RE: [rt-users] Problems Multi taksing
This is if you do
SHOW Processlist;
in mysql.
I think we may have found the cause of the problem: every user is a
privileged user who had modifyticket rights. Of course this brings problems
once the database is growing. I'm going to change all permissions today and
hope this will do the trick..
Thanks,
Alain
-Original Message-
From: Dmitri Tikhonov [mailto:[EMAIL PROTECTED]
Sent: maandag 30 oktober 2006 19:23
To: Alain Sips
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problems Multi taksing
On Mon, 2006-10-30 at 09:18 +0100, Alain Sips wrote:
I checked where it can be, and one thing I found out is that when you
want to retrieve a ticket, a lock is set during the time the ticket
gets displayed on the screen, for example:
| 40456 | rt_user | rtdb.vianetworks.nl:56980 | rt3 | Query |8
| User lock| SELECT
GET_LOCK('Apache-Session-3623293be2c14213fb0441bcba44ccf0', 3600)
Which table is this from?
- Dmitri.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hyperlinks in tickets not clickable
See http://wiki.bestpractical.com/index.cgi?ClickableLinks [EMAIL PROTECTED] wrote on 10/28/2006 10:37:02 AM: Any sort of URL hyperlinks in tickets are not clickable. Is there any configuration switch to enable this? Regards ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] migrating to another server(-version)
Hey there, i have RT 3.0.12 installed and productive; configured and used queues, tickets, users etc. I have installed a blank RT 3.6.1 on another server an want to migrate the whole system. any hints, howtos or ideas how to get this done without loosing nerves? ;) greets and thanks in advance, joey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] maximum attachments..
I'm experiencing the same problem with our production RT instance. I did a fresh install of RT (in both cases, the version is 3.6.1) on my local system, and multiple attachments work correctly. I've been through the configs in both cases, and can't seem to see a difference that would affect multiple attachments. The symptom in my case is when trying to attach multiple attachments to a ticket, when the Add More Files button is clicked to add the second file, the checkbox and name of the first attached file is replaced by a checkbox and name of the second file to be attached. Also, if the ticket is updated at that point, neither attachment is used. If only a single attachment is used, it affixes to the ticket correctly. On Mon, October 30, 2006 3:33 pm, Aubrey King wrote: Nothing? Aubrey King Systems Engineer IP Systems Engineering Global Crossing, Ltd. On Fri, 27 Oct 2006, Aubrey King wrote: Hi there. I have been using rt for a looong time and I've never had anyone need to put in more than 2 attachments.. until today. We have debian sarge, rt 3.2.1, mysql 4.0.23. Here is pertinent stuff: rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf max_allowed_packet = 30M max_allowed_packet = 30M rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm # added by aubrey to try getting more attachments. Set($MaxAttachmentLength, 10); # $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored # Set($MaxAttachmentSize , 1000); Set($MaxAttachmentSize , 3000); # $TruncateLongAttachments: if this is set to a non-undef value, # RT will truncate attachments longer than MaxAttachmentLength. Set($TruncateLongAttachments , undef); # $DropLongAttachments: if this is set to a non-undef value, # RT will silently drop attachments longer than MaxAttachmentLength. Set($DropLongAttachments , undef); # if TrustHTMLAttachments is not defined, we will display them Set($TrustHTMLAttachments , undef); # $MaxInlineBody is the maximum attachment size that we want to see # an attachment uses if not specified. Must be recognized by Can someone give me an idea of how to get this thing accepting more messages? Am I missing something obvious? Aubrey King Systems Engineer IP Systems Engineering Global Crossing, Ltd. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Search using google mini
On 10/30/06, Asif Iqbal [EMAIL PROTECTED] wrote: Hi Looking for a suggestion/hack on how to setup the apache part of RT to allow google mini or any other web crawler to search RT tickets. I am using mysql 4.0.24. I think all I have to do is giving the web crawler the username and password to access the RT web gui. How do I craft that syntax? In otherwords I need to figure out how can I access the RT using wget or curl and use the similar syntax for webcrawler. Any suggestions?! Thanks Thanks -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Postfix + rt-mailgate
Sinn Andreas [EMAIL PROTECTED] writes: When I send an email to rt, I get the following error in the maillog: fatal: execvp /opt/rt3/bin/rt-mailgate: Operation not permitted What should I do? Check the permissions on /opt/rt3/bin/rt-mailgate. -- Leif Nixon -Systems expert National Supercomputer Centre- Linkoping University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] maximum attachments..
