RE: Sonos - Here to Help

2021-01-03 Thread Simon A Fogarty 
That’s the thing, learning where the buttons are,

And yeah the only difference really between the sonos 1 and the sl version is 
the lack of alexa in the sl which is why it would get my vote.

From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Monday, 4 January 2021 5:55 am
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

Since the SL is identical to the Sonos 1 other than the microphone, if you 
touch about ½ inch from the left side, you will decrease the volume and from 
the right, increase the volume.
It is really pretty straight forward once you get used to it.
I’m not even going to have my wife put touch dots on it.
If I tap dead center on the top, it pauses and plays.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Saturday, January 2, 2021 9:59 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Yeah, true,
But hey it’s easy enough to use my phone once I’m playing audio,
It’s just things like my alarms which play a local radio station in the morning,
Sometimes I like to turn the volume up or down which on my play 1 is easy,
On a sonos 1 isn’t

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Sieghard Weitzel
Sent: Sunday, 3 January 2021 6:54 pm
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

I find it relatively easy to touch volume up and down as well as play/pause on 
the Sonos One, but it would be even easier if you ask somebody to put a few 
tactial dots where the 3 controls are or add a fourth if you also want to know 
where to switch the microphones on or off. Could they have designed it with a 
slightly raised arrow pointing left for volume down, pointing right for volume 
up and a round or square shape for Play/Pause and the microphones, sure they 
could have, but they didn't because they wanted an absolutely clean look.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Saturday, January 2, 2021 6:11 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Yeah,

There’s  only one thing I’ve ever mad a complaint about with sonos and that’s 
the touch surface of the new sonos 1 and related products,

And that comment was taken on or at least they said they would look in to it



From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Sieghard Weitzel
Sent: Saturday, 2 January 2021 12:17 pm
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

I have found their tech support superb over the last 11 or so hears since I 
have owned Sonos. Usually I call if I have a problem or question, but I really 
wouldn't let one stupid reply discourage me from an otherwise outstanding 
product which wins awards year after year for its innovation, quality and sound.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Julia 
Kulak
Sent: Thursday, December 31, 2020 8:05 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.

On Dec 31, 2020, at 6:07 PM, Dennis Long 
mailto:dennisl1...@gmail.com>> wrote:

I won’t purchase there products.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Malcolm Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!
Malcolm Parfitt

On 31 Dec 2020, at 16:14, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"

RE: Sonos - Here to Help

2021-01-03 Thread Richard Turner 
Since the SL is identical to the Sonos 1 other than the microphone, if you 
touch about ½ inch from the left side, you will decrease the volume and from 
the right, increase the volume.
It is really pretty straight forward once you get used to it.
I’m not even going to have my wife put touch dots on it.
If I tap dead center on the top, it pauses and plays.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com  On Behalf Of Simon A 
Fogarty
Sent: Saturday, January 2, 2021 9:59 PM
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

Yeah, true,
But hey it’s easy enough to use my phone once I’m playing audio,
It’s just things like my alarms which play a local radio station in the morning,
Sometimes I like to turn the volume up or down which on my play 1 is easy,
On a sonos 1 isn’t

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Sieghard Weitzel
Sent: Sunday, 3 January 2021 6:54 pm
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

I find it relatively easy to touch volume up and down as well as play/pause on 
the Sonos One, but it would be even easier if you ask somebody to put a few 
tactial dots where the 3 controls are or add a fourth if you also want to know 
where to switch the microphones on or off. Could they have designed it with a 
slightly raised arrow pointing left for volume down, pointing right for volume 
up and a round or square shape for Play/Pause and the microphones, sure they 
could have, but they didn't because they wanted an absolutely clean look.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Saturday, January 2, 2021 6:11 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Yeah,

There’s  only one thing I’ve ever mad a complaint about with sonos and that’s 
the touch surface of the new sonos 1 and related products,

And that comment was taken on or at least they said they would look in to it



From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Sieghard Weitzel
Sent: Saturday, 2 January 2021 12:17 pm
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

I have found their tech support superb over the last 11 or so hears since I 
have owned Sonos. Usually I call if I have a problem or question, but I really 
wouldn't let one stupid reply discourage me from an otherwise outstanding 
product which wins awards year after year for its innovation, quality and sound.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Julia 
Kulak
Sent: Thursday, December 31, 2020 8:05 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.

On Dec 31, 2020, at 6:07 PM, Dennis Long 
mailto:dennisl1...@gmail.com>> wrote:

I won’t purchase there products.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Malcolm Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!
Malcolm Parfitt

On 31 Dec 2020, at 16:14, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, 
www.turner42.com<ht

RE: Sonos - Here to Help

2021-01-02 Thread Simon A Fogarty 
Yeah, true,
But hey it’s easy enough to use my phone once I’m playing audio,
It’s just things like my alarms which play a local radio station in the morning,
Sometimes I like to turn the volume up or down which on my play 1 is easy,
On a sonos 1 isn’t

From: viphone@googlegroups.com  On Behalf Of Sieghard 
Weitzel
Sent: Sunday, 3 January 2021 6:54 pm
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

