Re: [rt-users] Add custom field to default search query
On 08/19/2011 09:13 AM, Lars Braeuer wrote: Is there any way, like hacking an (sql) query, to include just one custom field with the standard search? Others have pointed out ways to extend the simple search to automatically search a CF, but you can do it manually by typing CF.Customer:123 in the search box to search a custom field named Customers with the value 123. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Page Formatting (Only Text) After Perl Update
So, I stupidly updated my debian RT box today and one of the things patched was Perl (5.10.1 - 5.12.4). Since I used CPAN originally for installing Perl modules when I setup the server it broke pretty much everything about RT. After much flipping back and forth between logs and apt-get install I resolved all of the load errors and the Apache server came up. But I still seem to be missing something. All pages will display with no formatting at all. The only graphic that shows is the | Best Practical logo, everything else is completely text without the usual formatting. There is lists and tables, but no font changes are graphics at all (100% blue links on a while background). I assume there is some Perl module I'm missing. As I said, there's no errors so it's a soft failure. The site functionality seems unaffected, just a bit harder to get around now. Any help greatly appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] rt-client ruby gem 0.3.9 released
I have just pushed rt-client 0.3.9 to rubygems.org. Changes: * applied patch from Brian McArdle to deal with spaces in Custom Field names. * works properly with RT having more than one digit in version strings (e.g. RT 3.8.10) * new method usersearch, supply a hash with key :EMailAddress to lookup an RT user by email. Get back a hash with keys corresponding to fields on user edit page in RT. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Page Formatting (Only Text) After Perl Update
I've encourtered this issue when you try to alias the noauth directories to bypass the mason.handler in the Apache config. If you have an Apache config line similar to below try to comment it out. Alias /NoAuth /opt/rt3/share/html/NoAuth Basically in the above situation the css isn't processed properly. It could be something else though. Curtis On 11-08-22 04:44 PM, Lake, Seth M wrote: So, I stupidly updated my debian RT box today and one of the things patched was Perl (5.10.1 - 5.12.4). Since I used CPAN originally for installing Perl modules when I setup the server it broke pretty much everything about RT. After much flipping back and forth between logs and apt-get install I resolved all of the load errors and the Apache server came up. But I still seem to be missing something. All pages will display with no formatting at all. The only graphic that shows is the | Best Practical logo, everything else is completely text without the usual formatting. There is lists and tables, but no font changes are graphics at all (100% blue links on a while background). I assume there is some Perl module I'm missing. As I said, there's no errors so it's a soft failure. The site functionality seems unaffected, just a bit harder to get around now. Any help greatly appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA --- September 26 27, 2011 * San Francisco, CA, USA --- October 18 19, 2011 * Washington DC, USA --- October 31 November 1, 2011 * Melbourne VIC, Australia --- November 28 29, 2011 * Barcelona, Spain --- November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Page Formatting (Only Text) After Perl Update
I did have a similar line. Commented it out but nothing has changed. My httpd.conf in case it's helpful... VirtualHost *:80 ServerAdmin webmas...@bcssi.com # DocumentRoot /var/www/rt/share/html DocumentRoot /var/www AddDefaultCharset UTF-8 RewriteEngine On RewriteRule ^/$ /rt/ [R] PerlRequire /var/www/rt/bin/webmux.pl ScriptAlias /rt/ /var/www/rt/share/html/ # Location /NoAuth/images # SetHandler default # /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined /VirtualHost From: Curtis Bruneau [mailto:curt...@vianet.ca] Sent: Monday, August 22, 2011 4:59 PM Subject: Re: [rt-users] Page Formatting (Only Text) After Perl Update I've encourtered this issue when you try to alias the noauth directories to bypass the mason.handler in the Apache config. If you have an Apache config line similar to below try to comment it out. Alias /NoAuth /opt/rt3/share/html/NoAuth Basically in the above situation the css isn't processed properly. It could be something else though. Curtis On 11-08-22 04:44 PM, Lake, Seth M wrote: So, I stupidly updated my debian RT box today and one of the things patched was Perl (5.10.1 - 5.12.4). Since I used CPAN originally for installing Perl modules when I setup the server it broke pretty much everything about RT. After much flipping back and forth between logs and apt-get install I resolved all of the load errors and the Apache server came up. But I still seem to be missing something. All pages will