Re: [rt-users] REST mail-gateway using 100% cpu
The situation become a little bit clearer: The failing mail header: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= But it should be the following (RT works just fine with that): From: =?UTF-8?B?VG9tYXMgTWFyxI1pdWxpb25pcw==?= tomas.marciulio...@bitespartneris.lt Clients mail program, probably encodes all the header, no matter that there are no non-ascii symbols in the second part of the header ( tomas.marciulio...@bitespartneris.lt); The RT somehow can't handle the second encoded part of FROM header and after 180s timeout I get: HTTP request failed: 500 read timeout. Your webserver logs may have more information or there may be a network problem. /opt/rt4/bin/rt-mailgate: undefined server error In the logs I can only see: [8944] [Thu Jan 16 06:23:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:294) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Converting 'cp1257' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:294) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Converting 'cp1257' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:294) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) Kevin Falcone-2 wrote On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= This line, in the mail was the problem, RT somehow hang when parsing this in I18N.pm. Any solution for this? RT Version? Also, send along your perl module version list from System Configuration. -kevin attachment0 (243 bytes) lt;http://requesttracker.8502.n7.nabble.com/attachment/56306/0/attachment0gt; Kevin Falcone-2 wrote On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= This line, in the mail was the problem, RT somehow hang when parsing this in I18N.pm. Any solution for this? RT Version? Also, send along your perl module version list from System Configuration. -kevin attachment0 (243 bytes) lt;http://requesttracker.8502.n7.nabble.com/attachment/56306/0/attachment0gt; Kevin Falcone-2 wrote On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= This line, in the mail was the problem, RT somehow hang when parsing this in I18N.pm. Any solution for this? RT Version? Also, send along your perl module version list from System Configuration. -kevin attachment0 (243 bytes) lt;http://requesttracker.8502.n7.nabble.com/attachment/56306/0/attachment0gt; -- View this message in context: http://requesttracker.8502.n7.nabble.com/REST-mail-gateway-using-100-cpu-tp56255p56316.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] need help with the following error
getmail version 4.34.0 Copyright (C) 1998-2012 Charles Cazabon. Licensed under the GNU GPL version 2. SimpleIMAPRetriever:clientservice@copesan.local@192.168.250.61:143: Delivery error (command rt-mailgate 6390 error (75, RT server error. The RT server which handled your email did not behave as expected. It said: Can't call method HasRight on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284. Stack: [/opt/rt4/sbin/../lib/RT/User.pm:1284] [/opt/rt4/sbin/../lib/RT/Ticket.pm:265] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415] [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61])) msg 2245/2580 (7535 bytes), delivery error (command rt-mailgate 6390 error (75, RT server error. Please help this is effecting production. I just start receiving these errors. I do not find anything in the RT log related. Message seem like they are be delivered but after a period of time RT will stop delivering completely and I need to restart the web service. The RT server which handled your email did not behave as expected. It said: Can't call method HasRight on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284. Stack: [/opt/rt4/sbin/../lib/RT/User.pm:1284] [/opt/rt4/sbin/../lib/RT/Ticket.pm:265] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415] [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61])) Delivery error (command rt-mailgate 6391 error (75, RT server error. The RT server which handled your email did not behave as expected. It said: Can't call method HasRight on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284. Stack: [/opt/rt4/sbin/../lib/RT/User.pm:1284] [/opt/rt4/sbin/../lib/RT/Ticket.pm:265] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415] [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61])) msg 2505/2580 (5807 bytes), delivery error (command rt-mailgate 6391 error (75, RT server error. The RT server which handled your email did not behave as expected. It said: Can't call method HasRight on an undefined value at /opt/rt4/sbin/../lib/RT/User.pm line 1284. Stack: [/opt/rt4/sbin/../lib/RT/User.pm:1284] [/opt/rt4/sbin/../lib/RT/Ticket.pm:265] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1415] [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61])) msg 2535/2580 (2894 bytes) delivered msg 2536/2580 (30501 bytes) delivered 4 messages (46737 bytes) retrieved, 2532 skipped Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
[rt-users] Need to send Big Cheese email based on requestor's email or group membership
Hello, We are running RT 4.0.7 in production and a test instance of 4.0.18. We have the need to flag tickets from VIPs by comparing the incoming (on create) ticket's requestor's email address OR if they are member of a particular Windows AD group. If a match is found, then send an email to a specific email address (our group) with Subject: Big Cheese ticket RT ticket number and a short body with the requestors name and email let's say. Maybe action of Notify AdminCC's would be fine in this case. I found this snippet of code in the RT wiki: http://requesttracker.wikia.com/wiki/CustomConditionSnippets return 0 unless $self-TransactionObj-Type eq Create; return 1 if $self-TicketObj-IsWatcher( Type = 'Requestor', Email = 'bigche...@harvard.edu' ); return 0; Which works but only checks against 1 email address. We have 50-60 people in the big cheese group. I have written a small perl script which dumps out all the email address for all the big cheese's in a file in /tmp, 1 email per line. Any way to check against that inside RT on create ? Or check if a requestor is in a specific Windows AD group ? If yes, trigger the email to our group. Thanks in advance for any help, Mike
Re: [rt-users] RT farming management?