I find it relatively easy to touch volume up and down as well as play/pause on 
the Sonos One, but it would be even easier if you ask somebody to put a few 
tactial dots where the 3 controls are or add a fourth if you also want to know 
where to switch the microphones on or off. Could they have designed it with a 
slightly raised arrow pointing left for volume down, pointing right for volume 
up and a round or square shape for Play/Pause and the microphones, sure they 
could have, but they didn't because they wanted an absolutely clean look.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Saturday, January 2, 2021 6:11 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Yeah,

There’s  only one thing I’ve ever mad a complaint about with sonos and that’s 
the touch surface of the new sonos 1 and related products,

And that comment was taken on or at least they said they would look in to it



From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Sieghard Weitzel
Sent: Saturday, 2 January 2021 12:17 pm
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

I have found their tech support superb over the last 11 or so hears since I 
have owned Sonos. Usually I call if I have a problem or question, but I really 
wouldn't let one stupid reply discourage me from an otherwise outstanding 
product which wins awards year after year for its innovation, quality and sound.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Julia 
Kulak
Sent: Thursday, December 31, 2020 8:05 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.

On Dec 31, 2020, at 6:07 PM, Dennis Long 
mailto:dennisl1...@gmail.com>> wrote:

I won’t purchase there products.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Malcolm Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!
Malcolm Parfitt

On 31 Dec 2020, at 16:14, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Wednesday, December 30, 2020 8:27 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Hi Richard,

Why do you need to know the frequency response for the sonos 1 speakers?

There are two versions of the sonos 1 that I know of,
One has alexa built in, the other doesn’t,

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

I don’t know why you would need the amp,
As you can do everything from your mobile phone.

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.


Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel
Or at least I couldn’t feel them


So may be that can help with what you’re looking for.


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard

RE: Sonos - Here to Help

2021-01-02 Thread Sieghard Weitzel 
I find it relatively easy to touch volume up and down as well as play/pause on 
the Sonos One, but it would be even easier if you ask somebody to put a few 
tactial dots where the 3 controls are or add a fourth if you also want to know 
where to switch the microphones on or off. Could they have designed it with a 
slightly raised arrow pointing left for volume down, pointing right for volume 
up and a round or square shape for Play/Pause and the microphones, sure they 
could have, but they didn't because they wanted an absolutely clean look.

From: viphone@googlegroups.com  On Behalf Of Simon A 
Fogarty
Sent: Saturday, January 2, 2021 6:11 PM
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

Yeah,

There’s  only one thing I’ve ever mad a complaint about with sonos and that’s 
the touch surface of the new sonos 1 and related products,

And that comment was taken on or at least they said they would look in to it



From: viphone@googlegroups.com  On Behalf Of Sieghard 
Weitzel
Sent: Saturday, 2 January 2021 12:17 pm
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

I have found their tech support superb over the last 11 or so hears since I 
have owned Sonos. Usually I call if I have a problem or question, but I really 
wouldn't let one stupid reply discourage me from an otherwise outstanding 
product which wins awards year after year for its innovation, quality and sound.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Julia 
Kulak
Sent: Thursday, December 31, 2020 8:05 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.

On Dec 31, 2020, at 6:07 PM, Dennis Long 
mailto:dennisl1...@gmail.com>> wrote:

I won’t purchase there products.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Malcolm Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!
Malcolm Parfitt

On 31 Dec 2020, at 16:14, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Wednesday, December 30, 2020 8:27 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Hi Richard,

Why do you need to know the frequency response for the sonos 1 speakers?

There are two versions of the sonos 1 that I know of,
One has alexa built in, the other doesn’t,

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

I don’t know why you would need the amp,
As you can do everything from your mobile phone.

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.


Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel
Or at least I couldn’t feel them


So may be that can help with what you’re looking for.


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard Turner
Sent: Thursday, 31 December 2020 3:48 pm
To: ViPone list mailto:viphone@googlegroups.com>>
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a V

RE: Sonos - Here to Help

2021-01-02 Thread Simon A Fogarty 
Yeah,

There’s  only one thing I’ve ever mad a complaint about with sonos and that’s 
the touch surface of the new sonos 1 and related products,

And that comment was taken on or at least they said they would look in to it



From: viphone@googlegroups.com  On Behalf Of Sieghard 
Weitzel
Sent: Saturday, 2 January 2021 12:17 pm
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

I have found their tech support superb over the last 11 or so hears since I 
have owned Sonos. Usually I call if I have a problem or question, but I really 
wouldn't let one stupid reply discourage me from an otherwise outstanding 
product which wins awards year after year for its innovation, quality and sound.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Julia 
Kulak
Sent: Thursday, December 31, 2020 8:05 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.

On Dec 31, 2020, at 6:07 PM, Dennis Long 
mailto:dennisl1...@gmail.com>> wrote:

I won’t purchase there products.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Malcolm Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Sonos - Here to Help

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!
Malcolm Parfitt


On 31 Dec 2020, at 16:14, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Wednesday, December 30, 2020 8:27 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Hi Richard,

Why do you need to know the frequency response for the sonos 1 speakers?

There are two versions of the sonos 1 that I know of,
One has alexa built in, the other doesn’t,

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

I don’t know why you would need the amp,
As you can do everything from your mobile phone.