I'm experiencing the same problem in our production RT instance. I just installed RT on my local system to see if I could duplicate the problem, but I am able to attach multiple attachments at a time on the newly installed system. In both cases, the version is 3.6.1 On Mon, October 30, 2006 3:33 pm, Aubrey King wrote: Nothing? Aubrey King Systems Engineer IP Systems Engineering Global Crossing, Ltd. On Fri, 27 Oct 2006, Aubrey King wrote: Hi there. I have been using rt for a looong time and I've never had anyone need to put in more than 2 attachments.. until today. We have debian sarge, rt 3.2.1, mysql 4.0.23. Here is pertinent stuff: rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf max_allowed_packet = 30M max_allowed_packet = 30M rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm # added by aubrey to try getting more attachments. Set($MaxAttachmentLength, 10); # $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored # Set($MaxAttachmentSize , 1000); Set($MaxAttachmentSize , 3000); # $TruncateLongAttachments: if this is set to a non-undef value, # RT will truncate attachments longer than MaxAttachmentLength. Set($TruncateLongAttachments , undef); # $DropLongAttachments: if this is set to a non-undef value, # RT will silently drop attachments longer than MaxAttachmentLength. Set($DropLongAttachments , undef); # if TrustHTMLAttachments is not defined, we will display them Set($TrustHTMLAttachments , undef); # $MaxInlineBody is the maximum attachment size that we want to see # an attachment uses if not specified. Must be recognized by Can someone give me an idea of how to get this thing accepting more messages? Am I missing something obvious? Aubrey King Systems Engineer IP Systems Engineering Global Crossing, Ltd. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] maximum attachments..
Sorry for the double post On Tue, October 31, 2006 9:33 am, [EMAIL PROTECTED] wrote: I'm experiencing the same problem with our production RT instance. I did a fresh install of RT (in both cases, the version is 3.6.1) on my local system, and multiple attachments work correctly. I've been through the configs in both cases, and can't seem to see a difference that would affect multiple attachments. The symptom in my case is when trying to attach multiple attachments to a ticket, when the Add More Files button is clicked to add the second file, the checkbox and name of the first attached file is replaced by a checkbox and name of the second file to be attached. Also, if the ticket is updated at that point, neither attachment is used. If only a single attachment is used, it affixes to the ticket correctly. On Mon, October 30, 2006 3:33 pm, Aubrey King wrote: Nothing? Aubrey King Systems Engineer IP Systems Engineering Global Crossing, Ltd. On Fri, 27 Oct 2006, Aubrey King wrote: Hi there. I have been using rt for a looong time and I've never had anyone need to put in more than 2 attachments.. until today. We have debian sarge, rt 3.2.1, mysql 4.0.23. Here is pertinent stuff: rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf max_allowed_packet = 30M max_allowed_packet = 30M rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm # added by aubrey to try getting more attachments. Set($MaxAttachmentLength, 10); # $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored # Set($MaxAttachmentSize , 1000); Set($MaxAttachmentSize , 3000); # $TruncateLongAttachments: if this is set to a non-undef value, # RT will truncate attachments longer than MaxAttachmentLength. Set($TruncateLongAttachments , undef); # $DropLongAttachments: if this is set to a non-undef value, # RT will silently drop attachments longer than MaxAttachmentLength. Set($DropLongAttachments , undef); # if TrustHTMLAttachments is not defined, we will display them Set($TrustHTMLAttachments , undef); # $MaxInlineBody is the maximum attachment size that we want to see # an attachment uses if not specified. Must be recognized by Can someone give me an idea of how to get this thing accepting more messages? Am I missing something obvious? Aubrey King Systems Engineer IP Systems Engineering Global Crossing, Ltd. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: RE: RT issue: Ticket URL wrong after 'Take'?