On Wed, Jan 15, 2014 at 11:39:08PM +0100, Marc Chantreux wrote: everything must be done via cli (optionnally, a little web app to control the whole thing). I don't see another simple solution (please don't tell me about the configuration management systems) but maybe i'm wrong so any feedback (or existing code, experiments,...) is welcomed. While we have written one-off scripts for these deployments, and I know other folks have as well, I suspect that you'll find that most of the modern work is being done with a configuration management system. I've not used it, but I know folks have worked on http://forge.puppetlabs.com/darin/rt and there may be a chef equivalent. -kevin pgpf284CqPupF.pgp Description: PGP signature
Re: [rt-users] Postfix error: 500 No Host option provided
On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote: Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from=[26]u...@example.com, size=447, nrcpt=1 (queue active) Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to=[27]r...@host.example.com, relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from [28]host.example.com[192.168.231.42] I have searched around online and have not seen anything that even references this problem. If anyone can provide any insight I will be very appreciative. You appear to have asked variants on this question a few times. In each case, a mailing list user asked you for information needed to help you. How are you invoking rt-mailgate, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin pgpsw5sMXtZ8o.pgp Description: PGP signature
Re: [rt-users] Question
Thanks for the help Landon More information I added the following config to RT_SiteConfig.pm Set($SendmailArguments , -fbou...@copesan.com -oi -t); And restarted RT after change. Does the bou...@copesan.commailto:bou...@copesan.com address need to exist on the Suse Linux server or can it exist on the exchange server? Currently it exists on the exchange server and I have made some tests and nothing is showing up in the mailbox on the exchange server. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: Landon Stewart [mailto:lstew...@iweb.com] Sent: Wednesday, January 15, 2014 4:47 PM To: Bryon Baker Cc: RT Users (rt-users@lists.bestpractical.com) Subject: Re: [rt-users] Question I don't know if that's even still valid. I did see this: http://requesttracker.wikia.com/wiki/RtBounceHandler We aren't using that though. We just handle the straight bounce messages in their own queue and then process the message content itself to find the original ticket #. Unless you have a very high volume of tickets it might not be worth it to do that but instead set the -f for sendmail to something someone actually receives so they can intervene if a bounce comes back. On 15 January 2014 14:35, Bryon Baker bba...@copesan.commailto:bba...@copesan.com wrote: Thanks for the information but where can I download the program rtbouncehandler from? Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726tel:800-267-3726 * 262-783-6261 ext. 2296tel:262-783-6261%20ext.%202296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: Landon Stewart [mailto:lstew...@iweb.commailto:lstew...@iweb.com] Sent: Wednesday, January 15, 2014 3:34 PM To: Bryon Baker Subject: Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.commailto:bba...@copesan.com wrote: Hello All I have a question. What happen to the NDR message that come from a forwarded or replied to with an invalid email address? I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server. Please keep in mind I am not a Linux guru when trying to explain this. This thread might answer your question if you are talking about emails bouncing that were sent from RT http://www.gossamer-threads.com/lists/rt/users/91551 On a side note - We have SendmailArguments in RT's configuration to include '-fbounce@ourdomainname.comhttp://ourdomainname.com' and then we have a queue for bounces. I wrote a module that looks at the bounces and attributes them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved. -- Landon Stewart :: lstew...@iweb.commailto:lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932tel:%2B1%20%2%29%20909-4932 -- Landon Stewart :: lstew...@iweb.commailto:lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
[rt-users] rt-crontool and --action RT::Action::NotifyAsComment
Hello, I try to use the following cron task : /opt/rt4/bin/rt-crontool \ --search RT::Search::FromSQL \ --search-arg Created '1 day ago' AND (Status = 'new')\ --action RT::Action::NotifyAsComment \ --action-arg 'OtherRecipients' --template 'my_nice_template' but nothing is done (no comment and no notification), because RT complains : [critical]: Can't call method CreatorObj on an undefined value at /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134. (/opt/rt4/bin/../lib/RT.pm:400) I look at /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134 and i see : my $creatorObj = $self-TransactionObj-CreatorObj; So, does anybody knows : - how to use rt-crontool with --action RT::Action::NotifyAsComment, - or how to specify the default RT system user in the Notify.pm script something like : eval( my $creatorObj = $self-TransactionObj-CreatorObj) || my $creatorObj = RT_DEFAULT_USER_OBJ; Thank you for any suggestion ! Eric
[rt-users] Need help about scrip condition
Hello, I've disabled scrips for sending auto-notifications when a comment is added on tickets. BUT, i would like that comment created by rt-crontool been notified to 'OtherRecipients'. So i have 2 questions : - what's the way to check if the comment creator is Enoch root, and in this case (and only in this case) to notify the comment to 'OtherRecipients', - moreover, where can i found the code corresponding to default conditions and actions pre-existing in RT web interface ? (just because it's easier to modify working code instead of wrinting one from blank) Thank you by advance for any help ! Eric
[rt-users] How to find possible values for an object
I'm not a Perl programmer and the documentation for RT isn't very friendly
for folks like me. I'm trying to put the ticket owner's full name in a
template, for example, and I can't find anything that tells me what the
possible values are for {$Ticket-OwnerObj}. I did see a snippet that used
{$Ticket-OwnerObj-Name} but that displays just the username, not the full
name.
