[rt-users] GPG issue on RHEL5 + RT 3.8.7
Hi, I'm testing the GPG stuff on RHEL5 + RT 3.8.7, mainly for signature verification, but I'm getting the following error: Apr 22 16:53:01 rt-stage RT: logger for 'd...@exampls.com': gpg: error reading key: public key not found (/usr/lib/perl5/vendor_perl/5.8.8/RT/Crypt/GnuPG.pm:2077) I added the logger for 'd...@exampls.com': string just to make sure the email was being set properly. RT_SiteConfig settings: Set( %GnuPG, Enable = 1, OutgoingMessagesFormat = 'RFC', # Inline AllowEncryptDataInDB = 0, RejectOnMissingPrivateKey = 1, RejectOnBadData = 1, ); Set(%GnuPGOptions, 'no-permission-warning' = undef, homedir = '/usr/share/rt3/gpg', ); Set(@Plugins,(qw( RT::Interface::Email::Auth::MailFrom RT::Interface::Email::Auth::GnuPG ))); I don't get any other errors from GnuPG, so I'm pretty sure it's all configured properly. I find a public key if I run gpg on the command line: gpg --no-permission-warning --homedir=/usr/share/rt3/gpg --list-public-keys d...@example.com pub 1024D/684EFF04 2010-01-18 uid Dude d...@example.com sub 2048g/FFE5A290 2010-01-18 Any help, much appreciated. Here is the module list installed. Perl v5.8.8 under linux Apache2::CmdParms v2.04; Apache2::Const v2.04; Apache2::Directive v2.04; Apache2::Log v2.04; Apache2::PerlSections v2.00; Apache2::RequestIO v2.04; Apache2::RequestRec v2.04; Apache2::RequestUtil v2.04; Apache2::Response v2.04; Apache2::ServerRec v2.04; Apache2::ServerUtil v2.04; Apache2::Status v4.00; Apache::DB v0.14; Apache::DProf v0.08; Apache::Session v1.86; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.01; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.01; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; APR v0.009000; APR::Pool v0.009000; APR::Table v0.009000; AutoLoader v5.60; base v2.07; bytes v1.02; Cache::Simple::TimedExpiry v0.27; Carp v1.04; CGI v3.15; CGI::Cookie v1.26; CGI::Util v1.5; Class::Accessor v0.31; Class::Accessor::Fast v0.31; Class::Container v0.12; Class::Data::Inheritable v0.08; Class::Inspector v1.21_01; Class::ISA v0.33; Class::MethodMaker v2.08; Class::MethodMaker::Engine v2.08; Class::ReturnValue v0.55; Class::Struct v0.63; Clone v0.27; constant v1.05; Cwd v3.12; Data::Dumper v2.121_08; Date::Format v2.22; Date::Parse v2.27; DateTime v0.4304; DateTime::Locale v0.41; DateTime::TimeZone v0.7904; DateTime::TimeZone::Floating v0.01; DateTime::TimeZone::Local v0.01; DateTime::TimeZone::OffsetOnly v0.02; DateTime::TimeZone::UTC v0.01; DBD::mysql v4.008; DBI v1.52; DBIx::SearchBuilder v1.56; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.22; Devel::StackTraceFrame v1.22; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Email::Address v1.889; Encode v2.37; Encode::Alias v2.12; Encode::Config v2.05; Encode::Encoding v2.05; English v1.02; Errno v1.0901; Exception::Class v1.26; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fatal v1.03; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::ShareDir v1.00; File::Spec v3.12; File::Spec::Unix v1.5; File::Temp v0.22; FileHandle v2.01; GD v2.41; GD::Image v2.27; GnuPG::Interface v0.33; GraphViz v2.03; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.40; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.55; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; IPC::Run v0.80; List::MoreUtils v0.22; List::Util v1.21; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.10; Locale::Maketext::Lexicon v0.62; Locale::Maketext::Lexicon::Gettext v0.15; Log::Dispatch v2.20; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v2.04; Mail::Field v2.04; Mail::Field::AddrList v2.04;
Re: [rt-users] GPG issue on RHEL5 + RT 3.8.7
Jeffrey Fearn wrote: Hi, I'm testing the GPG stuff on RHEL5 + RT 3.8.7, mainly for signature verification, but I'm getting the following error: Apr 22 16:53:01 rt-stage RT: logger for 'd...@exampls.com': gpg: error reading key: public key not found (/usr/lib/perl5/vendor_perl/5.8.8/RT/Crypt/GnuPG.pm:2077) I added the logger for 'd...@exampls.com': string just to make sure the email was being set properly. Just a note that the email address got munged hiding the real one used, it matches on the server :} Cheers, Jeff. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Need to decode session data or session id information
