[rt-users] Web UI Error immediately upon login
Hi, I am stuck at a point with RT (4.4.1). When I login, I get this error: *An internal RT error has occurred. Your administrator can find more details in RT's log files.* My rt.log has the following: [90276] [Sat Nov 26 12:18:54 2016] [info]: Successful login for root from 105.58.149.231 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:831) [90276] [Sat Nov 26 12:18:54 2016] [error]: encountered object '1', but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /usr/local/lib/perl5/site_perl/JSON.pm line 154, line 25. Stack: [/usr/local/lib/perl5/site_perl/JSON.pm:154] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:193] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:4396] [/opt/rt4/share/html/Elements/JavascriptConfig:87] [/opt/rt4/share/html/Elements/Header:64] [/opt/rt4/share/html/index.html:4] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) [90276] [Sat Nov 26 12:18:54 2016] [error]: encountered object '1', but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /usr/local/lib/perl5/site_perl/JSON.pm line 154, line 43. Any ideas how I can fix the problem will be appreciated. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft." - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
[rt-users] Error after upgrade from 4.4.1rc1 to 4.4.1
Hi, I have upgraded my RT and now I get an error immediately after I enter the login details. The error from rt.log says: [78365] [Thu Sep 22 10:48:30 2016] [error]: encountered object '1', but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /usr/local/lib/perl5/site_perl/JSON.pm line 154. Stack: [/usr/local/lib/perl5/site_perl/JSON.pm:154] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:193] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:4396] [/opt/rt4/share/html/Elements/JavascriptConfig:87] [/opt/rt4/share/html/Elements/Header:64] [/opt/rt4/share/html/index.html:4] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) Not sure exactly what is wrong. Could it be something in RT_SiteConfig.pm, much as it was working well with 4.4.1rc?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft." - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] Problem to integrate exim4 with request tracker 4.0
You probably need to run some command to regenerate your configs for Exim4
so that the transport can be detected. I only know how to use the
monolithic Exim4 configuration, not the split config. Maybe:
sudo dpkg-reconfigure exim4-config
On 14 September 2014 11:49, Theodotos Andreou t...@ubuntucy.org wrote:
Hi all,
I am trying to setup an RT 4.0 system with exim4. I want it to be queue
agnostic, so the manual advised to use this setup:
# cat /etc/exim4/conf.d/main/90_exim4-config_requesttracker
RT_USER=www-data
RT_URL=https://logs.markouassociates.com
rt_transport:
driver = pipe
user = RT_USER
command = rt-mailgate \
--action '${if def:local_part_suffix {comment}{correspond}}' \
--queue $local_part \
--url RT_URL --no-verify-ssl
rt_router:
driver = accept
local_part_prefix = rt-
administration
local_part_suffix_optional
local_part_suffix = -comment
transport = rt_transport
But when I try to restart exim4 this is what I get:
# service exim4 restart
* Stopping MTA for restart
2014-09-14 10:06:32 Exim configuration error in line 218 of
/var/lib/exim4/config.autogenerated.tmp:
main option rt_transport unknown
Invalid new configfile /var/lib/exim4/config.autogenerated.tmp, not
installing
/var/lib/exim4/config.autogenerated.tmp to /var/lib/exim4/config.
autogenerated
I know I must be doing something fundamentally wrong here but as an exim
noob, I can't figure it out.
I am using RT 4.0.19 and exim4 4.82 both installed from the stock Ubuntu
14.04 (64 bit) packages.
Any ideas?
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
I can't hear you -- I'm using the scrambler.
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Re: [rt-users] Problem to integrate exim4 with request tracker 4.0
Can we take this offlist, please? I can help you set it up from there.
First I don't understand why your file is named .tmp. In a monolithic
config, you should be getting something like 'error in line XXX of
exim4.config
I am on skype as odhia...@outlook.com or pipind. Please catch me on that if
possible, else let's move into private e-mail I help you troubleshoot.
On 14 September 2014 12:36, Theodotos Andreou t...@ubuntucy.org wrote:
OK I used dpkg-reconfigure to switch to a monolithic format. Now I get:
# dpkg-reconfigure exim4-config
* Stopping MTA for restart
...done.
* Restarting MTA
...done.
ALERT: exim paniclog /var/log/exim4/paniclog has non-zero size, mail system
possibly broken
The panilog says:
# cat /var/log/exim4/paniclog
2014-09-13 08:20:06 Exim configuration error in line 218 of
/var/lib/exim4/config.autogenerated.tmp:
main option rt_transport unknown
2014-09-14 04:00:43 Exim configuration error in line 218 of
/var/lib/exim4/config.autogenerated.tmp:
main option rt_transport unknown
2014-09-14 10:06:32 Exim configuration error in line 218 of
/var/lib/exim4/config.autogenerated.tmp:
main option rt_transport unknown
What now?
On 14/09/2014 12:14 μμ, Odhiambo Washington wrote:
You probably need to run some command to regenerate your configs for Exim4
so that the transport can be detected. I only know how to use the
monolithic Exim4 configuration, not the split config. Maybe:
sudo dpkg-reconfigure exim4-config
On 14 September 2014 11:49, Theodotos Andreou t...@ubuntucy.org wrote:
Hi all,
I am trying to setup an RT 4.0 system with exim4. I want it to be queue
agnostic, so the manual advised to use this setup:
# cat /etc/exim4/conf.d/main/90_exim4-config_requesttracker
RT_USER=www-data
RT_URL=https://logs.markouassociates.com
rt_transport:
driver = pipe
user = RT_USER
command = rt-mailgate \
--action '${if def:local_part_suffix {comment}{correspond}}' \
--queue $local_part \
--url RT_URL --no-verify-ssl
rt_router:
driver = accept
local_part_prefix = rt-
administration
local_part_suffix_optional
local_part_suffix = -comment
transport = rt_transport
But when I try to restart exim4 this is what I get:
# service exim4 restart
* Stopping MTA for restart
2014-09-14 10:06:32 Exim configuration error in line 218 of
/var/lib/exim4/config.autogenerated.tmp:
main option rt_transport unknown
Invalid new configfile /var/lib/exim4/config.autogenerated.tmp, not
installing
/var/lib/exim4/config.autogenerated.tmp to
/var/lib/exim4/config.autogenerated
I know I must be doing something fundamentally wrong here but as an exim
noob, I can't figure it out.
I am using RT 4.0.19 and exim4 4.82 both installed from the stock Ubuntu
14.04 (64 bit) packages.
