[rt-users] can we create our own scrip action in request tracker?
Can we create our own scrip actions? I want to create scrip like "Auto-reply to requestor and Cc's" Can I create the above scrip in Request Tracker either globally or for a specified queue? With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT::Logger
Most probably you're calling methods on $RT::Logger when it's not initialized, for example during loading of modules. On 10/22/07, Lamers, Dan <[EMAIL PROTECTED]> wrote: > > > > > I had a working RT system up until this morning when it appears that > RT::Logger stopped functioning. Last week I upgraded from 3.6.4 to 3.6.5 > and everything appeared to work fine. I shutdown the system for the weekend > and this morning I'm receiving a "500 Internal Server Error" when trying to > logon. > > > > My apache2/errorlog entry is: >Can't call method "debug" on an undefined value at > /opt/rt3/local/lib/RT/CurrentUser_Local.pm line 59 > > > > The relevant perl line is" > > $RT::Logger->debug( "CreateFromExternalUserInfo: entered with args: ", > @lookupargs, "\n"); > > > > > > If I comment this line from the program, it proceeds to fail on the next > RT::Logger statement including RT::Logger->info calls. If I comment out all > of the RT::Logger calls from this program, the system appears to function > normally. > > > > Any help would be greatly appreciated! > > > > Thanks, > > Dan > > > > DISCLAIMER: The information in this message is confidential and may be > legally privileged. It is intended solely for the addressee. Access to this > message by anyone else is unauthorized. If you are not the intended > recipient, any disclosure, copying, or distribution of the message, or any > action or omission taken by you in reliance on it, is prohibited and may be > unlawful. Please immediately contact the sender if you have received this > message in error. Thank you. > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] autogenerating tickets sent to [EMAIL PROTECTED]
On 10/22/07, Rogelio <[EMAIL PROTECTED]> wrote: > On 10/19/07, Drew Barnes <[EMAIL PROTECTED]> wrote: > > http://wiki.bestpractical.com/view/EmailInterface > > So, I went through and set most of those variables, and now I need to > set up [EMAIL PROTECTED] to accept mail. > > In my mail server, I now have it forwarding to > [EMAIL PROTECTED], and there is an MX record for that domain in > my DNS. > > In order for this to work, do I just now need to add "support" as a > user? How do I add users and aliases to RT? Through the RT GUI? Or > through the command line? Ah, I think I found my answer on that page: * Handling incoming mail RT handles its incoming emails with a rt-mailgate script that passes emails over http protocol to a RT's web server. Note that the HTTP interface used by mailgate is not protected by default and you must take care of it yourself. Read MailGatewayAccessControl to understand how to improve security of this interface. First of all you have to add email aliases for each queue. See the following: * ManualInstallation * Qmail - Using Qmail Aliases w/ RT * Using Procmail to deliver RT-mail to queues ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] autogenerating tickets sent to [EMAIL PROTECTED]
On 10/19/07, Drew Barnes <[EMAIL PROTECTED]> wrote: > http://wiki.bestpractical.com/view/EmailInterface So, I went through and set most of those variables, and now I need to set up [EMAIL PROTECTED] to accept mail. In my mail server, I now have it forwarding to [EMAIL PROTECTED], and there is an MX record for that domain in my DNS. In order for this to work, do I just now need to add "support" as a user? How do I add users and aliases to RT? Through the RT GUI? Or through the command line? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error starting apache Can't locate Apache/DBI.pm in @INC