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.


Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel
Or at least I couldn’t feel them


So may be that can help with what you’re looking for.


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard Turner
Sent: Thursday, 31 December 2020 3:48 pm
To: ViPone list mailto:viphone@googlegroups.com>>
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Begin forwarded message:
From: Sonos Support mailto:supp...@sonos.com>>
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com<mailto:richardturne...@outlook.com>
Subject: Sonos - Here to Help

Sonos

<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435a

RE: Sonos - Here to Help

2021-01-02 Thread Simon A Fogarty 
It’s a He for the CEO,
Or was when I emailed him.

But I also think people should look at the question asked as well,
As I do believe the answer given suited the question asked however the answer 
could have been given in a better format / way.

From: viphone@googlegroups.com  On Behalf Of Sieghard 
Weitzel
Sent: Saturday, 2 January 2021 12:15 pm
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

That is indeed strange and I would totally take this up the line. You can 
actually email the CEO of Sonos, it's somewhere on their website, and while I 
am sure that the CEO himself or herself does not read every message that is 
sent, I would give that a try. This definitely is a stupid answer and not what 
I am used to from Sonos. Keep in mind that people answer these emails so just 
like with every tech support call you sometimes get an outstanding experience, 
sometimes it's good and sometimes it may not be good. Having said this, I find 
frequency response numbers are of limited use especially with small speakers, I 
am also 53 years old and it is quite well known and documented that as you age 
your ability to perceive extremely high frequencies dimenishes and if I am 
impressed with how something sounds than that is good enough. Sonos allows 
anybody a generous 45 days trial period, if you are not happy call them and 
they'll even pay for shipping back the product and you get a full refund. I did 
Google this and found an article which doesn't give the response exactly, but 
it does mention that it goes down to 88 Hertz and it confirms how well the 
speaker is designed and how good it sounds:

https://www.lifewire.com/sonos-play-1-measurements-4103874#:~:text=The%20%2D3%20dB%20bass%20response,speakers%20with%204.5%2Dinch%20woofers.

I don't think I would recommend you abandon your plans to get a Sonos system 
just because of this reply, it's an awesome system, it's incredibly accessible 
and the content offering you can access is pretty much next to none.

If you have bookshelf speakers you love there is nothing wrong with getting the 
Sonos Amp, I put 3 of them into my new retail store, but since it was a huge 
renovation I decided to also get their in-ceiling speakers as it was easy to 
accommodate them. My actual retail space is a bit under 5,000 square feet, 
about 60 feet wide and 80 long and I have 3 sets of the Sonance in-ceiling 
speakers spaced throughout that space and they do an incredible job providing 
music to that space. I have two sets of speakers connected to one of the Sonos 
Amps, one set which is closer to the sales counter is driven separately by a 
second Sonos Amp so we can keep the volume a bit lower if we want and the third 
Sonos Amp drives a set of Polk Audio outdoor speakers in front of the store.

Best regards,
Sieghard


From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Wednesday, December 30, 2020 6:48 PM
To: ViPone list 
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Begin forwarded message:
From: Sonos Support 
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com
Subject: Sonos - Here to Help

Sonos

[Image removed by sender. Sonos 
logo]<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9e7fe9f640afb435%7C1%7C0%7C637449778607229839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=KT%2BLjZdVuiS5rYUsXCoIcm5spDIyk8iZ4Cf4LDSRBO0%3D=0>
Customer 
Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9e7fe9f640afb435%7C1%7C0%7C637449778607239830%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=3EmiarjDCD3r%2BO4MwcDLZKt422F2kwwbiKD4VS%2BaJAU%3D=0>

[Image removed by sender. pattern]

Hi Richard,

Thanks for contacting Sonos.

Unfortunately, we don't share that technical information with the public, I 
apologize for any inconvenience that this can cause.

Cheers,

Sonos Customer Care

Case #: 02475560






--- Original Messag

RE: Sonos - Here to Help

2021-01-01 Thread Sieghard Weitzel 
I have found their tech support superb over the last 11 or so hears since I 
have owned Sonos. Usually I call if I have a problem or question, but I really 
wouldn't let one stupid reply discourage me from an otherwise outstanding 
product which wins awards year after year for its innovation, quality and sound.

From: viphone@googlegroups.com  On Behalf Of Julia 
Kulak
Sent: Thursday, December 31, 2020 8:05 PM
To: viphone@googlegroups.com
Subject: Re: Sonos - Here to Help

Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.


On Dec 31, 2020, at 6:07 PM, Dennis Long  wrote:

I won’t purchase there products.

From: viphone@googlegroups.com  On Behalf Of Malcolm 
Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com
Subject: Re: Sonos - Here to Help

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!
Malcolm Parfitt



On 31 Dec 2020, at 16:14, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Simon 
A Fogarty
Sent: Wednesday, December 30, 2020 8:27 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos - Here to Help

Hi Richard,

Why do you need to know the frequency response for the sonos 1 speakers?

There are two versions of the sonos 1 that I know of,
One has alexa built in, the other doesn’t,

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

I don’t know why you would need the amp,
As you can do everything from your mobile phone.

