Re: [OPEN-ILS-GENERAL] Items not checking in?

[Ruth Frasur]

Rogan definitely wins the internet today.


On Fri, Apr 11, 2014 at 4:45 PM, Michele Morgan wrote:

> Just wanted to add one more thought to this thread.
>
> Our libraries deal with checkin errors as well. The same was true in our
> previous library systems, but we had a LOT of questions about items not
> getting checked in after we migrated to Evergreen.
>
> As others have mentioned, we have encouraged our libraries to turn off
> scanner beeps and rely on the sounds made by Evergreen, and stressed the
> importance of reading the screen.
>
> We've also suggested to our libraries that they try a few checkin tests:
>
> With a clean checkin screen, checkin a series of items and put them all on
> a cart in the order they were checked in. When the cart is full, export the
> entire list of items from the checkin screen. Match up the exported item
> list to the items on the cart. Items on the cart, but not on the list
> didn't get checked in and looking at the sequence of checkins may help
> identify how items got missed.
>
> This diligence has helped, and we could certainly say that the ultimate
> problem is that staff need to pay closer attention to the screen. But that
> doesn't mean we should let the software totally off the hook. As others
> have mentioned, misscans, the client not keeping up with staff, the need to
> click or tab to acknowledge messages, all require a lot of attention from
> the staff user.
>
> Circulation desks are busy. As previously mentioned, there is a lot of
> multitasking going on. It's the job of circ desk staffers to provide high
> quality service to their customers. It's the job of the software to provide
> high quality service to the circ desk staffers.
>
> Hopefully, the transition to the web based client should go a long way
> toward providing a smooth and intuitive interface so that the staff's main
> focus can be on their customers.
>
> -Michele
>
>
> On 4/11/2014 4:23 PM, Buzzy Nielsen wrote:
>
>> I think they're enabled by default. If you plug speakers in to the
>> computer or
>> turn up the sound, you should hear them. I will say, however, that the
>> default
>> confirmation sound for a successful checkin is pretty soft, so our
>> systems staff
>> replaced it with something more audible. Hopefully Brent will see this
>> message
>> and respond with more details on how to do that!
>>
>> Cheers!
>> Buzzy
>>
>> 
>> Library Director
>> Hood River County Library District
>> 502 State Street
>> Hood River, Oregon 97031
>> 541-387-7062
>> http://hoodriverlibrary.org
>>
>> On 04/11/2014 12:58 PM, Holly Brennan wrote:
>>
>>>
>>> In addition to turning off the scanner beep, which helps, we've also
>>> turned on
>>> Evergreen's sounds on checkin workstation. That has also helped quite a
>>> bit.
>>>
>>> Wait, there are sounds?! How does one activate this?
>>>
>>> -Holly
>>>
>>>
>>
> --
> Michele Morgan, Technical Assistant
> North of Boston Library Exchange, Danvers Massachusetts
> mmor...@noblenet.org
>



-- 
Ruth Frasur
Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
Library
10 W. College Street in Hagerstown, Indiana (47346)
p (765) 489-5632; f (765) 489-5808

Our Kickin' Website   Our Rockin' Facebook
Page   and Stuff I'm
Reading

Re: [OPEN-ILS-GENERAL] browser client update for 2014-04-11

[Ruth Frasur]

Bill,

Thanks so much for this update.


On Fri, Apr 11, 2014 at 2:35 PM, Bill Erickson wrote:

> Hi All,
>
> This is mainly just a "what's going on" update, though I do discuss some
> issues we're facing with un-trusted SSL certificates for those that are
> curious:
>
> http://wiki.evergreen-ils.org/doku.php?id=dev:browser_staff:dev_notes
>
> -b
>
> --
> Bill Erickson
> | Senior Software Developer
> | phone: 877-OPEN-ILS (673-6457)
> | email: ber...@esilibrary.com
> | web: http://esilibrary.com
> | Equinox Software, Inc. / The Open Source Experts
>
>


-- 
Ruth Frasur
Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
Library
10 W. College Street in Hagerstown, Indiana (47346)
p (765) 489-5632; f (765) 489-5808

Our Kickin' Website   Our Rockin' Facebook
Page   and Stuff I'm
Reading

Re: [OPEN-ILS-GENERAL] contact list from conference

[Holly Brennan]

Thank you!

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of 
Elisabeth Keppler
Sent: Friday, April 11, 2014 1:30 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] contact list from conference

Here you go.

