Re: Fleksy: Unable To Get Past The Update Alert Message

2013-12-03 Thread Syntellia Inc
Hi Eileen,
Eventually the pop up will go away , our team is working on a fix! 

On Monday, December 2, 2013 5:01:05 AM UTC-8, Eileen wrote:

 Hello Folks, 

 I opened Fleksy on my iPhone 4, which is still running iOS 6.1.2. I am 
 unable to get past the alert message stating that there is a new update in 
 the app store. After reading all of the posts, I don't want to updaje 
 because I am not using iOS 7 versions of any variety. So!!! Am I out of 
 luck until the developers fix the current version? Fortunately, I use 
 MBraille about 99'% of the time anyways. I guess their slogan Happy 
 Typing isn't really happy any more. 

 Best, 
 Eileen 


 Sent from my iPhone

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Re: Fleksy observation.

2012-08-24 Thread Syntellia Inc
Sandy

Thanks for writing here.

We monitor the list sometimes, but please write to us at supp...@fleksy.com.

We are currently preparing the next version of Fleksy, and would like to 
know of any bugs so we can fix them for the next update.

My colleagues at support will help with your problem and, if there is a 
bug, will try to replicate it on our devices so we can identify it and kill 
it dead (smile).

Thank you in advance
Ioannis
Fleksy Team

On Friday, August 24, 2012 3:42:29 AM UTC-7, Sandy Tomkins wrote:

 Hi Lois, 

 Thanks for the response. i have tried that, but with very unreliable 
 results. Indeed, I just tried Fleksy again and the screen kept going to 
 black and not responding. So long as I just do the Fleksy thing, I.E. type 
 quickly using normal words, things go OK, but as soon as I try any of the 
 new tricks, I get in quite a mess. 

 i was one of the first to sing the praises of Fleksy, so am very well 
 disposed toward it, but am finding the newest version a bit of a pain. i am 
 hoping it is just me or my phone, which I did reset, just in case, but 
 things seem actually worse now! Plus, I am still experiencing quite a long 
 loading time. Hmmm, as I haven't seen messages other than those of praise 
 since the last update, I can only imagine it is user error, i probably need 
 to practise, but I did just get on with the first version from the get go. 
 For example, whenever I touch the bottom right of the keyboare for a new 
 line, I get extraneous letter M. and placing parentheses round a word gives 
 me some interesting but useless results. 

 please someone, tell me that this is just me and that Fleksy hasn't 
 got too complicated to use intuitively. 

 Sandy (using my bluetooth keyboard) 

 Sent from my iPhone 

 On 24 Aug 2012, at 10:40, Lois Butterfield 
 lbutter...@gmail.comjavascript: 
 wrote: 

  I'm not a fleksy pro or anything, but wouldn't it work to hold your 
 finger on the letter until you hear it spoken before moving on.  That way, 
 it won't try to correct. 
  
  Take care, 
  Lois 
  
  -Original Message- From: Sandy Tomkins 
  Sent: Friday, August 24, 2012 5:11 AM 
  To: vip...@googlegroups.com javascript: 
  Subject: Fleksy observation. 
  
  Hello to all, 
  
  Having just tried the latest update of Fleksy, I think I would like to 
 see a slight adjustment to the present system of input. I wonder if it 
 would be possible to toggle Fleksy with the more traditional method for 
 those times when one wants to put in, say, an email address? I am finding 
 it very frustrating with the present method. I find I keep cancelling a lot 
 of what I have written. Plus, there seems to be a problem getting some 
 words to be recognized. Just now I had to use the word cancelling instead 
 of deleting! Aah! You have no idea just how long it took me to get that to 
 take! 
  
  So are other people having the same issue as me? Would such a toggle be 
 of use? And would it be possible? 
  
  
  Thanks, Sandy. 
  
  Sent from my iPhone 
  
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Fleksy on Android devices

2012-08-22 Thread Syntellia Inc
Hi from the Fleksy team. We are writing to ask a question to those in the 
list.

As you know, we are committed to develop Fleksy and make it available for 
more and more users.

One of the restrictions we've had so far, is that on iOS, Fleksy cannot 
replace your system keyboard across the device. We provide as much 
integration as possible, letting you email, SMS, tweet, and (soon) post to 
Facebook from within Fleksy. And you can copy and paste to any other app.

We are trying to go beyond this: we could provide Fleksy as a keyboard 
across the device, so you can use it in every single app without the need 
to have a separate app, or to copy and paste. We've also noticed that 
Android is becoming more and more accessible for visually impaired users 
with each update.

