Re: [rt-users] Rt3.8 package for debian
Hi Andrew, Yes, I found your instructions later while browsing the email-archive. Since this is a fresh install I went ahead and upgraded to lenny at the same time. It worked like a charm except when initializing the database. It was complaining that Can't locate Email/Address.pm in @INC... I figured it was missing package libemail-address-perl and after starting RT there were also an error about missing Graphviz so I also had to install package libgraphviz-perl. It's running fine now, thanks to your package. Br, Johan On Sat, Aug 16, 2008 at 2:32 AM, Andrew Ruthven [EMAIL PROTECTED] wrote: Hi Johan, The packages that Emmanuel Lacour have built only include the required dependencies for Etch (they're already present for Lenny). I've built some RT 3.8.1rc5 packages which I've been using on Lenny. I've back-ported them to Etch, but haven't tested them on Etch. Feel free to try using them (you'll need Emmanuel's repo as well for Etch). Please let me know if there are any issues. The lines for your apt sources.list file are: deb http://debian.etc.gen.nz etch rt or deb http://debian.etc.gen.nz lenny rt Cheers! On Thu, 2008-08-14 at 13:17 +0300, johan baarman wrote: Hi, I'm about to try out the new rt3.8 on debian etch and saw that Emmanuel Lacour already built a package for it. Can I install rt3.8 directly by that package or is it only for the dependencies? On 1 Aug 2008, at 8:52 am, Emmanuel Lacour wrote: As I already said here, I made needed packages for etch here: http://rt.easter-eggs.org/debian/ this can help you ;) _ Br, Johan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Andrew Ruthven Wellington, New Zealand At home: [EMAIL PROTECTED] | This space intentionally |left blank. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is the path to gpg hardcoded somewhere?
Ruslan Zakirov schrieb: Use 'call' option in GnuPGOptions in the config. It's not fully hardcoded, exec system call is used and on my system (linux) it scans PATH dirs. OK, I suspected something like this. But I'm not sure I want to set the www user's PATH so that it sees /usr/local/bin. I've disabled GnuGP in the meantime, because I was unable to set it up completely. I must first read-up on why it insists on using some sort of pin-entry device when I want to create a key... Regards, Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Using rt-crontool to send Timed Notifications
Hi, We are using rt-crontool to send timed notifications based on different criteria either to owners of tickets or queue groups after a period of inactivity in some form. The way we do this is to use RT::Action::RecordComment http://wiki.bestpractical.com/view/RecordComment as the action of rt-crontool to add a comment to the ticket using a template and also email the owner or queue group. However I have been asked if there is any way that everything can run as before with mails being sent to owner/queue group but without the comment on the ticket being added. I have attempted using SendEmail or Notify as the action for rt-crontool but it does not seem to work at all. Does anyone know where i am going wrong or is there a better way to do this? Thanks Dave *** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to [EMAIL PROTECTED] inline: 108081808582501801.gif___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] SelfService ticket customization
I am looking for a solution to prevent system messages to be displayed to SelfService users. for example, when a user takes a ticket, the following messages is displayed in the ticket log: DATE USER - Taken DATE USER - Priority changed to 10 etc. I want SelfService users to see only corespondances to a ticket, not the system messages. is there a way to implement it? thanks, Motti. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RFC: Optional extra fields in ticket creation?
Hi all, when I create tickets, I usually need to go to the ticket just created and assign it a priority various dependencies. What I would love to have is one of those up/down arrows to click upon which then fold a few extra fields in/out using Javascript. Could others use something like this, as well? Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RFC: Optional extra fields in ticket creation?
On 18/08/2008, at 9:23 PM, Richard Hartmann wrote: Hi all, when I create tickets, I usually need to go to the ticket just created and assign it a priority various dependencies. What I would love to have is one of those up/down arrows to click upon which then fold a few extra fields in/out using Javascript. Could others use something like this, as well? Richard Hi Richard, To clarify, are you talking about the Quick Create form? The standard Create Ticket page has the Show basics / Show details links in the upper-right to do what you're asking. Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RFC: Optional extra fields in ticket creation?