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.


Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel
Or at least I couldn’t feel them


So may be that can help with what you’re looking for.


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard Turner
Sent: Thursday, 31 December 2020 3:48 pm
To: ViPone list mailto:viphone@googlegroups.com>>
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Begin forwarded message:
From: Sonos Support mailto:supp...@sonos.com>>
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com<mailto:richardturne...@outlook.com>
Subject: Sonos - Here to Help

Sonos

<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162440770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=m%2FLc%2BJG0TXOdaoHc81rgPH%2FJOLbmRERCb3qHZgkRbmA%3D=0>

Customer 
Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162450763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=P7jyvjMB2Aq4uvCCtZPABAyxTFrfW6b7Sy0wayULNEg%3D=0>



Hi Richard,

Thanks for contacting Sonos.

Unfortunately, we don't share that technical information with th

RE: Sonos - Here to Help

2021-01-01 Thread Sieghard Weitzel 
That is indeed strange and I would totally take this up the line. You can 
actually email the CEO of Sonos, it's somewhere on their website, and while I 
am sure that the CEO himself or herself does not read every message that is 
sent, I would give that a try. This definitely is a stupid answer and not what 
I am used to from Sonos. Keep in mind that people answer these emails so just 
like with every tech support call you sometimes get an outstanding experience, 
sometimes it's good and sometimes it may not be good. Having said this, I find 
frequency response numbers are of limited use especially with small speakers, I 
am also 53 years old and it is quite well known and documented that as you age 
your ability to perceive extremely high frequencies dimenishes and if I am 
impressed with how something sounds than that is good enough. Sonos allows 
anybody a generous 45 days trial period, if you are not happy call them and 
they'll even pay for shipping back the product and you get a full refund. I did 
Google this and found an article which doesn't give the response exactly, but 
it does mention that it goes down to 88 Hertz and it confirms how well the 
speaker is designed and how good it sounds:

https://www.lifewire.com/sonos-play-1-measurements-4103874#:~:text=The%20%2D3%20dB%20bass%20response,speakers%20with%204.5%2Dinch%20woofers.

I don't think I would recommend you abandon your plans to get a Sonos system 
just because of this reply, it's an awesome system, it's incredibly accessible 
and the content offering you can access is pretty much next to none.

If you have bookshelf speakers you love there is nothing wrong with getting the 
Sonos Amp, I put 3 of them into my new retail store, but since it was a huge 
renovation I decided to also get their in-ceiling speakers as it was easy to 
accommodate them. My actual retail space is a bit under 5,000 square feet, 
about 60 feet wide and 80 long and I have 3 sets of the Sonance in-ceiling 
speakers spaced throughout that space and they do an incredible job providing 
music to that space. I have two sets of speakers connected to one of the Sonos 
Amps, one set which is closer to the sales counter is driven separately by a 
second Sonos Amp so we can keep the volume a bit lower if we want and the third 
Sonos Amp drives a set of Polk Audio outdoor speakers in front of the store.

Best regards,
Sieghard


From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Wednesday, December 30, 2020 6:48 PM
To: ViPone list 
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Begin forwarded message:
From: Sonos Support 
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com
Subject: Sonos - Here to Help

Sonos

[Sonos 
logo]
Customer 
Care

[pattern]

Hi Richard,

Thanks for contacting Sonos.

Unfortunately, we don't share that technical information with the public, I 
apologize for any inconvenience that this can cause.

Cheers,

Sonos Customer Care

Case #: 02475560






--- Original Message ---
From: Richard Turner [richardturne...@outlook.com]
Sent: 12/29/2020 10:19 AM
To: c...@sonos.com
Subject: Frequency response of the Sonos 1


I cannot find any specifications on the frequency response of the Sonos 1 
wireless speakers.

Are there different generations of the Sonos 1 speaker?



Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish

Re: Sonos - Here to Help

2020-12-31 Thread Julia Kulak 
Hi everyone. Wow! I cannot believe that is how they responded. That is just 
unacceptable! My brother has several of their speakers, and I absolutely love 
their sound, but sheesh! Julia.

