Re: [rt-users] see others tickets
Wouldn't it be easier if you could create a group per customer and let all the
users in that group see the tickets from each other?
Of course there are different approaches possible to the same issue :-)
Met vriendelijke groet / With kind regards,
Richard Pijnenburg
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Václav Ovsík
Sent: Thursday, November 04, 2010 9:23 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] see others tickets
On Thu, Nov 04, 2010 at 12:22:11AM +0100, Josef wrote:
Thank you very much,
I have copied these files into my
/usr/share/request-tracker3.6/html/SelfService/, but I'm having this
I forgot to mention files from the tarball should be extracted into
installation directory of RT 3.8.8. So you should end with:
local/html/SelfService
local/html/SelfService/QueueTickets.html
local/html/SelfService/Elements
local/html/SelfService/Elements/Tickets
local/html/SelfService/Elements/Tabs
in the directory where you install RT version 3.8.8.
The reasons for creating this SelfService extension was, that we don't
want to give customers full UI. We only want the customer can view
tickets for his company. We have groups of users with permissions to
view corresponding queues.
This code should replace old extension GroupService that exist in the
past for RT 2.x after we move to latest RT.
I wrote the code using loc(), so full localisation is possible and I did
it for Czech language. Menu option Queue tickets is not shown in the
case the user has no permission to view tickets in any queue.
Can someone review the changes to include this into share/html upstream?
* SelfService/Elements/Tabs
modification of original file
--- share/html/SelfService/Elements/Tabs2010-05-10 15:36:53.0
+0200
+++ local/html/SelfService/Elements/Tabs2010-07-01 15:07:01.0
+0200
@@ -58,14 +58,21 @@
my $queues = RT::Queues-new($session{'CurrentUser'});
$queues-UnLimit;
-my $queue_count = 0;
-my $queue_id = 1;
+my $queue_create_count = 0;
+my $queue_create_id = 1;
+my $queue_show_count = 0;
+my $queue_show_id = 1;
while (my $queue = $queues-Next) {
- next unless $queue-CurrentUserHasRight('CreateTicket');
- $queue_id = $queue-id;
- $queue_count++;
- last if ($queue_count 1);
+ if ( $queue-CurrentUserHasRight('CreateTicket') ) {
+ $queue_create_id = $queue-id;
+ $queue_create_count++;
+ }
+ if ( $queue-CurrentUserHasRight('ShowTicket') ) {
+ $queue_show_id = $queue-id;
+ $queue_show_count++;
+ }
+ last if $queue_create_count 1 $queue_show_count 1;
}
if ($Title) {
@@ -83,13 +90,19 @@
},
};
-if ($queue_count 1) {
+if ($queue_show_count) {
+ $tabs-{B2} = { title = loc('Queue tickets'),
+ path = 'SelfService/QueueTickets.html'
+ };
+}
+
+if ($queue_create_count 1) {
$tabs-{C} = { title = loc('New ticket'),
path = 'SelfService/CreateTicketInQueue.html'
};
} else {
$tabs-{C} = { title = loc('New ticket'),
- path = 'SelfService/Create.html?Queue=' . $queue_id
+ path = 'SelfService/Create.html?Queue=' .
$queue_create_id
};
}
* SelfService/Elements/Tickets
is modification of SelfService/Elements/MyRequests
--- share/html/SelfService/Elements/MyRequests 2010-05-10 15:36:53.0
+0200
+++ local/html/SelfService/Elements/Tickets 2010-07-08 12:13:04.0
+0200
@@ -45,41 +45,65 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
+%once
+#my $Format = RT-Config-Get('DefaultSelfServiceSearchResultFormat');
+my $Format = qq{
+ 'BA
HREF=__WebPath__/SelfService/Display.html?id=__idid__/a/B/TITLE:#',
+ QueueName,
+ 'BA
HREF=__WebPath__/SelfService/Display.html?id=__idSubject__/a/B/TITLE:Subject',
+ Status,
+ Requestors,
+ OwnerName};
+/%once
| /Widgets/TitleBox, title = $title
/Elements/CollectionList, Title = $title,
Format = $Format,
Query = $Query,
-Order = @Order,
-OrderBy = @OrderBy,
+Order = [...@order],
+OrderBy = [...@orderby],
BaseURL = $BaseURL,
-GenericQueryArgs = $GenericQueryArgs,
-AllowSorting = $AllowSorting,
-Class = 'RT::Tickets',
- Rows= $Rows,
-Page= $Page
+AllowSorting = $AllowSorting,
+Class = 'RT::Tickets',
+Rows = $Rows
Re: [rt-users] see others tickets
I will give it a shot and let you know :-) Met vriendelijke groet / With kind regards, Richard Pijnenburg Change and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Václav Ovsík Sent: Thursday, November 04, 2010 10:14 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] see others tickets On Thu, Nov 04, 2010 at 09:37:42AM +0100, Richard Pijnenburg wrote: Wouldn't it be easier if you could create a group per customer and let all the users in that group see the tickets from each other? Of course there are different approaches possible to the same issue :-) I hope, that it is exactly what I did. :) Users from the same customer group can view each others tickets. The SelfService with this modification can be used for it, no need for full UI. Users can be unprivileged, no need to cope the more complex UI for end users. -- Zito
[rt-users] Multiple unpriv users see tickets
Dear List, Is it possible to group certain users ( for example 3 persons of 1 customer ) so they can see the tickets of each other? I haven't been able to find anything on the maillist archive yet about it. Met vriendelijke groet / With kind regards, Richard Pijnenburg Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Migration from OTRS to RT3
Hi all, My goal is to implement RT3 as new ticketing system but it seems a demand is that the current history of OTRS needs to be integrated into RT3. I'm not all to happy with it but does someone have experience with this? I haven't found any import scripts yet. Met vriendelijke groet / With kind regards, Richard Pijnenburg Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] calculating worked time from child tickets
Hi all, We work a lot with a main ticket with sub tickets below it. For each sub ticket 'time worked' is filled in. At this moment we manually calculate it and put it in the main ticket. Is there a way to automate this? I think it could be done with a scrip with a on update type thing I think. Or does someone already have this built? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8
I have the same issue. Cleaned the mason cache and restarted apache, but same result. Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Steve Anderson Sent: Monday, May 10, 2010 12:43 PM To: Razvan Cosma; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8 Did you do the step of wiping out the Mason cache? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Razvan Cosma Sent: 10 May 2010 11:35 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8 Hi all, Just did a ./configure make upgrade, and while there were no errors and all dependencies seem to be in place, httpd won't start anymore (running on centos with mod_perl), complaining about [error] Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in @INC This looks like a typo in some file or scrip, but I have done a grep in the webroot, and deleted all my scrips from mysql - it wasn't there There's no file name in the error, only at (eval 2442) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n Any hints on where this eval happens? Thank you very much This email has been scanned by Netintelligence http://www.netintelligence.com/email BiP Solutions Limited is a company registered in Scotland with Company Number SC086146 and VAT number 383030966 and having its registered office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ. This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by BiP Solutions Ltd. E-mail monitoring/ blocking software may be used, and e-mail content may be read at any time.You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Creating own custom field
Dear list, Currently I'm building my own custom field with external data. I've created a simple test and that works perfectly. This custom field is connected to tickets. Now I would like to know if an user that currently is watching that ticket is a privileged user or not. This because the user can be a RT system user ( a support employ ) or a customer watching the ticket via the SelfService page. In case it's a privileged user I want to get the user details from the first requestor. If it's not a privileged user I want to use the current user details. Does anyone know how I can put in the source code? Thanks in advance. Met vriendelijke groet / With kind regards, Richard Pijnenburg Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customfield question
Hi Kenneth, I'm still busy with this thing and still don't have much luck. For as far as I can see I first need to find out if the current user is privileged or nonpriviliged. Sounds simple I think? After that If the user is privileged, use the first requestor and get the value of a custom field called Customer ID. If the user is non privileged then get the custom field called Customer ID from the user it self. Does anyone have an idea on this? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL From: Kenneth Crocker [mailto:kfcroc...@lbl.gov] Sent: Wednesday, March 31, 2010 9:43 PM To: Richard Pijnenburg Subject: Re: [rt-users] Customfield question Richard, Use the Customer Number as the Category for that Custom Field. Then, create another Custom Field that is just the Customer Number and link that number to the category of the original Custom Field. just a thought. Hope it helps. Kenn LBNL On Wed, Mar 31, 2010 at 2:06 AM, Richard Pijnenburg rich...@widexs.nl wrote: Dear List, I've got a maybe strange question for the custom fields. I have 1 custom field with the user details of our customer with his Customer Number. Now I would like to populate a custom field dropdown menu with data from an external source. This external source needs that Customer number to get his products. This way the customer can select his product where he has a question about. Is this even remotely possible? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Customfield question
Dear List, I've got a maybe strange question for the custom fields. I have 1 custom field with the user details of our customer with his Customer Number. Now I would like to populate a custom field dropdown menu with data from an external source. This external source needs that Customer number to get his products. This way the customer can select his product where he has a question about. Is this even remotely possible? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customfield question
Hi Kevin, Thanks for the fast reply. I've tested the example script and I understand how it works now. I only wonder how I can use ticket information within that custom field information. Or can I use the standard my $ticket = RT::Ticket( $self-CurrentUser ); to get the ticket information? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, March 31, 2010 4:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customfield question On Wed, Mar 31, 2010 at 11:06:19AM +0200, Richard Pijnenburg wrote: I've got a maybe strange question for the custom fields. I have 1 custom field with the user details of our customer with his Customer Number. Now I would like to populate a custom field dropdown menu with data from an external source. This external source needs that Customer number to get his products. This way the customer can select his product where he has a question about. Sounds like you may want docs/creating_external_custom_fields.pod But be careful changing the set of values per-requestor/ticket, you may get some weird interactions when one of your privileged users is searching -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Single SignOn
Dear list, I'm wondering if there is a possibility for single signon based on a webservice. ( soap calls ) I have found a module, RT-Authen-ExternalAuth, but that one can only do Cookie/Ldap/Mysql. With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-crontool and custom action
Dear List,
I'm trying to write a CustomAction which I want to fire with rt-crontool
Currently I have for the crontool the following:
./rt-crontool --search RT::Search::FromSQL --search-arg Queue =
'Orders' AND 'CF.{Status}' = 'Opgeleverd' --action RT::Action::
SetPriority --action-arg 100
This searches in the orders queue for tickets with a customfield set to
Opgeleverd.
The SQL query is correct, I've tested it inside RT.
The only thing I'm bugging now is with the Action.
I don't want to set the priority but I want to do 2 actions:
1. Set another value to the customfield.
2. Open the ticket ( because it's resolved )
How can I do this?
I found something with a Action::UserDefined but It's not clear to me
how I can do that.
Thank you for your time.
Met vriendelijke groet / With kind regards,
Richard Pijnenburg
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Re: [rt-users] File attachments in RTFM
Hi Kevin, Are there plans to make this available? It's a feature that I believe more people would like to use ( I know I would love it ) Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, December 30, 2009 3:32 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] File attachments in RTFM On Wed, Dec 30, 2009 at 02:50:05PM +1300, Andrew Ruthven wrote: Hey, I've created an RTFM article, and attached a file to it. But when I insert the article into a RT ticket I get the RTFM article, and Attachment: attached filename, but the attachment isn't attached to the ticket. Is it possible to have it attach the file to the ticket as part of inserting the ticket? This is, unfortunately, not a feature of RTFM. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom field for users
Dear List, I've created a custom field to be included in the user details. I want to put in a customer ID which we use in our administration system. As far as I can see it's defined correct as a Custom Fields for Users but I can't see it anywhere. Am I forgetting something? Thank you for your time. Met vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom field for users
It works :-) Thank you very much. Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 04, 2009 11:44 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom field for users On Fri, Dec 04, 2009 at 09:38:45AM +0100, Richard Pijnenburg wrote: Dear List, I've created a custom field to be included in the user details. I want to put in a customer ID which we use in our administration system. As far as I can see it's defined correct as a Custom Fields for Users but I can't see it anywhere. Am I forgetting something? Thank you for your time. Make sure you've applied it in Configuration - Global - Custom Fields - Users -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM
Hi all, I've installed RTFM and I want to create an article then I don't get a input field for the content. All I can fill in is: - Name - Summary - Class - Refers to - Referred to by - Topics Is this a bug in RTFM? Met vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM
Hi Joop, I haven't defined any CustomFields. The Content field is for the text that needs to be included in the RT ticket when I select it. The user I'm using has all rights. Met vriendelijke groet / With kind regards, Richard Pijnenburg From: Joop [mailto:joopvandew...@mococo.nl] Sent: Thursday, November 26, 2009 3:00 PM To: Richard Pijnenburg Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTFM Richard Pijnenburg wrote: Hi all, I've installed RTFM and I want to create an article then I don't get a input field for the content. All I can fill in is: Name Summary Class Refers to Referred to by Topics Is this a bug in RTFM? I assume you have defined one or more CustomFields which are RTFM customfields and not RT CF's? Further your logged in user has rights to these CustomFields? Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Customfields question
Dear List, I have created a Customfield that links to a webpage ( our own backend system ) for our employees. We have enabled the SelfService page where our customers can also fill in that customfield. The problem I'm having now is that the customer can see the custom field value, which is not really an issue, but also can see the link to our backend system. As you can imagine, this is not what I want. I have found the file where that link is generated, so I thought that I could edit it to filter on the groupname Customers. The only problem is now, I don't have a clue how to do that. Can anyone point me in the right direction? Thank you in advance. Met vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customfields question
Hi Emmanuel, That is correct. The only problem is: 1. The customer must be able to fill in the customfield with ticket creation. 2. The customer may view the value of the customfield when viewing the ticket. 3. the customer may _not_ see the link. I haven't been able yet to get that effect done with the rights. Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 7570789 Zekeringstraat 43,1014 BV Amsterdam, NL -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Wednesday, November 25, 2009 10:09 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customfields question On Wed, Nov 25, 2009 at 09:47:52AM +0100, Richard Pijnenburg wrote: Dear List, I have created a Customfield that links to a webpage ( our own backend system ) for our employees. We have enabled the SelfService page where our customers can also fill in that customfield. The problem I'm having now is that the customer can see the custom field value, which is not really an issue, but also can see the link to our backend system. As you can imagine, this is not what I want. You should be able to resolve this with proper rights on those customfields (no rights for Unprivileged users). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customfields question
Hi Emmanuel, I found that file yeah. It's only unclear what code I need to make the filter for it. Unfortunate my coding experience is more in php then perl :-) Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Wednesday, November 25, 2009 10:42 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customfields question On Wed, Nov 25, 2009 at 10:18:41AM +0100, Richard Pijnenburg wrote: Hi Emmanuel, That is correct. The only problem is: 1. The customer must be able to fill in the customfield with ticket creation. 2. The customer may view the value of the customfield when viewing the ticket. 3. the customer may _not_ see the link. ok, then you have to modify: share/html/Elements/ShowCustomFields look for test on $linked. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Customfields question
Hi Emmanuel,
It works perfect :-)
Thanks a lot.
--
Another quick question.
It would be handy for the departments to have different categories in
the queues so I can group them in a way.
For example with our support department I have 3 queues: Support,
Windows, Linux.
These 3 can be in a group Support
For our administration department I have other queues and those I want
under a group Administration.
Is there already a modification for this?
Met vriendelijke groet / With kind regards,
Richard Pijnenburg
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Wednesday, November 25, 2009 11:04 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customfields question
On Wed, Nov 25, 2009 at 10:46:18AM +0100, Richard Pijnenburg wrote:
Hi Emmanuel,
I found that file yeah.
It's only unclear what code I need to make the filter for it.
Unfortunate my coding experience is more in php then perl :-)
try something like this (not tested):
diff --git a/share/html/Elements/ShowCustomFields
b/share/html/Elements/ShowCustomFields
index ddb8b72..ad8869d 100644
--- a/share/html/Elements/ShowCustomFields
+++ b/share/html/Elements/ShowCustomFields
@@ -83,7 +83,7 @@ $m-callback(
my $print_value = sub {
my ($cf, $value) = @_;
my $linked = $cf-LinkValueTo;
-if ( $linked ) {
+if ( $linked $m-request_comp-path !~ m|/SelfService/| ) {
$m-out('a href='. $value-LinkValueTo .' target=_new');
}
my $comp = ShowCustomField. $cf-Type;
@@ -98,7 +98,7 @@ my $print_value = sub {
} else {
$m-out( $m-interp-apply_escapes( $value-Content, 'h' ) );
}
-$m-out('/a') if $linked;
+$m-out('/a') if ( $linked $m-request_comp-path !~
m|/SelfService/| );
# This section automatically populates a div with the
IncludeContentForValue for this custom
# field if it's been defined
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