On Mon, Aug 18, 2008 at 14:41, Tom Lanyon [EMAIL PROTECTED] wrote: To clarify, are you talking about the Quick Create form? I am talking about both. The quick create lacks it completely, the normal create has it in an inconvenient place which most users (I know this from experience) don't even see. Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0
Ruslan Zakirov wrote: 1) try 3.8.1rc5 2) do you upgrade mysql as well? Hi Ruslan, No, I did not try 3.8.1rc5, I am still with 3.8.0. What I am doing is transfering the RT databse from a server under Fedora Core release 2 (Tettnang), MySQL-server-4.0.20-0, RT 3.2.1 to a distinct newly installed server under Scientific Linux SL release 5.2 (Boron) (equivalent to a RHEL 5.2) with mysql-server-5.0.45-7.el5 and RT 3.8.0. Finally I made a satisfying migration by doing the following : 1) dump separately the data and the structure of existing RT3.2.1 database 2) load the structure only on the new RT (not the data) 3) run a scrip that declares the column type to UTF8 for each field that I want to be preserved because it is already in UTF8; do not modify the table default character yet (example for the column Subject of table Attachments : USE rt3; ALTER TABLE Attachments MODIFY Subject VARBINARY(255) NULL DEFAULT NULL; ALTER TABLE Attachments MODIFY Subject VARCHAR(255) CHARACTER SET utf8 NULL DEFAULT NULL; 4) load the data on the new RT 5) create and run the mySQL upgrade script : perl etc/upgrade/schema.mysql-4.0-4.1-new.pl rt3 rt_user x \ mysqlupgrade.sql mysql -u root -p rt3 mysqlupgrade.sql 6) upgrade the schema : /opt/rt3/sbin/rt-setup-database --dba root \ --prompt-for-dba-password --action upgrade [...] Enter RT version you're upgrading from: 3.2.1 [...] 7) restart server rm -fr /opt/rt3/var/mason_data/obj service httpd restart With this procedure, I am happy :-) Your comments are welcome. Especially, should I use 3.8.1rc5 for production rather than 3.8.0 ? and why ... Thank you very much. JM -- Jean-michel BARBET| Tel: +33 (0)2 51 85 84 86 Laboratoire SUBATECH Nantes France| Fax: +33 (0)2 51 85 84 79 CNRS-IN2P3/Ecole des Mines/Universite | E-Mail: [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1
On Mon, Aug 18, 2008 at 01:28, Tom Lanyon [EMAIL PROTECTED] wrote: There's a pile of bug fixes, as far as I can see; it seems to be only days (if that) away from release, so I'd wait for 3.8.1. 3.8.0 runs great, but yes, you will want to wait for 3.8.1 unless you are desperate. Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Using rt-crontool to send Timed Notifications
However I have been asked if there is any way that everything can run as before with mails being sent to owner/queue group but without the comment on the ticket being added. I have attempted using SendEmail or Notify as the action for rt-crontool but it does not seem to work at all. This seems antithetical to the design of RT. It's meant to log all transactions. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] FW: Using rt-crontool to send Timed Notifications
From: Dave Wells Sent: 18 August 2008 16:02 To: 'Jerrad Pierce' Subject: RE: [rt-users] Using rt-crontool to send Timed Notifications The issue is that we are looking to make our RT installation client facing. Therefore we do not really want comments about slow responses or actions being left on the ticket. From: Jerrad Pierce [mailto:[EMAIL PROTECTED] Sent: 18 August 2008 15:31 To: Dave Wells Cc: RT users Subject: Re: [rt-users] Using rt-crontool to send Timed Notifications However I have been asked if there is any way that everything can run as before with mails being sent to owner/queue group but without the comment on the ticket being added. I have attempted using SendEmail or Notify as the action for rt-crontool but it does not seem to work at all. This seems antithetical to the design of RT. It's meant to log all transactions. -- Cambridge Energy Alliance: Save money the planet *** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to [EMAIL PROTECTED] inline: 108081816113601701.gif___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Using rt-crontool to send Timed Notifications
Umm I didnt know that can you stop specific users or groups from seeing comments. How do you do that? cause it sounds perfect. From: Jerrad Pierce [mailto:[EMAIL PROTECTED] Sent: 18 August 2008 16:12 To: Dave Wells Subject: Re: [rt-users] Using rt-crontool to send Timed Notifications On Mon, Aug 18, 2008 at 11:01, Dave Wells [EMAIL PROTECTED] wrote: The issue is that we are looking to make our RT installation client facing. Therefore we do not really want comments about slow responses or actions being left on the ticket. Are you confusing comments and correspondence? You can control access to comments with ACLs, and the public should indeed never see comments. -- Cambridge Energy Alliance: Save money the planet *** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to [EMAIL PROTECTED] inline: 108081816135403001.gif___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] FW: Using rt-crontool to send Timed Notifications
It's obvious when its pointed out to you isn't it =) Thanks for the help From: Jerrad Pierce [mailto:[EMAIL PROTECTED] Sent: 18 August 2008 16:16 To: Dave Wells Subject: Re: [rt-users] FW: Using rt-crontool to send Timed Notifications The issue is that we are looking to make our RT installation client facing. Therefore we do not really want comments about slow responses or actions being left on the ticket. Are you confusing comments and correspondence? You can control access to comments with ACLs, and the public should indeed never see comments. Umm I didnt know that can you stop specific users or groups from seeing comments. How do you do that? cause it sounds perfect. The rights are CommentOn and ShowTicketComments P.S. You're funky HTML formatted message makes for some awkward editing. -- Cambridge Energy Alliance: Save money the planet *** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to [EMAIL PROTECTED] inline: 108081816491702201.gif___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5
It turns out that the name of the RT_SystemUser was changed in the
database, which
lead to the errors below.