--
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070

Re: [OPEN-ILS-GENERAL] contact list from conference

[Elisabeth Keppler]

"Packet" may have been a little too big a word, but I'll scan the Attendee
List and send it to you unless Kathy Lussier gets it to you first.

Thanks,
Lise


On Fri, Apr 11, 2014 at 5:11 PM, Holly Brennan wrote:

>  I missed a packet too?! Jeez, all I ended up with was my nametag and the
> conference schedule. My body believed it to be 4am when I registered, so
> I'll blame jetlag.
>
>
>
> Yes please.
>
>
>
> -Holly
>
>
>
> *From:* open-ils-general-boun...@list.georgialibraries.org [mailto:
> open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Elisabeth
> Keppler
> *Sent:* Friday, April 11, 2014 1:05 PM
> *To:* Evergreen Discussion Group
> *Subject:* Re: [OPEN-ILS-GENERAL] contact list from conference
>
>
>
> Holly, an Attendee List was in my registration packet.  Do you need a copy?
>
>
>
> Lise
>
>
>
> On Fri, Apr 11, 2014 at 4:56 PM, Holly Brennan 
> wrote:
>
> At last year's conference there was a list distributed containing the
> names, emails, twitter/IRC handles of participants. If this was available
> in Boston I completely missed it and I NEED it now.
>
>
>
> Any chance someone has a shareable copy? Thanks!
>
>
>
> -Holly
>
>
>
>
>
>
>
>
>
> Holly Brennan
>
> Library Technology Specialist
>
> Homer Public Library
>
> 907-235-3180 (main)
>
> 907-435-3154 (direct)
>
> hbren...@cityofhomer-ak.gov
>
>
>
>
>
>
>
> --
>
> Lise Keppler
>
> Forsyth County Public Library
>
> 660 W 5th St
>
> Winston Salem NC 27101
>
> 336-703-3070
>



-- 
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070

Re: [OPEN-ILS-GENERAL] contact list from conference

[Holly Brennan]

I missed a packet too?! Jeez, all I ended up with was my nametag and the 
conference schedule. My body believed it to be 4am when I registered, so 
I'll blame jetlag.

Yes please.

-Holly

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of 
Elisabeth Keppler
Sent: Friday, April 11, 2014 1:05 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] contact list from conference

Holly, an Attendee List was in my registration packet.  Do you need a copy?

Lise

On Fri, Apr 11, 2014 at 4:56 PM, Holly Brennan 
mailto:haderh...@ci.homer.ak.us>> wrote:
At last year's conference there was a list distributed containing the names, 
emails, twitter/IRC handles of participants. If this was available in Boston I 
completely missed it and I NEED it now.

Any chance someone has a shareable copy? Thanks!

-Holly




Holly Brennan
Library Technology Specialist
Homer Public Library
907-235-3180 (main)
907-435-3154 (direct)
hbren...@cityofhomer-ak.gov




--
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070

Re: [OPEN-ILS-GENERAL] contact list from conference

[Elisabeth Keppler]

Holly, an Attendee List was in my registration packet.  Do you need a copy?

Lise


On Fri, Apr 11, 2014 at 4:56 PM, Holly Brennan wrote:

>  At last year's conference there was a list distributed containing the
> names, emails, twitter/IRC handles of participants. If this was available
> in Boston I completely missed it and I NEED it now.
>
>
>
> Any chance someone has a shareable copy? Thanks!
>
>
>
> -Holly
>
>
>
>
>
>
>
>
>
> Holly Brennan
>
> Library Technology Specialist
>
> Homer Public Library
>
> 907-235-3180 (main)
>
> 907-435-3154 (direct)
>
> hbren...@cityofhomer-ak.gov
>
>
>



-- 
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070

[OPEN-ILS-GENERAL] contact list from conference

[Holly Brennan]

At last year's conference there was a list distributed containing the names, 
emails, twitter/IRC handles of participants. If this was available in Boston I 
completely missed it and I NEED it now.

Any chance someone has a shareable copy? Thanks!

-Holly




Holly Brennan
Library Technology Specialist
Homer Public Library
907-235-3180 (main)
907-435-3154 (direct)
hbren...@cityofhomer-ak.gov

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Michele Morgan]

Just wanted to add one more thought to this thread.

Our libraries deal with checkin errors as well. The same was true in our 
previous library systems, but we had a LOT of questions about items not getting 
checked in after we migrated to Evergreen.