Any ideas?
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
I can't hear you -- I'm using the scrambler.
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
I can't hear you -- I'm using the scrambler.
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Re: [rt-users] Problem to integrate exim4 with request tracker 4.0
On 14 September 2014 15:15, Theodotos Andreou t...@ubuntucy.org wrote: Another think to have in mind. The Reply and Comment email addresses must have the following format in order to work: rt-queue@rt.example.com rt-queue-comme...@rt.example.com Not quite. For Exim4 and RT since 3.x, here is what you need in Exim's config when using MySQL: See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=229052 Should work for RT4 with very minimal customizations. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 I can't hear you -- I'm using the scrambler. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] (no subject)
On 27 March 2013 01:38, Sergio Mesquita sergio.mesqui...@gmail.com wrote: Dear Sirs! Can you help me in one question. I try to configure send email to an account, so this can create automaticaly ticket on RT. I have exchange, where I have my account and postfix on RT System. I can create local tickets, works fine. But by this way don´t work. I configure on /etc/aliases helpdesk: |/opt/rt4/bin/rt-mailgate --queue helpdesk --action correspond --url http://192.168.254.190/rt; Can you give me some help. Need help urgently. Which installation guide were you following and where do you find them wanting? What error message are you getting when you say this way don't work? What errors does Postfix show? What errors does Apache show? There is nothing _urgent_ when you provide no clues as to what you're doing. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 I can't hear you -- I'm using the scrambler.
Re: [rt-users] RT Visual Interface Enhancements Enquiry
On Wed, Jul 11, 2012 at 3:19 PM, Nafiesa Allie nafie...@kromco.co.zawrote:
Did you not get my mail with the attachment?
Ok, I will put it in writing: the file that I created is
/svr/rt4/local/html/Callbacks/SLAC/Elements/Header/Head and its contents is:
%INIT
jQuery('table.myrt td.boxcontainer div').detach().appendTo('table.myrt
tbody tr').wrap('td class=boxcontainer /');
/%INIT
%ARGS
/%ARGS
Please bear in mind that I have never programmed in Java/Jquery or HTML
before.
That's why you should consider paying Bestpractical to do this
customizations for you, I think. That's how the likes of Ruslan make their
living.
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I can't hear you -- I'm using the scrambler.
Re: [rt-users] re configure rt
On Tue, Feb 28, 2012 at 11:23, john s. firesk...@emailn.de wrote: Hello guys I have an simple question How can i reconfigure an existing Rt instance without a new install Reconfigure so that you achieve what exactly? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email. image001.png RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] ExtUtils-MakeMaker-6.58
I am having a strange problem with ExtUtils-MakeMaker-6.58 while trying to update to rt-4.0.1 Seems like my perl installation is messed up somewhere. ExtUtils-MakeMaker-6.58 always gets stuck at test 1/20 and I have to kill it, which messes everything else. Is there a way out?? Manifying blib/man3/Version::Requirements.3 Manifying blib/man3/CPAN::Meta::Validator.3 Manifying blib/man3/version.3 Manifying blib/man3/ExtUtils::MM_Any.3 MSCHWERN/ExtUtils-MakeMaker-6.58.tar.gz /usr/bin/make -- OK 'YAML' not installed, will not store persistent state Running make test PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -MExtUtils::Command::MM -e test_harness(0, 'blib/lib', 'blib/arch') t/*.t t/00compile.t . ok t/arch_check.t ok t/backwards.t . ok t/basic.t . ok t/build_man.t . ok t/cd.t ok t/config.t ok t/dir_target.t ok t/FIRST_MAKEFILE.t ok t/fix_libs.t .. ok t/fixin.t . ok t/hints.t . ok t/INST.t .. ok t/INST_PREFIX.t ... ok t/INSTALL_BASE.t .. 1/20 I kill it with ctrl+c and I get this: ^C MSCHWERN/ExtUtils-MakeMaker-6.58.tar.gz /usr/bin/make test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports MSCHWERN/ExtUtils-MakeMaker-6.58.tar.gz Running make install make test had returned bad status, won't install without force Running make for A/AV/AVAR/YAML-Syck-1.17.tar.gz Warning: Prerequisite 'ExtUtils::MakeMaker = 6.42' for 'AVAR/YAML-Syck-1.17.tar.gz' failed when processing 'MSCHWERN/ExtUtils-MakeMaker-6.58.tar.gz' with 'make_test = NO'. Continuing, but chances to succeed are limited. CPAN.pm: Going to build A/AV/AVAR/YAML-Syck-1.17.tar.gz Checking if your kit is complete... Looks good Warning: prerequisite ExtUtils::MakeMaker 6.42 not found. We have unknown version. Writing Makefile for YAML::Syck Warning: Prerequisite 'ExtUtils::MakeMaker = 6.42' for 'AVAR/YAML-Syck-1.17.tar.gz' failed when processing 'MSCHWERN/ExtUtils-MakeMaker-6.58.tar.gz' with 'make_test = NO'. Continuing, but chances to succeed are limited. . -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email. image001.png 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Modify actions menu
On Fri, Jun 24, 2011 at 13:24, Obando, David DE - EV d.oba...@ehapa.dewrote: Hi, ** ** on a rt 4.0.1 installation I want to modify the actions menu shown when editing a ticket. I would like to hide some actions like Extract Article. Which file(s) do I have to edit? Configuration - Global - User Rights What happens when you deny the user the Create articles in this class right? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4 - install on Debian Squeeze
On Thu, May 19, 2011 at 00:10, Gilbert Rebeiro gilb...@dido.ca wrote: Thanks Alex, That's what I would like to do, does anyone have a list of deps that are available under squeeze? You can grab the RT4 source, run configure, then do: make testdeps That will tell you the modules you require. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email. image001.png
Re: [rt-users] Avoiding backscatter enabling self help
On Sat, Apr 2, 2011 at 05:06, Kurt Zeilenga k...@openldap.org wrote: We've been experimenting with RT this week at OpenLDAP.org for servicing various help and contact by email services... i...@opendlap.org, webmas...@openldap.org, etc. We have a general policy here at OpenLDAP.org to avoid email auto-responders, so as not to contribute to the backscatter problem. But we also like self help services. We presently have the 'On Create Autoreply To Requestors' scrip disabled. I see there is a suggestion in the Wiki article http://requesttracker.wikia.com/wiki/AutogeneratedPassword for generating passwords on first create (from email) from the user, and including this in the autoreply on create message. I'm wondering if I might apply this patch to the response ticket so that on response to a user without a password will cause a password to be generated. That would provide some self help opportunities to the user. Any thoughts on how best to do this? For all other possible emails to the requestor, never send if the password hasn't ever been set. Any thoughts on how to accomplish this? Without even reading the Wiki, what I recall off the top of my head is that you need to replace the default Autoreply Template with the one from the Wiki. After that, you need to enable the scrip you disabled. This will have your desired action. Again, what we want is to never send an email to a requestor without a human generating a correspondence to that requestor (and hence setting up their password). Until then, we want to assume the email had a forged from address. Am I on the right track above? or is there a better way to setup RT to behave in this manner? In that case, I believe you want full human intervention on creating users and assigning them passwords. In that case, there is no need for using a scrip. That is not the way I know RT to work. Until then, we want to assume the email had a forged from address - makes me wonder how the human will verify that the e-mail address is legit. Perhaps you need some custom condition that will send out a mail to the address, with a url with captcha, let the recipient follow the captcha... scratch that. I think what you need is a customized registration page somewhere, which uses captcha, submits the details to a custom script that then injects the details into RT and generates a response to the registrant with their password, and details on how to track their request via your RT. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] RT 3.8.8 on CentOS 5.5 slows down/hangs