[EMAIL PROTECTED] wrote: Pawel, yes we solved; look at the url Resolved this today, it's a bug, but I could not find an explicit reference to the code change necessary to fix it until I looked in SVN. [snip] I have quite a few users who have this flaw in their 'Highest Priority Tickets I own' box on the front page of RT. Is there a way I can edit their accounts in the DB to fix this? -- Robert G. Werner (Network Systems Administrator) [EMAIL PROTECTED] 559.244.3734 Remember, Grasshopper, falling down 1000 stairs begins by tripping over the first one. -- Confusion ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to send mail when a ticket comes in
Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ticket makes RT 3.6.1 barf
Bill wrote: On Sat, 28 Oct 2006 21:58:21 +0300 (EEST) Jussi Hamalainen [EMAIL PROTECTED] spake: On Sat, 28 Oct 2006, Bill wrote: I recently ran into a ticket which has attachments that make the RT web interface barf. Strange characters embedded in the names or something? Nope. The original email is text/plain with utf8 encoding and the headers are 7bit clean. The message contains a forwarded email, but I fail to see any obvious brokenness in it. Is it from a Mac? I've had some stuff sent from a mac with forwarded messages cause problems in mail readers... Just a thought. I forget why, but it was definitely an issue. What was the email client on the Mac? I have a lot of macs here, and I would have liked to have seen a follow-up on this. Be nice to know what the look out for. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with creating new users
Hi, I did some googling and looked on the twiki, but can't seem to find and relevant references. I've installed RT 3.6.1 on Slackware 10.2 with mod_perl (which was a bit of a PITA but that's another story :}). My instance of RT is up running against PostgreSQL 8.1.2. I managed to create two initial user accounts which show up under Configuration - Users. Today I cannot seem to add users any longer. I don't get an error when I create a new user, he exists in the database, but won't show up in the web-interface. If I try to create the user again he will be rejected as already existing. What am I doing wrong - where did I fail? Cheers, Andrej ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with creating new users
I would guess that the user is unprivileged. The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer. Andrej Ricnik-Bay [EMAIL PROTECTED] 10/31/2006 3:07:07 pm Hi, I did some googling and looked on the twiki, but can't seem to find and relevant references. I've installed RT 3.6.1 on Slackware 10.2 with mod_perl (which was a bit of a PITA but that's another story :}). My instance of RT is up running against PostgreSQL 8.1.2. I managed to create two initial user accounts which show up under Configuration - Users. Today I cannot seem to add users any longer. I don't get an error when I create a new user, he exists in the database, but won't show up in the web-interface. If I try to create the user again he will be rejected as already existing. What am I doing wrong - where did I fail? Cheers, Andrej ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
I have our 2 DNS servers listed in resolv.conf. Roberto Carvajal University of Miami 305-986-3398 -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
From your RT box, can you resolve the MX records for your domain using nslookup? On the RT box, look at /var/log/maillog and see why the mail is not getting to your watchers. Kosta Lekas -Original Message- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:28 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
I can resolve by typing nslookup rt.box.edu and it spits back the IP assigned to the box. Does reverse lookup need to be enabled, because I cannot nslookup *.*.*.* in order to get rt.box.edu in return. Maillog says that Connection refused by [127.0.0.1]. Is the box refusing to send mail from itself? -Robert -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:38 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in From your RT box, can you resolve the MX records for your domain using nslookup? On the RT box, look at /var/log/maillog and see why the mail is not getting to your watchers. Kosta Lekas -Original Message- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:28 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
You don't need the reverse. But I think you haven't finished configuring your mail server yet. Are you using sendmail or postfix? I am going home now so I can get back to you tomorrow. Have a good night. Kosta Lekas -Original Message- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:49 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in I can resolve by typing nslookup rt.box.edu and it spits back the IP assigned to the box. Does reverse lookup need to be enabled, because I cannot nslookup *.*.*.* in order to get rt.box.edu in return. Maillog says that Connection refused by [127.0.0.1]. Is the box refusing to send mail from itself? -Robert -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:38 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in From your RT box, can you resolve the MX records for your domain using nslookup? On the RT box, look at /var/log/maillog and see why the mail is not getting to your watchers. Kosta Lekas -Original Message- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:28 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to send mail when a ticket comes in