-kevin
On Aug 15, 2008, at 7:58 PM, Miles Scruggs wrote:
I just did an upgrade, everything seems to be working fine, just for
kicks I tried to create a ticket and I get this error:
Can't call method HasRight on an undefined value at /opt/6sq-rt/
bin/../lib/RT/User_Overlay.pm line 1209.
Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
HasRight on an undefined value at /opt/6sq-rt/bin/../lib/RT/
User_Overlay.pm line 1209.^J') called at /opt/6sq-rt/bin/../lib/RT/
User_Overlay.pm line 1209
RT::User::HasRight('RT::CurrentUser=HASH(0x9fdb868)', 'Right',
'SeeQueue', 'Object', 'RT::Queue=HASH(0xaa64eb4)') called at /opt/
6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1183
RT::Queue::HasRight('RT::Queue=HASH(0xaa64eb4)', 'Principal',
'RT::CurrentUser=HASH(0x9fdb868)', 'Right', 'SeeQueue') called at /
opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1148
RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xaa64eb4)',
'SeeQueue') called at /opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm
line 1124
RT::Queue::_Value('RT::Queue=HASH(0xaa64eb4)', 'Disabled') called
at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line
424
DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xaa64eb4)')
called at /opt/6sq-rt/bin/../lib/RT/Ticket_Overlay.pm line 288
RT::Ticket::Create('RT::Ticket=HASH(0xaa64218)', 'TimeEstimated',
'', 'Status', 'new', 'Queue', 'help', 'AdminCc', '', 'MIMEObj',
'MIME::Entity=HASH(0xaa645b4)', 'Type', 'ticket', 'InitialPriority',
0, 'Starts', undef, 'TimeWorked', '', 'Requestor', '[EMAIL PROTECTED]
', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'TimeLeft', '',
'Owner', 10, 'Due', undef) called at /opt/6sq-rt/bin/../lib/RT/
Interface/Web.pm line 530
HTML::Mason::Commands::CreateTicket('Attachments', undef,
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '',
'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
new', '', 'Content', 'another test ticket on newly upgraded
system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
opt/6sq-rt/share/html/Ticket/Display.html line 117
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-new',
'', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'Due', '',
'TimeWorked-TimeUnits', 'minutes') called at /usr/lib/perl5/
site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML
::Mason
::Component
::run('HTML::Mason::Component::FileBased=HASH(0xaa61f80)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-
new', '', 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '',
'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-
new', '', 'Content', 'another test ticket on newly upgraded
system.', 'Due', '', 'TimeWorked-TimeUnits', 'minutes') called at /
usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1268
HTML::Mason::Request::comp(undef, undef, 'TimeEstimated', '',
'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
'', 'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-new',
'', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'Due', '',
'TimeWorked-TimeUnits', 'minutes') called at /opt/6sq-rt/share/html/
Ticket/Create.html line 398
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
'new', 'new-DependsOn',
Re: [rt-users] Is there a statistic that lists tickets per requestor?