On Sat, Jan 8, 2011 at 11:47 AM, Gregory Greafers greg...@accesskenya.comwrote: Hullo RT Community, I finally have my RT 3.8.8 running on CentOS 5.5. It works fine but usually slows down at some point, whereby the RT page take long to load, even on refresh. This forces me to restart my Apache web server service for it to respond fast enough. I have done this like 4 times now. I thought our local DNS was slow in name resolution, so I tried accessing the RT page using its IP but nothing changes. Any ideas on where I could start troubleshooting? I need to pinpoint what exactly slows it at some random point, say in the evening or midmorning. RT's performance is somehow pegged to the performance of the database server (MySQL, PgSQL or Oracle). So I suggest you take a tour of mysqltuner.pl(this is a website that also leads you to a script to help tune your MySQL server). That is a specific shot in only one aspect. There are others but you did not say much about your Apache, MySQL server, server specs... -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] RT 4.0rc1 install error
You really have more problems not related to RT! I'd be surprised if your Apache instance runs when you exclude RT configuration from it. Does it?? First thing is you must have a running instance of Apache. Thereafter you ensure that it meets RTs requirements in terms of either mod_perl. I am afraid you have to follow that, though I must say I don't speak for RT Team. On Fri, Jan 7, 2011 at 1:04 AM, seb...@gmail.com seb...@gmail.com wrote: Thanks guys, i did the changes, and now apache starts fine but i cant access the RT Web. error.log says: [Thu Jan 06 18:56:42 2011] [error] (1)Operation not permitted: mod_mime_magic: can't read magic file /opt/rt4/conf/magic [Thu Jan 06 18:56:42 2011] [notice] Digest: generating secret for digest authentication ... [Thu Jan 06 18:56:42 2011] [notice] Digest: done [Thu Jan 06 18:56:42 2011] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads. [Thu Jan 06 18:56:42 2011] [error] (2)No such file or directory: could not create /opt/rt4/run/httpd.pid [Thu Jan 06 18:56:42 2011] [error] httpd: could not log pid to file /opt/rt4/run/httpd.pid On Thu, Jan 6, 2011 at 6:36 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jan 06, 2011 at 06:32:02PM -0300, seb...@gmail.com wrote: Hello, I'm installing a 4.0rc1 instance for test purposes. All steps when fine but when restarting apache i get this error: Can't locate /opt/rt4/bin/webmux.pl in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi My apache setup is this (same as running 3.6: Please have a look through the README when upgrading. It points to the new deployment documentation. That is not a valid apache config for 4.0. -kevin VirtualHost *:80 DocumentRoot /opt/rt4/share/html ErrorLog logs/rt PerlRequire /opt/rt4/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Directory /opt/rt4/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory /VirtualHost Thanks! Seb.- -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] RT 4.0rc1 install error
On Fri, Jan 7, 2011 at 1:51 AM, seb...@gmail.com seb...@gmail.com wrote: On Thu, Jan 6, 2011 at 7:13 PM, Odhiambo Washington odhia...@gmail.com wrote: You really have more problems not related to RT! I'd be surprised if your Apache instance runs when you exclude RT configuration from it. Does it?? My apache runs 4 other applications normally. When i configure the apache as the docs i got the apache to crash. Maybe someone can paste his apache setup to compare with? As it was pointed to you, please have a look through the README when upgrading. It points to the new deployment documentation. cd rt-4.0.0rc1 perldoc docs/web_deployment.pod Copy the one you want verbatim and change the paths only. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
[rt-users] Error after 3.9.7 Upgrade
I upgraded my test RT installation from 3.9.6 to 3.9.7 and now I get the following error during login: Can't locate object method host via package URI::_generic at /opt/rt-3.9/sbin/../lib/RT/Interface/Web.pm line 658. Is this something known, but whose solution I missed? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] Error after 3.9.7 Upgrade
On Tue, Dec 21, 2010 at 7:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Dec 21, 2010 at 07:41:34PM +0300, Odhiambo Washington wrote: I upgraded my test RT installation from 3.9.6 to 3.9.7 and now I get the following error during login: Can't locate object method host via package URI::_generic at /opt/rt-3.9/sbin/../lib/RT/Interface/Web.pm line 658. Sounds like your WebURL is invalid I didn't change anything in RT_SiteConfig.pm during upgrade. 3.9.6 was working with it well. My config is http://inetpro.org/pastebin/10613 For some reason, this config makes Apache overload the server when I launch RT and log in. to an extent even the DashBoard display get's so messed up. Maybe some corrections I should make? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
[rt-users] Please help with rt-3.9.6
I have installed all perl modules, and I am using Apache22+modperl2. I am able to launch rt-3.9.6 web UI when I use /opt/rt-3.9/sbin/rt-server --port 8080 However, when I try using Apache on port 80, I get the error: [error] [client 192.168.40.79] Mandatory parameter 'ah' missing in call to RT::Interface::Web::Request-new()\n\t...propagated at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/PSGIHandler/Streamy.pm line 53.\n My virtualhost is: VirtualHost *:80 ServerName rt.testdomain.com DocumentRoot /opt/rt-3.9/share/html # optional apache logs for RT ErrorLog /opt/rt-3.9/var/log/apache2.error TransferLog /opt/rt-3.9/var/log/apache2.access # LogLevel debug Directory / Options FollowSymLinks AllowOverride None Order deny,allow Deny from all /Directory AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt-3.9/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt-3.9/share/html Directory /opt/rt-3.9/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt-3.9/sbin/rt-server /Directory /VirtualHost Someone please tell me what could be causing this. I have looked all weekend but cannot nail it down. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] Please help with rt-3.9.6
