Re: [rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
> ok, here's a smipplet of what I've got in RT_SiteConfig
>
> Set($CorrespondAddress , 'trouble-ticket at imctv.com');
> Set($CommentAddress , 'rt-comment at imctv.com');
> Set($SMTPFrom , 'trouble-ticket at imctv.com');
> Set($RTAddressRegexp ,
> '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');
>
> I assumed I needed to match trouble-ticket at imctv.com
> and rt-comment at imctv.com, did I form the regexp wrong,
> or am I wrong on this thinking?
I ran into the same problem today, and found the solution reading the
source code...
RT does indeed check the global CorrespondAddress and CommentAddress,
but also every CorrespondAddress/CommentAddres that might be set in each
queue configuration.
So, basically, if you set an specific CorrespondAddress in one queue,
you won't be able to use it as a requestor address. Even if it is an old
queue and you disabled it a long time ago (this was the case in my setup).
See the check in lib/RT/EmailParser.pm :
sub IsRTAddress {
# [...]
my $queue = RT::Queue->new( RT->SystemUser );
$queue->LoadByCols( CorrespondAddress => $address );
return 1 if $queue->id;
So if you don't have many queues, try checking each one for a specific
CorrespondAddress/CommentAddress overriding the global configuration.
If you have too many queues, you can make an SQL request, as I did.
Laurent
[rt-users] Adding it as a 'Requestor' would create a mail loop
hi All, [I already sent this email one time, but I guess it didn't arrived.] Please cc my address as I'm not an active user of the list. I upgraded an RT system from v3.6 (Ubuntu 10.04) to 4.0.6 (Ubuntu 12.04). Admin user can create ticket, but normal user receives this error message: u...@domain.com is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop The correspond address is of course something else: Set($CorrespondAddress , 'r...@domain.com'); Set($CommentAddress , 'rt-comm...@domain.com'); I really don't see, what the reason is. Thanks in advance, tamas Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Adding it as a 'Requestor' would create a mail loop
hi All, Please cc my address as I'm not an active reader of the list. I upgraded an RT system from v3.6 (Ubuntu 10.04) to 4.0.6 (Ubuntu 12.04). Admin user can create ticket, but normal user receives this error message: u...@domain.com is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop The correspond address is of course something else: Set($CorrespondAddress , 'r...@domain.com'); Set($CommentAddress , 'rt-comm...@domain.com'); I really don't see, what the reason is. Thanks in advance, tamas Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
On Wed, Dec 01, 2010 at 02:33:59PM -0500, Chris Hall wrote: >I'm just saying with this configuration, when I go to create a ticket, the > default "requestor" >is [1]trouble-tic...@imctv.com but when I hit submit, I get an error: >[2]trouble-tic...@imctv.com is an address RT receives mail at. Adding it > as a 'Requestor' >would create a mail loop The default requestor is the email address of the user you are logged in as. Trying to create a ticket where the Requestor is the CorrespondAddress in RT is a recipe for making loops if there are ever any notifications. You really don't want to do that You could certainly unset a number of things and file off the serial numbers and RT will let you do this, but I'm not going to recommend it. -kevin >On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone > <[3]falc...@bestpractical.com> wrote: > > On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote: > > ok, here's a smipplet of what I've got in RT_SiteConfig > > > > Set($CorrespondAddress , '[4]trouble-tic...@imctv.com'); > > Set($CommentAddress , '[5]rt-comm...@imctv.com'); > > Set($SMTPFrom , '[6]trouble-tic...@imctv.com'); > > Set($RTAddressRegexp , > > '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); > > > > I assumed I needed to match [7]trouble-tic...@imctv.com and > > [8]rt-comm...@imctv.com, did I form the regexp wrong, or am I wrong on > this > > thinking? > > That appears correct. What is the actual From: address you're > trying to use? > -kevin > > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone > <[9]falc...@bestpractical.com>wrote: > > > > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > > > I'm a bit confused here.. tried reading up on this but.. maybe I > just > > > need a layman's > > > > [1][10]mym...