On Wed, Apr 21, 2010 at 10:53:28AM -0700, Dan O'Neill wrote: Hi, We're using RT 3.8.4 and on several occasions RT is storing session data that is extremely large. Here is a query from our system this morning. Can you see if RT 3.8.8RC2 improves matters for you? rt3=# select lastupdated, length(a_session) from sessions where lastupdated = '2010-04-21' order by length(a_session) desc limit 3; lastupdated | length +-- 2010-04-21 13:29:15.175317 | 99067236 2010-04-21 06:17:13.315054 | 369098 2010-04-21 17:31:02.568494 |59882 (3 rows) Can someone provide me with a snippet of code that can decode and dump the session id or the a_session data block so that I can figure out who or what is causing this to occur? Thanks, Dan Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Loggin in RT.
Hi, How can I log every operations happening in background in RT? Right now I get only the logs of the cleaned up sessions which I would be doing once a month. Nothing more than that. Also is there a way to have a persistant log file so that even if you restart the web server the log file wont terminate in between . i.e, when I refer the apache.error file I get the following entries. [Wed Aug 19 17:56:03 2009] [info] [client 192.168.0.145] (32)Broken pipe: client stopped connection before rwrite completed [Wed Aug 19 17:56:03 2009] [debug] Apache.c(364): (32)Broken pipe: mod_perl: rwrite returned -1 (fd=3, B_EOUT=8)\n [Wed Aug 19 19:14:59 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:16:21 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:16:25 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:17:31 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:17:43 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:19:30 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:21:48 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:23:06 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:24:23 2009] [error] Log file '/opt/rt3/var/log/rt.log' couldn't be written or created.\n RT can't run. at /opt/rt3/bin/../lib/RT.pm line 318.\n [Wed Aug 19 19:24:23 2009] [info] [client 192.168.0.145] (32)Broken pipe: client stopped connection before rflush completed After this I cleaned up the old sessions of RT and then RT logging starts fine. Is there way to combine these events in RT log instead of apache.error file? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT E-mail Issue
Hi, I have successfully installed RT-3.8 in my office network . But when a user generate a ticket mail is not receiving.The email server for my domain resides on yahoo.How to configure RT to use that remote mail server which requires authentication to send email?Is there any way to specify username and password in RT_SiteConfig.pm for my smtp server. Regards, Jeevan Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Routing tickets by keyword in the subject
Hi All, I would make a Custom Defined scrip which If a specific word is present in the subject, for example If in the subject is present (between other words) the word home , then RT resend email and open a new Ticket in another specified queue. Please can you help me? Very thanks By Marla Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT E-mail Issue
Hi, Thanks for your quick response.I'm using ubuntu 9.04.But I think fetchmail is used to receive emails.but i want to send email through an external mail server.(ie mail server outside my network).we are using our mail server hosted in yahoo which doesn't support relaying. Regards, Jeevan On Thu, Apr 22, 2010 at 5:10 PM, Karl Burbage karl.burb...@softel.co.ukwrote: It can depend on your OS, but we use fetchmail. Here's link for Debian Linux. http://www.howtoforge.com/debian_etch_fetchmail *Karl Burbage * -- *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *JEEVAN P K *Sent:* 22 April 2010 12:29 *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] RT E-mail Issue Hi, I have successfully installed RT-3.8 in my office network . But when a user generate a ticket mail is not receiving.The email server for my domain resides on yahoo.How to configure RT to use that remote mail server which requires authentication to send email?Is there any way to specify username and password in RT_SiteConfig.pm for my smtp server. Regards, Jeevan This message has been independently scanned for the Softel Group and cleared of containing viruses and other malicious data. Powering Television Beyond the Video (TM) This message has been independently scanned for the Softel Group and cleared of containing viruses and other malicious data. Powering Television Beyond the Video (TM) Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Errors in scrips.