So, here's a question for the list:

If there was a phone that was accessible, and that had Fleksy built in from 
the start. By built in, we mean that Fleksy could be used as a system 
keyboard on every app, and that Fleksy would come with the phone, i.e. 
without having to purchase the app separately.

How likely would this be to make you consider buying such a device?

Obviously we are talking about a hypothetical scenario, so for now let's 
assume all other features will be the same as your current device.

Would the availability of Fleksy as a system typing mode to use in every 
app make you consider an accessible Android phone in your next upgrade?

Looking forward to your thoughts on this.

Ioannis
Fleksy team

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Re: Fleksy on Android devices

2012-08-22 Thread Syntellia Inc
All

Thank you for your feedback.

We appreciate this is a iPhone list, with iPhone fans, so we knew the 
subject is controversial.

We know for a fact that a few developers are planning to bring big 
improvements to the Android platform, and we want to offer Fleksy as 
another option for accessibility.

As you know we have devoted a lot of our energy on iOS and will continue to 
do so, but we just wanted to ask you what dozens of people have also asked 
us over Twitter and email in recent days.

We take the answer to be: you are concerned about accessibility of the 
Android platform and ecosystem overall as it stands today. You wan to run 
Fleksy and this is a good plus point if it's on Android, but only if the 
Android device itself is accessible too.

Anyway, thanks for your thoughts. Those who follow us know we are 
developing Fleksy a lot - in fact we are beta testing our next (iOS) 
release right now. So don't worry, the original question does not mean our 
commitment to iOS has changed in any way, but we just wanted to hear 
different opinions.

Thanks again.
Ioannis
Fleksy Team


On Wednesday, August 22, 2012 10:31:46 AM UTC-7, Syntellia Inc wrote:

 Hi from the Fleksy team. We are writing to ask a question to those in the 
 list.

 As you know, we are committed to develop Fleksy and make it available for 
 more and more users.

 One of the restrictions we've had so far, is that on iOS, Fleksy cannot 
 replace your system keyboard across the device. We provide as much 
 integration as possible, letting you email, SMS, tweet, and (soon) post to 
 Facebook from within Fleksy. And you can copy and paste to any other app.

 We are trying to go beyond this: we could provide Fleksy as a keyboard 
 across the device, so you can use it in every single app without the need 
 to have a separate app, or to copy and paste. We've also noticed that 
 Android is becoming more and more accessible for visually impaired users 
 with each update.

 So, here's a question for the list:

 If there was a phone that was accessible, and that had Fleksy built in 
 from the start. By built in, we mean that Fleksy could be used as a system 
 keyboard on every app, and that Fleksy would come with the phone, i.e. 
 without having to purchase the app separately.

 How likely would this be to make you consider buying such a device?

 Obviously we are talking about a hypothetical scenario, so for now let's 
 assume all other features will be the same as your current device.

 Would the availability of Fleksy as a system typing mode to use in every 
 app make you consider an accessible Android phone in your next upgrade?

 Looking forward to your thoughts on this.

 Ioannis
 Fleksy team


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Re: Apple Password Required Whenever Launching Fleksey

2012-08-15 Thread Syntellia Inc
Hi Eileen,

Do you have iCloud enabled on your phone? Fleksy now uses iCloud to save 
your user dictionary, so you can save it across devices. I am wondering if 
this could be an iCloud authentication error.

Please email us at supp...@fleksy.com and we will try to help. It's not an 
issue we've encountered before, but if it's a bug we will kill it dead 
(smile).

Thanks
Ioannis
Fleksy team

On Tuesday, August 14, 2012 7:55:01 PM UTC-7, Eileen wrote:

 Hello All, 

 While I am waiting for the Fleksey support to respond, I thought I would 
 try 
 here to see if others have had this issue and how they resolved it. It 
 seems 
 like I take one step forward and two steps back. With the assistance of 
 the 
 Fleksey support team, I have been able to upgrade to the current version. 
 However, every time I launch Fleksey from the iPhone4 or from the app 
 switcher after it has been loaded, the phone is requesting that I enter my 
 Apple password. I was wondering if others have had this happen to them and 
 how they resolved it. I thought of uninstalling it and then installing it 
 back on the phone to fix this problem. I  appreciate any suggestions at 
 this 
 point. The  request for the Apple password keeps appearing after I attempt 
 to close it out. 

 Thanks in advance. 

 Best, 
 Eileen 



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Re: Problems With Fleksey In Upgrading to New Version

2012-08-11 Thread Syntellia Inc
Eileen

If you have not done so already, please e-mail us at supp...@fleksy.com.

