Re: [rt-users] RT Scrip
On 07/02/2013 04:07 AM, Bryon Baker wrote:
Is there a library of RT-scrips? If so where can I find it
Personally I think any useful set of scrips should generally be turned
into an extension and published on CPAN.
That's what I've been doing with the ones I've written so far, like
RT::Extension::SMSNotify and RT::Extension::CustomerGroups .
I have another in the pipeline that's more of a collection of generally
useful small scrips, I just need to untangle it from some in-house-only
code.
I'll reproduce my notes on extension creation in case they're useful to
anyone. I really need to convert them to wikia syntax or integrate them
into the current guide. The following uses Redmine wiki markup. Details
of paths are specific to Debian installs of RT.
h1. RT development notes
To test an action without installing it to the DB and hooking it up to a
queue, you can use rt-crontool. Searches can be any TicketSQL, but
sometimes a simple ticket id is useful:
rt-crontool --transaction last --search RT::Search::FromSQL
--search-arg (id = 1033) --action
RT::Action::ConvertRequestorCustomersToGroups
The error messages for compilation and module load errors are not very
informative. If you get errors about I18N or Locale, it' probably
actually your module failing to compile. Test with:
PERL5LIB=/usr/local/share/request-tracker4/lib:/usr/share/request-tracker4/lib
perl -mRT::Action::ConvertRequestorCustomersToGroups
h2. Test script
The following code starts up an RT script you can run arbitrary RT code in.
pre
#!/usr/bin/perl
use Modern::Perl;
BEGIN {
push(@INC, '/usr/share/request-tracker4/lib');
push(@INC, '/usr/local/share/request-tracker4/lib');
}
use strict;
use lib /opt/rt3/lib;
use RT;
use RT::Interface::CLI qw( CleanEnv GetCurrentUser );
use RT::ScripCondition;
use RT::Utils2ndQ;
CleanEnv( );
RT::LoadConfig( );
RT::Init( );
my $user = GetCurrentUser( );
unless( $user-Id ) {
print No RT user found. Please consult your RT administrator.\n;
exit 1;
}
say Current RT::User is in \$user variable. Entering interactive shell.;
/pre
Good for testing scripts and snippets.
You might find it useful to load this in `re.pl` from Perl's
`Devel::REPL`
module:http://search.cpan.org/~ether/Devel-REPL-1.003015/lib/Devel/REPL.pm
(in CPAN) so you can interactively work with RT's API. Just point re.pl
to the file, eg:
pre
bash$ re.pl --rcfile /path/to/rtcmdline.pl
$_ $user-Id
149
$_ $user-Name
SomeUserName
$_
/pre
You'll need the full explicit path; re.pl silently ignores files it
can't find and doesn't search the current directory for rcfiles.
I like to alias this to rtrepl in my bashrc:
pre
alias rtrepl='re.pl --rcfile ~/rtcmdline.pl'
/pre
h2. Manually adding actions to the DB
You can use the following code in an RT script like the above test
script to create an action in the DB:
pre
$sa-Create(
Name = 'ConvertRequestorCustomersToGroups',
Description = 'Convert all customer accounts added as a
requestor into the associated customer group',
ExecModule = 'ConvertRequestorCustomersToGroups',
Argument = 'Requestor'
);
/pre
Argument is optional, though some actions require it. The meaning varies
from action to action.
h2. Packaging RT extensions
The packaging process for RT extensions is rather underdocumented. Most
of it is standard Perl module stuff, though:
h3. Packaging a Perl module
Create a Makefile.PL according to Perl's
Module::Install:http://search.cpan.org/~adamk/Module-Install/lib/Module/Install.pod
or use the example below, which adds use of
pre
use inc::Module::Install 0.77;
use Module::Install::AutoManifest;
use Module::Install::ReadmeFromPod;
name 'Example-Module';
all_from 'lib/Example/Module.pm';
requires 'Carp'= 0;
# add additional dependencies here
test_requires 'Test::More' = '0.47';
readme_from 'lib/Example/Module.pm';
auto_manifest;
homepage 'https://github.com/yours/module-example-perl';
bugtracker
'https://rt.cpan.org/Dist/Display.html?Status=ActiveQueue=Module-Example';
repository 'git://github.com/yours/module-example-perl.git';
WriteAll;
/pre
Create a MANIFEST.SKIP like:
pre
\.git/
\.gitignore
.*\.o
pm_to_blib
blib/
README.GIT
MANIFEST.SKIP
Module-Example-.*
\..*\.swp
/pre
Make sure your main module's POD begins like this, replacing
Example::Module with your module package and name:
pre
package Example::Module;
=pod
=head1 NAME
Example::Module - Sample module with package Example::Module
=head1 SYNOPSIS
... code sample here ...
=head1 DESCRIPTION
... descriptive text ...
=head1 LICENSE
The same as for Perl itself
=cut
use 5.010;
use strict;
use vars qw{$VERSION @ISA};
BEGIN {
$VERSION = '1.04';
@ISA = 'Example::Module';
}
/pre
Add this to .gitignore:
pre
blib/
pm_to_blib
Makefile
Makefile.old
*.tar.gz
inc/
MANIFEST
META.yml
README
Module-Example-*
.*.swp
/pre
h2. Additions for RT support
To turn the above into an RT
Re: [rt-users] RT Scrip
Not really. What are looking for? On Tue, Jul 2, 2013 at 12:07 AM, Bryon Baker bba...@copesan.com wrote: Is there a library of RT-scrips? If so where can I find it? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -- Best regards, Ruslan.
Re: [rt-users] RT Scrip
That the issue I have some ideas like routing tickets based on text. But looking at what other people have done gives me ideas on how to extend the capabilities of RT. I did look at this link http://requesttracker.wikia.com/wiki/Contributions which gave good information about how the scrips work but it would be nice if there was a place people could put their scrips. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Tuesday, July 02, 2013 5:06 AM To: Bryon Baker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Scrip Not really. What are looking for? On Tue, Jul 2, 2013 at 12:07 AM, Bryon Baker bba...@copesan.commailto:bba...@copesan.com wrote: Is there a library of RT-scrips? If so where can I find it? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.commailto:bba...@copesan.com www.copesan.comhttp://www.copesan.com Servicing North America with Local Care -- Best regards, Ruslan.
Re: [rt-users] RT Scrip
From: Bryon Baker bba...@copesan.com Is there a library of RT-scrips? If so where can I find it? A few good sources: -http://requesttracker.wikia.com - just search for scrip for examples or toss in a keyword related to your goal (e.g. requestor) -http://bestpractical.com/rt/docs/4.0/ - reference docs; all the objects (e.g. Ticket) which you may want to use in a scrip are documented Here are some of the active RT maintainers on CPAN - they produce extensions/plug-ins etc that may help: -http://search.cpan.org/~falcone/ -http://search.cpan.org/~tsibley/ You can also just search CPAN for RT to get tons of results: -search.cpan.org Lastly but still quite tasty is the rt-users history - I use gossamer but it's archived/indexed by other sites as wel -http://www.gossamer-threads.com/lists/rt/users/
Re: [rt-users] RT Scrip
On 07/02/2013 06:37 AM, Bryon Baker wrote: it would be nice if there was a place people could put their scrips. A very good way to distribute custom scrips, actions, and conditions is to package them up into proper Perl classes and put them in an extension you publish to CPAN. That way they're installable and versionable and don't rely on error-prone copy and paste.
[rt-users] RT Scrip
Is there a library of RT-scrips? If so where can I find it? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care
Re: [rt-users] RT: Scrip IsApplicable died?
On Fri, Feb 01, 2013 at 09:53:52AM +, Thomas Lau wrote: How could I tell? Which one is the core problem? Plugins would be wrong in your RT_SiteConfig.pm, look there. Permissions you would check with standard unix tools like ls. -kevin -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, January 31, 2013 7:40 PM To: Thomas Lau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT: Scrip IsApplicable died? Hi, @Plugins options is set incorrectly or permissions on files are incorrect. On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau thomas@principleone.com wrote: Hi all, after install command by email. Something strange appear on my message log: RT: Scrip IsApplicable 43 died. - Require of RT::Condition::SLA_RequireStartsSet failed.#012Can't locate RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 3.#012#012Stack:#012 [(eval 2487):3]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em ail/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack :#012 [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em ail/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Scrip.pm:419) But SLA_RequireStartsSet.pm is in location of /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireSt artsSet.pm How could I modify to make the error message disappear ? Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong . Singapore . Tokyo -- Best regards, Ruslan. pgpkSdNqST8QX.pgp Description: PGP signature
Re: [rt-users] RT: Scrip IsApplicable died?
Dear Ruslan, How could I tell? Which one is the core problem? -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, January 31, 2013 7:40 PM To: Thomas Lau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT: Scrip IsApplicable died? Hi, @Plugins options is set incorrectly or permissions on files are incorrect. On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau thomas@principleone.com wrote: Hi all, after install command by email. Something strange appear on my message log: RT: Scrip IsApplicable 43 died. - Require of RT::Condition::SLA_RequireStartsSet failed.#012Can't locate RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 3.#012#012Stack:#012 [(eval 2487):3]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em ail/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack :#012 [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em ail/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Scrip.pm:419) But SLA_RequireStartsSet.pm is in location of /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireSt artsSet.pm How could I modify to make the error message disappear ? Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong . Singapore . Tokyo -- Best regards, Ruslan.
Re: [rt-users] RT: Scrip IsApplicable died?
Hi, @Plugins options is set incorrectly or permissions on files are incorrect. On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau thomas@principleone.com wrote: Hi all, after install command by email. Something strange appear on my message log: RT: Scrip IsApplicable 43 died. - Require of RT::Condition::SLA_RequireStartsSet failed.#012Can't locate RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 3.#012#012Stack:#012 [(eval 2487):3]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Scrip.pm:419) But SLA_RequireStartsSet.pm is in location of /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireStartsSet.pm How could I modify to make the error message disappear ? Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong . Singapore . Tokyo -- Best regards, Ruslan.
[rt-users] RT: Scrip IsApplicable died?
Hi all, after install command by email. Something strange appear on my message log: RT: Scrip IsApplicable 43 died. - Require of RT::Condition::SLA_RequireStartsSet failed.#012Can't locate RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 3.#012#012Stack:#012 [(eval 2487):3]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Scrip.pm:419) But SLA_RequireStartsSet.pm is in location of /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireStartsSet.pm How could I modify to make the error message disappear ? Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong . Singapore . Tokyo
Re: [rt-users] RT scrip
Thanks Kevin! That's exactly what I am looking for. 04 января 2012, 00:41 от Root Kev root@gmail.com: Yes there is. Look at the wiki, specifically look for autoclose nagios tickets.http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages You should be able to use that as a starting point to get the kind of scrip that you are looking for. Kevin On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan fm100te...@mail.ru wrote: Hello. I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip? Thanks in advance. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT scrip
Yes there is. Look at the wiki, specifically look for autoclose nagios tickets. http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages You should be able to use that as a starting point to get the kind of scrip that you are looking for. Kevin On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan fm100te...@mail.ruwrote: Hello. I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip? Thanks in advance. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT Scrip doesn't work
Hi, Kenn. My scrip should send an e-mail to user when a ticket were created. It's configured like this (using the default shipped with RT): Description: Ticket open - AutoReply Condition: OnCreate Action: AutoReply to Requestors Template: global model - AutoReply Stage: TransactionCreate Thanks. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Kenneth Crocker escreveu: Pereira, Well, let's see the scrip. Can't comment on what i cant see. Is it a global scrip? Queue scrip? Was the transaction a /create/ or an /open/? Kenn LBNL On Fri, Mar 26, 2010 at 11:39 AM, Wagner Pereira wpere...@pop-sp.rnp.br mailto:wpere...@pop-sp.rnp.br wrote: Hi, all. I have a RT scrip which should to send a template in every time someone create a ticket (through e-mail, obviously). Although, I have other scrip which sends a template when the ticket is closed. That's working OK. I made a comparison between both and I already read the RT manual, it seems they are correctly configured. So, why doesn't RT send an e-mail when the ticket is opened? Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Scrip doesn't work
Hi, all. I have a RT scrip which should to send a template in every time someone create a ticket (through e-mail, obviously). Although, I have other scrip which sends a template when the ticket is closed. That's working OK. I made a comparison between both and I already read the RT manual, it seems they are correctly configured. So, why doesn't RT send an e-mail when the ticket is opened? Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT scrip question
Ruslan, Thanks. That did it. Kenn LBNL On 10/21/2008 8:31 PM, Ruslan Zakirov wrote: Condition: On Create Action Code: $self-TicketObj-Owner - returns owner id $self-TicketObj-OwnerObj - returns owner as RT::User object On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL PROTECTED] wrote: To list, I am trying to capture the ticket owner as the ticket is created (via Web) and I'm not sure of how to code that. I know how to ensure that I'm checking a WebUI transaction and the transaction creator, but don't know how to get the ticket owner on creation. Help?? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT scrip question
To list, I am trying to capture the ticket owner as the ticket is created (via Web) and I'm not sure of how to code that. I know how to ensure that I'm checking a WebUI transaction and the transaction creator, but don't know how to get the ticket owner on creation. Help?? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT scrip question
Condition: On Create Action Code: $self-TicketObj-Owner - returns owner id $self-TicketObj-OwnerObj - returns owner as RT::User object On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL PROTECTED] wrote: To list, I am trying to capture the ticket owner as the ticket is created (via Web) and I'm not sure of how to code that. I know how to ensure that I'm checking a WebUI transaction and the transaction creator, but don't know how to get the ticket owner on creation. Help?? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