Hi, How can I track errors in scrips? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Remove requestor's e-mail only from 1 queue
Hi all - Running RT 3.8.7 on Ubuntu 9.04. We have a Quick Ticket queue. This queue is only used when patrons walk up or call the information desk. So, what's happening is if I get a call and have to create a ticket for someone else while I'm logged in, the requestor e-mail is set to mine. For this queue, it'd be best if that field was just left blank. I've gone into the file system and found the Create.html page and where this info would come from, but this is universal for all queues. I DO NOT want to get rid of this for any other queue just the Quick Ticket queue. Am I SOL? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor's e-mail only from 1 queue
Max:
*
*
Edit Create.html change
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
to
td class=value colspan=5
% if ($QueueObj-Name eq 'Quick Ticket') {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors}
% } else {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors} || $session{CurrentUser}-EmailAddress
%}
/td
Roy
Max McGrath wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.04.
We have a Quick Ticket queue. This queue is only used when patrons
walk up or call the information desk. So, what's happening is if I
get a call and have to create a ticket for someone else while I'm
logged in, the requestor e-mail is set to mine. For this queue, it'd
be best if that field was just left blank.
I've gone into the file system and found the Create.html page and
where this info would come from, but this is universal for all queues.
I DO NOT want to get rid of this for any other queue just the Quick
Ticket queue.
Am I SOL?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail problem
On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote: 1) Email from any RT User creates a ticket in a queue, EVEN when the right CreateTicket has NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and becomes a ticket. I checked the rights on this VERY thoroughly. You must have a misconfiguration, setting up a vanilla 3.8.7 with a user who has no CreateTicket rights anywhere and injecting mail from that user gets not ok - Ticket creation failed: No permission to create tickets in the queue 'General' as a result. This is because Auth::MailFrom will reject the user before CommandByMail gets to it 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the from address in a never-ending loop. I know how to turn off the loop, by temporarily turning off TakeAction: from the Plugin and then bouncing RT. The two questions I have are: It isn't clear to me why notifying the From: in your environment causes a loop -kevin pgpWKf9HNYRU8.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor's e-mail only from 1 queue
That worked perfectly!
Thank you so much!!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames r...@vialtus.com wrote:
Max:
*
*
Edit Create.html change
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
to
td class=value colspan=5
% if ($QueueObj-Name eq 'Quick Ticket') {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors}
% } else {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
%}
/td
Roy
Max McGrath wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.04.
We have a Quick Ticket queue. This queue is only used when patrons walk
up or call the information desk. So, what's happening is if I get a call
and have to create a ticket for someone else while I'm logged in, the
requestor e-mail is set to mine. For this queue, it'd be best if that field
was just left blank.
I've gone into the file system and found the Create.html page and where
this info would come from, but this is universal for all queues. I DO NOT
want to get rid of this for any other queue just the Quick Ticket queue.
