[rt-users] Problems with SQL-time functions
Hello, I was given the task to filter all the tickets inside or outside fixed business hours in a specified date range. I will display you table to demonstrate what I mean: weekday office opensoffice closes Monday-Thursday 8:00:0016:00:00 Friday 8:00:0015:30:00 In usual SQL, one would filter weekday by weekday and exclude the time outside or inside working hours. If you only want to enlist the Tickets inside business hours, you can use the TIME and WEEKDAY functions, the SQL statement would look like that: Select id, Created, Subject from Tickets where WEEKDAY(Created) not in (0,6) and ((WEEKDAY(Created) in(1, 2, 3, 4) and TIME(Created) '08:00:00' and TIME(Created) '16:00:00') or (WEEKDAY(Created)=5 and TIME(Created) '08:00:00' and TIME(Created) '15:30:00')) If you put the statement after the where-clause into the method FormSQL of the class RT::Ticket, you will not get the right results, but /all/ tickets. I do not know why that method does not work. Does anybody have any hints? Or is it just impossible to do so? Greetings, Wolfram RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Problems with SQL-time functions
On Fri, Sep 03, 2010 at 11:30:17AM +0200, Wolfram Huettermann wrote: Hello, I was given the task to filter all the tickets inside or outside fixed business hours in a specified date range. I will display you table to demonstrate what I mean: weekday office opensoffice closes Monday-Thursday 8:00:0016:00:00 Friday 8:00:0015:30:00 In usual SQL, one would filter weekday by weekday and exclude the time outside or inside working hours. If you only want to enlist the Tickets inside business hours, you can use the TIME and WEEKDAY functions, the SQL statement would look like that: Select id, Created, Subject from Tickets where WEEKDAY(Created) not in (0,6) and ((WEEKDAY(Created) in(1, 2, 3, 4) and TIME(Created) '08:00:00' and TIME(Created) '16:00:00') or (WEEKDAY(Created)=5 and TIME(Created) '08:00:00' and TIME(Created) '15:30:00')) If you put the statement after the where-clause into the method FormSQL of the class RT::Ticket, you will not get the right results, but /all/ tickets. FromSQL isn't SQL, it is TicketSQL. I bet it is throwing away a number of your constructs that it doesn't understand. You may be able to construct what you need using a vanilla Limit and the FUNCTION arguments. -kevin I do not know why that method does not work. Does anybody have any hints? Or is it just impossible to do so? Greetings, Wolfram RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! pgpUGtM3AKe2F.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] User Information
I have had some wonderful help getting my user information pulled from AD into my RT installation. Now I am looking at ways to present this to the technicians. We use our RT installation for our technical support helpdesk and most of our tickets are opened via E-Mail. I want to present the user information on the main screen of each ticket instead of having to click into the More about u...@info.com. I have looked at the SideBySideView extension, but that does not look like it can be used for user info. Please correct me if I am wrong. Does anyone know of an already contributed way to do what I am looking for? Thanks, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT Dashboard result limits problem
To list (again), I have a dashboard that I set up with *unlimited* as the number of rows. My results should have been about 485 lines. Instead, my email had 20 rows. I re-set it for *100* rows and I got 100 rows in the email. That was good. So, I'm trying to figure out why *unlimited* produces results of 20 rows and all the others work fine. Has anyone else had a problem with Query result limits in an email from a dashboard? Thanks for your help. Kenn LBNL RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Webmux.pl crashes Apache22 on FreeBSD 8.1
On Thu, Sep 02, 2010 at 02:51:48PM -0700, dill weed wrote: I don't have access to the server until Monday to run make testdeps, but the version of Stacktrace that I'm using is p5-Devel-StackTrace 1.23 from the FreeBSD ports collection. Looks like the CPAN author made a mistake with 1.23. He has released 1.24 to rectify it. http://cpansearch.perl.org/src/DROLSKY/Devel-StackTrace-1.24/Changes -kevin On Thu, Sep 2, 2010 at 2:20 PM, Jesse Vincent je...@bestpractical.com wrote: On Thu, Sep 02, 2010 at 02:16:06PM -0700, dill weed wrote: I recently updated my installation of rt38 from the ports collection on FreeBSD 8.1 and found that webmux.pl will not allow apache22 to start. Here is a copy of the error that I'm am receiving: make testdeps from the RT build directory? Also, what version of Devel::StackTrace is installed? [Wed Sep 01 11:01:08 2010] [error] Devel::StackTrace does not define $Devel::StackTrace::VERSION--version check failed at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nCompilation failed in require at (eval 1218) line 3.