> On Dec 31, 2020, at 6:07 PM, Dennis Long  wrote:
> 
> 
> I won’t purchase there products.
>  
> From: viphone@googlegroups.com  On Behalf Of 
> Malcolm Parfitt
> Sent: Thursday, December 31, 2020 11:44 AM
> To: viphone@googlegroups.com
> Subject: Re: Sonos - Here to Help
>  
> I completely agree with you Richard, your request was a perfectly reasonable 
> one and the reply you received was dreadful!
> 
> Malcolm Parfitt
> 
> 
> On 31 Dec 2020, at 16:14, Richard Turner  wrote:
> 
> 
> Simon,
> Because I want to.
> The amp will also work with our Samsung TV and use our existing, wired, 
> Boston Acoustic Bookshelf speakers.
>  
>  
>  
>  
> Richard, in the U.S.
>  
> "You know," said Arthur, "it's at times like this, when I'm trapped in a 
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in 
> deep space, that I really wish I'd listened to what my mother told me when I 
> was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>  
> I’m not the card shark
> My web site, www.turner42.com
>  
> From: viphone@googlegroups.com  On Behalf Of Simon 
> A Fogarty
> Sent: Wednesday, December 30, 2020 8:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Sonos - Here to Help
>  
> Hi Richard,
>  
> Why do you need to know the frequency response for the sonos 1 speakers?
>  
> There are two versions of the sonos 1 that I know of,
> One has alexa built in, the other doesn’t,
>  
> They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
> like plugging cables…
>  
> I don’t know why you would need the amp,
> As you can do everything from your mobile phone.
>  
> There is also the older models from sonos, the play 1 which only work over a 
> 2.4ghz wifi network or with a bridge or boost.
>  
>  
> Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
> top, there are no  physical buttons that you can feel
> Or at least I couldn’t feel them
>  
>  
> So may be that can help with what you’re looking for.
>  
>  
> From: viphone@googlegroups.com  On Behalf Of 
> Richard Turner
> Sent: Thursday, 31 December 2020 3:48 pm
> To: ViPone list 
> Subject: Fwd: Sonos - Here to Help
>  
> I'm forwarding what I feel is one of the worst examples of customer support 
> I've ever experienced. 
> I was looking into getting some Sonos 1 speakers and an amp so we could have 
> music in multiple rooms. I wrote their support to ask about the frequency 
> range of the speakers and to check if there are different generations of the 
> Sonos 1 speakers. Below is there utterly useless response. I'm rethinking our 
> plans. 
>  
> 
> Richard
>  
> "You know," said Arthur, "it's at times like this, when I'm trapped in a 
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in 
> deep space, that I really wish I'd listened to what my mother told me when I 
> was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
> 
> Begin forwarded message:
> 
> From: Sonos Support 
> Date: December 30, 2020 at 6:17:40 PM PST
> To: richardturne...@outlook.com
> Subject: Sonos - Here to Help
> 
> 
> Sonos
>  
> 
>  
> Customer Care
>  
> 
> Hi Richard,
> 
> Thanks for contacting Sonos. 
> 
> Unfortunately, we don't share that technical information with the public, I 
> apologize for any inconvenience that this can cause.
> 
> Cheers,
> 
> Sonos Customer Care
> 
> Case #: 02475560
> 
>  
>  
>  
> 
> 
> 
> --- Original Message ---
> From: Richard Turner [richardturne...@outlook.com]
> Sent: 12/29/2020 10:19 AM
> To: c...@sonos.com
> Subject: Frequency response of the Sonos 1
> 
> 
> 
> I cannot find any specifications on the frequency response of the Sonos 1 
> wireless speakers.
>  
> Are there different generations of the Sonos 1 speaker?
>  
>  
>  
> Richard, in the U.S.
>  
> "You know," said Arthur, "it's at times like this, when I'm trapped in a 
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in 
> deep space, that I really wish I'd listened to what my mother told me when I 
> was young."
> "Why, what did she

RE: Sonos - Here to Help

2020-12-31 Thread Dennis Long 
I won’t purchase there products.

 

From: viphone@googlegroups.com  On Behalf Of Malcolm 
Parfitt
Sent: Thursday, December 31, 2020 11:44 AM
To: viphone@googlegroups.com
Subject: Re: Sonos - Here to Help

 

I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!

Malcolm Parfitt





On 31 Dec 2020, at 16:14, Richard Turner mailto:richardturne...@outlook.com> > wrote:

 

Simon,

Because I want to.

The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.

 

 

 

 

Richard, in the U.S.

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

 

*   I’m not the card shark
*   My web site,  <http://www.turner42.com> www.turner42.com

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Simon A Fogarty
Sent: Wednesday, December 30, 2020 8:27 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Sonos - Here to Help

 

Hi Richard,

 

Why do you need to know the frequency response for the sonos 1 speakers?

 

There are two versions of the sonos 1 that I know of,

One has alexa built in, the other doesn’t,

 

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

 

I don’t know why you would need the amp, 

As you can do everything from your mobile phone.

 

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.

 

 

Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel 

Or at least I couldn’t feel them 

 

 

So may be that can help with what you’re looking for.

 

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Richard Turner
Sent: Thursday, 31 December 2020 3:48 pm
To: ViPone list mailto:viphone@googlegroups.com> >
Subject: Fwd: Sonos - Here to Help

 

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.  

I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans. 

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


Begin forwarded message:

From: Sonos Support mailto:supp...@sonos.com> >
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com <mailto:richardturne...@outlook.com> 
Subject: Sonos - Here to Help

 

Sonos


 



 
<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162440770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=m%2FLc%2BJG0TXOdaoHc81rgPH%2FJOLbmRERCb3qHZgkRbmA%3D=0>
 

 
<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162440770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=m%2FLc%2BJG0TXOdaoHc81rgPH%2FJOLbmRERCb3qHZgkRbmA%3D=0>
 

 

 
<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162450763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=P7jyvjMB2Aq4uvCCtZPABAyxTFrfW6b7Sy0wayULNEg%3D=0>
 Customer Care

 






Hi Richard,

Thanks for contacting Sonos. 

Unfortunately, we don't share that technical information with the public, I 
apologize for any inconvenience that this can cause.

