[rt-users] Custom field for users
Dear List, I've created a custom field to be included in the user details. I want to put in a customer ID which we use in our administration system. As far as I can see it's defined correct as a Custom Fields for Users but I can't see it anywhere. Am I forgetting something? Thank you for your time. Met vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom field for users
It works :-) Thank you very much. Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 04, 2009 11:44 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom field for users On Fri, Dec 04, 2009 at 09:38:45AM +0100, Richard Pijnenburg wrote: Dear List, I've created a custom field to be included in the user details. I want to put in a customer ID which we use in our administration system. As far as I can see it's defined correct as a Custom Fields for Users but I can't see it anywhere. Am I forgetting something? Thank you for your time. Make sure you've applied it in Configuration - Global - Custom Fields - Users -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rtUnifiedreminder on 3.6
Has anyone attempted to get this script: http://wiki.bestpractical.com/view/rtUnifiedreminder Working on RT 3.6? It fails because it can't find the Config Class Method, and I'm wondering whether to bother trying to hack it to make it work, or whether I should give up now. -- David X. Glover Department of Physics University of Oxford http://www.physics.ox.ac.uk/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem seeing all unowned tickets.
Nick, Thanks for the reply - that did resolve the ticket issue. Testing now to see what kind of performance change we see. Scott -Original Message- From: Nick Kartsioukas [mailto:change+lists...@nightwind.net] Sent: Thursday, December 03, 2009 5:15 PM To: Lander, Scott; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problem seeing all unowned tickets. On Thu, 3 Dec 2009 16:59:25 -0500, Lander, Scott slan...@hearstsc.com said: In RT 3.8.5.I have a dozen or so queues, and people can't see tickets outside their own workgroup queue. This works fine. Each user has the X newest unowned tickets search on their RT at a Glance page (the default). Until recently, this worked fine, but, recently people started reporting tickets missing from that search. If you set $UseSQLForACLChecks, that should fix the problem. From RT_Config.pl: In RT for ages ACL are checked after search what in some situtations result in empty search pages and wrong count of tickets. Set $UseSQLForACLChecks to 1 to use SQL and get rid of these problems. However, this option is beta. In some cases it result in performance improvements, but some setups can not handle it. Depending on how many users/groups you have and how your database is configured you may see a performance hit, maybe give it a try on a test instance and see how much of an impact there is. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right
Nick, Suffer me this and try putting the person you want as AdminCc in the PC Support group OR allow the Net Support group to have the same rights as the PC Support group for that queue. Then try setting the AdminCc. My reasoning is that if the role AdminCc has rights to a queue and you are assigning the role AdminCc to a person that does not have the particular rights as AdminCc in that queue, it will not accept the assignment. Just try it and let me know. Kenn LBNL On 12/3/2009 4:13 PM, Nick Kartsioukas wrote: On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov said: Is the person you are trying to set as AdminCc also in the PC Support group? No, they are a member of the Net Support group, but they do have Watch and WatchAsAdminCC in the PC Support queue. What rights are set for Privileged users in the Net Support group? I'm not sure I understand...anyone I've told RT Let this user be granted rights to is a Privileged user, correct? So telling RT to give Watch and WatchAsAdminCC to Privileged users should apply to all who have that box checked, regardless of the group they're a member of. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right
Nick, Also, try granting ReplytoTicket for all privileged either Globally or in that queue. Kenn LBNL On 12/3/2009 4:13 PM, Nick Kartsioukas wrote: On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov said: Is the person you are trying to set as AdminCc also in the PC Support group? No, they are a member of the Net Support group, but they do have Watch and WatchAsAdminCC in the PC Support queue. What rights are set for Privileged users in the Net Support group? I'm not sure I understand...anyone I've told RT Let this user be granted rights to is a Privileged user, correct? So telling RT to give Watch and WatchAsAdminCC to Privileged users should apply to all who have that box checked, regardless of the group they're a member of. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rtUnifiedreminder on 3.6
On Fri, Dec 04, 2009 at 01:38:20PM +, David X. Glover wrote:
Has anyone attempted to get this script:
http://wiki.bestpractical.com/view/rtUnifiedreminder
Working on RT 3.6? It fails because it can't find the Config Class
Method, and I'm wondering whether to bother trying to hack it to
make it work, or whether I should give up now.
RT-Config-Get('foo') is the 3.8 syntax for retrieving config vars.