I have installed mod_perl 1.3 and Apache 1.39 on a CentOS 5 system in order get Request Tracker running. When I attempt to start apache I get the following error: Syntax error on line 969 of /usr/local/apache/conf/httpd.conf: Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /usr/local/apache/ /usr/local/apache/lib/perl) at (eval 7) line 3. __ I have located the file in the following directories: /opt/.cpan/build/Apache-Session-1.84-Ad18Dp/Session/Store/DBI.pm /opt/.cpan/build/Apache-Session-1.84-Ad18Dp/blib/lib/Apache/Session/Stor e/DBI.pm /usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/DBI.pm /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Bundle/DBI.pm I have tried copying the file to /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/Apache directory. Apache starts but it throws a lot of strange errors which makes me think manually copying the file is not the correct way to resolve the error. My httpd.conf file looks like this: ServerName support.fakename.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 # this line applies to Apache2+mod_perl2 only # Below line might be incorrect, I had to use: # PerlModule Apache2::compat # mod_perl 2.0.1 from FC4 Linux # PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Anyone know what might be the problem? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with RT::Logger
I had a working RT system up until this morning when it appears that RT::Logger stopped functioning. Last week I upgraded from 3.6.4 to 3.6.5 and everything appeared to work fine. I shutdown the system for the weekend and this morning I'm receiving a "500 Internal Server Error" when trying to logon. My apache2/errorlog entry is: Can't call method "debug" on an undefined value at /opt/rt3/local/lib/RT/CurrentUser_Local.pm line 59 The relevant perl line is" $RT::Logger->debug( "CreateFromExternalUserInfo: entered with args: ", @lookupargs, "\n"); If I comment this line from the program, it proceeds to fail on the next RT::Logger statement including RT::Logger->info calls. If I comment out all of the RT::Logger calls from this program, the system appears to function normally. Any help would be greatly appreciated! Thanks, Dan DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
R: [rt-users] Move e-mail automaticly to queue?
Stupid me!!!
In
Custom action cleanup code I set as probably originally miswritten
self->TicketObj->SetQueue('Hardware');
While the correct statement was
$self->TicketObj->SetQueue('Hardware');
Sorry to the list ...
> -Messaggio originale-
> Da: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Per conto
> di Gianluca Cecchi
> Inviato: lunedì 22 ottobre 2007 17.47
> A: rt-users@lists.bestpractical.com
> Oggetto: R: [rt-users] Move e-mail automaticly to queue?
>
> I forgot to send the log presented in /var/log/messages:
>
> Oct 22 17:57:18 rt RT:
> <[EMAIL PROTECTED]> #75/857 -
> Scrip 3 (/usr/lib/perl5/vendor_
> perl/5.8.8/RT/Action/SendEmail.pm:252)
> Oct 22 17:57:18 rt RT:
> <[EMAIL PROTECTED]> sent To: my
> mail address (/usr/lib/per
> l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
> Oct 22 17:57:18 rt RT:
> <[EMAIL PROTECTED]> #75/857 -
> Scrip 4 (/usr/lib/perl5/vendor
> _perl/5.8.8/RT/Action/SendEmail.pm:252)
> Oct 22 17:57:18 rt RT:
> <[EMAIL PROTECTED]> sent Bcc:
> another admin cc address (/usr/lib
> /perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
> Oct 22 17:57:18 rt RT: Scrip 16 Commit failed: Can't locate
> object method "TicketObj" via package "self" (perhap
> s you forgot to load "self"?) at (eval 548) line 2. Stack:
> [(eval 548):2] [/usr/lib/perl5/vendor_perl/5.8.8
> /RT/ScripAction_Overlay.pm:242]
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:507]
> [/usr/lib/perl5/v
> endor_perl/5.8.8/RT/Scrips_Overlay.pm:195]
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:181]
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461]
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:74
> 6]
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:730]
> [/usr/share/rt3/html/REST/1.0/NoAuth/mail-ga
> teway:61]
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/UserDefined.pm:83)
> Oct 22 17:57:18 rt RT: Ticket 75 created in queue 'General'
> by gcecchi (/usr/lib/perl5/vendor_perl/5.8.8/RT/Tick
> et_Overlay.pm:756)
>
> > -Messaggio originale-
> > Da: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] Per conto di
> > Gianluca Cecchi
> > Inviato: lunedì 22 ottobre 2007 17.37
> > A: rt-users@lists.bestpractical.com
> > Oggetto: R: [rt-users] Move e-mail automaticly to queue?