display with no formatting at all. The only graphic that shows is the | Best Practical logo, everything else is completely text without the usual formatting. There is lists and tables, but no font changes are graphics at all (100% blue links on a while background). I assume there is some Perl module I'm missing. As I said, there's no errors so it's a soft failure. The site functionality seems unaffected, just a bit harder to get around now. Any help greatly appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA - September 26 27, 2011 * San Francisco, CA, USA - October 18 19, 2011 * Washington DC, USA - October 31 November 1, 2011 * Melbourne VIC, Australia - November 28 29, 2011 * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Page Formatting (Only Text) After Perl Update
Download tarball, configure and run make testdeps. Regards, Ruslan. From phone. 23.08.2011 1:15 пользователь Lake, Seth M seth.l...@vangent.com написал: I did have a similar line. Commented it out but nothing has changed. My httpd.conf in case it's helpful... VirtualHost *:80 ServerAdmin webmas...@bcssi.com # DocumentRoot /var/www/rt/share/html DocumentRoot /var/www AddDefaultCharset UTF-8 RewriteEngine On RewriteRule ^/$ /rt/ [R] PerlRequire /var/www/rt/bin/webmux.pl ScriptAlias /rt/ /var/www/rt/share/html/ # Location /NoAuth/images # SetHandler default # /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined /VirtualHost From: Curtis Bruneau [mailto:curt...@vianet.ca] Sent: Monday, August 22, 2011 4:59 PM Subject: Re: [rt-users] Page Formatting (Only Text) After Perl Update I've encourtered this issue when you try to alias the noauth directories to bypass the mason.handler in the Apache config. If you have an Apache config line similar to below try to comment it out. Alias /NoAuth /opt/rt3/share/html/NoAuth Basically in the above situation the css isn't processed properly. It could be something else though. Curtis On 11-08-22 04:44 PM, Lake, Seth M wrote: So, I stupidly updated my debian RT box today and one of the things patched was Perl (5.10.1 - 5.12.4). Since I used CPAN originally for installing Perl modules when I setup the server it broke pretty much everything about RT. After much flipping back and forth between logs and apt-get install I resolved all of the load errors and the Apache server came up. But I still seem to be missing something. All pages will display with no formatting at all. The only graphic that shows is the | Best Practical logo, everything else is completely text without the usual formatting. There is lists and tables, but no font changes are graphics at all (100% blue links on a while background). I assume there is some Perl module I'm missing. As I said, there's no errors so it's a soft failure. The site functionality seems unaffected, just a bit harder to get around now. Any help greatly appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA - September 26 27, 2011 * San Francisco, CA, USA - October 18 19, 2011 * Washington DC, USA - October 31 November 1, 2011 * Melbourne VIC, Australia - November 28 29, 2011 * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] su for rt?
Is there anything like su for RT? I'd like to be able to check on users' ability to see certain tickets. It's disruptive to ask them (and keep asking them while I figure out which layer of permissions is causing me headaches.) Any way I can use something like 'su' to assume a user's identity without knowing their password? RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] su for rt?
Hi, There is BecomeUser extension on the CPAN, but I'm not sure if it's ported over RT4 or not. http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm On Tue, Aug 23, 2011 at 1:31 AM, Yan Seiner y...@seiner.com wrote: Is there anything like su for RT? I'd like to be able to check on users' ability to see certain tickets. It's disruptive to ask them (and keep asking them while I figure out which layer of permissions is causing me headaches.) Any way I can use something like 'su' to assume a user's identity without knowing their password? RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Page Formatting (Only Text) After Perl Update
Perfect, that got her. For the record it was CSS::Squish From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, August 22, 2011 5:25 PM To: Lake, Seth M Cc: rt-users@lists.bestpractical.com; Curtis Bruneau Subject: Re: [rt-users] Page Formatting (Only Text) After Perl Update Download tarball, configure and run make testdeps. Regards, Ruslan. From phone. 23.08.2011 1:15 пользователь Lake, Seth M seth.l...@vangent.commailto:seth.l...@vangent.com написал: I did have a similar line. Commented it out but nothing has changed. My httpd.conf in case it's helpful... VirtualHost *:80 ServerAdmin webmas...@bcssi.commailto:webmas...@bcssi.com # DocumentRoot /var/www/rt/share/html DocumentRoot /var/www AddDefaultCharset UTF-8 RewriteEngine On RewriteRule ^/$ /rt/ [R] PerlRequire /var/www/rt/bin/webmux.plhttp://webmux.pl ScriptAlias /rt/ /var/www/rt/share/html/ # Location /NoAuth/images # SetHandler default # /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined /VirtualHost From: Curtis Bruneau [mailto:curt...