Am I SOL? --
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT E-mail Issue
Hi All, I have successfully installed RT-3.8 in my office network . But when a user generate a ticket mail is not receiving.The email server for my domain resides on yahoo.How to configure RT to use that remote mail server which requires authentication to send email?Is there any way to specify username and password in RT_SiteConfig.pm for my smtp server. I'm using ubuntu 9.04.But I think fetchmail is used to receive emails.but i want to send email through an external mail server.(ie mail server outside my network).we are using our mail server hosted in yahoo which doesn't support relaying. Regards, Jeevan Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail problem
On 04/22/2010 09:53 AM, Kevin Falcone wrote: On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote: 1) Email from any RT User creates a ticket in a queue, EVEN when the right CreateTicket has NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and becomes a ticket. I checked the rights on this VERY thoroughly. You must have a misconfiguration, setting up a vanilla 3.8.7 with a user who has no CreateTicket rights anywhere and injecting mail from that user gets not ok - Ticket creation failed: No permission to create tickets in the queue 'General' as a result. This is because Auth::MailFrom will reject the user before CommandByMail gets to it 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the from address in a never-ending loop. I know how to turn off the loop, by temporarily turning off TakeAction: from the Plugin and then bouncing RT. The two questions I have are: It isn't clear to me why notifying the From: in your environment causes a loop -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com What order are your MailPlugins in? Jeff Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How do I hange a users preference
Cannot seem to find where to change a users proferences. Want to change user history display order. Its OK in root use, but no one else! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How do I hange a users preference
Cannot seem to find where to change a users proferences. Want to change user history display order. Its OK in root use, but no one else! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail problem
Sorry, This ^%$%Gemail doesn't do a reply like I'm used to. I wanted to include the list. Kenn On Thu, Apr 22, 2010 at 9:00 AM, Kenneth Crocker kfcroc...@lbl.gov wrote: Jeff, Kevin, I agree that something is configured wrong. The plugins look like this: Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction))); Set(@Plugins,(qw(RTx::Calendar RT::Authen::ExternalAuth RT::Extension::CommandByMail))); The only person with CreateTicket rights is the role AdminCc for the Queue (which is me). I had another person who is privileged send in an email and the ticket was created. I know, it doesn't make sense at all. Privileges have always worked before. I'm thinking we did something wrong in the install, so I'm going to flush my environment and re-create it. If there is something I need to ensure on installation, that would be helpful. I'm also NOT going to install Timeline, as it doesn't work that well anyway (no easy way to modify what is displayed). Hopefully, this will do it. Kenn LBNL On Thu, Apr 22, 2010 at 7:31 AM, Jeff Voskamp javos...@uwaterloo.cawrote: On 04/22/2010 09:53 AM, Kevin Falcone wrote: On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote: 1) Email from any RT User creates a ticket in a queue, EVEN when the right CreateTicket has NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and becomes a ticket. I checked the rights on this VERY thoroughly. You must have a misconfiguration, setting up a vanilla 3.8.7 with a user who has no CreateTicket rights anywhere and injecting mail from that user gets not ok - Ticket creation failed: No permission to create tickets in the queue 'General' as a result. This is because Auth::MailFrom will reject the user before CommandByMail gets to it 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the from address in a never-ending loop. I know how to turn off the loop, by temporarily turning off TakeAction: from the Plugin and then bouncing RT. The two questions I have are: It isn't clear to me why notifying the From: in your environment causes a loop -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com What order are your MailPlugins in? Jeff Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search results anomaly