On Mon, Nov 29, 2010 at 4:54 PM, Chia-liang Kao cl...@bestpractical.comwrote: Hi, Odhiambo Washington odhiambo at gmail.com writes: [error] [client 192.168.40.79] Mandatory parameter 'ah' missing in call to RT::Interface::Web::Request-new()\n\t...propagated at This seems to be caused by webmux-based modperl handlers being loaded to the same apache instance. Do you have other vhost configuring rt using the old config? Goddamit!! And all this time I thought I'd moved the file rt-3.8.conf away from Apache!! Thank you so much. I am now live on my testbox :-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
[rt-users] Error with rt-3.9.6
[Fri Nov 26 20:57:29 2010] [error] [client 192.168.40.79] Mandatory parameter 'ah' missing in call to RT::Interface::Web::Request-new()\n\t...pr opagated at /usr/local/lib/perl5/site_perl/5.10.1/HTML/Mason/PSGIHandler/Streamy.pm line 53.\n And in Apache, I have: VirtualHost *:80 ServerName rt.testdomain.com DocumentRoot /opt/rt-3.9/share/html # optional apache logs for RT ErrorLog /opt/rt-3.9/var/log/apache2.error TransferLog /opt/rt-3.9/var/log/apache2.access # LogLevel debug Directory / Options FollowSymLinks AllowOverride None Order deny,allow Deny from all /Directory AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt-3.9/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt-3.9/share/html Directory /opt/rt-3.9/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt-3.9/sbin/rt-server /Directory /VirtualHost -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
[rt-users] Slight Problem with RT Display
I installed 3.9.6 as upgrade from 3.9.4 on my test machine. Now when I login to RT, the main screen (what do I call it) displays as if some css is missing. i just don't seem to find any reason. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] Slight Problem with RT Display
On Thu, Nov 25, 2010 at 5:09 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Nov 25, 2010 at 05:04:48PM +0300, Odhiambo Washington wrote: On Thu, Nov 25, 2010 at 4:54 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Thu, Nov 25, 2010 at 03:20:10PM +0300, Odhiambo Washington wrote:   I installed 3.9.6 as upgrade from 3.9.4 on my test machine. Now when I login to RT, the main   screen (what do I call it) displays as if some css is missing.   i just don't seem to find any reason. Other folks have reported this when running the old mason_handler.fcgi and reviewing docs/web_deployment.podf helped I use modperl2, not FCGI :-) This document still applies for mod_perl Kevin, You are so right! In my unwise counsel, I did not even realize the existence of the doc/ folder, although looking at README and UPGRADING left me wondering where some notes had disappeared to. I am now going through RT_Config for 3.9.6 to craft out my own. I see some new parameters already. I now feel so stupid that I made so much assumptions, basing my RT_SiteConfig.pm on the one from 3.8.8. Thanks. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Re: [rt-users] memory leak after search
On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames raed.el-ha...@vialtus.comwrote: Thanks for you replies .. Because of the heavy customisation I have on my production enviroment , its not simple for me to upgrade RT versions, Do you know where the fix have been applied? Which modules/Elements ?? Nice point you have raised there, but I have a question. 1. Did you conform to RT localization rules from the word go? 2. Are your localizations standard? I am asking because you've raised an issue that would bother everyone - that you've done customizations that have now jailed you into a particular version of RT. Perhaps you should have contributed your customizations back to the developers to see if they could be incorporated into the main branch, aka giving back to the community:) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] memory leak after search
On Tue, Oct 12, 2010 at 8:48 PM, Raed El-Hames raed.el-ha...@vialtus.comwrote: My mistake every one, 00 too many .. (5) I was amused by the original question .. If everyone is happy with my set up now, can they actually help with where the fixes for the memory leak are in 3.8.8 Ruslan, hopefully, will help:-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT 3.8.8 segfaults apache 2 on OpenSUSE 11.x
On Tue, Oct 5, 2010 at 8:48 AM, Bruce Ferrell bferr...@baywinds.org wrote: This is too weird. At first I thought it was a bad upgrade from 3.6.3 but I installed again on a blank system and Apache didn't seem to start so I tried httpd2-prefork -X to see what Apache was doing. nothing is dropped in the error log and Apache just terminates with a segfault. Anyone have any suggestions? You mean that incorporating RT configuration into Apache causes Apache to segfault?? Does Apache start normally without RT configurations added? Catch the segfault and see what is causing it? gdb `which httpd` httpd.core bt full -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Installation Help
On Thu, Aug 19, 2010 at 10:49 PM, fba...@metlife.com wrote: I am looking at testing out RT and RTIR any suggestions on the best/easiest platform to test on. I was thinking about using CentOS 5, but would like to use the latest version 3.8 but that does not seem like its available. Is a manual installation the preferred method? The WIKI seem to be a bit behind on installation directions. I already have MySql/Apache/PHP installed and running.. I can also imagine that perl comes installed by default on your CentOS. If so, then manual install is the best. RT developers have made it so easy to manually install/wipe out:-) Just install mod_perl2 then grab RT sources and you are ready to roll! The documentation provided in the tarball is quite ok, when combined with a bit of common sense around your Apache configuration. PHP is not required at all. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Mail Alias Setup
On Thu, Sep 3, 2009 at 3:22 PM, Baskaraganesan Natarajan banat...@hcl.inwrote: Hi, I need some help in understanding the line for mail alias setup. I understand that when a mail is sent to the id rt, it gets redirected to the members specified in the second column. I am not sure why this gets redirected and why the | is used in here. rt: |/etc/smrsh/rt-mailgate --queue 'general' --action correspond --url !http://rt3-host/ The | is a pipe. And you don't need the ! before yout http in that line. What documentation is this you are reading? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Allow client to see their requested tickets
On Thu, Apr 2, 2009 at 2:53 PM, Dave Wells dave.we...@foreshore.net wrote: Hi, We have a requirement to allow our clients to have access to our ticketing system. We only want to allow them to see tickets that they are the requester for. We would also like them to have the ability to reply within their tickets. Its highly important that they obviously cant see any tickets that they are not the requester for. What would be the best way to go about this? IIRC, there is something in the Wiki to help you do this: A template that you use to autorespond, which gives the requestor a username and password and a link to follow their request, some scrips and some configuration (Privilege grants) in RT. It's long since I did this, but I am sure I used to do it. Check the Addons too. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The only time a woman really succeeds in changing a man is when he is a baby. - Natalie Wood ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Database relocated onto alternate server
On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott kmcde...@purdue.eduwrote:
Hi there,
I'm moving forward with my testing of RT 3.8.2.