@vianet.camailto:curt...@vianet.ca] Sent: Monday, August 22, 2011 4:59 PM Subject: Re: [rt-users] Page Formatting (Only Text) After Perl Update I've encourtered this issue when you try to alias the noauth directories to bypass the mason.handler in the Apache config. If you have an Apache config line similar to below try to comment it out. Alias /NoAuth /opt/rt3/share/html/NoAuth Basically in the above situation the css isn't processed properly. It could be something else though. Curtis On 11-08-22 04:44 PM, Lake, Seth M wrote: So, I stupidly updated my debian RT box today and one of the things patched was Perl (5.10.1 - 5.12.4). Since I used CPAN originally for installing Perl modules when I setup the server it broke pretty much everything about RT. After much flipping back and forth between logs and apt-get install I resolved all of the load errors and the Apache server came up. But I still seem to be missing something. All pages will display with no formatting at all. The only graphic that shows is the | Best Practical logo, everything else is completely text without the usual formatting. There is lists and tables, but no font changes are graphics at all (100% blue links on a while background). I assume there is some Perl module I'm missing. As I said, there's no errors so it's a soft failure. The site functionality seems unaffected, just a bit harder to get around now. Any help greatly appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA - September 26 27, 2011 * San Francisco, CA, USA - October 18 19, 2011 * Washington DC, USA - October 31 November 1, 2011 * Melbourne VIC, Australia - November 28 29, 2011 * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] su for rt?
- Original Message - From: Yan Seiner y...@seiner.com Is there anything like su for RT? I'd like to be able to check on users' ability to see certain tickets. It's disruptive to ask them (and keep asking them while I figure out which layer of permissions is causing me headaches.) Any way I can use something like 'su' to assume a user's identity without knowing their password? You're looking for something like Zimbra Admin's Become This User. I don't think RT3 had that, at least native; I don't remember whether I found an extension to do it. I seem to think I might have. Can't speak to RT4 yet. That's next week. :-) Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Add AdminCC from custom field
i have a custom field named Location that contains an email address once it's extracted from the ticket how would i make a scrip adds that custom field's content as an AdminCC on the ticket -- View this message in context: http://old.nabble.com/Add-AdminCC-from-custom-field-tp32314835p32314835.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] [Rt-devel] adding a new section in tickets display
On Mon, Aug 22, 2011 at 9:02 PM, SathiyaMoorthy SP
jobs.sath...@gmail.com wrote:
Hi,
Thanks for the reply.
I spent sometime with the ShowSummary file. But no success ! I dont know how
to edit the file. I started learning HTML::Mason, so that I can add a new
section.
But anyway i would like to get ideas from somebody who has did it already !
Did it several times. ShowSummary has code similar to the folowing:
| /Widgets/TitleBox, title = loc('The Basics'),
class = 'ticket-info-basics',
/Ticket/Elements/ShowBasics, Ticket = $Ticket /
Copy it. See that ShowBasics appears twice on the page. Copy
ShowBasics file. Adjust, see changes and so on.
How can i add a new custom section ?, through Which i have to show 'new
section' when the user views the ticket, and he should be allowed to add,
edit, delete content from that section as similar as dates or people
section.
May be you're talking about menu. Are you?
Do i have to add HTML code or perl code ? What is the structure, which files
i have to edit Kindly let me know.
If you need some sort of editor for custom data then for sure you'll
need to write Mason, HTML and perl code.
Thanks
Moorthy
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] Help with Scrip to move a ticket into a new queue
Hi,
I a queue called fr
There is a simple autoreply that is bound to this queue.
Scrip is setup:
Condition: OnCreate
Action: User defined
Template: Autoreply
Stage: TransactionCreate
Custom condition: return 1;
Custom action preparation code:
Custom action cleanup code:
# Change queue
my $newqueue = 1.General;
my $T_Obj = $self-TicketObj;
$RT::Logger-info(Auto assign ticket #. $T_Obj-id . to queue #.
$newqueue );
my ($status, $msg) = $T_Obj-SetQueue($newqueue);
unless ($status) {
$RT::Logger-warning(unable to set new queue: $msg);
return undef;
}
return 1;
It is not a typo 1.General it is the proper name of the queue that I
want new tickets to be moved to.
Not sure what I am doing wrong but it doesn't work.
Can anyone tell me how to debug this?
Trace this?
What am I doing wrong?
Thanks,
Gilbert.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