We will need certain information to locate your original purchase, and we 
can sort this out for you. 

Thank you
Ioannis
Fleksy team

On Saturday, August 11, 2012 10:18:54 AM UTC-7, Eileen wrote:

 Hello, 

 I had purchased Fleksey when it was relatively new. Yesterday, I upgraded 
 the IOS to 5.1.1 (better late than never) and began to upgrade my apps. 
 After upgrading Fleksey, I went in to begin using it and when I was ready 
 to 
 send it, I was given two options: 1 to purchase the full version and the 
 other to reinstalled purchased version. I did press on the purchase full 
 version, but then cancelled it because I didn't want to be charged for it 
 again. I went to restore purchased version and it stated that it couldn't 
 be 
 found. After trouble shooting in my purchased apps on the App Store, I saw 
 that it was not listed. I then removed the app and reinstalled the 
 previous 
 version back on the phone. Now, I just upgraded Fleksey and received the 
 same dilemma and can't update Fleksey to the newest version. What am I 
 doing 
 wrong and how can I get the latest version of Fleksey on the iPhone4. Any 
 suggestions is most appreciative. 

 Thanks in advance. 

 Eileen 



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Re: Flexsy Not Upgrading To Full Version-Help!

2012-08-10 Thread Syntellia Inc
Eileen

We noticed this post here and thought to jump in.

There are very few users who experienced this problem (less than 0.5%). 
Transitioning from a paid app to a free one has some known glitches, so we 
apologize if you happen to be one of those who had a problem.

Can you send us a brief email to supp...@fleksy.com? We can help you with 
this problem and will ensure you have the full version. Please include some 
detail (rough date, and your iTunes email) of when you originally purchased 
Fleksy so we can check our records and help resolve this for you.

Thanks again and sorry for the inconvenience.

Ioannis
Fleksy Team

On Friday, August 10, 2012 3:50:33 PM UTC-7, Eileen wrote:

 Hello List, 

 I know that I am a late in upgrading the IOS on the phone, but I did it 
 finally. When I went to upgrade Flexsy, it went in fine. However, When I 
 opened the menu by single tap and hold, it stated that I needed to upgrade 
 to the full version. When I tapped on restore the version, it stated that 
 there was no record. I have paid for the app once. Do I need to tap on the 
 button to upgrade to full app and go through the whole process again and 
 when it gets to the portion to submit will I be charged again for the app. 
 I 
 just attempted to send feedback on the situation to the developers, but I 
 haven't received a response yet (too soon). Any suggestions would be most 
 appreciative in order for me to have full access to Flexsy. 

 Thanks in advance. 

 Eileen   



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Re: Fleksy, a very cool thing I found

2012-07-31 Thread Syntellia Inc
Thanks for bringing this up Regina.

We will make sure it is including in the instructions in the next release 
of Fleksy, so more people find out about it.

Ioannis
Fleksy team

On Tuesday, July 31, 2012 9:59:27 AM UTC-7, regina alvarado wrote:

  Hello All:

 With my hearing deficit I was having trouble properly hearing VO say some 
 words, especially with V’s, D’s, B’s, etc. (aging ya know, smiles)  Anyway, 
 it actually was a blessing that when the new version of Fleksy came out 
 that we lost favorites as I went into Fleksy settings to fix favorites and 
 found a spell option.  It is an obvious setting, though I do not remember 
 the exact wording of it.  I turned it on.  Now when I type, if I am not 
 certain of the word it typed I wait for a half second without touching the 
 screen and it reads back to me the word I just wrote! Something that was 
 not spelled out as a great function in Fleksy, but it is for me!

 Reggie

  
  

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Re: Fleksy wish

2012-07-27 Thread Syntellia Inc
We watch this list too sometimes, but the best route is to email us: 
feedb...@fleksy.com

... but we decided to jump in and say that screen curtain is coming soon.

Thanks
Ioannis
Fleksy team

On Thursday, July 26, 2012 9:08:30 PM UTC-7, Michelle McQuigge wrote:

  Kim, I've also found them quite responsive to suggestions made through 
 twitter: @fleksy. Nice to know that there are people out there taking 
 dialog and customer satisfaction seriously!
  
 Best,
 Michelle
  


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Re: Fleksy update is in the app store

2012-07-26 Thread Syntellia Inc
Sieghard

Thanks for posting this.

We can confirm the initial mini instructions dialog will only show the 
first few times you load the app.