Setup:
Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch. Web port
is forwarded to the virtual machine through the host but otherwise there
is no access to the VM. I moved the database onto a production database
server.
RT_SiteConfig.pm has been altered to say:
$DatabaseHost is set to dbproductionserver
$DatabaseRTHost is set to the hostname of the vm host machine
Problem:
In the apache error logs, I get:
DBI connect('dbname=rt;host=dbproductionhost','rt_user',...) failed:
Access denied for user: 'rt_u...@hostmachinehostname' (Using password:
YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Tue Mar 31 08:58:05 2009] [error] [client hostmachine.ip.goes.here]
Connect Failed Access denied for user: 'rt_u...@hostmachinehostname'
(Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
And I get a 500 server error page returned to me. However, I can use
the mysql command line tools from the virtual machine and connect just
fine.
Is there possibly a port that's being expected to be open that i need to
forward or something else that I'm missing? This seemed like a pretty
straightforward change in the beginning...
It should be straighforward just as you say.
Have you tested manually connecting to the DB like:
mysql -h dbproductionserver -urt_u...@hostmachinehostname -pSec3t rt
?? Did it work?
If not, then go to the dbproductionserver and give the necessary privileges
for rt_user to connect:
mysql GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY
Sec3t;
mysql flush privileges;
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
The only time a woman really succeeds in changing a man is when he is a
baby.
- Natalie Wood
___
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Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Fri, Jan 16, 2009 at 4:00 PM, Andrew Cobaugh phale...@gmail.com wrote: On Fri, Jan 16, 2009 at 1:42 AM, Odhiambo Washington odhia...@gmail.com wrote: On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com wrote: hmm, seems some dists don't like gmake. I suggest get around this by another way, i.e. cp gmake to make: $ cd ( to home dir ) $ mkdir bin $ cp /usr/local/bin/gmake bin/make $ cd ( to rt dir ) $ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test Good luck! It fails at the exact same point with the exact same message, so this method does not make a difference. Anything else I can try? Actually, the error you posted before looks like a problem with sed. What sed are you using? Do you have gnu sed laying around somewhere that you could try the same thing with (copying gsed to sed under ~/bin). How do I find out sed version? This is default sed in FreeBSD 7.x -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The only time a woman really succeeds in changing a man is when he is a baby. - Natalie Wood ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Fri, Jan 16, 2009 at 4:13 PM, Andrew Cobaugh phale...@gmail.com wrote: On Fri, Jan 16, 2009 at 8:08 AM, Odhiambo Washington odhia...@gmail.com wrote: How do I find out sed version? This is default sed in FreeBSD 7.x sed --version, at least with GNU sed. I tried that b4 posting. It did not work. gw# sed --version sed: illegal option -- - usage: sed script [-Ealn] [-i extension] [file ...] sed [-Ealn] [-i extension] [-e script] ... [-f script_file] ... [file ...] I'm not as familiar with freebsd as I should be, so I don't know what sed they use by default. Might be worth trying to see if you can get gsed installed. I don't think it's worth breaking a system that much, so I will continue to install RT the old way. I give up on this test of shipwright, as installing gsed does not conform to KISS principle. Thanks though for the suggestions. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The only time a woman really succeeds in changing a man is when he is a baby. - Natalie Wood ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 10:48 AM, sunnavy sunn...@bestpractical.com wrote:
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
test
# then we can run rt's own tests this way:
$ /tmp/vessel_3.8.2/bin/rt-self-test
Nope, same thing as before. Perhaps I have an incomplete or outdated
tarball? What do you get when you use
http://fsck.com/~jesse/rt-3.8-vessel.tgzhttp://fsck.com/%7Ejesse/rt-3.8-vessel.tgz
?
--andy
I think I have found the DBIx-SearchBuilder problem, and I've updated
our vessel.
I set up a tmp web server for you to download the latest version:
http://fsck.com:8081/vessels/3.8.tar.gz
thanks very much!
I have been lurking around, but this I had to try, but wonder what I
missed...
gw# ./bin/shipwright-builder --install-base /opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (= 3.79.1) or makepp (= 1.19) is required to build FreeType2.
Please try
`GNUMAKE=GNU make command name ./configure'.
or 2
`GNUMAKE=makepp --norc-substitution ./configure'.
build freetype configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329524)') called at
./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
gw# gmake -v
GNU Make 3.81
Copyright (C) 2006 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.
There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.
This program built for i386-portbld-freebsd7.0
gw# which gmake
/usr/local/bin/gmake
gw# ./bin/shipwright-builder --make /usr/local/bin/gmake --install-base
/opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (= 3.79.1) or makepp (= 1.19) is required to build FreeType2.
Please try
`GNUMAKE=GNU make command name ./configure'.
or 2
`GNUMAKE=makepp --norc-substitution ./configure'.
build freetype configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329530)') called at
./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
gw# uname -a
FreeBSD gw.crownkenya.com 7.1-PRERELEASE FreeBSD 7.1-PRERELEASE #0: Thu Dec
18 09:13:33 EAT 2008 r...@freebsd-7:/usr/obj/usr/src/sys/BEASTIE-7.x
i386
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --Henry Ford
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 5:43 PM, sunnavy sunn...@bestpractical.com wrote:
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2
--skip-test
Aah now ...
configure: creating ./config.status
config.status: creating unix-cc.mk
config.status: creating unix-def.mk
config.status: creating freetype-config
config.status: creating freetype2.pc
config.status: creating ftconfig.h
config.status: executing libtool commands
gmake: Nothing to be done for `unix'.
running shipwright build command: make
./builds/toplevel.mk, line 50: Need an operator
./builds/toplevel.mk, line 52: Missing dependency operator
./builds/toplevel.mk, line 54: Need an operator
./builds/toplevel.mk, line 55: Need an operator
./builds/toplevel.mk, line 64: Could not find ./objs/modules.cfg
./builds/toplevel.mk, line 86: Missing dependency operator
./builds/toplevel.mk, line 88: Need an operator
Error expanding embedded variable.
build freetype make part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329548)') called at
./bin/shipwright -builder line
287
main::install() called at ./bin/shipwright-builder line 200
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --Henry Ford
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.com wrote: Hi Odhiambo seems gmake can work, now try this one, with telling shipwright-builder the right 'make' cmd: $ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base /tmp/vessel_3.8.2 --skip-test Now this one is running ... According to the README, I am now on: 2. Get some coffee; it'll be a while So I will go sleep and wake up on it tomorrow. Thank you so much. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Failure is the opportunity to begin again more intelligently. --Henry Ford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington odhia...@gmail.comwrote:
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.comwrote:
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-builder
the right 'make' cmd:
$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base
/tmp/vessel_3.8.2 --skip-test
Now this one is running ...