In theory, you can go swap those to $RT::foo and be fine
-kevin
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Re: [rt-users] Requester details in query
Kenneth Marshall wrote: On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote: Greetings, I want to create a printable report that lists open tickets in a queue that includes requester details including phone and address. Is there a way to do that with the query builder or do I have to whip out my perl-fu and write a custom report. Randy, We populate custom fields with the requestor information at ticket creation since it does change over time and this allows us to know, for example, from which department the request originated. If you do that, you should be able to simple add the appropriate CF's to your report. I'm populating the user's detail fields using ExternalAuth and LDAP. I don't like the idea of pushing that info custom fields when it already exists elsewhere but it's certainly an option, perhaps for the room number. It doesn't make as much sense for things like requesters phone number though. I'll have to think about that a bit. Regards, Ken -- Randy Smith http://www.vuser.org/ http://perlstalker.blogspot.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right
On Thu, Dec 03, 2009 at 11:58:18AM -0800, Nick Kartsioukas wrote: I currently have permissions set on tickets such that only the ticket owner has the ModifyTicket right. If I create a ticket, and on the ticket creation screen set someone as AdminCC, and submit the ticket, the ticket is successfully created but I get a permission denied error on adding the AdminCC. I'm not sure if this is a bug or a feature...I would think that a privileged user creating a ticket should be able to set an AdminCC (for a manager or someone else who wishes to follow the ticket details), but the order in which RT creates the ticket prevents that from working (ticket created, then a separate transaction to add the AdminCC). This problem does not exist when adding a normal CC on ticket creation. If I create the ticket with myself as the owner, it does allow me to set AdminCC, but in our setup a privileged user (as a member of one particular group) does not have ownership permissions in all the queues, but we do have create ticket permissions in other queues. Any ideas if there's a way around this? The code is rather explicit about this. If you're creating a ticket and try to add an AdminCc it either wants your user to have ModifyTicket or for you to be adding yourself and for you to have WatchAsAdminCc. If you care to look in the code, see Ticket_Overlay.pm's Create method, the loop at 534 and then the contents of the AddWatcher method. -kevin pgpOTv122K2se.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom fields in search results
Hi Jake, When you have custom fields assigned to a On Thu, Dec 3, 2009 at 11:02 AM, elsif j...@elsif.net wrote: RT 3.8.5 on FreeBSD 6.2 using Apache 2.2.6 How can I have the search functions search and display custom fields? The page here: http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch ...says that the conventional method doesn't work in 3.6 and above. I've created Custom Fields for 'tickets', added it to the queue, and when I create a new ticket the dropdown box is there. But in both simple and advanced saarch I'm unable to make RT find results based on the option (development categories 'bugs, 'feature requests', etc) that was chosen for the custom field. -jake ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Bill Graboyes On Assignment At: Toyota Motor Sales, USA, Inc. Consumer Portal Delivery Office: (310) 468-6754 Cell: (714) 515-8312 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Requester details in query
On Fri, Dec 04, 2009 at 10:09:49AM -0700, Randy Smith wrote: Kenneth Marshall wrote: On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote: Greetings, I want to create a printable report that lists open tickets in a queue that includes requester details including phone and address. Is there a way to do that with the query builder or do I have to whip out my perl-fu and write a custom report. Randy, We populate custom fields with the requestor information at ticket creation since it does change over time and this allows us to know, for example, from which department the request originated. If you do that, you should be able to simple add the appropriate CF's to your report. I'm populating the user's detail fields using ExternalAuth and LDAP. I don't like the idea of pushing that info custom fields when it already exists elsewhere but it's certainly an option, perhaps for the room number. It doesn't make as much sense for things like requesters phone number though. If you don't want to copy user data into ticket cfs, the right way to do it is to use the callbacks available in BuildFormatString and RT__Ticket/ColumnMap to add new display fields (you can see the existing Requestors key for an idea of what needs doing). -kevin pgpyQKZFkEBzk.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom fields in search results
Hi Jake, Sorry for that last transmission, it sent without my consent. At any rate, when you have custom fields assigned to a queue, they will only show up in the query builder if you have that queue selected. Otherwise you would need to make the custom field global to be able to search without a qualified queue. Thanks, Bill On Fri, Dec 4, 2009 at 9:35 AM, William Graboyes william.grabo...@theportalgrp.com wrote: Hi Jake, When you have custom fields assigned to a On Thu, Dec 3, 2009 at 11:02 AM, elsif j...@elsif.net wrote: RT 3.8.5 on FreeBSD 6.2 using Apache 2.2.6 How can I have the search functions search and display custom fields? The page here: http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch ...says that the conventional method doesn't work in 3.6 and above. I've created Custom Fields for 'tickets', added it to the queue, and when I create a new ticket the dropdown box is there. But in both simple and advanced saarch I'm unable to make RT find results based on the option (development categories 'bugs, 'feature requests', etc) that was chosen for the custom field. -jake ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Bill Graboyes On Assignment At: Toyota Motor Sales, USA, Inc. Consumer Portal Delivery Office: (310) 468-6754 Cell: (714) 515-8312 -- Bill Graboyes On Assignment At: Toyota Motor Sales, USA, Inc. Consumer Portal Delivery Office: (310) 468-6754 Cell: (714) 515-8312 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reminders are setting off one of my OnCreate Scrips