Cheers,

Sonos Customer Care






Case #: 02475560



 



 

 




--- Original Message ---
From: Richard Turner [richardturne...@outl

Re: Sonos - Here to Help

2020-12-31 Thread Malcolm Parfitt 
I completely agree with you Richard, your request was a perfectly reasonable 
one and the reply you received was dreadful!

Malcolm Parfitt

> On 31 Dec 2020, at 16:14, Richard Turner  wrote:
> 
> 
> Simon,
> Because I want to.
> The amp will also work with our Samsung TV and use our existing, wired, 
> Boston Acoustic Bookshelf speakers.
>  
>  
>  
>  
> Richard, in the U.S.
>  
> "You know," said Arthur, "it's at times like this, when I'm trapped in a 
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in 
> deep space, that I really wish I'd listened to what my mother told me when I 
> was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>  
> I’m not the card shark
> My web site, www.turner42.com
>  
> From: viphone@googlegroups.com  On Behalf Of Simon 
> A Fogarty
> Sent: Wednesday, December 30, 2020 8:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Sonos - Here to Help
>  
> Hi Richard,
>  
> Why do you need to know the frequency response for the sonos 1 speakers?
>  
> There are two versions of the sonos 1 that I know of,
> One has alexa built in, the other doesn’t,
>  
> They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
> like plugging cables…
>  
> I don’t know why you would need the amp,
> As you can do everything from your mobile phone.
>  
> There is also the older models from sonos, the play 1 which only work over a 
> 2.4ghz wifi network or with a bridge or boost.
>  
>  
> Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
> top, there are no  physical buttons that you can feel
> Or at least I couldn’t feel them
>  
>  
> So may be that can help with what you’re looking for.
>  
>  
> From: viphone@googlegroups.com  On Behalf Of 
> Richard Turner
> Sent: Thursday, 31 December 2020 3:48 pm
> To: ViPone list 
> Subject: Fwd: Sonos - Here to Help
>  
> I'm forwarding what I feel is one of the worst examples of customer support 
> I've ever experienced. 
> I was looking into getting some Sonos 1 speakers and an amp so we could have 
> music in multiple rooms. I wrote their support to ask about the frequency 
> range of the speakers and to check if there are different generations of the 
> Sonos 1 speakers. Below is there utterly useless response. I'm rethinking our 
> plans. 
>  
> 
> Richard
>  
> "You know," said Arthur, "it's at times like this, when I'm trapped in a 
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in 
> deep space, that I really wish I'd listened to what my mother told me when I 
> was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
> 
> Begin forwarded message:
> 
> From: Sonos Support 
> Date: December 30, 2020 at 6:17:40 PM PST
> To: richardturne...@outlook.com
> Subject: Sonos - Here to Help
> 
> 
> Sonos
>  
> 
> Customer Care
>  
> 
> Hi Richard,
> 
> Thanks for contacting Sonos. 
> 
> Unfortunately, we don't share that technical information with the public, I 
> apologize for any inconvenience that this can cause.
> 
> Cheers,
> 
> Sonos Customer Care
> 
> Case #: 02475560
> 
>  
>  
>  
> 
> 
> 
> --- Original Message ---
> From: Richard Turner [richardturne...@outlook.com]
> Sent: 12/29/2020 10:19 AM
> To: c...@sonos.com
> Subject: Frequency response of the Sonos 1
> 
> 
> I cannot find any specifications on the frequency response of the Sonos 1 
> wireless speakers.
>  
> Are there different generations of the Sonos 1 speaker?
>  
>  
>  
> Richard, in the U.S.
>  
> "You know," said Arthur, "it's at times like this, when I'm trapped in a 
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in 
> deep space, that I really wish I'd listened to what my mother told me when I 
> was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>  
> I’m not the card shark
> My web site, www.turner42.com
>  
> 
> 
> 
> ref:_00D1N2JMtd._5002KrpK8z:ref
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators d

RE: Sonos - Here to Help

2020-12-31 Thread Richard Turner 
Simon,
Because I want to.
The amp will also work with our Samsung TV and use our existing, wired, Boston 
Acoustic Bookshelf speakers.




Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  *   I’m not the card shark
  *   My web site, www.turner42.com<http://www.turner42.com>

From: viphone@googlegroups.com  On Behalf Of Simon A 
Fogarty
Sent: Wednesday, December 30, 2020 8:27 PM
To: viphone@googlegroups.com
Subject: RE: Sonos - Here to Help

Hi Richard,

Why do you need to know the frequency response for the sonos 1 speakers?

There are two versions of the sonos 1 that I know of,
One has alexa built in, the other doesn’t,

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

I don’t know why you would need the amp,
As you can do everything from your mobile phone.

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.


Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel
Or at least I couldn’t feel them


So may be that can help with what you’re looking for.