As others have mentioned, we have encouraged our libraries to turn off scanner 
beeps and rely on the sounds made by Evergreen, and stressed the importance of 
reading the screen.


We've also suggested to our libraries that they try a few checkin tests:

With a clean checkin screen, checkin a series of items and put them all on a 
cart in the order they were checked in. When the cart is full, export the entire 
list of items from the checkin screen. Match up the exported item list to the 
items on the cart. Items on the cart, but not on the list didn't get checked in 
and looking at the sequence of checkins may help identify how items got missed.


This diligence has helped, and we could certainly say that the ultimate problem 
is that staff need to pay closer attention to the screen. But that doesn't mean 
we should let the software totally off the hook. As others have mentioned, 
misscans, the client not keeping up with staff, the need to click or tab to 
acknowledge messages, all require a lot of attention from the staff user.


Circulation desks are busy. As previously mentioned, there is a lot of 
multitasking going on. It's the job of circ desk staffers to provide high 
quality service to their customers. It's the job of the software to provide high 
quality service to the circ desk staffers.


Hopefully, the transition to the web based client should go a long way toward 
providing a smooth and intuitive interface so that the staff's main focus can be 
on their customers.


-Michele

On 4/11/2014 4:23 PM, Buzzy Nielsen wrote:

I think they're enabled by default. If you plug speakers in to the computer or
turn up the sound, you should hear them. I will say, however, that the default
confirmation sound for a successful checkin is pretty soft, so our systems staff
replaced it with something more audible. Hopefully Brent will see this message
and respond with more details on how to do that!

Cheers!
Buzzy


Library Director
Hood River County Library District
502 State Street
Hood River, Oregon 97031
541-387-7062
http://hoodriverlibrary.org

On 04/11/2014 12:58 PM, Holly Brennan wrote:


In addition to turning off the scanner beep, which helps, we've also turned on
Evergreen's sounds on checkin workstation. That has also helped quite a bit.

Wait, there are sounds?! How does one activate this?

-Holly





--
Michele Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Holly Brennan]

I would definitely appreciate more info, so I too can change sound settings if 
the defaults aren't great. Perhaps they are on currently, but we always have 
our circ desk computer speakers off to avoid blasting noise from those pesky 
internet ads. But our designated check *IN* station is rarely used for anything 
but. This could be very helpful!

Thanks, Buzzy! You never know what you might learn from these emails.

-Holly

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Buzzy 
Nielsen
Sent: Friday, April 11, 2014 12:23 PM
To: open-ils-general@list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?

I think they're enabled by default. If you plug speakers in to the computer or 
turn up the sound, you should hear them. I will say, however, that the default 
confirmation sound for a successful checkin is pretty soft, so our systems 
staff replaced it with something more audible. Hopefully Brent will see this 
message and respond with more details on how to do that!

Cheers!
Buzzy


Library Director
Hood River County Library District
502 State Street
Hood River, Oregon 97031
541-387-7062
http://hoodriverlibrary.org
On 04/11/2014 12:58 PM, Holly Brennan wrote:
In addition to turning off the scanner beep, which helps, we've also turned on 
Evergreen's sounds on checkin workstation. That has also helped quite a bit.

Wait, there are sounds?! How does one activate this?

-Holly

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Buzzy Nielsen]

  
  
I think they're
enabled by default. If you plug speakers in to the computer or
turn up the sound, you should hear them. I will say,
  however, that the default confirmation sound for a successful
  checkin is pretty soft, so our systems staff replaced it with
  something more audible. Hopefully Brent will see this message and
  respond with more details on how to do that!
  
  Cheers!
  Buzzy
  

Library Director
Hood River County Library District
502 State Street
Hood River, Oregon 97031
541-387-7062
http://hoodriverlibrary.org

  
  On 04/11/2014 12:58 PM, Holly Brennan wrote:


  In

  addition to turning off the scanner beep, which helps, we've
  also turned on Evergreen's sounds on checkin workstation. That
  has also helped quite a bit.
   
  Wait,
  there are sounds?! How does one activate this?
   
  -Holly


  

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Holly Brennan]

In addition to turning off the scanner beep, which helps, we've also turned on 
Evergreen's sounds on checkin workstation. That has also helped quite a bit.

Wait, there are sounds?! How does one activate this?