Hello, So I have queue turnup that has a scrip OnCreateNotifyCCs. I just started playing around with Reminders. They create a new ticket in that queue, but oddly enough, don't show up in the RT at a Glance SavedSearch, where they actually should according to my parameters (Queue= Turnup AND Status NOT Resolved.) Which is fine because I don't want them there. The problem is that my CCs are getting emailed something that is totally unrelated to what the Template was created for ie. notifying my CCs of a new customer for Turnup. I only want the Owner of the reminder to receive an email. Is there any was around this issue? I can't seem to find anything related in the archives. BTW, this is my first post here. Running RT 3.8.2 -- Sincerely, Kyle McKinley Network Operations 123Net Direct: 248.228.8207 Fax: 248.264.2805 k...@123.net www.123.net ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Requester details in query
On Fri, Dec 04, 2009 at 10:09:49AM -0700, Randy Smith wrote: Kenneth Marshall wrote: On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote: Greetings, I want to create a printable report that lists open tickets in a queue that includes requester details including phone and address. Is there a way to do that with the query builder or do I have to whip out my perl-fu and write a custom report. Randy, We populate custom fields with the requestor information at ticket creation since it does change over time and this allows us to know, for example, from which department the request originated. If you do that, you should be able to simple add the appropriate CF's to your report. I'm populating the user's detail fields using ExternalAuth and LDAP. I don't like the idea of pushing that info custom fields when it already exists elsewhere but it's certainly an option, perhaps for the room number. It doesn't make as much sense for things like requesters phone number though. Phone number is actually one of the fields that benefits the most since people logging the ticket could be: at a hotel, at home, on their cell phone, at their desk, in a conference room, ... It helps to be able to reach them where the directory information is always fixed. Regards, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding AdminCC on ticket creation fails without ModifyTicket right
Kevin, Yea. You're right. I've never had to deal with this because we really do not use AdminCc at the ticket level. We set up all our AdminCc's at the Queue watcher level and that way a simple scrip will take care of notifications and we can handle all the privileges with the role at queue level. In fact, I modified our ticket create screen to /remove/ the AdminCc box. We just don't want to deal with it that way. Oh well. Sorry Nick, that I couldn't help you. Kenn LBNL On 12/4/2009 9:29 AM, Kevin Falcone wrote: On Thu, Dec 03, 2009 at 11:58:18AM -0800, Nick Kartsioukas wrote: I currently have permissions set on tickets such that only the ticket owner has the ModifyTicket right. If I create a ticket, and on the ticket creation screen set someone as AdminCC, and submit the ticket, the ticket is successfully created but I get a permission denied error on adding the AdminCC. I'm not sure if this is a bug or a feature...I would think that a privileged user creating a ticket should be able to set an AdminCC (for a manager or someone else who wishes to follow the ticket details), but the order in which RT creates the ticket prevents that from working (ticket created, then a separate transaction to add the AdminCC). This problem does not exist when adding a normal CC on ticket creation. If I create the ticket with myself as the owner, it does allow me to set AdminCC, but in our setup a privileged user (as a member of one particular group) does not have ownership permissions in all the queues, but we do have create ticket permissions in other queues. Any ideas if there's a way around this? The code is rather explicit about this. If you're creating a ticket and try to add an AdminCc it either wants your user to have ModifyTicket or for you to be adding yourself and for you to have WatchAsAdminCc. If you care to look in the code, see Ticket_Overlay.pm's Create method, the loop at 534 and then the contents of the AddWatcher method. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Only showing a certain custom field when another custom field has a certain value selected
Hello, I realize this is an open ended question here. I'm looking for a way to hide custom fields until necessitated by the choice of a value in another custom field. Is their a way to do this with Scrips or do I need to dig into the config files? Or is this some capability that hierarchal custom fields will provide when I upgrade at some point? So what I'm really getting at, is should I just wait till I upgrade. Thanks! -- Sincerely, Kyle McKinley Network Operations 123Net Direct: 248.228.8207 Fax: 248.264.2805 k...@123.net www.123.net ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Only showing a certain custom field when another custom field has a certain value selected
I am currently using RT 3.8.2 Sincerely, Kyle McKinley Network Operations 123Net Direct: 248.228.8207 Fax: 248.264.2805 k...@123.net www.123.net Kyle McKinley wrote: Hello, I realize this is an open ended question here. I'm looking for a way to hide custom fields until necessitated by the choice of a value in another custom field. Is their a way to do this with Scrips or do I need to dig into the config files? Or is this some capability that hierarchal custom fields will provide when I upgrade at some point? So what I'm really getting at, is should I just wait till I upgrade. Thanks! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Using rt-mailgate with multiple actions and UnsafeEmailCommands.