According to the README, I am now on:
2. Get some coffee; it'll be a while
So I will go sleep and wake up on it tomorrow.
I spoke too soon. Maybe it heard me... and failed:)
snip
Finding dependencies for perlio.o.
Finding dependencies for perlapi.o.
Finding dependencies for numeric.o.
Finding dependencies for locale.o.
Finding dependencies for pp_pack.o.
Finding dependencies for pp_sort.o.
Finding dependencies for miniperlmain.o.
Finding dependencies for perlmain.o.
Finding dependencies for opmini.o.
echo Makefile.SH cflags.SH config_h.SH makeaperl.SH makedepend.SH
makedir.SH my config.SH
writemain.SH pod/Makefile.SH | tr ' ' '\n' .shlist
Updating makefile...
test -s perlmain.c touch perlmain.c
cd x2p; make depend
sh ../makedepend MAKE=make
echo hash.c str.c util.c walk.c | tr ' ' '\n' .clist
Finding dependencies for hash.o.
Finding dependencies for str.o.
Finding dependencies for util.o.
Finding dependencies for walk.o.
echo Makefile.SH cflags.SH | tr ' ' '\n' .shlist
Updating makefile...
Now you must run 'make'.
If you compile perl5 on a different machine or from a different object
directory, copy the Policy.sh file from this object directory to the
new one before you run Configure -- this will help you with most of
the policy defaults.
sed: 1: ./x2p/makefile: invalid command code .
build perl configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('perl', 'GLOB(0x8329560)') called at
./bin/shipwright-bui lder line
287
main::install() called at ./bin/shipwright-builder line 200
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --Henry Ford
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com wrote: hmm, seems some dists don't like gmake. I suggest get around this by another way, i.e. cp gmake to make: $ cd ( to home dir ) $ mkdir bin $ cp /usr/local/bin/gmake bin/make $ cd ( to rt dir ) $ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test Good luck! It fails at the exact same point with the exact same message, so this method does not make a difference. Anything else I can try? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Failure is the opportunity to begin again more intelligently. --Henry Ford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip to selectively autorespond?
On Sun, Dec 7, 2008 at 4:28 PM, Atro Tossavainen [EMAIL PROTECTED]wrote: I was wondering if anybody has already dealt with the issue of RT either autoresponding to all incoming messages or not autoresponding to any at all. Specifically, I'd like to try to implement recommendations of RFC 3834 in the autoresponder - such as, if RT gets mail from another auto- responder that is easily identifiable as such, to stop generating loops. Any pointers will be welcome. -- Atro Tossavainen (Mr.) Not sure if I remember this correctly, but autoresponse e-mails should have/contain a header with something like Precedence: bulk. I am not sure what it is between bulk|junk|list, but given that, you can check for the existence of that header in your MTA or procmail rule and stop that mail from getting to RT. My RT usage knowledge is quite rusty after over 1 year not using it, so you'll excuse me. I am just catching up. There might be other elegant ways than this. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Okay guys. This is Kenya. You pay taxes because you feel philanthropic, unlike our MPs! -- Kenneth Marende, Speaker, 10th Parilament. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] new install 3.8.1 old database
On Mon, Oct 27, 2008 at 7:38 AM, slamp slamp [EMAIL PROTECTED] wrote: hello everyone, i installed rt to a new directory and new database. imported all data from my old database and i am not able to login. what can i be doing wrong? mysqldumped the old database for 3.6.7. installed 3.8.1 to different dir and database. imported mysqldumped db from 3.6.7 to 3.8.1 restarted httpd (after updating the new location) i am unable to login. It's because you did NOT follow the instructions on UPGRADING:-) Once you do that to the letter, I believe it will work. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Life must be understood backwards; but... it must be lived forward. - Soren Kierkegaard Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.1 - how to set default language for all users ?
* On 21/12/06 09:29 -0200, Dario Luis Coneglian Oliveros wrote: | Does anyone know how to set a default language for all users ? | I wonder if there's any property to set in RT_SiteConfig.pm or via web. I could set the language for 1 user, then lookup the user properties in the DB and see what has been put on the column for language. I'd then just run a query to update that field for all users. Here is what I am talking about: 1. I have logged into the web UI and changed my language from English to French. 2. I then logged into the RT database and run a query to show me the columns in the table Users. I found that the field that contains the language setting is called 'Lang' sql select Lang from Users where EmailAddress = '[EMAIL PROTECTED]'; It returned 'fr' as the language. So, for you, depending on the language you want (say if you wanted everyone to use French as the display language): UPDATE Users SET Lang = 'fr'; That would do it. PS: I did not check on RT_SiteConfig.pm whether there is a setting there. cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Order of actions on ticket
* On 23/12/06 18:40 +0100, Ing. Tomas Valenta wrote: | | Hello there, | | when I add comment or corespondence to ticket AND change the owner, the message | is recorded first and then the owner changed. This is problem. I have a scrip | that sends any new entry to owner so I need the owner change to come first. | Now I first have to change owner in ticket properties and then add the message. | | Could anyone help with this? I was unable to find solution in ML or hack it myself. Why do you think RT should be able to read your mind? It follows the order of events, but cannot contemplate that order. cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] One requirement for RT notifications
Hi Roy,
Thank you so much for this valuable clue.
Before I posted this question, I had thoroughly scoured the wiki for
clues, because I do remember seeing such a discussion, but I just could
not find it!
Perhaps there is something Jesse will do to secure the wiki.