-Holly



From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Buzzy 
Nielsen
Sent: Friday, April 11, 2014 11:23 AM
To: open-ils-general@list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?

And Rogan wins the Internet for today.

In addition to turning off the scanner beep, which helps, we've also turned on 
Evergreen's sounds on checkin workstation. That has also helped quite a bit.

Thanks for your comments, folks!

Cheers!
Buzzy


Library Director
Hood River County Library District
502 State Street
Hood River, Oregon 97031
541-387-7062
http://hoodriverlibrary.org
On 04/11/2014 11:46 AM, Rogan Hamby wrote:
The only method that guarantees complete attention probably violates the Geneva 
Convention.

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Buzzy Nielsen]

  
  
And Rogan wins the
Internet for today.

In addition to turning off the scanner beep, which helps, we've
also turned on Evergreen's sounds on checkin workstation. That
has also helped quite a bit.

Thanks for your comments, folks!

Cheers!
Buzzy
  
  

Library Director
Hood River County Library District
502 State Street
Hood River, Oregon 97031
541-387-7062
http://hoodriverlibrary.org

  
  On 04/11/2014 11:46 AM, Rogan Hamby wrote:


  The only method that guarantees complete attention
probably violates the Geneva Convention.  


  

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Holly Brennan]

>>Personally, I'm pretty sure we've got PEBKAC going on. At our local library, 
>>we've implemented work flow improvements and the problem has pretty much 
>>disappeared. Still, I thought I'd ask: have any of you experienced this issue?

It’s the general consensus, but I’ll chime in, too. Yep, easy to blame the 
software but staff are the likely problem. When our library switched to 
Evergreen a year ago, we noticed a SIGNIFICANT lag time increase during scans 
and in general (just switching screens/tabs takes a lot longer). And with that 
was an increase in the number of problems with books ending up back on the 
shelves while still checked out. We are still working on patience, but our rate 
of this occurring is back to “normal”..

An Evergreen-specific feature that could be causing this is the warning when 
something is mis-scanned. I never saw that with our former ILS. I think it 
would just take anything scanned and enter it without question. Evergreen 
doesn’t let you check something out (or in) that doesn’t exist. Again, the 
actual problem is with staff not looking at the message and going on to the 
next item. Same with hold/transfer messages.

Personally, I have found that turning off the scanner beep helps (with general 
workflow, not ILS-specific). But others freaked out when I did this with a circ 
desk scanner, so now it’s just the one at my personal desk that doesn’t beep. I 
know it helps me look at the screen every time!

-Holly

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Buzzy 
Nielsen
Sent: Friday, April 11, 2014 9:02 AM
To: Evergreen general listserv
Subject: [OPEN-ILS-GENERAL] Items not checking in?

Hi folks,

We have libraries in our consortium that are claiming that Evergreen is not 
properly checking in items, i.e. that they're scanning the items for check in 
but the system isn't taking the item off the patron's account. We're running 
2.5.1.

Personally, I'm pretty sure we've got PEBKAC going on. At our local library, 
we've implemented work flow improvements and the problem has pretty much 
disappeared. Still, I thought I'd ask: have any of you experienced this issue?

Cheers!
Buzzy


***
Library Director
Hood River County Library District
502 State St
Hood River, OR, 97031
541-387-7062
http://hoodriverlibrary.org

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Rogan Hamby]

The only method that guarantees complete attention probably violates the
Geneva Convention.


On Fri, Apr 11, 2014 at 2:34 PM, Ruth Frasur  wrote:

> We turned the beeps off at my previous library which forced staff to look
> at the screen.  It still didn't always work.   They still didn't always
> make sure that what they expect to happen happened.
>
>
> On Fri, Apr 11, 2014 at 2:28 PM, McCanna, Terran <
> tmcca...@georgialibraries.org> wrote:
>
>> Agreed. Staff going too fast and not watching the screen has been an
>> issue with every ILS in every library I've ever worked at, and it's not
>> surprising if they're at the desk because they are so often trying to
>> multitask. I've worked several places (some using Evergreen, some using
>> those OTHER ILSes) that had a standard policy of checking in every cart of
>> books twice (usually once as they were turned in, then again checking a
>> whole cart before shelving) to catch things that were missed the first time.
>>
>>
>> Terran McCanna
>> PINES Program Manager
>> Georgia Public Library Service
>> 1800 Century Place, Suite 150
>> Atlanta, GA 30345
>> 404-235-7138
>> tmcca...@georgialibraries.org
>>
>> - Original Message -
>> From: "Elisabeth Keppler" 
>> To: "Evergreen Discussion Group" <
>> open-ils-general@list.georgialibraries.org>
>> Sent: Friday, April 11, 2014 1:59:37 PM
>> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
>>
>>
>> Our cases of check-ins not going through seem to be almost always because
>> staff was going faster than Evergreen could handle. Because of the beep,
>> they think the scan was accepted and aren't always as vigilant about
>> watching the screen as they could be. This has also happened at check-out.
>> The result of that, of course, is that the catalog thinks the item is still
>> on the shelf and it doesn't appear on the patron's record at all. Joan's
>> suggestion of disabling the beep sounds like a winner.
>>
>>
>> Re pre-cats, we don't allow staff to use them. If a patron brings an item
>> to the desk that isn't in the catalog, we try to find another copy for them
>> but don't let them check out the copy in their hands until it can be added
>> to the system.
>>
>>
>> Lise
>>
>>
>> --
>>
>> Lise Keppler
>> Forsyth County Public Library
>>
>> 660 W 5th St
>> Winston Salem NC 27101
>> 336-703-3070
>>
>
>
>
> --
> Ruth Frasur
> Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
> Library
> 10 W. College Street in Hagerstown, Indiana (47346)
> p (765) 489-5632; f (765) 489-5808
>
> Our Kickin' Website   Our Rockin' Facebook
> Page   and Stuff I'm 
> Reading
>
>


-- 

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

"You don't have to burn books to destroy a culture. Just get people to stop
reading them."
-- Ray Bradbury 

"You can never get a cup of tea large enough or a book long enough to suit
me."
-- C.S. Lewis 

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Ruth Frasur]

We turned the beeps off at my previous library which forced staff to look
at the screen.  It still didn't always work.   They still didn't always
make sure that what they expect to happen happened.


On Fri, Apr 11, 2014 at 2:28 PM, McCanna, Terran <
tmcca...@georgialibraries.org> wrote:

> Agreed. Staff going too fast and not watching the screen has been an issue
> with every ILS in every library I've ever worked at, and it's not
> surprising if they're at the desk because they are so often trying to
> multitask. I've worked several places (some using Evergreen, some using
> those OTHER ILSes) that had a standard policy of checking in every cart of
> books twice (usually once as they were turned in, then again checking a
> whole cart before shelving) to catch things that were missed the first time.
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, GA 30345
> 404-235-7138
> tmcca...@georgialibraries.org
>
> - Original Message -
> From: "Elisabeth Keppler" 
> To: "Evergreen Discussion Group" <
> open-ils-general@list.georgialibraries.org>
> Sent: Friday, April 11, 2014 1:59:37 PM
> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
>
>
> Our cases of check-ins not going through seem to be almost always because
> staff was going faster than Evergreen could handle. Because of the beep,
> they think the scan was accepted and aren't always as vigilant about
> watching the screen as they could be. This has also happened at check-out.
> The result of that, of course, is that the catalog thinks the item is still
> on the shelf and it doesn't appear on the patron's record at all. Joan's
> suggestion of disabling the beep sounds like a winner.
>
>
> Re pre-cats, we don't allow staff to use them. If a patron brings an item
> to the desk that isn't in the catalog, we try to find another copy for them
> but don't let them check out the copy in their hands until it can be added
> to the system.
>
>
> Lise
>
>
> --
>
> Lise Keppler
> Forsyth County Public Library
>
> 660 W 5th St
> Winston Salem NC 27101
> 336-703-3070
>



-- 
Ruth Frasur
Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
Library
10 W. College Street in Hagerstown, Indiana (47346)
p (765) 489-5632; f (765) 489-5808

Our Kickin' Website   Our Rockin' Facebook
Page   and Stuff I'm
Reading

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Andrea Buntz Neiman]

On 4/11/2014 2:28 PM, McCanna, Terran wrote:

Agreed. Staff going too fast and not watching the screen has been an issue with 
every ILS in every library I've ever worked at, and it's not surprising if 
they're at the desk because they are so often trying to multitask.


Exactly this.  Plus, if you use alert messages/check-in notes, these 
have to be clicked through/tabbed through before you can resume scanning 
items.  The vast majority of our missed checkins come from this or some 
other form of PEBKAC.  We're pretty generous with the use of Claimed 
Returned (which TBH doesn't totally alleviate the customer service 
issue), but I'm constantly telling circ staff to SLOW DOWN AND PAY 
ATTENTION!