Loading time is also improved by 50% at least, depending on which device 
you have

Ioannis
Fleksy team


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Re: Fleksy update is in the app store

2012-07-26 Thread Syntellia Inc
Les

Thanks for bringing this up.

Just to confirm, this feature is still available but you have to switch it 
on in the settings.

To do this, open the Settings App on your phone and find Fleksy. You need 
to have raise to speak on.

Thanks
Ioannis
Fleksy Team

On Thursday, July 26, 2012 9:59:16 AM UTC-7, Les Kriegler wrote:

 I noticed that when I hold the phone to my ear, the text that was entered 
 is not verbalized.  Can anybody confirm this?  This is with the new update.

 Les



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Re: Typing with Fleksy

2012-07-26 Thread Syntellia Inc
Hi there.

Try this:
Press and hold anywhere on the keyboard.
Move your finger to the top of the keyboard. You will hear some symbol keys.
Each represents a symbol group. Choose the dollar symbol, for example.
You can then swipe down to get other currencies.
Similarly, if you choose the left parenthesis you can swipe down to get 
other types of brackets, and so on.

Hope this helps
Ioannis
Fleksy Team

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Re: Typing with Fleksy

2012-07-26 Thread Syntellia Inc
Reggie

Sorry you experienced this inconvenience. We had this reported to us a few 
times and found a bug in our update process, so this won't happen again.

We are also currently working for a new feature which will use iCloud so 
you can carry your settings and dictionaries between devices. This will 
come soon.

Thanks
Ioannis
Fleksy team.

On Thursday, July 26, 2012 12:33:23 PM UTC-7, regina alvarado wrote:

  A problem I saw right off is that now again I have to go into Fleksy 
 settings and my favorites and re-write the numbers and email addresses I 
 had put in.  Excuse me, but this is a pain! (smiles)

 Reggie

  


  

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Re: Typing with Fleksy

2012-07-26 Thread Syntellia Inc
Reggie

Thanks for the response.

The current version of Fleksy does not yet have editing functionality - you 
have to do this in the Mail interface.

We are working on many improvements in future versions though. We listen to 
what our users are telling us to prioritize what we work on first.

Thank you
Ioannis
Fleksy team

On Thursday, July 26, 2012 12:48:56 PM UTC-7, regina alvarado wrote:

  Wow, thanks so much for your prompt reply! You guys are awesome at 
 wanting to make it really usable for us.

  

 I must ask my other question I sent to support when the first version came 
 out.  I am writing an email.  I write the email and want to go back and 
 re-read.  When I do by either putting it up to my ear or tapping 3 times on 
 home, I find I want to re-word or fix a word or just put in another word 
 way at the beginning of my email.  Is there a way to do this in Fleksy? If 
 not, when I get to the front screen and before I actually put it in an 
 email is there a way to do this.  Do I have to put it in an email and then 
 flick up and down and use the Apple keyboard to correct? As there is no 
 voice in Fleksy, as there is in Jaws, I sometimes put words in that are not 
 correct tenses just because I am concentrating on keeping sentences going 
 and forget what I was typing.  This will come in time with use, but I can 
 see a need for being able to correct directly in Fleksy.

 Reggie

  
  

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Re: Took the Fleksy Plunge, but the Phone is acting weird

2012-07-20 Thread Syntellia Inc
Eileen

We've noticed this thread. Thanks for bringing it up.

We've fixed most of the known bugs in the coming update, but this is one we 
haven't heard before.

Mind getting in touch with us at supp...@fleksy.com?

A support expert will help you with the problem, and if there's a problem 
with Fleksy itself, we will fix it.

Thanks

Ioannis
Fleksy team

On Thursday, July 19, 2012 1:49:12 PM UTC-7, Eileen wrote:

 Hi List, 

 After listening to many on the list about Fleksy, I took the plunge. For 
 my 
 first attempt, I was quite pleased and proud of myself that I could input 
 words accurately about 50% of the time. When I was finished, I triple 
 tapped 
 and that is when Fleksy went berserk. VoiceOver is talking, but the 
 gestures 
 are functioning like a sighted user. An example, I can highlight an app 
 and 
 then remove my finger and the app will open. I tried going to the app 
 switcher to remove and close out all apps, but when I do a double-tap and 
 hold it only opens the app. I believe the only thing left for me to do is 
 a 
 soft reset with the power  and home button pressed simultaneously. Here 
 are 
 my specs: iPhone4, 32 GB, and 5.0.1. At this time, I will just wait until 
 ios 6 comes out to upgrade. Any suggestions or reasons for this to occur 
 would be most appreciative. Also, I was wondering if I need to contact the 
 developers to report this bug. 