Aside from needing to resolve that specific problem, is there a way a
non-Perl-person can find what values are possible for other objects, as
well?
Thanks, I know this is such a noob question, but I'm stumped.
-Rick
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/How-to-find-possible-values-for-an-object-tp56324.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] How to create a scrip Condition for OnAddRequestor
I found a list of condition snippets that was great, but for all it had, it missed any examples related to when a new requestor is added. One scenario is that technicians frequently take a phone call and create the ticket for the requestor. That makes them the requestor and then they have to go in and change it to the correct person. Another possibility is that they simply need to add a second name as requestor. I'm not a Perl person so writing conditions in a scrip for me is really a matter of finding an existing example and copying it. Does anyone have snippet to show me how to isolate the Adding of a Requestor? Thanks, -Rick -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-to-create-a-scrip-Condition-for-OnAddRequestor-tp56325.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Postfix error: 500 No Host option provided
Apologies. I have not been seeing the responses. Checking my spam folder did not turn up the emails either. My aliases file contains two entries. One for rt: and the other for rt-comment: rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url http://host.example.com; rt-comment:|/opt/rt4/bin/rt-mailgate --queue general --action comment --url http://host.example.com; The web logs don't mention anything about this. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 5:36 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote: Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from=[26] u...@example.com, size=447, nrcpt=1 (queue active) Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to=[27] r...@host.example.com, relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from [28]host.example.com[192.168.231.42] I have searched around online and have not seen anything that even references this problem. If anyone can provide any insight I will be very appreciative. You appear to have asked variants on this question a few times. In each case, a mailing list user asked you for information needed to help you. How are you invoking rt-mailgate, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin
Re: [rt-users] Postfix error: 500 No Host option provided
From the server itself what if execute the following while in an SSH session (obviously replacing the host.example.com with the correct fqdn of RT): curl http://host.example.com What do you get back? If you get a 500 error back from that your problem is not RT related (yet). On 16 January 2014 12:30, Mathew Snyder mathew.sny...@gmail.com wrote: Apologies. I have not been seeing the responses. Checking my spam folder did not turn up the emails either. My aliases file contains two entries. One for rt: and the other for rt-comment: rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url http://host.example.com; rt-comment:|/opt/rt4/bin/rt-mailgate --queue general --action comment --url http://host.example.com; The web logs don't mention anything about this. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 5:36 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote: Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from=[26] u...@example.com, size=447, nrcpt=1 (queue active) Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to=[27] r...@host.example.com, relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from [28]host.example.com[192.168.231.42] I have searched around online and have not seen anything that even references this problem. If anyone can provide any insight I will be very appreciative. You appear to have asked variants on this question a few times. In each case, a mailing list user asked you for information needed to help you. How are you invoking rt-mailgate, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
Re: [rt-users] Postfix error: 500 No Host option provided
Great... After sending multiple emails due to not seeing responses and then finally getting one, I've discovered that the aliases file was malformed. I didn't actually have --url http://host.example.com;. Instead I had --url http: host.example.com /facepalm -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart lstew...@iweb.com wrote: From the server itself what if execute the following while in an SSH session (obviously replacing the host.example.com with the correct fqdn of RT): curl http://host.example.com What do you get back? If you get a 500 error back from that your problem is not RT related (yet). On 16 January 2014 12:30, Mathew Snyder mathew.sny...@gmail.com wrote: Apologies. I have not been seeing the responses. Checking my spam folder did not turn up the emails either. My aliases file contains two entries. One for rt: and the other for rt-comment: rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url http://host.example.com; rt-comment:|/opt/rt4/bin/rt-mailgate --queue general --action comment --url http://host.example.com; The web logs don't mention anything about this. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 5:36 AM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote: Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from=[26] u...@example.com, size=447, nrcpt=1 (queue active) Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to=[27] r...@host.example.com, relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from [28]host.example.com[192.168.231.42] I have searched around online and have not seen anything that even references this problem. If anyone can provide any insight I will be very appreciative. You appear to have asked variants on this question a few times. In each case, a mailing list user asked you for information needed to help you. How are you invoking rt-mailgate, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