A.


Andrea Buntz Neiman, MLS
Librarian II, Public Services
Kent County Public Library
408 High Street
Chestertown, MD 21620
410-778-3636 x2115
www.kentcountylibrary.org

[OPEN-ILS-GENERAL] browser client update for 2014-04-11

[Bill Erickson]

Hi All,

This is mainly just a "what's going on" update, though I do discuss some
issues we're facing with un-trusted SSL certificates for those that are
curious:

http://wiki.evergreen-ils.org/doku.php?id=dev:browser_staff:dev_notes

-b

-- 
Bill Erickson
| Senior Software Developer
| phone: 877-OPEN-ILS (673-6457)
| email: ber...@esilibrary.com
| web: http://esilibrary.com
| Equinox Software, Inc. / The Open Source Experts

Re: [OPEN-ILS-GENERAL] Items not checking in?

[McCanna, Terran]

Agreed. Staff going too fast and not watching the screen has been an issue with 
every ILS in every library I've ever worked at, and it's not surprising if 
they're at the desk because they are so often trying to multitask. I've worked 
several places (some using Evergreen, some using those OTHER ILSes) that had a 
standard policy of checking in every cart of books twice (usually once as they 
were turned in, then again checking a whole cart before shelving) to catch 
things that were missed the first time. 


Terran McCanna 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, GA 30345 
404-235-7138 
tmcca...@georgialibraries.org 

- Original Message -
From: "Elisabeth Keppler" 
To: "Evergreen Discussion Group" 
Sent: Friday, April 11, 2014 1:59:37 PM
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?


Our cases of check-ins not going through seem to be almost always because staff 
was going faster than Evergreen could handle. Because of the beep, they think 
the scan was accepted and aren't always as vigilant about watching the screen 
as they could be. This has also happened at check-out. The result of that, of 
course, is that the catalog thinks the item is still on the shelf and it 
doesn't appear on the patron's record at all. Joan's suggestion of disabling 
the beep sounds like a winner. 


Re pre-cats, we don't allow staff to use them. If a patron brings an item to 
the desk that isn't in the catalog, we try to find another copy for them but 
don't let them check out the copy in their hands until it can be added to the 
system. 


Lise 


-- 

Lise Keppler 
Forsyth County Public Library 

660 W 5th St 
Winston Salem NC 27101 
336-703-3070 

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Elisabeth Keppler]

Our cases of check-ins not going through seem to be almost always because
staff was going faster than Evergreen could handle.  Because of the beep,
they think the scan was accepted and aren't always as vigilant about
watching the screen as they could be.  This has also happened at check-out.
 The result of that, of course, is that the catalog thinks the item is
still on the shelf and it doesn't appear on the patron's record at all.
 Joan's suggestion of disabling the beep sounds like a winner.

Re pre-cats, we don't allow staff to use them.  If a patron brings an item
to the desk that isn't in the catalog, we try to find another copy for them
but don't let them check out the copy in their hands until it can be added
to the system.

Lise

-- 
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Joan Kranich]

Hello,

Our libraries have also reported that after checking in items the items 
remained on the patron record.  We started on release 2.2 and now on 2.4 so our 
reports have not been specific to a release.  Some of our libraries have 
disabled the beep on the scanner and tell us that has improved the situation.

Mis-scans lead to the problem as well.  If the mis-scan occurs at check out 
staff are usually prompted to create a pre-cat record.  If they proceed with 
the pre-cat they are checking out the item with the mis-scanned barcode.  When 
the item is checked in with a correctly scanned barcode it does not remove the 
pre-cat from the patron’s record because the barcodes do not match.

Joan

Joan Kranich
C/W MARS Member Services
jkran...@cwmars.org
508-755-3323 ext. 21

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Tony 
Bandy
Sent: Friday, April 11, 2014 1:07 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?

Hi Buzzy, folks,

We’ve experienced this a bit in our consortium as well and can’t seem to really 
track down a persistent identifying cause….best luck we have had has been with 
adjusting barcode scanners and telling staff to slow down on scanning things.  
Not real scientific, but seems to help…

-Tony

Tony Bandy
to...@ohionet.org
OHIONET
1500 West Lane Ave.
Columbus, OH  43221-3975
614-486-2966 x19

From: 
open-ils-general-boun...@list.georgialibraries.org
 [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Buzzy 
Nielsen
Sent: Friday, April 11, 2014 1:02 PM
To: Evergreen general listserv
Subject: [OPEN-ILS-GENERAL] Items not checking in?

