief, you can make them variables, which eliminates 
the problems you are encountering. 
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Text Inset anomalies

[D L Reynolds]

If your text insets are brief, you can make them variables, which eliminates 
the problems you are encountering. 

Soliciting hardware recommendations

[D L Reynolds]

Penny wise and pound foolish...

As a Mac diehard, I resisted buying a Windows machine for a very long  
time. And then I bought a machine cobbled together by a neighbor, a  
self-described computer expert. Bad idea. I have serious  
intermittent problems creating PDFs from within FrameMaker. About  
half the time, FM crashes when it hits a particular page. The page in  
question changes from day to day, sometimes from minute to minute. It  
isn't FM or the files -- they work fine on other machines. So it must  
be my custom computer. Time to get a real Windows box.

I'm looking for a desktop machine, not a laptop. Must be able to  
accommodate two 22 monitors. Can you recommend anything?

Many thank,

--D Reynolds

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Re: Soliciting hardware recommendations

[D L Reynolds]

First of all, you folks are the best. Within minutes of posting, I  
was getting helpful responses.

Some of you have suggested I run Windows on my beloved Mac. I've been  
hesitant to do that, fearful that it might be buggy or cranky in some  
way. From what I'm hearing, that isn't the case. So, one last  
question --

Are any of you running the Adobe Technical Communications Suite on a  
Mac  VMWare Fusion  Windows XP? I'd love to go this route if it's  
reliable. And if I get reports that TCS is stable in this  
environment, the Windows box is heading for the dumpster. (For the  
record, I'm still running FM8 and will be for the foreseeable future.)

Again, most sincere thanks to all of you. You are amazing!

--Donna Reynolds
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Soliciting hardware recommendations

[D L Reynolds]

Penny wise and pound foolish...

As a Mac diehard, I resisted buying a Windows machine for a very long  
time. And then I bought a machine cobbled together by a neighbor, a  
self-described "computer expert." Bad idea. I have serious  
intermittent problems creating PDFs from within FrameMaker. About  
half the time, FM crashes when it hits a particular page. The page in  
question changes from day to day, sometimes from minute to minute. It  
isn't FM or the files -- they work fine on other machines. So it must  
be my "custom" computer. Time to get a real Windows box.

I'm looking for a desktop machine, not a laptop. Must be able to  
accommodate two 22" monitors. Can you recommend anything?

Many thank,

--D Reynolds

Soliciting hardware recommendations

[D L Reynolds]

First of all, you folks are the best. Within minutes of posting, I  
was getting helpful responses.

Some of you have suggested I run Windows on my beloved Mac. I've been  
hesitant to do that, fearful that it might be buggy or cranky in some  
way. From what I'm hearing, that isn't the case. So, one last  
question --

Are any of you running the Adobe Technical Communications Suite on a  
Mac > VMWare Fusion > Windows XP? I'd love to go this route if it's  
reliable. And if I get reports that TCS is stable in this  
environment, the Windows box is heading for the dumpster. (For the  
record, I'm still running FM8 and will be for the foreseeable future.)

Again, most sincere thanks to all of you. You are amazing!

--Donna Reynolds

Retaining tracked changes when copying and pasting

[D L Reynolds]

Hi, All --

We need to combine content from three existing files AND retain the
tracked changes.
- When we do a straight copy/paste operation, track changes disappear
(although the change bars remain).

- We tried importing by reference, then converting to text, but the track
changes are again lost.

- We tried converting the second and third files to mif, then importing
the mif at the end of the first file. The content is imported and retains
the tracked changes -- but each file exists as a separate text flow.

Any ideas?

Many thanks.

   --Donna Reynolds
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Retaining tracked changes when copying and pasting

[D L Reynolds]

Hi, All --

We need to combine content from three existing files AND retain the
tracked changes.
- When we do a straight copy/paste operation, track changes disappear
(although the change bars remain).

- We tried importing by reference, then converting to text, but the track
changes are again lost.

- We tried converting the second and third files to mif, then importing
the mif at the end of the first file. The content is imported and retains
the tracked changes -- but each file exists as a separate text flow.

Any ideas?

Many thanks.

   --Donna Reynolds

Spot color generating process plates

[D L Reynolds]

First, many thanks to those who suggested fixes for the FrameMaker -  
PDF color shift problem I wrote about last week. I sincerely  
appreciate your expertise and generosity.

I'm now experiencing a different problem (in a different project),  
but one that seems in some way related.

This is a two-color job: black and PMS032. When I create a PDF and  
check the separations, the spot color coming from linked  
illustrations (Illustrator eps) is handled correctly. But the PMS032  
applied directly within FrameMaker is throwing process plates  
(Magenta and Yellow).

The similarity between this and my last difficulty is that in both  
cases, color applied from within FrameMaker is mishandled; color  
specified in other applications (Illustrator) works fine. So...

Do any of you know how to prevent these process plates from being  
generated? Or do you know a way to merge them onto the spot plate? I  
haven't found a way to do it with Ink Manager. (This job will be  
printed from press-ready PDFs.)

The job uses FrameMaker  7.1 on Windows XP Pro.

For what it's worth, this has probably been happening for ages. But  
in the past, this client has used a fabulous printer (I'm happy to  
supply the printer's name off-line) and I'll bet he quietly fixed  
things on his end. But the client is now hoping to save money by  
using another printer, and this firm said they couldn't work with the  
files and bounced them back to us.

Any advice is deeply appreciated, as always.

--Donna Reynolds
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Spot color generating process plates: addendum

[D L Reynolds]

A quick addendum:

When I specify the following settings from within FrameMaker...
- Print Document  Print Separations  Separations Setup
- Print as Process: Black
- Print as Spot: PMS032
- Don't Print: everything else

...Then print to separations, the resulting PDF is separated correctly.

But if I then print to a regular PDF, the spot color specified within  
FrameMaker still generates process plates. I don't understand this at  
all. Am I missing something obvious?

Many thanks,

 -dr
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Spot color generating process plates: addendum

[D L Reynolds]

A quick addendum:

When I specify the following settings from within FrameMaker...
- Print Document > Print Separations > Separations Setup
- Print as Process: Black
- Print as Spot: PMS032
- Don't Print: everything else

...Then print to separations, the resulting PDF is separated correctly.

But if I then print to a regular PDF, the spot color specified within  
FrameMaker still generates process plates. I don't understand this at  
all. Am I missing something obvious?

Many thanks,

 -dr

Spot color generating process plates

[D L Reynolds]

First, many thanks to those who suggested fixes for the FrameMaker ->  
PDF color shift problem I wrote about last week. I sincerely  
appreciate your expertise and generosity.

I'm now experiencing a different problem (in a different project),  
but one that seems in some way related.

This is a two-color job: black and PMS032. When I create a PDF and  
check the separations, the spot color coming from linked  
illustrations (Illustrator eps) is handled correctly. But the PMS032  
applied directly within FrameMaker is throwing process plates  
(Magenta and Yellow).

The similarity between this and my last difficulty is that in both  
cases, color applied from within FrameMaker is mishandled; color  
specified in other applications (Illustrator) works fine. So...

Do any of you know how to prevent these process plates from being  
generated? Or do you know a way to merge them onto the spot plate? I  
haven't found a way to do it with Ink Manager. (This job will be  
printed from press-ready PDFs.)

The job uses FrameMaker  7.1 on Windows XP Pro.

For what it's worth, this has probably been happening for ages. But  
in the past, this client has used a fabulous printer (I'm happy to  
supply the printer's name off-line) and I'll bet he quietly fixed  
things on his end. But the client is now hoping to save money by  
using another printer, and this firm said they couldn't work with the  
files and bounced them back to us.

Any advice is deeply appreciated, as always.

--Donna Reynolds

FrameMaker to PDF color shift problem

[D L Reynolds]

I need to use a slate blue color in a manual I'm creating -- rules  
and heading text. But no matter what color model I specify in  
FrameMaker, I get a garish cyan when the file is converted to PDF.  
This is only a problem with elements and text created in FrameMaker.  
Linked EPS files and screenshots are working just fine. And the color  
looks fine in FrameMaker; it only goes south in the PDF.

For the record, I've tried Pantone spot and process, RGB, web-safe,  
you name it. And I just keep getting shades of cyan. I've tried  
FrameMaker 7 and 8, same result. I'm using Windows XP and WebWorks  
Rasterizer to create the .ps file for distilling. (The Adobe PDF  
driver crashes FrameMaker on this machine.) From within Distiller,  
I've selected the Leave Color Unchanged option, but no luck.

Has anyone had experience with this sort of problem?

Many thanks,

--Donna Reynolds
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FrameMaker to PDF color shift problem

[D L Reynolds]

I need to use a slate blue color in a manual I'm creating -- rules  
and heading text. But no matter what color model I specify in  
FrameMaker, I get a garish cyan when the file is converted to PDF.  
This is only a problem with elements and text created in FrameMaker.  
Linked EPS files and screenshots are working just fine. And the color  
looks fine in FrameMaker; it only goes south in the PDF.

For the record, I've tried Pantone spot and process, RGB, web-safe,  
you name it. And I just keep getting shades of cyan. I've tried  
FrameMaker 7 and 8, same result. I'm using Windows XP and WebWorks  
Rasterizer to create the .ps file for distilling. (The Adobe PDF  
driver crashes FrameMaker on this machine.) From within Distiller,  
I've selected the Leave Color Unchanged option, but no luck.

Has anyone had experience with this sort of problem?

Many thanks,

--Donna Reynolds

Importing 3D PDF into FrameMaker

[D L Reynolds]

I'm trying to import a 3D file into FrameMaker and having no luck at  
all. According to everything I've read...
- the file must be in U3D format
- Acrobat 3D should be used to convert the original CAD file into U3D  
format

I've used Acrobat 3D to convert the CAD file, and per instructions in  
the Acrobat documentation I've selected the U3D ECMA 1 option from  
within the Import tab  3D Format in PDF. A file is generated with a  
PDF filetype, and my understanding is that somehow, internally, the  
3D data are (or should be) in U3D format.

Once that's completed, I import the resulting PDF into FrameMaker.
- The Imported Graphic Scaling dialog box isn't displayed as the  
FrameMaker documentation says it will be.
- Nothing appears in the graphics frame; i.e., there is no preview.
- When I export into PDF format, the image appears but Acrobat 3D  
doesn't recognize it as a 3D object.

When I convert the same CAD files directly into PDF, everything works  
fine. But this 3D image is part of a formatted data sheet, so I  
really need to include it in the FrameMaker file.

I'm using the Technical Communications Suite (Acrobat 3D 8,  
FrameMaker 8) and Windows XP. I've tried two different CAD formats:  
STEP and SLDPRT, both of which are supported by Acrobat 3D.

Any ideas?

As always, sincere thanks for your time and consideration.

--D Reynolds
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Importing 3D PDF into FrameMaker

[D L Reynolds]

I'm trying to import a 3D file into FrameMaker and having no luck at  
all. According to everything I've read...
- the file must be in U3D format
- Acrobat 3D should be used to convert the original CAD file into U3D  
format

I've used Acrobat 3D to convert the CAD file, and per instructions in  
the Acrobat documentation I've selected the U3D ECMA 1 option from  
within the Import tab > 3D Format in PDF. A file is generated with a  
PDF filetype, and my understanding is that somehow, internally, the  
3D data are (or should be) in U3D format.

Once that's completed, I import the resulting PDF into FrameMaker.
- The Imported Graphic Scaling dialog box isn't displayed as the  
FrameMaker documentation says it will be.
- Nothing appears in the graphics frame; i.e., there is no preview.
- When I export into PDF format, the image appears but Acrobat 3D  
doesn't recognize it as a 3D object.

When I convert the same CAD files directly into PDF, everything works  
fine. But this 3D image is part of a formatted data sheet, so I  
really need to include it in the FrameMaker file.

I'm using the Technical Communications Suite (Acrobat 3D 8,  
FrameMaker 8) and Windows XP. I've tried two different CAD formats:  
STEP and SLDPRT, both of which are supported by Acrobat 3D.

Any ideas?

As always, sincere thanks for your time and consideration.

--D Reynolds

OT: RoboHelp documentation

[D L Reynolds]

We ordered two copies of the Adobe Technical Communications Suite, as  
well as two sets of documentation. The software arrived before  
Thanksgiving, but yesterday we were notified that Adobe had cancelled  
production of the documentation.

We've been able to track down most of the manuals online, but we're  
stuck when it comes to RoboHelp. We've never used this app before and  
really need some guidance. Help files are fine as far as they go, but  
we don't need information in spoonfuls -- we need help seeing the big  
picture. We need a big honking manual.

There is a link to RoboHelp documentation on Adobe's web site, but  
all the docs refer to v.6 and earlier: http://www.adobe.com/support/ 
robohelp/documentation.html

Another Adobe link leads nowhere:  See -- http://www.adobe.com/ 
support/documentation/en/robohelp/
then click the Adobe RoboHelp 7: Getting Started link. All you get is  
an Access Denied page.

Phoning Adobe Customer Support was a total waste of time. I spoke to  
several very nice young New Delhi denizens with faux Anglo names, all  
of whom were extremely polite and completely clueless (Adobe's fault,  
not theirs).

We found and ordered a third-party RoboHelp book from Amazon, but  
have no way of assessing quality or completeness. So, can anyone  
recommend other resources for learning RoboHelp? (And when it comes  
to customer support, is Adobe the new Microsoft?)

Many thanks for your consideration,

--D Reynolds
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OT: RoboHelp documentation

[D L Reynolds]

We ordered two copies of the Adobe Technical Communications Suite, as  
well as two sets of documentation. The software arrived before  
Thanksgiving, but yesterday we were notified that Adobe had cancelled  
production of the documentation.

We've been able to track down most of the manuals online, but we're  
stuck when it comes to RoboHelp. We've never used this app before and  
really need some guidance. Help files are fine as far as they go, but  
we don't need information in spoonfuls -- we need help seeing the big  
picture. We need a big honking manual.

There is a link to RoboHelp documentation on Adobe's web site, but  
all the docs refer to v.6 and earlier: http://www.adobe.com/support/ 
robohelp/documentation.html

Another Adobe link leads nowhere:  See -- http://www.adobe.com/ 
support/documentation/en/robohelp/
then click the Adobe RoboHelp 7: Getting Started link. All you get is  
an "Access Denied" page.

Phoning Adobe Customer Support was a total waste of time. I spoke to  
several very nice young New Delhi denizens with faux Anglo names, all  
of whom were extremely polite and completely clueless (Adobe's fault,  
not theirs).

We found and ordered a third-party RoboHelp book from Amazon, but  
have no way of assessing quality or completeness. So, can anyone  
recommend other resources for learning RoboHelp? (And when it comes  
to customer support, is Adobe the new Microsoft?)

Many thanks for your consideration,

--D Reynolds

Opentype/special characters

[D L Reynolds]

Please forgive me if this has been covered a million times...

I'm using FrameMaker 7.1 on Windows XP with Opentype fonts, but I'm 
primarily a Macintosh person. It's my understanding that Opentype 
expands the Windows character set, but I can't find anything like a 
Glyphs palette or a keyboard command that will enable me to enter a 
simple "less than or equal" sign without having to resort to the 
Symbol font.

Is there a way to coax special characters out of Opentype fonts on 
FrameMaker Win?

Many thanks.

 --Donna Reynolds