Thank you so much for you help thus far. I am using sendmail. -Robert -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 5:04 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in You don't need the reverse. But I think you haven't finished configuring your mail server yet. Are you using sendmail or postfix? I am going home now so I can get back to you tomorrow. Have a good night. Kosta Lekas -Original Message- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:49 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in I can resolve by typing nslookup rt.box.edu and it spits back the IP assigned to the box. Does reverse lookup need to be enabled, because I cannot nslookup *.*.*.* in order to get rt.box.edu in return. Maillog says that Connection refused by [127.0.0.1]. Is the box refusing to send mail from itself? -Robert -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:38 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in From your RT box, can you resolve the MX records for your domain using nslookup? On the RT box, look at /var/log/maillog and see why the mail is not getting to your watchers. Kosta Lekas -Original Message- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:28 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -Original Message- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; rt-users@lists.bestpractical.com Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] problem with Test::Inline
I am running rhel4, u3 and i'm suprised Test::Inline has been so hard to install from cpan. I have installed the Module::Build from http://www.city-fan.org/ftp/contrib/perl-modules/RPMS.rhel4/ andthen the only module left that can't install is Test::Inline. It seems to depend on File::Flat and File::Remove, when I try: perl -MCPAN -e 'install File::Remove' I get an error like this: CPAN.pm: Going to build A/AD/ADAMK/File-Remove-0.33.tar.gz Checking if your kit is complete... Looks good Writing Makefile for File::Remove CPAN: YAML loaded ok cp lib/File/Remove.pm blib/lib/File/Remove.pm Manifying blib/man3/File::Remove.3pm /usr/bin/make -- OK Running make test PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e test_harness(0, 'blib/lib', 'blib/arch') t/*.t t/01_compile..ok t/02_directories..ok t/03_deep_readonlyNOK 14/0 # Failed test 'Created t/d1/d2/f3.txt -w' # in t/03_deep_readonly.t at line 47. # Looks like you failed 1 test of 16. t/03_deep_readonlydubious Test returned status 1 (wstat 256, 0x100) DIED. FAILED test 14 Failed 1/16 tests, 93.75% okay t/99_author...skipped all skipped: Author tests not required for installation Failed Test Stat Wstat Total Fail List of Failed --- t/03_deep_readonly.t1 256161 14 1 test skipped. Failed 1/4 test scripts. 1/171 subtests failed. Files=4, Tests=171, 0 wallclock secs ( 0.31 cusr + 0.04 csys = 0.35 CPU) Failed 1/4 test programs. 1/171 subtests failed. make: *** [test_dynamic] Error 255 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force If someone has any idea, please let me know. There doesn't seem to be any RPM for this with all the required components. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] problem with Test::Inline
I am running rhel4, u3 and i'm suprised Test::Inline has been so hard to install from cpan. I have installed the Module::Build from Did you try this from within the RT directory you unpacked the source to ? make fixdeps This has worked fine for me in the past on Red Hat ES3. Didn't work ? No Prob. I recently installed a RT 3.6.1 on an old SuSE machine and had no luck with make fixdeps, which sounds a little like what might be happening for you. Try this perl -MCPAN -eshell install File::Flat See if it complains about a dependency, if so, hand install that one, then do a 'clean Module::Name' and try again. I got the list of missing dependencies from 'make testdeps' and essentially worked my way backwards, from things which had no dependencies towards the things I was having trouble installing. If you come up against a complete block its just the testing that fails in part (you'll notice your one said - Failed 1/16 tests, 93.75% okay) try a perl -MCPAN -eshell force install Module::Name Good luck. - Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Extracting Custom Field Information from E-mail
Hi Everyone, We would like to create our own version of a Self_Service Web for Request Tracker. We would like the web form to take information accepted by the web form and to e-mail a ticket to Request Tracker. We would like the user to enter values for custom fields, which could be parsed by Request Tracker to populate the custom fields, when the ticket is created. I think ExtractCustomFieldValues may do this for me. However, the lack of documentation makes it unclear on how to do this. Does anyone have any live examples of what a ExtractCustomFieldValues template file should look like? Does anyone have a good web form that would accept custom field values and mail a ticket to Request Tracker? In other words, it makes no sense to reinvent the wheel if someone has done so already. Thank you for your help in advance. Take care! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe , An Imaging and Information Company http://www.digitalglobe.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade MySQL and PHP on RT server
Dear all, I have to upgrade both MySQL and PHP on the current running RT server. My box is RHEL AS4, RT 3.6.0 with FastCGI, MySQL and PHP (the default from AS4 installation). Please let me know if there is anything i have to be careful about before doing the upgrade. Thanks and RegardsSujith Emmanuel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