Hi folks,

We have libraries in our consortium that are claiming that Evergreen is not 
properly checking in items, i.e. that they're scanning the items for check in 
but the system isn't taking the item off the patron's account. We're running 
2.5.1.

Personally, I'm pretty sure we've got PEBKAC going on. At our local library, 
we've implemented work flow improvements and the problem has pretty much 
disappeared. Still, I thought I'd ask: have any of you experienced this issue?

Cheers!
Buzzy


***
Library Director
Hood River County Library District
502 State St
Hood River, OR, 97031
541-387-7062
http://hoodriverlibrary.org

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Tony Bandy]

Hi Buzzy, folks,

We’ve experienced this a bit in our consortium as well and can’t seem to really 
track down a persistent identifying cause….best luck we have had has been with 
adjusting barcode scanners and telling staff to slow down on scanning things.  
Not real scientific, but seems to help…

-Tony

Tony Bandy
to...@ohionet.org
OHIONET
1500 West Lane Ave.
Columbus, OH  43221-3975
614-486-2966 x19

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Buzzy 
Nielsen
Sent: Friday, April 11, 2014 1:02 PM
To: Evergreen general listserv
Subject: [OPEN-ILS-GENERAL] Items not checking in?

Hi folks,

We have libraries in our consortium that are claiming that Evergreen is not 
properly checking in items, i.e. that they're scanning the items for check in 
but the system isn't taking the item off the patron's account. We're running 
2.5.1.

Personally, I'm pretty sure we've got PEBKAC going on. At our local library, 
we've implemented work flow improvements and the problem has pretty much 
disappeared. Still, I thought I'd ask: have any of you experienced this issue?

Cheers!
Buzzy


***
Library Director
Hood River County Library District
502 State St
Hood River, OR, 97031
541-387-7062
http://hoodriverlibrary.org

Re: [OPEN-ILS-GENERAL] Items not checking in?

[Jason Etheridge]

> We have libraries in our consortium that are claiming that Evergreen is not
> properly checking in items, i.e. that they're scanning the items for check
> in but the system isn't taking the item off the patron's account. We're
> running 2.5.1.

Buzzy, is it a case of items lingering in Items Out because there are
still unpaid bills attached to the transactions?

-- 
Jason Etheridge
| Support Manager
| Equinox Software, Inc. / The Open Source Experts
| phone: 1-877-OPEN-ILS (673-6457)
| email: ja...@esilibrary.com
| web: http://www.esilibrary.com

[OPEN-ILS-GENERAL] Items not checking in?

[Buzzy Nielsen]

Hi folks,

We have libraries in our consortium that are claiming that Evergreen is not 
properly checking in items, i.e. that they're scanning the items for check in 
but the system isn't taking the item off the patron's account. We're running 
2.5.1.

Personally, I'm pretty sure we've got PEBKAC going on. At our local library, 
we've implemented work flow improvements and the problem has pretty much 
disappeared. Still, I thought I'd ask: have any of you experienced this issue?

Cheers!
Buzzy


***
Library Director
Hood River County Library District
502 State St
Hood River, OR, 97031
541-387-7062
http://hoodriverlibrary.org

Re: [OPEN-ILS-GENERAL] Question about messages on patron accounts

[Dale, Dawn]

Thanks, Erica! I wasn't aware of that.

Dawn Dale
PINES Helpdesk Manager
Georgia Public Library Service
1800 Century Place
Suite 150
Atlanta, GA 30345
404-235-7136
dd...@georgialibraries.org

- Original Message -
From: "Erica Rohlfs" 
To: "Evergreen Discussion Group" 
Sent: Thursday, April 10, 2014 5:03:29 PM
Subject: Re: [OPEN-ILS-GENERAL] Question about messages on patron accounts





Hi Deana! 



Are you referring to the notes/alerts/blocks listed under Messages within the 
patron account? You can control how far out into your system staff members see 
these notes and alerts under Standing Penalties. Admin -> Local Administration 
-> Standing Penalties. You will want to specify the org_depth for the penalty 
in question. What I am noticing, though, is that the adjustment to the 
org_depth does not retroactively make the notes visible further out in the 
system. It will only apply to the notes or alerts I add after I adjust my 
org_depth. Perhaps others out there know a trick or two to get the older 
messages to display further out into your system? 