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard Turner
Sent: Thursday, 31 December 2020 3:48 pm
To: ViPone list mailto:viphone@googlegroups.com>>
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Begin forwarded message:
From: Sonos Support mailto:supp...@sonos.com>>
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com<mailto:richardturne...@outlook.com>
Subject: Sonos - Here to Help

Sonos

[Image removed by sender. Sonos 
logo]<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162440770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=m%2FLc%2BJG0TXOdaoHc81rgPH%2FJOLbmRERCb3qHZgkRbmA%3D=0>
Customer 
Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162450763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=P7jyvjMB2Aq4uvCCtZPABAyxTFrfW6b7Sy0wayULNEg%3D=0>

[Image removed by sender. pattern]

Hi Richard,

Thanks for contacting Sonos.

Unfortunately, we don't share that technical information with the public, I 
apologize for any inconvenience that this can cause.

Cheers,

Sonos Customer Care

Case #: 02475560






--- Original Message ---
From: Richard Turner [richardturne...@outlook.com]
Sent: 12/29/2020 10:19 AM
To: c...@sonos.com<mailto:c...@sonos.com>
Subject: Frequency response of the Sonos 1

I cannot find any specifications on the frequency response of the Sonos 1 
wireless speakers.

Are there different generations of the Sonos 1 speaker?



Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  1.  I’m not the card shark
  2.  My web site, 
www.turner42.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435%7C1%7C0%7C637449856162460755%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4

RE: Sonos - Here to Help

2020-12-30 Thread Simon A Fogarty 
Nothing when you ask the right questions.



-Original Message-
From: viphone@googlegroups.com  On Behalf Of lenron 
brown
Sent: Thursday, 31 December 2020 3:53 pm
To: viphone@googlegroups.com
Subject: Re: Sonos - Here to Help

Wtf wow what's wrong with customer service these days.

On 12/30/20, Richard Turner  wrote:
> I'm forwarding what I feel is one of the worst examples of customer 
> support I've ever experienced.
> I was looking into getting some Sonos 1 speakers and an amp so we 
> could have music in multiple rooms. I wrote their support to ask about 
> the frequency range of the speakers and to check if there are 
> different generations of the Sonos 1 speakers. Below is there utterly 
> useless response. I'm rethinking our plans.
>
>
> Richard
>
> "You know," said Arthur, "it's at times like this, when I'm trapped in 
> a Vogon airlock with a man from Betelgeuse, and about to die of 
> asphyxiation in deep space, that I really wish I'd listened to what my 
> mother told me when I was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>
> Begin forwarded message:
>
> From: Sonos Support 
> Date: December 30, 2020 at 6:17:40 PM PST
> To: richardturne...@outlook.com
> Subject: Sonos - Here to Help
>
> 
> Sonos
>
> [Sonos logo]
> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9e7fe9f640afb435%7C1%7C0%7C637449778607229839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=KT%2BLjZdVuiS5rYUsXCoIcm5spDIyk8iZ4Cf4LDSRBO0%3D=0>
>  Customer
> Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fs
> onos.com%2F=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9
> e7fe9f640afb435%7C1%7C0%7C637449778607239830%7CUnknown%7CT
> WFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI
> 6Mn0%3D%7C1000=3EmiarjDCD3r%2BO4MwcDLZKt422F2kwwbiKD4VS%2BaJAU%3
> D=0>
> [pattern]
>
> Hi Richard,
>
> Thanks for contacting Sonos.
>
> Unfortunately, we don't share that technical information with the 
> public, I apologize for any inconvenience that this can cause.
>
> Cheers,
>
> Sonos Customer Care
>
> Case #: 02475560
>
>
>
>
>
>
> --- Original Message ---
> From: Richard Turner [richardturne...@outlook.com]
> Sent: 12/29/2020 10:19 AM
> To: c...@sonos.com
> Subject: Frequency response of the Sonos 1
>
> I cannot find any specifications on the frequency response of the 
> Sonos 1 wireless speakers.
>
> Are there different generations of the Sonos 1 speaker?
>
>
>
> Richard, in the U.S.
>
> "You know," said Arthur, "it's at times like this, when I'm trapped in 
> a Vogon airlock with a man from Betelgeuse, and about to die of 
> asphyxiation in deep space, that I really wish I'd listened to what my 
> mother told me when I was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>
>
>   *   I’m not the card shark
>   *   My web site,
> www.turner42.com<https://na01.safelinks.protection.outlook.com/?url=ht
> tp%3A%2F%2Fwww.turner42.com%2F=04%7C01%7C%7C1ab2617138fa4a6780060
> 8d8ad323f33%7C84df9e7fe9f640afb435%7C1%7C0%7C6374497786072
> 39830%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJB
> TiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000=4YIUgiHCifvPIlzOMgwaew9bTkAJZt
> habGU1ErA3nm8%3D=0>
>
> [https://truckin.my.salesforce.com/servlet/servlet.ImageServer?oid=00D
> 1N02JMtd=0182K0X3Da0=ext]
>
> ref:_00D1N2JMtd._5002KrpK8z:ref
>
> --
> The following information is important for all members of the V iPhone 
> list.
>
> If you have any questions or concerns about the running of this list, 
> or if you feel that a member's post is inappropriate, please contact 
> the owners or moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google 
> Groups "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send 
> an email to viphone+unsubscr...@googlegroups.com.
> To view this discussion on the web visit 
>

RE: Sonos - Here to Help

2020-12-30 Thread Simon A Fogarty 
Hi Richard,

Why do you need to know the frequency response for the sonos 1 speakers?