@myserver.com is an address RT receives mail at. > Adding it > > > as a 'Requestor' would > > > > create a mail loop > > > > (obviously that's not the email address.. just kinda.. censoring..) > > > > In the past, we've always used this email address as the single > > > address to send out > > > > notifications, etc.. and we don't really get "replies" to tickets > via > > > email. So now it appears > > > > it wants a different email account, rather than the "catch-all" > one we > > > made. I tried > > > > uncommenting the line from RT_SiteConfig.pm and restarting apache, > but > > > that didn't seem to > > > > change anything. Before I accidentally break something, can someone > > > help me out here? All I > > > > want is to have it able to submit tickets using the catch-all email > > > account we made for it. > > > > > > Most likely you wrote your RTAddressRegexp wrong and are matching > > > accounts other than your Correspond and Comment addresses pgpcOUr4pThvf.pgp Description: PGP signature
Re: [rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
I'm just saying with this configuration, when I go to create a ticket, the default "requestor" is trouble-tic...@imctv.com but when I hit submit, I get an error: trouble-tic...@imctv.com is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone wrote: > On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote: > > ok, here's a smipplet of what I've got in RT_SiteConfig > > > > Set($CorrespondAddress , 'trouble-tic...@imctv.com'); > > Set($CommentAddress , 'rt-comm...@imctv.com'); > > Set($SMTPFrom , 'trouble-tic...@imctv.com'); > > Set($RTAddressRegexp , > > '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); > > > > I assumed I needed to match trouble-tic...@imctv.com and > > rt-comm...@imctv.com, did I form the regexp wrong, or am I wrong on this > > thinking? > > That appears correct. What is the actual From: address you're > trying to use? > > -kevin > > > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone < > falc...@bestpractical.com>wrote: > > > > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > > >I'm a bit confused here.. tried reading up on this but.. maybe I > just > > > need a layman's > > > >[1]mym...@myserver.com is an address RT receives mail at. Adding > it > > > as a 'Requestor' would > > > >create a mail loop > > > >(obviously that's not the email address.. just kinda.. > censoring..) > > > >In the past, we've always used this email address as the single > > > address to send out > > > >notifications, etc.. and we don't really get "replies" to tickets > via > > > email. So now it appears > > > >it wants a different email account, rather than the "catch-all" > one we > > > made. I tried > > > >uncommenting the line from RT_SiteConfig.pm and restarting apache, > but > > > that didn't seem to > > > >change anything. Before I accidentally break something, can > someone > > > help me out here? All I > > > >want is to have it able to submit tickets using the catch-all > email > > > account we made for it. > > > > > > Most likely you wrote your RTAddressRegexp wrong and are matching > > > accounts other than your Correspond and Comment addresses > > > > > > -kevin > > > > >
Re: [rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote: > ok, here's a smipplet of what I've got in RT_SiteConfig > > Set($CorrespondAddress , 'trouble-tic...@imctv.com'); > Set($CommentAddress , 'rt-comm...@imctv.com'); > Set($SMTPFrom , 'trouble-tic...@imctv.com'); > Set($RTAddressRegexp , > '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); > > I assumed I needed to match trouble-tic...@imctv.com and > rt-comm...@imctv.com, did I form the regexp wrong, or am I wrong on this > thinking? That appears correct. What is the actual From: address you're trying to use? -kevin > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone > wrote: > > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > >I'm a bit confused here.. tried reading up on this but.. maybe I just > > need a layman's > > >[1]mym...@myserver.com is an address RT receives mail at. Adding it > > as a 'Requestor' would > > >create a mail loop > > >(obviously that's not the email address.. just kinda.. censoring..) > > >In the past, we've always used this email address as the single > > address to send out > > >notifications, etc.. and we don't really get "replies" to tickets via > > email. So now it appears > > >it wants a different email account, rather than the "catch-all" one we > > made. I tried > > >uncommenting the line from RT_SiteConfig.pm and restarting apache, but > > that didn't seem to > > >change anything. Before I accidentally break something, can someone > > help me out here? All I > > >want is to have it able to submit tickets using the catch-all email > > account we made for it. > > > > Most likely you wrote your RTAddressRegexp wrong and are matching > > accounts other than your Correspond and Comment addresses > > > > -kevin > > pgpVwkd2kd9WL.pgp Description: PGP signature
Re: [rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
ok, here's a smipplet of what I've got in RT_SiteConfig Set($CorrespondAddress , 'trouble-tic...@imctv.com'); Set($CommentAddress , 'rt-comm...@imctv.com'); Set($SMTPFrom , 'trouble-tic...@imctv.com'); Set($RTAddressRegexp , '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); I assumed I needed to match trouble-tic...@imctv.com and rt-comm...@imctv.com, did I form the regexp wrong, or am I wrong on this thinking? On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone wrote: > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > >I'm a bit confused here.. tried reading up on this but.. maybe I just > need a layman's > >[1]mym...@myserver.com is an address RT receives mail at. Adding it > as a 'Requestor' would > >create a mail loop > >(obviously that's not the email address.. just kinda.. censoring..) > >In the past, we've always used this email address as the single > address to send out > >notifications, etc.. and we don't really get "replies" to tickets via > email. So now it appears > >it wants a different email account, rather than the "catch-all" one we > made. I tried > >uncommenting the line from RT_SiteConfig.pm and restarting apache, but > that didn't seem to > >change anything. Before I accidentally break something, can someone > help me out here? All I > >want is to have it able to submit tickets using the catch-all email > account we made for it. > > Most likely you wrote your RTAddressRegexp wrong and are matching > accounts other than your Correspond and Comment addresses > > -kevin >
Re: [rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: >I'm a bit confused here.. tried reading up on this but.. maybe I just need > a layman's >[1]mym...@myserver.com is an address RT receives mail at. Adding it as a > 'Requestor' would >create a mail loop >(obviously that's not the email address.. just kinda.. censoring..) >In the past, we've always used this email address as the single address to > send out >notifications, etc.. and we don't really get "replies" to tickets via > email. So now it appears >it wants a different email account, rather than the "catch-all" one we > made. I tried >uncommenting the line from RT_SiteConfig.pm and restarting apache, but > that didn't seem to >change anything. Before I accidentally break something, can someone help > me out here? All I >want is to have it able to submit tickets using the catch-all email > account we made for it. Most likely you wrote your RTAddressRegexp wrong and are matching accounts other than your Correspond and Comment addresses -kevin pgpDbH3ETuZPs.pgp Description: PGP signature
[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?
I'm a bit confused here.. tried reading up on this but.. maybe I just need a layman's explanation of what I need to be doing here. We were using rt 3.8.7, but recently upgraded to 3.8.8. As per the README, after the 'make upgrade' I ran: /opt/rt3/sbin/rt-setup-database --dba rt_user --prompt-for-dba-password --action upgrade which initially gave an error about RTAddressRegexp not being set. So after some digging, I've set the regular expression up in /opt/rt3/etc/RT_SiteConfig.pm and re-ran the above line, w/o the aforementioned error. However, this morning when I went to create a test ticket, I get: mym...@myserver.com is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop (obviously that's not the email address.. just kinda.. censoring..) In the past, we've always used this email address as the single address to send out notifications, etc.. and we don't really get "replies" to tickets via email. So now it appears it wants a different email account, rather than the "catch-all" one we made. I tried uncommenting the line from RT_SiteConfig.pm and restarting apache, but that didn't seem to change anything. Before I accidentally break something, can someone help me out here? All I want is to have it able to submit tickets using the catch-all email account we made for it.