* On 23/10/06 10:53 +0100, Roy El-Hames wrote:
| Odhiambo;
| This been discussed few times before, and its on the wiki (but it
| appears the wiki been attacked again) ..
| To add the initial request to the mail message what you need is to
| change the Transaction template to something similar to:
|
| RT-Attach-Message: yes
|
|
| This is an admin correspondence:
| {$RT::WebURL}Ticket/Display.html?id={$Ticket-id}
|
| {$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
| Transaction: {$Transaction-Description}
| Queue: {$Ticket-QueueObj-Name}
| Subject: {$Transaction-Subject || $Ticket-Subject || (No subject
| given)}
| Owner: {$Ticket-OwnerObj-Name}
| Ticket Queue = {$Ticket-QueueObj-Name}
| Requestors: {$Ticket-RequestorAddresses}
| Status: {$Ticket-Status}
| Ticket URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket-id}
|
|
| This ticket is now assigned to {$Ticket-OwnerObj-Name}
| =
| The initial request was:
|
| {
| my $cont = '';
| my $trans = $Ticket-Transactions;
| $trans-Limit(FIELD = 'Type', VALUE = 'Create');
| while (my $tran = $trans-Next) {
|my $attach = $tran-Attachments;
|while (my $msg = $attach-Next){
| next unless $msg-ContentType =~ m!^(text/plain|message|text$)!i;
| my $content = $msg-Content;
| next unless $content;
| next if $cont eq $content;
| $cont = $content;
| my $wrapper = Text::Wrapper-new(columns=70);
| $cont = $wrapper-wrap($cont);
| }
| }
| $cont ;
| }
| =
|
| Barry L. Kline wrote:
| -BEGIN PGP SIGNED MESSAGE-
| Hash: SHA1
|
| Odhiambo WASHINGTON wrote:
|
| * On 22/10/06 12:54 -0400, Barry L. Kline wrote:
| | -BEGIN PGP SIGNED MESSAGE-
| | Hash: SHA1
| |
| | Odhiambo Washington wrote:
| | Hello All,
| |
| | I need to implement a request my users have raised regarding RT.
| | These are mainly to do with scrips, templates and display.
| | My RT instance has been running so smoothly that my grasp of these
| | things has somehow faded ;)
| |
| | [snip]
| |
| | This transaction appears to have no content
| |
| | cut
| |
| | My scrip for this is:
| |
| | On Owner Change Notify Owner with template Transaction
| |
| | My Transaction template has a last line: {$Transaction-Content()}
| |
| |
| | Q: Why could it be failing to pull the ticket content?
| |
| | I'm no expert, but I believe it's because the $Transaction object refers
| | to the transaction where the owner was changed. The Content() of this
| | transaction is empty. What you need to do is retrieve the ticket object
| | that this transaction refers to and pull its content.
|
|
| Hi Barry,
|
| Your explanation seems very correct!
| Do you have any pointers how I can achieve that though?
|
|
|
| I'm afraid not. As I said, I'm no expert on this. You can find out
| some more by studying the various templates in the software itself, or
| by looking at the wiki: http://wiki.bestpractical.com
|
| Barr
| -BEGIN PGP SIGNATURE-
| Version: GnuPG v1.2.6 (GNU/Linux)
|
| iD8DBQFFO/fpCFu3bIiwtTARAkOIAJwPxkaBnRuQT46Y4qjdsslzVn+HtQCfd9dS
| HrekJEPylKlo/f426axL7NI=
| =z+lp
| -END PGP SIGNATURE-
| ___
| http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
|
| Community help: http://wiki.bestpractical.com
| Commercial support: [EMAIL PROTECTED]
|
|
| Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
| Buy a copy at http://rtbook.bestpractical.com
|
|
cheers
- wash
+--+-+
Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
+-+--+
Oh My God! They killed init! You Bastards!
--from a /. post
___
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[rt-users] One requirement for RT notifications
Hello All,
I need to implement a request my users have raised regarding RT.
These are mainly to do with scrips, templates and display.
My RT instance has been running so smoothly that my grasp of these
things has somehow faded ;)
I have been asked to modify RT to achieve the following:
1. Whenever a ticket is assigned to a user by our RT mistress, the new
owner is notified by e-mail. However, the new owners would like the
contents of the ticket within the notification mail. Currently, they
receive something like this:
cut
From: JohnDoe via RT [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Date: Wed, 18 Oct 2006 15:28:43 +0300
Subject: [domain.tld #49113] Else Thing Some Subject
Wed Oct 18 15:28:42 2006: Request 9113 was acted upon.
Transaction: Given to wash by JohnDoe
Queue: info
Subject: Else Thing Some Subject
Owner: wash
Requestors: [EMAIL PROTECTED]
Status: open
Ticket URL: http://rt.wananchi.com/Ticket/Display.html?id=49113
This transaction appears to have no content
cut
My scrip for this is:
On Owner Change Notify Owner with template Transaction
My Transaction template has a last line: {$Transaction-Content()}
Q: Why could it be failing to pull the ticket content?
cheers
- wash
+--+-+
Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
+-+--+
Oh My God! They killed init! You Bastards!