I have rt-3.8.6 and recently tried passing multiple actions, correspond-resolve, with the UnsafeEmailCommands option set, but only the correspond action is done. The resolve action does work if done by itself, but not done together with correspond. Has anyone else tried this successfully or had similar problems? I tried looking through the Interface::Email::Gateway code, but quickly became overwhelmed. For now, I guess I will just resort to separate procmail rules. ~Jason -- /--\ | Jason A. Smith Email: smit...@bnl.gov | | Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \--/ smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] eDirectory authentication and groups question
Hello:
I've been working on migrating my school district from an MS Access based work
order system to RT. I have been able to get it up and running with Ubuntu
8.04, MySQL 5, RT 3.8.6, ExternalAuth 0.08 and RTFM 2.4.2. But I am having
some problems
What I would like to do is have general staff be able to log in and have an
account created, then for a support staff to be able to manually (automatically
would be better but I'll take manual) add them to a custom group within RT if
they need more permissions than to submit a trouble ticket to the support queue.
Currently I am able to authenticate to my eDirectory through LDAP and
ExternalAuth as an unpriveleged user but I haven't been able to figure out the
rest. Any help or suggestions would be appreciated. I am including my
RT_SiteConfig (modified to protect some information) below.
# THE BASICS:
Set($rtname, 'server.name');
Set($Organization, 'LMUSD');
Set($CorrespondAddress , 'removed');
Set($CommentAddress , 'removed');
Set($Timezone , 'US/PACIFIC'); # obviously choose what suits you
# THE DATABASE:
Set($DatabaseType, 'mysql'); # e.g. Pg or mysql
# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.
Set($DatabaseUser , 'removed');
Set($DatabasePassword , 'removed');
Set($DatabaseName , 'removed');
# THE WEBSERVER:
Set($WebDomain, 'localhost' );
Set($WebPath , );
Set($WebBaseURL , http://removed;);
# THE PLUGINS
Set(@Plugins,qw(
RT::FM
RT::Authen::ExternalAuth
));
# LDAP Authentication
Set($ExternalAuthPriority, [ 'My_LDAP', ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, { 'My_LDAP' = { 'type' = 'ldap',
'server' = 'removed',
'base' = 'o=context',
'filter' = '(objectClass=Person)',
'd_filter' = '(objectClass=Computer)',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3 ],
#'group' = 'RT_Users',
#'group_attr' = 'groupmembersattribute',
#
'attr_match_list' = [ 'Name',
'EmailAddress',
],
#
'attr_map' = { 'Name' = 'uid',
'EmailAddress' = 'mail',
}
},
}
);
1;
Scott Melot
Personal Computer Network Specialist III, Information Technology Services
Lucia Mar Unified School District
Phone: (805) 474-3000 ext 1016
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Re: [rt-users] eDirectory authentication and groups question
On Fri, 04 Dec 2009 16:35:57 -0800, Scott Melot sme...@lmusd.org said: What I would like to do is have general staff be able to log in and have an account created, then for a support staff to be able to manually (automatically would be better but I'll take manual) add them to a custom group within RT if they need more permissions than to submit a trouble ticket to the support queue. All that needs to be done is for an admin to go to Configuration, Users, and search for the username of the person you want to set up (be sure to change the search type to Name, defaults to User ID). Click their user and check the box that says Let this person be granted rights and make them a member of the appropriate group. You can also get a list of all privileged and non-privileged users in RT by entering % in the search box. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add dashboard to selfservice
Hi, How can I add dashboards to the selfservice page? This allows me to add dashboards for managers to see some reports instead of having to make them priviliged users Thanks, Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rtUnifiedreminder on 3.6
Working on RT 3.6? It fails because it can't find the Config Class Method I posted that script on the wiki and can vouch that it works on 3.8.4. I wouldn't know what has to change to make work on 3.6. Probably just some of the boilerplate lines of code. Allen ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