If you find something like this I would also be interested in it. It would make things very interesting for my reporting and finding serial supportees Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rainer Duffner Sent: Saturday, August 16, 2008 2:26 PM To: RT Users Subject: [rt-users] Is there a statistic that lists tickets per requestor? Hi, I'd like to have statistics that list - per queue - which requestors requested how many tickets. Is that possible? Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Able to login with fake password
I get an error each time I try to login to RT. And even worse, I found
that I can login with a fake password.
--- Start of error message -
System error
error: Can't use an undefined value as an ARRAY reference at
/opt/rt3/local/lib/RT/User_Vendor.pm line 56.
context: unable to open file
code stack: /opt/rt3/local/lib/RT/User_Vendor.pm:56
/opt/rt3/local/lib/RT/User_Vendor.pm:359
/opt/rt3/lib/RT/CurrentUser.pm:309
/opt/rt3/share/html/autohandler:247
Can't use an undefined value as an ARRAY reference at
/opt/rt3/local/lib/RT/User_Vendor.pm line 56.
Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t use an undefined
value as an ARRAY reference at /opt/rt3/local/lib/RT/User_Vendor.pm line
56.^J') called at /opt/rt3/local/lib/RT/User_Vendor.pm line 56
RT::User::IsExternalPassword('RT::User=HASH(0xb9690c0)',
'boguspassword') called at /opt/rt3/local/lib/RT/User_Vendor.pm line 359
RT::User::IsPassword('RT::User=HASH(0xb9690c0)', 'boguspassword') called
at /opt/rt3/lib/RT/CurrentUser.pm line 309
RT::CurrentUser::IsPassword('RT::CurrentUser=HASH(0xb990af4)',
'boguspassword') called at /opt/rt3/share/html/autohandler line 247
HTML::Mason::Commands::__ANON__('pass', 'boguspassword', 'user',
'fpercynski') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb3
6f2c0)', 'pass', 'boguspassword', 'user', 'fpercynski') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1273
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
1268
HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'boguspassword',
'user', 'fpercynski') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
467
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
419
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb
99677c)') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
andler=HASH(0xb99677c)') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
ASH(0x9f95b18)', 'Apache2::RequestRec=SCALAR(0xb9568a0)') called at
/opt/rt3/bin/webmux.pl line 125
eval {...} at /opt/rt3/bin/webmux.pl line 125
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb9568a0)') called at -e
line 0
eval {...} at -e line 0
--- End of error message -
In the above error message the word boguspassword is the plain text
representation of the password that I typed in. Which is not my real
password and should not allow me to login. But if I press F5 in my
browser and resubmit the information I am then successfully logged in to
RT under my account.
Obviously I have configured something in a bad way. But I can't figure
out what.
About two months ago I was trying to get RT to authenticate against
Active Directory. I tried to install RT::Authen::ExternalAuth but it
never finished successfully. Nonetheless part of the installation must
have worked because I have an $RTHOME/local/etc/Authen-ExternalAuth/
directory. Searching the archives makes me believe the error message
above is in some way related to external authentication. I have not
manually modified $RTHOME/etc/RT_SiteConfig.pm in any way to use
external authentication.
RT version is 3.6.6
-
The information contained in this message is privileged and confidential. It is
intended only for the recipient or entity listed above. If the reader of this
message is not the intended recipient, you are hereby notified that any
dissemination, distribution, or copying of this message is strictly prohibited.