> >
> >
> > Hi Roy, one question:
> > I create a special scrip for the "General" queue (Config ->
> Queues ->
> > General -> Scrips -> New scrip) as you suggested Then I get
> it under
> > "Current Scrips" of the queue.
> > The scrip is for condition "On Create"
> > By default for all queues there is "Scrip #3" for condition "On
> > Create" (Autoreply To Requestors with template") Do I have
> to delete
> > the global scrip for this queue or not? How in case How are they
> > parsed if there are global and per-queue scrips?
> >
> > It seems that in my case I continue to get the global scrip
> action...
> > Version is 3.6.5
> > Thanks,
> > Gianluca
> >
> >
> > > -Messaggio originale-
> > > Da: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED] Per
> conto di Roy
> > > El-Hames
> > > Inviato: martedì 17 luglio 2007 17.45
> > > A: Steve Anderson
> > > Cc: rt-users@lists.bestpractical.com
> > > Oggetto: Re: [rt-users] Move e-mail automaticly to queue?
> > >
> > > But if you want to do from RT you can easily by creating a
> > > queue->scrip in the queue receiving the email; Condition:On
> > > Create Action:user defined Template : Blank
> > >
> > > Custom action prep code: return 1;
> > > Custom action cleanup code: if ($self->TicketObj->Subject(
> > ) =~ /YOUR
> > > SUBJECT YOU WANT TO MATCH/i ) {
> > >
> > > self->TicketObj->SetQueue('Your distenation q name or id');
> > > return 1;
> > > }
> > > return undef;
> > >
> > > Regards;
> > > Roy
> > >
> > >
> > >
> > > Steve Anderson wrote:
> > > > Hi,
> > > >
> > > > Don't try to use RT to put the email into the queues. Use
> > your mail
> > > > filtering to run different commands with rt-mailgate.
> > > >
> > > > Set up I have running here has an Exim filter sitting in
> > > the RT users
> > > > directory, and that feeds mail where it should go, and
> > > discards ones
> > > > which match particular criteria, like really big ones,
> > for example.
> > > >
> > > >
> > > > Procmail would also allow you to do that kind of filtering.
> > > >
> > > >
> > > > Steve Anderson.
> > > >
> > > >
> > > > -Original Message-
> > > > From: [EMAIL PROTECTED]
> > > > [mailto:[EMAIL PROTECTED] On Behalf
> > > Of Machiel
> > > > van Veen
> > > > Sent: 17 July 2007 16:11
> > > > To: rt-users@lists.bestpractical.com
> > > > Subject: [rt-users] Move e-mail automaticly to queue?
> > > >
> > > > Hi list,
> > > >
> > > > A question, I would like people to be able to send
> e-mail to one
> > > > a
R: [rt-users] Move e-mail automaticly to queue?
I forgot to send the log presented in /var/log/messages:
Oct 22 17:57:18 rt RT: <[EMAIL PROTECTED]> #75/857 - Scrip 3
(/usr/lib/perl5/vendor_
perl/5.8.8/RT/Action/SendEmail.pm:252)
Oct 22 17:57:18 rt RT: <[EMAIL PROTECTED]> sent To: my mail address
(/usr/lib/per
l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
Oct 22 17:57:18 rt RT: <[EMAIL PROTECTED]> #75/857 - Scrip 4
(/usr/lib/perl5/vendor
_perl/5.8.8/RT/Action/SendEmail.pm:252)
Oct 22 17:57:18 rt RT: <[EMAIL PROTECTED]> sent Bcc: another admin cc address
(/usr/lib
/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
Oct 22 17:57:18 rt RT: Scrip 16 Commit failed: Can't locate object method
"TicketObj" via package "self" (perhap
s you forgot to load "self"?) at (eval 548) line 2. Stack: [(eval 548):2]
[/usr/lib/perl5/vendor_perl/5.8.8
/RT/ScripAction_Overlay.pm:242]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:507] [/usr/lib/perl5/v
endor_perl/5.8.8/RT/Scrips_Overlay.pm:195]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:181]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:74
6] [/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:730]
[/usr/share/rt3/html/REST/1.0/NoAuth/mail-ga
teway:61] (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/UserDefined.pm:83)
Oct 22 17:57:18 rt RT: Ticket 75 created in queue 'General' by gcecchi
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Tick
et_Overlay.pm:756)
> -Messaggio originale-
> Da: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Per conto
> di Gianluca Cecchi
> Inviato: lunedì 22 ottobre 2007 17.37
> A: rt-users@lists.bestpractical.com
> Oggetto: R: [rt-users] Move e-mail automaticly to queue?