\n\t...propagated at /usr/local/lib/perl5/5.10.1/base.pm line 94.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Request.pm line 55.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nCompilation failed in require at /usr/local/bin/webmux.pl line 150.\nCompilation failed in require at (eval 4) line 1.\n [Wed Sep 01 11:01:08 2010] [error] Can't load Perl file: /usr/local/bin/webmux.pl for serve blah.blah.home:0, exiting... However when I comment out the webmux.pl line from my httpd.conf the server starts fine. I'm not sure why the error is coming from Devel::StrackTrace and I'm not sure how to fix this error. I'm anxious to hear what tips other users might have. Everything is update as far as the ports collection is concerned. I'm running FreeBSD 8.1, apache 2.2.16, mod_perl2 2.0.4, mysql 5.1.(something). All items were installed from the ports collection. Thank you in advance for the help, Reid RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! pgpzM9PNcbxBq.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT Dashboard result limits problem
On Fri, Sep 03, 2010 at 09:12:02AM -0700, Kenneth Crocker wrote: To list (again), I have a dashboard that I set up with unlimited as the number of rows. My results should have been about 485 lines. Instead, my email had 20 rows. I re-set it for 100 rows and I got 100 rows in the email. That was good. So, I'm trying to figure out why unlimited produces results of 20 rows and all the others work fine. Has anyone else had a problem with Query result limits in an email from a dashboard? well should fit in one of those issues: http://issues.bestpractical.com/Ticket/Display.html?id=13913 http://issues.bestpractical.com/Ticket/Display.html?id=15541 ;) RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Can't get ExternalAuth to work with Windows 2003 AD
I have a brand new install of RT 3.8.8 on CentOS 5.5 with the RT-Authen-ExternalAuth. No matter what I do, I can't seem to get RT to let me log in with my AD login. I've tried changing the filter options, etc with no luck. The debug log seems to indicate that it can't bind with the LDAP server; however, I can successfully bind with the same user and filters using ldapsearch and also a small test script that I wrote which uses Net::LDAP. I have my RT_Siteconfig.pm, debug log, ldapsearch example, and test script all in the following gist: https://gist.github.com/1ba81d5642611de654f9 I would appreciate any suggestions. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] embed link in email notification
How would I include a link to a newly created ticket in the email text that is sent to requestors? thanks, -- Charlie Farinella Appropriate Solutions, Inc. 603.924.6079 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] User Information
Well I found RT-Extension-UserDetails and am very excited about it. The install seems very easy. I applied the patch as per the instructions in the README. I am running RT-3.8.6 so I needed to apply the patch. I am no Linux Admin, but I did the following: Cd /opt/rt3/ patch -p1 /opt/rt3/src/RT-Extension-UserDetails-0.01/patches/callbacks-3.8.patch It ran with no errors. I followed the rest of the README with no problems. I then restarted apache and not I had a little link bubble to the right of my user's names. However with I passed my mouse over it all that popped up in the window is Details. When I actually clicked on the bubble I got the following error: RT::User:: Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/plugins/RT-Extension-UserDetails/html/Elements/ShowUserD etails line 10) I was able to verify when I moused over the bubble in the bottom of my web browser it reflected the correct user #. After messing around with it with no luck I decided to upgrade my test RT installation to 3.8.8 and I am still having the exact same problems. Any help would be appreciated. Thanks, -- Peter Barton -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Peter Barton Sent: Friday, September 03, 2010 10:02 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] User Information I have had some wonderful help getting my user information pulled from AD into my RT installation. Now I am looking at ways to present this to the technicians. We use our RT installation for our technical support helpdesk and most of our tickets are opened via E-Mail. I want to present the user information on the main screen of each ticket instead of having to click into the More about u...@info.com. I have looked at the SideBySideView extension, but that does not look like it can be used for user info. Please correct me if I am wrong. Does anyone know of an already contributed way to do what I am looking for? Thanks, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] embed link in email notification
I just added this to mine.
In the Global Autoreply template, I added:
You can check the current status and history of the request at:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
To the end before the thank you.