If you have received this message in error, please notify the sender
immediately by replying to the message and promptly deleting it from your
computer. Thank you. Health Data Management Solutions.___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Able to login with fake password
On Aug 18, 2008, at 1:40 PM, Percynski, Fred wrote: error: Can't use an undefined value as an ARRAY reference at /opt/ rt3/local/lib/RT/User_Vendor.pm line 56. Fred, Looks like you've installed a custom RT extension. What did you install?___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-shredder cli
Hi! How on earth does one use the rt-shredder utility? There is an example: | rt-shredder --plugin 'Tickets=status,deleted;queue,general' But according to `rt-shredder --plugin help-Tickets', queue, status have been dropped infavour of queue: | Arguments `queue', `status' and `updated_before' have been dropped as | you can easy make the same search with the `query' option. See examples | above. Cheers, Alfred. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder cli
Alfred M. Szmidt wrote: Hi! How on earth does one use the rt-shredder utility? There is an example: | rt-shredder --plugin 'Tickets=status,deleted;queue,general' But according to `rt-shredder --plugin help-Tickets', queue, status have been dropped infavour of queue: | Arguments `queue', `status' and `updated_before' have been dropped as | you can easy make the same search with the `query' option. See examples | above. Cheers, Alfred. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com It's almost the same, query, (sql).. here's an example of my Spam Queue with a date limit, record limit still works the same. I agree there should be a bit more explanation, I had to look at the source to get a better idea. rt-shredder --plugin Tickets=query,Queue = 'Spam' AND LastUpdated '$SDATE';limit,$SLIMIT --sqldump $ARCHIVEPATH/spam-$DATE.sql --force Curtis ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Able to login with fake password
The last changes I was making was to get external authentication to Active Directory working.I tried installing RT::Authen::ExternalAuth but it never finished successfully. I did install Bundle::Net::LDAP sucessfully. From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Monday, August 18, 2008 1:59 PM To: Percynski, Fred Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Able to login with fake password On Aug 18, 2008, at 1:40 PM, Percynski, Fred wrote: error: Can't use an undefined value as an ARRAY reference at /opt/rt3/local/lib/RT/User_Vendor.pm line 56. Fred, Looks like you've installed a custom RT extension. What did you install? - The information contained in this message is privileged and confidential. It is intended only for the recipient or entity listed above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the message and promptly deleting it from your computer. Thank you. Health Data Management Solutions.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Silly question - what does the star mean in rt3.8.1?
The star is a bookmark. You can have a saved search on your home page that shows all bookmarked tickets. On 18-Aug-08, at 15:23 , Rainer Duffner wrote: Hi, in the new version, each ticket has a star on the top right corner of the ticket-view that can be activated or deactivated. What purpose is that feature for? This may sound silly, but I don't get it and there's no tooltip about it ;-) 3.8.1 is working quite well so far - I installed the RC5 over the weekend and helpdesk staff hasn't complained about anything, except maybe that styling is now a bit too gray for some tastes. Going back to the 3.4 design is really painful, though ;-) Regards, Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Graham Ballantyne [EMAIL PROTECTED] Institutional, Collaborative Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 www.sfu.ca/icat ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT38 not maintaining authentication (with RT::Authen::ExternalAuth)
Graham, Thanks for that - this workaround (which was not required for us in 3.6.6) has stopped the issue now, although I'll monitor it over the next couple of hours and let you know whether it is working in the longer term or not. Cheers, David - Original Message - From: Graham Ballantyne [EMAIL PROTECTED] To: David Hobley [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Tuesday, 19 August, 2008 2:23:34 PM GMT +10:00 Brisbane Subject: Re: [rt-users] RT38 not maintaining authentication (with RT::Authen::ExternalAuth) This has been happening to me as well, but with the built-in authentication. I was able to work around it by setting Set($WebSessionClass, 'Apache::Session::File'); in RT_SiteConfig.pm, but I'd really like to know what's happening as well. We've seen a similar issue with our current 3.6.3 install; we use CAS (Central Authentication Service; http://www.ja-sig.org/products/cas/) to handle campus-wide single sign-on and we'll often have RT kick us back out to the CAS login screen and CAS won't be able to re- authenticate us until several login attempts have passed. It's gotten so bad that we've cron'd a RT restart every couple of hours. I'm hoping that 3.8.1 would help, but after hearing your report... On 18-Aug-08, at 18:32 , David Hobley wrote: All, I am just testing the new RT 3.8.1 prior to rolling it out to the users here. I have configured ExternalAuth to use our LDAP server (only) and now while I can successfully log in, everytime I click on anything it takes me back to the login screen. I note on the Wiki that Mike talks about RT::Authen::CookieAuth with regards keeping the session logged in, but I didn't think I should need this? I thought the base RT maintained logged in status? Any pointers as to where I could look to work out what is happening? -- Cheers, David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Graham Ballantyne [EMAIL PROTECTED] Institutional, Collaborative Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 p: 778-782-2014 www.sfu.ca/icat -- Cheers, David Hobley IT Manager Creators of Miessence, MiVitality and MiEnviron Phone: +61 (7) 5582 7020 Fax: +61 (7) 5539 6719 USA Fax 1800 840 0827 Email : [EMAIL PROTECTED] Website: www.mionegroup.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