>
>
> Hi Roy, one question:
> I create a special scrip for the "General" queue (Config ->
> Queues -> General -> Scrips -> New scrip) as you suggested
> Then I get it under "Current Scrips" of the queue.
> The scrip is for condition "On Create"
> By default for all queues there is "Scrip #3" for condition
> "On Create" (Autoreply To Requestors with template") Do I
> have to delete the global scrip for this queue or not? How in
> case How are they parsed if there are global and per-queue scrips?
>
> It seems that in my case I continue to get the global scrip action...
> Version is 3.6.5
> Thanks,
> Gianluca
>
>
> > -Messaggio originale-
> > Da: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] Per conto di Roy
> > El-Hames
> > Inviato: martedì 17 luglio 2007 17.45
> > A: Steve Anderson
> > Cc: rt-users@lists.bestpractical.com
> > Oggetto: Re: [rt-users] Move e-mail automaticly to queue?
> >
> > But if you want to do from RT you can easily by creating a
> > queue->scrip in the queue receiving the email; Condition:On
> > Create Action:user defined Template : Blank
> >
> > Custom action prep code: return 1;
> > Custom action cleanup code: if ($self->TicketObj->Subject(
> ) =~ /YOUR
> > SUBJECT YOU WANT TO MATCH/i ) {
> >
> > self->TicketObj->SetQueue('Your distenation q name or id');
> > return 1;
> > }
> > return undef;
> >
> > Regards;
> > Roy
> >
> >
> >
> > Steve Anderson wrote:
> > > Hi,
> > >
> > > Don't try to use RT to put the email into the queues. Use
> your mail
> > > filtering to run different commands with rt-mailgate.
> > >
> > > Set up I have running here has an Exim filter sitting in
> > the RT users
> > > directory, and that feeds mail where it should go, and
> > discards ones
> > > which match particular criteria, like really big ones,
> for example.
> > >
> > >
> > > Procmail would also allow you to do that kind of filtering.
> > >
> > >
> > > Steve Anderson.
> > >
> > >
> > > -Original Message-
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED] On Behalf
> > Of Machiel
> > > van Veen
> > > Sent: 17 July 2007 16:11
> > > To: rt-users@lists.bestpractical.com
> > > Subject: [rt-users] Move e-mail automaticly to queue?
> > >
> > > Hi list,
> > >
> > > A question, I would like people to be able to send e-mail to one
> > > address and have RT automaticly move it to a queue based on a
> > > predefined subject.
> > >
> > > As I understand it either all queues would have their own e-mail
> > > address or you would filter incoming e-mail manually.
> Would anyone
> > > know a way to get RT to move the email to a queue automaticly?
> > >
> > > Many thanks in advance for any help on this.
> > >
> > >
> >
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com Commercial
> > support: [EMAIL PROTECTED]
> >
> >
> > Discover RT's hidden secrets with RT Essentials from
> O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
R: [rt-users] Move e-mail automaticly to queue?