-Mark
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of charlie
Sent: Friday, September 03, 2010 2:11 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] embed link in email notification
How would I include a link to a newly created ticket in the email text
that is sent to requestors?
thanks,
--
Charlie Farinella
Appropriate Solutions, Inc.
603.924.6079
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
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Re: [rt-users] Webmux.pl crashes Apache22 on FreeBSD 8.1
Thanks that good information. When I get back into work next week, I'll give that a go. I'm sure that is what the problem is. Thank you everyone for the help. Reid On Fri, Sep 3, 2010 at 9:17 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Sep 02, 2010 at 02:51:48PM -0700, dill weed wrote: I don't have access to the server until Monday to run make testdeps, but the version of Stacktrace that I'm using is p5-Devel-StackTrace 1.23 from the FreeBSD ports collection. Looks like the CPAN author made a mistake with 1.23. He has released 1.24 to rectify it. http://cpansearch.perl.org/src/DROLSKY/Devel-StackTrace-1.24/Changes -kevin On Thu, Sep 2, 2010 at 2:20 PM, Jesse Vincent je...@bestpractical.com wrote: On Thu, Sep 02, 2010 at 02:16:06PM -0700, dill weed wrote: I recently updated my installation of rt38 from the ports collection on FreeBSD 8.1 and found that webmux.pl will not allow apache22 to start. Here is a copy of the error that I'm am receiving: make testdeps from the RT build directory? Also, what version of Devel::StackTrace is installed? [Wed Sep 01 11:01:08 2010] [error] Devel::StackTrace does not define $Devel::StackTrace::VERSION--version check failed at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class/Base.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/Exception/Class.pm line 10.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Exceptions.pm line 73.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Tools.pm line 18.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/Request.pm line 41.\nCompilation failed in require at (eval 1218) line 3.\n\t...propagated at /usr/local/lib/perl5/5.10.1/base.pm line 94.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Request.pm line 55.\nCompilation failed in require at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nBEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.10.1/RT/Interface/Web/Handler.pm line 60.\nCompilation failed in require at /usr/local/bin/webmux.pl line 150.\nCompilation failed in require at (eval 4) line 1.\n [Wed Sep 01 11:01:08 2010] [error] Can't load Perl file: /usr/local/bin/webmux.pl for serve blah.blah.home:0, exiting... However when I comment out the webmux.pl line from my httpd.conf the server starts fine. I'm not sure why the error is coming from Devel::StrackTrace and I'm not sure how to fix this error. I'm anxious to hear what tips other users might have. Everything is update as far as the ports collection is concerned. I'm running FreeBSD 8.1, apache 2.2.16, mod_perl2 2.0.4, mysql 5.1.(something). All items were installed from the ports collection. Thank you in advance for the help, Reid RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] embed link in email notification
On Fri, Sep 03, 2010 at 03:10:46PM -0400, charlie wrote:
How would I include a link to a newly created ticket in the email text
that is sent to requestors?
Add something like this:
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
in Configuration-Global-Template-Autoreply
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] User Information
I ended up making a change to my RT_SiteConfig.pm and it started working. I am using FireFox 3.6.8 and it works great. However as noted by Steve McStravick this is not working with IE8. He posted something about it on August 17th entitled RT-Extension-UserDetails not working with IE8. Has anyone found a fix for this? -- Peter Barton -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Peter Barton Sent: Friday, September 03, 2010 2:14 PM To: rt-users@lists.bestpractical.com Cc: elac...@home-dn.net Subject: Re: [rt-users] User Information Well I found RT-Extension-UserDetails and am very excited about it. The install seems very easy. I applied the patch as per the instructions in the README. I am running RT-3.8.6 so I needed to apply the patch. I am no Linux Admin, but I did the following: Cd /opt/rt3/ patch -p1 /opt/rt3/src/RT-Extension-UserDetails-0.01/patches/callbacks-3.8.patch It ran with no errors. I followed the rest of the README with no problems. I then restarted apache and not I had a little link bubble to the right of my user's names. However with I passed my mouse over it all that popped up in the window is Details. When I actually clicked on the bubble I got the following error: RT::User:: Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/plugins/RT-Extension-UserDetails/html/Elements/ShowUserD etails line 10) I was able to verify when I moused over the bubble in the bottom of my web browser it reflected the correct user #. After messing around with it with no luck I decided to upgrade my test RT installation to 3.8.8 and I am still having the exact same problems. Any help would be appreciated. Thanks, -- Peter Barton -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Peter Barton Sent: Friday, September 03, 2010 10:02 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] User Information I have had some wonderful help getting my user information pulled from AD into my RT installation. Now I am looking at ways to present this to the technicians. We use our RT installation for our technical support helpdesk and most of our tickets are opened via E-Mail. I want to present the user information on the main screen of each ticket instead of having to click into the More about u...