RT 3.8.7 A search for 'Content matches foo.com' is returning some tickets and missing others that clearly have foo.com in the Content. [r...@rtsrv1 bin]# ./rt show 39 | grep foo.com | wc -l 1 [r...@rtsrv1 bin]# [r...@rtsrv1 bin]# ./rt show 23 | grep foo.com | wc -l 67 [r...@rtsrv1 bin]# 23 shows up in the web search results. 39 does not. Any ideas? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] GPG issue on RHEL5 + RT 3.8.7
Jeffrey, Can you enable debug logging and send us more info from the log? GnuPG is quiet noisy. On Thu, Apr 22, 2010 at 11:22 AM, Jeffrey Fearn jfe...@redhat.com wrote: Jeffrey Fearn wrote: Hi, I'm testing the GPG stuff on RHEL5 + RT 3.8.7, mainly for signature verification, but I'm getting the following error: Apr 22 16:53:01 rt-stage RT: logger for 'd...@exampls.com': gpg: error reading key: public key not found (/usr/lib/perl5/vendor_perl/5.8.8/RT/Crypt/GnuPG.pm:2077) I added the logger for 'd...@exampls.com': string just to make sure the email was being set properly. Just a note that the email address got munged hiding the real one used, it matches on the server :} Cheers, Jeff. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] GPG issue on RHEL5 + RT 3.8.7
Also, I think it may be trust level of the key. RT doesn't force any trust levels and you have to maintain it yourself or use always trust mode. On Fri, Apr 23, 2010 at 12:04 AM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote: Jeffrey, Can you enable debug logging and send us more info from the log? GnuPG is quiet noisy. On Thu, Apr 22, 2010 at 11:22 AM, Jeffrey Fearn jfe...@redhat.com wrote: Jeffrey Fearn wrote: Hi, I'm testing the GPG stuff on RHEL5 + RT 3.8.7, mainly for signature verification, but I'm getting the following error: Apr 22 16:53:01 rt-stage RT: logger for 'd...@exampls.com': gpg: error reading key: public key not found (/usr/lib/perl5/vendor_perl/5.8.8/RT/Crypt/GnuPG.pm:2077) I added the logger for 'd...@exampls.com': string just to make sure the email was being set properly. Just a note that the email address got munged hiding the real one used, it matches on the server :} Cheers, Jeff. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Dne 22.4.2010 18:59, CLOSE Dave (DAE) napsal(a): No clues? Do I need to give up on RT? Hi Dave, I am not sure if this is going to help you, but I had the same problem as you have now. I was trying to do a smooth upgrade from 3.6 to 3.8 and my idea was to run two versions at once only on different ports. For reasons that I cannot fathom, this was not possible - I could run only one version at port 80, be it 3.6 or 3.8. After all it was not that much of a problem for me, because our RT installation was kind of fresh one, without many users... I suggest that you try to set up environment for new version of RT on different machine, read the docs about migrating DB, set it up and after you have it running just move it to orginal server and replace the old version. Martin -- Mgr. Martin Drasar dra...@ics.muni.cz Network Security Department http://ics.muni.cz/ CSIRT-MU http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
I am not sure if this is going to help you, but I had the same problem as you have now. I was trying to do a smooth upgrade from 3.6 to 3.8 and my idea was to run two versions at once only on different ports. For reasons that I cannot fathom, this was not possible - I could run only one version at port 80, be it 3.6 or 3.8. After all it was not that much of a problem for me, because our RT installation was kind of fresh one, without many users... First you say you tried different ports and then the the same port. Did you mean different names? I've successfully run 3.8.1 and 3.8.6 concurrently on different virtual hosts (without doing the db upgrades). -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail problem
To List Kevin Jeff, Whomever created RightsMatrix, I owe them a beer. Actually a pitcher. I SSOOO embarrassed by this mistake. However, confession is good for the soul. I've been on 3.6.4 so for so long, I completely forgot that 3.8.7 allows the granting of SuperUser at the group level, whereas in 3.6.4, that was not possible. I am BIG on *not *granting rights to individual users, but because of 3.6.4, I had granted the SuperUser right to a few individuals. Then along comes 3.8.7 and I had found out we could grant SuperUser at the *group* level so I did. Then just recently, wanted to do a test and the person I wanted to do the test was a SuperUser. Since that would defeat the test, I removed the SuperUser right for that *individual*, but forgot about that right having been granted for a group he was in. So