Hi Roy, one question:
I create a special scrip for the "General" queue (Config -> Queues -> General
-> Scrips -> New scrip) as you suggested
Then I get it under "Current Scrips" of the queue.
The scrip is for condition "On Create"
By default for all queues there is "Scrip #3" for condition "On Create"
(Autoreply To Requestors with template")
Do I have to delete the global scrip for this queue or not? How in case
How are they parsed if there are global and per-queue scrips?
It seems that in my case I continue to get the global scrip action...
Version is 3.6.5
Thanks,
Gianluca
> -Messaggio originale-
> Da: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Per conto
> di Roy El-Hames
> Inviato: martedì 17 luglio 2007 17.45
> A: Steve Anderson
> Cc: rt-users@lists.bestpractical.com
> Oggetto: Re: [rt-users] Move e-mail automaticly to queue?
>
> But if you want to do from RT you can easily by creating a
> queue->scrip in the queue receiving the email; Condition:On
> Create Action:user defined Template : Blank
>
> Custom action prep code: return 1;
> Custom action cleanup code: if ($self->TicketObj->Subject( )
> =~ /YOUR SUBJECT YOU WANT TO MATCH/i ) {
>
> self->TicketObj->SetQueue('Your distenation q name or id');
> return 1;
> }
> return undef;
>
> Regards;
> Roy
>
>
>
> Steve Anderson wrote:
> > Hi,
> >
> > Don't try to use RT to put the email into the queues. Use your mail
> > filtering to run different commands with rt-mailgate.
> >
> > Set up I have running here has an Exim filter sitting in
> the RT users
> > directory, and that feeds mail where it should go, and
> discards ones
> > which match particular criteria, like really big ones, for example.
> >
> >
> > Procmail would also allow you to do that kind of filtering.
> >
> >
> > Steve Anderson.
> >
> >
> > -Original Message-
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] On Behalf
> Of Machiel
> > van Veen
> > Sent: 17 July 2007 16:11
> > To: rt-users@lists.bestpractical.com
> > Subject: [rt-users] Move e-mail automaticly to queue?
> >
> > Hi list,
> >
> > A question, I would like people to be able to send e-mail to one
> > address and have RT automaticly move it to a queue based on a
> > predefined subject.
> >
> > As I understand it either all queues would have their own e-mail
> > address or you would filter incoming e-mail manually. Would anyone
> > know a way to get RT to move the email to a queue automaticly?
> >
> > Many thanks in advance for any help on this.
> >
> >
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com Commercial
> support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] RT 3.6.5 Setup / LDAP
I look forward to hearing of this Robert. Its one of those things Ive been putting off for too long. David ROBERT wrote: > Hello, > > With the precious help of some members of the mailing list, first and > foremost Edward Kovarski, we managed to get our RT 3.6.5 to run properly > on our RHEL5 server along with LDAP authentication with a Windows 2003 > ActiveDirectory. > > I'll try to post here and/or on the wiki pages a kind of "RT3.6.5 & LDAP > for the Dummies" (as I consider myself a RT Dummy) to sum up all the > problems I faced and how those were sovled (most of the needed info is > there in the mailing list, on the internet, in the forums and in the > Wiki but some bits and direction where missing hence the troubles for a > newby). > > I hope this way to contribute rather than be a simple "consumer". > > If anybody is facing similar problems with a similar config, I'll gladly > try to give a hand as some of us kindly did for me. > > yours, > > David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] referencing user custom fields in TicketSQL?
On Oct 21, 2007, at 9:10 PM, Mark D. Nagel wrote: Is there any way to reference a user's custom fields via TicketSQL? The reason for wanting this is for running ticket reports based on those fields, e.g., show tickets opened by all users with a particular custom field value, etc. Seems like it should a simple thing to do, but I have looked in the list archives and wiki, and I have not found anything yet. If anyone has any pointers, I'd appreciate it. Not currently, no. Best, Jesse Thank you, Mark ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Why does the content of a ticket sometimes end upbeing created as an attachement?