Re: [rt-users] Postfix error: 500 No Host option provided
I guess that’s why pasting what you actually have instead of what is in the documentation is important in a problem description. On 16 January 2014 12:40, Mathew Snyder mathew.sny...@gmail.com wrote: Great... After sending multiple emails due to not seeing responses and then finally getting one, I've discovered that the aliases file was malformed. I didn't actually have --url http://host.example.com;. Instead I had --url http: host.example.com /facepalm -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart lstew...@iweb.comwrote: From the server itself what if execute the following while in an SSH session (obviously replacing the host.example.com with the correct fqdn of RT): curl http://host.example.com What do you get back? If you get a 500 error back from that your problem is not RT related (yet). On 16 January 2014 12:30, Mathew Snyder mathew.sny...@gmail.com wrote: Apologies. I have not been seeing the responses. Checking my spam folder did not turn up the emails either. My aliases file contains two entries. One for rt: and the other for rt-comment: rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url http://host.example.com; rt-comment:|/opt/rt4/bin/rt-mailgate --queue general --action comment --url http://host.example.com; The web logs don't mention anything about this. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 5:36 AM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote: Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from=[26] u...@example.com, size=447, nrcpt=1 (queue active) Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to=[27] r...@host.example.com, relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have more information or there may be a network problem. ) Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from [28]host.example.com[192.168.231.42] I have searched around online and have not seen anything that even references this problem. If anyone can provide any insight I will be very appreciative. You appear to have asked variants on this question a few times. In each case, a mailing list user asked you for information needed to help you. How are you invoking rt-mailgate, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
[rt-users] How far can categories nest?
I have three custom fields I'd like linked: Support Type, Support Category, and Support Sub-Category. Support Type has not Categories are based on set. Support Category has Categories are based on set to Support Type Support Sub-Category has Categories are based on set to Support Category. When I select the Support Type, Support Category populates with the expected values (In this case, Hardware, Software, and Telephony). However, when I select Support Category, Support Sub-Category does not populate. The categories are configured for each entry in Support Sub-Category. Do categories only go one level? -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me
[rt-users] Reset Scrips to Default?
Hi Folks - I've been using RT for a while, but basically just using what was set up by an administrator before me. I recently did a major upgrade from 3.8.8 to 4.2.1 to get us on a recent release. Since this upgrade (and maybe before), we were getting some complaints that too much email was coming out of RT. I looked around a bit and we seem to have a mess of Scrips running on all sorts of status changes. I would like to declare bankruptcy on the scrips that are set up and just get all the responses reset back to the default and be able to modify from there. I've searched through Google and the list archives, but can't seem to find any methodology for doing this. In the archives, I saw a script that was in the GIT tree called fixup-default-scrips, but a) I don't see it in the release tar and b) I'm guessing it might have been for internal dev, not for what I am doing. Does anyone have a good way to do this? Thanks! Skadz
Re: [rt-users] REST mail-gateway using 100% cpu
On Thu, 2014-01-16 at 00:37 -0800, andriuss wrote: The situation become a little bit clearer: The failing mail header: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= But it should be the following (RT works just fine with that): From: =?UTF-8?B?VG9tYXMgTWFyxI1pdWxpb25pcw==?= tomas.marciulio...@bitespartneris.lt Clients mail program, probably encodes all the header, no matter that there are no non-ascii symbols in the second part of the header ( tomas.marciulio...@bitespartneris.lt); Encoding the entire header is definitely against the RFC. See the first point on http://tools.ietf.org/html/rfc2047#page-8 . What mail client? - Alex
Re: [rt-users] Need to send Big Cheese email based on requestor's email or group membership
Hi, for this type of requests we create an group inside RT, add all email adresses (RT User) to this Group, add all User that should be notified as AdminCc to the queue and then create a scrip (replace xxx with the Big Cheese group id): Condition: User Defined Action: Notify AdminCcs Template: you custom email template Stage: TransactionCreate Custom condition: return 0 unless $self-TransactionObj-Type eq 'Create'; my $CreatorObj = $self-TransactionObj-CreatorObj; my $GroupObj = RT::Group-new(RT-SystemUser); $GroupObj-Load(xxx); # Big Cheese Group Id return 1 if $GroupObj-HasMember($CreatorObj-PrincipalId); return 0; Chris