 Eileen   



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Re: Answering your Fleksy questions

2012-07-20 Thread Syntellia Inc
Chuck

Sorry about the confusion.

This is 
6.15 pm (Monday) San Francisco
9.15 pm (Monday) New York
2.15 am (Tuesday) London
11.15 am (Tuesday) Sydney

Thank you

Ioannis


On Friday, July 20, 2012 4:35:39 PM UTC-7, Chuck Dean wrote:


 Hello Ioannis,
 You said the discussion at http://happytyping.tk  will be Monday at 6:15 
 PST.

 Is that A M or P M?
 Also the Pacific zone is currently on Daylight savings time.
 I am confused to the actual time of the discussion.
 Chuck




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Re: fleksy issue.

2012-07-15 Thread Syntellia Inc
Carol

Please try the following: Go to Settings, General, International and make 
sure you have the region format set to UK. Also Voice Control to English 
(United Kingdom).

I think this should make Fleksy speak in UK English - if it 
still doesn't work please email us at feedb...@fleksy.com and we will look 
into it.

PS: We unfortunately can't enforce the low quality voice, however. This is 
not a setting we can use as a third party app on the iPhone.

Hope this helps

Ioannis
Fleksy team

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Re: New Tech Doctor Podcast

2012-06-29 Thread Syntellia Inc
Chuck

It should be less than a few weeks and will be available to download 
globally.




On Thursday, June 28, 2012 2:39:49 PM UTC-7, Chuck Dean wrote:

 Hi,
 Should I assume since a price is not yet available that we are a few 
 weeks,at least, from the launch date of this app?
 Chuck




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Re: New Tech Doctor Podcast

2012-06-28 Thread Syntellia Inc
Thanks Chuck

We added a mailing list feature on our main page too. I don't know how, 
this disappeared though it was there about a week ago.

Thank you

On Thursday, June 28, 2012 10:21:11 AM UTC-7, Chuck Dean wrote:

 Hi Fleksy team.
 I sent an email via the contact page so you can inform me when Fleksy is 
 available in the app store.

 I could not find a link for this on the home page, only Twitter, Google+ 
 and Facebook.

 Believe it or not, not everyone is into social media.

 Chuck

 On Saturday, June 23, 2012 10:29:18 AM UTC-7, Robert Carter wrote:

 Hi All, 

 I just published a new Tech Doctor podcast where Jessica Rathwell and I 
 explain and demonstrate a new app that makes typing on the iOS touch screen 
 easier and faster for a blind person. 

 The app is not yet available but this podcast gives you a preview of what 
 is coming. 
 http://www.dr-carter.com 

 Robert Carter



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Re: New Tech Doctor Podcast

2012-06-28 Thread Syntellia Inc
Thanks Soren

We have plans to integrate many more languages in the near future. We limit 
the launch to US english so we can make sure this is perfect, and then we 
will add languages one at a time.




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Re: New Tech Doctor Podcast

2012-06-27 Thread Syntellia Inc
Hi Chuck,

The Fleksy team here. We just spotted this discussion and thought we may 
join in and answer your questions.

The app works with a bluetooth headset, we actually use these headsets all 
the time in our lab.

We can't confirm pricing yet.

Have you registered on our website? We can email you when the app is 
available in the app store.

Ioannis
fleksy.com



On Saturday, June 23, 2012 1:56:59 PM UTC-7, Chuck Dean wrote:

 Interesting, but will this work with a blue tooth  headset? I noticed that 
 she raised the iPhone to her ear to hear what she had just typed. 
 Is there any idea of what this app may cost?
 Thanks,
 Chuck

 On Saturday, June 23, 2012 10:29:18 AM UTC-7, Robert Carter wrote:

 Hi All, 

 I just published a new Tech Doctor podcast where Jessica Rathwell and I 
 explain and demonstrate a new app that makes typing on the iOS touch screen 
 easier and faster for a blind person. 

 The app is not yet available but this podcast gives you a preview of what 
 is coming. 
 http://www.dr-carter.com 

 Robert Carter



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Re: New Tech Doctor Podcast

2012-06-27 Thread Syntellia Inc
Hi Carol,

The Fleksy team here. We just spotted this discussion and thought we may 
join in and answer your questions.

We confirm there is a way to capitalize manually within Fleksy.

Have you registered on our website? We can email you when the app is 
available in the app store.

Ioannis
fleksy.com




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