when I looked at his individual rights, he shouldn't have that right, yet he was creating a ticket. So I finally woke up and used RightsMatrix and clicked the Y under that right under ALL and lo and behold, the answer. It is now corrected and it works fine. The problem with the never-ending email loop is, of course, unrelated. We think it has to do with the Timeline directory/code bumping into CommandByMail directory/code in that Takeaction seems to keep repeating it's rejection. We're going to remove TImeline and try again. Thanks again for your time and effort. Kenn LBNL On Thu, Apr 22, 2010 at 6:53 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote: 1) Email from any RT User creates a ticket in a queue, EVEN when the right CreateTicket has NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and becomes a ticket. I checked the rights on this VERY thoroughly. You must have a misconfiguration, setting up a vanilla 3.8.7 with a user who has no CreateTicket rights anywhere and injecting mail from that user gets not ok - Ticket creation failed: No permission to create tickets in the queue 'General' as a result. This is because Auth::MailFrom will reject the user before CommandByMail gets to it 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the from address in a never-ending loop. I know how to turn off the loop, by temporarily turning off TakeAction: from the Plugin and then bouncing RT. The two questions I have are: It isn't clear to me why notifying the From: in your environment causes a loop -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Dne 22.4.2010 22:59, Jerrad Pierce napsal(a): First you say you tried different ports and then the the same port. Did you mean different names? I've successfully run 3.8.1 and 3.8.6 concurrently on different virtual hosts (without doing the db upgrades). I have tried two virtual hosts, one on port 80 and one on port 8080. The port 80 had version 3.6.x and port 8080 had version 3.8.x Because this setup was not working I have changed the configuration of host on port 80 to point to RT 3.8.x directory (thus leaving me with only one version). Suddenly I was able to run 3.8.x. I admit that I have not done any deep testing, because I was happy to see 3.8.x working. I have transitioned my scrips and left 3.6.x far behind me. Also note that I have tried version 3.6.x and 3.8.x concurrently and you have different 3.8.x version - there may be a difference. -- Mgr. Martin Drasar dra...@ics.muni.cz Network Security Department http://ics.muni.cz/ CSIRT-MU http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] GPG issue on RHEL5 + RT 3.8.7
Hi Ruslan, thanks for the input ... sigh ... it's more stupid than this though. There was a fake user created with a typo in the user name, and I was checking the typo account instead of the real account ... _ ... works fine when you check the right account! Cheers, Jeff. Ruslan Zakirov wrote: Also, I think it may be trust level of the key. RT doesn't force any trust levels and you have to maintain it yourself or use always trust mode. On Fri, Apr 23, 2010 at 12:04 AM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote: Jeffrey, Can you enable debug logging and send us more info from the log? GnuPG is quiet noisy. On Thu, Apr 22, 2010 at 11:22 AM, Jeffrey Fearn jfe...@redhat.com wrote: Jeffrey Fearn wrote: Hi, I'm testing the GPG stuff on RHEL5 + RT 3.8.7, mainly for signature verification, but I'm getting the following error: Apr 22 16:53:01 rt-stage RT: logger for 'd...@exampls.com': gpg: error reading key: public key not found (/usr/lib/perl5/vendor_perl/5.8.8/RT/Crypt/GnuPG.pm:2077) I added the logger for 'd...@exampls.com': string just to make sure the email was being set properly. Just a note that the email address got munged hiding the real one used, it matches on the server :} Cheers, Jeff. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Jeff Fearn jfe...@redhat.com Software Engineer Engineering Operations Red Hat, Inc Freedom ... courage ... Commitment ... ACCOUNTABILITY Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Possible Exchange Issue