There are two versions of the sonos 1 that I know of,
One has alexa built in, the other doesn’t,

They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you 
like plugging cables…

I don’t know why you would need the amp,
As you can do everything from your mobile phone.

There is also the older models from sonos, the play 1 which only work over a 
2.4ghz wifi network or with a bridge or boost.


Note also that the sonos 1 have only a touch sensitive top or nuttons on the 
top, there are no  physical buttons that you can feel
Or at least I couldn’t feel them


So may be that can help with what you’re looking for.


From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Thursday, 31 December 2020 3:48 pm
To: ViPone list 
Subject: Fwd: Sonos - Here to Help

I'm forwarding what I feel is one of the worst examples of customer support 
I've ever experienced.
I was looking into getting some Sonos 1 speakers and an amp so we could have 
music in multiple rooms. I wrote their support to ask about the frequency range 
of the speakers and to check if there are different generations of the Sonos 1 
speakers. Below is there utterly useless response. I'm rethinking our plans.

Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

Begin forwarded message:
From: Sonos Support 
Date: December 30, 2020 at 6:17:40 PM PST
To: richardturne...@outlook.com
Subject: Sonos - Here to Help

Sonos

[Image removed by sender. Sonos 
logo]
Customer 
Care

[Image removed by sender. pattern]

Hi Richard,

Thanks for contacting Sonos.

Unfortunately, we don't share that technical information with the public, I 
apologize for any inconvenience that this can cause.

Cheers,

Sonos Customer Care

Case #: 02475560






--- Original Message ---
From: Richard Turner [richardturne...@outlook.com]
Sent: 12/29/2020 10:19 AM
To: c...@sonos.com
Subject: Frequency response of the Sonos 1


I cannot find any specifications on the frequency response of the Sonos 1 
wireless speakers.

Are there different generations of the Sonos 1 speaker?



Richard, in the U.S.

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon 
airlock with a man from Betelgeuse, and about to die of asphyxiation in deep 
space, that I really wish I'd listened to what my mother told me when I was 
young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy


  1.  I’m not the card shark
  2.  My web site, 
www.turner42.com

[Image removed by sender.]

ref:_00D1N2JMtd._5002KrpK8z:ref
--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
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You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to 
viphone+unsubscr...@googlegroups.com.
To view this discussion on the web visit

Re: Sonos - Here to Help

2020-12-30 Thread lenron brown 
Wtf wow what's wrong with customer service these days.

On 12/30/20, Richard Turner  wrote:
> I'm forwarding what I feel is one of the worst examples of customer support
> I've ever experienced.
> I was looking into getting some Sonos 1 speakers and an amp so we could have
> music in multiple rooms. I wrote their support to ask about the frequency
> range of the speakers and to check if there are different generations of the
> Sonos 1 speakers. Below is there utterly useless response. I'm rethinking
> our plans.
>
>
> Richard
>
> "You know," said Arthur, "it's at times like this, when I'm trapped in a
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation
> in deep space, that I really wish I'd listened to what my mother told me
> when I was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>
> Begin forwarded message:
>
> From: Sonos Support 
> Date: December 30, 2020 at 6:17:40 PM PST
> To: richardturne...@outlook.com
> Subject: Sonos - Here to Help
>
> 
> Sonos
>
> [Sonos logo]
> 
>  Customer
> Care
> [pattern]
>
> Hi Richard,
>
> Thanks for contacting Sonos.
>
> Unfortunately, we don't share that technical information with the public, I
> apologize for any inconvenience that this can cause.
>
> Cheers,
>
> Sonos Customer Care
>
> Case #: 02475560
>
>
>
>
>
>
> --- Original Message ---
> From: Richard Turner [richardturne...@outlook.com]
> Sent: 12/29/2020 10:19 AM
> To: c...@sonos.com
> Subject: Frequency response of the Sonos 1
>
> I cannot find any specifications on the frequency response of the Sonos 1
> wireless speakers.
>
> Are there different generations of the Sonos 1 speaker?
>
>
>
> Richard, in the U.S.
>
> "You know," said Arthur, "it's at times like this, when I'm trapped in a
> Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation
> in deep space, that I really wish I'd listened to what my mother told me
> when I was young."
> "Why, what did she tell you?"
> "I don't know, I didn't listen."
> -- Douglas Adams, The Hitchhiker's Guide To The Galaxy
>
>
>   *   I’m not the card shark
>   *   My web site,
> www.turner42.com
>
> [https://truckin.my.salesforce.com/servlet/servlet.ImageServer?oid=00D1N02JMtd=0182K0X3Da0=ext]
>
> ref:_00D1N2JMtd._5002KrpK8z:ref
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google Groups
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to viphone+unsubscr...@googlegroups.com.
> To view this discussion on the web visit
> https://groups.google.com/d/msgid/viphone/MWHPR17MB198117F6DDC777892FABFB07B7D60%40MWHPR17MB1981.namprd17.prod.outlook.com.
>


-- 
Lenron Brown
Cell: 985-271-2832
Skype: ron.brown762

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at: