Re: [rt-users] Help on discouraging migration to Remedy
On Wed, Jan 12, 2011 at 10:51 PM, Dennis daoden...@gmail.com wrote: On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Hi all, Hi, What are the reasons they want to move to Remedy, are there certain requirements or integrations with other software that would be too difficult to implement otherwise with RT? probably because of the asset management capabilities? I've seen this happen with another solution, topdesk (quite popular in NL). No, asset tracker does not cut it here. As much as I like RT, without a good asset tracking integration it will lose lots of market in the smb segment. -- natxo
Re: [rt-users] Help on discouraging migration to Remedy
- Original Message - On Wed, Jan 12, 2011 at 10:51 PM, Dennis daoden...@gmail.com wrote: On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: probably because of the asset management capabilities? I've seen this happen with another solution, topdesk (quite popular in NL). No, asset tracker does not cut it here. As much as I like RT, without a good asset tracking integration it will lose lots of market in the smb segment. A simple start in this regard is adding custom fields, or even a queue. At least all the tickets relating to a particular asset can be tracked that way. -- Lev Lafayette, Systems Administrator, Victorian Partnership for Advanced Computing, l...@vpac.org If you are sending a reply to a message or a posting be sure you summarize the original at the top of the message, or include just enough text of the original to give a context. This will make sure readers understand when they start to read your response. RFC 1855 110 Victoria Streetphone: 03 9925 4909 Carlton South, Victoria 3053, Australia mobile: 0432 255 208
Re: [rt-users] Help on discouraging migration to Remedy
Guadagnino, Wouldn't it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request? Kenn LBNL On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Hi all, unfortunately it seems my bosses are determined to migrate away from RT to Remedy. I am equally determined to show them they took the wrong decision. Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better. I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web. Thank you in advance. Bye Cris
Re: [rt-users] Help on discouraging migration to Remedy
Another couple things, Remedy is propriety and inflexible, RT is infinitely malleable. And Remedy works well with... wait for it... ClearCase! RT with subversion. You didn't mention which you were using. Then buy some books on Remedy, put them in a stack, and say Well, who do I bill for the time to read these? Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, January 12, 2011 3:08 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help on discouraging migration to Remedy Guadagnino, Wouldn't it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request? Kenn LBNL On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.itmailto:guadagnino.cristi...@creval.it wrote: Hi all, unfortunately it seems my bosses are determined to migrate away from RT to Remedy. I am equally determined to show them they took the wrong decision. Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better. I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web. Thank you in advance. Bye Cris
Re: [rt-users] Help on discouraging migration to Remedy
It's either that or implement Remedy with extreme lacklustre and clap slowly when one of the bosses complains that 'x' feature is missing. Kind Regards, Matthew Hattersley Email: mailto:matthew.hatters...@vaioni.com Mobile: Address: 14 Leslie Hough Way Manchester Lancashire M6 6AJ Tel: 0870-160-0650 Ext 201 Fax: 0870-160-0651 Web: http://www.vaioni.com http://www.vaioni.com/vaioni-comms-business-finalist-2010 The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer. Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Narins Sent: 12 January 2011 20:13 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help on discouraging migration to Remedy Another couple things, Remedy is propriety and inflexible, RT is infinitely malleable. And Remedy works well with... wait for it... ClearCase! RT with subversion. You didn't mention which you were using. Then buy some books on Remedy, put them in a stack, and say Well, who do I bill for the time to read these? Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com http://www.seniorbridge.com/ SeniorBridgehttp://www.seniorbridge.com/images/seniorbridgedisclaimerTA G.gif SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, January 12, 2011 3:08 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help on discouraging migration to Remedy Guadagnino, Wouldn't it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request? Kenn LBNL On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Hi all, unfortunately it seems my bosses are determined to migrate away from RT to Remedy. I am equally determined to show them they took the wrong decision. Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better. I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web. Thank you in advance. Bye Cris image/gifimage/gif
Re: [rt-users] Help on discouraging migration to Remedy
As someone whom has had the displeasure of working on the upgrade/migration of previous versions of Remedy at a previous employer, I can say that they don¹t support UNIX worth squat. We tried to get Remedy working on a newer RHEL than RHEL 2.1 and just could not get it to work. In the end we had to install Remedy on top of Windows Server 2003. On 12/1/11 12:19 PM, Matthew Hattersley matthew.hatters...@vaioni.com wrote: It¹s either that or implement Remedy with extreme lacklustre and clap slowly when one of the bosses complains that x¹ feature is missing. Kind Regards, Matthew Hattersley Email: matthew.hatters...@vaioni.com Mobile: Address: 14 Leslie Hough Way Manchester Lancashire M6 6AJ Tel: 0870-160-0650 Ext 201 Fax: 0870-160-0651 Web: www.vaioni.com http://www.vaioni.com http://www.vaioni.com/vaioni-comms-business-finalist-2010 The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer. Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Narins Sent: 12 January 2011 20:13 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help on discouraging migration to Remedy Another couple things, Remedy is propriety and inflexible, RT is infinitely malleable. And Remedy works well with wait for it ClearCase! RT with subversion. You didn't mention which you were using. Then buy some books on Remedy, put them in a stack, and say Well, who do I bill for the time to read these? Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com http://www.seniorbridge.com/ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, January 12, 2011 3:08 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help on discouraging migration to Remedy Guadagnino, Wouldn't it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request? Kenn LBNL On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Hi all, unfortunately it seems my bosses are determined to migrate away from RT to Remedy. I am equally determined to show them they took the wrong decision. Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better. I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web. Thank you in advance. Bye Cris -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Office: (408) 240-1239
Re: [rt-users] Help on discouraging migration to Remedy
On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Hi all, Hi, What are the reasons they want to move to Remedy, are there certain requirements or integrations with other software that would be too difficult to implement otherwise with RT? Dennis