--from a /. post
___
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Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] migrating to a different host, maintaining MySQL data, but changing $rtname
* On 17/10/06 13:56 -0400, Lee Whalen wrote: | Hello all, so I'm in a bit of a pickle. I rolled out RT 3.4.5 on a | testing-only basis to a low-end desktop server running Debian Etch | called, cleverly enough, 'betart', fully intending to purchase better | server-grade hardware and migrate over to it once we worked all our | initial mistakes out. I then purchased RT Essentials which, in | hindsight, I should've done first. | | After we'd been using RT on the beta system for a month or so, got | all the wrinkles ironed out and got a whole bunch of really useful | ticketing data on it, we purchased a shiny new Proliant box and slapped | Debian Etch on it as well. We were able to get RT, Apache, and all the | fixin's up and running without incident, but now it came time to migrate | the data over. I followed the method described in RT Essentials on pgs | 73-75 regarding backing up and restoring the MySQL DB, but then I | noticed the paragraph that says Make sure RT's configuration file has | the same values it had before the crash. It's particularly important to | get the $rtname and $Organization variables right, or RT won't work | properly. Well, $Organization is no problem, that stays the same from | the beta to the deployed box. However, $rtname is definitely changing | from 'betart.nellymoser.com' to 'rt.nellymoser.com'. Other than that | change, RT_SiteConfig.pm remains the same. | | My question for you guys is, what does changing $rtname break between | RT instances, and is it possible to just do a recursive search through | the dump of the beta mysql db before importing it into the | soon-to-be-production box and change all instances of betart to rt | without causing the whole thing to crash and burn horribly? Second | question, there's a small amount of entries (such as deleted or | unprivileged accounts, queues, etc) that we created that we don't use | any more. Is it possible to manually zap those from the MySQL DB and | not hurt anything? I think the Perl snippet on page 71-72 of RT | Essentials would do it, but that appears to be on a per-transaction | basis. I don't know if that could be modified to delete entire queues, | groups, or users. Would it? | | Many thanks in advance for all your assistance! http://wiki.bestpractical.com/index.cgi?RenameInstance cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.6.1 glitch - Transactions not supported by database
* On 23/08/06 11:55 -0600, David Oberlitner wrote: | Point of clarification: Recompiling DBD::mysql | must be against the updated MySQL client library. | One approach may be to update the MySQL install on | the RT box prior to recompiling DBD::mysql. Hi David, You win! I had upgraded from mysql 4.1.19 to 4.1.21 on the RT host box. I did not think this would change much, but I recompiled DBD::mysql and now it works again. Thank you. cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.6.1 glitch
* On 19/08/06 21:32 +0300, Alexandr Ciornii wrote: | Hello! | | 2006/8/19, Odhiambo Washington [EMAIL PROTECTED]: | I have rt-3.6.1 installed on a host different than the DB server. Today | I moved my database from one server to the other (dump then import). | MySQL-4.0.26 was in the old box, while the new box is MySQL-4.0.27. | Both support InnoDB. | | error: Transactions not supported by database at | | Did you check that new DB is using InnoDB engine? | Maybe that information was not stored in the dump, and it was | recreated as MyISAM. Yes, I did. I used 'show create table and it tells me the tables are InnoDB. The new db server supports InnoDB by default. BTW, I left out an important detail. With native rt-3.4.5, this error is not there at all. It's only when I use rt-3.6.1 web UI to access the same DB. I just realized that the change of the DB server does not really count. I pointed back to old DB server and same error pops up. So it's something I need to fix with rt-3.6.1, perhaps one of the deps is broken on my test box. cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-3.6.1 glitch
I have rt-3.6.1 installed on a host different than the DB server. Today
I moved my database from one server to the other (dump then import).
MySQL-4.0.26 was in the old box, while the new box is MySQL-4.0.27.
Both support InnoDB.
Now when I try to Take a ticket, the following error pops up:
error: Transactions not supported by database at
/usr/local/lib/perl5/site_perl/5.8.8/mach/DBI.pm line 1657.
context:
...
1653: sub begin_work {
1654: my $dbh = shift;
1655: return $dbh-set_err(1, Already in a transaction)
1656: unless $dbh-FETCH('AutoCommit');
1657: $dbh-STORE('AutoCommit', 0); # will croak if driver doesn't support it
1658: $dbh-STORE('BegunWork', 1); # trigger post commit/rollback action
1659: return 1;
1660: }
1661:
...
code stack: /usr/local/lib/perl5/site_perl/5.8.8/mach/DBI.pm:1657
/usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:682
/opt/rt3/lib/RT/Ticket_Overlay.pm:3044
/opt/rt3/lib/RT/Ticket_Overlay.pm:3111
/opt/rt3/share/html/Ticket/Display.html:128
/opt/rt3/share/html/autohandler:279
Not sure what changed, really, and neither can I figure out the fix..
cheers
- wash
+--+-+
Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
+-+--+
Oh My God! They killed init! You Bastards!
--from a /. post
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Re: [rt-users] RT as customer facing ticketing system.
* On 10/08/06 20:38 -0700, Sudhir Damle wrote: | Hi All, | | We need to install customer facing ticketing system so that customers can | create / check status / comment on the ticket using web interface. Once | ticket is created our admins will work to resolve it. | | Checking if anybody has implemented RT in above fashion. | | Thanks for any inputs, suggestions, thoughts, | Hello Sudhir, Next time, please don't hijack a threat. Start your own. Now that you know, please see the following Wiki entry: http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword PS: There are other considerations you have to make when using this, regarding permissions to Create Ticket, View Tickets... but those are basic RT stuff that you must know. -Wash http://www.netmeister.org/news/learn2quote.html DISCLAIMER: See http://www.wananchi.com/bms/terms.php -- +==+ |\ _,,,---,,_ | Odhiambo Washington[EMAIL PROTECTED] Zzz /,`.-'`'-. ;-;;,_ | Wananchi Online Ltd. www.wananchi.com |,4- ) )-,_. ,\ ( `'-'| Tel: +254 20 313985-9 +254 20 313922 '---''(_/--' `-'\_) | GSM: +254 722 743223 +254 733 744121 +==+ Experience is what causes a person to make new mistakes instead of old ones. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autoreply template for each queue
* On 27/06/06 11:51 -0400, Serge Bianda wrote: | How can I configure an autoreply template in RT to send emails | out based on the queue. For instance if I have a queue called support | and the email alias associated to it is [EMAIL PROTECTED] and | another queue called suggestion with the email alias associated to it | is [EMAIL PROTECTED] and so forth. Basically when I send an | email to [EMAIL PROTECTED] I should get an autoreply from | [EMAIL PROTECTED] and if I send it to [EMAIL PROTECTED] I | should get an autoreply from [EMAIL PROTECTED] How do I make | that happen? The last time I created templates (it was rt-2.x) it was as simple as 1. create the templates with unique names and unique content 2. Disable the global autoreply scrip 3. create a scrip for each queue based on the template you've created for it. I hope that applies even today, with rt-3.6.0. HTH cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] rt-3.4.5 - rt-3.6.0
* On 25/06/06 11:27 +0300, Alexandr Ciornii wrote: | Hello, Odhiambo. | | You wrote: | | Having read the notes that came with rt-3.6.0, I realized that there | were no changes to the schema and the acls from 3.4.5 so I decided | I could test out rt-3.6.0 | There are no changes in DB schema, new content only. | Code you quoted looks for this content. Look at etc/upgrade/3.5.1/content. | File 'UPGRADING' does not have information about this. | | run | sbin/rt-setup-database --action insert --datadir etc/upgrade/3.5.1 Hello Alexandr, That did solve my problem. I hope Jesse notices this thread and includes that important bit in the UPGRADING document, which I read over and over after I hit this snag. I was initially ashamed of posting to the list, but well, I am happy it was Jesse's mistake ;) cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 | +-+--+ Oh My God! They killed init! You Bastards! --from a /. post ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