Does this help? 



Erica 



On Thu, Apr 10, 2014 at 4:26 PM, Deana Cunningham < 
deana.cunning...@granvillecounty.org > wrote: 




Hi all, 


Myself and another staff member were looking at the same patron account at the 
same time yesterday and had two different sets of notes show up! Are notes, 
alerts and messages specific to the branch where they were placed? 


System generated messages show up in both locations (and are preceded by the 
abbreviation for our library system). Notes by staff are preceded by the 
abbreviation for the branch where the workstation was registered. Is there a 
library setting somewhere to make these visible across all our branches? 


Thanks - again! 


Deana 



Deana Cunningham 
Branch Manager, South Branch Library 
1550 S. Campus Dr. 
Creedmoor, NC 27522 
Phone: (919) 528-1752 
Fax: (919) 528-1376 
deana.cunning...@granvillecounty.org 



-- 

Erica Rohlfs
Education Librarian
Equinox Software Inc. / The Open Source Experts 
Phone: 770-709-5572 | 1-877-OPEN-ILS (673-6457) x5572
Email: eroh...@esilibrary.com Web: http://www.esilibrary.com 

Re: [OPEN-ILS-GENERAL] View Holds Screen

[Borthwick, Fiona]

Thank you so much to everyone for your responses.

I have done some more testing but still not getting satisfactory results.

I have a feeling that the consortium discovered that they had to have
VIEW_USER set to a consortium depth in the past but I cannot remember why.
 However I tried changing this depth for the Circulation Administrators
permission group (this is the group used by most of the branch logins) but
there was no difference at all.

The VIEW_USER permission still had the depth set to Consortium at the top
Staff level so I changed it here too.  This had a little bit of impact as
now when I try to retrieve patron from the View Holds screen, I got a
VIEW_USER Permission Denied window and prompted for authorisation.  However
simply closing this window down then shows the patron record so it doesn't
really work.

Ideally the View Holds screen needs to be changed so that the individual
system within the consortium can only see the holds queue for their
branches.  Then this other problem would not arise.  It would appear from
Mike's email that some development work would be required in this area.

I have been playing about with the VIEW_HOLDS permission but this doesn't
seem to have any influence on this screen.

Thanks again.

Fiona


On 9 April 2014 21:36, Pam Smith  wrote:

>
> Our policy is similar to Fiona's, we do not share across our systems and do
> not allow staff to view patron records in other systems.
>
> We set System as the permission depth for View_User for all staff logins.
> When I tested it in View Holds with a regular staff login, I was blocked
> from retrieving a patron record from another system.
>
> I hope this is helpful.
>
> Pam
>
>
> Pamela Smith
> Technical Services/Systems Librarian
> 13 South St.
> Hanover, NH 03755
> 603.643.4120 x3257
>
>
>
> -Original Message-
> From: open-ils-general-boun...@list.georgialibraries.org
> [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of
> Jason Etheridge
> Sent: Wednesday, April 09, 2014 4:00 PM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] View Holds Screen
>
> > Can anyone shed any light on how to control this please?  This
> > customer only wants to be able to see their own local authority's
> > holds and more importantly be prevented from being able to access a
> > patron record that doesn't belong to them.
>
> So the Patron Opt-In feature is a "keep the honest folk out" sort of lock.
> Some libraries tighten down their VIEW_USER permission depths to create
> user
> silos, but I'm not sure how they get around the problem of the Admin user,
> which usually has its home library set to the top of the org hierarchy, and
> also usually gets credit for having "created" bib records, etc.
>  Restricting
> the perm depth on VIEW_USER would trip over display of the Admin user in
> some interfaces.
>
> How do folks deal with that?
>
> --
> Jason Etheridge
> | Support Manager
> | Equinox Software, Inc. / The Open Source Experts
> | phone: 1-877-OPEN-ILS (673-6457)
> | email: ja...@esilibrary.com
> | web: http://www.esilibrary.com
>
>


-- 

Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions

+44 (0) 800 756 6803 (phone)
+44 (0) 7540 768230  (mobile)
+44 (0) 131 2088578  (direct dial)
+44 (0) 800 756 6384 (fax)fiona.borthw...@ptfs-europe.com
skype: fionaborthwick1
http://www.ptfs-europe.com