@info.com. I have looked at the SideBySideView extension, but that does not look like it can be used for user info. Please correct me if I am wrong. Does anyone know of an already contributed way to do what I am looking for? Thanks, -- Peter Barton RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Can't get ExternalAuth to work with Windows 2003 AD
I just got my ExternalAuth working and the one thing I had to mess with was the authenticating user. I used a syntax like this: 'user' = 'cn=rtuser,cn=users,dc=iesicorp,dc=tf,dc=prv', -- Peter Barton IESI Corporation Network Manager work.817-632-4000 mobile.817-683-9635 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Alberts Sent: Friday, September 03, 2010 11:54 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Can't get ExternalAuth to work with Windows 2003 AD I have a brand new install of RT 3.8.8 on CentOS 5.5 with the RT-Authen-ExternalAuth. No matter what I do, I can't seem to get RT to let me log in with my AD login. I've tried changing the filter options, etc with no luck. The debug log seems to indicate that it can't bind with the LDAP server; however, I can successfully bind with the same user and filters using ldapsearch and also a small test script that I wrote which uses Net::LDAP. I have my RT_Siteconfig.pm, debug log, ldapsearch example, and test script all in the following gist: https://gist.github.com/1ba81d5642611de654f9 I would appreciate any suggestions. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] embed link in email notification
On Fri, 2010-09-03 at 21:16 +0200, Emmanuel Lacour wrote:
On Fri, Sep 03, 2010 at 03:10:46PM -0400, charlie wrote:
How would I include a link to a newly created ticket in the email text
that is sent to requestors?
Add something like this:
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
in Configuration-Global-Template-Autoreply
You can tell I'm new. :-)
Thanks to all, this is just what I was looking for.
--
Charlie Farinella
Appropriate Solutions, Inc.
603.924.6079
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Can't get ExternalAuth to work with Windows 2003 AD
Thanks for you response Pete. I just figured out what it was. At some point, I changed the 'pass' variable name to 'password'. That's all it was. :/ John On 09/03/2010 02:52 PM, Peter Barton wrote: I just got my ExternalAuth working and the one thing I had to mess with was the authenticating user. I used a syntax like this: 'user' = 'cn=rtuser,cn=users,dc=iesicorp,dc=tf,dc=prv', -- Peter Barton IESI Corporation Network Manager work.817-632-4000 mobile.817-683-9635 *From:* rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *John Alberts *Sent:* Friday, September 03, 2010 11:54 AM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Can't get ExternalAuth to work with Windows 2003 AD I have a brand new install of RT 3.8.8 on CentOS 5.5 with the RT-Authen-ExternalAuth. No matter what I do, I can't seem to get RT to let me log in with my AD login. I've tried changing the filter options, etc with no luck. The debug log seems to indicate that it can't bind with the LDAP server; however, I can successfully bind with the same user and filters using ldapsearch and also a small test script that I wrote which uses Net::LDAP. I have my RT_Siteconfig.pm, debug log, ldapsearch example, and test script all in the following gist: https://gist.github.com/1ba81d5642611de654f9 I would appreciate any suggestions. -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com mailto:john.albe...@exlibrisgroup.com cell: 1-508-878-2197 -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com cell: 1-508-878-2197 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] User Information
On Fri, Sep 03, 2010 at 02:14:07PM -0500, Peter Barton wrote: RT::User:: Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/plugins/RT-Extension-UserDetails/html/Elements/ShowUserD etails line 10) fixed in git (bad handling of default settings, when you don't set a setting yourself). RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] User Information
On Fri, Sep 03, 2010 at 02:43:39PM -0500, Peter Barton wrote: I ended up making a change to my RT_SiteConfig.pm and it started working. I am using FireFox 3.6.8 and it works great. However as noted by Steve McStravick this is not working with IE8. He posted something about it on August 17th entitled RT-Extension-UserDetails not working with IE8. Has anyone found a fix for this? fixed in git (missing ending part of a tag :(): http://git.home-dn.net/?p=manu/RT-Extension-UserDetails.git;a=summary RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