Hi, I am responsible for a pricing email box. I get and receive emails into this email box. I also get my normal email in my standard inbox. What happens is that I can not send from my x5quo...@x5solutions.com email box to r...@x5solutions.com. It does not open a new ticket. Nor can I reply to a ticket that I created inside RT, for instance, I have an existing ticket and if I reply to it from my x5quo...@x5solutions.com email, it doesn't update the ticket. Yet if I reply to it from my inbox, btins...@x5solutions.com, it works. RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI I need to keep this separate and get it to work from the x5quo...@x5solutions.com email box. Does anyone have any suggestions on what might be wrong? Another issue is that a lot of our tickets that are created in up in a general que and we'd like to be able to view that and be able to assign them. Thanks RT Experts. Brian Tinsley Brian S. Tinsley | Project Manager | Office ( 206 777 6188 | Direct ( 206 550 7957 X5 Solutions| 1520 4th Avenue | Suite 500 | Seattle | WA | 98101 | Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Possible Exchange Issue
Brian Tinsley wrote: Hi, I am responsible for a pricing email box. I get and receive emails into this email box. I also get my normal email in my standard inbox. What happens is that I can not send from my x5quo...@x5solutions.com mailto:x5quo...@x5solutions.com email box to r...@x5solutions.com mailto:r...@x5solutions.com. It does not open a new ticket. Nor can I reply to a ticket that I created inside RT, for instance, I have an existing ticket and if I reply to it from my x5quo...@x5solutions.com mailto:x5quo...@x5solutions.com email, it doesn’t update the ticket. Yet if I reply to it from my inbox, btins...@x5solutions.com mailto:btins...@x5solutions.com, it works. RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI I need to keep this separate and get it to work from the x5quo...@x5solutions.com mailto:x5quo...@x5solutions.com email box. Does anyone have any suggestions on what might be wrong? First thing that comes to mind is it's being filtered out in the mail loop check. What is $RTAddressRegexp set to in RT_SiteConfig.pm? Another issue is that a lot of our tickets that are created in up in a general que and we’d like to be able to view that and be able to assign them. Not sure what you mean by this. Cheers, Jeff. -- Jeff Fearn jfe...@redhat.com Software Engineer Engineering Operations Red Hat, Inc Freedom ... courage ... Commitment ... ACCOUNTABILITY Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] A 'personal' watch list?
I'm very new to RT so please forgive me if this is a silly question. Is there a way to create a personal list of tickets I want to keep an eye on? There are some tickets in our system that have useful information in them and I want to be able to 'add them to a personal watchlist'. (I'm coming from a JIRA background which has a 'watch this' functionality) I did a quick search through the mailing list archives but couldn't find any mention of such functionality. Thanks! Jc Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A 'personal' watch list?
On Fri, Apr 23, 2010 at 09:52:14AM +0900, Jean-Christian wrote: I'm very new to RT so please forgive me if this is a silly question. Is there a way to create a personal list of tickets I want to keep an eye on? There are some tickets in our system that have useful information in them and I want to be able to 'add them to a personal watchlist'. (I'm coming from a JIRA background which has a 'watch this' functionality) Assuming you're using a current RT, just click the stars in the upper right hand corner of a ticket. I did a quick search through the mailing list archives but couldn't find any mention of such functionality. Thanks! Jc Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A 'personal' watch list?
Thanks for the comment Jesse. We're using RT 3.6.10 and I can't see a 'star'. I see the latest version is 3.8? Is the 'star' only available in 3.8? Jc On 04/23/2010 10:20 AM, Jesse Vincent wrote: On Fri, Apr 23, 2010 at 09:52:14AM +0900, Jean-Christian wrote: I'm very new to RT so please forgive me if this is a silly question. Is there a way to create a personal list of tickets I want to keep an eye on? There are some tickets in our system that have useful information in them and I want to be able to 'add them to a personal watchlist'. (I'm coming from a JIRA background which has a 'watch this' functionality) Assuming you're using a current RT, just click the stars in the upper right hand corner of a ticket. I did a quick search through the mailing list archives but couldn't find any mention of such functionality. Thanks! Jc Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A 'personal' watch list?
On Fri, Apr 23, 2010 at 10:37:01AM +0900, Jean-Christian wrote: Thanks for the comment Jesse. We're using RT 3.6.10 and I can't see a 'star'. I see the latest version is 3.8? Is the 'star' only available in 3.8? It's a core feature in 3.8, yes. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