Mike, I had that problem with version 3.4.2. However, after upgrading to 3.6.4, the problem no longer is an issue. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gracy Sent: Friday, October 19, 2007 8:48 PM To: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Why does the content of a ticket sometimes end upbeing created as an attachement? Mike Gracy wrote: > Sometimes autogenerated tickets get created with the content as an > attachment when no attachment was sent with the email. > In the body of the ticket it will state there appears to be no content. > Sorry, amending this: The email that the user gets back states that there appears to be no content, but the content is there when viewed in the web interface. -- Mike Gracy www.MyPoints.com Unix/Network Sysadmin 525 Market St. 34th Floor San Francisco, Ca 94105 Desk-415.829.6174 Fax-415-829-6174 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] permission denied message when replied to the autogenerated mail
Hi, I have a query regarding permission denied: I have created a ticket through email and RT creates a ticket. I got an auto-generated mail from RT, to that mail I have replied/forwarded. But after few minutes I got permission denied message from RT like "Message not recorded: RE: [rt3.spartanlabs.local #91] AutoReply: vod issue #22-2". I have given queue group's rights for requestor as reply to ticket; still I'm getting the permission denied message. I also tried giving the group rights to everyone as ReplyToTicket, and then it works. But I don't want giving permissions to everyone to ReplyToTicket. What I want is if I give rights to requestor I should not get permission denied message. Please let me know what I did wrong. Thanks!!! With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT 3.6.5 Setup / LDAP
Hello, With the precious help of some members of the mailing list, first and foremost Edward Kovarski, we managed to get our RT 3.6.5 to run properly on our RHEL5 server along with LDAP authentication with a Windows 2003 ActiveDirectory. I'll try to post here and/or on the wiki pages a kind of "RT3.6.5 & LDAP for the Dummies" (as I consider myself a RT Dummy) to sum up all the problems I faced and how those were sovled (most of the needed info is there in the mailing list, on the internet, in the forums and in the Wiki but some bits and direction where missing hence the troubles for a newby). I hope this way to contribute rather than be a simple "consumer". If anybody is facing similar problems with a similar config, I'll gladly try to give a hand as some of us kindly did for me. yours, David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT tickets resolved and tickets unowned list problem
Hi everyone,
I am using RT 3.4.5, running on a CentOS box. I was trying to restrict some
privileged users from seeing tickets on queues they weren't allowed to. I
managed to do that but in the process caused the 'Top 10 Resolved tickets' and
'Top 10 Unowned tickets' lists to display inaccurate tickets. For example, the
'Top 10 Resolved tickets' list shows some unowned and new tickets and the 'Top
10 Unowned tickets' list shows some resolved tickets.
I had added the following code to my 'MyRequests' file in order to restrict
queue access for that user:
my $Queues = RT::Queues->new($session{'CurrentUser'});
$Queues->UnLimit();
my $myQueues = "";
while (my $queue = $Queues->Next) {
next unless ($queue->CurrentUserHasRight('ShowTicket'));
$myQueues .= " OR Queue = '" . $queue->Name . "'";
}
$myQueues =~ s/^ OR //g;
my $Query = "Owner = 'Nobody' AND $myQueues AND ( Status = 'new' OR Status =
'open')";
and for the 'MyResolved' file, the same code except for the last line which
reads:
my $Query = "Owner = 'Nobody' AND $myQueues AND ( Status = 'resolved)";
Could anyone help me identify what the problem could be?
Regards,
Raj
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Re: [rt-users] Change the logo
Hi Thanks for the replies and Robert was right. After a lot of pulling hair as a last resort i restarted my apache and it worked. Thanks again Kobus Robert Long wrote: Drew Barnes wrote: http://wiki.bestpractical.com/view/ChangeLogo I think the relevant line for Kobus Bensch is: "Restart your webserver and enjoy a highly configurable logo." .r' ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
